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ACE Money Transfer

About ACE Money TransferACE Money Transfer is a UK-based multinational Fintech company, headquartered in Manchester, United Kingdom. We provide fast, secure, and user-friendly online remittance services to customers in 28 countries, including the UK, Europe, Canada, and Australia, enabling them to send money to over 100 countries worldwide.Our mission is to revolutionize the remittance experience through digital innovation, operational excellence, and a strong compliance-first approach. As part of our ambitious growth and digital transformation, we are expanding our leadership team in Pakistan.Position Overview:We are looking for a dynamic, strategic, and experienced Head of Operations to lead and scale our operational teams and systems across multiple geographies. The ideal candidate will have a deep understanding of the remittance/fintech landscape, proven leadership in operations management, and the ability to drive efficiency and excellence across all facets of the business.This critical role reports directly to the CEO (Chief Executive Officer) and works in close partnership with Product, Compliance, Customer Experience, Technology, Finance teams &amp; other teams.Key ResponsibilitiesOperational Strategy &amp; Leadership<ul><li>Develop and implement operational strategies aligned with ACE&rsquo;s global fintech roadmap.</li><li>Oversee end-to-end operations, including transaction processing, reconciliation, customer service, agent support, disbursement, and partner onboarding.</li><li>Translate business goals into actionable plans that enhance scalability, efficiency, and compliance.</li></ul>Team Leadership &amp; Supervision<ul><li>Lead, mentor, and manage cross-functional operations teams across Kharian, Lahore, and Islamabad.</li><li>Foster a high-performance team culture emphasizing ownership, accountability, and collaboration.</li><li>Monitor daily team operations, ensure timely task completion, and uphold quality standards.</li></ul>Workflow Management &amp; Coordination<ul><li>Assign and track operational tasks for effective workflow management.</li><li>Act as a central point of contact for team queries and escalations.</li><li>Collaborate with departments such as Customer Experience, IT, and Tech Support for cross-functional issue resolution.</li></ul>Process Optimization &amp; Continuous Improvement<ul><li>Identify process inefficiencies and lead optimization initiatives using Lean, Agile, or Six Sigma methodologies.</li><li>Drive automation and digitization efforts in partnership with the Technology team.</li><li>Standardize SOPs and enforce best practices across the operations team.</li></ul>KPI Monitoring &amp; Reporting<ul><li>Track and analyse performance metrics such as SLA adherence, payment processing accuracy, and issue resolution times.</li><li>Regularly report key performance indicators to senior leadership with insights and action plans.</li><li>Ensure consistent achievement of service levels and performance goals.</li></ul>Regulatory &amp; Compliance Alignment<ul><li>Ensure all operational activities are compliant with internal policies and external regulatory requirements.</li><li>Liaise with the Compliance and Risk teams to prepare for audits and ensure operational transparency.</li></ul>Quality Control &amp; Risk Management<ul><li>Conduct periodic audits of processes to maintain service quality and compliance.</li><li>Oversee the resolution of payment discrepancies, cancellations, and escalations to ensure customer satisfaction.</li></ul>Problem-Solving &amp; Incident Management<ul><li>Serve as the primary escalation point for operational issues.</li><li>Collaborate with cross-functional teams to resolve system bugs, service disruptions, or payment failures.</li><li>Maintain oversight of open tickets and incident logs to ensure timely resolution.</li></ul>Stakeholder Management &amp; Cross-Functional Collaboration<ul><li>Work closely with Product, Engineering, Finance, Compliance, and Customer Experience to ensure alignment across departments.</li><li>Manage and strengthen relationships with banks, payment service providers (PSPs), and other external vendors.</li></ul>Reporting &amp; Documentation<ul><li>Prepare comprehensive operational reports and dashboards for leadership.</li><li>Maintain documentation of processes, performance benchmarks, and operational incidents.</li></ul>Process Automation &amp; Efficiency GainsIdentify operational processes that can benefit from AI-powered automation&mdash;such as customer support (via chatbots), payment reconciliation, fraud detection, and document verification. Leverage AI tools to reduce manual workload, improve speed, and enhance accuracy across routine tasks.Predictive Analytics for Decision-MakingIntegrate AI-driven analytics to forecast transaction volumes, detect anomalies in payment patterns, and optimize resource allocation. Use predictive models to proactively address operational bottlenecks and support data-driven strategic planning.Other Duties<ul><li>Take on additional responsibilities as assigned by the COO or department leadership to support business needs.</li></ul>Key RequirementsEducation &amp; Certifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations, Engineering, or related field.</li><li>MBA or equivalent Master&rsquo;s degree preferred.</li><li>Certifications in Lean Six Sigma, PMP, Agile, or related frameworks are a strong plus.</li></ul>Experience<ul><li>Minimum 10 years of progressive experience in operations within fintech, remittance, banking, or payment sectors.</li><li>At least 3&ndash;5 years in a senior leadership position managing large operational teams.</li><li>Proven experience in digital transformation, automation, and process scaling.</li></ul>Skills &amp; Attributes<ul><li>Strong leadership, communication, and problem-solving skills.</li><li>Highly analytical with hands-on experience in data-driven decision-making.</li><li>Proficient in ERP systems, CRM platforms, and analytics tools (e.g., Power BI, Tableau).</li><li>Able to perform under pressure in a fast-paced, multicultural, and growing fintech environment.</li></ul>Work Location This role is based in:<ul><li>Kharian</li><li>Lahore</li><li>Islamabad</li></ul>Rarely travel between these cities, and occasional international travel may be required.What We Offer<ul><li>Competitive market salary.</li><li>Health and medical coverage.</li><li>Annual bonuses and rewards.</li><li>Global exposure and leadership development opportunities.</li><li>A fast-paced, inclusive, and growth-oriented work environment.</li></ul>Learn more about ACE Money Transfer: Company ProfileJob Type: Full-timeWork Location: In person

Head of Operations

inDriver

<div><div><div>We are in search of a Head of Department (HOD) to lead initiatives related to Pakistan, with a primary focus on the Kravenmart project. The ideal candidate should possess strong leadership skills, market expertise in Pakistan, and experience managing cross-functional teams within a fast-paced environment.</div></div></div>
 <div><div><div><div><div><h2 class="jobSectionHeader">Responsibilities</h2>
Key Responsibilities: 
&ndash; Help darkstore teams meet revenue and profit goals, based on Board plans. 
&ndash; Make sure new cities launch on time and operating guides are consistent. 
&ndash; Improve service levels (SLA), customer satisfaction (NPS), and other operational metrics by working better with delivery and in-store partners. 
&ndash; Watch how things are going, point out problems, and help plan solutions. 
&ndash; Work with different teams inside and outside the company. 
 
Scope of Responsibility: 
&ndash; This role focuses on Pakistan (KraveMart). 
&ndash; There&rsquo;s a chance to help with international growth in the future. 
&ndash; You&rsquo;ll work directly with local partners and vendors to ensure good delivery and service. 
&ndash; Meeting revenue and cost targets set by the Board. 
&ndash; Achieving SLA and improving NPS. 
&ndash; Launching new cities on time and within budget. 
&ndash; Ensuring operations follow rules and partners perform well.
<h2 class="jobSectionHeader">Qualifications</h2>
&ndash; 5+ years of experience in quick commerce, food delivery, consumer goods, logistics, or startup operations. 
&ndash; Strong understanding of grocery logistics, darkstore operations, and customer experience. 
&ndash; Experience working closely with founders or in startup environments. 
&ndash; A background in finance or analytics is a big plus. 
&ndash; Must be fluent in English; Urdu is needed for the Pakistan role. 
 
Key Skills: 
&ndash; Leading teams and coordinating across different functions. 
&ndash; Analytical thinking and good with data. 
&ndash; Communication and managing relationships with important people. 
&ndash; Standardizing processes and carrying out operations. 
&ndash; Builder mindset: You like getting into the details and making things work better. 
&ndash; Ownership without ego: You get results by influencing others and working as a team. 
&ndash; Adaptability: You do well in fast-changing, high-growth situations. 
&ndash; Troubleshooting &amp; growth mindset: You solve problems and make systems better as you go.</div></div></div></div></div>

Mobilink Bank

<div>
 
 
 Job Title:
 
 Head Business Technology
 
 
 
 Department:
 
 Information Technology
 
 
 
 Location:
 
 Mobilink Microfinance Bank Limited
 
 
 
 Bank Grade:
 
 SVP
 
 
 
 Reports To:
 
 Chief Information Officer
 
 
 
 
 
 
 What is Head Business Technology &ndash; MMBL?
 
 
 
 The Head of Business Technology leads the strategy and execution of core banking systems, digital platforms, and application development. This role ensures seamless integration, operational efficiency, and compliance across all technology functions. Working closely with senior leadership, the position drives digital transformation and delivers secure, scalable, and customer-focused tech solutions aligned with business goals.
 
 
 
 
 
 
 What Head Business Technology - MMBL Does?
 
 
 
 
 
 <ul>
 <li>
 Lead the strategy, implementation, and optimization of core banking systems, ADCs, in-house software development, and mobile applications
 </li>
 <li>
 Ensure seamless integration of Temenos T24 across banking functions for operations, transactions, and compliance
 </li>
 <li>
 Maintain system stability, security, performance, and drive continuous innovation
 </li>
 <li>
 Manage upgrades, enhancements, and strategic alignment of core banking platform
 </li>
 <li>
 Collaborate with senior leadership to ensure technology supports current and future business needs
 </li>
 <li>
 Oversee Internet Banking (IRIS), UBPS, and Mobile Banking (MONETA) platforms
 </li>
 <li>
 Ensure regulatory compliance and execution of digital initiatives
 </li>
 <li>
 Led middleware replacement project and in-sourcing of bill payment and home remittance
 </li>
 <li>
 Oversee design, development, and maintenance of core applications and mobile platforms
 </li>
 <li>
 Ensure applications are secure, user-friendly, high-performing, and integrated with core and third-party systems
 </li>
 <li>
 Coordinate across business units, UX/UI teams, and infrastructure to deliver impactful solutions
 </li>
 <li>
 Monitor technology trends to ensure the bank&rsquo;s digital efforts remain future-ready
 </li>
 <li>
 Manage cross-functional teams to deliver cost-effective, timely, and high-quality solutions
 </li>
 <li>
 Maintain compliance with regulatory requirements while ensuring innovation and operational excellence
 </li>
 <li>
 Promote a collaborative culture focused on continuous improvement and customer value
 </li>
 </ul>
 
 
 
 
 
 What are we looking for and what does it require to be Head Business Technology -MMBL?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Hold a Bachelor&rsquo;s degree in CS from a reputable Institution, however Master in CS will be preferable.
 </li>
 <li>
 Have a minimum of 10 years&rsquo; experience of working in IT/Telecom/Bank industry.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Planning &amp; Organizational Skills
 </li>
 <li>
 Focus on Teamwork &amp; Customer Orientated attitude
 </li>
 <li>
 Have worked on enterprise level solution implementation
 </li>
 <li>
 Have worked on Mobile financial services
 </li>
 <li>
 Have worked as Project manager.
 </li>
 <li>
 Have good verbal and written communication skills and good presentation skills
 </li>
 <li>
 Understand the impacts of technical level changes to Business
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Banking knowledge/experience
 </li>
 <li>
 Skilled in IT planning, budgeting and implementation
 </li>
 <li>
 Thorough understanding of compliance and regulatory requirements for bank
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
 
 
</div>

Head Business Technology

<div>
 
 Department:
 
 Branch Operations
 
 
 
 Reports To:
 
 Head Branch Operations Support Unit
 
 
 
 Job Grade:
 
 VP
 
 
 
 Total Positions:
 
 01
 
 
 
 Job Location:
 
 Head Office, Islamabad
 
 
 
 
 
 
 
 What is Executive Manager Branch Operations - MMBL?
 
 
 
 
 
 
 The Executive Manager, Branch Operations is responsible for managing regional banking operations, ensuring effective coordination with BSMs and reportees to meet operational goals. This role strengthens operational controls, implements banking policies, and drives efficiency through change plans. The manager identifies operational risks, ensures corrective actions are taken, and conducts regular onsite branch visits for reviews. They monitor branch performance via BI reports, support BSMs in achieving goals, and ensure strict adherence to policies. Additionally, the manager tracks corrective actions from audits and SBP inspections.
 
 
 
 
 
 
 What Executive Branch Operations - MMBL Does?
 
 
 
 
 
 <ul>
 <li>
 Review, evaluate, and extend support for the implementation/revision of various operational policies.
 </li>
 <li>
 Set Key Performance Indicators (KPIs) for Branch Banking Operations for regular monitoring.
 </li>
 <li>
 Resource Planning, Capacity Building &amp; Training: Ensure timely hiring and transfer of operational staff in consultation with BSMs/BMs, participate in the interview process, optimize staff development at branches, and conduct volume/capacity analysis to improve operational efficiencies and employee performance.
 </li>
 <li>
 Ensure timely reporting of incidents related to fraud, forgery, and operational loss.
 </li>
 <li>
 Set deterrents against fraud, forgeries, and operational losses in banking operations.
 </li>
 <li>
 Develop a compliance culture in branches and work with teams to achieve a branch environment that meets desired benchmarks for fraud prevention.
 </li>
 <li>
 Enforce compliance with Consumer Protection Guidelines &amp; Regulations within branch banking operations.
 </li>
 <li>
 Ensure the implementation of Service Quality Guidelines across all branches.
 </li>
 <li>
 Supervise the area/branch operations team in resolving staff disputes and foster inter-functional harmony.
 </li>
 <li>
 Ensure good service quality ratings are maintained at branches.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for and what does it require to be Executive Manager Branch Operations - MMBL?
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor's/Master's in Business Administration, Finance, or related field.
 </li>
 <li>
 Experience: 7 years in Branch Banking, with at least 3 years in the same role.
 </li>
 <li>
 Strong understanding of banking regulations, audit processes, and banking products.
 </li>
 <li>
 Proven ability to lead teams, manage incentive programs, and implement staff training.
 </li>
 <li>
 Knowledge of SBP policies, prudential regulations, and statutory laws.
 </li>
 <li>
 Experience with Alternate Delivery Channels (ADCs) and compliance mechanisms.
 </li>
 <li>
 Strong interpersonal, communication, and team-building skills.
 </li>
 <li>
 Ability to manage multiple tasks, solve complex problems, and work under pressure.
 </li>
 <li>
 Strong internal control, monitoring skills, and alignment with bank&rsquo;s strategy.
 </li>
 <li>
 Proficient in report writing, business communication, and fraud mitigation.
 </li>
 <li>
 Adaptable to changes in technology, regulations, and internal controls.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.
 
 
 
</div>

Executive Manager Branch Operations

MedAsk Pvt Ltd

Job Title: Retail / Community PharmacistLocation: DHA IslamabadExperience: 2 years and above in Commercial Pharmacy SetupEducation: Pharm - DRole and Responsibilities&middot; Program / plan, direct / organize, rectify and successfully implement all activities in relation to operations in a Commercial Pharmacy.&middot; Supervision of pharmacy reports &amp; liaison with Head office.&middot; Maintenance of legal procedure &amp; narcotic registers.&middot; Maintain a disciplined environment in the Pharmacy.&middot; Provide staff training &amp; new products knowledge to Pharmacy team.&middot; Prepare periodic performance evaluation on all employees.&middot; Institute &amp; implement enhancement of qualitySkills:&middot; Patient Counselling&middot; Communication and team player&middot; Pressure Handling&middot; Team ManagementCompensation &amp; Benefits:&middot; Market Competitive Salary&middot; Medical, Casual &amp; Annual Leaves&middot; Life Insurance&middot; Gratuity&middot; EOBI&middot; Career Progression and work life balance(URGENT HIRING)Job Type: Full-timeJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Retail / Community Pharmacist (Commercial Pharmacies)

Royal Solar Energy Pvt Ltd

Branch Sales &amp; Operations Manager Location: Islamabad Branch Company: Royal Solar Energy (Pvt) Ltd Job Type: Full-Time Timings: Monday to Saturday | 10:00 AM &ndash; 06:00 PM Experience Required: 3&ndash;4 Years in Sales &amp; Branch Operations (Sales Experience Preferred)About Us:Royal Solar Energy is one of Pakistan&rsquo;s leading renewable energy companies, providing high-quality solar solutions to residential, commercial, and industrial sectors. We are now expanding our presence and looking for a dynamic Branch Sales &amp; Operations Manager to lead our Islamabad Franchise.Key Responsibilities:<ul><li>Oversee day-to-day operations of the Islamabad branch, ensuring smooth workflow across departments</li><li>Design and implement strategies to convert qualified leads into successful sales</li><li>Manage and motivate tele sales and field teams to achieve monthly sales targets</li><li>Monitor team performance, deliver training, and ensure efficient task execution</li><li>Coordinate with the Head Office for inventory, marketing campaigns, reporting, and service support</li><li>Ensure excellent customer service and address escalated client issues promptly</li><li>Maintain organized documentation and generate reports for audits and performance reviews</li></ul>Candidate Requirements:<ul><li>Experience: 3&ndash;4 years in branch sales/operations management (solar/energy sector preferred)</li><li>Strong leadership, communication, and decision-making skills</li><li>Proven track record in sales and team supervision</li><li>Tech-savvy with working knowledge of MS Office and CRM systems</li><li>Able to manage operations independently and meet targets consistently</li></ul>What We Offer:<ul><li>Competitive salary with attractive performance-based incentives</li><li>Leadership opportunity in a high-growth renewable energy company</li><li>Professional development and career advancement</li><li>Supportive and collaborative work environment</li><li>A chance to lead operations in the capital&rsquo;s fast-growing solar market</li></ul>How to Apply:Interested candidates should send their updated CV to [hr.lhr@royalsolar.pk] with the subject: &quot;Branch Sales &amp; Operations Manager &ndash; Islamabad&quot;Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Branch Sales and Operations Manager

Sukoon Vista Pvt Ltd

Sales Executive &ndash; Real EstateCompany: Planet X &ndash; Centrum Group of CompaniesWork Location: B-17, IslamabadHiring Partner: Centrum Group of CompaniesPlanet X, a premium brand under the Centrum Group of Companies, is seeking motivated and experienced Sales Executives for its commercial real estate projects in Islamabad.Key Responsibilities:Sell commercial real estate unitsBuild and maintain strong relationships with clientsConvert leads into successful sales and achieve monthly/quarterly targetsCollaborate with internal teams for smooth sales operationsRequirements:Minimum 1.5 years of proven experience in real estate salesExcellent communication, negotiation, and interpersonal skillsTarget-oriented with a proactive approach to salesBachelor's degree preferredSalary: Rs. 45,000 &ndash; 55,000/month (based on experience and performance)Job Type: Full-time | In-personWork Location: B-17, IslamabadInterview Location: Head Office &ndash; One Constitution Avenue, G-5, IslamabadApply Now: hr@centrumgroup.com.pkExperience:Real Estate Sales: 1.5 years (Required)Preferred: 2 years of relevant experienceJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Sales Executive – Real Estate

Explore 1126+ Head of operations in Islamabad this September. Find roles across top companies and apply now to boost your career.

1126 head of operations jobs IN Islamabad

Head of Operations

Head of Operations

Head Business Technology

Executive Manager Branch Operations

Retail / Community Pharmacist (Commercial Pharmacies)

Branch Sales and Operations Manager

Sales Executive – Real Estate