area manager

area operations manager

operations manager

Lenskart.com

<div>
 
 For us the Area Operations Manager is one of the most critical roles as the profile has a direct impact and
 
 
 connect with the employees at store level who are in turn responsible for revenue generation and
 
 
 providing the best customer service to our Lenskart customers. For us the Area Operations Managers are
 
 
 the facilitators of growth, driving NPS at the assigned stores by engaging in the best customer service at
 
 
 the stores, developing people, regular coaching and mentoring our people to do better at store level. We
 
 
 hire young, energetic, strong communicators and pragmatic leaders with strong inclination towards
 
 
 customer servicing and sales, who can lead their team to achieve the numbers and the overall
 
 
 organizational objectives.
 
 
 
 
 
 Profile Summary
 
 
 Our Area Operations Manager is responsible for developing and expanding the business in the respective
 
 
 area and managing the store operations across the respective area thereby increasing the customer
 
 
 experience.
 
 
 
 
 
 Key Responsibilities
 
 
 Driving Sales and Customer Service
 
 
 a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/
 
 
 quarterly and annually
 
 
 b. Driving and focusing on providing the customer services thereby increasing the Net Promoter
 
 
 Score (NPS) for the store
 
 
 c. Drive culture of high sales performance expectations, i.e. SALES Leadership
 
 
 d. Motivates and inspires field team to drive for results.
 
 
 e. Review financial performance at regional level to identify improvement opportunities.
 
 
 f. Serve as critical strategy planning link between Corporate and the field organization.
 
 
 g. Translate corporate goals including financial returns, sales growth and market share, into
 
 
 business plans.
 
 
 h. Assess field capability and establish performance priorities at group level.
 
 
 Manpower Planning &amp; People Development
 
 
 a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to
 
 
 effectively operate the store
 
 
 b. Direct responsibility for professional development of Lenskart Associates
 
 
 c. Assess and prioritize advanced management skill gaps including those related to
 
 
 design and implementation of business plans, forecasts, financial analysis,
 
 
 associate development and communication.
 
 
 d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which
 
 
 review professional development needs and accomplishments as well as overall achievement
 
 
 of management objectives
 
 
 e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from
 
 
 a diverse team.
 
 
 f. Overall responsibility for associate development
 
 
 Managing P&amp;L of the Assigned Stores
 
 
 
 
 
 a. Responsible for managing and maintaining territory and store budgets to ensure profitability at
 
 
 store as well as territory level
 
 
 b. Managing the top and bottom line effectively of the assigned territory and stores
 
 
 c. Responsible for reducing shrinkage
 
 
 d. Managing the productivity of the staff
 
 
 e. Using cost effective methods to ensure productivity of the respective territory
 
 
 Managing and Maintaining High Standards of Retail Operations
 
 
 
 
 
 a. Regular Store Visits to:
 
 
 o Audit stores
 
 
 o Coaching the Store Managers
 
 
 o Motivate staff through sales discussions
 
</div>

Area Operations Manager

FyndBridge Consultants & Advisors

<div>
 
 
 Location:
 
 New Delhi
 
 
 
 Qualification:
 
 B.Tech in Civil/Mechanical/Electrical (Mandatory)
 
 
 
 
 Experience:
 
 
 15&ndash;20 years in large-format commercial/industrial property operations
 
 
 
 
 
 
 Role Summary
 
 
 
 We are hiring a General Manager &ndash; Technical Services &amp; Facilities to take full ownership of technical operations across a 900,000 sq. ft. completed industrial development in Central Delhi. This is a hands-on senior role requiring team management, task prioritization, SOP execution, vendor coordination, and day-to-day delivery oversight.
 
 
 This role entails defining strategy and build systems and also responsible for ensuring the systems already defined (SOPs, KPIs, KRAs, AMC protocols, fit-out timelines, vendor SLAs) are followed rigorously, efficiently, and within set timelines.
 
 
 
 
 
 
 Key Responsibility Areas
 
 
 
 
 Team &amp; Task Management
 
 
 <ul>
 <li>
 Lead a team of in-house engineers, technicians, and facility staff across multiple services (electrical, HVAC, STP, plumbing, civil, etc.)
 </li>
 <li>
 Allocate daily/weekly tasks, set
 
 priority-based targets
 
 , and run structured
 
 morning briefings and weekly planning meetings
 
 </li>
 <li>
 Ensure team members are aware of their
 
 KRAs
 
 , timelines, and escalation paths &mdash; and deliver against them consistently
 </li>
 <li>
 Maintain
 
 team morale, discipline, shift scheduling
 
 , and ensure accountability across all internal and outsourced staff
 </li>
 </ul>
 
 
 SOP &amp; KRA/KPI Execution
 
 
 <ul>
 <li>
 Ensure all technical
 
 Standard Operating Procedures (SOPs)
 
 and
 
 task checklists
 
 are followed without deviation
 </li>
 <li>
 Monitor daily, weekly, and monthly
 
 KPI targets
 
 for breakdowns, response times, AMC logs, utility uptime, and tenant fit-out SLAs
 </li>
 <li>
 Escalate non-compliance and repetitive gaps in task performance to senior leadership with recommended corrective actions
 </li>
 <li>
 Maintain clear documentation and logs for every service line under your supervision
 </li>
 </ul>
 
 
 Facilities Oversight (Ongoing)
 
 
 <ul>
 <li>
 Ensure smooth functioning of
 
 STP, HVAC, DG sets, fire systems, elevators, BMS, and water systems
 
 </li>
 <li>
 Keep all
 
 utility and technical systems compliant, operational, and audit-ready
 
 at all times Maintain checklists, logbooks, and dashboards for every major asset and system
 </li>
 <li>
 Ensure a
 
 zero downtime culture
 
 through preventive maintenance and fast-response protocols.
 </li>
 <li>
 Oversee and sign off on fit-out approvals. Approve technical drawings, monitor ongoing works, ensure safety compliance, and proper handovers
 </li>
 </ul>
 
 
 Vendor Management &amp; RFP/Rate Control
 
 
 <ul>
 <li>
 Ensure all vendors meet
 
 SLA commitments
 
 , timelines, material specs, and reporting protocols
 </li>
 <li>
 Approve
 
 RFPs, rate comparisons, work orders
 
 , and ensure timely release of jobs with clear deliverables &amp; evaluate new vendor proposals, escalate rate discrepancies, and negotiate where required
 </li>
 </ul>
 
 
 Compliance, Safety &amp; Reporting
 
 
 <ul>
 <li>
 Ensure all technical operations comply with Delhi&rsquo;s building, fire, electrical, and water laws
 </li>
 <li>
 Maintain an always-ready folder of licenses, NOCs, AMC certificates, inspection logs, and safety checklists
 </li>
 <li>
 Run
 
 monthly reporting to senior management
 
 , including site KPIs, vendor reports, escalations, and risk items
 </li>
 </ul>
 
 
 Continuous Improvement, CAM Optimization &amp; Asset Enhancement
 
 
 <ul>
 <li>
 Actively monitor and optimize
 
 Common Area Maintenance (CAM) costs
 
 through strategic vendor negotiations, manpower allocation, AMC structuring, and utility efficiency
 </li>
 <li>
 Identify and implement
 
 new technologies, systems, and energy-saving methods
 
 to reduce operational costs without compromising tenant experience
 </li>
 <li>
 Proactively suggest
 
 improvements to infrastructure, cleanliness, lighting, air quality, aesthetics
 
 , and service standards to make the property more attractive to current and prospective occupiers
 </li>
 <li>
 Conduct
 
 quarterly reviews of OPEX vs. NOI impact
 
 , and propose changes that directly contribute to improved building valuation and tenant retention
 </li>
 </ul>
 
 
 Design &amp; Engineering Coordination
 
 
 <ul>
 <li>
 Coordinate with architects, structural engineers, MEP consultants, and landscape designers.
 </li>
 <li>
 Review and approve technical drawings, BOQs, and design documents.
 </li>
 <li>
 Ensure value engineering and optimization of design for cost-effectiveness and sustainability.
 </li>
 </ul>
 
 
 Construction Management
 
 
 <ul>
 <li>
 Supervise site execution teams and monitor progress against plans.
 </li>
 <li>
 Review contractor performance and resolve technical issues on site.
 </li>
 <li>
 Ensure implementation of best practices in construction methodology and safety standards.
 </li>
 </ul>
 
 
 Financial Management
 
 
 <ul>
 <li>
 Prepare project budgets, cost estimates, and cash flow projections.
 </li>
 <li>
 Monitor project expenditures and ensure cost control.
 </li>
 <li>
 Approve variations and change orders within defined authority limits.
 </li>
 </ul>
 
 
 Must-Have Skills &amp; Experience
 
 
 <ul>
 <li>
 15+ years in technical operations or facilities management across
 
 commercial or industrial assets
 
 (residential-only not preferred)
 </li>
 <li>
 Experience managing
 
 teams of 10+ across shifts
 
 , vendors, and multiple services (MEP, STP, AMC)
 </li>
 <li>
 Strong command over
 
 task delegation, timeline planning, weekly/monthly execution cycles
 
 </li>
 <li>
 Capable of preparing and reviewing
 
 RFPs, work orders, BOQs, rate comparisons
 
 </li>
 <li>
 Ability to lead on-ground teams while maintaining
 
 visibility, discipline, and documentation
 
 </li>
 <li>
 Familiar with Delhi&rsquo;s compliance landscape:
 
 DFS, DJB, DISCOM, MCD/DDA, Pollution Board
 
 </li>
 </ul>
 
 
</div>

General Project Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 Job Title: Branch Manager
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage the day-to-day operations of the branch, including customer service, sales, and employee management
 </li>
 <li>
 Develop and implement strategies to achieve branch targets and goals
 </li>
 <li>
 Monitor and analyze branch performance, identify areas for improvement, and take corrective actions
 </li>
 <li>
 Ensure compliance with all banking regulations and internal policies and procedures
 </li>
 <li>
 Build and maintain strong relationships with customers, promoting the bank's products and services
 </li>
 <li>
 Lead and motivate a team of branch staff, providing coaching and training as needed
 </li>
 <li>
 Conduct regular performance evaluations and provide feedback to employees
 </li>
 <li>
 Collaborate with other departments to drive business growth and enhance customer experience
 </li>
 <li>
 Handle customer complaints and resolve issues in a timely and professional manner
 </li>
 <li>
 Prepare and submit reports on branch performance and activities to senior management
 </li>
 </ul>
</div>

Branch Manager

Licious

<div>
 
 We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India&rsquo;s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lakh customers with our de-licious fresh meat and seafood!
 
 
 
 
 
 Think you have what it takes to be the magic ingredient in the recipe that is Licious?
 
 
 Read on
 
 &hellip;
 
 
 
 
 
 
 
 Key Responsibilitie
 
 s:
 
 
 
 
 
 
 ● Maximizing Revenue and Profitability:
 
 Develop city-specific strategies to identify growth opportunities, manage costs, and improve supply chain efficiency
 
 
 
 
 
 
 ● Enhancing Market Reach:
 
 Design targeted campaigns and interventions for underserved areas, leveraging customer data to refine delivery zones and drive penetration
 
 
 
 
 
 
 ● Product Portfolio and Pricing
 
 : Tailor product offerings to city preferences, ensure availability of popular items, and implement competitive pricing strategies
 
 
 
 
 
 
 ● Customer Satisfaction
 
 : Maintain high service standards by addressing delivery challenges, monitoring feedback, and enhancing the customer experience
 
 
 
 
 
 
 ● City-Specific Initiatives:
 
 Launch tailored programs to address unique demands, such as festivals or regional specialties, to boost customer loyalty
 
 
 
 
 
 
 ● Cross-Functional Collaboration:
 
 Align efforts across operations, procurement, logistics, and marketing teams to achieve city-level goals.
 
 
 
 
 
 
 ● Data-Driven Strategy:
 
 Use analytics to forecast demand, optimize pricing, and refine strategies by monitoring KPIs like churn rates and order value
 
 
 
 
 
 
 We hope you have
 
 ...
 
 
 
 
 
 ● A Master&rsquo;s degree in business administration, operations management, analytics, or a related field
 
 
 ● Strong interest in data-driven decision-making, market analysis, and supply chain optimization
 
 
 ● Proficiency in analytical tools such as Microsoft Excel, Tableau, or similar platforms
 
 
 ● Basic understanding of pricing strategies, market segmentation, and customer behavior analysis
 
 
 ● Attention to detail and accuracy in handling performance metrics and operational data
 
 
 ● Excellent communication and cross-functional collaboration skills
 
 
 
</div>

City Demand Manager-Delhi

Urban Company

<div>
 
 About the Company
 
 
 Urban Company is a technology platform offering customers a variety of services at home.
 
 
 Customers use our platform to book services such as beauty treatments, haircuts, massage
 
 
 therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the
 
 
 comfort of their home and at a time of their choosing. We promise our customers a
 
 
 high-quality, standardized, and reliable service experience. To fulfill this promise, we work
 
 
 closely with our hand-picked service partners, enabling them with technology, training,
 
 
 products, tools, financing, insurance, and brand, helping them succeed and deliver on this
 
 
 promise.
 
 
 
 
 
 Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav,
 
 
 and Varun, realized that the home services industry was predominantly unorganized,
 
 
 fragmented, and offline. Customers found it challenging to avail quality services conveniently,
 
 
 and service professionals were struggling to make ends meet, having to rely upon several
 
 
 middlemen, contractors, and local aggregators. The founders felt that the industry was ripe
 
 
 for disruption, and launched Urban Company, with three key principles in mind -
 
 
 1. Customer love: Build a platform that offers truly delightful and differentiated services
 
 
 2. Partner empowerment: Build a deep, full-stack partnership with service partners,
 
 
 helping improve their earnings and overall livelihood
 
 
 3. Technology first: Bring innovation and technology to an age-old industry
 
 
 
 
 
 
 
 
 About the Role &amp; Team
 
 
 ● The Category Manager is responsible for driving on-ground operations. This would primarily involve onboarding new partners and improving the quality of the existing partner base
 
 
 ● This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, and execution.
 
 
 ● Support Business Heads in BAU category management activities related to supply/demand planning, revenue planning.
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 ● Drive onboarding of great service professionals in the category - involves thinking
 
 
 through the full supply chain - sourcing, selection, and training of partners.
 
 
 ● Be part of projects that are focused on improving customer and partner
 
 
 experience
 
 
 ● Collaborate with cross-functional internal partners in marketing, technology, and product to execute multiple category and central-level projects
 
 
 
 
 
 
 
 
 What we need:
 
 
 ● Sharp and hungry professionals willing to go above and beyond to create impact
 
 
 ● 6 months -2 years of work experience
 
 
 ● Proficient in advanced Excel/ SQL.
 
 
 ● Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground.
 
 
 ● Hustle and get things done attitude
 
 
 
 
 
 What can you expect:
 
 
 ● A great work environment with massive ownership and growth opportunities.
 
 
 ● Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession.
 
 
 ● A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change.
 
 
 ● Growth opportunities within UC via our robust internal mobility program.
 
 
 
 
 
 
 
 
 At Urban Company, we are committed to providing equal and fair opportunities in
 
 
 employment and creating an inclusive work environment. We endeavor to maintain a work
 
 
 environment free from harassment based on age, color, physical ability, marital status,
 
 
 parental status, ethnic origin, religion, sexual orientation, or gender identity.
 
</div>

Category Manager

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE
 
 
 
 
 
 AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.,
 
 
 one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer
 
 
 . &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we
 
 
 offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 .
 
 
 
 
 
 Senior Manager &ndash; GSE - Maintenance
 
 
 
 
 Location: Delhi
 
 
 
 
 
 
 
 
 JOB PURPOSE &amp; KEY RESPONSIBILITIES
 
 
 
 Sr. Manager
 
 &ndash;
 
 GSE Maintenance is responsible to assist BU Head of Department to ensure that maintenance of all ground support equipment is carried out in a timely manner as per AISATS GSE policy.
 
 <ul>
 <li>
 This position will be responsible to carry out maintenance activities for the entire South Zone.
 </li>
 <li>
 Ensure that maintenance of GSE is carried out in accordance with the procedures laid down by company policy, manufactures&rsquo; manuals and regulatory requirements
 </li>
 <li>
 Ensure sufficient spare stock for GSE repair
 </li>
 <li>
 Ensure inventory and tagging of GSE as per company policy
 </li>
 <li>
 Ensure GSE replacement is planned as per company policy
 </li>
 <li>
 Ensure that maintenance skills set is updated through proper training
 </li>
 <li>
 Ensure training of maintenance staff take place as per company training matrix and manufacturers&rsquo; recommendations
 </li>
 <li>
 Ensure that maintenance team is updated with latest policies, procedures and regulations
 </li>
 <li>
 Assist BU Heads for optimization of resources/GSEs and cost reduction
 </li>
 <li>
 Contribute to formulate GSE maintenance procedures and policies in accordance with company&rsquo;s vision, mission, value and legal procedures; and implement the approved ones
 </li>
 <li>
 Ensure services are delivered as per agreed SLA with clients
 </li>
 <li>
 Assist AVP ramp/HOD to achieve goals, market share, revenue levels, cost reduction and/or operational efficiency
 </li>
 <li>
 Lead and coordinate his/her subordinates during his/her shift. deliver targets, monitor and evaluate his/her subordinates&rsquo; performance and provide feedback, reports
 </li>
 <li>
 Make spot checks to ensure that safety practices are followed, take necessary steps to correct and irregularity.
 </li>
 <li>
 Contributes in preparing procedures/instructions and training procedures for equipment operations when required
 </li>
 <li>
 Assist BU-Heads to prepare budget of GSE maintenance
 </li>
 <li>
 Ensure that spares&rsquo; stock and inventory is properly planned and maintained to ensure continuity of services
 </li>
 <li>
 Monitor monthly realization of department targets
 </li>
 <li>
 Measure and evaluate his/her individual performance and development, attends planned training and projects for self-improvement
 </li>
 <li>
 Observe customer satisfaction, make proposals for improvement.
 </li>
 <li>
 Communicate and attend meetings with other departments and external agencies to ensure smooth service s.
 </li>
 <li>
 Maintain good working relationship with customers and all stake holders.
 </li>
 <li>
 Ensures that equipment that are used in ramp services are functional well, and instructs maintenance team to eliminate deficiencies.
 </li>
 <li>
 Ensures the security and safety of the company property (equipment, stationery items, etc)
 </li>
 <li>
 Ensures the confidentiality of all information regarding the company and the work he/she performs, ensure the security of valuable documents.
 </li>
 <li>
 Ensure upkeep of AISATS offices and staff grooming and uniform regulations are followed strictly.
 </li>
 <li>
 Ensure that branding, corporate image and service standards are never jeopardized under any circumstances
 </li>
 <li>
 Ensure that his/her team works in line with AISATS values, principles and procedures; serve as role model for employees in his/her team.
 </li>
 <li>
 Responsible and accountable for overall quality, safety and security of operations.
 </li>
 <li>
 You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 
 
 
 Bachelor&rsquo;s degree in engineering or Equivalent GSE Experience.
 
 
 
 <ul>
 <li>
 Minimum 10 years&rsquo; experience in ramp operations and GSE Maintenance
 </li>
 <li>
 Experience in resources (manpower) management.
 </li>
 <li>
 Able to learn and develop new skills.
 </li>
 </ul>
 
 
 
 
 
 For a successful role as Sr. Manager &ndash;GSE-Maintenance services, he/she should have the following traits:
 
 
 <ul>
 <li>
 Demonstrate excellent supervisory and leadership skills.
 </li>
 <li>
 Good communicator and able to relate to all levels of staff with excellent interpersonal skills.
 </li>
 <li>
 Fluency in written and spoken English.
 </li>
 <li>
 Individual with high energy levels. Ability to lead a diverse team and display leadership skills while handling cross sectional team.
 </li>
 <li>
 Ability to think logically, in addition to managing operational pressure.
 </li>
 <li>
 A problem solver, with the ability to make quick decisions based on available facts.
 </li>
 <li>
 Proven ability to lead, mentor and a young and dynamic group of talent.
 </li>
 <li>
 Ability to understand and interpret customer airlines operational manuals.
 </li>
 <li>
 Ability to work in teams, whilst displaying a high degree of motivation enthusiasm and commitment.
 </li>
 <li>
 Staff must be physically fit to work in shifts and under adverse weather conditions.
 </li>
 </ul>
 
 
</div>

Senior Manager – GSE - Maintenance

<div>
 
 Job Description
 
 
 
 
 As the E-commerce Manager, you
 
 
 will lead our digital business and deliver exceptional online experiences for our customers.
 
 
 
 
 In this role, you will drive commercial growth, optimize operations, and champion a customer-first approach across all digital touchpoints.
 
 
 
 
 
 The E-Commerce Manager reports to the Omni Sales Manager in India.
 
 
 
 
 
 
 What you will do:
 
 
 
 
 
 
 Sales &amp; Financial Performance:
 
 
 
 
 <ul>
 <li>
 Drive commercial success by analyzing performance data, budgets, and market trends to identify opportunities and risks.
 </li>
 <li>
 Execute sales strategies and implement cost-control measures to ensure profitability and sustainable growth.
 </li>
 </ul>
 
 
 Digital Customer Experience:
 
 
 
 
 <ul>
 <li>
 Champion a customer-first mindset and continuously enhance user experience across all digital touchpoints.
 </li>
 <li>
 Monitor service performance and benchmark against competitors to maintain COS&rsquo;s leadership in customer experience.
 </li>
 </ul>
 
 
 Operational Management:
 
 
 
 
 <ul>
 <li>
 Oversee daily operations across all e-commerce channels, ensuring efficiency, compliance, and consistency with COS standards.
 </li>
 <li>
 Ensure smooth end-to-end functionality of digital platforms.
 </li>
 </ul>
 
 
 Customer Relationship Management &amp; Service:
 
 
 
 
 <ul>
 <li>
 Implement strategies to collect and leverage customer data for engagement, retention, and lifetime value.
 </li>
 <li>
 Manage customer databases, personalize online shopping experiences, and optimize segmentation for targeted communications.
 </li>
 <li>
 Ensure customer service excellence through training, feedback analysis, and continuous improvement.
 </li>
 </ul>
 
 
 Stakeholder Collaboration:
 
 
 
 
 <ul>
 <li>
 Partner with internal teams (Marketing, Merchandising, Controlling, BAM) and external partners (marketplace platforms, agencies, vendors) to align objectives and deliver business goals.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are
 
 open-minded
 
 and
 
 curious
 
 , we dare to be
 
 different
 
 , we believe in
 
 constant improvement
 
 and we
 
 empower and trust
 
 you to take ownership. Our values are part of who we are, what we stand for and how we act.
 
 
 
 
 
 What you need to succeed
 
 
 
 
 <ul>
 <li>
 Proven experience in e-commerce management, preferably within fashion or retail.
 </li>
 <li>
 Strong business acumen with the ability to make data-driven decisions and balance short-term priorities with long-term growth.
 </li>
 <li>
 Expertise in digital customer experience, CRM strategies, and omnichannel integration.
 </li>
 <li>
 Solid understanding of operational excellence, including process optimization and resource management.
 </li>
 <li>
 Exceptional communication and collaboration skills to work effectively with cross-functional teams and external partners.
 </li>
 <li>
 Demonstrated leadership ability to inspire, guide, and develop teams through change and growth.
 </li>
 <li>
 Knowledge of e-commerce strategy, commercial activity planning, and partnership management.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 This is a
 
 full-time permanent position
 
 based in our Delhi office.
 
 
 
 
 
 Benefits
 
 
 
 
 
 We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&amp;M Group brands in stores and online.
 
 
 
 
 In addition to this colleagues also receive
 
 
 
 <ul>
 <li>
 Annual Leave
 </li>
 <li>
 Medical Leave
 </li>
 <li>
 Development Opportunities
 </li>
 </ul>
 
 
 Inclusion &amp; Diversity
 
 
 
 
 
 At COS we&rsquo;re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
 
 
 
 
 Ready to apply? Click on the I&rsquo;M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.
 
 
 
 
 
 Kindly note this position is offered on a local contract, therefore you should have the legal right to work in India before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
 
 
 
 
 
 We are looking forward to hearing from you!
 
 
 
</div>

E-Commerce Manager, India

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