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it support engineer (infrastructure & operations)

network engineer

Syscom Distributions LLC

<p><b>Job Summary:</b></p><p>We are looking for an experienced Network Engineer to join our team. The ideal candidate will have 4+ years of hands-on experience in designing, implementing, and maintaining enterprise networks. A strong background in Cisco, Aruba, and Fortinet technologies is essential.</p><p><b>Key Responsibilities:</b></p><ul><li>Design, implement, and manage complex LAN/WAN, WLAN, and VPN solutions.</li><li>Configure and maintain network hardware such as switches, routers, firewalls, and wireless controllers.</li><li>Monitor network performance, troubleshoot issues, and ensure network availability and reliability.</li><li>Implement and manage network security policies, including firewall rules, access control, and VPN configurations.</li><li>Collaborate with cross-functional teams for network planning and deployment.</li><li>Conduct regular network performance tuning and capacity planning.</li><li>Maintain up-to-date documentation of network architecture, changes, and configurations.</li><li>Ensure compliance with industry and company standards for network security and data privacy.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor's degree in Engineering (preferably in Computer Science, IT, or Electronics).</li><li>Minimum of 4 years of relevant experience in network engineering roles.</li><li>Strong knowledge of Cisco technologies (Routing, Switching, ASA/Firepower).</li><li>Proven expertise with Aruba Wireless solutions and Fortinet security appliances (especially FortiGate firewalls).</li><li>Hands-on experience in network monitoring tools and troubleshooting.</li><li>Deep understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, etc.).</li><li>Experience with enterprise-grade network design and implementation.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent verbal and written communication.</li></ul><p><b>Certifications (Mandatory):</b></p><ul><li><b>Cisco:</b> CCNP or higher</li><li><b>Aruba:</b> Aruba Certified Mobility Professional (ACMP) or equivalent</li><li><b>Fortinet:</b> Fortinet NSE 4 or above</li></ul><p>If you're a results-oriented professional with a passion for technology and a proven track record in IT networking field, we invite you to explore this exciting opportunity at Syscom.</p><p>Job Type: Full-time</p><p>Pay: RO400.000 - RO500.000 per month</p>

Network Engineer

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/27/2025
</div></div><div><p>Job Opening Status</p>
<div>On-Hold
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Computer
</div></div><div><p>Work Experience</p>
<div>5 to 7 years
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div></div><div><div><b>Responsibilities-</b><br>
</div><ul><li>
Gather, assess, and understand customer requirements, both from a business and technical perspective.<br>
</li><li>
Design effective solutions with client focused thinking and strong combination of technical and business relevance.<br>
</li><li>
Offer consultancy and design services for network solutions to both clients and internal teams, including Pre-sales, Sales, Installation, and Service.<br>
</li><li>
Conduct demonstrations and Proof-of-Concept (PoC) sessions for networking products and solutions.<br>
</li><li>
Create a trusted technical advisor relationship with customer and internal teams.<br>
</li><li>
Lead meetings and deliver presentations on network infrastructure designs to potential clients.<br>
</li><li>
Create solution architectures, detailed equipment lists (BoM), and presentations, and review/respond to TOR/REF/RFI documents.<br>
</li><li>
Collaborate with local distributors to implement solutions for clients.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p></p><div><b><br>
Qualifications-</b></div><br>
<p></p><ul><li>
Bachelor's degree in Computer Engineering, Computer Science, or related fields.<br>
</li><li>
Minimum of 5 to 7 years' experience in network (Active) and cybersecurity (Data and Network) roles such as pre-sales, post-sales, or installation engineering.<br>
</li><li>
Proficient understanding of network and cybersecurity architectures and solutions.<br>
</li><li>
Proactive in self-learning and staying updated on new trends and technologies.<br>
</li><li>
Ability to adapt and thrive in a team environment.<br>
</li><li>
Relevant certifications on <b>cybersecurity solutions</b> are preferred<br>
</li><li>
Excellent communication, interpersonal, customer service, and presentation skills.</li></ul></div><div></div>

Network & Security Pre-Sales Engineer

G-NIUS | Powered by Goodman Masson

<div>
 <p>
  We are seeking an experienced IT Support Engineer (Infrastructure &amp; Operations) to join a well-established organisation in Muscat, Oman. This is a full-time, on-site position offering the opportunity to take hands-on ownership of the entire IT production environment and ensure rock-solid, secure, and locally compliant infrastructure that supports business growth and operational continuity.
 </p>
 <p>
  As IT Support Engineer, you will be the go-to technical expert responsible for the day-to-day operation, monitoring, and evolution of all on-premise (and colocation) infrastructure, platforms, and office IT services in a fast-moving commercial environment.
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <br/>
  <li>
   Manage and support of the full IT infrastructure stack (servers, storage, networking, telephony, Wi-Fi, end-user workplaces).
  </li>
  <li>
   Deploy, maintain, and continuously improve locally hosted / colocation IT services in full compliance with government regulations and data-sovereignty requirements.
  </li>
  <li>
   Implement and enforce standards, policies, processes, and procedures for infrastructure operations and information security.
  </li>
  <li>
   Perform capacity planning and scalability improvements to support business growth.
  </li>
  <li>
   Lead change management and smooth, low-risk deployment of updates and new solutions into production.
  </li>
  <li>
   Own incident, problem, and issue management - rapid resolution and root-cause analysis for production incidents.
  </li>
  <li>
   Design, build, and operate comprehensive monitoring and alerting solutions to meet business SLAs and enable proactive issue prevention.
  </li>
  <li>
   Provide 2nd/3rd-line support for office IT (network, VPN, Wi-Fi, IP telephony, printers, workstations, Microsoft 365/Exchange).
  </li>
  <li>
   Manage relationships with local ISPs, colocation providers, and hardware/software vendors.
  </li>
  <li>
   Contribute to IT budgeting, licensing, and asset lifecycle management.
  </li>
 </ul>
 <br/>
 <p>
  Requirements:
 </p>
 <ul>
  <br/>
  <li>
   Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
  </li>
  <li>
   Minimum 4-6 years of hands-on experience in IT infrastructure and operations support.
  </li>
  <li>
   Strong working knowledge of:
   <br/>
   <p>
    Windows Server (AD, DNS, DHCP, GPO), Exchange/Exchange Online
   </p>
   <p>
    Networking (LAN/WAN, Cisco/MikroTik/Fortinet, VLANs, VPN, firewalls)
   </p>
   <p>
    Virtualization (VMware or Hyper-V) and shared/nas storage
   </p>
   <p>
    Cloud platforms (AWS, Azure, or GCP exposure is a plus but all services must remain local)
   </p>
   <p>
    Monitoring tools (Zabbix, PRTG, Nagios, SolarWinds, etc.)
   </p>
  </li>
 </ul>
 <br/>
 <ul>
  <br/>
  <li>
   Solid understanding of ITIL practices (incident, problem, change, capacity management).
  </li>
  <li>
   Experience running on-premise or colocation environments under strict regulatory and data-residency rules.
  </li>
  <li>
   Excellent analytical and troubleshooting skills with a proactive, "own-until-fixed" mindset.
  </li>
  <li>
   Good communication skills and ability to explain technical topics to non-technical stakeholders.
  </li>
  <li>
   Intermediate or higher written and spoken English (Arabic is an advantage).
  </li>
  <li>
   Relevant certifications (MCSE, CCNA, CompTIA Server+, ITIL Foundation, etc.) are highly desirable.
  </li>
 </ul>
</div>


IT Support Engineer (Infrastructure & Operations)

Klystron Global LLC

<p><b>Job Summary</b></p><p>Application Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><b>Job Responsibilities</b></p><ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul><p><b>Job Requirements</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO300.000 - RO500.000 per month</p><p>Application Question(s):</p><ul><li>Do you have Oman Driving License?</li></ul>

Application Support Engineer

Klystron Global

<p>Job Responsibilities</p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Hands on experience in supporting ATM or Kiosks</li><li>Hands on experience in supporting applications</li><li>Good understanding of SQL</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li><li>Good command of English.</li><li>Driving license is mandatory</li></ul><p>Job Type: Full-time</p><p>Pay: RO300.000 - RO400.000 per month</p>

Application Support Engineer ( Hardware & Software )

Smiths Group

<div><b>Company Description</b><p><br>
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.</p><p>
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.</p><p>
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security &amp; defence, space &amp; aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.</p><b><br>
Job Description</b><p><br>
To provide mechanical and commercial support to the existing JC client base, targeted clients and the external sales team through consistently high level of mechanical expertise, highly responsive feedback and outstanding level of client service.</p><p><b>
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES</b> <b>INCLUDE BUT ARE NOT LIMITED TO</b>:</p><ul><li>
Design and implement cost-effcetive equipment modifications to help improve safety and reliability.</li><li>
Assist with technical reviews of specific applications to allow the optional selection of John Crane products and services.</li><li>
Engaged in day to day activities at customer site in remote locations.</li><li>
Deep knowledge of mechanical seals, systems and couplings.</li><li>
To be present at PDO Interior locations all the time on a 28 day rotation base and be ready to extend the stay at site if demanded.</li><li>
Conduct regular site visits and offer trouble shooting when needed.</li><li>
Discuss and solve complex problems with manufacturing departments, subcontractors, suppliers and customers.</li><li>
Able to perform trobleshooting duing start-up pf roating equipments.</li><li>
Maintain and increase JC market share with key end users and develop territory market.</li><li>
Assist end users during shut down. Service/support ongoing refurbishment contracts with end users.</li><li>
Establish good relationship with end users, assist customer during project commissioning.</li><li>
Ensures quality &amp; safety within functions/ tasks performed by himself/herself and staff reporting to him/her</li><li>
Responsible for exercising due diligence towards health &amp; safety of self and others within the organization</li><li>
Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
University degree in Mechanical Engineering or similar field.</li><li>
3+ years of professional experience in engineering and sales.</li><li>
Experience working in refinery rotating equipment/maintenance.</li><li>
Engineering knowledge in a proactive multinational and multicultural environment.</li><li>
A strong technical knowledge of John Crane product portfolio.</li><li>
Fluent in English and Arabic</li></ul><p><b>
KEY COMPETENCIES:</b></p><ul><li>
Ability to carry out failure analysis on seals and systems</li><li>
Capable of performing and supervise laser alignments</li><li>
Knowledge of pumps an compressors and overal rotating equipments</li><li>
Fair knowledge and use of measuring instrument</li><li>
Persistent and efficient, self-starter with good sense of initiative</li><li>
Good administration and organizational skills</li><li>
Results-oriented</li><li>
Team player; service oriented</li><li>
Accountable, Responsible</li><li>
Persuasive, with personal drive and strong Integrity</li></ul><br>
<b>
Additional Information</b><p><br>
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.</p><p>
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.</p><p>
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.</p><div></div><p>
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.</p><p>
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation &ndash; including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career&rsquo;s website (Careers - Smiths Group plc)</p></div>

Reliability Engineer

Trifork

<div>
 At Trifork, Oman, we are looking for a DevOps &amp; Support Engineer who would like to join our team!
 <br/>
 <br/>
 <strong>
  <strong>
   Your Role
   <br/>
   <br/>
  </strong>
 </strong>
 As a
 <strong>
  DevOps &amp; Support Engineer
 </strong>
 , you&rsquo;ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork&rsquo;s deployed solutions in Oman. You&rsquo;ll ensure that our systems run smoothly &mdash; deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.
 <br/>
 <br/>
 This is a hands-on role that combines technical expertise with customer focus. You&rsquo;ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.
 <br/>
 <br/>
 <strong>
  Your Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  System Maintenance &amp; Monitoring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure continuous uptime and performance of production systems.
  </li>
  <li>
   Monitor health, resource usage, and performance metrics.
  </li>
  <li>
   Respond promptly to alerts and incidents to minimize downtime.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Deployment &amp; Updates
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Plan, test, and deploy system updates, patches, and configurations.
  </li>
  <li>
   Ensure smooth, low-disruption deployments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Troubleshooting &amp; Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diagnose and resolve system, hardware, and software issues.
  </li>
  <li>
   Provide technical support to internal teams and customers, escalating when required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Security &amp; Compliance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Apply and monitor security best practices and vulnerability patches.
  </li>
  <li>
   Ensure compliance with internal and external security standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain detailed configuration, update, and incident records.
  </li>
  <li>
   Create and update operational runbooks and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Backup &amp; Recovery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform and verify regular system backups.
  </li>
  <li>
   Maintain and execute disaster recovery procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Interaction
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Engage daily with customers at their premises.
  </li>
  <li>
   Provide status updates and support SLA review meetings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Key Results You&rsquo;ll Drive
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   System uptime: Maintain 99.9%+ availability.
  </li>
  <li>
   Performance: Optimize resource utilization and responsiveness.
  </li>
  <li>
   Timely updates: Keep all systems patched and secure.
  </li>
  <li>
   Incident response: Resolve priority incidents within defined SLAs.
  </li>
  <li>
   Security: Pass all audits and maintain hardened environments.
  </li>
  <li>
   Documentation: Keep 100% of system documentation up to date.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science or equivalent.
  </li>
  <li>
   4+ years of relevant experience (10 years preferred).
  </li>
  <li>
   Strong knowledge of Linux systems and containerized environments.
  </li>
  <li>
   Experience with: ElasticSearch, Kafka, and preferably Spring Boot, Flink, MariaDB DevOps tools such as Ansible (preferred) Scripting (Python) or programming (Java, C, C++, MySQL)
  </li>
  <li>
   Beneficial: familiarity with Networking and DPDK.
  </li>
  <li>
   Strong troubleshooting and analytical skills.
  </li>
  <li>
   Excellent written, verbal, and presentation skills.
  </li>
  <li>
   Self-motivated, proactive, and able to work independently while staying team-oriented.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Why Join Trifork
   <br/>
   <br/>
  </strong>
 </strong>
 At
 <strong>
  Trifork
 </strong>
 , we believe software is about people. We&rsquo;re passionate about creating technology that makes a difference &mdash; empowering healthcare professionals, citizens, and businesses through smarter solutions.
 <br/>
 <br/>
 In Oman, you&rsquo;ll join a growing local team backed by a global network of over 1,200 experts across 15+ countries. You&rsquo;ll experience a flat, agile organization where trust, collaboration, and curiosity drive innovation.
 <br/>
 <br/>
 If this sounds like your next challenge, we&rsquo;d love to hear from you.
 <br/>
 <br/>
 Please apply below or send your CV and a short cover letter to
 <strong>
  trifork-oman@trifork.com
 </strong>
 .
</div>


DevOps & Support Engineer

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