customer operations specialist/project manager Jobs in Mangaluru

customer operations specialist/project manager

people operations specialist (bengaluru) Jobs in Mangaluru

people operations specialist (bengaluru)

talent acquisition specialist Jobs in Mangaluru

talent acquisition specialist

onboarding specialist

Plum

<div>
 
 
 About Plum
 
 
 
 Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.
 
 
 
 
 
 Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
 
 
 
 
 
 Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.
 
 
 
 
 
 
 About the Role
 
 
 
 You would help employees and employers use their health insurance and health benefits in the most seamless way possible. You understand the importance of customer success and you take pride in going over and beyond to help your customers. You always put your customer first. You have a strong communication skill, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.
 
 
 
 
 
 
 Role Responsibilities
 
 
 <ul>
 <li>
 Onboard corporates, coordinate with internal stakeholders (Sales, AM, Product teams) and external insurers
 </li>
 <li>
 Onboard HR/Admins and employees on the product
 </li>
 <li>
 Follow and execute SOP for onboarding with zero deviations
 </li>
 <li>
 Develop a deep level of understanding and knowledge of the entire product , systems and processes
 </li>
 <li>
 Respond to customer queries in a timely and accurate way via phone, email or chat
 </li>
 <li>
 Support corporate escalations on onboarding
 </li>
 <li>
 Interact with internal and external teams to ensure quick resolution of customer issues on onboarding
 </li>
 <li>
 Drive 100% customer retention by delivering extraordinary service
 </li>
 </ul>
 
 
 
 
 
 Role Requirements
 
 
 <ul>
 <li>
 You should have at least
 
 1- 4 years
 
 of experience in
 
 Customer Success /Client servicing/Relationship Management
 
 </li>
 <li>
 You should possess great command of English (both oral and written)
 </li>
 <li>
 You should be comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot
 </li>
 <li>
 If you come from a startup background, it will be plus
 </li>
 <li>
 You have good amount of experience and expertise in dealing with data handling on Excel
 </li>
 </ul>
</div>

Onboarding Specialist

Tata Electronics

<div>
 
 
 About the role:
 
 
 
 We are seeking a dynamic and detail-oriented Talent Sourcer to join our growing Talent Acquisition team. The role involves identifying, engaging, and nurturing high-caliber talent for our Semiconductor Fabrication and OSAT operations, covering both technical and functional domains. You&rsquo;ll be responsible for driving proactive sourcing strategies, leveraging modern recruitment tools, and ensuring Tata Electronics continues to attract the best minds in the semiconductor ecosystem.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Partner with Talent Acquisition Leads and Hiring Managers to understand talent requirements across semiconductor fabrication, OSAT, components, and allied engineering functions.
 </li>
 <li>
 Design and execute sourcing strategies to attract niche and high-demand semiconductor talent through LinkedIn, Naukri, employee referrals, and industry networks.
 </li>
 <li>
 Build and manage strong candidate pipelines for both immediate and future roles &mdash; from process engineers to test specialists, technicians, and manufacturing experts.
 </li>
 <li>
 Conduct candidate research and mapping for critical roles in fabrication, assembly, test, packaging, and quality domains.
 </li>
 <li>
 Plan and coordinate hiring drives, campus initiatives, and job fairs aligned with business priorities.
 </li>
 <li>
 Maintain accurate candidate data, dashboards, and reports to support decision-making.
 </li>
 <li>
 Collaborate with HRBPs and TA teams to improve sourcing efficiency and candidate experience.
 </li>
 <li>
 Stay updated with market trends, competitor hiring, and evolving semiconductor talent landscapes.
 </li>
 </ul>
 
 
 
 
 
 Essential Attributes:
 
 
 <ul>
 <li>
 Proactive and strategic in sourcing niche semiconductor talent.
 </li>
 <li>
 Strong understanding of semiconductor and manufacturing domains.
 </li>
 <li>
 Skilled in using LinkedIn Recruiter, Naukri, and Boolean search.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Organized, detail-oriented, and able to handle multiple roles.
 </li>
 <li>
 Data-driven with ability to track and report key sourcing metrics.
 </li>
 <li>
 Aware of industry trends and competitor hiring activities.
 </li>
 <li>
 Collaborative team player with a continuous improvement mindset.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in onboarding or HR operations, preferably in a multi-location setup.
 </li>
 <li>
 Strong communication, coordination, and interpersonal skills.
 </li>
 <li>
 Proficient in MS Office and HRIS tools (e.g., SAP SuccessFactors, Workday, etc.).
 </li>
 <li>
 High attention to detail, with strong organizational and time-management skills.
 </li>
 <li>
 Ability to manage multiple priorities and stakeholders in a fast-paced environment.
 </li>
 </ul>
</div>

Scoutit

<div>
 Hiring
 
 Associate Analysts
 
 responsible for onboarding vendors, maintaining product information, and managing the full product life cycle.
 
 
 
 Salary
 
 : INR 7,00,000 - 9,00,000 / year
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Onboard vendors and maintain vendor information as part of online merchandising.
 </li>
 <li>
 Provide white glove service to key stakeholders and suppliers.
 </li>
 <li>
 Work with suppliers and merchants to set up new items on the platform.
 </li>
 <li>
 Maintain the integrity of the item life cycle, ensuring products are always up-to-date.
 </li>
 <li>
 Monitor the health and integrity of items to ensure data consistency.
 </li>
 <li>
 Help establish and maintain business rules and standards for items.
 </li>
 <li>
 Coordinate with internal and external teams to onboard and maintain products.
 </li>
 <li>
 Manage communication between suppliers and merchants regarding product information and item lifecycle maintenance.
 </li>
 <li>
 Execute item lifecycle processes, identifying and addressing process improvement opportunities.
 </li>
 <li>
 Partner with cross-functional teams to resolve issues related to vendor onboarding, item onboarding, and maintenance.
 </li>
 <li>
 Responsible for troubleshooting and resolving issues related to vendor and item onboarding, maintenance, and cleanup activities.
 
 
 </li>
 </ul>
 
 Eligibility
 
 
 
 <ul>
 <li>
 0-2 years of relevant experience in eCommerce operations, merchandising, or vendor management.
 
 
 </li>
 </ul>
 (*Note: This is a requirement for one of Scout's clients)
 
 
 Skills: excel,microsoft outlook,ms office
</div>

Associate Analyst

Unacademy

<div>
 
 
 Unacademy
 
 
 
 Headquartered in Bengaluru, Unacademy is Indiaʼs largest learning platform that brings expert educators together with millions of students in need of quality education. With a mission to democratize education, Unacademy has been a pioneer in the online education sector, providing high-quality content to millions of learners across the country.
 
 
 
 
 
 
 Job Title: Talent Acquisition Specialist
 
 
 
 
 Location
 
 :
 
 Bangalore
 
 
 
 
 
 
 
 Job Summary
 
 :
 
 
 The Talent Acquisition Specialist is responsible for managing the end-to-end recruitment process, including sourcing, interviewing, and onboarding top talent for various roles within the organization. You will work closely with hiring managers to understand their recruitment needs and ensure a seamless hiring process.
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 <ul>
 <li>
 Manage the full recruitment lifecycle for assigned roles, from job requisition to job offer acceptance.
 </li>
 <li>
 Collaborate with hiring managers to understand job requirements and create effective job descriptions.
 </li>
 <li>
 Source candidates through multiple channels, including job boards, social media, and professional networks.
 </li>
 <li>
 Screen resumes, conduct phone interviews, and schedule in-person interviews with hiring managers.
 </li>
 <li>
 Create complex reports that utilize VLOOKUP, HLOOKUP, and other formulas to automate data extraction and presentation.
 </li>
 <li>
 Build dashboards, pivot tables, and charts to visualize data for easier interpretation by non-technical stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business, or related field (or equivalent experience).
 </li>
 <li>
 1+ years of experience in talent acquisition or recruitment.
 </li>
 <li>
 Strong knowledge of recruiting techniques, including active sourcing and networking.
 </li>
 <li>
 Experience with applicant tracking systems (ATS) and recruitment platforms.
 </li>
 <li>
 Excellent communication, interpersonal, and organizational skills.
 </li>
 <li>
 Ability to work in a fast-paced, high-volume environment.
 </li>
 <li>
 Strong attention to detail and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Talent Acquisition Specialist

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a passionate Employee Experience Specialist to lead and shape the end-to-end employee journey, fostering a positive, engaging, and inclusive workplace culture. You will own initiatives that enhance employee engagement, wellbeing, and retention&mdash;from recruitment through onboarding, development, and beyond. This strategic, people-centric role is essential in creating a world-class employee experience that drives motivation, productivity, and loyalty.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Employee Journey Strategy &amp; Design
 
 
 <ul>
 <li>
 Map and continuously improve the entire employee lifecycle, identifying key moments that matter (Candidate, Onboarding, Development, Retention, Exit).
 </li>
 <li>
 Design and implement programs, policies, and initiatives that provide a seamless, positive experience at each stage.
 </li>
 <li>
 Partner across HR, leadership, and internal teams to align initiatives with company goals and culture.
 </li>
 </ul>
 
 
 Culture &amp; Engagement
 
 
 <ul>
 <li>
 Act as a custodian of company culture, ensuring core values are embodied across the organization.
 </li>
 <li>
 Develop and manage employee engagement strategies, including pulse surveys, annual engagement surveys, and action planning.
 </li>
 <li>
 Foster community and belonging through recognition programs, internal communications, and cultural events.
 </li>
 </ul>
 
 
 Onboarding &amp; Integration
 
 
 <ul>
 <li>
 Own and evolve onboarding programs to ensure new hires receive a warm, effective introduction that sets them up for success.
 </li>
 <li>
 Collaborate with hiring managers to create personalized onboarding experiences and mentorship/buddy systems.
 </li>
 </ul>
 
 
 Feedback &amp; Voice of the Employee
 
 
 <ul>
 <li>
 Create and manage multiple channels for employee feedback, such as surveys, focus groups, stay interviews, and exit interviews.
 </li>
 <li>
 Analyze qualitative and quantitative data to identify trends, insights, and opportunities for improvement.
 </li>
 <li>
 Present actionable recommendations to leadership for continuous enhancement of the employee experience.
 </li>
 </ul>
 
 
 Workplace Experience &amp; Wellbeing
 
 
 <ul>
 <li>
 Curate in-office or remote/hybrid workplace experiences that promote productivity, collaboration, and employee wellbeing.
 </li>
 <li>
 Champion wellness initiatives addressing mental, physical, and financial health needs.
 </li>
 </ul>
 
 
 Recognition &amp; Retention
 
 
 <ul>
 <li>
 Design meaningful, inclusive employee recognition programs aligned with company values.
 </li>
 <li>
 Analyze retention data to inform strategies that improve employee retention and reduce turnover.
 </li>
 </ul>
 
 
 Internal Communications &amp; Employer Branding
 
 
 <ul>
 <li>
 Partner with Marketing and HR to ensure clear, engaging internal communications.
 </li>
 <li>
 Support employer branding efforts to attract and retain top talent.
 </li>
 </ul>
 
 
 Change Management &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Lead change management initiatives to drive culture transformation and continuous workplace improvements.
 </li>
 <li>
 Collaborate with Learning &amp; Development to align training and development programs with evolving employee needs and company culture.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Required:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Organizational Psychology, Business Administration, or a related field.
 </li>
 <li>
 15+ years of experience in HR, employee engagement, organizational development, or related roles.
 </li>
 <li>
 Proven ability to design and implement employee experience programs such as onboarding, engagement, and recognition.
 </li>
 <li>
 Strong understanding of the employee lifecycle and experience management best practices.
 </li>
 <li>
 Proficiency with HRIS systems, engagement survey platforms and data analysis tools.
 </li>
 <li>
 Excellent interpersonal, communication, and facilitation skills.
 </li>
 <li>
 Analytical mindset with ability to interpret data and present actionable insights.
 </li>
 <li>
 Ability to influence stakeholders and collaborate across teams effectively.
 </li>
 </ul>
 
 
 Preferred:
 
 
 <ul>
 <li>
 Experience with change management, culture transformation, and DEI initiatives.
 </li>
 <li>
 Background in employer branding and internal communications.
 </li>
 <li>
 Experience in high-growth tech or creative environments.
 </li>
 <li>
 Certifications in Change Management, Project Management (PMP/Agile), or Coaching.
 </li>
 <li>
 Experience managing or mentoring junior team members.
 </li>
 </ul>
 
 
</div>

Employee Experience Manager

Bambinos.live - Future School

<div>
 
 
 About Us
 
 
 
 
 Bambinos.live
 
 is India&rsquo;s leading English learning platform, co-founded by IIM Calcutta alumni
 
 Ashish Gupta
 
 (ex-Amazon, Cult Fit, Accenture) and
 
 Gaurav Brar
 
 (former CEO, EuroKids; ex-Disney, J&amp;J).
 
 
 Backed by a ⭐
 
 4.8/5 Google rating
 
 and trusted by
 
 50K+ students globally
 
 , we offer world-class programs in:
 
 <ul>
 <li>
 
 English Communication
 
 </li>
 <li>
 
 Phonics
 
 </li>
 <li>
 
 Math
 
 </li>
 <li>
 
 Bhagavad Gita
 
 (India&rsquo;s first for children)
 </li>
 </ul>
 
 All taught by the
 
 top 1% of educators
 
 .
 
 
 
 
 
 💼
 
 Current Open Roles
 
 
 
 We&rsquo;re hiring for two
 
 remote online teaching roles
 
 :
 
 
 1.
 
 Assessment Specialist
 
 
 <ul>
 <li>
 Conduct demo sessions
 </li>
 <li>
 Evaluate and recommend the right program for students
 </li>
 </ul>
 
 2.
 
 Curriculum Specialist
 
 
 <ul>
 <li>
 Conduct regular classes
 </li>
 <li>
 Teach using Bambinos' in-house curriculum
 </li>
 </ul>
 
 
 
 
 You may choose to teach one or more of the following subjects:
 
 
 
 English Communication, Phonics, Math, Bhagavad Gita
 
 
 
 
 
 
 📌
 
 Role Description &ndash; Online Educator
 
 
 
 This is a
 
 part-time remote
 
 role. Key responsibilities include:
 
 <ul>
 <li>
 Conducting engaging and impactful online classes
 </li>
 <li>
 Preparing lesson plans and delivering customized sessions
 </li>
 <li>
 Monitoring student progress and adapting instruction accordingly
 </li>
 <li>
 Communicating with parents/guardians regarding student development
 </li>
 </ul>
 
 
 
 
 ✅
 
 Qualifications
 
 
 <ul>
 <li>
 Prior experience in teaching and lesson planning
 </li>
 <li>
 Proficiency in conducting interactive online sessions using digital tools
 </li>
 <li>
 Strong communication and presentation skills
 </li>
 <li>
 Ability to engage young learners and adapt to their learning pace
 </li>
 <li>
 Bachelor's degree in education or a related field (preferred)
 </li>
 <li>
 Experience in EdTech or online education platforms is a plus
 </li>
 </ul>
 
 
 
 
 🎯
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a fast-growing, Shark Tank-backed global EdTech company
 </li>
 <li>
 Empower the next generation through impactful teaching
 </li>
 <li>
 Clear pathways for career growth through structured training and certification
 </li>
 </ul>
 
 
 
 
 
 🚀 Apply Today. Get Hired Tomorrow!
 
 
 
 Join Bambinos.live as an educator &mdash; faster than ever!
 
 
 
 
 
 From application to onboarding, your journey starts and finishes in just 24 hours.
 
 
 
 
 
 Know someone who'd be perfect for this role? Share this with them!
 
 
 
 
 
 We look forward to welcoming passionate educators who are excited to shape the future of learning. ✨
 
 
 
 
 
 
 
 
 
 Warm regards,
 
 
 
 
 Team Bambinos.live
 
 
</div>

English Educator

Okta

<div>
 
 Get to know Okta
 
 
 
 Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
 
 
 At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences.
 
 
 Join our team! We&rsquo;re building a world where Identity belongs to you.
 
 
 Okta is seeking a highly skilled and experienced
 
 People Operations Specialist
 
 to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in
 
 ServiceNow, self-service portal design, and AI chatbot integration
 
 . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 ServiceNow Process Management &amp; Analytics
 
 
 
 <ul>
 <li>
 Design and develop self-service portal on ServiceNow, enabling intuitive access to services and information (include knowledge management)
 </li>
 <li>
 Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support.
 </li>
 <li>
 Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR
 </li>
 <li>
 Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends.
 </li>
 <li>
 Ensure ServiceNow internal process documentation is up to date and aligned with business needs.
 
 
 </li>
 </ul>
 
 Process Excellence &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality.
 </li>
 <li>
 Establish and promote standardized best practices, process governance, and cross-functional collaboration.
 </li>
 <li>
 Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance.
 
 
 </li>
 </ul>
 
 Stakeholder Collaboration &amp; Change Management
 
 
 
 <ul>
 <li>
 Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences.
 </li>
 <li>
 Drive adoption of new tools and processes through effective change management, training, and communication strategies.
 </li>
 <li>
 Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements.
 
 
 </li>
 </ul>
 
 Governance, Compliance &amp; Knowledge Management
 
 
 
 <ul>
 <li>
 Ensure all process and service documentation is maintained and aligned with compliance requirements.
 </li>
 <li>
 Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring To The Role
 
 
 
 
 Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master&rsquo;s preferred).
 
 
 
 
 Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master&rsquo;s degree]
 
 
 
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration.
 </li>
 <li>
 Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools).
 </li>
 <li>
 Familiarity with natural language processing (NLP) concepts and chatbot training methodologies.
 </li>
 <li>
 Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics.
 
 
 </li>
 </ul>
 
 Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen.
 
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Strategic and Operational Thinking
 </li>
 <li>
 Process Optimization &amp; Automation
 </li>
 <li>
 Change Leadership
 </li>
 <li>
 Data-Driven Decision Making
 </li>
 <li>
 Cross-Functional Collaboration
 
 
 </li>
 </ul>
 P23042
 
 
 
 What you can look forward to as a Full-Time Okta employee!
 
 
 
 <ul>
 <li>
 Amazing Benefits
 </li>
 <li>
 Making Social Impact
 </li>
 <li>
 Developing Talent and Fostering Connection + Community at Okta
 
 
 </li>
 </ul>
 Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
 
 
 Some roles may require travel to one of our office locations for in-person onboarding.
 
 
 Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
 
 
 If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
 
 
 Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
 
 
</div>

People Operations Specialist (Bengaluru)

Explore 119+ Onboarding specialist in Mangaluru this November. Find roles across top companies and apply now to boost your career.

119 onboarding specialist jobs IN Mangaluru

Onboarding Specialist

Onboarding Specialist

Associate Analyst

Talent Acquisition Specialist

Employee Experience Manager

English Educator

People Operations Specialist (Bengaluru)