marketing technology manager Jobs in San Francisco

marketing technology manager

marketing technology program manager (events platforms) Jobs in San Francisco

marketing technology program manager (events platforms)

marketing automation manager

Marketing Automation Manager

The Bay Club Company

<div><p><b>GENERAL SUMMARY</b></p>
<p>
The Marketing Technology Manager will lead the evolution, optimization, and day-to-day management of the Bay Club's marketing technology ecosystem. This role combines strategic ownership of the MarTech stack with hands-on work in Salesforce, digital advertising, and ecommerce to support growth, engagement, and operational efficiency.</p>
<p>
This is a hybrid role working on-site at our corporate office in San Francisco, CA., from Monday through Wednesday.
</p><p></p><p><b><i>Our Culture</i></b></p>
<p>
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our &ldquo;Code of Culture&rdquo;.
</p><p>Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:</p>
<p>
</p><p><b><i>Our Mantra:</i></b></p>
<p>
Respect The Past</p>
<p>
Accept Responsibility</p>
<p>
Pay it Forward</p>
<p><b><i>
</i></b></p><p><b><i>Our Actions We Live By:</i></b></p>
<p><b>
Actions We Live By. </b>It's who we are when we step into our <i>full power</i>.</p>
<p><b>
Keep It Real. Always. </b>We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.</p>
<p><b>
Think Ahead. Be An Owner.</b> Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!</p>
<p><b>
Stay Humble. Hustle Harder. </b>Show up and do the hard work<b>. </b>Be a gritty, roll-up-your-sleeves kind of crew<b>. </b>Know it's never about one person&ndash;we are a part of a powerful team.</p>
<p><b>
One Team. One Voice.</b> Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.</p>
<p><b>
Be Curious. Ask Why. </b>Stay member curious<b>. </b>We seek to understand, and we <i>never </i>settle. We ask questions to truly understand the core of a matter.</p>
<p>
</p><p><b><i>Pete's Promise:</i></b></p>
<p>
Service Forward</p>
<p>
Ruthlessly Consistent</p>
<p>
Do the Right Thing</p>
<p>
</p><p><b>Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.</b></p>
<h4 class="jobSectionHeader"><b>
PRIMARY JOB FUNCTIONS
</b></h4><ul><li>Own and evolve the overall marketing technology stack, identifying opportunities for integration, automation, and improvement.</li>
<li>Serve as the primary Salesforce administrator&mdash;managing users, data, security, configuration, automations and API integrations&mdash;while supporting marketing workflows through reporting, Flow troubleshooting, and ongoing data improvements.</li>
</ul><ul><li>Oversee Marketing Cloud health, manage list imports, data hygiene, and subscriber status while partnering with the email team to troubleshoot issues and support SQL audiences, AMPscript/dynamic content, and triggered journeys.</li>
</ul><ul><li>Partner with marketing, sales, and operations teams to ensure technology supports business goals and member experience.</li>
<li>Support digital advertising efforts through proper tracking, tagging and audience management. Includes Q/Aing of ad set up (including UTMs) to ensure accurate tracking.
</li><li>Collaborate with ecommerce teams to enhance conversion, personalization, and data flow across platforms.</li>
<li>Troubleshoot MarTech issues, maintain data quality, and ensure system reliability.</li>
<li>Evaluate new tools and vendors, helping build the long-term MarTech roadmap.</li>
</ul>Requirements:
<p><b>MINIMUM QUALIFICATIONS</b></p>
<p><b>
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</b></p>
<p><b>
</b></p><p><b>SKILLS &amp; KNOWLEDGE</b></p>
<ul>
<li><b>Business and Management Principles</b> - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership, and coordination of people and resources. Includes the ability to interpret policy and think globally with an &ldquo;out of box&rdquo; perspective to achieve results autonomously.
</li><li><b>Policies and Regulations</b> &mdash; Knowledge of company polices, federal, state, and local laws, government regulations and agency rules that pertain to properties managed.</li>
<li><b>Sales and Marketing</b> &mdash; Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.</li>
<li><b>Problem Anticipation/ Deductive Reasoning</b> &mdash; Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
</li><li><b>Written Comprehension and Expression</b> &mdash; Ability to read, understand and communicate information and ideas in writing so others will understand.
</li><li><b>Oral Comprehension and Expression</b> &mdash;Ability to understand and communicate so others can understand ideas and information.</li>
<li><b>Computer </b>&ndash; Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed.</li>
</ul>
<p></p><p><b>EXPERIENCE
</b></p><ul><li>6+ years of experience in marketing technology, CRM, or digital marketing roles.</li>
<li>Hands-on experience with Salesforce (Marketing Cloud and Sales Cloud required).</li>
<li>Understanding of digital advertising platforms, tracking, and analytics.</li>
<li>Knowledge and experience with implementing marketing automation tools, CDPs, advanced analytics.</li>
<li>Familiarity with ecommerce systems and data integrations.</li>
<li>Strong problem-solving skills and ability to work cross-functionally.</li>
<li>Excellent communication skills and comfort working in a fast-moving environment.</li>
<li>Hospitality experience preferred.</li>
<li>Membership-based business experience preferred.
</li></ul><p><b>EDUCATION</b></p>
<ul>
<li>Bachelor of Arts or Science is desirable.
</li></ul><p></p><p><b>WORKING CONDITIONS/ PHYSICAL REQUIREMENTS</b></p>
<p><b>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</b><b>
</b></p><ul><li>This position may interact with outside personnel such as residents and clients, with contact in various forms such as in person, phone and email.
</li><li>This is a hybrid role.</li>
<li>Extreme environmental conditions do not exist.
</li><li>It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.</li>
<li>It is necessary to adapt to a frequently changing environment.</li>
<li>Sitting and standing is as needed.
</li><li>It may be necessary for the position to travel independently to property locations.</li>
</ul>
<p></p><p><b>JOB DESCRIPTION REVISION</b></p>
<p><b>
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.</b></p>
<p>
</p><div><b>An Equal Opportunity Employer</b><b>
</b></div><div><b><i>The Bay Club Company (&ldquo;TBCC&rdquo;) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.</i></b><b><br>
</b></div><br>
Compensation: $140,000.00 - $155,000.00 / year</div>

Marketing Technology Manager

<div>The Business Marketing Group connects businesses with their customers on Facebook, Instagram, WhatsApp, and Messenger to help them grow their businesses through solutions like pages, advertising, messaging, and more. We succeed when we help our customers grow their business leveraging our solutions. The Global Marketing Channels team is responsible for the performance and scalability of our digital marketing channels including web, email, in-product messaging, SEM/SEO, display, chat, and Meta ads to provide value for our customers and enable business impact. We focus on developing and executing strategies that make our marketing channels impact levers for the business.We are seeking an Agentic Marketing Channels Manager to pioneer the development of AI-driven marketing channels, particularly conversational and autonomous marketing agents. This individual will lead our evolution to AI-first marketing channel strategies, anticipating and adapting to changing customer behaviors and expectations.The Agentic Marketing Channels Manager will combine demonstrated digital marketing expertise with emerging AI/agentic technologies, driving measurable results while shaping the future of digital marketing channels.<br>
<br>
<br>
<h3 class="jobSectionHeader"><b>Agentic Marketing Channels Manager Responsibilities:
</b><br>
</h3><ul><li>Drive strategic leadership in developing agentic AI marketing channels (chat, conversational AI, autonomous agents) that deliver demonstrable business impact</li><li>
Establish measurement frameworks and learning agendas to optimize AI-driven marketing channels through experimentation, A/B testing, and advanced analytics</li><li>
Influence cross-functional partners across Product, Marketing, and Sales teams to align on AI-first marketing channel experiences</li><li>
Mentor and guide team members on agentic marketing approaches, building organizational rigor in AI-driven customer engagement</li><li>
Drive innovation in conversational marketing, prompt engineering, and autonomous marketing agent development</li></ul><br>
<br>
<br>
<h3 class="jobSectionHeader"><b>Minimum Qualifications:</b><br>
</h3><ul><li>
8+ years of digital marketing experience, driving performance marketing results at scale</li><li>
Expertise in multiple digital marketing channels such as email, search, display, Meta Ads, and chat</li><li>
Analytical foundation including SQL, statistical analysis, and experience designing/executing marketing experiments</li><li>
Knowledge of agentic AI systems, autonomous agents, or conversational AI development</li><li>
Cross-functional leadership experience influencing and partnering with Product, Engineering, Data Science, and Sales teams</li><li>
Strategic thinking and experience developing long-term strategy while executing tactical initiatives</li></ul><br>
<br>
<br>
<h3 class="jobSectionHeader"><b>Preferred Qualifications:</b><br>
</h3><ul><li>
Technical experience in prompt engineering, agent development, or AI model evaluation</li><li>
Experience with Salesforce Marketing Cloud, Agentforce, or similar marketing automation platforms</li><li>
Background in growth marketing, performance marketing, or marketing technology roles</li><li>
Advanced analytics experience with causal inference, machine learning, or predictive modeling</li><li>
Experience driving organizational change and innovation in marketing</li></ul><br>
<br>
<br>
<h3 class="jobSectionHeader"><b>About Meta:</b><br>
</h3>
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today&mdash;beyond the constraints of screens, the limits of distance, and even the rules of physics.<br>
<br>
<br>
<div>Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
<br>
<br>
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.<br>
<br>
$150,000/year to $211,000/year + bonus + equity + benefits<br>
<br>
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.</div></div>

Agentic Marketing Channels Manager

Autodesk

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Requisition ID #</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>
25WD94276<div></div><div>
25WD94276, Global Digital Marketing Industry Lead</div><div></div><div><i>
French translation to follow!/Traduction fran&ccedil;aise &agrave; suivre!</i></div><div></div><div>
Position Overview</div><div>
The Global Senior Digital Marketing Manager, Industry Lead is a key member of Autodesk&rsquo;s Global Acquisition &amp; Performance Marketing (APM) organization. This role owns the full-funnel acquisition strategy and activation for a designated industry (AEC, D&amp;M, M&amp;E, AutoCAD, etc.) across all paid media platforms and all 3rd-party demand-generation channels. You will partner closely with Autodesk&rsquo;s IPEM (Industry, Portfolio, and Emerging Business Marketing) team, Global Campaigns, and channel specialists to design and execute end-to-end industry acquisition programs. We are looking for someone who brings strategic depth, hands-on expertise across digital acquisition channels, and prior experience leading agencies or teams.</div><div></div><div>
Responsibilities</div><ul><li><div>
Own the global acquisition strategy, media mix, and investment approach for the assigned industry</div></li><li><div>
Partner with IPEM and Campaigns teams to define full-funnel objectives, target audiences, value propositions, and activation plans</div></li><li><div>
Translate industry goals into integrated digital marketing strategies across: SEM: Google, Microsoft</div></li><li><div>
Paid Social: LinkedIn, Meta, X, Reddit, TikTok</div></li><li><div>
Display &amp; Programmatic: DV360, The Trade Desk, CTV, YouTube, retargeting</div></li><li><div>
Affiliate marketing</div></li><li><div>
Review sites: G2, Gartner, TrustRadius</div></li><li><div>
Content syndication &amp; HQL programs</div></li><li><div>
3rd-party email and lead-generation vendors</div></li><li><div>
DOOH / OOH advertising</div></li><li><div>
Lead forecasting, scenario planning, and budget recommendations with APM leadership</div></li><li><div>
Provide hands-on leadership and oversight across all paid media channels and demand-gen programs supporting the industry</div></li><li><div>
Guide agencies and channel specialists to ensure flawless trafficking, correct tagging/tracking, execution quality, and adherence to Autodesk governance standards</div></li></ul><div></div><div>
Minimum Qualifications</div><ul><li><div>
10+ years of experience in digital marketing, performance media, or acquisition marketing</div></li><li><div>
Hands-on experience across SEM, Paid Social, Display/Programmatic, YouTube/CTV, Affiliate, Retargeting, and emerging paid platforms</div></li><li><div>
HQL programs</div></li><li><div>
Content syndication</div></li><li><div>
Review site strategy</div></li><li><div>
3rd-party email &amp; lead-generation vendors</div></li><li><div>
DOOH/OOH media</div></li><li><div>
Strong analytical skills and experience with CRM and marketing automation tools (e.g., Salesforce, Marketo)</div></li><li><div>
Experience resolving tracking/tagging issues, attribution discrepancies, and measurement challenges</div></li><li><div>
Demonstrated ability to lead agencies and influence cross-functional teams</div></li><li><div>
Prior people-management experience (formal or informal)</div></li><li><div>
Excellent communication and presentation skills; ability to simplify complex data and influence global stakeholders</div></li></ul><div></div><div>
Preferred Qualifications</div><ul><li><div>
Experience in B2B SaaS, enterprise software, or industries relevant to Autodesk (AEC, D&amp;M, M&amp;E, AutoCAD)</div></li><li><div>
Familiarity with CDPs, server-side tracking, privacy compliance, and data governance</div></li><li><div>
Experience with MMM, MTA, and advanced attribution methodologies</div></li><li><div>
Understanding of global marketing, localization requirements, and regional media nuances</div></li></ul><div></div><div>
______________________________________________________________________________________________________________</div><div></div><div>
25WD94276, Responsable mondial du marketing num&eacute;rique pour le secteur</div><div></div><div>
Aper&ccedil;u du poste</div><div>
Le responsable mondial du marketing num&eacute;rique senior pour le secteur est un membre cl&eacute; de l'organisation mondiale Acquisition &amp; Performance Marketing (APM) d'Autodesk. Ce poste implique la responsabilit&eacute; de la strat&eacute;gie d'acquisition et de l'activation pour un secteur sp&eacute;cifique (AEC, D&amp;M, M&amp;E, AutoCAD, etc.) sur toutes les plateformes m&eacute;diatiques payantes et tous les canaux tiers de g&eacute;n&eacute;ration de demande. Vous travaillerez en &eacute;troite collaboration avec l'&eacute;quipe IPEM (Industry, Portfolio, and Emerging Business Marketing) d'Autodesk, les &eacute;quipes Global Campaigns et les sp&eacute;cialistes des canaux de distribution afin de concevoir et de mettre en &oelig;uvre des programmes d'acquisition sectoriels de bout en bout. Nous recherchons une personne qui apporte une profondeur strat&eacute;gique, une expertise pratique des canaux d'acquisition num&eacute;riques et une exp&eacute;rience pr&eacute;alable dans la direction d'agences ou d'&eacute;quipes.</div><div></div><div>
Responsabilit&eacute;s</div><ul><li><div>
&Ecirc;tre responsable de la strat&eacute;gie d'acquisition mondiale, du mix m&eacute;dia et de l'approche d'investissement pour le secteur assign&eacute;</div></li><li><div>
Collaborer avec les &eacute;quipes IPEM et Campagnes pour d&eacute;finir les objectifs du funnel complet, les publics cibles, les propositions de valeur et les plans d'activation</div></li><li><div>
Traduire les objectifs du secteur en strat&eacute;gies de marketing num&eacute;rique int&eacute;gr&eacute;es sur : SEM : Google, Microsoft</div></li><li><div>
R&eacute;seaux sociaux payants : LinkedIn, Meta, X, Reddit, TikTok</div></li><li><div>
Affichage et programmatique : DV360, The Trade Desk, CTV, YouTube, reciblage</div></li><li><div>
Marketing d'affiliation</div></li><li><div>
Sites d'avis : G2, Gartner, TrustRadius</div></li><li><div>
Syndication de contenu et programmes HQL</div></li><li><div>
Fournisseurs tiers d'e-mails et de g&eacute;n&eacute;ration de prospects</div></li><li><div>
Publicit&eacute; DOOH / OOH</div></li><li><div>
Pr&eacute;visions de prospects, planification de sc&eacute;narios et recommandations budg&eacute;taires avec la direction APM</div></li><li><div>
Assurer un leadership pratique et une supervision de tous les canaux m&eacute;diatiques payants et programmes de g&eacute;n&eacute;ration de demande soutenant le secteur</div></li><li><div>
Guider les agences et les sp&eacute;cialistes des canaux afin de garantir un trafic irr&eacute;prochable, un balisage/suivi correct, une qualit&eacute; d'ex&eacute;cution et le respect des normes de gouvernance d'Autodesk</div></li></ul><div></div><div>
Qualifications minimales</div><ul><li><div>
Plus de 10 ans d'exp&eacute;rience dans le marketing num&eacute;rique, les m&eacute;dias de performance ou le marketing d'acquisition</div></li><li><div>
Exp&eacute;rience pratique dans les domaines du SEM, des r&eacute;seaux sociaux payants, de l'affichage/programmation, de YouTube/CTV, de l'affiliation, du reciblage et des nouvelles plateformes payantes</div></li><li><div>
Programmes HQL</div></li><li><div>
Syndication de contenu</div></li><li><div>
R&eacute;vision de la strat&eacute;gie du site</div></li><li><div>
Fournisseurs tiers d'e-mails et de g&eacute;n&eacute;ration de prospects</div></li><li><div>
M&eacute;dias DOOH/OOH</div></li><li><div>
Solides comp&eacute;tences analytiques et exp&eacute;rience des outils CRM et d'automatisation du marketing (par exemple, Salesforce, Marketo)</div></li><li><div>
Exp&eacute;rience dans la r&eacute;solution de probl&egrave;mes de suivi/balisage, de divergences d'attribution et de d&eacute;fis en mati&egrave;re de mesure</div></li><li><div>
Capacit&eacute; av&eacute;r&eacute;e &agrave; diriger des agences et &agrave; influencer des &eacute;quipes interfonctionnelles</div></li><li><div>
Exp&eacute;rience pr&eacute;alable en gestion du personnel (formelle ou informelle)</div></li><li><div>
Excellentes comp&eacute;tences en communication et en pr&eacute;sentation ; capacit&eacute; &agrave; simplifier des donn&eacute;es complexes et &agrave; influencer des parties prenantes mondiales</div></li></ul><div></div><div>
Qualifications souhait&eacute;es</div><ul><li><div>
Exp&eacute;rience dans le domaine du SaaS B2B, des logiciels d'entreprise ou des secteurs li&eacute;s &agrave; Autodesk (AEC, D&amp;M, M&amp;E, AutoCAD)</div></li><li><div>
Connaissance des CDP, du suivi c&ocirc;t&eacute; serveur, de la conformit&eacute; en mati&egrave;re de confidentialit&eacute; et de la gouvernance des donn&eacute;es</div></li><li><div>
Exp&eacute;rience avec MMM, MTA et les m&eacute;thodologies d'attribution avanc&eacute;es</div></li><li><div>
Compr&eacute;hension du marketing mondial, des exigences en mati&egrave;re de localisation et des nuances r&eacute;gionales des m&eacute;dias</div></li></ul><div></div><div><div><div><div><div><div><div><div>
Learn More</div></div></div></div></div></div></div></div><div></div><div>
About Autodesk</div><div>
Welcome to Autodesk! Amazing things are created every day with our software &ndash; from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.</div><div></div><div>
We take great pride in our culture here at Autodesk &ndash; it&rsquo;s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.</div><div></div><div>
When you&rsquo;re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!</div><div></div><div>
Benefits</div><div>
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting <div>https://benefits.autodesk.com/</div></div><div></div><div><div><div><div><div><div><div><div>
Salary transparency</div></div></div></div></div></div></div></div>
Salary is one part of Autodesk&rsquo;s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $98,300 and $196,790. Offers are based on the candidate&rsquo;s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.<div></div><div>
Equal Employment Opportunity</div><div>
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.</div><div></div><div>
Diversity &amp; Belonging</div><div>
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: <div>https://www.autodesk.com/company/diversity-and-belonging</div></div><div></div><div>
Are you an existing contractor or consultant with Autodesk?</div><div>
Please search for open jobs and apply internally (not on this external site).</div></div>

Global Digital Marketing Industry Lead

Linda Werner & Associates, Inc.

<div><p><b>Summary:</b></p>
<p>
We are seeking a highly skilled Program Manager with deep experience in event platforms and strong program/project management capabilities. The ideal candidate brings 8&ndash;10 years of experience managing complex event technology ecosystems and partnering with both business and technical stakeholders to define, refine, and execute project requirements.</p>
<p>
This role sits within our client's Global Business Marketing organization and plays a critical part in advancing their marketing technology strategy. The Program Manager will collaborate closely with marketing, engineering, operations, data science, policy, privacy, and legal teams to evaluate new initiatives, enhance existing platforms, and strengthen cross‑functional alignment. A significant portion of this role will focus on event‑related technology and experimentation programs.</p>
<p>
Success in this position requires exceptional communication and collaboration skills, strong attention to detail, and the ability to thrive in a fast‑paced, global environment.</p>
<p><b>
Required Skills</b></p>
<ul>
<li><b>Quantitative &amp; Detail‑Oriented:</b> Strong analytical skills with the ability to manage complex projects and ensure accuracy across all program deliverables.</li>
<li><b>Event Platform Expertise:</b> Hands‑on experience with virtual, hybrid, and in‑person event management tools and workflows.</li>
<li><b>Experimentation Strategy:</b> Experience designing, executing, and analyzing experiments to optimize marketing technology and event platforms.</li>
<li><b>Event Execution (Nice‑to‑Have):</b> Familiarity with planning and executing events using self‑service technology solutions.</li>
<li><b>Budget &amp; Accounting (Nice‑to‑Have):</b> Ability to manage budgets, track expenditures, and ensure financial accountability.</li>
</ul>
<p><b>Key Responsibilities</b></p>
<ul>
<li><b>Lead Scaled Experimentation:</b> Develop and execute experimentation strategies to enhance marketing technology platforms and operational processes.</li>
<li><b>Budget Planning &amp; Management:</b> Oversee budgeting for marketing technology initiatives, ensuring efficient resource allocation and adherence to financial targets.</li>
<li><b>Event Tooling Integration:</b> Facilitate the integration of event technologies into the broader martech ecosystem.</li>
<li><b>Cross‑Functional Collaboration:</b> Partner with marketing, engineering, operations, data science, policy, privacy, and legal teams to assess new initiatives and optimize existing platforms.</li>
<li><b>Project Assessment:</b> Evaluate and engage in projects related to events, martech integrations, and experimentation.</li>
<li><b>Enablement &amp; Training:</b> Develop and deliver training materials and enablement resources to support adoption of new tools and processes across data science and marketing teams.</li>
<li><b>Events Infrastructure &amp; Integrations:</b> Support event platform infrastructure and ensure seamless integration within the martech stack.</li>
<li><b>Infrastructure Development:</b> Collaborate with cross‑functional partners to build and enhance systems supporting data science and marketing operations.</li>
</ul>
<p><b>Education &amp; Certifications</b></p>
<ul>
<li>Bachelor's degree in Marketing, Mathematics, Technical Account Management (TAM), Technical Program Management (TPM), or a related field.</li>
</ul>
<p>Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.</p><br>
<p></p>
<p><b>
Location</b>: United States</p>
<p><b>
Role type: </b>Contract 6 Month Position</p>
<p><b>
Expected hours</b>: 40 per week</p>
<p><b>
Benefits:</b></p>
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
<p><b>Schedule:</b></p>
<ul>
<li>8 hour shift</li>
<li>Monday to Friday</li>
</ul>
<p><b>Application Question(s):</b></p>
<ul>
<li>Do you or will you in the future require any sponsorship to work in the US?</li>
</ul>
<p><b>Language:</b></p>
<ul>
<li>English (Required)</li></ul></div>

Marketing Technology Program Manager (Events Platforms)

The Linux Foundation

<div><b>Job Description</b><p><br>
The Linux Foundation is seeking a Marketing Communications Manager II, Strategic Open Source Marketing to lead execution and coordination of high-impact marketing initiatives across multiple open source projects. This role is ideal for a dynamic, self-directed professional who excels in fast-paced, remote environments and has a proven track record in developer-focused content management, campaign execution, and cross-functional collaboration.</p><p>
You will lead strategic marketing efforts, partner closely with internal and external stakeholders, and oversee performance reporting across 4&ndash;6 key projects. You&rsquo;ll serve as a key liaison to project leadership and help shape program-level strategies through expert communication, marketing operations, and agile leadership.</p><p><b>
Key Responsibilities</b></p><p><b>
Program Leadership &amp; Strategic Collaboration</b></p><ul><li><p>
Lead data-driven content development and integrated marketing efforts for 4&ndash;6 open source projects, ensuring alignment with organizational and project-level goals.<br>
</p></li><li><p>Act as strategic partner to Project Directors, steering cross-functional initiatives and facilitating implementation of key marketing decisions.<br>
</p></li><li><p>Represent project and marketing strategy in stakeholder meetings, synthesizing insights and guiding action plans with clarity and confidence.<br>
</p></li></ul><p><b>Marketing Operations &amp; Content Performance</b></p><ul><li><p>
Manage content calendars mapped to campaign milestones and stakeholder engagement objectives.<br>
</p></li><li><p>Execute email marketing, digital advertising, and social media campaigns using HubSpot and other modern martech platforms.<br>
</p></li><li><p>Monitor and analyze performance across all marketing channels; optimize workflows and report content engagement insights.<br>
</p></li></ul><p><b>Event Promotion &amp; Brand Visibility</b></p><ul><li><p>
Drive project presence at key events; make strategic recommendations for maximizing event ROI.<br>
</p></li><li><p>Align content promotion with event schedules, launches, and technical milestones to support growth, awareness, and engagement goals.<br>
</p></li></ul><p><b>Team Leadership &amp; Organizational Development</b></p><ul><li><p>
Mentor junior marketing staff and program coordinators, modeling self-management and organizational best practices.<br>
</p></li><li><p>Lead and facilitate meetings across virtual teams globally, encouraging agile decision-making and solution-oriented approaches.<br>
</p></li><li><p>Promote a culture of excellence, positivity, and continuous improvement within the team and cross-functional engagements.<br>
</p></li><li><p>Leverage AI tools to drive efficiency, productivity and innovation within the marketing organization.</p></li></ul><p><b>
Budget &amp; Stakeholder Management</b></p><ul><li><p>
Oversee related project budgets, manage vendor relationships, and make purchases on behalf of projects as needed.</p></li><li><p>
Communicate regularly with clients, sponsors, and project committees; provide executive-level reporting and cross-functional coordination support.</p></li></ul><b><br>
Qualifications</b><br>
<ul><li>
BS/BA degree required.<br>
</li><li>6-7 years of progressive marketing or program management experience in a technical or open source environment.<br>
</li><li>HubSpot certification and demonstrated success in content marketing, social media, email, and digital advertising.<br>
</li><li>Strong knowledge of the open source ecosystem and how to effectively engage technical communities.<br>
</li><li>Exceptional communication, organization, and prioritization skills.<br>
</li><li>Ability to travel domestically and internationally 1&ndash;4 times per year.<br>
</li><li>Composed, adaptable, and thrives under pressure with a flexible, collaborative mindset.</li></ul><br>
<b>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p><p>
Salary $100,000 - 114,000 USD</p></div>

Marketing Communications Manager II

Gradient

<div>
 Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn&rsquo;t come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you&rsquo;ll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future.
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences&mdash;without adding unnecessary headcount.
 <br/>
 <br/>
 This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk.
 <br/>
 <br/>
 <strong>
  This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person.
  <br/>
  <br/>
 </strong>
 <strong>
  The estimated base salary for this role is $110,000 &ndash; $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Customer Experience &amp; Quality
 <br/>
 <br/>
 <ul>
  <li>
   Define and enforce quality standards for customer interactions across all support channels.
  </li>
  <li>
   Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights.
  </li>
  <li>
   Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions.
  </li>
  <li>
   Act as a customer advocate by sharing insights and trends derived from Zendesk reporting.
   <br/>
   <br/>
  </li>
 </ul>
 Scalable Support Strategy &amp; Operations
 <br/>
 <br/>
 <ul>
  <li>
   Develop and execute a customer support strategy that scales efficiently with business growth.
  </li>
  <li>
   Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution.
  </li>
  <li>
   Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount.
  </li>
  <li>
   Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership &amp; People Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement.
  </li>
  <li>
   Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth.
  </li>
  <li>
   Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record.
  </li>
  <li>
   Build a culture of customer empathy, ownership, and continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 Zendesk Ownership &amp; Optimization
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles.
  </li>
  <li>
   Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity.
  </li>
  <li>
   Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks.
  </li>
  <li>
   Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of experience in customer support or customer operations.
  </li>
  <li>
   2+ years of experience managing customer support agents or similar individual contributors.
  </li>
  <li>
   Deep, hands-on experience administering and optimizing Zendesk in a production environment.
  </li>
  <li>
   Proven experience building scalable workflows, automations, and reporting within Zendesk.
  </li>
  <li>
   Strong analytical skills with the ability to translate data into operational improvements.
  </li>
  <li>
   Excellent communication, coaching, and cross-functional collaboration skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Background in hardware and/or software support roles.
  </li>
  <li>
   Experience with Zendesk Guide, Explore, and advanced automations.
  </li>
  <li>
   Experience integrating Zendesk with CRM, product, or analytics tools.
  </li>
  <li>
   Background in SaaS or high-growth environments.
  </li>
  <li>
   Experience leveraging automation or AI to improve support efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Equity
  </li>
  <li>
   Medical/vision/dental/life/disability insurance
  </li>
  <li>
   401k
  </li>
  <li>
   Paid parental leave
  </li>
  <li>
   Professional Development Stipend
  </li>
  <li>
   Commuter benefits
  </li>
  <li>
   Flexible PTO
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives.
  <br/>
  <br/>
 </strong>
 <strong>
  Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.
 </strong>
</div>


Customer Support Manager

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