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global operations specialist

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Global Operations Specialist is responsible for analyzing the organization's sales performance and operational efficiency worldwide. This role involves supporting global sales teams and executives by providing detailed sales and market analysis, including pipeline assessment, forecasting, historical sales analysis, and market potential evaluation. Additionally, the specialist will play a crucial role in implementing and maintaining sales automation tools in various regions to enhance organizational value.
 
 
 
 What You Will Do As a Global Operations Specialist
 
 
 
 Employees employed in the role of Global Operations Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 
 Your Responsibilities Will Include, But Are Not Limited To
 
 
 
 <ul>
 <li>
 Coordinate with Partners and sales operations globally
 </li>
 <li>
 Support global onboarding of partners and internal teams with tools, documentation, and process training.
 </li>
 <li>
 Analyze trends and performance metrics to identify opportunities for efficiency and growth.
 </li>
 <li>
 Manage global portals, ensuring updated catalog and prices
 </li>
 <li>
 Provide daily operational support
 </li>
 <li>
 Monitor invoicing and address payment delays
 </li>
 <li>
 Deliver business intelligence through reporting and analysis
 </li>
 <li>
 Build relationships with sales and corporate support leadership
 </li>
 <li>
 Communicate frequently and effectively
 </li>
 <li>
 Drive results and follow through
 </li>
 <li>
 Participate in calls for communication, improvement, and alignment
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 At least 5 years of Data Analyst, Business Intelligence, Financial Analyst, Operations Analyst
 </li>
 <li>
 Experience in offshore/out-sourced environments, sales, business operations, or marketing with project coordination
 </li>
 <li>
 Effective communication skills across all levels of business
 </li>
 <li>
 Advanced Excel Skills in MS Office tools, especially Excel and Power Bi for advanced modeling and data analysis
 </li>
 <li>
 Detail-oriented with high accuracy
 </li>
 <li>
 Ability to work in a fast-paced environment and meet deadlines
 </li>
 <li>
 Excellent customer service and account management skills
 </li>
 <li>
 Strong analytical, problem-solving, and decision-making abilities
 </li>
 <li>
 Neutral accent with good articulation and professional escalation management
 </li>
 <li>
 Outstanding presentation and communication skills
 </li>
 <li>
 Graduate &ndash; In any discipline.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00 PM to 6:00 AM (Pk time)
</div>

Global Operations Specialist

Golden Hawk Technologies

Job Title: Quality Assurance SpecialistLocation: DHA Phase 2, IslamabadTimings: 1:00 PM &ndash; 10:00 PM (Monday to Friday)Department: Quality AssuranceJob Overview:We are looking for a dedicated and detail-oriented Quality Assurance Specialist - BPO to oversee and maintain the quality standards of our customer support operations. The ideal candidate will be responsible for monitoring calls, evaluating overall team performance, providing feedback, training new resources, and ensuring compliance with company policies. This role requires strong communication skills, analytical thinking, and the ability to work closely with both management and frontline teams to drive continuous improvement.Key Responsibilities:Monitor and evaluate inbound/outbound calls to ensure quality, compliance, and adherence to company standards.Conduct mock call tests for new hires to assess readiness before live operations.Train and coach new resources on call handling, communication etiquette, and company processes.Prepare and maintain a weekly schedule for all team members.Monitor the overall performance of every team in operations and highlight areas of improvement.Identify skill gaps and recommend targeted training sessions to improve performance.Provide constructive feedback and share regular QA reports with management.Collaborate with team leads and HR to ensure consistent quality across all shifts.Check hourly status updates and ensure daily stand-ups are conductedSupport management in implementing strategies for continuous improvement in customer satisfaction.Requirements:3 to 4 years of experience as a QA Specialist/QA Analyst/Trainer in a BPO or call center environment.Strong knowledge of call monitoring, quality standards, and customer service best practices.Proven ability to evaluate and track team performance across operations.Excellent communication and interpersonal skills.Ability to prepare schedules and manage team performance effectively.Strong problem-solving and coaching abilities.Ability to work under pressure and manage multiple tasks effectively.Perks &amp; Benefits:Competitive salary package.Growth opportunities in a professional work environment.Training and development opportunities.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in training?</li></ul>Experience:<ul><li>B2B &amp; B2C Operations : 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Quality Assurance Specialist - BPO

Zones

<div>Description 
 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
As the Sourcing Specialist, you will play a critical role in managing costs, ensuring product availability, and optimizing ordering processes. Your responsibilities will revolve around cost management strategies, product availability maintenance, ordering efficiency improvements, and fostering strong communication both internally and externally. You will need to demonstrate sharp negotiation skills, proficient IT knowledge, and excellent communication abilities to excel in this role. 
What you&rsquo;ll do as the Sourcing Specialist:
Employees employed in the role of Sourcing Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Cost management through sourcing cost reductions, rebates, extended payment terms, distribution warehousing, ship on-demand order placement and distributor/mfr. program utilization.</li><li>
Product availability management of in stock %, turns, mix and alternate sourcing</li><li>
Ordering efficiencies measured by purchase order cycle times and delivery timing</li><li>
Ordering accuracy, entry errors, CRM cases, vendor errors and end user receiving errors as a result of ordering and order fulfillment</li></ul>
What you will bring to the team:<ul><li>
Bachelors/Masters degree in Supply Chain or a relevant field is mandatory</li><li>
Candidate should have a general understanding of information technology and other electronics products and associated terminology.</li><li>
Sharp negotiation and decision-making skills.</li><li>
Possess excellent oral and written communication skills,</li><li>
Ability to interact well with groups, a strong customer service orientation</li><li>
Ability to manage multiple tasks with little supervision</li><li>
Must work with a sense of urgency and excel in a dynamic, fast-paced growth environment.</li><li>
Intermediate or advanced computer skills, experience and proficiency with MS Word, Office and Excel are required, and knowledge of Access is preferred.</li><li>
Strong understanding with ERP and CRM</li><li>
Effectively communicate with sales organizations on status of request.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job Timings: 9:00 PM &ndash; 6:00 AM Pakistan time.</div>

Sourcing Specialist

Job Portal - dinCloud Pakistan

<li>Job Description
About the Role
Specialist compute service operations provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.
What You Will Do
Essential Job Functions:<ul><li>
Background and understanding of technical cloud-based MSP workspace and environment.</li><li>
Debugging issues for various flavors of Windows, Linux, and Mac.</li><li>
Server administration (2008,2012,2016,2019)</li><li>
Domain Controllers, Active Directory, DNS, DHCP.</li><li>
RMM tools (Kaseya, SolarWinds RMM, Ninja)</li><li>
Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)</li><li>
Alerts configurations and escalations (email, SMS, etc.)</li><li>
Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)</li><li>
Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)</li><li>
Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)</li><li>
OS patching/updating tools (SCCM, SCOM, WSUS, WDS)</li><li>
Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)</li><li>
Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)</li><li>
Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)</li><li>
Good understanding of software and hardware techniques for x86 virtualizations.</li><li>
Analyze system logs and identify potential issues with computer systems.</li><li>
Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.</li><li>
Responsible for documenting the configuration of the system.</li><li>
Effectively multitask and manage competing priorities</li><li>
Team player - ready to contribute whatever it takes or play any role on a team to get the job done</li><li>
Intune management experience</li><li>
O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.</li></ul>
What Qualifies You<ul><li>
BSc. Engineering degree (Electrical/Telecom/Computer)</li><li>
Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365</li><li>
Highly technical, organized, and have excellent communication and people skills.</li><li>
A highly motivated individual who thrives in a fast-paced environment.</li><li>
Comfortable in both local and global working environments.</li></ul></li>

Specialist Compute Service Operations

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Microsoft Cloud Solutions Specialist at Zones, you will play a pivotal role in identifying, developing, and executing sales on the Microsoft Qualified lead referral program (MSQRP) to increase the organization&rsquo;s footprint with OEMs and maximize sales.
 
 
 
 What You Will Do As a Cloud Solutions Specialist
 
 
 
 Employees employed in the role of Cloud Solutions Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive Microsoft-qualified referrals by identifying and contacting relevant customers.
 </li>
 <li>
 Schedule Microsoft Teams meetings with qualified leads to discuss their IT infrastructure needs.
 </li>
 <li>
 Consult with customers to recommend the most suitable Microsoft Licensing solutions.
 </li>
 <li>
 Manage B2B client relationships to ensure successful solution implementation.
 </li>
 <li>
 Staying up to date on the latest Microsoft products and service knowledge.
 </li>
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 Identify and solve Issues related to M365 Licensing.
 </li>
 <li>
 Assist Account Managers in licensing discussions by providing in-depth knowledge of M365 products.
 </li>
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 Empower Account Managers to answer basic Microsoft Licensing questions through knowledge-sharing.
 </li>
 <li>
 Attend Microsoft Teams meetings set by Account Managers to support customer licensing discussions.
 </li>
 <li>
 Analyze customer licensing needs and identify potential gaps or optimization opportunities.
 
 
 </li>
 </ul>
 
 What Will You Bring To The Team
 
 
 
 <ul>
 <li>
 A minimum of 1 year of experience in technology sales, or lead-generation-focused role with ability to scope and price solutions with minimal support.
 </li>
 <li>
 Bachelor's degree in a related field.
 </li>
 <li>
 Cloud Certification/Knowledge like Microsoft Programs would be a plus.
 </li>
 <li>
 Familiarity with Microsoft software and infrastructure licensing plans would be a plus.
 </li>
 <li>
 Exceptional learning skills, motivating individuals to reach their full potential.
 </li>
 <li>
 Excellent communication and presentation abilities, both written and verbal.
 </li>
 <li>
 Analytical and data-driven mindset for assessing program effectiveness and making data-backed improvements.
 </li>
 <li>
 Ability to work collaboratively and build relationships across all organizational levels.
 </li>
 <li>
 Passion for staying current on industry trends and best practices in developing Sales Team.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 P.M to 6:00 A.M (Pk time)
</div>

Cloud Solutions Specialist

HiRe Solutions

Job Title: Medical Coding SpecialistLocation: I-8, Islamabad Shift Timing: Night Shift (6:00 PM &ndash; 2:00 AM) Salary: PKR 50,000 / month (Starting) Employment Type: Full-Time / On-siteAbout UsAlpha Hire Solutions is a rapidly growing healthcare outsourcing and staffing firm, providing high-quality services to clients across the U.S. healthcare industry. We are currently seeking a Medical Coding Specialist to join our dynamic night-shift operations team in Islamabad (I-8 office).Job DescriptionThe Medical Coding Specialist will be responsible for reviewing, analyzing, and accurately assigning medical codes to patient diagnoses and procedures using ICD-10, CPT, and HCPCS systems. The ideal candidate will ensure compliance with all coding guidelines, improve claim accuracy, and support efficient revenue cycle management.Key Responsibilities<ul><li>Review and interpret clinical documentation to assign appropriate medical codes.</li><li>Ensure accurate coding for diagnoses, procedures, and services according to ICD-10-CM, CPT, and HCPCS standards.</li><li>Collaborate with billing and credentialing teams to ensure compliance with payer requirements.</li><li>Audit and recheck coding accuracy to minimize claim denials and rejections.</li><li>Maintain up-to-date knowledge of coding guidelines, payer policies, and healthcare regulations.</li><li>Meet daily and weekly productivity and quality targets.</li><li>Handle confidential patient information with professionalism and discretion.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree or equivalent (preferably in life sciences or healthcare).</li><li>Minimum 1 year of experience in medical coding (freshers with strong training can also apply).</li><li>Knowledge of ICD-10, CPT, and HCPCS coding systems.</li><li>Certification (CPC, COC, or equivalent) will be a strong plus.</li><li>Excellent command of English (written and verbal).</li><li>Ability to work night shift (6:00 PM &ndash; 2:00 AM).</li><li>Detail-oriented, analytical, and able to meet tight deadlines.</li></ul>What We Offer<ul><li>Competitive starting salary of PKR 50,000/month.</li><li>Growth and performance-based salary increments.</li><li>Friendly and professional work environment.</li><li>Continuous training and career development opportunities.</li><li>Opportunity to work with an international client base.</li></ul>How to ApplyInterested candidates are encouraged to send their updated CV/Resume with the subject line &ldquo;Medical Coding Specialist &ndash; Night Shift&rdquo;.Job Type: Full-timePay: Rs75,000.00 - Rs90,000.00 per monthWork Location: In person

Medical Coding Specialist

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Senior Sales Specialist Location: Islamabad, Pakistan Company: EnzaHomeAbout EnzaHome: EnzaHome is a globally recognized premium furniture and home lifestyle brand, offering contemporary designs, superior quality, and an exceptional customer experience. We are looking for an experienced and performance-driven Senior Sales Specialist to strengthen our Islamabad showroom sales team.Job Summary: The Senior Sales Specialist will play a key role in driving showroom sales, handling high-value clients, mentoring junior sales staff, and ensuring an outstanding customer journey while consistently achieving sales targets.Key Responsibilities:<ul><li>Manage and close high-value retail and project-based sales.</li><li>Deliver personalized consultations and product recommendations to clients.</li><li>Achieve and exceed individual sales targets and KPIs.</li><li>Guide and support junior sales executives on sales techniques and customer handling.</li><li>Maintain strong relationships with repeat and premium clients.</li><li>Ensure showroom standards, product displays, and brand guidelines are consistently met.</li><li>Handle customer escalations professionally and ensure timely resolution.</li><li>Maintain accurate sales records and customer data in CRM systems.</li><li>Coordinate with logistics and operations teams for smooth order processing and deliveries.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent qualification (preferred).</li><li>4&ndash;6 years of experience in retail or showroom sales, preferably in furniture, luxury retail, or lifestyle brands.</li><li>Proven track record of meeting and exceeding sales targets.</li><li>Excellent communication, negotiation, and customer relationship skills.</li><li>Strong product knowledge and ability to upsell and cross-sell.</li><li>Professional appearance and customer-focused attitude.</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>What We Offer:<ul><li>Competitive salary with attractive commission and incentives.</li><li>Opportunity to work with a premium international furniture brand.</li><li>Supportive, professional, and growth-oriented work environment.</li><li>Career progression and leadership development opportunities.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Senior Sales Specialist

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