hr ops specialist

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ground operations coordinator

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network and system administrator Jobs in Manama

network and system administrator

network operations specialist

Braxtone Group

<div>
 
 Main Purpose Of The Job
 
 
 
 The Network Officer is responsible for the strategic development, optimization, and management of the company's service provider network. This role involves identifying potential new service providers, maintaining high-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data-driven insights to improve network performance, reduce costs, and support business growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 1. Network Expansion and Optimization:
 </li>
 <li>
 Identify potential new service providers and assess their capabilities.
 </li>
 <li>
 Develop strategic partnerships with high-quality providers to enhance service coverage.
 </li>
 <li>
 Optimize the existing provider network to reduce service costs and improve efficiency.
 </li>
 <li>
 Implement tiered provider systems to prioritize high-performing service providers.
 </li>
 <li>
 2. Performance Management:
 </li>
 <li>
 Set and track KPIs for service providers, including response times, service quality, and customer satisfaction.
 </li>
 <li>
 Implement a regular feedback mechanism to improve provider performance.
 </li>
 <li>
 Create and maintain a performance dashboard for real-time tracking of network efficiency.
 </li>
 <li>
 Conduct quarterly performance reviews and recommend corrective actions for underperforming providers.
 </li>
 <li>
 Conduct mystery shopper assessments to evaluate service provider performance.
 </li>
 <li>
 3. Risk Management and Compliance:
 </li>
 <li>
 Develop and enforce compliance guidelines for all network partners.
 </li>
 <li>
 Conduct risk assessments to identify potential operational challenges and mitigate them proactively.
 </li>
 <li>
 Ensure all providers adhere to contractual obligations and service level agreements (SLAs).
 </li>
 <li>
 4. Relationship Building and Retention:
 </li>
 <li>
 Build strong, long-term relationships with key service providers.
 </li>
 <li>
 Organize regular training sessions and workshops to align providers with company goals.
 </li>
 <li>
 Implement a rewards or recognition program for top-performing partners.
 </li>
 <li>
 5. Cost Control and Efficiency:
 </li>
 <li>
 Negotiate favorable pricing and terms with service providers.
 </li>
 <li>
 Identify cost-saving opportunities without compromising service quality.
 </li>
 <li>
 Use data analytics to reduce unnecessary expenses and optimize resource allocation.
 </li>
 <li>
 6. Technology and Digital Transformation:
 </li>
 <li>
 Use CRM and data analysis tools to improve decision-making and streamline provider management.
 </li>
 <li>
 Explore automation opportunities to reduce manual effort and enhance data accuracy.
 </li>
 <li>
 7. Customer Experience Enhancement:
 </li>
 <li>
 Work closely with the customer service team to ensure seamless service delivery.
 </li>
 <li>
 Use customer feedback to refine provider selection and performance metrics.
 </li>
 <li>
 Implement quick resolution protocols for critical issues to improve customer satisfaction.
 </li>
 <li>
 8. Data-Driven Decision Making:
 </li>
 <li>
 Leverage data analytics to identify trends, predict demand, and optimize network performance.
 </li>
 <li>
 Provide strategic insights to the Operations Manager to support business growth.
 </li>
 <li>
 Prepare monthly and quarterly reports on network performance for senior management.
 </li>
 <li>
 9. Crisis Management:
 </li>
 <li>
 Develop contingency plans for service disruptions or provider failures.
 </li>
 <li>
 Ensure rapid response and recovery in case of emergencies.
 </li>
 <li>
 Regularly review and update risk management protocols.
 </li>
 <li>
 10. Market Intelligence:
 </li>
 <li>
 Monitor industry trends and competitor strategies to stay ahead in the market.
 </li>
 <li>
 Identify new technologies and processes that can enhance service quality and efficiency.
 
 
 </li>
 </ul>
 
 Essential Qualification Required (education/ Experience/ Skills)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, operations management, or related field.
 </li>
 <li>
 Proven experience in network management, vendor relations, or operations.
 </li>
 <li>
 Strong negotiation, communication, and analytical skills.
 </li>
 <li>
 Knowledge of CRM systems and data analysis tools preferred.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 
 
 </li>
 </ul>
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing: 8:00 AM &ndash;4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 </ul>
</div>

Network Officer (Bahrain Based)

Main Purpose of the Job:Service provider supervisor is responsible for the strategic development, optimization, and management of the company's service provider network (roadside assistance, garages, rental cars, agencies, tow trucks, others…) . This role involves identifying potential new service providers, maintaining high-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data-driven insights to improve network performance, reduce costs, and support business growth.&nbsp;Key Responsibilities: 1. Network Expansion and Optimization:<ul><li>Identify potential new service providers and assess their capabilities.</li><li>Develop strategic partnerships with high-quality providers to enhance service coverage.</li><li>Optimize the existing service provider network to reduce service costs and improve efficiency.</li><li>Implement tiered provider systems to prioritize high-performing service providers.</li></ul>2. Performance Management:<ul><li>Set and track KPIs for service providers, including response times, service quality, and customer satisfaction.</li><li>Implement a regular feedback mechanism to improve provider performance.</li><li>Create and maintain a performance dashboard for real-time tracking of network efficiency.</li><li>Conduct quarterly performance reviews and recommend corrective actions for underperforming providers.</li><li>Conduct mystery shopper assessments to evaluate service provider performance.</li></ul>3. Risk Management and Compliance:<ul><li>Develop and enforce compliance guidelines for all network partners.</li><li>Conduct risk assessments to identify potential operational challenges and mitigate them proactively.</li><li>Ensure all providers adhere to contractual obligations and service level agreements (SLAs).</li></ul>4. Relationship Building and Retention:<ul><li>Build strong, long-term relationships with key service providers.</li><li>Organize regular training sessions and workshops to align providers with company goals.</li><li>Implement a rewards or recognition program for top-performing partners.</li></ul>5. Cost Control and Efficiency:<ul><li>Negotiate favorable pricing and terms with service providers.</li><li>Identify cost-saving opportunities without compromising service quality.</li><li>Use data analytics to reduce unnecessary expenses and optimize resource allocation.</li></ul>6. Technology and Digital Transformation:<ul><li>Use CRM and data analysis tools to improve decision-making and streamline provider management.</li><li>Explore automation opportunities to reduce manual effort and enhance data accuracy.</li></ul>7. Customer Experience Enhancement:<ul><li>Work closely with the customer service team to ensure seamless service delivery.</li><li>Use customer feedback to refine provider selection and performance metrics.</li><li>Implement quick resolution protocols for critical issues to improve customer satisfaction.</li></ul>8. Data-Driven Decision Making:<ul><li>Leverage data analytics to identify trends, predict demand, and optimize network performance.</li><li>Provide strategic insights to the Operations Manager to support business growth.</li><li>Prepare monthly and quarterly reports on network performance for senior management.</li></ul>9. Crisis Management:<ul><li>Develop contingency plans for service disruptions or provider failures.</li><li>Ensure rapid response and recovery in case of emergencies.</li><li>Regularly review and update risk management protocols.</li></ul>10. Market Intelligence:<ul><li>Monitor industry trends and competitor strategies to stay ahead in the market.</li><li>Identify new technologies and processes that can enhance service quality and efficiency.</li></ul>&nbsp;ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)<ul><li>Bachelor’s degree in business administration, operations management, or related field.</li><li>Proven experience in service providers management, motor car agencies, vendor relations, and fleet management.</li><li>Strong negotiation, communication, and analytical skills.</li><li>Knowledge of CRM systems and data analysis tools preferred.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving skills and attention to detail.</li></ul>&nbsp;&nbsp;&nbsp;Typical Working Conditions• Normal Working Hours 40 hours a week• Working Timing: 8:00 AM –4:00 PM• Work may require occasional weekend and/or evening work

Service provider supervisor (Bahrain Based)

Computer World S.P.C.

Experience:- Minimum 3 years as a Network Administrator on Cisco platforms.- Hands-on experience with Firewalls, ACLs, Wi-Fi, and VoIP.Certifications:CCNP or equivalent network/security certifications preferred.Responsibilities:Manage and maintain network infrastructure (Cisco, Palo Alto Firewall, packet shaper).Implement and monitor network security measures.Troubleshoot network, Wi-Fi, and VoIP issues.Support scalability, performance optimization, and new projects.Maintain network documentation and KPI reports.Collaborate with vendors for network and telephony solutions.Job Types: Full-time, Contract Contract length: 12 monthsPay: From BD400.000 per month

Network Engineers

Zain

<div>Job Purpose 
Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.
Main Responsibilities and Duties<ul><li> 
Alarm monitoring and incident handling and ensuring adequate incident reporting.</li><li>
Customer complaint handling (reassigning/first-line troubleshooting/resolution).</li><li>
Verification and reporting of Statistics of business and technical reports.</li><li>
Perform test procedures and analyse test results to isolate and determine the type of service problem.</li><li>
Assist skilled teams in restoration of service wherever possible.</li><li>
Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.</li><li>
Preventive maintenance control. (ensure the frequent check and backup process)</li><li>
Develop new processes to fill any gap, interdepartmental coordination.</li><li>
Conduct awareness workshop for change processes and compliance.</li><li>
Change management control (ensure the integrity &amp; proper closing of the change activity)</li><li>
Maintaining history log for all events</li><li>
Perform all other related duties as assigned
</li></ul>Skills and Knowledge<ul><li> 
Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.</li><li>
Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.</li><li>
Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.</li><li>
Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.</li><li>
Strong communication skills</li><li>
Ability to acquire new knowledge and develop to keep updated with new technologies and systems.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in electrical engineering, computer or telecom</li><li>
0-2 years' experience is a plus</li></ul></div>

Generation Z - Service Operation Center (SOC) Trainee

Zain Bahrain

<div>
 
 Job Purpose
 
 
 
 Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.
 
 
 Main Responsibilities and Duties
 
 
 <ul>
 <li>
 Alarm monitoring and incident handling and ensuring adequate incident reporting.
 </li>
 <li>
 Customer complaint handling (reassigning/first-line troubleshooting/resolution).
 </li>
 <li>
 Verification and reporting of Statistics of business and technical reports.
 </li>
 <li>
 Perform test procedures and analyse test results to isolate and determine the type of service problem.
 </li>
 <li>
 Assist skilled teams in restoration of service wherever possible.
 </li>
 <li>
 Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.
 </li>
 <li>
 Preventive maintenance control. (ensure the frequent check and backup process)
 </li>
 <li>
 Develop new processes to fill any gap, interdepartmental coordination.
 </li>
 <li>
 Conduct awareness workshop for change processes and compliance.
 </li>
 <li>
 Change management control (ensure the integrity &amp; proper closing of the change activity)
 </li>
 <li>
 Maintaining history log for all events
 </li>
 <li>
 Perform all other related duties as assigned
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
 </li>
 <li>
 Identify customer&rsquo;s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.
 </li>
 <li>
 Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.
 </li>
 <li>
 Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to acquire new knowledge and develop to keep updated with new technologies and systems.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical engineering, computer or telecom
 </li>
 <li>
 0-2 years' experience is a plus
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN2084 - Generation Z - Service Operation Center (SOC) Trainee

Jaberi Wooden Factories W.L.L

We are seeking a knowledgeable and motivated IT Specialist to manage and support our company&rsquo;s technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.Key Responsibilities:<ul><li>Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)</li><li>Monitor system performance and troubleshoot issues</li><li>Provide technical support to staff onsite and remotely</li><li>Maintain network security and data protection protocols</li><li>Perform regular backups and disaster recovery procedures</li><li>Manage user accounts, permissions, and access controls</li><li>Support implementation of new applications and upgrades</li><li>Maintain IT documentation and asset inventory</li><li>Coordinate with vendors for equipment or service support</li></ul>Required Skills and Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>Proven experience as an IT Specialist, IT Support Technician, or similar role</li><li>Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals</li><li>Experience with hardware troubleshooting and repair</li><li>Familiarity with cybersecurity principles and best practices</li><li>Excellent problem-solving, communication, and organizational skills</li><li>Ability to work independently and in a team environment</li><li>Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus</li></ul>Job Types: Full-time, Contract

IT SPECIALST

Liberal Construction, LLC

<div>About Liberal Construction

Liberal Construction was established in 2010 in support of the U.S. Military&rsquo;s mission in the Middle East. Today, Liberal is a global organization headquartered in the U.S. providing design/build (D/B) and design/bid/build (D/B/B) services for Federal and private sector customers. Liberal is an SBA-registered small business. Based in Virginia, Liberal Construction maintains offices in UAE and Bahrain. 
We have a culture of innovation where our employees can make a difference and we are looking for like-minded, dynamic individuals to come and join our rapidly expanding team. Our employees are our most valuable resources, and we strive to ensure everyone is treated as such. 
We are seeking a proactive and technically skilled IT Specialist who will be responsible for designing hardware configurations, installing software, managing network systems, and training staff on correct operating procedures. The ideal candidate will oversee network operations, server management, software development, troubleshooting technical issues, and contribute to business continuity and cybersecurity initiatives. 
Essential Duties and Responsibilities

Software Implementation &amp; Modernization
<ul>
<li>Identify and evaluate software solutions to improve workflows and efficiency</li>
<li>Plan and execute software implementation projects from start to finish</li>
<li>Configure systems based on business needs (users, roles, permissions, workflows, templates, integrations)</li>
<li>Migrate data from old tools (Excel, legacy systems, etc.) to new software</li>
<li>Test new systems, fix issues, and optimize settings after go-live</li>
<li>Create simple user guides, checklists, and documentation</li>
</ul>
User Training &amp; Adoption
<ul>
<li>Train staff on how to use new software tools effectively</li>
<li>Provide one-on-one and group training sessions</li>
<li>Act as the &ldquo;go-to person&rdquo; for questions about the new tools</li>
<li>Gather feedback from users and recommend improvements</li>
</ul>
General IT Support
<ul>
<li>Set up and maintain computers, laptops, printers, and other hardware</li>
<li>Manage user accounts and access (email, software logins, etc.)</li>
<li>Monitor and troubleshoot network and connectivity issues</li>
<li>Coordinate with external IT vendors or service providers when needed</li>
</ul>
Security, Backups, &amp; Continuity
<ul>
<li>Apply basic cybersecurity practices (antivirus, updates, access control, secure passwords)</li>
<li>Help set up and monitor data backup solutions</li>
<li>Support business continuity planning related to IT and critical systems</li></ul> 


Knowledge, Experience, and Special Skills Required
<ul>
<li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field; a Master&rsquo;s degree is highly desirable</li>
<li>3-4 years of relevant IT experience</li>
<li>Certifications in Microsoft 365 and/or IT management (such as Microsoft Certified: Enterprise Administrator Expert, ITIL) are highly desirable</li>
<li>Ability to train end users, provide clear technical guidance, and create documentation or user guides 
</li>
<li>Excellent organizational, communication, problem solving, and time-management skills</li></ul></div>

IT Specialist

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