identity security engineer (okta & identity governance) - bangkok based, relocation provided

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identity security engineer (okta & identity governance) - bangkok based, relocation provided Jobs in Giza Egypt

it operation engineer (vois) Jobs in Giza Egypt

it operation engineer (vois)

network security engineer

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
To apply and configure approved network security policies, configuration, and updates, according to CIBs&rsquo; standard operating procedures, information security standards, and compliance requirements.</p>
<p>End Users Daily Operation<br>
1. Configure the network security policies, configuration, and updates assigned on the network security team, in order to ensure seamless business operations according to bank&rsquo;s standard operating procedures.<br>
2. Resolve network security incidents, and be on top of technical investigations, in order to ensure bank&rsquo;s network, services and connected devices operational stability, and functionality in adherence with the approved security standards.<br>
3. Implement, Operate, and maintain CIB end to end network security controls covering perimeter, Branches, DMZ, Access layer, 3rd Party and Data Centre firewalls, in order to make sure that a unified and complaint policy applied across the organization.<br>
4. Ensure the availability and efficient operations of banks&rsquo; end to end network security solutions such as firewalls, VPNs, Intrusion Detection Systems (IDS), in order to provide the required levels of assurance regarding the effectiveness of banks&rsquo; security measures and approved controls.<br>
5. Assist with implementation of CIB&rsquo;s strategy, roadmap and delivery plans for Network Security in coordination with the Architecture and information security teams.<br>
6. Monitor, report and provide network security manager by network security trends and suggest changes to policy, procedures, and tools in order to enhance the network security posture.<br>
7. Provide technical network security expertise to CIBs&rsquo; projects, in order to provide the required levels of assurance regarding the readiness of banks&rsquo; security controls.<br>
8. Review and critique network security solutions, in full alignment with network security manager, in order to be able evaluating the alignment with operational and mission requirements over a range of metrics including scalability, maintainability, security, reliability, flexibility, availability, and manageability<br>
9. Manage VPN/remote access connectivity and maintain the availability of the service to avail remote connectivity service to end-users as per the need.<br>
10. Identify, diagnose, and resolve Network Security problems in LAN/WAN/Data Center promptly and efficiently, to ensure that the connection is well functioning at all times.<br>
11. Resolve escalated Service Desk network security issues to guarantee that business services are always reachable.<br>
12. Apply regular health-check on the security appliances in scope to optimize performance and proactively detect possible failures/problems.<br>
13. Deploy network security baseline, audit and PCI related requirements on all network components while abiding by the Change Management Process.<br>
14. Monitor performance of security applications in scope and ensure a healthy and risk-free secure network connectivity through the entire organization.<br>
Policies, Processes and Procedures<br>
15. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner<br>
Day-to-day management<br>
16. Follow the day-to-day operations related to own jobs in the department to ensure continuity of work.<br>
Compliance<br>
17. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<br>
</p>
</div><div></div><div>Qualifications<div></div><p><br>
Qualifications &amp; Experience<br>
 Bachelor&rsquo;s Degree of Communications / Computer Engineering<br>
 Minimum 2 - 4 Years of experience in Data Networking<br>
 Good Knowledge in Networking, preferably CISCO products and technologies;<br>
o Routing &amp; Switching (Routing protocols such as EIGRP, OSPF, BGP, and Instant Switches)<br>
o Data Center Security Products (Next Generation Firewalls, IPS)<br>
o Network Security techniques (Encryption, ISE, NAC, dot1x, device hardening)<br>
 Recommended certifications:<br>
o CISCO Security certificates - (CCNA, CCNP, CCSP, &hellip; etc.)<br>
Skills<br>
 Good command of English and Arabic languages<br>
 Good Communication and Presentation skills<br>
 Good Analytical Thinking and Problem Solving skills</p><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

NETWORK SECURITY ENGINEER

<div></div><div><div>Description<div></div><p><br>
Core Network Management<br>
1.Maintain and operate the Server Farm Network to ensure stable operation of the entire Data Center services.<br>
2.Manage and maintain the core routing protocols and switching infrastructure to ensure proper integration of all the network elements, in addition to maintaining a fast and reliable network traffic flow for all applications/services.<br>
3.Ensure all Servers&rsquo; Farm Network components are maintained at the appropriate patch and software levels as per vendor support matrix and recommendations to minimize operational risks, and implement if necessary according to the Change Management Cycle.<br>
4.Deploy the network Data Center configuration for new business services as per the approved design documents to guarantee compliance with the IT architecture strategy.<br>
5.Manage and fix any network routing or switching issues concerning third party services and top priority bank applications/services during disaster recovery scenarios, to ensure successful services migration and smooth business continuity in the disaster recover site.<br>
6.Maintain consistency of configuration between all L2 &ndash; L7 Network devices to guarantee consistent operation of redundant devices, in addition to Maintaining/fixing any network routing or switching issues and proactively add any enhancement configuration to maintain high level of network quality and performance.<br>
7.Troubleshoot reported applications network problems, and work closely with different IT departments to find either a quick resolution or workaround to restore any failed service.<br>
8.Manage and test the Disaster Recovery Server Farm network components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.<br>
9.Monitor Data Center Network performance to ensure that the Server Farm network availability/stability is highly optimized.<br>
10.Resolve escalated Service Desk network problems to ensure that business services are always reachable.<br>
11.Apply regular health-check on the network components in order to optimize performance and to proactively detect possible failures/problems.<br>
12.Deploy network security baseline, audit requirements and PCI related requirements on all Data Center network components while abiding to the Change Management Process.<br>
13.Execute End of life network devices replacement in Data Center and Head Offices &amp; any changes required on Data Center network devices either replacement, upgrade or configuration and ensure service is restored.<br>
</p>
</div><div></div><div>Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p>
<ul>
<li>Bachelor Degree in Communications / Computer Engineering</li>
<li>For Engineer: Minimum 0-2 Years of experience in Data Networking, Senior Engineer</li>
<li>For Senior Engineer: Minimum 3-5 Years of experience in Data Networking</li>
<li>CCNA is a minimum requirement</li>
<li>Good Knowledge in Networking, preferably CISCO products and technologies;
<ul><li>Routing &amp; Switching (Routing protocols such as EIGRP, OSPF, BGP)</li>
<li>Data Center Networking (ACI, OTV,)</li>
<li>NETWORK PROGRAMABILITY
</li><li>Network Security techniques (Encryption, dot1x)</li>
</ul></li><li>CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI</li></ul><br>
<p></p>
<p><b>
Skills</b></p>
<ul>
<li>Good command of English and Arabic languages</li>
<li>Good Communication and Presentation skills</li>
<li>Incident handling
</li><li>Monitoring infrastructure</li>
<li>Reporting
</li><li>Tracking Issues</li>
<li>Troubleshooting the Problems</li>
<li>Good Analytical Thinking and Problem Solving</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CORE NETWORK SENIOR ENGINEER

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:<br>
To deploy, operate, ensure and maintain the appropriate application and software security solutions, controls and tools within the overall bank&rsquo;s approved security architecture framework and according to bank&rsquo;s information security policies, procedures and guidelines.</p>
<p>Description<br>
1.Monitor, Define, Implement and operate the enterprise applications security platforms, Public Key Infrastructure (PKI), and assist in fixing the vulnerabilities / gaps identified from security scanning tools and services in order to provide the required assurance that corporate applications and published services are up and running in a secured way according to bank&rsquo;s information security policies.<br>
2.Run static code scanning tools and perform manual code inspection in alignment with IT Development team, while providing Information Security Compliance team with a clean report to provide assurance that secure code practices are being followed.<br>
3.Provide the required level of support for all managed systems and applications from application security perspective, acting as a focal point between Information Security Compliance team and the remaining IT stakeholders for any required security assessments. in order to maintain business operations and security controls according to approved service level agreement and information security standards.<br>
4.Participate in dynamic code scanning, application security design reviews and penetration testing of internal web applications and external partner applications to mitigate the identified vulnerabilities and security defects.<br>
5.Supports the implementation and enforcement of technical security measures on the application level according to policies, standards, and patterns of Information Security, in order to be fully aligned with corporate approved Secure Software Development Lifecycle.<br>
6.Participate in security architecture reviews for different applications as part of the BRD, Projects and SDLC process lifecycle to ensure effective security controls over enterprise applications as well as mitigation of reported vulnerabilities as security defects.<br>
7.Serves as a Subject Matter Expert (SME) in web application security for enterprise projects during development phases to provide security consulting and recommendations and assist in implementing and fine-tuning the different security controls in alignment with the business applications&rsquo; functionalities such as the Web Application Firewall (WAF) and the Next Generation Firewalls&rsquo; (NGFW) policies and access lists.<br>
8.Perform security functional testing as needed and validate pen-test findings, in order to provide information security by the required levels of assurance that identified security gaps and vulnerabilities have been mitigated as planned.<br>
9.Ensure proper configuration and functionality of the managed solutions and coordinate with support vendors for resolving issues impacting solutions&rsquo; availability, in order to keep solution with full compliance of current environment architectural and incident response requirements.<br>
10.Ensure that all implemented projects meet application security best practice, and guidelines, including but not limited to integration of third party security products within the current infrastructure, in order to ensure solution proper implementation and operation.<br>
11.Produce regular monthly KPIs, application security reports and dashboards for incidents identified on managed platforms, actions taken and mitigations applied for further reporting in order to be represented to the respective stakeholders/committees as needed.<br>
12.Support and Assist security related infrastructure/information Security teams in the estimation of implementation project time and materials, testing and evaluation of new technologies and security controls, in order to effectively optimize organization resources.<br>
13.Provide project management support by facilitating demonstrations of vendor partner products, reviewing and co-authoring statements of work, evaluation support for product demos, in order to ensure effective engagement towards business objectives.<br>
14.Ensure that application security tools and technologies are deployed in the current environment in line with architectural requirements with the appropriate levels of application security controls and systems monitoring at all levels, in order to ensure effective controls according to business/compliance/regulation requirements.<br>
Policies, Processes and Procedures<br>
15.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>
Day-to-day operations<br>
16.Follow the day-to-day operations related to own jobs in the IT Security, Control &amp; Quality Assurance department to ensure continuity of work.<br>
Compliance<br>
17.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><p><br>
</p>
</div><div></div><div>Qualifications<div></div><p><br>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS<br>
 Bachelor&rsquo;s degree of Engineering, Computer Science or equivalent.<br>
 Senior Engineer: Minimum of 6 &ndash; 8 years of experience in IT Security and related disciplines.<br>
 Experience in use of various commercial and open source penetration testing tools and methodologies and performing penetration testing of web applications and operating systems.<br>
 Experience in identifying and remediating common web application vulnerabilities such as OWASP Top 10.<br>
 Familiarity with APT attack and kill chains.<br>
 Experience with enterprise security architecture and software such as Web Applications Firewalls, Next Generation Firewalls, email sandboxing, etc<br>
 Experience in configuring and implementing technical security solutions, application security platforms, sandboxing, and similar technologies.<br>
 Good written and verbal communication skills<br>
 Self-motivated, Problem Solving Skills, Detail oriented<br>
 Proven analytical and problem-solving abilities<br>
 Ability to effectively prioritize and execute tasks in a high-pressure environment<br>
 Experience working in a team-oriented, collaborative environment<br>
 Good command of English language.<br>
Recommended Certifications<br>
 Microsoft Certified Systems Administrator: Security<br>
 GIAC Information Security Fundamentals<br>
 CCNP Security</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

APPLICATION SECURITY ENGINEER

Agoda

<div>
 <strong>
  About Agoda
  <br/>
  <br/>
 </strong>
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 <br/>
 <br/>
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 <br/>
 <br/>
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 <br/>
 <br/>
 <strong>
  Role Overview:
  <br/>
  <br/>
 </strong>
 We are looking for a hands on Identity Security Engineer to design, build, and operate Okta platform. This role owns the implementation and evolution of Okta Identity Governance, lifecycle automation, and identity centric security controls across the enterprise.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Okta Identity Governance (OIG) &amp; Lifecycle: Design and deploy Okta Identity Governance modules, including Access Requests, Certifications, and Entitlement Management.
  </li>
  <li>
   Develop and maintain custom workflows and policies within Okta IGA to enforce Segregation of Duties (SOD) rules during provisioning and access requests
  </li>
  <li>
   Design access certification campaigns and remediation workflows to satisfy audit requirements.
  </li>
  <li>
   Okta Platform Engineering: Manage Okta organization architecture (Groups, Rules, Policies) using Infrastructure-as-Code (Terraform) to ensure version control and reduce drift.
  </li>
  <li>
   Build and maintain Okta Workflows for lifecycle automation, custom notifications, and advanced logic beyond native features. Implement and enforce Multi-Factor Authentication (MFA) policies, Risk-Based Authentication, and Global Session Policies.
  </li>
  <li>
   Automation &amp; Integration: Develop automation using Okta APIs, Event Hooks, and Workflows. Integrate Okta OIG with downstream applications for seamless provisioning.
  </li>
  <li>
   Partner with Detection Engineering to ingest Okta System Logs into the SIEM for threat monitoring.
  </li>
  <li>
   Governance, Risk &amp; Compliance: Partner with GRC and Audit teams to support SOX, NIST requirements.
  </li>
  <li>
   Ensure identity controls are measurable, auditable, and enforced consistently.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   6+ years of hands-on experience operating Okta in a production environment.
  </li>
  <li>
   Experience with Okta Identity Governance (OIG): Setting up Access Requests, Review Campaigns, and Entitlements.
  </li>
  <li>
   Experience with Terraform (specifically the Okta Provider) for managing configuration as code.
  </li>
  <li>
   Ability to write scripts in Python or JavaScript/TypeScript for custom API integrations.
   <br/>
   <br/>
  </li>
 </ul>
 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester  #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4
 <br/>
 <br/>
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 <br/>
 <br/>
 <strong>
  Discover More About Working At Agoda
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Agoda Careers https://careersatagoda.com
  </li>
  <li>
   Facebook https://www.facebook.com/agodacareers/
  </li>
  <li>
   LinkedIn https://www.linkedin.com/company/agoda
  </li>
  <li>
   YouTube https://www.youtube.com/agodalife
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 <br/>
 <br/>
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 <br/>
 <br/>
</div>


Identity Security Engineer (Okta & Identity Governance) - Bangkok Based, Relocation provided

dsquares

<div><p>Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers&rsquo; loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.</p><p></p><p><b>
Our People is our Brand - Developing seamless loyalty solutions is only possible when we&rsquo;ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.</b></p><p></p><p><b>
About The Role:</b></p><p>
The People Operations Specialist is responsible for supporting the team with coordination, administration, implementation and maintenance of various processes and programs.
</p><p>As the People Operations Specialist you will manage and coordinate the end-to-end process for HR Operations through the employee lifecycle, coordinating with key departments including Finance and Operations to handle new starters, leavers, and monthly changes.</p><p></p><p><b>
Key Duties &amp; Responsibilities:</b></p><ul><li>
First point of contact regarding annual leave queries Administer the starter / leaver processes including all documentation, induction processes and exit interviews</li><li>
Maintain and update electronic and hard copy personnel record systems containing all employment-related information including absence, holidays, starters and leavers, benefits
</li><li>Maintain Medical Insurance Administration including additions, deletions, and any employee-related queries
</li><li>Prepare all letters or contracts for any changes to employee terms and conditions</li></ul><ul><li>
Supports the People &amp; Culture department with all administration and/or coordination of People &amp; Culture functions, initiatives and legislative requirements</li><li>
Respond to questions, requests and concerns from talent and management regarding the company, P&amp;C programs, policies and guidelines</li><li>
Maintain confidentiality and security of records, files, and information</li><li>
Generate P&amp;C data reports as required or as requested</li><li>
Ensure accurate maintenance of all employee records and files (e.g., reference checks, Workplace Policies, applicant self-identification forms, department orientation checklist, etc.)</li><li>
Flexibility to respond to a range of different work situations</li><li>
Provides on-boarding support to P&amp;C Team &amp; hiring managers
</li><li>Maintain recognition milestones and birthday calendars
</li><li>Maintain updated organization charts
</li><li>Support on ad hoc P&amp;C projects when required</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in business administration or a related field.</li><li>
2-3 years of experience in HR Operations/HR Services.</li><li>
Strong knowledge of Egyptian labor law and social insurance.</li><li>
Strong organizational and documentation skills.</li><li>
High attention to details and ability to handle confidential information.</li><li>
Good communication and coordination skills.</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover
</li></ul><ul><li>Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.</li><li>
Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li><li>
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.</li><li>
Perks and Privileges: Celebrate your journey with us through mobile allowances, transportation support, and a host of other employee-centric perks.</li></ul></div>

People Operations Specialist

VOIS

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 <br/>
 <br/>
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 <br/>
 <br/>
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 <br/>
 <br/>
 #VOIS #BeUnrivalled #CreateTheFuture
 <br/>
 <br/>
 <strong>
  About This Role
  <br/>
  <br/>
 </strong>
 We are seeking a DevOps Engineer to provide global IT integration, support, and delivery across private cloud environments, ensuring applications from multiple clients can run reliably and securely. The role focuses on Kubernetes-led DevOps practices, overseeing application lifecycle management, CI/CD optimisation, infrastructure stability, and cross-team collaboration. The individual will help accelerate deployment of modern, secure applications used across Vodafone markets worldwide.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure the availability, reliability, and performance of applications, infrastructure, and CI/CD pipelines across multi‑environment setups
  </li>
  <li>
   Lead and execute system migrations, upgrades, and integrations, including decisions on tooling, automation frameworks, and deployment strategies
  </li>
  <li>
   Own and resolve incidents and problems, prioritising according to SLA commitments and business impact
  </li>
  <li>
   Establish and advocate for DevOps best practices, including monitoring, automation, documentation, and knowledge-sharing standards
  </li>
  <li>
   Collaborate closely with internal teams and vendors to manage escalations, provide technical fixes, and support long-term improvement initiatives
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Skilled in system integration and deployment of DevOps tooling, with experience in Kubernetes, Docker, and APIGEE implementations
  </li>
  <li>
   Capable of managing full lifecycle migrations, upgrades, and release transitions with complete ownership
  </li>
  <li>
   Experienced in service management, incident resolution, and handling multiple cases concurrently within agreed SLAs
  </li>
  <li>
   Knowledgeable in UNIX/Linux administration, IT infrastructure domains such as DNS and proxy configurations, and connectivity techniques
  </li>
  <li>
   Familiar with microservices architecture, Jira, Confluence, GitHub, and preferred tools such as SonarQube and Nexus
  </li>
  <li>
   Able to troubleshoot database and application issues across UNIX and Windows environments and maintain comprehensive documentation
  </li>
  <li>
   ITIL Foundation certification, AWS knowledge, software development understanding, and Remedy experience are advantageous
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Not a perfect fit?
  <br/>
  <br/>
 </strong>
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exposure to large-scale DevOps ecosystems supporting global applications across Vodafone markets
  </li>
  <li>
   Hands-on experience working with modern cloud-native tooling, automation platforms, and Kubernetes-based architectures
  </li>
  <li>
   Opportunities to contribute to process optimisation, tool innovation, and enhancement of application lifecycle management
  </li>
  <li>
   A collaborative environment where continuous improvement, learning, and technical excellence are encouraged
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Skills You Will Learn
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep practical experience in Kubernetes and container orchestration for enterprise-level workloads
  </li>
  <li>
   Advanced CI/CD pipeline design, automation, monitoring, and optimisation
  </li>
  <li>
   Cross-functional collaboration with global teams and vendors in a complex digital operations environment
  </li>
  <li>
   Techniques for building resilient, scalable application platforms and refining operational processes
  </li>
  <li>
   Strengthening IT service management and incident-resolution capabilities in high-demand environments
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  VOIS Equal Opportunity Employer Commitment
  <br/>
  <br/>
 </strong>
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 <br/>
 <br/>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 <br/>
 <br/>
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 <br/>
 <br/>
 With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 <br/>
 <br/>
 <strong>
  Alert
  <br/>
  <br/>
 </strong>
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 <br/>
 <br/>
 #JDEnhancedByTARA
 <br/>
 <br/>
 <strong>
  Follow us on social media and #StayConnected
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   LinkedIn: https://www.linkedin.com/company/vois/
  </li>
  <li>
   Facebook: https://www.facebook.com/voisglobal
  </li>
  <li>
   Instagram: https://www.instagram.com/voisglobal/
  </li>
  <li>
   You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
  </li>
 </ul>
</div>


DevOps Engineer (VOIS)

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 <br/>
 <br/>
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 <br/>
 <br/>
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 <br/>
 <br/>
 #VOIS #BeUnrivalled #CreateTheFuture
 <br/>
 <br/>
 <strong>
  About This Role
  <br/>
  <br/>
 </strong>
 We are seeking an IT Operations Support Engineer to provide technical support to Vodafone Germany stakeholders, focusing on first-line troubleshooting, ticket handling, and escalation management. The role involves resolving technical issues across enterprise and consumer services&mdash;particularly those related to web applications&mdash;while supporting a 24/7 shift-based operation. The ideal candidate thrives in a collaborative, global environment and excels in both German and English communication.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receive, log, prioritise, and close incidents and requests through phone, email, and ticketing systems
  </li>
  <li>
   Perform initial diagnosis, troubleshooting, and escalation to next-level support or external partners
  </li>
  <li>
   Monitor systems, incoming alerts, and ticket queues to ensure timely action within agreed SLAs and OLAs
  </li>
  <li>
   Keep users updated on ticket progress, outcomes, and expected timelines
  </li>
  <li>
   Review responses from underlying support levels and enrich knowledge base articles accordingly
  </li>
  <li>
   Liaise with cross-functional support groups to resolve complex service requests
  </li>
  <li>
   Conduct outbound communication for notifications, updates, and service events
  </li>
  <li>
   Handle and maintain systems, peripherals, and basic technical equipment repairs
  </li>
  <li>
   Participate in shift-based operations and on-call rotations supporting 24/7 service coverage
  </li>
  <li>
   Validate incident and request documentation and ensure continuous ticket progress
  </li>
  <li>
   Support problem management activities, including root cause analysis and reporting
  </li>
  <li>
   Manage changes according to defined change management procedures
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hold a bachelor&rsquo;s degree in Computer Engineering, Communication Engineering, or Computer Science (preferred but not mandatory)
  </li>
  <li>
   Bring 1&ndash;3 years of IT support experience with a solid understanding of technical support operations
  </li>
  <li>
   Fluent in both written and spoken German and English
  </li>
  <li>
   Skilled in troubleshooting and analysis across operating systems (Windows, Linux/Unix)
  </li>
  <li>
   Familiar with basic web development concepts; knowledge of HTML, JavaScript, and Linux/Unix is an advantage
  </li>
  <li>
   Possess networking knowledge and understanding of ITIL processes (a plus)
  </li>
  <li>
   Highly organised, detail-oriented, and comfortable working in a global collaborative environment
  </li>
  <li>
   Able to multitask, work under pressure, and maintain a customer-focused approach
  </li>
  <li>
   Strong communicator with confident negotiation and documentation skills in German and English
  </li>
  <li>
   Willing to work shifts and participate in on-call rotations
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Not a perfect fit?
  <br/>
  <br/>
 </strong>
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 <br/>
 <br/>
 <strong>
  What's In It For You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exposure to a multinational technology environment and cross-functional support teams
  </li>
  <li>
   Opportunity to deepen expertise in incident, problem, and change management processes
  </li>
  <li>
   Continuous learning through hands-on experience with operating systems, web technologies, and enterprise platforms
  </li>
  <li>
   Development within a 24/7 operational environment that enhances technical agility and responsiveness
  </li>
  <li>
   Growth opportunities in a global shared services organisation with diverse career paths
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Skills You Will Learn
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced troubleshooting and technical diagnostic skills
  </li>
  <li>
   Practical ITSM (Incident, Problem &amp; Change) process knowledge
  </li>
  <li>
   Enhanced communication and stakeholder management in both German and English
  </li>
  <li>
   Broader understanding of enterprise systems, monitoring tools, and ticketing platforms
  </li>
  <li>
   Cross-functional collaboration within a global technology operations environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  VOIS Equal Opportunity Employer Commitment
  <br/>
  <br/>
 </strong>
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 <br/>
 <br/>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 <br/>
 <br/>
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 <br/>
 <br/>
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 <br/>
 <br/>
 <strong>
  Alert
  <br/>
  <br/>
 </strong>
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 <br/>
 <br/>
 #JDEnhancedByTARA
 <br/>
 <br/>
 <strong>
  Follow us on social media and #StayConnected
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   LinkedIn: https://www.linkedin.com/company/vois/
  </li>
  <li>
   Facebook: https://www.facebook.com/voisglobal
  </li>
  <li>
   Instagram: https://www.instagram.com/voisglobal/
  </li>
  <li>
   Chat with our employees: https://lnkd.in/dpkrcvR2
  </li>
 </ul>
</div>


IT Operation Engineer (VOIS)

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