marketing manager

marketing & comm manager- f&b Jobs in Muscat

marketing & comm manager- f&b

marketing executive

f&b captain

f&b operations manager

marketing comm manager f b

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25152121
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Hotel Marketing and Advertising
 
 
 
 <ul>
 <li>
 Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
 </li>
 <li>
 Partners with Operations, Food &amp; Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
 </li>
 <li>
 Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
 </li>
 <li>
 Manages F&amp;B media schedules and verifies prompt settlement of accounts.
 </li>
 <li>
 Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
 </li>
 <li>
 Executes email marketing, and display advertising.
 </li>
 <li>
 Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
 </li>
 <li>
 Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
 
 
 </li>
 </ul>
 
 Social Media Content Management
 
 
 
 <ul>
 <li>
 Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
 </li>
 <li>
 Develops and executes promotions campaign in F&amp;B, weddings, spa, rooms and conferences through relevant digital and social media channels.
 </li>
 <li>
 Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
 
 
 </li>
 </ul>
 
 Public Relations and Visual Asset Management
 
 
 
 <ul>
 <li>
 Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
 </li>
 <li>
 Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
 </li>
 <li>
 Manages assigned accounts as per the media account management system.
 </li>
 <li>
 Writes and distributes all press releases for property events, promotions, and outlets.
 </li>
 <li>
 Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
 </li>
 <li>
 Supports pull through of impactful PR strategy &amp; activities to drive quality press coverage through media engagement, in alignment with communications objectives.
 </li>
 <li>
 Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
 </li>
 <li>
 Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).
 </li>
 <li>
 Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.
 </li>
 <li>
 Supports the co-ordination of photography for F&amp;B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.
 </li>
 <li>
 Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
 </li>
 <li>
 Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.
 
 
 </li>
 </ul>
 
 Direct Marketing and Collateral Development
 
 
 
 <ul>
 <li>
 Coordinates and executes Hotel and F&amp;B printed materials.
 </li>
 <li>
 Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
 </li>
 <li>
 Assists in the production of all property, F&amp;B display, and temporary signage in hotel public areas.
 </li>
 <li>
 Promotes collection of competitors collateral and publicity on a monthly basis.
 </li>
 <li>
 Manages the execution of F&amp;B direct marketing activities.
 </li>
 <li>
 Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
 
 
 </li>
 </ul>
 
 General
 
 
 
 <ul>
 <li>
 Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&amp;B promotions and campaigns.
 </li>
 <li>
 Helps with the publication of hotel&rsquo;s newsletter(s).
 </li>
 <li>
 Supports communications duties and functions as deemed necessary.
 </li>
 <li>
 Assists in the liaison and execution of joint F&amp;B promotions.
 </li>
 <li>
 Works with eCommerce to verify the Hotel&rsquo;s website and related websites are updated on a regular basis.
 </li>
 <li>
 Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.
 </li>
 <li>
 Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.
 </li>
 <li>
 Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.
 </li>
 <li>
 Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Marketing & Comm Manager- F&B

<div>Additional Information 
Job Number25152121 
Job CategorySales &amp; Marketing 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns. 
CANDIDATE PROFILE 
Education and Experience 
Required:
<ul><li>2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred</li></ul>
OR
<ul><li>4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.</li></ul> 
CORE WORK ACTIVITIES 
Hotel Marketing and Advertising
<ul><li>Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.</li></ul>
<ul><li>Partners with Operations, Food &amp; Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.</li></ul>
<ul><li>Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.</li></ul>
<ul><li>Manages F&amp;B media schedules and verifies prompt settlement of accounts.</li></ul>
<ul><li>Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups</li></ul>
<ul><li>Executes email marketing, and display advertising.</li></ul>
<ul><li>Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.</li></ul>
<ul><li>Verifies all advertising for the hotel in digital channels is in alignment with brand voice.</li></ul> 
Social Media Content Management
<ul><li>Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).</li></ul>
<ul><li>Develops and executes promotions campaign in F&amp;B, weddings, spa, rooms and conferences through relevant digital and social media channels.</li></ul>
<ul><li>Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.</li></ul> 
Public Relations and Visual Asset Management
<ul><li>Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.</li></ul>
<ul><li>Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.</li></ul>
<ul><li>Manages assigned accounts as per the media account management system.</li></ul>
<ul><li>Writes and distributes all press releases for property events, promotions, and outlets.</li></ul>
<ul><li>Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.</li></ul>
<ul><li>Supports pull through of impactful PR strategy &amp; activities to drive quality press coverage through media engagement, in alignment with communications objectives.</li></ul>
<ul><li>Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.</li></ul>
<ul><li>Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).</li></ul>
<ul><li>Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.</li></ul>
<ul><li>Supports the co-ordination of photography for F&amp;B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.</li></ul>
<ul><li>Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.</li></ul>
<ul><li>Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.</li></ul> 
Direct Marketing and Collateral Development
<ul><li>Coordinates and executes Hotel and F&amp;B printed materials.</li></ul>
<ul><li>Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.</li></ul>
<ul><li>Assists in the production of all property, F&amp;B display, and temporary signage in hotel public areas.</li></ul>
<ul><li>Promotes collection of competitors collateral and publicity on a monthly basis.</li></ul>
<ul><li>Manages the execution of F&amp;B direct marketing activities.</li></ul>
<ul><li>Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).</li></ul> 
General
<ul><li>Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&amp;B promotions and campaigns.</li></ul>
<ul><li>Helps with the publication of hotel&rsquo;s newsletter(s).</li></ul>
<ul><li>Supports communications duties and functions as deemed necessary.</li></ul>
<ul><li>Assists in the liaison and execution of joint F&amp;B promotions.</li></ul>
<ul><li>Works with eCommerce to verify the Hotel&rsquo;s website and related websites are updated on a regular basis.</li></ul>
<ul><li>Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.</li></ul>
<ul><li>Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.</li></ul>
<ul><li>Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.</li></ul>
<ul><li>Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Acers Hospitality Consultants

Job Opportunity &ndash; Food Safety &amp; Quality Assurance (QA) Manager Location: Oman Salary: OMR 1,100/monthPosition Summary We are seeking an experienced Food Safety &amp; Quality Assurance (QA) Manager to design, implement, and enforce food safety and quality systems across a multi-brand F&amp;B group, including outlets, catering/events, central kitchen (CK) production, and grab-and-go products.This newly created corporate role ensures full compliance with Omani food safety regulations, drives HACCP/ISO standards, and safeguards brand reputation by embedding world-class food safety practices into every level of operation.Key Responsibilities<ul><li>Food Safety Systems &amp; Compliance</li><li>Develop and implement HACCP-based food safety management systems for CK and outlets.</li><li>Ensure compliance with Omani food safety laws, audits, and international standards (ISO 22000, FSSC, etc.).</li><li>Maintain updated food safety manuals, SOPs, and documentation.</li><li>Audits &amp; Inspections</li><li>Conduct regular internal hygiene and safety audits across CK, outlets, and catering operations.</li><li>Oversee supplier audits to ensure raw material quality and safety.</li><li>Coordinate with external auditors, inspectors, and regulators.</li><li>Training &amp; Awareness</li><li>Design and deliver ongoing hygiene and food safety training for CK staff, outlet staff, and drivers.</li><li>Ensure all new hires complete mandatory food safety induction.</li><li>Drive a culture of accountability around hygiene and safety.</li><li>Quality Assurance &amp; Traceability</li><li>Implement batch coding, labeling, and shelf-life controls for CK and grab-and-go items.</li><li>Establish product recall and traceability procedures.</li><li>Monitor packaging, storage, and transport hygiene.</li><li>Incident &amp; Risk Management</li><li>Investigate customer complaints and safety incidents.</li><li>Lead root cause analysis and corrective/preventive actions (CAPA).</li><li>Report risks, non-conformities, and corrective actions to leadership.</li><li>Cross-Functional Collaboration</li><li>Partner with Operations, CK Production, Procurement, and HR to align standards.</li><li>Support HR with training programs and disciplinary measures for non-compliance.</li><li>Collaborate with Marketing to ensure product claims reflect certifications.</li></ul>Key Performance Indicators (KPIs)<ul><li>Audit scores across outlets and CK above 90%.</li><li>Zero major food safety incidents.</li><li>100% compliance with Omani food safety regulations.</li><li>Staff hygiene training completion rate at 100%.</li><li>Non-conformities resolved within agreed timelines.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Food Science, Microbiology, Quality Management, or related field.</li><li>6&ndash;8 years of food safety/QA experience in F&amp;B or hospitality, ideally with CK-driven models.</li><li>HACCP Level 4 certification (mandatory); ISO 22000 or FSSC preferred.</li><li>Strong knowledge of Omani and GCC food safety regulations.</li><li>Experience in supplier audits and catering/event food safety.</li></ul>Skills &amp; Competencies<ul><li>Deep expertise in food safety systems and audits.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and training skills.</li><li>Integrity and high attention to detail.</li><li>Ability to work cross-functionally and enforce compliance.</li></ul>Reporting Line<ul><li>Reports to: CEO / General Manager</li><li>Works closely with: Operations Manager, CK Supervisors, HR, Procurement, Marketing</li></ul>Salary Package<ul><li>OMR 1,100/month</li></ul>Job Type: Full-timePay: RO1,100.000 per month

Food Safety & Quality Assurance (QA) Manager

Job Opportunity &ndash; Operations Manager Location: Oman Salary: OMR 1,600/monthPosition Summary We are seeking an experienced Operations Manager to establish and lead the operations function across a multi-brand F&amp;B ecosystem, including multiple outlets, catering/events, and a central kitchen (CK).This newly created role will bring structure, consistency, and accountability across all brands and operations. The Operations Manager ensures operational excellence, adherence to SOPs, profitability, and readiness for new brand launches. Acting as the bridge between outlets, central kitchen, and corporate functions (Finance, HR, Procurement, Marketing), this role will free senior leadership from day-to-day firefighting and position the organization for scalable growth.Key Responsibilities<ul><li>Multi-Brand Outlet Oversight</li><li>Directly supervise all outlet managers.</li><li>Monitor sales, labor, service quality, and customer feedback daily.</li><li>Conduct routine outlet audits (service, hygiene, food safety, cash handling).</li><li>Central Kitchen Integration</li><li>Align CK production with outlet forecasts and catering requirements.</li><li>Monitor dispatch accuracy, fill rates, and delivery SLAs.</li><li>Ensure reconciliation between CK transfers and outlet sales.</li><li>Operational Standards &amp; SOP Compliance</li><li>Roll out and enforce Standard Operating Procedures (SOPs) across all operations.</li><li>Train managers and supervisors to achieve 100% SOP compliance.</li><li>Maintain brand standards for quality, consistency, and customer experience.</li><li>Sales &amp; Profitability</li><li>Track outlet sales, cost of sales, and labor costs.</li><li>Work with Finance to analyze profitability by outlet and brand.</li><li>Identify underperforming outlets/products and implement corrective actions.</li><li>Support menu engineering, upselling, and promotional initiatives.</li><li>People Leadership &amp; Training</li><li>Coach and lead outlet managers and CK supervisors.</li><li>Oversee scheduling, labor optimization, and HR compliance.</li><li>Drive training rollouts in service, hygiene, upselling, and leadership.</li><li>Expansion &amp; Projects</li><li>Lead the operational readiness of new outlets.</li><li>Develop opening checklists, staffing plans, and critical paths.</li><li>Coordinate with Projects, HR, and Marketing for smooth launches.</li><li>Customer Experience &amp; Service Recovery</li><li>Monitor customer complaints and recovery cases.</li><li>Implement structured complaint resolution with tracking and follow-up.</li><li>Drive improvements in satisfaction and loyalty.</li><li>Cross-Functional Collaboration</li><li>Collaborate with Finance, HR, Procurement, and Marketing.</li><li>Ensure decisions are data-driven with regular reporting to leadership.</li></ul>Key Performance Indicators (KPIs)<ul><li>Like-for-like (LFL) sales growth.</li><li>Labor cost % within budget.</li><li>Service audit scores above 90%.</li><li>Customer complaint resolution above 95%.</li><li>CK dispatch accuracy and on-time delivery.</li><li>Timely opening of new outlets/projects.</li><li>Improved profitability per outlet/brand.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Hospitality, Business Management, or related field.</li><li>8&ndash;10 years of F&amp;B operations experience, with at least 3 years in multi-outlet/multi-brand management.</li><li>Proven expertise in CK-driven models, catering/events, and outlet supervision.</li><li>Experience launching outlets and enforcing SOPs.</li><li>Strong commercial acumen in sales, labor, and food cost.</li></ul>Skills &amp; Competencies<ul><li>Leadership: ability to coach managers and enforce accountability.</li><li>Operational discipline: detail-oriented in SOPs, hygiene, and service.</li><li>Analytical skills: interpret sales, cost, and labor data effectively.</li><li>Problem-solving: proactive in addressing operational challenges.</li><li>Communication: clear and structured across teams and leadership.</li><li>Customer focus: passion for delivering service excellence.</li></ul>Reporting Line<ul><li>Reports to: CEO / General Manager</li><li>Supervises: Outlet Managers, CK Supervisors, Drivers &amp; Delivery Teams</li></ul>Salary Package<ul><li>OMR 1,600/month</li></ul>Job Type: Full-timePay: RO1,600.000 per month

F&B Operations Manager

Global network solution and business

Senior Finance /ManagerF&amp;B background mandatory!!!!7 Yrs experience Mandatory750-850 OMRJob Type: Full-timePay: RO750.000 - RO850.000 per month

Senior Finance/Manager

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 The Director of Food &amp; Beverage is responsible for the strategic direction, operational efficiency, and overall profitability of the F&amp;B division. This role ensures exceptional guest experiences through outstanding service and product quality across all F&amp;B outlets, banqueting, and culinary operations. The incumbent will lead a team of professionals while working collaboratively with other departments to drive performance and uphold Shangri-La&rsquo;s standards of excellence.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Standards of Service, Food and Beverage
 
 
 
 <ul>
 <li>
 Ensure consistency in the quality of service across all restaurants and outlets.
 </li>
 <li>
 Conduct daily walkthroughs of all F&amp;B areas (front and back of house) to monitor standards.
 </li>
 <li>
 Identify and address shortcomings in both hardware and software affecting service quality.
 </li>
 <li>
 Implement and maintain service guidelines with a strong focus on guest satisfaction.
 </li>
 <li>
 Coordinate daily with the Executive Chef to ensure food meets agreed standards consistently.
 </li>
 <li>
 Ensure uniformity in the quality, taste, presentation, and temperature of beverages.
 </li>
 <li>
 Promote creativity in the presentation of wines, cocktails, and mocktails.
 
 
 </li>
 </ul>
 
 General Hygiene and Sanitation
 
 
 
 <ul>
 <li>
 Enforce Shangri-La&rsquo;s food safety standards (SFS) and hygiene protocols in all F&amp;B areas.
 </li>
 <li>
 Ensure strict adherence to personal hygiene and cleanliness in all outlets.
 
 
 </li>
 </ul>
 
 Administration, Reports, and Communication
 
 
 
 <ul>
 <li>
 Review overnight reports to stay updated on operational status.
 </li>
 <li>
 Share key information from other divisions with the F&amp;B team to ensure operational alignment.
 </li>
 <li>
 Conduct daily briefings with outlet leaders to highlight priorities and updates.
 </li>
 <li>
 Attend daily Executive Committee (EXCOM) operational briefings.
 </li>
 <li>
 Analyze F&amp;B-related data and reports for informed decision-making.
 
 
 </li>
 </ul>
 
 Meetings &amp; Monthly Reviews
 
 
 
 <ul>
 <li>
 Lead monthly F&amp;B meetings to review:
 </li>
 <li>
 Maintenance status updates from Engineering
 </li>
 <li>
 Purchasing updates and expense reports
 </li>
 <li>
 Achievements, ongoing challenges, and issues
 </li>
 <li>
 Staff training needs and topics
 
 
 </li>
 </ul>
 
 Budgeting &amp; Forecasting
 
 
 
 <ul>
 <li>
 Prepare F&amp;B budgets based on analysis of historical and current performance data.
 </li>
 <li>
 Gather key data related to occupancy, reservations, and upcoming events or festive periods.
 </li>
 <li>
 Monitor and analyze daily sales, covers, and average check amounts.
 </li>
 <li>
 Provide three-month rolling forecasts on covers and average checks to RGM and DOF.
 
 
 </li>
 </ul>
 
 Strategic Leadership
 
 
 
 <ul>
 <li>
 Develop and implement both short- and long-term business plans aligned with hotel strategy.
 </li>
 <li>
 Monitor market trends and competitors to identify new F&amp;B business opportunities.
 </li>
 <li>
 Drive innovation in F&amp;B offerings while maintaining brand consistency.
 
 
 </li>
 </ul>
 
 Operational Management
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of all F&amp;B outlets, including restaurants, lounges, in-room dining, banquets, and stewarding.
 </li>
 <li>
 Maintain high service standards and guest satisfaction across all touchpoints.
 </li>
 <li>
 Ensure consistent implementation of health, safety, hygiene, and quality protocols.
 
 
 </li>
 </ul>
 
 Financial Oversight
 
 
 
 <ul>
 <li>
 Manage F&amp;B financials including budget planning, cost control, and profitability analysis.
 </li>
 <li>
 Set KPIs, analyze financial reports, and implement strategies to achieve targets.
 </li>
 <li>
 Optimize purchasing and inventory control to manage cost of goods sold (COGS).
 
 
 </li>
 </ul>
 
 Team Development
 
 
 
 <ul>
 <li>
 Lead, train, and mentor the F&amp;B leadership team to deliver top-tier service.
 </li>
 <li>
 Foster a positive and collaborative work environment with strong employee engagement.
 </li>
 <li>
 Ensure effective succession planning and staff development programs.
 
 
 </li>
 </ul>
 
 Guest Engagement &amp; Experience
 
 
 
 <ul>
 <li>
 Champion a guest-centric approach throughout the F&amp;B department.
 </li>
 <li>
 Interact regularly with guests to gather feedback and ensure service excellence.
 </li>
 <li>
 Implement service recovery strategies to address guest issues promptly and professionally.
 </li>
 </ul>
</div>

Director of Food & Beverage

Mandarin Oriental

<div>
 
 F&amp;B Coordinator
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for an
 
 F&amp;B Coordinator
 
 to join our
 
 Food and Beverage
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
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 <li>
 F&amp;B Quality coordination - conducting quality sessions and training for all areas with all F&amp;B colleagues.
 </li>
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 administration, as well as management of all People and culture related paperwork for transfers, promotions, etc.
 </li>
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 Management of F&amp;B visits
 </li>
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 Compilation of P&amp;L reviews for all outlets
 </li>
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 Compilation and administration of event post-mortems for all outlets
 </li>
 <li>
 Main coordinator for group bookings and outlet events
 </li>
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 Responsible for handling key confidential information, including financial figures, salaries, manning details, People and Culture paperwork
 </li>
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 Further supporting the Executive Office by supporting the Hotel Manager with any projects that arise
 </li>
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 Future requirement to develop and manage any projects related to reservations strategy (highly specialized) and to guide the additional reservations colleagues needed for this project.
 </li>
 <li>
 Have a keen knowledge of all food &amp; beverage outlets and concepts in order to complete administrative functions.
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 Manage the diary of the Director Food &amp; Beverage in the most effective way and respond promptly to emails as required.
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 Assist the Director Food &amp; Beverage by creating Power Point presentations, Excel spreadsheets and type any letters and memorandums as designated with proper spelling and correct format.
 </li>
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 Verify and adjust the F&amp;B management team clock in and clock out records and maintain the attendance system daily and update the vacation plan frequently.
 </li>
 <li>
 Ensure all correspondence and the general filing system are executed flawlessly and are constantly updated and maintained.
 </li>
 <li>
 Request and order stationery and office supplies on a weekly basis.
 </li>
 <li>
 Process expense reports, coordinating the submission of proposals, planning meetings and maintaining departmental database records.
 </li>
 <li>
 Prepare and maintain all relevant monthly and weekly F&amp;B reports, analyses, distribute and file the daily flow of information to and from the office.
 </li>
 <li>
 Attend meetings, take down minutes when requested and perform any other reasonable duties as required by the Director Food &amp; Beverage.
 </li>
 <li>
 Communicate clearly and directly with all colleagues and superiors and avoid misunderstandings and other shortfalls caused by the lack of communication.
 </li>
 <li>
 Be committed to being a team player proactively cooperating and supporting superiors in administrative tasks.
 </li>
 <li>
 Inform the management teams of any misconduct of colleagues and provide evidence to proceed with a disciplinary action as appropriate in accordance with Mandarin Oriental, Muscat procedures.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Food and Beverage Coordinator

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