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service support engineer Jobs in Islamabad

service support engineer

network support engineer

Cybernet Internet Services Pvt. Ltd.

Job descriptionCompany: Cyber Internet Services (Pvt.) LimitedPosition: Network EngineerDepartment: Network Operation CenterJob Location: Islamabad (onsite)Overall Scope:We are looking for a Network Engineer who will be responsible for managing and maintaining our company's network systems. The role includes configuring and troubleshooting network devices (Cisco, Juniper), setting up and supporting routing protocols like BGP and OSPF, and ensuring smooth day-to-day network operations. You will monitor network performance, respond quickly to outages, and help improve overall stability and efficiency. The candidate should be comfortable working with both LAN and WAN environments and be proactive in solving technical issues.Key Responsibilities:&middot; Managing Network Monitoring tools and Management systems<ul><li>Hands on in Managing/Configuring Cisco, Juniper, and L2 &amp; L3 devices.</li><li>Configuring/managing Routing Protocols like BGP, OSPF and Switching i.e., Dot1q, Ether Channel, STP.</li><li>Participates in the ongoing support and maintenance of existing WAN and LAN infrastructure.</li><li>Install, configure, troubleshoot, and maintain Network Routers/Switches.</li><li>Respond promptly during outages and recommend solutions for performance issues.</li><li>Managing/Configuring Cisco, Juniper, and L2 &amp; L3 devices.</li></ul>Requirements:<ul><li>2 years of experience in relevant field.</li><li>Master&rsquo;s or bachelor&rsquo;s degree in computer science or engineering.</li><li>CCNP or equivalent (certified) is preferred.</li><li>Background in ISP will be preferred.</li><li>Strong knowledge of MPLS, BGP, OSPF, LAN, WAN.</li><li>Good communication skills.</li></ul>How to Apply:Ready to take the first step towards an exciting sales career? Send your resume to careers@cyber.net.pk with &quot; Network Engineer - ISB &quot; as the subject line.Why Cybernet?Join a team where growth and opportunity meet, fostering both personal and professional development.Industry<ul><li>Information Technology &amp; Services</li></ul>Employment TypeFull-timeJob Type: Full-timeWork Location: In person

Network Engineer

Job Portal - dinCloud Pakistan

<div>About the Role
The Network Engineer is a technical role that is responsible for the implementation, support, maintenance, and optimization of our customers network infrastructure in vendor neutral environments. The Network Engineer also provides Tier 2 escalation support for our Associate Network Engineer and Network Operations Center (NOC)team for customer network issues and outages. The Network Engineer works to resolve customer issues directly or in partnership with vendors, channels, and Field Services team. This role utilizes documented customer procedures, ITIL best practices, technical skillsets, and soft skills in order to provide an excellent customer experience through network issue resolution as well as network configuration activities. 
 
What You Will Do
<ul><li>Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions.</li><li>
Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve.</li><li>
Complete service requests, network implementations, migrations, and other change management engineering activities.</li><li>
Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance.</li><li>
Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.</li><li>
Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur.</li><li>
Documents and follows standard processes and procedures including change management processes, escalation processes, notification processes, ticket documentation, and customer issue resolution processes.</li><li>
Act as a technical mentor to NOC, Associate Network Engineers and peers.</li><li>
Provide on-call support for Tier 2 technical issues.</li></ul>
What Qualifies You<ul><li>
Highly advanced technical experience in network design, route distribution, firewall configuration, data center infrastructure of the most complex customer networks across enterprise environments.</li><li>
Highly organized with the ability to execute on multiple technical tasks simultaneously.</li><li>
5-plus years experience working in a technical environment as a Network Engineer.</li><li>
Demonstrated aptitude as a network engineer in a Managed Services or hosted environment.
</li><li>Certifications: CCNP or equivalent certifications required; multiple CCNP or equivalent experience preferred.
</li><li>Self-starter! Uses an appropriate sense of urgency and has capability of resolving complex technical problems and requests both independently and collaboratively with a team.</li><li>
Willingness and desire to continue advancing technical expertise through collaboration with fellow Engineers and Architects in pursuit of technical certifications.</li><li>
Ability to educate, train, and mentor others on Network technologies.</li><li>
Possess strong written, verbal, and presentation communication skills.
</li><li>Ability to follow, document, and author standard processes and procedures.</li><li>
Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.
</li><li>Ability to work assigned shift and on call rotation.
</li><li>Deep understanding of ITIL operational framework through attainment of ITIL v4 Foundation certification or equivalent industry experience.</li></ul></div>

Sr. Network Engineer (Tier 2)

MOBIZ

<div>About Mobiz

Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve. 
What Can You Expect?

Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You&rsquo;ll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less. 
Who Are We Looking For?

Mobiz is hiring a Network Engineer to play a pivotal role in designing, implementing, and managing network infrastructure solutions for our clients, with a primary focus on Cisco, Palo Alto, FortiGate and Azure. 


Key Responsibilities
<ul>
<li>Resolve L1/L2 network support tickets related to connectivity issues, VPN problems, firewall access requests, and Wi-Fi or routing/switching issues.</li>
<li>Provide remote troubleshooting and client support through phone, email, and remote-access tools.</li>
<li>Monitor network health, alerts, and performance using tools such as Zabbix, Meraki Dashboard, Panorama, or FortiManager.</li>
<li>Assist with basic configuration and maintenance of Cisco switches/routers, Cisco Meraki devices (MX, MS, MR),Palo Alto and Fortinet firewalls.</li>
<li>Perform routine checks on VPN tunnels, wireless networks, and firewall security policies.</li>
<li>Follow SLA timelines, properly prioritize tickets, and escalate issues to senior engineers when required.</li>
<li>Update and maintain documentation including ticket notes, network diagrams, device inventory, and SOPs.</li>
<li>Support basic Azure networking tasks under guidance, including VNet/subnet checks, NSG review, and VPN gateway troubleshooting.</li>
<li>Collaborate with internal teams to assist in change requests, maintenance work, and client projects.</li>
<li>Stay updated with networking and cloud technologies to grow into advanced roles.</li></ul> 


 Qualifications and Skills
<ul>
<li>Required Certification: CCNA and PCNSA</li>
<li>1&ndash;2 years of experience in networking, IT support, or helpdesk (MSP experience preferred).</li>
<li>Knowledge of routing &amp; switching fundamentals, VLANs, DHCP, DNS, TCP/IP.</li>
<li>Understanding of firewall concepts such as NAT, VPN, and security policies.</li>
<li>Familiarity with the Meraki Dashboard for monitoring and basic configuration.</li>
<li>Experience with ticketing systems (ServiceNow)</li>
<li>Experience with monitoring tools (PRTG, Zabbix, Meraki alerts).</li>
<li>Strong troubleshooting, communication, and multitasking abilities.</li></ul> 


What We Offer
<ul>
<li>A team of bright, hard-working, and innovative people that will contribute to your growth.</li>
<li>Competitive Salary and comprehensive benefits plan.</li>
<li>A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.</li></ul> 


Other 
This is a full-time office based job in Islamabad, Pakistan.

Office Timings: 8 PM to 5 AM 
Closing

Mobiz embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. We are an equal opportunity employer. We thank all applicants for their interest. We will contact you if you are selected to move forward in the recruiting process.</div>

A Hamson inc.

ey Responsibilities<ul><li>Monitor network performance, alerts, and alarms through NOC monitoring tools.</li><li>Perform initial troubleshooting for network incidents and escalate issues as per SOPs.</li><li>Log, track, and update incidents within the ticketing system.</li><li>Coordinate with Level 2/Level 3 teams for timely resolution of technical issues.</li><li>Ensure all outages, faults, and service degradations are documented and communicated.</li><li>Provide support for routine maintenance activities.</li><li>Handle customer queries and provide timely updates within defined SLAs.</li><li>Generate daily/weekly reports on network performance and incidents.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Telecom, or related field.</li><li>Understanding of basic networking concepts (LAN/WAN, Routing, Switching, VPN).</li><li>Familiarity with monitoring tools (e.g., SolarWinds, Zabbix, PRTG) is a plus.</li><li>Basic knowledge of troubleshooting methodologies.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication and customer-handling skills.</li><li>Ability to work in shifts (24/7 operations).</li></ul>Experience<ul><li>0&ndash;1 year of experience in NOC or IT Support (fresh graduates are encouraged to apply).</li></ul>Interested candidates can share their resume with a location &amp; subject title at hr@ahamson.comJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Level 1 NOC Engineer

ASK Development

1. A 16-year Degree in Computer Science/IT or equivalent with minimum 1-2 years&rsquo; experience in IP Networks, LAN/WAN, TCP/IP, Networks Troubleshooting, Technical support, Computers Hardware and Software2. Performing the duties in the shifts to maintain Data Nodes Network operations round the clock3. Handling of customer&rsquo;s complaints and providing technical support4. Lease line circuits monitoring, troubleshooting, fault tracing and rectification to the customers&rsquo; satisfaction5. Liaison with Bandwidth/Last Mile Provider(s) regarding leased line circuits and link problems6. Maintaining Complaints&rsquo; Log7. Other KPIs/duties assigned by the Supervisor from time to time.Qualification:&middot; 16-year Degree in Computer Science/ITExpertise:&middot; Minimum 1-2 years of relevant work experience.Job Type: Full-timePay: Rs60,000.00 per monthWork Location: In person

Health and Psychiatry/Med Spa

About the JobWe are looking for a proactive, reliable, and technically strong IT Support Engineer to provide end-to-end technical support for our teams. This role involves remote and on-site troubleshooting, user management, system maintenance, and ensuring the smooth functioning of all IT assets and communication tools.Role Description1) IT Support &amp; Systems Management<ul><li>Provide remote support through ConnectWise, LogMeIn, TeamViewer, and Microsoft Teams (screen share).</li><li>Perform Microsoft updates and system optimization.</li><li>Manage application updates (Adobe, eCW, Zoom, Chrome, etc.).</li><li>Conduct antivirus scanning, security checks, and performance optimization.</li><li>Install/uninstall applications as required.</li></ul>2) User &amp; Identity Management<ul><li>Manage Microsoft Azure / EntraID (add users, reset passwords, assign licenses).</li><li>Manage RingCentral virtual accounts.</li><li>Maintain password management systems for Admin, HR, and Management users.</li><li>Add/manage VPN users.</li></ul>3) Security &amp; Network Administration<ul><li>Monitor and manage firewall and security systems.</li><li>Resolve internet issues (Spectrum, routers, network switches).</li><li>Troubleshoot network connectivity issues for devices, phones, and communication tools.</li></ul>4) Office IT Support (On-Site)<ul><li>Physical hardware diagnostics and troubleshooting (keyboards, mice, monitors, webcams, cables, etc.).</li><li>Replace hardware components including monitors, printers, memory, and hard drives.</li><li>Reinstall Windows and configure devices for new users.</li><li>Resolve RingCentral physical phone issues.</li><li>Manage printer toner and basic office equipment upkeep.</li></ul>5) Application &amp; Platform Management<ul><li>Manage eCW users and support ticket handling.</li><li>Support Zoom/RingCentral account management.</li><li>Assist internal departments with technical needs as required.</li></ul>Qualifications<ul><li>Proficiency in Technical Support and Help Desk Support to assist users in resolving software and hardware issues.</li><li>Strong knowledge in Information Technology and Troubleshooting to diagnose and resolve technical problems efficiently.</li><li>Experience in System Administration for managing servers, networks, and ensuring system security and updates.</li><li>Strong analytical and problem-solving skills with the ability to work under pressure and meet deadlines.</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field is highly desirable.</li></ul>Interested candidates can apply directly or email their resume to hr@healthandjobs.com with the subject &ldquo;IT Support Engineer &ndash; Application&rdquo;.Pay: Rs200,000.00 - Rs280,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Management: 3 years (Required)</li></ul>Work Location: In person

Information Technology Support Engineer

Jazz

<div>
 
 
 Grade Level: L2
 
 
 
 
 Location: Islamabad
 
 
 
 
 Last date to apply: 9th December 2025
 
 
 
 
 What is Network Integration &amp; Implementation Engineer?
 
 
 
 
 Network Integration &amp; Implementation Engineer
 
 is responsible for managing and overseeing the planning, execution, and delivery of technical solutions and network-related projects which includes managed services and system integration for customer end services delivery across Jazz's enterprise solutions domain.
 
 
 In addition, they will oversee the end-to-end delivery of technical solutions, ensuring adherence to project timelines, quality standards, SLAs and client requirements.
 
 
 The role requires close coordination with internal and external stakeholders such as Network and Field Operations and Planning, Vendor, Customer technical teams to ensure timely and compliant delivery.
 
 
 This position reports directly to the
 
 Regional Manager - Service Delivery
 
 and has coordination responsibilities across multiple cross-functional delivery teams.
 
 
 
 What does Network Integration &amp; Implementation Engineer do?
 
 
 
 <ul>
 <li>
 Lead end-to-end project deployments for internet, data, voice services, covering key phases such as network design, configuration, installation, and comprehensive documentation.
 </li>
 <li>
 Design and implement WAN solutions like Enterprise WAN, Carrier-grade WAN, SD-WAN including routing, switching, and security technologies, HLDs, LLDs, RFP/RFI responses, and deployment guidelines.
 </li>
 <li>
 Manage complete service delivery cycle including but not limited to traditional WAN solutions based on MPLS L2/L3 VPN, Multi-homed Internet, SIP-based VOIP, DPLCs and L2 solutions based on xSTP, QinQ, LAG including onsite installation and configuration of Multi-vendor CPEs (routers, switches, firewalls, APs) such as Fortinet, Cisco, Juniper, Huawei etc.
 </li>
 <li>
 Provide managed services including SD-WAN, SASE, DCN, managed Wi-Fi, firewall-as-a-service, and cloud-based call-center/VOIP solutions, Voice (IP/PABX), including integration with customer's existing network.
 </li>
 <li>
 Delivery of M2M/IoT based solutions including coordination with field teams for escalations requiring physical intervention.
 </li>
 <li>
 Handle change management and support which may include remote configurations/provisioning and onsite support at customer premises including training/guidance of client technical teams.
 </li>
 <li>
 Collaborate with and engage OEMs and partners for design and delivery where required. Also participate in OEM/Distributor Post-Sales related trainings as needed.
 </li>
 <li>
 Lead routine software and hardware upgrade and troubleshooting activities during on/off-business hours.
 </li>
 <li>
 Develop and maintain detailed project plans, facilitate project meetings, stakeholder communications, progress tracking and reviews with leadership.
 </li>
 <li>
 Act as a technical liaison during onboarding and post-deployment phases.
 </li>
 <li>
 Stay up-to-date with industry trends, emerging technologies, and best practices in service delivery to drive continuous improvement within the team.
 </li>
 <li>
 Conduct In-house Testing of new products/services for viability.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Key Deliverables
 
 
 
 On-time and within-scope customer services delivery of projects which also include managed services and system integration related projects.
 
 
 Updated documentation repository including project plans, network diagrams, HLDs, LLDs, and services delivery records.
 
 
 Communication and coordination with internal and external stakeholder including onsite troubleshooting visits at customer end and online meetings ensuring alignment across network, operations, and customer technical teams.
 
 
 
 Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Network Integration &amp; Implementation Engineer?
 
 
 
 <ul>
 <li>
 
 6-8 years
 
 of experience in Services Delivery of Managed Services and System Integration (Routers, switches, firewalls, WiFi APs, etc.) for multiple customers.
 </li>
 <li>
 Strong knowledge of IP Networks, Report writing and Data Analysis.
 </li>
 <ul>
 <li>
 Must have relevant certification of CCNP, JNCIA, HCIP.
 </li>
 <li>
 Proven experience of BGP, OSPF, GRE, IPSEC, SIP, Routing, Switching, QinQ, IoT and Cloud Technologies.
 </li>
 </ul>
 <li>
 He/she must demonstrate good presentation skills and fluent in English &amp; Urdu.
 </li>
 <li>
 Analytical mindset with problem-solving abilities to identify and address issues proactively.
 </li>
 <li>
 Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
 </li>
 <li>
 Good understanding of project management methodologies such as PMI, PRINCE2, or Agile, and tools such as MS Project or Jira.
 </li>
 <li>
 Proven ability to coordinate multiple teams and manage vendor deliverables under tight timelines.
 </li>
 <li>
 Excellent communication, reporting, and presentation skills.
 </li>
 <li>
 Proficiency in MS Office Suite, especially
 
 Excel, Word, PowerPoint, and Visio
 
 .
 </li>
 <li>
 Bachelor's degree in
 
 Engineering
 
 (Telecom, Electrical, Computer)
 
 , Computer Science, or IT
 
 .
 </li>
 <li>
 Demonstrate hands-on expertise with Cisco, Fortinet, and Huawei network security solutions in an enterprise environment.
 </li>
 <li>
 Hands-on experience with Fortinet FortiGate/FortiAnalyzer/FortiManager, Cisco FTD/FMC, Huawei iMaster NCE platform.
 </li>
 <li>
 Require hands-on exposure to Fortinet, Cisco (Viptela/Meraki), and Huawei SD-WAN technologies for implementation, configuration, and optimization of enterprise WAN environments.
 
 </li>
 </ul>
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 Cisco CCNA/CCNP
 </li>
 <li>
 Huawei HCIA/HCIP
 </li>
 <li>
 Fortinet NSE4/ NSE7
 </li>
 <li>
 Juniper JNCIS/JNCIP
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Network Integration & Implementation Engineer

Explore 757+ Network support engineer in Islamabad this December. Find roles across top companies and apply now to boost your career.

757 network support engineer jobs IN Islamabad

Network Engineer

Sr. Network Engineer (Tier 2)

Network Engineer

Level 1 NOC Engineer

Network Engineer

Information Technology Support Engineer

Network Integration & Implementation Engineer