operations manager

head of operations

production operators

sales

operations

RYBOA HAIMA

This is a full-time on-site role for a Field Operations Manager located in Oman. The Field Operations Manager will be responsible for overseeing daily field operations, coordinating with various teams, managing project timelines, ensuring compliance with safety and regulatory standards, and optimizing operational efficiency. The role requires supervising on-site activities, addressing any operational issues promptly, and implementing strategies aimed at enhancing productivity and cost-effectiveness.Qualifications<ul><li>Experience in field operations management in the Oil and Gas industry</li><li>Strong leadership and team coordination skills</li><li>Knowledge of safety and regulatory standards</li><li>Excellent problem-solving and decision-making abilities</li><li>Proficiency in project management tools and software</li><li>Effective communication and interpersonal skills</li><li>Ability to work in a dynamic and fast-paced environment</li><li>Bachelor's degree in Engineering, Business Management, or related field</li><li>Strong Background operations of large heavy duty fleet in Oil &amp; gas industry </li><li>Effective leadership and team management skills.</li><li>Critical thinker and problem-solving skills to identify and implement process improvements.</li><li>Asset &amp; Equipment Maintenance: Oversee preventive and predictive maintenance programs to ensure asset integrity and minimize downtime.</li><li>can work under pressure</li></ul>Job Type: Full-timeExperience:<ul><li>oil &amp; gas heavy duty vehicle logistics: 5 years (Required)</li></ul>Language:<ul><li>english (Required)</li></ul>

Operations Manager

National International Federation LLC

We&rsquo;re Hiring &ndash; Operations Manager Join Our Growing Team at International Rent a CarWe are seeking a highly motivated and experienced Operations Manager to oversee and enhance our day-to-day operations across multiple branches. The ideal candidate will ensure smooth workflow, improve efficiency, and uphold the highest standards of service for our valued customers.Key Responsibilities:<ul><li>Manage and supervise daily branch operations.</li><li>Oversee fleet management, rental processes, and customer service standards.</li><li>Ensure compliance with company policies and local regulations.</li><li>Develop operational strategies to improve efficiency and reduce costs.</li><li>Lead, train, and support branch teams to achieve performance targets.</li><li>Monitor and analyze operational reports to support management decisions.</li></ul>Requirements:<ul><li>Proven experience (5+ years) in operations management, preferably in car rental, transportation, or any relevant industry.</li><li>Strong leadership, organizational, and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure and handle multiple tasks effectively.</li></ul>Job Type: Full-time

Ooredoo Fintech

<div>
 
 
 Role Title: Head of Operations &amp; Centre of Excellence, Oman
 
 
 
 
 Reporting to: Oman Country Head
 
 
 
 
 
 
 Ooredoo Group (OG) is one of the fastest growing telecom groups in the world.
 
 
 
 
 
 Ooredoo Group is focused on managing the Group&rsquo;s performance, strengthening its global presence, and entering selected adjacent markets.
 
 
 As a result, OG has established a FinTech organisation &ndash; Ooredoo Fintech - committed to
 
 responsibly building
 
 an ambitious and innovative fintech business in the Middle East &amp; North Africa region and beyond.
 
 
 
 
 
 Ooredoo Fintech acts as a parent company and fully owns local fintech subsidiaries in each of the six target markets, which will hold the local regulatory license and permissions.
 
 
 
 
 
 The local fintech subsidiaries will be responsible for execution in the local markets, for running compliant, efficient operations and for building capabilities (Centres of Excellence) that can be reused and leverage across the Group.
 
 
 
 
 
 Leaders in Ooredoo Fintech will be tasked with building one of the most well-funded, ambitious and impactful ventures in the region, hence a few personal ingredients are essential:
 
 <ul>
 <li>
 Gravitas, presence and remaining centred on the long-term vision.
 </li>
 <li>
 Ability to lead teams at scale.
 </li>
 <li>
 A vision and the ability to build capabilities that are effective in a market and &ndash; at the same time &ndash; designed to be leveraged across the entire Group
 </li>
 <li>
 Ability to think, act and deliver constantly and incrementally.
 </li>
 <li>
 Ability to lead and manage a wide array of partners suppliers and colleagues across multiple jurisdictions.
 </li>
 <li>
 Demonstrably operating with an attitude that is simultaneously structured, pragmatic, credible &amp; courageous
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 The Head of Operations, Oman and Head of Center of Excellence is a
 
 business leader with track record in building resilient and efficient businesses.
 
 
 
 He/she will make the Oman operations a superbly organised, modern, integrated organisation that conducts its business efficiently and responsibly -
 
 and builds capabilities that are reused across the Group
 
 
 
 
 
 
 The role holder will be responsible for a broad range of Operational aspects in Ooredoo Fintech Oman, including:
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Financial operations
 </li>
 <li>
 Compliance operations
 </li>
 <li>
 B2B Operations
 </li>
 <li>
 Partners Operations
 </li>
 <li>
 Partnerships with Ooredoo Oman
 </li>
 </ul>
 
 
 
 
 In addition, Oman will act as Center of Excellence for the Group for Customer Service and Financial Operations. The role holder will be responsible of designing, implementing and overseeing these two functions across the Group,
 
 
 
 
 
 On many aspects, Ooredoo fintech starts from scratch or from low levels of harmonisation across countries, hence the ability to drive
 
 standardisation and automation
 
 at scale is key.
 
 
 
 
 
 Being experts in the field, credible leaders and having a
 
 co-founder attitude
 
 to building the business is a must have.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Customer service
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all aspects of the customer service and customer care function, ensuring users (consumer and merchants) in Oman receive exceptional and accurate service
 </li>
 <li>
 Establish service levels and actively manage and monitor
 </li>
 <li>
 Take corrective actions when service level is not met.
 </li>
 </ul>
 
 
 Lead the Customer Service Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of customer service operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for the customer service performance (if centralisation happens);
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Financial operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of financial operations, including: reconciliations with settlement banks, card providers, bill payment partners, payment gateways and all other partners
 </li>
 <li>
 Ensure daily, weekly, monthly monitoring of funds, inflow and outflow and manage discrepancies and incidents through effective, standardised processes
 </li>
 <li>
 Submit reporting and reconciliations to central banks and regulators, timely, when required
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 </ul>
 
 
 
 
 
 Lead the Finops Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of Finance operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by standardising and harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for performance (if centralisation happens);
 </li>
 <li>
 Coordinate with Ooredoo Fintech Finance team for accurate reporting and effective accounting processes
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 </ul>
 
 
 
 
 
 Compliance Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run the operational aspects of compliance function including Anti Money Laundering Operations, Fraud Management Operations
 </li>
 <li>
 Manage inflow of cases/alerts, output, backlog. Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 
 
 
 B2B Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the salary disbursemenmt operations, including user onboarding, employer onboarding and management, debit cards logistics/operations
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 Partner Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the local partnerships with bill payment partners, payment gateways etc..
 </li>
 <li>
 Establish SLAs and monitor partners performance through appropriate forums
 </li>
 <li>
 Ensure procedures are set up, commonly adopted and teams are trained and equipped with appropriate tools. Ensure incidents are properly raised, tracked, resolved and reported
 </li>
 <li>
 Develop an ambitious plan for Oman to expand its partnerships landscape in new areas (lending, agents) and execute accordingly
 </li>
 <li>
 In partnership with Ooredoo Finetch COO, develop a vision for the Group Center of excellence for Partnerships to achieve a high degree of standardisation across the group
 </li>
 </ul>
 
 
 Partnerships with Ooredoo Oman
 
 
 <ul>
 <li>
 Establish which services will be provided to Ooredoo Fintech by the relevant Ooredoo telecom business in each market (and vice versa)
 </li>
 <li>
 Define arm&rsquo;s length contracts with the Ooredoo telecom business for the provision of services to Fintech and vice versa.
 </li>
 <li>
 Establish the governance for these agreements and manage deviations in service level, costs, outputs, where appropriate
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Be a structured, organised, credible leader, able to
 
 manage local operations as well as contributing to the rest of the Group via the Centers of excellence
 
 </li>
 <li>
 
 Be a leader of people &ndash; act as a role model at all times
 
 and coach, mentor and direct teams based on multiple geographies
 </li>
 <li>
 Make Ooredoo Fintech a superbly organised, modern, integrated organisation that
 
 conducts its business efficiently and responsibly.
 
 </li>
 <li>
 Instil a
 
 culture of continuous improvement
 
 in everything the business does.
 </li>
 <li>
 Bring
 
 focus, discipline and structure
 
 across all markets
 </li>
 <li>
 Act as a business builder, focused on the long success of the business
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 </li>
 <li>
 A business leader, with at least 2 decades of experience and proven track record of running a wide range of functions (operations, customer service, partnerships)
 </li>
 <li>
 Has led multi-country operations, with focus on automation &amp; standardisation across markets
 </li>
 <li>
 Track record in business building &ndash; ideally internal scale up within large organisation, start-ups or Private Equity backed ventures.
 </li>
 </ul>
 
 
</div>

Head of Operations

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

Mandarin Oriental Hotel Group

<div>Spa Operations Manager

Mandarin Oriental Muscat is looking for a Spa Operations Manager to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Manager on Duty
<ul>
<li>Reports to the Director of Rooms.</li>
<li>Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.</li>
<li>Review treatments and notes on Spa Soft.</li>
</ul>
Spa Operations
<ul>
<li>Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.</li>
<li>Complete Spa and Fitness tour to review standards, procedures, and operational status.</li>
<li>Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.</li>
<li>Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.</li>
<li>Responsible for motivating retail sales and ensure that all sales are recorded accurately.</li>
<li>Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.</li>
<li>Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.</li>
<li>Professional treatment room inventory checks.</li>
<li>Professional product inventory checks.</li>
<li>Accountable for all professional stock in the spa and storeroom.</li>
<li>Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.</li>
<li>Keeping track of the training hours of the therapists.</li>
<li>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.</li>
</ul>
Inventory
<ul>
<li>Ensure purchasing requests are submitted once per month or once every three months for all professional products.</li>
<li>Ensure the end of the month inventory is completed in SpaSoft.</li>
<li>Assist in the evaluation of current products and new product lines for professional and retail use.</li>
</ul>
Finance
<ul>
<li>Ensure KPIs are updated at the end of each month.</li>
<li>Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.</li>
<li>Yearly budget preparation.</li>
<li>Monthly statistic reports preparation.</li>
<li>Calculate tips, retail commission day by day &ndash; appointment by appointment.</li>
<li>Oversee monthly incentives for the Spa colleagues.</li>
<li>Creates exciting incentive programmes for the team.</li>
<li>Ensure all professional invoices are accounted for and paid.</li>
<li>Check daily figures to keep on top of spa revenue.</li>
</ul>
Training
<ul>
<li>Conduct induction trainings for new therapists within the spa.</li>
<li>Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.</li>
<li>Signing off the spa monthly training calendar.</li>
<li>Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.</li>
<li>Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.</li>
<li>Review that Standard Operating Procedures (SOP) have been taught and standards are met.</li>
<li>Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.</li>
<li>Continuous retail training for the entire team.</li>
<li>Organise mystery shoppers to help increase and stay consistent in terms of quality standards.</li>
<li>Keep your own knowledge in line with the industry.</li>
</ul><div><ul><li>Customer Focus:</li></ul>
</div><ul><li>Handling guest complaints in regard to treatments and therapists.</li>
<li>Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.</li>
</ul><div><ul><li>Colleague Relations:</li></ul>
<ul><li>Administrative Duties:</li></ul>
</div><ul><li>Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.</li>
</ul><ul><li>Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.</li>
<li>Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.</li>
</ul><div><ul><li>Additional Duties:</li></ul>
</div>
 New Treatment Development
<ul>
<li>Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.</li>
<li>Responsible for the development of new treatments.</li>
<li>Responsible to test and evaluate new product lines.</li>
</ul>
Sales and Marketing
<ul>
<li>Liaise with the Communications on journalist bookings.</li>
<li>Conducting interviews with journalists when is required.</li>
<li>Development of the new Marketing Plan and Event Planner.</li>
<li>Develop Spa promotional plan.</li>
</ul>
Skills &amp; Qualifications
<ul>
<li>NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC</li>
<li>Therapy experience essential &ndash; 3-5 years Spa Management</li>
<li>Spa knowledge and experience in a five-star luxury hotel environment is essential</li>
<li>Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft</li>
<li>Strong leadership skills</li>
<li>Strong communication skills</li>
<li>Ability to share knowledge with Colleagues</li>
<li>Ability to apply knowledge to new situation</li>
<li>Ability to work as part of a dedicated and passionate team</li>
<li>Excellent personal presentation and interpersonal skills</li>
<li>Experience of financial planning and management</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

IOTA GROUP

<div>
 
 Head of Operations &ndash; Permanent Role (Resident in Oman)
 
 
 
 
 
 Our client is an
 
 independent oil and gas company
 
 engaged in the exploration, development, and production of petroleum resources. The company operates both offshore and onshore projects, with a strong focus on efficiency, technical expertise, and sustainable operations. Its portfolio includes mature production assets as well as growth-oriented exploration and development projects, particularly in Asia and Australia.
 
 
 
 
 
 As part of its Oman operations, the company is seeking a highly experienced
 
 Head of Operations
 
 to oversee all field activities and drive operational excellence. This is a senior leadership role with significant impact on the company&rsquo;s long-term success.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and manage all operational activities across exploration, development, and production.
 </li>
 <li>
 Ensure optimal reservoir performance, production efficiency, and strict compliance with HSE standards.
 </li>
 <li>
 Drive strategic planning and execution for drilling, field development, and operations management.
 </li>
 <li>
 Manage budgets, resources, and risk mitigation.
 </li>
 <li>
 Inspire and lead high-performing teams while fostering a strong safety and compliance culture.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 
 20+ years of experience
 
 in reservoir engineering and operations within the oil &amp; gas industry.
 </li>
 <li>
 
 5+ years
 
 in senior leadership as General Manager or Head of Operations.
 </li>
 <li>
 
 Extensive experience working in Oman&rsquo;s oil &amp; gas sector
 
 with in-depth understanding of the local market, culture, and society (ideally 15+ years of operational presence in Oman).
 </li>
 <li>
 Proven track record in strategic operations leadership, project delivery, and performance optimization.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Resident in Oman (permanent position)
 
 
 
 Contract Type:
 
 Permanent, full-time executive role
 
</div>

Head of Operations  - Petroleum Exploration & Production

Takamul National Company LLC

Are you a seasoned leader in the food &amp; beverage industry with a passion for building high-performing teams and scaling operations? We're looking for a Brand Manager to drive the growth and success of a fast-moving international F&amp;B brand in the local franchise market.What You&rsquo;ll Do:<ul><li>Lead and grow a multi-unit F&amp;B franchise operation</li><li>Build a strong local team across operations, marketing, HR, training, and purchasing</li><li>Ensure operational excellence and uphold global brand standards</li><li>Manage commercial planning, real estate pipeline, and new store openings</li><li>Drive business performance using KPIs and system tools</li><li>Collaborate closely with the franchisor to align brand strategy and local execution</li><li>Continuously improve processes, product offerings, and team capabilities</li></ul>What We&rsquo;re Looking For:<ul><li>Extensive experience in F&amp;B with a proven track record in multi-unit management</li><li>Experience in franchise operations and stakeholder engagement</li><li>Strong leadership and team-building skills</li><li>KPI-driven, commercially focused, and hands-on</li><li>Able to balance global brand vision with local market relevance</li><li>Strong network in the local F&amp;B talent pool</li><li>Passionate about operational excellence and in-store perfection</li></ul>Why Join Us?<ul><li>Be part of a dynamic global brand with room to grow</li><li>Play a key role in shaping a successful local franchise operation</li><li>Opportunity to make real impact on team culture, performance, and customer experience</li><li>Space to innovate and bring forward new ideas in a supportive environment</li></ul>Note: Only shortlisted candidates will be contacted.Job Type: Full-timePay: RO1,000.000 - RO1,500.000 per monthApplication Deadline: 06/09/2025

Brand Manager (Food and Beverage)

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Head of Operations - Petroleum Exploration & Production

Brand Manager (Food and Beverage)