team lead operations

hr executive

mto people operations

operations & support intern Jobs in Islamabad

operations & support intern

global operations specialist Jobs in Islamabad

global operations specialist

head of operations

inDriver

<div><div><div>We are in search of a Head of Department (HOD) to lead initiatives related to Pakistan, with a primary focus on the Kravenmart project. The ideal candidate should possess strong leadership skills, market expertise in Pakistan, and experience managing cross-functional teams within a fast-paced environment.</div></div></div>
 <div><div><div><div><div><h2 class="jobSectionHeader">Responsibilities</h2>
Key Responsibilities: 
&ndash; Help darkstore teams meet revenue and profit goals, based on Board plans. 
&ndash; Make sure new cities launch on time and operating guides are consistent. 
&ndash; Improve service levels (SLA), customer satisfaction (NPS), and other operational metrics by working better with delivery and in-store partners. 
&ndash; Watch how things are going, point out problems, and help plan solutions. 
&ndash; Work with different teams inside and outside the company. 
 
Scope of Responsibility: 
&ndash; This role focuses on Pakistan (KraveMart). 
&ndash; There&rsquo;s a chance to help with international growth in the future. 
&ndash; You&rsquo;ll work directly with local partners and vendors to ensure good delivery and service. 
&ndash; Meeting revenue and cost targets set by the Board. 
&ndash; Achieving SLA and improving NPS. 
&ndash; Launching new cities on time and within budget. 
&ndash; Ensuring operations follow rules and partners perform well.
<h2 class="jobSectionHeader">Qualifications</h2>
&ndash; 5+ years of experience in quick commerce, food delivery, consumer goods, logistics, or startup operations. 
&ndash; Strong understanding of grocery logistics, darkstore operations, and customer experience. 
&ndash; Experience working closely with founders or in startup environments. 
&ndash; A background in finance or analytics is a big plus. 
&ndash; Must be fluent in English; Urdu is needed for the Pakistan role. 
 
Key Skills: 
&ndash; Leading teams and coordinating across different functions. 
&ndash; Analytical thinking and good with data. 
&ndash; Communication and managing relationships with important people. 
&ndash; Standardizing processes and carrying out operations. 
&ndash; Builder mindset: You like getting into the details and making things work better. 
&ndash; Ownership without ego: You get results by influencing others and working as a team. 
&ndash; Adaptability: You do well in fast-changing, high-growth situations. 
&ndash; Troubleshooting &amp; growth mindset: You solve problems and make systems better as you go.</div></div></div></div></div>

Head of Operations

Mobilink Bank

<div>
 
 
 Department:
 
 Information Technology
 
 
 
 Reports To:
 
 Chief Information Officer
 
 
 
 Job Grade:
 
 SVP
 
 
 
 Total Positions:
 
 01
 
 
 
 Location:
 
 Head Office, Islamabad
 
 
 
 
 
 
 What is Head Business Technology &ndash; MMBL?
 
 
 
 The Head of Business Technology leads the strategy and execution of core banking systems, digital platforms, and application development. This role ensures seamless integration, operational efficiency, and compliance across all technology functions. Working closely with senior leadership, the position drives digital transformation and delivers secure, scalable, and customer-focused tech solutions aligned with business goals.
 
 
 
 
 
 
 What Head Business Technology - MMBL Does?
 
 
 
 
 
 <ul>
 <li>
 Lead the strategy, implementation, and optimization of core banking systems, ADCs, in-house software development, and mobile applications
 </li>
 <li>
 Ensure seamless integration of Temenos T24 across banking functions for operations, transactions, and compliance
 </li>
 <li>
 Maintain system stability, security, performance, and drive continuous innovation
 </li>
 <li>
 Manage upgrades, enhancements, and strategic alignment of core banking platform
 </li>
 <li>
 Collaborate with senior leadership to ensure technology supports current and future business needs
 </li>
 <li>
 Oversee Internet Banking (IRIS), UBPS, and Mobile Banking (MONETA) platforms
 </li>
 <li>
 Ensure regulatory compliance and execution of digital initiatives
 </li>
 <li>
 Led middleware replacement project and in-sourcing of bill payment and home remittance
 </li>
 <li>
 Oversee design, development, and maintenance of core applications and mobile platforms
 </li>
 <li>
 Ensure applications are secure, user-friendly, high-performing, and integrated with core and third-party systems
 </li>
 <li>
 Coordinate across business units, UX/UI teams, and infrastructure to deliver impactful solutions
 </li>
 <li>
 Monitor technology trends to ensure the bank&rsquo;s digital efforts remain future-ready
 </li>
 <li>
 Manage cross-functional teams to deliver cost-effective, timely, and high-quality solutions
 </li>
 <li>
 Maintain compliance with regulatory requirements while ensuring innovation and operational excellence
 </li>
 <li>
 Promote a collaborative culture focused on continuous improvement and customer value
 </li>
 </ul>
 
 
 
 
 
 What are we looking for and what does it require to be Head Business Technology -MMBL?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Hold a Bachelor&rsquo;s degree in CS from a reputable Institution, however Master in CS will be preferable.
 </li>
 <li>
 Have a minimum of 10 years&rsquo; experience of working in IT/Telecom/Bank industry.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Planning &amp; Organizational Skills
 </li>
 <li>
 Focus on Teamwork &amp; Customer Orientated attitude
 </li>
 <li>
 Have worked on enterprise level solution implementation
 </li>
 <li>
 Have worked on Mobile financial services
 </li>
 <li>
 Have worked as Project manager.
 </li>
 <li>
 Have good verbal and written communication skills and good presentation skills
 </li>
 <li>
 Understand the impacts of technical level changes to Business
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Banking knowledge/experience
 </li>
 <li>
 Skilled in IT planning, budgeting and implementation
 </li>
 <li>
 Thorough understanding of compliance and regulatory requirements for bank
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
 
 
</div>

Head Business Technology

HRM RECRUITING AND CONSULTANCY

Job Summary:The Senior Accounts Supervisor is responsible for overseeing the day-to-day accounting operations, ensuring accuracy and compliance with company policies and regulatory standards. This role involves supervising the accounts team, managing financial transactions, preparing reports, and supporting management in decision-making by providing timely financial insights.Key Responsibilities:<ul><li>Supervise and guide the accounts team, ensuring smooth daily accounting operations.</li><li>Oversee general ledger, accounts payable, accounts receivable, and payroll processes.</li><li>Review and reconcile financial statements, ledgers, and accounts regularly.</li><li>Ensure timely preparation of monthly, quarterly, and annual financial reports.</li><li>Monitor cash flows, budgets, and expense control for effective financial management.</li><li>Ensure compliance with accounting standards, company policies, and statutory regulations.</li><li>Coordinate with internal and external auditors during audits.</li><li>Review and approve journal entries, invoices, and payments.</li><li>Provide financial analysis and insights to support strategic decision-making.</li><li>Train, mentor, and evaluate performance of junior accounting staff.</li><li>Assist in implementing and improving accounting systems, processes, and internal controls.</li></ul>Qualifications &amp; Skills:<ul><li>Master in Accounting, Finance, or related field.</li><li>Minimum 2&ndash;3 years of progressive accounting experience. Fresh candidates are also encouraged to apply.</li><li>Strong knowledge of accounting principles, financial reporting, and taxation.</li><li>Proficiency in accounting software and also in MS Excel.</li><li>Excellent analytical, organizational, and problem-solving skills.</li><li>Strong leadership and team management abilities.</li><li>High attention to detail and accuracy.</li><li>Effective communication and interpersonal skills.</li></ul>Reports To:Finance Manager / Head of FinanceJob Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Sr. Accounts Supervisor/Assistant Manager

Gerry's Travel Agency

Job Title: Finance &amp; Recovery Executive Department: Finance Location: Islamabad Office Reports To: Head of Finance/ Branch Manager - ISBJob Summary: The Finance &amp; Recovery Executive will be responsible for managing financial transactions, monitoring outstanding receivables, and ensuring timely recovery from clients. This role demands strong financial acumen, attention to detail, and effective coordination with sales, operations, and clients to maintain healthy cash flow for the travel business.Key Responsibilities:Finance &amp; Accounting&middot; Process and record daily financial transactions related to ticketing, tour packages, hotel bookings, and other travel services.&middot; Reconcile bank statements, payment gateways, and customer accounts.&middot; Ensure timely preparation of invoices and receipts.&middot; Assist in month-end closing, financial reporting, and audits.Recovery &amp; Receivables Management&middot; Track outstanding payments and follow up with clients for timely recovery.&middot; Maintain updated records of receivables and report overdue accounts to management.&middot; Coordinate with the sales and operations team to resolve billing disputes.&middot; Implement recovery strategies to minimize bad debts.Coordination &amp; Compliance&middot; Liaise with travel suppliers, airlines, and partners regarding financial settlements.&middot; Ensure compliance with company policies, financial regulations, and tax requirements.&middot; Prepare periodic recovery and finance performance reports for management.Key Requirements:&middot; Education: Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or related field.&middot; Experience: 2&ndash;4 years of experience in finance/recovery, preferably in the travel, tourism, or hospitality industry.&middot; Skills:o Strong knowledge of accounting principles and receivables management.o Proficiency in MS Excel and accounting software.o Excellent communication and negotiation skills.o Attention to detail and ability to work under pressure.Email Address:humanresources@gerrys.com.pkJob Type: Full-timeWork Location: In person

Finance & Recovery Executive

<div>
 
 
 Department:
 
 Information Security
 
 
 
 Reports To:
 
 Chief Executive Officer
 
 
 
 Job Grade:
 
 SVP
 
 
 
 Total Position
 
 : 01
 
 
 
 Location:
 
 Head Office, Islamabad
 
 
 
 
 
 
 What is Head Information Security &ndash; MMBL?
 
 
 
 
 
 
 The
 
 Head Information Security at Mobilink Microfinance Bank Ltd. (MMBL)
 
 is a senior leadership position responsible for developing and overseeing the bank&rsquo;s cybersecurity and information security strategies. This role involves ensuring that all digital assets, customer data, and internal systems are protected against cyber threats by implementing robust policies, frameworks, and incident response plans in line with international best practices and regulatory requirements.
 
 
 
 
 
 The Head Information Security works closely with senior management and regulatory bodies to monitor risks, respond to emerging threats, and cultivate a strong security culture within the organization. Additionally, the role requires strategic thinking, technical expertise, and effective communication skills to influence decision-making at the highest levels and to align security efforts with the bank&rsquo;s overall goals.
 
 
 
 
 
 
 What Head Information Security &ndash; MMBL Does?
 
 
 
 
 
 <ul>
 <li>
 Provide vision, leadership, and strategic direction for Information Security to safeguard MMBL&rsquo;s information assets.
 </li>
 <li>
 Develop and maintain information security policies and procedures aligned with best industry practices.
 </li>
 <li>
 Implement a comprehensive Information Security Framework to protect bank systems and data from threats.
 </li>
 <li>
 Prepare and maintain a Cyber Security Action Plan to anticipate, withstand, detect, and respond to cyber-attacks in line with international standards.
 </li>
 <li>
 Implement a robust Incident Reporting Mechanism to report security incidents to senior management, Board of Directors (BoD), and regulators as required.
 </li>
 <li>
 Periodically prepare and present updates, reports, and statistics to the Board Risk Management &amp; Compliance Committee (RCC) on cybersecurity developments and implementation status.
 </li>
 <li>
 Manage an effective Information Security Risk Management process: Identify, measure, monitor, and control risks. Prioritize material information security risks.
 </li>
 <li>
 Assess risks related to technology outsourcing and procurement.
 </li>
 <li>
 Evaluate information security risks in new and significantly changed applications or software systems.
 </li>
 <li>
 Monitor technological developments and remain up-to-date on emerging cyber risk management practices.
 </li>
 <li>
 Identify and prioritize critical information system assets.
 </li>
 <li>
 Conduct periodic risk-based vulnerability assessments and impact analysis.
 </li>
 <li>
 Ensure implementation of security controls and corrective actions to address identified vulnerabilities.
 </li>
 <li>
 Establish a testing program to validate the effectiveness of controls and the overall security environment regularly.
 </li>
 <li>
 Oversee the investigation of information security incidents.
 </li>
 <li>
 Gather and analyze internal and external threat intelligence to strengthen security posture.
 </li>
 <li>
 Collaborate with industry peers to share experiences and enhance MMBL&rsquo;s resilience and preventive capabilities.
 </li>
 <li>
 Promote security awareness among employees and encourage adherence to best practices.
 </li>
 <li>
 Perform any other tasks assigned by immediate supervisors, senior management, or the board.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for and what does it require to be Head Information Security - MMBL?
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor's or Master's degree in Computer Science, Information Security, or related field. Relevant certifications such as CISSP, CISM, CISA, CEH preferred. &bull; Experience: Minimum 10 years in Information Security within the banking or financial services sector. &bull; Technical Expertise: In-depth understanding of information security frameworks (e.g., ISO 27001, NIST). Experience in cyber risk management, threat intelligence, and incident response. Knowledge of security technologies, vulnerabilities assessment tools, and mitigation techniques.
 </li>
 <li>
 Strategic &amp; Operational Skills: Proven ability to develop and implement security policies, procedures, and cyber action plans. Strong capability in risk assessment for systems, applications, and third-party engagements. Experience in presenting to senior management and board committees.
 </li>
 <li>
 Leadership &amp; Communication: Strong leadership and team management skills. Excellent written and verbal communication, especially in reporting to executive leadership. Ability to lead security awareness and training programs.
 </li>
 <li>
 Compliance &amp; Governance: Familiarity with regulatory requirements and standards applicable to financial institutions. Experience in reporting and liaising with regulators and external stakeholders.
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.
 
</div>

Head Information Security

HBL Microfinance Bank LTD

<div>
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 
 Annual Planning:
 
 
 
 Manages the identification and evaluation of audit risk areas and provides significant input to the development of an enterprise risk-based annual internal audit plan. In collaboration with other unit heads and the head of audit, defines the Enterprise Internal Audit Plan.
 
 
 
 Production:
 
 
 
 Execute the approved internal audit plan and complete all audit engagements for the units within the approved turnaround time.
 
 
 Manages the performance of audit procedures, supervises execution of audit engagement including review of documented supervision of the identification and definition of issues, development of criteria, review and analysis of evidence, and documentation of client processes and procedures.
 
 
 Manages and supervise the audit management and staff in conducting interviews, reviewing documents, developing and administering surveys, composing summary memos, and preparing working papers.
 
 
 Manages and supervise the internal audit management and staff in the identification, development, and documentation of audit issues, recommendations for improvement and design and approval of action plans.
 
 
 Directly manage/complete some internal audit engagement of advisory projects
 
 
 
 Staffing:
 
 
 
 Drive recruitment of internal audit staff as per the approved org chart and necessary to accomplish the production targets. Ensure that auditors are trained in key areas of skills deficiencies and/or professional certifications and to maintain professional certifications.
 
 
 
 Quality:
 
 
 
 Perform audit engagements in accordance with the international standards &amp; the approved audit methodology. Implement the process audit methodology (where applicable) and follow the three-tier audit process. Demonstrate how the audit engagement adds value by contributing to business objectives.
 
 
 
 Communication:
 
 
 
 Ensure that the results of internal audit, advisory &amp; fraud examination engagements are adequately discussed with management at the required level and properly communicated via written reports and oral presentations on a timely basis. Implement the revised audit report structure and the rating criteria.
 
 
 Resolve disagreements on the audit findings to the extent possible. Escalate where disagreements are not resolved to the head of audit.
 
 
 Develops and maintains productive team-oriented client, staff, and management relationships through individual contacts and group meetings.
 
 
 Represents internal auditing when needed/requested on organizational project teams, at management and board meetings, and with external organizations.
 
 
 
 Fraud Examination:
 
 
 
 Assess the adequacy &amp; effectiveness of implemented controls in detecting and/or preventing these malpractices (whether intentional or unintentional) as part of the audit engagements.
 
 
 Ensure that nature, timing and extent of the audit tests are adequate enough to uncover large scale control breaches that have or may result in fraud or other irregularity.
 
 
 Enhance the scope of audit of the business activities where the likelihood of occurrence of malpractices is high as determined by the audit.
 
 
 Participate in fraud investigation engagements if required by the head of audit.
 
 
 
 Audit Enhancement Projects
 
 
 
 Complete the tasks assigned by the head of audit on various audit enhancement projects in a timely basis as communicated from time to time.
 
 
 
 Administration Activities:
 
 
 
 Review the budget for the units assigned and monitor and report budget variances. Produce budget vs actual report on a monthly basis along with justification of major variances.
 
 
 Manage logistics and other tasks related to the audit engagements. Review expense reports and supporting details before presentation for approval. Ensure that related policies are complied with.
 
 
 Participate in various capacity building activities.
 
 
 
 Training &amp; Career Development
 
 
 
 Pursues professional development opportunities, including external and internal training and professional association memberships, and shares information gained with the co-workers.
 
 
 Stay updated with the latest professional pronouncements.
 
 
 
 Others
 
 
 
 Performs related work as assigned by the Head of Audit.
 
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 
 
 
 10+ years of related internal audit experience with a minimum of 5 years on senior position preferably Financial Institution.
 
 
 Must have knowledge and experience of data analytical skills, risk-based auditing, IFRS-9 and use of AI Tools.
 
 
 Professional Qualified (ACA / ACMA / ACCA)
 
 
 
 
 
 
 
 Skills Required:
 
 
 
 
 Knowledge of Global Internal Audit Standards, IFRS, Local laws and other best practices framework.
 
 
 Team management, Ability to lead,
 
 
 Excellent communication, interpersonal and presentation skills
 
 
 Ability to work under stress and committed deadlines
 
 
 Planning and organizing, work management (prioritizing), change management, ethical leadership
 
</div>

Head Management Audit

Netline (Pvt.) Ltd

Job Title: Solar Sales Head &ndash; EPC Projects &amp; TradeDepartment: Sales &amp; Business Development Location: [Head Office / Multiple Regions] Reports to: Director / CEO Team: Country-wide Sales Team (Regional Managers, Executives, and Channel Partners)Job PurposeThe Solar Sales Head will lead and manage a nationwide sales team to drive growth in both EPC solar projects (industrial, commercial, residential, utility-scale) and solar trade (distribution and retail of solar products). The role is responsible for achieving national sales targets, expanding market presence across regions, building strong corporate and channel relationships, and ensuring sustainable and profitable business growth.Key Responsibilities1. National Sales Strategy &amp; Growth<ul><li>Develop and execute sales strategies for EPC projects and trade business across Pakistan.</li><li>Lead regional sales teams to achieve country-wide revenue and profit targets.</li><li>Build and manage a strong dealer, distributor, and reseller network nationwide.</li><li>Ensure pipeline growth in EPC projects and consistent trade volumes.</li></ul>2. Market Development &amp; Expansion<ul><li>Analyze regional market trends, customer needs, and competitor activities.</li><li>Identify new regions, cities, and sectors for expansion.</li><li>Develop strategic alliances with corporates, government, and institutions.</li><li>Establish presence in untapped markets to strengthen brand positioning.</li></ul>3. Leadership &amp; Team Management<ul><li>Lead, coach, and mentor regional sales managers and their teams.</li><li>Set KPIs, review performance, and implement corrective actions.</li><li>Build a performance-driven culture with clear accountability.</li><li>Ensure continuous skill development of the sales force.</li></ul>4. Client &amp; Partner Relationship Management<ul><li>Maintain strong relationships with high-value corporate clients and EPC customers.</li><li>Negotiate contracts, proposals, and pricing strategies.</li><li>Strengthen partnerships with suppliers, distributors, and strategic accounts.</li></ul>5. Business Execution &amp; Coordination<ul><li>Work closely with engineering, project, supply chain, and finance teams to ensure smooth execution.</li><li>Oversee timely project delivery and after-sales support.</li><li>Ensure compliance with company policies, industry standards, and regulatory requirements.</li></ul>Key Requirements<ul><li>Education: Bachelor&rsquo;s degree in Electrical/Mechanical Engineering, Energy, or Business Administration (MBA preferred).</li><li>Experience: 10&ndash;15 years of progressive sales experience, with at least 5 years in solar EPC and trade, including leadership of multi-regional/national teams.</li><li>Proven success in delivering large EPC projects and expanding trade/distributor networks.</li><li>Strong leadership and people management skills, with experience leading country-wide sales teams.</li><li>Excellent negotiation, business development, and strategic planning skills.</li><li>Deep understanding of solar technologies, EPC project cycles, and solar products distribution.</li><li>Willingness to travel extensively across Pakistan.</li></ul>KPIs / Success Metrics<ul><li>Achievement of national EPC and trade sales targets.</li><li>Growth of EPC project pipeline across multiple regions.</li><li>Expansion of dealer/distributor network nationwide.</li><li>Customer satisfaction and long-term client retention.</li><li>Improved market share and profitability.</li><li>Performance and retention of sales team.</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs220,000.00 per monthWork Location: In person

Head of Sales Solar

Explore 960+ Head of operations in Islamabad this September. Find roles across top companies and apply now to boost your career.