product manager – operations excellence Jobs in Giza

product manager – operations excellence

customer service operation manager Jobs in Giza

customer service operation manager

logistics coordinator

logistics supervisor

marketing manager

operations manager

mazeed

<div>
 
 Company Description
 
 
 
 
 Who we are
 
 
 
 Are you ready to join a dynamic team that's transforming the way SMEs manage their finances? At
 
 mazeed
 
 , we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of
 
 Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability
 
 are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team, and contribute to our growth!
 
 
 
 Job Description
 
 
 
 Location: Giza, Al-Mohandsien
 
 
 Reporting to: Head Of Product
 
 
 
 Summary of the role:
 
 
 
 This is not a back-office product role. As Product Manager &ndash; Operations Excellence, you will drive the systems, tools, and internal processes that enable Mazeed to scale, serve customers better, and deliver SLAs with confidence.
 
 
 You&rsquo;ll work across teams &mdash; including onboarding, finance, service delivery, and customer support &mdash; to remove friction, increase automation, and improve visibility into operations. Your success means more satisfied customers, more productive teams, and faster growth.
 
 
 
 What are the duties and responsibilities of the role:
 
 
 
 Operations Enablement &amp; Efficiency
 
 
 <ul>
 <li>
 Build internal systems that streamline how our teams onboard, serve, and support customers.
 </li>
 <li>
 Optimize workflows across departments to reduce turnaround time and increase consistency.
 </li>
 <li>
 Identify operational bottlenecks and design scalable solutions &mdash; not just quick fixes.
 
 
 </li>
 </ul>
 Support &amp; Service Tooling
 
 
 <ul>
 <li>
 Design internal support consoles with the right customer context and tools to resolve issues efficiently.
 </li>
 <li>
 Create structured workflows for ticket handling, escalation, and knowledge access.
 </li>
 <li>
 Enable our experts and CX teams to deliver fast, accurate, and helpful responses.
 
 
 </li>
 </ul>
 ⚙️ Automation &amp; Workflow Orchestration
 
 
 <ul>
 <li>
 Automate repetitive internal tasks such as account setup, task routing, and compliance validation.
 </li>
 <li>
 Build internal triggers and escalation logic to prevent SLA breaches and missed handoffs.
 </li>
 <li>
 Integrate human workflows with system processes to create seamless service delivery.
 
 
 </li>
 </ul>
 Operational Visibility &amp; Admin Dashboards
 
 
 <ul>
 <li>
 Develop internal tools that give Mazeed teams full visibility into customer status, service history, and system health.
 </li>
 <li>
 Enable teams to proactively identify risks or delays before they impact the customer.
 
 
 </li>
 </ul>
 Internal Documentation &amp; Process Rollout
 
 
 <ul>
 <li>
 Define processes and drive alignment across teams on how internal tools are used.
 </li>
 <li>
 Own the enablement and training experience for new tools and workflows.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What you will bring to the role:
 
 
 
 <ul>
 <li>
 3+ years of product management experience, ideally in SaaS, internal systems, or service delivery tools.
 </li>
 <li>
 Proven ability to work across functions &mdash; especially ops, CX, support, and engineering.
 </li>
 <li>
 Structured thinker with a deep understanding of business processes and service design.
 </li>
 <li>
 Strong systems thinking &mdash; you see workflows, dependencies, and opportunities to streamline.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Bonus: experience with automation tools, low-code platforms, or operations-heavy products (e.g., fintech, logistics, compliance SaaS).
 
 
 </li>
 </ul>
 
 What Success Looks Like:
 
 
 
 <ul>
 <li>
 Internal teams resolve customer issues faster, with fewer escalations.
 </li>
 <li>
 Onboarding and service delivery timelines drop without increasing headcount.
 </li>
 <li>
 Operational SLAs are visible, tracked, and met.
 </li>
 <li>
 Internal tools become a competitive advantage, not a bottleneck.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What we offer:
 
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy:
 
 
 A comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, and an inclusive company culture. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

Product Manager – Operations Excellence

MC Ledger

<div>Company Description 
Who we are 
 
Are you ready to join a dynamic team that's transforming the way SMEs manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department. 
 
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team, and contribute to our growth! 
Job Description 
Location: Giza, Al-Mohandsien
Reporting to: Head Of Product
Summary of the role:
This is not a back-office product role. As Product Manager &ndash; Operations Excellence, you will drive the systems, tools, and internal processes that enable Mazeed to scale, serve customers better, and deliver SLAs with confidence.
You&rsquo;ll work across teams &mdash; including onboarding, finance, service delivery, and customer support &mdash; to remove friction, increase automation, and improve visibility into operations. Your success means more satisfied customers, more productive teams, and faster growth.
What are the duties and responsibilities of the role:
Operations Enablement &amp; Efficiency<ul><li>
Build internal systems that streamline how our teams onboard, serve, and support customers.</li><li>
Optimize workflows across departments to reduce turnaround time and increase consistency.</li><li>
Identify operational bottlenecks and design scalable solutions &mdash; not just quick fixes.</li></ul>
Support &amp; Service Tooling<ul><li>
Design internal support consoles with the right customer context and tools to resolve issues efficiently.</li><li>
Create structured workflows for ticket handling, escalation, and knowledge access.</li><li>
Enable our experts and CX teams to deliver fast, accurate, and helpful responses.</li><li>&#65039; Automation &amp; Workflow Orchestration</li></ul><ul><li>
Automate repetitive internal tasks such as account setup, task routing, and compliance validation.</li><li>
Build internal triggers and escalation logic to prevent SLA breaches and missed handoffs.</li><li>
Integrate human workflows with system processes to create seamless service delivery.</li></ul>
Operational Visibility &amp; Admin Dashboards<ul><li>
Develop internal tools that give Mazeed teams full visibility into customer status, service history, and system health.</li><li>
Enable teams to proactively identify risks or delays before they impact the customer.</li></ul>
Internal Documentation &amp; Process Rollout<ul><li>
Define processes and drive alignment across teams on how internal tools are used.</li><li>
Own the enablement and training experience for new tools and workflows.</li></ul> 
Qualifications 
What you will bring to the role:<ul><li>
3+ years of product management experience, ideally in SaaS, internal systems, or service delivery tools.</li><li>
Proven ability to work across functions &mdash; especially ops, CX, support, and engineering.</li><li>
Structured thinker with a deep understanding of business processes and service design.</li><li>
Strong systems thinking &mdash; you see workflows, dependencies, and opportunities to streamline.</li><li>
Excellent communication and stakeholder management skills.</li><li>
Bonus: experience with automation tools, low-code platforms, or operations-heavy products (e.g., fintech, logistics, compliance SaaS).</li></ul>
What Success Looks Like:<ul><li>
Internal teams resolve customer issues faster, with fewer escalations.</li><li>
Onboarding and service delivery timelines drop without increasing headcount.</li><li>
Operational SLAs are visible, tracked, and met.</li><li>
Internal tools become a competitive advantage, not a bottleneck.</li></ul> 
Additional Information 
What we offer:
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting. 
 
Join our mazeed Family and enjoy:
A comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, and an inclusive company culture. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Orange

<div><div>Purpose of the job
Managing and leading IP Network Operations team in order to ensure the effective and efficient execution of all operational and support processes for fixed network core and access networks, international gateways, transport network for mobile data services. Technical reference for network operations problems and performance issues. Responsible for the fixed network incident management, problem management, change management ,continuous improvement processes, and improving the network service availability which is the main factor in NPS for fixed and mobile networks which in return reflects on the company's revenue.
Duties and responsibilities<ul><li>
Managing teams responsible of supporting all fixed network layers, access/edge/aggregate/core and international gateways.</li><li>
Responsible of end-to-end performance for fixed network services serving ADSL customers and corporate customers.</li><li>
Responsible of supporting mobile data service by investigating with core and packet core teams for solving any issues can affect the service in the transport network and international gateways and trapshooting with international providers.</li><li>
Manage the MSAN interconnections and peering points between Orange and Telecom Egypt for residential and cooperate customers ADSL/SHDSL.</li><li>
Develop and enhance the IPNO team objectives , policies , processes, procedures, workflows, and associated systems requirements then drive their implementation and use</li><li>
Provide detailed analysis and present periodic business reviews of operational performance to include service improvement plans</li><li>
Monitor and audit the team performance against objectives and keep the work energy in the highest level in order to gain the maximum output from the team members and maintaining the service quality</li><li>
Ensure that IPNO team meet the network availability, MTTR, and ticket handling objectives while providing hands on leadership during network and systems events</li><li>
Work with vendor representatives and other Technology teams to coordinate, escalate, and resolve service interruptions as expeditiously as possible</li><li>
Act as an escalation point for the problems of POP's entry and communicate directly with Telecom Egypt responsible to solve such issues to minimize the customer down time problems and respond appropriately to crisis intervention</li><li>
Work as a project manager for the projects that related to developing new tools in order to improve the working efficiency and environment</li></ul>
Job Specifications
Education 
Bachelor degree in Communication Engineering 
CCNA ,CCNP Route , and JNCIA certifications are required 
Experience 
Minimum 5 years of experience 
Very good knowledge/practical experience of Protocols such as OSPF,BGP, and MPLS 
Practical experience in Cisco or Juniper routers and switches configuration 
Good understanding of QOS best practices. 
Skills and abilities 
Very good English both spoken &amp; written 
Very good communication skills 
Problem solving skills 
Able to handle work under pressure 
Analytical thinking and problem determination capabilities
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Sr. Supervisor, Fixed Network Operations

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
 <li>
 Use call center management methodology to manage BPO and push it improve.
 </li>
 <li>
 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
 <li>
 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
 <li>
 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
 <li>
 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
 <li>
 Self-motivated, Result oriented.
 </li>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

Concentrix

<div><div><div>Information Technology
</div><div><div><div>Location</div>
<div>Giza, Egypt</div></div></div><div></div><div><div> 
</div>Job Title:
Technical I, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
 
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. 
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 
 
Join us and be part of this journey towards greater opportunities and brighter futures.<div>
As part of our team you will report to our Manager in IT Operations.</div>
Responsibilities:<ul><li><div>
Mount and install switches in the IDF and patching the stations.</div></li><li><div>
Perform hardware and software upgrades to peripheral equipment</div></li><li><div>
Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients</div></li><li><div>
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system</div></li><li><div>
Perform site maintenance and safety checks of assigned equipment</div></li><li><div>
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering</div></li><li><div>
Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.</div></li><li><div>
Make necessary independent decisions to correct errors or discrepancies in trouble tickets.</div></li></ul>
Qualifications:<ul><li><div>
1+ year of experience working in a call center</div></li><li><div>
CCNA, MCSA, SCCM, BigFix Certifications</div></li><li><div>
Fluency in English</div></li><li><div>
Bachelor's degree in Information Technology, Computer Science, or a related field is a must</div></li></ul>
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time2025-09-30
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Technical I, IT Operations

<div>Job Title:
Technical I, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
 
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. 
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 
 
Join us and be part of this journey towards greater opportunities and brighter futures.
As part of our team you will report to our Manager in IT Operations.
Responsibilities:<ul><li>
Mount and install switches in the IDF and patching the stations.</li><li>
Perform hardware and software upgrades to peripheral equipment</li><li>
Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients</li><li>
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system</li><li>
Perform site maintenance and safety checks of assigned equipment</li><li>
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering</li><li>
Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.</li><li>
Make necessary independent decisions to correct errors or discrepancies in trouble tickets.</li></ul>
Qualifications:<ul><li>
1+ year of experience working in a call center</li><li>
CCNA, MCSA, SCCM, BigFix Certifications</li><li>
Fluency in English</li><li>
Bachelor's degree in Information Technology, Computer Science, or a related field is a must</li></ul>
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time2025-09-30
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

StudentGator

<div>
 
 Company Description
 
 
 
 We&rsquo;re StudentGator! Since 2019, we&rsquo;ve been guiding international students in finding and applying to their dream universities in France. Based in Paris, with teams in Morocco and Cairo, we leverage smart technology and personalized support to assist students through every step of their journey. We have helped over 3,000 students, formed strong partnerships with more than 100 French universities, and maintained a 95% success rate in getting students into their top-choice schools. We handle the complicated parts so students can focus on their exciting journey ahead!
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in Giza for a French Speaking HR Operation professional. The HR Operation specialist will be responsible for handling HR operations, managing employee relations, implementing HR policies, and overseeing HR management. The role will also include supporting the HR team in various day-to-day activities to ensure smooth operation and a positive employee experience.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in HR Operations and Human Resources (HR)
 </li>
 <li>
 Skills in Employee Relations and HR Management
 </li>
 <li>
 Knowledge of HR Policies and procedures
 </li>
 <li>
 Fluency in French and English
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 Ability to work on-site in Giza
 </li>
 </ul>
</div>

HR Operation  French Speaking

Explore 144+ Operations manager in Giza this September. Find roles across top companies and apply now to boost your career.

144 operations manager jobs IN Giza

Product Manager – Operations Excellence

Product Manager – Operations Excellence

Sr. Supervisor, Fixed Network Operations

Customer Service Operation Manager

Technical I, IT Operations

Technical I, IT Operations

HR Operation French Speaking