marketplace operations specialist

Nike

<div>
 
 Work options:
 
 Hybrid
 
 
 Onsite: Mon - Thurs
 
 
 
 Expression of Interest for:
 
 Marketplace Operations Specialist roles
 
 
 
 Locations
 
 : Beaverton, OR
 
 
 
 As a Marketplace Operations Specialist contractor at Nike, you can do work with impact. To be considered for future Marketplace Operations Specialist opportunities, express your interest now, and be added to the Nike Contract Talent Community and the Marketplace Operations Specialist Talent Pool.
 
 
 
 NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it&rsquo;s about each person bringing skills and passion to a challenging and constantly evolving game.
 
 
 
 What You Will Do
 
 
 
 You will oversee and optimize daily operations across the digital marketplace, ensuring a seamless experience for both buyers and sellers. This role involves cross-functional collaboration to support product listings, order fulfillment, and drive operational efficiency.
 
 
 
 What You Will Work On
 
 
 
 <ul>
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 Monitor marketplace performance and proactively resolve operational issues
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 Ensure product listings are accurate, compliant, and optimized for visibility
 </li>
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 Coordinate with internal teams and external partners to support order processing and fulfillment
 </li>
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 Analyze operational data to identify trends and opportunities for improvement
 </li>
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 Contribute to process enhancements and automation initiatives
 </li>
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 Support onboarding and training for new sellers and partners
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
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 Experience in e-commerce operations, marketplace management, or related roles
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 Strong attention to detail and organizational skills
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 Familiarity with marketplace platforms (e.g., Amazon, eBay, Shopify, etc.)
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 Analytical mindset with proficiency in Excel or other data tools
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 Excellent communication and problem-solving abilities
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 Ability to thrive in a fast-paced, cross-functional environment
 </li>
 </ul>
</div>

Marketplace Operations Specialist

Jumbo Distributors

Job Description &ndash; Customer Experience &amp; Marketplace SpecialistPosition: Customer Experience &amp; Marketplace Specialist / ChampionDepartment: Founder&rsquo;s OfficeReports To: CEOLocation: Thane, MumbaiRole OverviewThe Customer Experience &amp; Marketplace Specialist acts as the internal voice of the customer, ensuring all customer touchpoints &mdash; including product quality, listings accuracy, delivery experience, returns, customer support, and overall marketplace hygiene &mdash; meet the highest standards across all platforms.Key Responsibilities1. Customer Reviews, Ratings &amp; Feedback Management&middot; Monitor customer reviews daily across Amazon, Flipkart, Myntra, Ajio, and Tata Cliq.&middot; Identify root causes behind negative reviews and ratings.&middot; Coordinate with Category, Brand, QC, and Operations teams to implement corrective actions.&middot; Identify repeat issues such as sizing, packaging, defects, and description mismatches.&middot; Curate positive review insights and share them with Marketing and Brand teams.&middot; Build and maintain a monthly Voice of Customer (VOC) dashboard.2. Seller Performance Metrics Across Marketplaces&middot; Track and improve seller ratings and seller scores.&middot; Ensure dispatch SLA adherence and reduction in cancellation rates.&middot; Monitor return and RTO rates.&middot; Track Order Defect Rate (ODR) and packaging defect scores.&middot; Ensure timely buyer-seller messaging response.&middot; Monitor product compliance flags across platforms.&middot; Share weekly actionable insights with Operations, Sales, Catalog, Customer Service, and 3PL teams.3. Customer Grievance Management&middot; Track customer tickets and escalations across all marketplaces.&middot; Coordinate with internal teams (Operations, QC, Brand, Catalog) for timely resolution.&middot; Ensure SLA-based ticket closures.&middot; Escalate recurring product or process issues to the Founder&rsquo;s Office.&middot; Build and track Corrective and Preventive Action (CAPA) plans with relevant teams.&middot; Prepare monthly grievance analysis reports and CX improvement plans.4. Marketplace Growth Insights &amp; Communications&middot; Monitor marketplace updates, policy changes, and growth opportunities.&middot; Identify eligibility for new marketplace programs (Amazon Prime, Premium, Try-Before-Buy, Myntra FBP, Ajio tools).&middot; Track changes in return policies, fees, logistics rules, and seller tools.&middot; Prepare and circulate a weekly Marketplace Alerts Report to Founder&rsquo;s Office, Sales, Operations, and Finance teams.&middot; Ensure no business opportunity is missed due to lack of marketplace awareness.5. Central Email &amp; Communication Management&middot; Monitor central customer and marketplace inboxes (care@, listings@, support@).&middot; Classify and route emails to relevant departments (Sales, Operations, Finance, Tech, HR).&middot; Track SLA-based closures and maintain an escalation matrix.&middot; Prepare daily reports of open versus closed communications.&middot; Design and implement auto-routing and automation rules in Phase 2.Skills &amp; CapabilitiesTechnical &amp; Functional Skills&middot; Strong understanding of Amazon, Flipkart, Myntra, and Ajio performance metrics.&middot; Familiarity with marketplace dashboards and seller performance tools.&middot; Basic to intermediate analytics skills (Excel, Google Sheets, data visualization).&middot; Understanding of e-commerce operations.&middot; Experience with VOC, NPS, or CSAT systems.&middot; Ability to translate customer feedback into actionable insights.Soft Skills&middot; Customer-first mindset.&middot; Strong communication and follow-up discipline.&middot; Problem-solving mindset.&middot; Cross-functional coordination skills.&middot; High ownership and accountability.&middot; Ability to work under pressure during high-volume or festive periods.Experience2&ndash;3 years of relevant experience in Customer Experience, Marketplace Operations, or E-commerce roles.Job Type: Full-timePay: ₹25,000.00 - ₹60,000.00 per monthApplication Question(s):<ul><li>How many years of relevant experience do you have in Customer Experience / Marketplace Operations / E-commerce?</li><li>Which marketplaces have you worked on directly?</li><li>Have you handled customer reviews and ratings analysis on marketplaces?</li><li>How comfortable are you working during high-volume / festive periods?</li><li>Are you comfortable working from Thane, Mumbai?</li><li>What is your current notice period?</li><li>Why are you interested in a Customer Experience &amp; Marketplace-focused role?</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Work Location: In person

Customer Experience & Marketplace Manager

Cloud Rexpo Pvt. Ltd.

Location: Rehmanabad, RawalpindiShift: NIght Shift, On-SIte (9:00 PM to 6:00 AM)We are seeking an experienced E-Commerce Wholesale Specialist with in-depth knowledge of wholesale operations to strengthen and expand our e-commerce capabilities. While the current team focuses primarily on private label, this role is critical in developing, managing, and scaling wholesale marketplace operations. The selected candidate will take over existing wholesale responsibilities, enabling team restructuring and leadership progressionKey Responsibilities:<ul><li>Manage end-to-end wholesale operations across e-commerce marketplaces (Amazon Wholesale, Distributor Accounts, Brand Direct, etc.).</li><li>Source and onboard authorized distributors, brands, and suppliers.</li><li>Analyze product profitability, pricing strategies, and buy-box performance.</li><li>Monitor inventory levels, replenishment cycles, and stock forecasting.</li><li>Ensure compliance with marketplace policies and brand authorization requirements.</li><li>Coordinate with operations, finance, and logistics teams for smooth execution.</li><li>Optimize listings, pricing, and account health related to wholesale SKUs.</li><li>Prepare performance reports and insights for management review.</li><li>Support team training and process documentation for wholesale workflows.</li></ul>Required Qualifications &amp; Skills<ul><li>Proven experience in e-commerce wholesale business models.</li><li>Strong understanding of Amazon Wholesale and other marketplace wholesale operations.</li><li>Hands-on experience with supplier negotiations and account management.</li><li>Solid knowledge of product research, profit analysis, and inventory planning.</li><li>Familiarity with tools such as Seller Central, Keepa, Helium 10, or similar.</li><li>Strong analytical, organizational, and communication skills.</li><li>Ability to work independently and manage multiple priorities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthExperience:<ul><li>Wholesale Marketing: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

E-Commerce Wholesale Specialist (On-Site)

Chawla Auto Components

Job SummaryWe are seeking a proactive, experienced, and results-driven E-Commerce Marketplace Specialist to manage and grow online sales of our almirahs and electronics products (such as PoE devices and air purifiers) across multiple ecommerce channels including Amazon, Flipkart, and other relevant platforms. The person will be responsible for setting up seller accounts, creating and optimizing product listings, managing operations, and driving sales performance across all marketplaces.Key Responsibilities1. Marketplace Account Setup &amp; Onboarding<ul><li>Create and register seller accounts on platforms such as Amazon Seller Central, Flipkart Seller Hub, and others.</li><li>Complete all required documentation like KYC, GST, bank details, and compliance forms.</li><li>Set up brand/storefront pages and enable necessary payment and logistics settings.</li></ul>2. Product Listing &amp; Catalog Management<ul><li>Upload and maintain product listings for almirahs, PoE equipment, air purifiers, and other catalog items.</li><li>Optimize titles, descriptions, keywords, bullet points, categories, and product attributes for better search visibility and sales. ecomgrowsupport.in</li><li>Upload product images, specifications, and other necessary visuals.</li></ul>3. Inventory &amp; Order Management<ul><li>Monitor inventory levels across all platforms and coordinate with warehouses/logistics vendors.</li><li>Ensure accurate and timely order processing, dispatch, returns, and refunds.</li></ul>4. Pricing, Promotions &amp; Sales Strategy<ul><li>Conduct competitor analysis and adjust pricing strategies to be market-competitive.</li><li>Plan and run promotional campaigns, deals, seasonal offers, and key sale events.</li></ul>5. Marketplace Advertising &amp; Optimization<ul><li>Plan, manage, and optimize paid advertising campaigns, including Amazon Sponsored Ads, Flipkart Ads, etc.</li><li>Track performance metrics like CTR, ROAS, conversion rates, and ACoS and implement improvements.</li></ul>6. Performance Monitoring &amp; Reporting<ul><li>Track daily, weekly, and monthly sales performance, traffic, and key marketplace KPIs.</li><li>Prepare reports and provide insights to improve visibility and profitability.</li></ul>7. Customer Service &amp; Compliance<ul><li>Manage customer inquiries, feedback, and reviews across platforms.</li><li>Ensure account health, respond to platform alerts, and maintain policy compliance.</li></ul>Required Skills &amp; Experience✔ Experience managing seller accounts on Amazon, Flipkart, or similar marketplaces. ✔ Strong knowledge of product listing, SEO, pricing strategy, and marketplace operations. ✔ Experience with inventory management, order fulfillment, and returns processing. ✔ Advertising and analytics skills (e.g., platform ads, performance tracking). ✔ Excellent communication and coordination skills with internal teams and platform supportCALL/WHATSAPP YOUR RESUME -6395911519Job Types: Full-time, PermanentPay: ₹20,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Experience:<ul><li>E-Commerce: 1 year (Preferred)</li></ul>Work Location: In person

E-Commerce Executive

SBagz LLC

Join a Fast-Growing Brand Team | Westville, NJWhy Join SBagz? We aren't just selling products; we are scaling a brand. If you live and breathe Amazon Seller Central and love the &quot;puzzle&quot; of marketplace growth, this is your chance to own the operations of a high-volume e-commerce business. We value data-driven minds who want to see their work directly impact the bottom line.The Role: As our E-Commerce Specialist, you will be the &quot;engine room&quot; of our sales channels. You&rsquo;ll move beyond simple data entry to manage the health, visibility, and inventory flow of our entire catalog.What You&rsquo;ll Do:<ul><li>Command the Marketplaces: Take full ownership of Amazon Seller Central and Walmart Seller Center. You&rsquo;ll be the first line of defense for suppressed listings and the lead on SEO optimization.</li><li>Master the Supply Chain: Use your Excel skills to ensure we never go out of stock. You'll manage the lifecycle of a product from PO placement to FBA/WFS check-in.</li><li>Analyze &amp; Pivot: You won&rsquo;t just report numbers; you&rsquo;ll tell us what they mean. Use VLOOKUPs and PivotTables to identify which SKUs are winning and where we are losing margin.</li><li>Creative Optimization: Collaborate on A+ content and imagery to turn clicks into customers.</li></ul>What You Bring to the Table:<ul><li>The Experience: 1+ years of hands-on Amazon Seller Central experience (this is a must).</li><li>The Tech Stack: You consider yourself an Excel &quot;Power User.&quot;</li><li>The Mindset: You are obsessed with detail. A broken link or an incorrect SKU bothers you.</li><li>The Proximity: You are ready to work on-site with our team in Westville, NJ.</li></ul>Bonus Points for:<ul><li>Experience with Walmart Seller Center or Shopify.</li><li>Knowledge of PPC/Advertising or basic graphic design (Canva/Photoshop).</li><li>Experience with automated repricers or inventory software.</li></ul>Growth Opportunity:<ul><li>Strong performers can grow into senior marketplace or operations roles with increased responsibility and pay.</li></ul>Job Type: Full-timePay: $22.00 per hourExpected hours: 40 per weekExperience:<ul><li>E-commerce: 1 year (Preferred)</li><li>Microsoft Excel: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Westville, NJ 08093 (Required)</li></ul>Work Location: In person

E-Commerce Marketplace Specialist (In Person)

IZOC Solutions

Walmart ExpertResponsibilities:<ul><li>Develop and manage Walmart eCommerce store operations, ensuring optimal performance and sales growth.</li><li>Implement and optimize product listings, ensuring accurate and compelling product descriptions, images, and keywords.</li><li>Conduct product research and hunting to identify high-demand, low-competition products for Walmart's marketplace.</li><li>Analyze trends and opportunities for growth within the Walmart platform.</li><li>Monitor and analyze customer behavior and preferences to improve product offerings.</li><li>Develop and execute effective marketing strategies tailored to Walmart's algorithms and customer base.</li><li>Manage promotional campaigns on Walmart's eCommerce platform.</li><li>Oversee order processing, shipment tracking, and inventory management.</li><li>Implement best practices for order fulfillment and customer satisfaction on Walmart.</li><li>Ensure compliance with Walmart's latest policies, guidelines, and best practices.</li><li>Implement measures to address potential issues related to account health on the Walmart platform.</li><li>Respond promptly to customer inquiries and manage customer reviews and feedback.</li></ul>Qualifications:<ul><li>Proven experience in Walmart eCommerce store management.</li><li>Expertise in product hunting and marketplace operations specific to Walmart.</li><li>Strong analytical skills to interpret data and trends.</li><li>Excellent communication and customer service skills.</li><li>Detail-oriented and capable of managing multiple tasks simultaneously.</li><li>Familiarity with eCommerce tools, analytics, and third-party software for Walmart.</li><li>Bachelor&rsquo;s degree in Marketing, Business, or a related field is a plus.</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthTimings : 8:00PM to 4:00AMAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Job Types: Full-time, FresherPay: From Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Walmart Expert

Ticknetwork pvt Ltd

Job Title: E-Commerce Operations &amp; Amazon Marketplace ExecutiveDepartment: E-Commerce / Digital SalesIndustry: Retail / Manufacturing / E-CommerceExperience: 2-5 YearSalary: 4 LPAKey Responsibilities:<ul><li>Manage product listings on Amazon (uploads, updates, pricing, images, content)</li><li>Handle order processing, invoicing, and returns</li><li>Monitor inventory levels and coordinate stock replenishment</li><li>Track sales performance and prepare basic MIS reports</li><li>Manage customer queries and reviews on Amazon</li><li>Coordinate with logistics and warehouse teams for timely dispatch</li><li>Support promotional activities, deals, and offers on marketplaces</li><li>Ensure compliance with Amazon policies and guidelines</li></ul>Requirements:Graduate in any discipline1&ndash;3 years of experience in E-Commerce / Amazon operations (preferred)Basic knowledge of Amazon Seller CentralJob Types: Full-time, PermanentPay: ₹20,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

E-commerce Operations Executive

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