team lead (in-bound customer support) Jobs in Islamabad

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sales & operations manager

operations lead

Edge

<div>
 
 
 About Edge
 
 
 
 At Edge, we&rsquo;re building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.
 
 
 
 
 
 With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we&rsquo;re redefining how modern workforces are built. If you&rsquo;re driven by innovation, growth, and the pursuit of excellence, Edge is where you&rsquo;ll thrive &mdash; shaping the future of work alongside a high-performance, global team.
 
 
 
 
 
 
 Role Overview
 
 
 
 The
 
 Operations Lead
 
 is responsible for ensuring operational excellence across the talent-matching ecosystem &mdash; driving high
 
 Initial Match Quality (IMQ)
 
 and optimizing end-to-end marketplace performance.
 
 
 
 
 
 This role owns the
 
 talent-demand matching process
 
 , ensuring that the right talent is connected to the right opportunities with speed, accuracy, and quality. The Lead will establish and manage
 
 SOPs and SLAs
 
 that define cross-functional workflows between Sales, Operations, and Customer Success, ensuring accountability, consistency, and service excellence across every transaction.
 
 
 
 
 
 The Operations Lead will also design and maintain a robust
 
 quality control and audit framework
 
 , conducting regular process reviews to identify inefficiencies, compliance gaps, and opportunities for improvement. By collaborating with key teams, they will proactively implement corrective and preventive actions to uphold the highest operational and regulatory standards.
 
 
 
 
 
 Ultimately, this role acts as the
 
 guardian of marketplace quality
 
 &mdash; ensuring precision in matching, consistency in execution, and excellence in customer and talent experience.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Owning the Talent&rsquo;s Initial Match Quality
 </li>
 <li>
 Owning the talent matching process - matching the right supply with the demand
 </li>
 <li>
 Identifying the leakages in the processes and building an operational excellence infrastructure
 </li>
 <li>
 Structuring SOPs &amp; SLAs for sales &lt;&gt; operational tasks &amp; tickets
 </li>
 <li>
 Owning SLAs for Talent Matching
 </li>
 <li>
 Establish quality control standards and procedures to maintain consistency and compliance with regulatory requirements.
 </li>
 <li>
 Conduct regular audits and inspections to assess adherence to quality standards and identify areas for improvement.
 </li>
 <li>
 Collaborate with relevant teams to implement corrective actions and preventive measures to address quality issues proactively.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 <ul>
 <li>
 Prior experience in Sales operations, Operations, supply operations, marketplace operations in tech start-ups/marketplaces
 </li>
 <li>
 Good communication &amp; stakeholder management skills
 </li>
 <li>
 Experience with data-based decision making
 </li>
 <li>
 Experience in churn reduction strategy and initiatives
 </li>
 <li>
 Experience owning processes optimization
 </li>
 <li>
 Experience in building &amp; delivering on SOPs &amp; SLAs across the teams
 </li>
 <li>
 3+ years of working experience
 </li>
 <li>
 Bachelors&rsquo; degree from a reputed institution
 </li>
 <li>
 Proficiency in Salesforce, Excel/Google Sheets is required
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 Edge Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members &mdash; regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
 
 
 We encourage applicants from underrepresented backgrounds to apply and become part of a company that values ideas, perspectives, and people equally.
 
 
 
</div>

Operations Lead

S&P Global

About the Role: 
Grade Level (for internal use): 09
 The Role: Assistant Manager, Revenue Operations
 
Grade (for internal candidate reference only) : 0 9 A
 
The Location : Islamabad , PK
 
Shift: This is a permanent night-shift position (5 : 00 PM to 2 : 00 AM or 6 : 0
 0 PM to 3 : 00 AM )
 
The Team: 
We are a global Revenue Operations team with a presence in Pakistan, India and the Philippines. We support the commercial front-line team in the Order-to-Cash process by submitting quotes, generating contracts, and liaising with OTC teams such as legal, Order Management, Fulfillment, and Client Financial Relations.
 
The Impact: 
This role will involve working with the team and senior leadership on a variety of initiatives related to the process, people, and projects. You will be provided an opportunity to collaborate and work with multiple stakeholders and team like frontline sales, order management, fulfilment, suspensions, collections, business analytics, commissions and finance etc. This is an opportunity to lead a team consisting of 1 2+ associates, specialists, & senior specialists and contribute towards achieving the goals for your team and Revenue Operations department . It also includes an opportunity to understand business objectives , recommend , and implement solutions to problems that will improve revenue realization in Salesforce and reporting . It gives you opportunities to ideate , implement and lead projects to achieve goals for Sales Organization by closely working with account managers, revenue enablement, frontline sales and overall sales leadership . Accountability would be towards understanding and owning the business objectives ; being a role model for people and peer group; communicating with passion and enthusiasm, embracing change as a way of working; and leading by example when communicating new initiatives.
 
What’s in it for y ou: 
We provide you a platform to progress your career in a management role with a globally recognized company
 
You wi ll be communicating with internal and external peers that will eventually hone your collaboration skills
 
Work with broader stakeholders including lead er ship from team s like OTC, Sales, Finance and overall Customer Experience
 
We give you an opportunity to work on enterprise level products and learn new technologies
 
Learn and operat e the most marketable platform i.e. Salesforce
 
Polish Project Management skills through leading multiple projects with other teams
 
Build a knowledge of S&P Global’s offerings, products, sales cycle, revenue and CX teams
 
Enhance communication and leadership through multi-tasking and dealing with multiple stakeholders
 
Responsibilities: 
Lead a team of 1 2 + associates, specialists, & senior specialists
 
Own learning and development for your own team and overall Revenue Operations
 
Take end-to-end accountability for team deliverables to meet service level agreements
 
Ensure team members are compliant when resolving sales queries through thorough knowledge of guidelines, p roces s es , and research tools
 
Work on workflow analysis, management, monitoring, and resource allocation as daily operational activity
 
Manage the performance of team members and conduct reviews
 
Conduct intensive training for the team, Plan resource requirements and develop back-up and succession plans
 
Creating an environment of consistent improvement, motivating the team to perform at a higher efficiency and foster a culture of team building and engagement
 
Contribute to auditing team members completing tasks on a regular basis to enhance and maintain efficiency and quality of service
 
Conduct and present key analysis and recommendations around key performance indicators/SLAs
 
Set clear expectations for the team and ensure individual accountability
 
Manages the performance review process, talent development, and talent management processes of the team
 
Lead and motivate the team to align with business objectives while championing continuous upskilling and professional development
 
Track performance metrics regularly and take corrective actions where necessary
 
Present and execute ideas for improving overall departmental processes, procedures, and tools.
 
Continuously implement and innovate techniques to maximize throughput and quality
 
Work closely with Commercial Analytics, OTC, Finance, Technology and other stakeholders to drive efficiency in our deliverables ad platforms
 
Interact with internal and external stakeholders as necessary and works on new projects a im ed at improving sales and client experience
 
Ensure clear and seamless communication across all levels and teams
 
What We’re Looking For : 
Ability to work under pressure within the Sales environment.
 
Proven ability to project management, multi- tasking and meeting deadlines with a keen eye for quality of service.
 
Great problem resolution skills through effective collaboration with various stakeholders.
 
Strong teambuilding and people development skills with excellent interpersonal, verb al, and written communication to be able to work with frontline sales from multiple geographies.
 
Ability to give and accept feedback constructively and provide coaching to the team.
 
People management skills, ability to build and motivate a team.
 
Maintains high ethical standards both personally and professionally, to maintain transparency in the team.
 
Readiness to take on challenges and to challenge the status-quo .
 
Proven ability to work with minimal direction, maintain focus while working with routine tasks.
 
Experienced in Client Management / Stakeholder Management.
 
Self-motivated individual with proven ability to multi-task and balance various aspect of work while delivering highest quality result .
 
Ability to manage performance under stringent timelines and result oriented.
 
Ability to adapt to change and drive change within the team.
 
Having good familiarity of Gen AI and technology tools.
 
Good knowledge of Data/Content Management operations and knowledge of Fundamentals processes would be an advantage.
 
Basic Qualifications : 
Excellent skills in Excel, Word, and Visio.
 
Have an understanding of CRM and OTC ecosystems and how they apply to S&P Global.
 
High levels of initiative, being able to see and think outside the box and challenge the status quo.
 
Exceptional verbal, written and visual communication skills.
 
Ability to present findings in a polished way to communicate complex concepts
 
Pro-active approach to problem solving
 
Demonstrable evidence of planning and organization skills and can work quickly and accurately in a pressured environment.
 
Ability to remain positive and calm and project a “can do” attitude.
 
Make judgements based on information gathered to make sound recommendation to the stakeholders for any improvements as well as escalating appropriately.
 
Preferred Qualifications : 
Bachelor's degree (Finance , Marketing, Computer Science or related field ) or equivalent experience required
 
Good knowledge of products, offerings and sales cycle
 
Proven record of Sales Support, Salesforce, Reporting, and Project Management
 
Prior experience of people management/leadership role is a plus
 
Good knowledge of Excel/PowerPoint and computer literacy is a must
 
Basic understanding o f Salesforce, Reporting, Power BI, Excel and SQL
 
About Company Statement: 
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
 S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.
 S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 318896
 Posted On: 2025-10-15
 Location: Islamabad, Pakistan

Assistant Manager, Revenue Operations

Nestlé USA

<div>Location: Islamabad Pakistan 
Company: Nestl&eacute; 
Job Type: Full-time
Qualification: Bachelor&rsquo;s Degree / Engineering 
Experience: 2 years or more 
Position Summary 
To ensure efficient inbound &amp; outbound operations at the Distribution Center exhibiting leadership ability to manage team-requiring decision making to ensure day-to-day business. 
A day in the life of...<div>
Ensure optimal staff / labor as well as MHEs utilization during shift</div><div>
Coordinate with transport representative about availability of vehicles &amp; maintaining required level of efficiency by avoiding halting</div><div>
Ensure First Entry First Out (FEFO) / status control while loading</div><div>
To ensure empty pallet supply to production and take corrective action in case of any shortage well before time</div><div>
To provide traceability of finished goods data as and when required</div><div>
 Ensuring compliance of all operations according to Standard Operating Procedures</div><div>
 To ensure implementation of Good Warehouse Practices &amp; The Nestl&eacute; Food Safety Management System in the Distribution Center</div><div>
To follow safety &amp; environment responsibilities by ensuring implementation</div><div>
Strict compliance of company rules &amp; regulations</div>
To accept additional duties and tasks in area other than initially assigned 
What Will Make You Successful?<div>
MBA / BE 2/3 year relevant experience (Distribution Operations, Supply Chain, Warehousing)</div><div>
Proven ability to take initiatives with successful projects in place</div><div>
Ability to work with diverse and cross functional teams to ensure business continuity</div><div>
Knowledge of MS Office and SAP &quot;MH Modules&quot;</div></div>

Team Lead Operations

Smart Talent

We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team and ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The ideal candidate will be responsible for developing service procedures, implementing customer loyalty programs, and managing the day-to-day operations of the customer service team.Lead, mentor, and manage the customer service team (voice, email, chat, and social media support).Develop and implement customer service policies, procedures, and standards.Monitor team performance through KPIs such as CSAT, NPS, AHT, FCR, and SLA compliance.Handle complex customer complaints and escalations in a professional and timely manner.Collaborate with cross-functional teams (Operations, Sales, IT, Product) to ensure customer-centric operations.Manage shift schedules, workforce planning, and performance evaluations.Oversee CRM tool usage (e.g., Zendesk, Freshdesk, Salesforce) and ensure full adoption and optimization.Conduct regular training sessions to improve product knowledge, communication skills, and service quality.Analyze customer feedback and suggest improvements to enhance the customer journey.Prepare and present weekly/monthly reports to senior management.Ensure compliance with company policies and relevant legal requirements.Required Education for Position*BachelorsRequired Experience for Position*3-4 YearsJob Type: Full-timePay: Rs250,000.00 per monthWork Location: On the road

Manager Customer Experience

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Sales Manager &ndash; Furniture IndustryLocation: Islamabad, Pakistan Company: Enza HomeAbout Enza Home:Enza Home is a leading international furniture and lifestyle brand known for its modern designs, superior quality, and innovative home solutions. We are expanding our team in Islamabad and looking for a dynamic Sales Manager to lead our showroom operations and drive business growth.Position Overview:The Sales Manager will be responsible for managing the daily operations of the showroom, achieving sales targets, leading the sales team, and ensuring an exceptional customer experience. The ideal candidate must have prior experience in the furniture, interior design, or home d&eacute;cor industry with strong leadership and business development skills.Key Responsibilities:<ul><li>Lead and motivate the sales team to achieve monthly and annual sales targets.</li><li>Develop and implement effective sales strategies to increase showroom revenue.</li><li>Manage showroom operations including display, inventory, and customer service.</li><li>Build and maintain strong relationships with customers, designers, and corporate clients.</li><li>Monitor market trends, competitor activities, and customer preferences.</li><li>Prepare regular sales reports and performance analyses for management.</li><li>Train and develop sales staff to enhance product knowledge and selling skills.</li><li>Ensure compliance with company policies, pricing strategies, and visual merchandising standards.</li><li>Coordinate with the marketing and operations teams for promotional campaigns and events.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (MBA preferred).</li><li>Experience: Minimum 5+ years of experience in retail/furniture/home d&eacute;cor sales, including 2+ years in a managerial or supervisory role.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Excellent leadership, communication, and negotiation skills.</li><li>Strong understanding of retail sales operations and customer service excellence.</li><li>Proficiency in MS Office and POS systems.</li><li>Presentable personality with a customer-oriented mindset.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Professional growth and training opportunities.</li><li>A premium working environment with a leading global brand.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Sales Manager (Furniture Industry)

DAVIS PHARMACEUTICALS PVT LTD

Davis Pharmaceutical Laboratories is a leading pharmaceutical organization committed to delivering high-quality, safe, and effective healthcare products. We are looking for a dynamic and experienced Production Manager to lead our production operations and ensure adherence to GMP standards.Key Responsibilities:<ul><li>Plan, organize, and oversee daily production activities to achieve targeted output and quality standards.</li><li>Ensure compliance with cGMP, SOPs, and regulatory requirements.</li><li>Manage production schedules, optimize resources, and minimize downtime.</li><li>Coordinate with Quality Assurance, Engineering, and Supply Chain departments for smooth operations.</li><li>Lead and train production staff, ensuring adherence to safety and operational protocols.</li><li>Monitor and improve production efficiency through continuous process improvement.</li><li>Drive production operations to consistently meet targeted unit production volumes on a monthly basis, ensuring timelines and deadlines are strictly adhered to.</li><li>Monitor production KPIs (efficiency, yield, wastage, downtime) and implement corrective and preventive actions for continuous improvement.</li><li>Manage manpower planning, shift scheduling, and workforce allocation to ensure smooth round-the-clock production operations.</li><li>Demonstrated experience in preparing for and successfully facing inspections by DRAP and other regulatory institutions, ensuring full compliance with applicable guidelines and standards.</li><li>Prepare and maintain relevant documentation, reports, and records as per regulatory standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Pharmacy / Chemistry </li><li>7+ years of relevant experience in a pharmaceutical manufacturing environment, with at least +5years in a managerial/supervisory role.</li><li>Strong understanding of GMP, regulatory compliance, and production processes.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Proven track record of achieving production targets under tight deadlines while maintaining compliance and quality.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Professional growth opportunities.</li><li>A collaborative and compliant working environment.</li></ul>How to Apply:Interested candidates are encouraged to send their updated CV to +92 335 5131356 with the subject line: &ldquo;Production Manager &ndash; Pharmaceutical&rdquo;.Job Type: Full-timeWork Location: In person

Production Manager – Pharmaceutical Industry

Hanif Rajput

The Head of Finance will lead and oversee all financial functions of the company, ensuring sound financial planning, budgeting, control, compliance, and strategic decision support. The incumbent will play a key role in supporting the company&rsquo;s growth, particularly across manufacturing, catering, and event management operations, by driving financial efficiency and ensuring fiscal discipline.Key Responsibilities1. Strategic Financial LeadershipDevelop and implement financial strategies aligned with company goals.Advise senior leadership on financial performance, risk, and investment opportunities.Provide financial insights to support business expansion and diversification.2. Financial Planning &amp; AnalysisPrepare annual budgets, forecasts, and business plans.Monitor performance against KPIs, budgets, and cash flow targets.Conduct variance analysis and provide timely recommendations.3. Accounting &amp; ReportingOversee the entire accounting cycle including GL, AP, AR, payroll, fixed assets, and inventory.Ensure accurate and timely monthly, quarterly, and annual financial statements.Lead financial audits and ensure compliance with statutory requirements.Ensure alignment with relevant accounting standards and company policies.4. Costing &amp; Manufacturing FinanceDevelop and manage cost accounting systems for manufacturing operations.Oversee product costing, margin analysis, and inventory valuation.Identify cost-saving opportunities without compromising quality.5. Compliance &amp; GovernanceEnsure tax compliance (income tax, sales tax, withholding tax, etc.) and liaison with regulatory bodies.Implement and maintain strong internal controls to safeguard company assets.Manage banking relationships, treasury, and insurance matters.6. Team Leadership &amp; DevelopmentLead, mentor, and develop the finance and accounts team.Foster a culture of accuracy, timeliness, and continuous improvement.Job Type: Full-timeWork Location: In person

Head of Finance

Explore 613+ Operations lead in Islamabad this November. Find roles across top companies and apply now to boost your career.