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assistant room service manager / supervisor

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abercrombie & fitch / hollister - assistant store manager, kuwait Jobs in Kuwait

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assistant boutique manager - kuwait

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assistant category manager

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assistant restaurant manager

assistant room service manager / supervisor Jobs in Kuwait

national customer manager

<div><div>The job holder has to develop and achieve revenue and profit contribution objectives from an assigned list of Industry sectors based in the country. The National Customer Manager must ensure that the customers receive the highest levels of service from the Network, using a consultative selling approach, following DHL Global Sales process.</div><div></div><div><b><br>
Accountabilities:</b></div><div><ul><li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.</li><li>
 Ensure that a high level of professional rapport is developed and maintained with all customers.</li><li>
 Lead and direct country resources to identify and develop logistics and time and day definite service opportunities with designated industry customers.</li><li>
 Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with the nominated customers to prevent split business and customer defection. Manage the development and delivery of services and solutions that provide consistency and re-usability to enable customers to achieve corporate objectives and gain competitive advantage through the application of Supply Chain Solutions to their business.</li><li>
 Manage the effective segmentation of each customer to fully understand the customer&rsquo;s needs and to ensure DHL is targeting the right type of business to achieve long-term profitability objectives.</li><li>
 Build and understand market share in industry segment responsible for by product.</li><li>
 Follow DHL Global Sales Processes as well as call cycle and pipeline management.</li><li>
 Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.</li><li>
 Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.</li><li>
 Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</li><li>
 Develop and keep current an appropriate account strategy for each nominated customer. The strategy should include country level business plans that are aligned to global and regional strategies to achieve overall network objectives.</li><li>
 Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.</li><li>
 Manage all customer-related information by interacting with departments that contribute to effective customer service for the customer.</li><li>
 Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers&rsquo; relationship.</li><li>
 Lead and manage the development of business acquisition projects, customer supply chains and value added services with nominated accounts ensuring targeted revenue and profitability levels in line with plans.</li></ul><p></p><p><b><br>
Skills / Qualifications:</b></p><p></p><ul><li>
 <b>Problem Solving</b></li></ul><p>
This position will be the prime customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The job holder will have to resolve those problems in the most efficient way in order to retain the customers.</p><p></p><ul><li>
 <b>Planning and Organizing</b></li></ul><p>
The job holder has to establish actionable sales plans for managing prospects and existing customers. He/she will have to plan and organize himself in the most effective way and effective pipeline, route planning and call cycle, thereby covering the assigned clientele base. The job holder will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.</p><p></p><ul><li>
 <b>Decision Making</b></li></ul><p>
The job holder will have to make decision during negotiation with customers related to volume and discount levels as well as additional services offered. The National Channel Account Manager will propose discount agreements to the National Channel Manager / National Sales Manager for approval.</p><p></p><ul><li>
 <b>J</b><b>ob Challenge</b></li></ul><p>
The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs. He/she deals with a wide range of nationalities inside and outside the company and is required to understand the cultural differences that may exist. Thus, being an advocate for the National Channel within DHL and being the advocate for DHL to the customer.</p><p></p><p><b><br>
Experience:</b></p><ul><li>
 Minimum 3 years commercial logistics or supply chain management</li><li>
 Commercially orientated</li><li>
 Proven high performance of managing multinational, complex logistics accounts in a service industry would be an advantage</li><li>
 Computer literate</li><li>
 A proven track record in over achievement of objectives</li><li>
 Strong number skills and presentation skills</li><li>
 Comprehensive knowledge of DHL network, logistics or related industry</li><li>
 Excellent planning, organizing and time management skills</li><li>
 Relationship building and proven strong negotiation skills</li><li>
 Ability to influence internally and externally</li><li>
 Excellent communication and analytical skills</li><li>
 Customer focus (Internal &amp; External)</li><li>
 Personal Motivation and drive</li><li>
 Strategic Account Management ability</li><li>
 Team player and motivator</li></ul><div></div><div><b><br>
Educational</b> <b>Qualifications:</b></div><div></div><ul><li>
 A minimum of Bachelor degree or equivalent</li></ul></div></div>

National Customer Manager

Caf Cafe

<p><b>Job Title: Store Supervisor (Arabic National)</b><br/>Location: Kuwait</p><p><b>Job Type:</b> Full-Time</p><p><b>Job Description:</b><br/>We are seeking a dynamic and experienced <b>Store Supervisor (Arabic National)</b> with a strong background in the <b>Food &amp; Beverage industry</b> to join our growing team in Kuwait. The ideal candidate will be responsible for overseeing store operations, leading the team, and ensuring excellent customer service while driving sales performance.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee day-to-day store operations in line with brand standards and guidelines</li><li>Supervise, lead, and motivate the team to ensure high performance and productivity</li><li>Ensure excellent customer service and maintain high standards of food and beverage quality</li><li>Drive sales performance and achieve store targets</li><li>Initiate and execute Local Store Marketing (LSM) activities to improve topline sales</li><li>Manage stock control and inventory efficiently</li></ul><p><b>Key Skills &amp; Competencies:</b></p><ul><li>Strong leadership and people management skills</li><li>Solid product knowledge with planning and organizational abilities</li><li>Proactive with strong follow-up skills and initiative</li><li>Excellent customer service and sales skills</li><li>Knowledge of hygiene and food safety standards</li><li>Experience with POS and ordering systems (e.g., Foodics, Odoo)</li><li>Proficient in Microsoft Office</li><li>Fluent in <b>English and Arabic</b></li><li>Energetic, adaptable, and results-driven</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Hospitality Management or equivalent</li><li>Proven experience as a Store Supervisor or Store Manager in the F&amp;B industry</li><li>Minimum of <b>5 years</b> relevant experience</li><li><b>Arab National</b></li><li>Valid Kuwait residency with <b>transferable visa</b></li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Are you Arabic National?</li></ul><p>Experience:</p><ul><li>Food and Beverages: 5 years (Preferred)</li></ul>

Store Supervisor (Arab National)

Google

<div><h3 class="jobSectionHeader"><b>Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>10 years of experience with cloud native architecture in a customer-facing or support role.</li>
<li>Leadership experience such as people management, team lead, mentorship, or coaching.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience as a pre-business manager or a people manager in a technical customer-facing role within a professional services or business engineering team.</li>
<li>Experience with software lifecycle, building tools, and architecting and developing software for distributed systems including data platforms, AI/ML, and infrastructure.</li>
<li>Experience in managing a team through business processes, operations, and career development including account mapping, quota setting, quarterly/annual performance management, and managing information.</li>
<li>Experience in engaging with, and presenting to, technical stakeholders and executive leaders including tailoring and delivering messages by audience, asking questions, and leading conversations that drive business opportunity.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><p>
The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.</p>
<p>
As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working with customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
</p><p>Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</p></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Lead a team of customer engineers and build a growth culture. Focus on talent strategy and skills development to deliver cloud transformation outcomes for customers and accelerate business goals for your territory.</li>
<li>Promote partnerships with customers across the book of business. Provide leadership related to cloud, transformation, and related industry trends.</li>
<li>Partner with Google Cloud Business leadership to define technical go-to-market strategies and execution plans for the team's business.</li>
<li>Balance technical leadership with operational excellence, lead workload and opportunity review meetings, and provide insight to achieve a technical agreement and migration strategy, working with customers, partners, and prospects.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Customer Engineering Manager, Google Cloud

<div>
 <strong>
  Minimum qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or equivalent practical experience.
  </li>
  <li>
   10 years of experience with cloud native architecture in a customer-facing or support role.
  </li>
  <li>
   Leadership experience such as people management, team lead, mentorship, or coaching.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience as a pre-business manager or a people manager in a technical customer-facing role within a professional services or business engineering team.
  </li>
  <li>
   Experience with software lifecycle, building tools, and architecting and developing software for distributed systems including data platforms, AI/ML, and infrastructure.
  </li>
  <li>
   Experience in managing a team through business processes, operations, and career development including account mapping, quota setting, quarterly/annual performance management, and managing information.
  </li>
  <li>
   Experience in engaging with, and presenting to, technical stakeholders and executive leaders including tailoring and delivering messages by audience, asking questions, and leading conversations that drive business opportunity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
 <br/>
 <br/>
 As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working with customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
 <br/>
 <br/>
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead a team of customer engineers and build a growth culture. Focus on talent strategy and skills development to deliver cloud transformation outcomes for customers and accelerate business goals for your territory.
  </li>
  <li>
   Promote partnerships with customers across the book of business. Provide leadership related to cloud, transformation, and related industry trends.
  </li>
  <li>
   Partner with Google Cloud Business leadership to define technical go-to-market strategies and execution plans for the team's business.
  </li>
  <li>
   Balance technical leadership with operational excellence, lead workload and opportunity review meetings, and provide insight to achieve a technical agreement and migration strategy, working with customers, partners, and prospects.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>


IntrepidGS

<div>
 As the
 <strong>
  Lodging Clerk/Linen Specialist,
 </strong>
 the person will actively participate in Lodging/Linen Exchange ensuring successful lodging functions inclusive of reservations, check in, check out, linen exchange, building and room preventative maintenance inspections, inventory, restocking, safety inspections, general maintenance and cleaning and all related tasks.
 <br/>
 <br/>
 <strong>
  Essential Job Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shall participate in providing linen exchange services at the Lodging Main Office for personnel checking in and out.
  </li>
  <li>
   Utilizing Government Lodging Software shall check personnel in and out of assigned rooms.
  </li>
  <li>
   Learn and successfully utilize all Government provided software.
  </li>
  <li>
   Maintain accountability and bed space assignments provided from Customer transactions, First Sergeant room rosters, and the results of room occupancy validations.
  </li>
  <li>
   Maintain bed down database with a minimum of required data inclusive of individual&rsquo;s name, rank, gender, branch of service, arrival/departure date, and building/room number assignment.
  </li>
  <li>
   Accomplish daily occupancy checks of all vacant rooms.
  </li>
  <li>
   Provide accurate rosters and other pertinent data to the Company and/or Government upon request.
  </li>
  <li>
   Maintain adequate key and door code control for all Lodging facilities with no more than one (1) discrepancy quarterly.
  </li>
  <li>
   Provide at least one (1) central lodging processing point for checking personnel in and out.
  </li>
  <li>
   Maintain 100 percent room/Customer accountability and provide 24 hours a day / 7 days a week locator service. Must maintain accurate lodging data with no more than four (4) discrepancies allowed per month.
  </li>
  <li>
   Participate in linen exchange with a workload of an average of 285 linen sets per day.
  </li>
  <li>
   Must ensure linen exchange can provide an immediate exchange of 325 individuals per hour and sustain such volume for 2 hours.
  </li>
  <li>
   Perform DVQ services inclusive of making beds, cleaning DVQ rooms as required, restocking refrigerators with water and other duties.
  </li>
  <li>
   Ensure collection of all linen in all transient tents, transient rooms, and DVQ rooms. Items collected are delivered to the linen collection point.
  </li>
  <li>
   Escort as required repair technicians to ensure proper maintenance and repairs of Government owned appliances and equipment
  </li>
  <li>
   Participate as needed in managing and delivering expendable and non-expendable supply and equipment items including breakdown and assembly of lodging furniture.
  </li>
  <li>
   Provide and manage workorders and ensure proper signage or decal on equipment requiring service.
  </li>
  <li>
   Other duties as assigned by Site Manager or Lodging Manager in support of any aspect of the mission.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or equivalent.
  </li>
  <li>
   Must maintain access to workload data and sensitive information from 386 LAN.
  </li>
  <li>
   Must be knowledgeable of CQMAPs software.
  </li>
  <li>
   Must have a minimum of two (2) years of experience in executing DOD or comparable lodging.
  </li>
  <li>
   Experience in hospitality and services management industry as well as aseptic cleaning procedures.
  </li>
  <li>
   Must be capable of resolving customer complaints in a professional manner and deescalating customer conflict using active listening, empathy and problem-solving skills.
  </li>
  <li>
   Must be effective in data management inclusive but not limited to data accuracy, security, and accessibility.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possess a valid U.S. Passport (preferred).
  </li>
  <li>
   Posses a valid U.S. Driver&rsquo;s License.
  </li>
  <li>
   Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
  </li>
  <li>
   Able to obtain and maintain a valid Residency Visa for Kuwait.
  </li>
  <li>
   Must be able to work in extreme environmental conditions including dust and high temperatures.
  </li>
  <li>
   Must be able to endure long hours, exposure to weather and hazardous conditions.
  </li>
  <li>
   Must have expert knowledge and ability to perform duties through utilization of multiple software applications inclusive of but not exclusive to CQMaps, Microsoft products and other software.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SECURITY CLEARANCE:
 </strong>
 Must have and maintain a DoD Secret Clearance.
 <br/>
 <br/>
 <strong>
  Intrepid Acquisition Holdings, LLC
  <br/>
  <br/>
 </strong>
 <strong>
  www.intrepidgs.com
  <br/>
  <br/>
 </strong>
 Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
 <br/>
 <br/>
 Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
</div>


Lodging Clerk/Linen Specialist

Intrepid

<div><p>As the <b>Lodging Clerk/Linen Specialist </b><b>, </b>the person will actively participate in Lodging/Linen Exchange ensuring successful lodging functions inclusive of reservations, check in, check out, linen exchange, building and room preventative maintenance inspections, inventory, restocking, safety inspections, general maintenance and cleaning and all related tasks.
</p><p></p><p><b>ESSENTIAL JOB FUNCTIONS
</b></p><ul><li>Shall participate in providing linen exchange services at the Lodging Main Office for personnel checking in and out.
</li><li>Utilizing Government Lodging Software shall check personnel in and out of assigned rooms.
</li><li>Learn and successfully utilize all Government provided software.
 </li><li>Maintain accountability and bed space assignments provided from Customer transactions, First Sergeant room rosters, and the results of room occupancy validations.
</li><li>Maintain bed down database with a minimum of required data inclusive of individual&rsquo;s name, rank, gender, branch of service, arrival/departure date, and building/room number assignment.
</li><li>Accomplish daily occupancy checks of all vacant rooms.
</li><li>Provide accurate rosters and other pertinent data to the Company and/or Government upon request.
</li><li>Maintain adequate key and door code control for all Lodging facilities with no more than one (1) discrepancy quarterly.
</li><li>Provide at least one (1) central lodging processing point for checking personnel in and out.
</li><li>Maintain 100 percent room/Customer accountability and provide 24 hours a day / 7 days a week locator service. Must maintain accurate lodging data with no more than four (4) discrepancies allowed per month.
</li><li>Participate in linen exchange with a workload of an average of 285 linen sets per day.
</li><li>Must ensure linen exchange can provide an immediate exchange of 325 individuals per hour and sustain such volume for 2 hours.
</li><li>Perform DVQ services inclusive of making beds, cleaning DVQ rooms as required, restocking refrigerators with water and other duties.
</li><li>Ensure collection of all linen in all transient tents, transient rooms, and DVQ rooms. Items collected are delivered to the linen collection point.
</li><li>Escort as required repair technicians to ensure proper maintenance and repairs of Government owned appliances and equipment
</li><li>Participate as needed in managing and delivering expendable and non-expendable supply and equipment items including breakdown and assembly of lodging furniture.
</li><li>Provide and manage workorders and ensure proper signage or decal on equipment requiring service.
</li><li>Other duties as assigned by Site Manager or Lodging Manager in support of any aspect of the mission.
</li></ul><p></p><p><b>EDUCATION &amp; EXPERIENCE:
</b></p><ul><li>High School diploma or equivalent.
</li><li>Must maintain access to workload data and sensitive information from 386 LAN.
</li><li>Must be knowledgeable of CQMAPs software.
</li><li>Must have a minimum of two (2) years of experience in executing DOD or comparable lodging.
</li><li>Experience in hospitality and services management industry as well as aseptic cleaning procedures.
</li><li>Must be capable of resolving customer complaints in a professional manner and deescalating customer conflict using active listening, empathy and problem-solving skills.
</li><li>Must be effective in data management inclusive but not limited to data accuracy, security, and accessibility.
</li></ul><p></p><p><b>ADDITIONAL REQUIREMENTS
</b></p><ul><li>Possess a valid U.S. Passport (preferred).
</li><li>Posses a valid U.S. Driver&rsquo;s License.
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
</li><li>Able to obtain and maintain a valid Residency Visa for Kuwait.
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li><li>Must have expert knowledge and ability to perform duties through utilization of multiple software applications inclusive of but not exclusive to CQMaps, Microsoft products and other software.
</li></ul><p></p><p><b>SECURITY CLEARANCE: </b>Must have and maintain a DoD Secret Clearance.
</p><div><div><div><div><div><div><div><p><b>Intrepid Acquisition Holdings, LLC
</b></p><p><b>www.intrepidgs.com
</b></p><p></p><p>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
</p><p></p><p>Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br>
</p><p><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div></div></div></div></div></div></div></div>

Hilton

<div><p>Guest Relations Manager</p><p>
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Relations Manager

Explore 285+ National customer manager in Kuwait this March. Find roles across top companies and apply now to boost your career.

285 national customer manager jobs In Kuwait

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Customer Engineering Manager, Google Cloud

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Lodging Clerk/Linen Specialist

Guest Relations Manager