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technical support engineer

network engineer

Syscom Distributions LLC

<p><b>Job Summary:</b></p><p>We are looking for an experienced Network Engineer to join our team. The ideal candidate will have 4+ years of hands-on experience in designing, implementing, and maintaining enterprise networks. A strong background in Cisco, Aruba, and Fortinet technologies is essential.</p><p><b>Key Responsibilities:</b></p><ul><li>Design, implement, and manage complex LAN/WAN, WLAN, and VPN solutions.</li><li>Configure and maintain network hardware such as switches, routers, firewalls, and wireless controllers.</li><li>Monitor network performance, troubleshoot issues, and ensure network availability and reliability.</li><li>Implement and manage network security policies, including firewall rules, access control, and VPN configurations.</li><li>Collaborate with cross-functional teams for network planning and deployment.</li><li>Conduct regular network performance tuning and capacity planning.</li><li>Maintain up-to-date documentation of network architecture, changes, and configurations.</li><li>Ensure compliance with industry and company standards for network security and data privacy.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor's degree in Engineering (preferably in Computer Science, IT, or Electronics).</li><li>Minimum of 4 years of relevant experience in network engineering roles.</li><li>Strong knowledge of Cisco technologies (Routing, Switching, ASA/Firepower).</li><li>Proven expertise with Aruba Wireless solutions and Fortinet security appliances (especially FortiGate firewalls).</li><li>Hands-on experience in network monitoring tools and troubleshooting.</li><li>Deep understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, etc.).</li><li>Experience with enterprise-grade network design and implementation.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent verbal and written communication.</li></ul><p><b>Certifications (Mandatory):</b></p><ul><li><b>Cisco:</b> CCNP or higher</li><li><b>Aruba:</b> Aruba Certified Mobility Professional (ACMP) or equivalent</li><li><b>Fortinet:</b> Fortinet NSE 4 or above</li></ul><p>If you're a results-oriented professional with a passion for technology and a proven track record in IT networking field, we invite you to explore this exciting opportunity at Syscom.</p><p>Job Type: Full-time</p><p>Pay: RO400.000 - RO500.000 per month</p>

Network Engineer

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/27/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Computer
</div></div><div><p>Work Experience</p>
<div>5 to 7 years
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div></div><div><div><b>Responsibilities-</b><br>
</div><ul><li>
Gather, assess, and understand customer requirements, both from a business and technical perspective.<br>
</li><li>
Design effective solutions with client focused thinking and strong combination of technical and business relevance.<br>
</li><li>
Offer consultancy and design services for network solutions to both clients and internal teams, including Pre-sales, Sales, Installation, and Service.<br>
</li><li>
Conduct demonstrations and Proof-of-Concept (PoC) sessions for networking products and solutions.<br>
</li><li>
Create a trusted technical advisor relationship with customer and internal teams.<br>
</li><li>
Lead meetings and deliver presentations on network infrastructure designs to potential clients.<br>
</li><li>
Create solution architectures, detailed equipment lists (BoM), and presentations, and review/respond to TOR/REF/RFI documents.<br>
</li><li>
Collaborate with local distributors to implement solutions for clients.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p></p><div><b><br>
Qualifications-</b></div><br>
<p></p><ul><li>
Bachelor's degree in Computer Engineering, Computer Science, or related fields.<br>
</li><li>
Minimum of 5 to 7 years' experience in network (Active) and cybersecurity (Data and Network) roles such as pre-sales, post-sales, or installation engineering.<br>
</li><li>
Proficient understanding of network and cybersecurity architectures and solutions.<br>
</li><li>
Proactive in self-learning and staying updated on new trends and technologies.<br>
</li><li>
Ability to adapt and thrive in a team environment.<br>
</li><li>
Relevant certifications on <b>cybersecurity solutions</b> are preferred<br>
</li><li>
Excellent communication, interpersonal, customer service, and presentation skills.</li></ul></div><div></div>

Network & Security Pre-Sales Engineer

G-NIUS | Powered by Goodman Masson

<div>
 <p>
  We are seeking an experienced IT Support Engineer (Infrastructure &amp; Operations) to join a well-established organisation in Muscat, Oman. This is a full-time, on-site position offering the opportunity to take hands-on ownership of the entire IT production environment and ensure rock-solid, secure, and locally compliant infrastructure that supports business growth and operational continuity.
 </p>
 <p>
  As IT Support Engineer, you will be the go-to technical expert responsible for the day-to-day operation, monitoring, and evolution of all on-premise (and colocation) infrastructure, platforms, and office IT services in a fast-moving commercial environment.
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <br/>
  <li>
   Manage and support of the full IT infrastructure stack (servers, storage, networking, telephony, Wi-Fi, end-user workplaces).
  </li>
  <li>
   Deploy, maintain, and continuously improve locally hosted / colocation IT services in full compliance with government regulations and data-sovereignty requirements.
  </li>
  <li>
   Implement and enforce standards, policies, processes, and procedures for infrastructure operations and information security.
  </li>
  <li>
   Perform capacity planning and scalability improvements to support business growth.
  </li>
  <li>
   Lead change management and smooth, low-risk deployment of updates and new solutions into production.
  </li>
  <li>
   Own incident, problem, and issue management - rapid resolution and root-cause analysis for production incidents.
  </li>
  <li>
   Design, build, and operate comprehensive monitoring and alerting solutions to meet business SLAs and enable proactive issue prevention.
  </li>
  <li>
   Provide 2nd/3rd-line support for office IT (network, VPN, Wi-Fi, IP telephony, printers, workstations, Microsoft 365/Exchange).
  </li>
  <li>
   Manage relationships with local ISPs, colocation providers, and hardware/software vendors.
  </li>
  <li>
   Contribute to IT budgeting, licensing, and asset lifecycle management.
  </li>
 </ul>
 <br/>
 <p>
  Requirements:
 </p>
 <ul>
  <br/>
  <li>
   Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
  </li>
  <li>
   Minimum 4-6 years of hands-on experience in IT infrastructure and operations support.
  </li>
  <li>
   Strong working knowledge of:
   <br/>
   <p>
    Windows Server (AD, DNS, DHCP, GPO), Exchange/Exchange Online
   </p>
   <p>
    Networking (LAN/WAN, Cisco/MikroTik/Fortinet, VLANs, VPN, firewalls)
   </p>
   <p>
    Virtualization (VMware or Hyper-V) and shared/nas storage
   </p>
   <p>
    Cloud platforms (AWS, Azure, or GCP exposure is a plus but all services must remain local)
   </p>
   <p>
    Monitoring tools (Zabbix, PRTG, Nagios, SolarWinds, etc.)
   </p>
  </li>
 </ul>
 <br/>
 <ul>
  <br/>
  <li>
   Solid understanding of ITIL practices (incident, problem, change, capacity management).
  </li>
  <li>
   Experience running on-premise or colocation environments under strict regulatory and data-residency rules.
  </li>
  <li>
   Excellent analytical and troubleshooting skills with a proactive, "own-until-fixed" mindset.
  </li>
  <li>
   Good communication skills and ability to explain technical topics to non-technical stakeholders.
  </li>
  <li>
   Intermediate or higher written and spoken English (Arabic is an advantage).
  </li>
  <li>
   Relevant certifications (MCSE, CCNA, CompTIA Server+, ITIL Foundation, etc.) are highly desirable.
  </li>
 </ul>
</div>


IT Support Engineer (Infrastructure & Operations)

Gulf Rock

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  IT and Automation Engineer
 </p>
 <p>
  Mining &amp; Underground Operations
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Oman
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  We are seeking a seasoned and hands-on IT and Automation Engineer to lead and manage IT infrastructure and automation systems in rugged, underground, and mining environments. This is a field-based role requiring extensive on-site presence, technical expertise, and leadership in deploying and maintaining mission-critical systems under challenging conditions. The ideal candidate will have a strong background in industrial IT, underground cabling, and automation, with a proactive approach to problem-solving and safety.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ol>
  <li>
   <strong>
    Network Administration:
   </strong>
   Configure, troubleshoot, and maintain vendor-free network infrastructure in underground and remote mining sites. Ensure high availability and reliability of LAN/WAN systems.
  </li>
  <li>
   <strong>
    Cabling &amp; Infrastructure:
   </strong>
   Supervise and execute UTP and fiber optic cabling installations, especially in underground environments. Ensure compliance with mining safety standards and environmental conditions.
  </li>
  <li>
   <strong>
    Data Center &amp; Server Management:
   </strong>
   Operate and maintain on-site data centers and server rooms. Manage physical and virtual servers (VMs) to support mining operations.
  </li>
  <li>
   <strong>
    Security &amp; Surveillance:
   </strong>
   Administer access control systems and CCTV infrastructure tailored for underground and surface-level monitoring.
  </li>
  <li>
   <strong>
    Project &amp; Vendor Management:
   </strong>
   Lead end-to-end IT and automation projects in mining contexts. Coordinate with vendors for procurement, installation, and support, ensuring timely and cost-effective delivery.
  </li>
  <li>
   <strong>
    Field Support:
   </strong>
   Provide immediate, on-site technical support for IT and automation systems. Troubleshoot issues in real-time and ensure minimal downtime.
  </li>
  <li>
   <strong>
    Automation Projects:
   </strong>
   Design, implement, and maintain automation solutions to enhance operational efficiency in mining processes.
  </li>
  <li>
   <strong>
    Team Leadership
   </strong>
   : Mentor and lead the site IT team, fostering a culture of safety, accountability, and technical excellence.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills:
  </strong>
 </p>
 <ol>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   CCNP preferred; other certifications in industrial networking, automation, or mining technologies are advantageous.
  </li>
  <li>
   Minimum 5&ndash;6 years in IT and automation roles, with proven experience in underground and mining operations.
  </li>
  <li>
   Expertise in network administration, underground cabling standards, server/VM management, and industrial automation systems.
  </li>
  <li>
   Comfortable working in underground and remote mining environments with a strong focus on safety and operational continuity.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other Requirements:
  </strong>
 </p>
 <ol>
  <li>
   Willingness to work in physically demanding underground mining conditions.
  </li>
  <li>
   Strong project management and vendor coordination capabilities.
  </li>
  <li>
   Excellent troubleshooting and problem-solving skills in field environments.
  </li>
  <li>
   Ability to work independently and lead teams in high-pressure situations.
  </li>
  <li>
   Strong communication and interpersonal skills to collaborate across departments.
  </li>
 </ol>
</div>


IT and Automation Engineer

Klystron Global LLC

<p><b>Job Summary</b></p><p>Application Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><b>Job Responsibilities</b></p><ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul><p><b>Job Requirements</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO300.000 - RO500.000 per month</p><p>Application Question(s):</p><ul><li>Do you have Oman Driving License?</li></ul>

Application Support Engineer

Fortinet

<div><p><b>Systems Engineer
</b></p><p><b>Location &ndash; Muscat, Oman
</b></p><p>We are looking for a Systems Engineer to work closely with a sales representative in Oman. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.<br>
</p><p></p><p><b>With us you will<br>
</b></p><p></p><ul><li>Lead all technical aspects of a sales cycle with the Enterprise customers, from the initial RFIs, through to RFPs &amp; RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
</li><li>Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.
</li><li>Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
</li><li>Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet&rsquo;s ability to provide long lasting protection against the ever-evolving threats.
</li><li>Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
</li><li>Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
</li>Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).<br>
<li>
</li></ul><p></p><p><b>Apply if you<br>
</b></p><p></p><ul><li>Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
</li><li>Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
</li><li>Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
</li><li>Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
</li><li>Have a strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
</li></ul><p><b>What you can expect from us<br>
</b></p><p></p><ul><li>Excellent training and development opportunities, providing you with all the tools you need to be successful.
</li><li>An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone&rsquo;s thoughts and opinions.
</li><li>The opportunity to be part of an innovative, collaborative and winning team.
</li>A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.<br>
<li>
</li></ul><p></p><p>From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Today, we secure the largest enterprises, service providers and government organizations around the world.<br>
</p><p></p><p>Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network &ndash; today and into the future. We have proven to be a truly innovative technology driven network security company with over 619 registered Global Patents. This is over 3 times more than our closest most innovative competitor!
 </p><p>#LI - AB1</p></div><p></p>

Systems Engineer - Oman

Klystron Global

<p>Job Responsibilities</p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Hands on experience in supporting ATM or Kiosks</li><li>Hands on experience in supporting applications</li><li>Good understanding of SQL</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li><li>Good command of English.</li><li>Driving license is mandatory</li></ul><p>Job Type: Full-time</p><p>Pay: RO300.000 - RO400.000 per month</p>

Application Support Engineer ( Hardware & Software )

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