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operations manager assistant

Shapes Pvt. Ltd.

Operations Manager Job Description:Our expanding company is seeking to hire an operations manager to join our team. Successful candidates will have a bachelor's degree in operations management (or a related field) and have prior experience in a management or leadership position. A deep understanding of financial management is also a plus. Operations Manager Responsibilities:<ul><li>Oversee daily operations, ensuring the smooth functioning of the facility</li><li>Manage staff, schedules, and customer relations</li><li>Develop marketing and business growth strategies</li><li>Handle financial transactions and reporting</li><li>Maintain high standards of customer service and facility management</li><li>Coordinate events, and memberships</li><li>Provide inspired leadership for the organization.</li><li>Make important policy, planning, and strategy decisions.</li><li>Help promote a company culture that encourages top performance and high morale.</li><li>Work with other senior stakeholders.</li><li>Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.</li><li>Work with the board of directors to determine values and mission, and plan for short and long-term goals.</li><li>Identify and address problems and opportunities for the company.</li><li>Support worker communication with the management team.</li></ul>Operations Manager Requirements:<ul><li>Bachelor&rsquo;s degree in operations management or related field.</li><li>Experience in management, operations, and leadership.</li><li>Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.</li><li>Ability to build consensus and relationships among managers, partners, and employees.</li><li>Excellent communication skills.</li><li>Solid understanding of financial management.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: Rs80,000.00 - Rs100,000.00 per monthExperience:<ul><li>Operations Department: 3 years (Preferred)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>Work Location: In person

Operations Manager

Abacus

<div>
 
 
 Company Introduction
 
 
 
 Abacus has been at the forefront of delivering innovative business solutions for nearly 35 years, empowering organizations to turn their visions into reality. With a strong emphasis on industry-specific solutions and technology-driven delivery, we are dedicated to helping our clients achieve leadership in their sectors. Our commitment to embracing change with vision, courage, and integrity makes us a trusted partner for our clients.
 
 
 
 
 
 
 Position: Assistant Manager BPO Operations (International)
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 Team Leadership and Management
 
 :
 
 
 Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
 
 
 Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
 
 
 Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
 
 
 Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.
 
 
 
 
 
 
 Operational Excellence
 
 :
 
 
 Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
 
 
 Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
 
 
 Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
 
 
 Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.
 
 
 
 
 
 
 Client Relationship Management
 
 :
 
 
 Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
 
 
 Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
 
 
 Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.
 
 
 
 
 
 
 Process Improvement and Innovation
 
 :
 
 
 Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
 
 
 Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
 
 
 Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.
 
 
 
 
 
 
 Job Specification
 
 :
 
 
 Bachelor&rsquo;s degree
 
 
 5+ Years post education experience
 
 
 
 
 
 
 Salary Package:
 
 Up to 200K (Negotiable)
 
 
 
 Timings:
 
 6:00 PM to 3:00 AM (Monday to Friday)
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Weekly 2 Days Off
 </li>
 <li>
 EOBI
 </li>
 <li>
 Medical Life Insurance (IPD + OPD)
 </li>
 <li>
 Annual, Casual and Sick Leaves (38)
 </li>
 <li>
 Annual Increment (Performance based)
 </li>
 </ul>
 
 
 
 
 At Abacus, we&rsquo;re not just a workplace; we&rsquo;re a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.
 
 
 
 
 
 Join us at Abacus, where our values not only define our work but also shape our identity as a community!
 
</div>

Assistant Operations Manager (US)

Abacus Outsourcing

Job Title: Assistant Manager &ndash; Quality Assurance (Contact Centre Operations)Job Summary:We are seeking a detail-oriented and proactive Assistant Manager &ndash; Quality Assurance to oversee and improve the quality of our contact centre operations. The ideal candidate will be responsible for driving continuous improvement in customer interactions by leading quality monitoring, calibration sessions, training recommendations, and performance analytics. This role ensures that customer service representatives meet internal standards and deliver exceptional customer experiences.Key Responsibilities:<ul><li>Supervise and guide the QA team in evaluating customer interactions (calls, chats, emails) against defined quality parameters.</li><li>Monitor and analyze trends in agent performance, customer satisfaction, and quality scores.</li><li>Conduct regular calibration sessions with internal stakeholders to ensure scoring consistency.</li><li>Provide actionable insights and feedback to team leaders and training teams to bridge performance gaps.</li><li>Develop and implement QA frameworks, audit forms, and SOPs to ensure consistent service delivery.</li><li>Collaborate with operations, training, and compliance teams to ensure adherence to policies and procedures.</li><li>Assist in designing agent coaching plans and performance improvement programs.</li><li>Prepare quality reports and dashboards for senior management review.</li><li>Participate in recruitment, training, and performance reviews of QA analysts.</li><li>Ensure compliance with regulatory and data security standards (e.g., GDPR, HIPAA, etc., if applicable).</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred: Business, Communications, or related field).</li><li>4+ years of experience in quality assurance within a contact centre environment.</li><li>At least 1-2 years in a supervisory or assistant manager role.</li><li>Strong knowledge of QA methodologies and contact centre metrics (AHT, CSAT, FCR, QA scores, etc.).</li><li>Excellent analytical, communication, and coaching skills.</li><li>Proficiency in QA tools and CRM platforms (e.g., NICE, Verint, Salesforce, Zendesk).</li><li>Familiarity with Six Sigma, COPC, or similar quality frameworks is a plus.</li><li>Ability to work in a fast-paced and dynamic environment.</li></ul>Location: Shaheen Complex, 1st floor, Egerton Road, Garhi Shahu, Lahore.Salary: Up to 200KWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Assistant Manager Quality Assurance - Contact Center)

Maeme's Limited

Location: Lahore Full-Time | Experience: 2-3 yearsWe are a dynamic and forward-thinking H.H Tech Solution, seeking an experienced and professional Assistant Manager to support our Lahore office operations. With a strong focus on IT services and consultancy, we value leadership, maturity, and a collaborative approach to managing both team and technology.As the Assistant Manager &ndash; IT / IT Consultancy, you will support the IT Manager by overseeing day-to-day IT operations, managing client-focused IT consultancy engagements, and ensuring the smooth functioning of our IT infrastructure. This role requires a mature and personable female professional with excellent management and communication skills.Key Responsibilities<ul><li>Assist in managing &amp; coordinating daily IT operations, ensuring systems run efficiently and securely</li><li>Oversee and mentor support staff and coordinate with external IT vendors</li><li>Deliver IT consultancy services, advising clients on infrastructure upgrades, software implementations, and process improvements</li><li>Coordinate and manage IT projects, from planning through execution to delivery</li><li>Ensure high-quality client service, addressing client concerns and ensuring satisfaction</li><li>Develop, enforce, and maintain IT policies, procedures, and best practices</li><li>Oversee backup, disaster recovery, network security, and system maintenance tasks</li><li>Prepare and maintain documentation related to systems, configurations, and client deliverables</li><li>Track project progress, budgets, deliverables, and provide status updates to senior management</li></ul>Requirements<ul><li>Preferred Gender: Female &mdash; confident and mature personality suited to leadership and client engagement</li><li>Education: Bachelor's degree in IT, Computer Science, Information Systems, or related field (Master&rsquo;s preferred)</li><li>Experience:</li><li>Minimum 2&ndash;3 years in managing IT operations or IT consultancy environments</li><li>Proven track record in leading IT teams or supporting IT consultancy projects</li><li>Technical Knowledge:</li><li>Familiarity with enterprise-level IT systems, network infrastructure, virtualization, and security</li><li>Consultancy experience in assessing client needs, recommending solutions, and delivering implementation plans</li><li>Soft Skills:</li><li>Strong leadership, communication, and interpersonal skills</li><li>Excellent organizational ability and multitasking capability</li><li>Client-facing competence and professional demeanor</li><li>Location: Must be based in or able to reliably commute to Lahore for in-person responsibilities</li></ul>Apply now: Send your Resume at&middot; E.mail: hhtechsolution01@gmail.com&middot; WhatsApp: +923174967217&middot; Inbox: www.linkedin.com/in/h-h-tech-solution-09722b321Job Type: Full-timeWork Location: In person

Assistant Manager –IT/ IT Consultancy

Metaware Global

Personal AssistantLocation: Al Hafeez Executive, Near Firdous Market, Gulberg 3, LahoreJob Type: Full-time (On-site)Timings: 9:00 AM &ndash; 6:00 PM (Mon&ndash;Fri)Contract: 3-Month Probation &rarr; 1-Year ContractSalary Range: PKR 25,000 &ndash; 35,000Vacancies: 1About Nextal SolutionsNextal Solutions is a forward-thinking company that solves business challenges using AI, technology, and creativity. We&rsquo;re hiring a Personal Assistant to support our management team with day-to-day tasks, organization, and basic data handling.Key Responsibilities<ul><li>Assist the manager in organizing daily schedules and tasks</li><li>Perform data entry and maintain records accurately</li><li>Manage and update CRM systems</li><li>Conduct web research as required</li><li>Prepare and maintain documents using MS Word and Excel</li><li>Provide general administrative support when needed</li></ul>Requirements<ul><li>1 year of relevant experience in an assistant/administrative role</li><li>Basic computer skills: MS Word, Excel, and web research</li><li>Organized, detail-oriented, and proactive</li><li>Strong written English communication (verbal is a plus)</li><li>Ability to join immediately or within 2 weeks</li></ul>What We Offer<ul><li>Salary range: PKR 25k &ndash; 35k</li><li>A chance to work closely with management in a professional, growth-focused environment</li><li>Learning opportunities across operations, research, and CRM management</li><li>Supportive and collaborative workplace culture</li></ul>How to ApplySend your CV to hr@nextalsolutions.com with the subject line: &ldquo;Personal Assistant &ndash; Nextal Solutions&rdquo;Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Personal Assistant

Faisal Movers Express

Job Title: Manager Accounts &amp; Finance Location: Haroon Terminal Thokar Niaz Baig Lahore Company: Faisal Movers Logistic CellPosition Overview: We are seeking a skilled and detail-oriented Assistant Manager Accounts &amp; Finance to oversee financial operations, ensure regulatory compliance, manage budgets, The ideal candidate will have a strong background in financial planning, reporting, and internal control. experience in logistics industry will be preferredKey Responsibilities:<ul><li>Oversee daily accounting operations and financial reporting</li><li>Prepare monthly, quarterly, and annual financial statements</li><li>Develop budgets, forecasts, and financial analysis reports</li><li>Ensure compliance with taxation laws and financial regulations</li><li>Coordinate with external auditors for annual audits</li><li>Monitor cash flow and manage banking relationships</li><li>Implement internal controls and improve financial processes</li></ul>Requirements:<ul><li>Qualification: CA Finalist / ACCA / MBA (Finance) / M.Com or equivalent</li><li>Experience: Minimum 4 years in a managerial finance/accounting role, preferably in logistics or transport industry</li><li>Strong knowledge of accounting software and Microsoft Excel</li><li>Excellent analytical and problem-solving skills</li><li>Ability to work independently and handle multiple tasks efficiently</li></ul>Salary &amp; Benefits: Market competitive salary with additional benefits as per company policy.Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Assistant Manager Accounts and Finance

Kontempo Digital

Job Title: Virtual Assistant (Remote &ndash; Night Shift, USA Time) Location: Onsite Work Hours: 6:00 PM &ndash; 3:00 AM (USA Time) Location: 111-K Sector k DHA Phase 1 LahoreJob Description:Kontempo Digital is seeking a highly organized and proactive Virtual Assistant to support our operations. This is an onsite position requiring strong communication skills, multitasking abilities, and experience with CRM tools.Key Responsibilities:<ul><li>Conduct cold calling to generate leads and follow up with potential clients.</li><li>Manage and update multiple CRM platforms, including Salesforce and QuickBooks, to track sales and client interactions.</li><li>Schedule and coordinate meetings efficiently.</li><li>Repost content across multiple business platforms.</li><li>Ensure timely completion of assigned tasks.</li><li>Respond promptly and professionally to inquiries.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field (or equivalent qualification).</li><li>Excellent USA accent and strong English communication skills are a must.</li><li>Experience in call centers or a similar customer service role is preferred.</li><li>Ability to work effectively in a night shift (USA time).</li><li>Proficiency in using CRM software and other business tools.</li></ul>Why Join Us?<ul><li>Work with a dynamic and growing team.</li><li>Opportunity to enhance your skills in a professional environment.</li><li>Competitive compensation based on experience and performance</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support Manager/Calling Agent: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Virtual Assistant

Explore 889+ Operations manager assistant in Lahore this September. Find roles across top companies and apply now to boost your career.