customer experience manager

product manager – operations excellence Jobs in Giza

product manager – operations excellence

bi product owner

customer service operation manager Jobs in Giza

customer service operation manager

field & product quality improvement supervisor Jobs in Giza

field & product quality improvement supervisor

product manager operations excellence

MC Ledger

<div>Company Description 
Who we are 
 
Are you ready to join a dynamic team that's transforming the way SMEs manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department. 
 
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team, and contribute to our growth! 
Job Description 
Location: Giza, Al-Mohandsien
Reporting to: Head Of Product
Summary of the role:
This is not a back-office product role. As Product Manager &ndash; Operations Excellence, you will drive the systems, tools, and internal processes that enable Mazeed to scale, serve customers better, and deliver SLAs with confidence.
You&rsquo;ll work across teams &mdash; including onboarding, finance, service delivery, and customer support &mdash; to remove friction, increase automation, and improve visibility into operations. Your success means more satisfied customers, more productive teams, and faster growth.
What are the duties and responsibilities of the role:
Operations Enablement &amp; Efficiency<ul><li>
Build internal systems that streamline how our teams onboard, serve, and support customers.</li><li>
Optimize workflows across departments to reduce turnaround time and increase consistency.</li><li>
Identify operational bottlenecks and design scalable solutions &mdash; not just quick fixes.</li></ul>
Support &amp; Service Tooling<ul><li>
Design internal support consoles with the right customer context and tools to resolve issues efficiently.</li><li>
Create structured workflows for ticket handling, escalation, and knowledge access.</li><li>
Enable our experts and CX teams to deliver fast, accurate, and helpful responses.</li><li>&#65039; Automation &amp; Workflow Orchestration</li></ul><ul><li>
Automate repetitive internal tasks such as account setup, task routing, and compliance validation.</li><li>
Build internal triggers and escalation logic to prevent SLA breaches and missed handoffs.</li><li>
Integrate human workflows with system processes to create seamless service delivery.</li></ul>
Operational Visibility &amp; Admin Dashboards<ul><li>
Develop internal tools that give Mazeed teams full visibility into customer status, service history, and system health.</li><li>
Enable teams to proactively identify risks or delays before they impact the customer.</li></ul>
Internal Documentation &amp; Process Rollout<ul><li>
Define processes and drive alignment across teams on how internal tools are used.</li><li>
Own the enablement and training experience for new tools and workflows.</li></ul> 
Qualifications 
What you will bring to the role:<ul><li>
3+ years of product management experience, ideally in SaaS, internal systems, or service delivery tools.</li><li>
Proven ability to work across functions &mdash; especially ops, CX, support, and engineering.</li><li>
Structured thinker with a deep understanding of business processes and service design.</li><li>
Strong systems thinking &mdash; you see workflows, dependencies, and opportunities to streamline.</li><li>
Excellent communication and stakeholder management skills.</li><li>
Bonus: experience with automation tools, low-code platforms, or operations-heavy products (e.g., fintech, logistics, compliance SaaS).</li></ul>
What Success Looks Like:<ul><li>
Internal teams resolve customer issues faster, with fewer escalations.</li><li>
Onboarding and service delivery timelines drop without increasing headcount.</li><li>
Operational SLAs are visible, tracked, and met.</li><li>
Internal tools become a competitive advantage, not a bottleneck.</li></ul> 
Additional Information 
What we offer:
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting. 
 
Join our mazeed Family and enjoy:
A comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, and an inclusive company culture. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Product Manager – Operations Excellence

mazeed

<div>
 
 Company Description
 
 
 
 
 Who we are
 
 
 
 Are you ready to join a dynamic team that's transforming the way SMEs manage their finances? At
 
 mazeed
 
 , we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of
 
 Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability
 
 are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team, and contribute to our growth!
 
 
 
 Job Description
 
 
 
 Location: Giza, Al-Mohandsien
 
 
 Reporting to: Head Of Product
 
 
 
 Summary of the role:
 
 
 
 This is not a back-office product role. As Product Manager &ndash; Operations Excellence, you will drive the systems, tools, and internal processes that enable Mazeed to scale, serve customers better, and deliver SLAs with confidence.
 
 
 You&rsquo;ll work across teams &mdash; including onboarding, finance, service delivery, and customer support &mdash; to remove friction, increase automation, and improve visibility into operations. Your success means more satisfied customers, more productive teams, and faster growth.
 
 
 
 What are the duties and responsibilities of the role:
 
 
 
 Operations Enablement &amp; Efficiency
 
 
 <ul>
 <li>
 Build internal systems that streamline how our teams onboard, serve, and support customers.
 </li>
 <li>
 Optimize workflows across departments to reduce turnaround time and increase consistency.
 </li>
 <li>
 Identify operational bottlenecks and design scalable solutions &mdash; not just quick fixes.
 
 
 </li>
 </ul>
 Support &amp; Service Tooling
 
 
 <ul>
 <li>
 Design internal support consoles with the right customer context and tools to resolve issues efficiently.
 </li>
 <li>
 Create structured workflows for ticket handling, escalation, and knowledge access.
 </li>
 <li>
 Enable our experts and CX teams to deliver fast, accurate, and helpful responses.
 
 
 </li>
 </ul>
 ⚙️ Automation &amp; Workflow Orchestration
 
 
 <ul>
 <li>
 Automate repetitive internal tasks such as account setup, task routing, and compliance validation.
 </li>
 <li>
 Build internal triggers and escalation logic to prevent SLA breaches and missed handoffs.
 </li>
 <li>
 Integrate human workflows with system processes to create seamless service delivery.
 
 
 </li>
 </ul>
 Operational Visibility &amp; Admin Dashboards
 
 
 <ul>
 <li>
 Develop internal tools that give Mazeed teams full visibility into customer status, service history, and system health.
 </li>
 <li>
 Enable teams to proactively identify risks or delays before they impact the customer.
 
 
 </li>
 </ul>
 Internal Documentation &amp; Process Rollout
 
 
 <ul>
 <li>
 Define processes and drive alignment across teams on how internal tools are used.
 </li>
 <li>
 Own the enablement and training experience for new tools and workflows.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What you will bring to the role:
 
 
 
 <ul>
 <li>
 3+ years of product management experience, ideally in SaaS, internal systems, or service delivery tools.
 </li>
 <li>
 Proven ability to work across functions &mdash; especially ops, CX, support, and engineering.
 </li>
 <li>
 Structured thinker with a deep understanding of business processes and service design.
 </li>
 <li>
 Strong systems thinking &mdash; you see workflows, dependencies, and opportunities to streamline.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Bonus: experience with automation tools, low-code platforms, or operations-heavy products (e.g., fintech, logistics, compliance SaaS).
 
 
 </li>
 </ul>
 
 What Success Looks Like:
 
 
 
 <ul>
 <li>
 Internal teams resolve customer issues faster, with fewer escalations.
 </li>
 <li>
 Onboarding and service delivery timelines drop without increasing headcount.
 </li>
 <li>
 Operational SLAs are visible, tracked, and met.
 </li>
 <li>
 Internal tools become a competitive advantage, not a bottleneck.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What we offer:
 
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy:
 
 
 A comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, and an inclusive company culture. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

EgyBell

<div>
 
 Egybell is hiring Chief Operating Officer for a leading Travel agency in El Mohandessin
 
 
 
 
 
 Job Purpose:
 
 
 To lead and manage all operational activities of the company to ensure efficiency, drive strategic growth, and enhance the quality of services provided through electronic booking platforms. The COO contributes to the development and execution of operational plans that support the company's expansion goals and deliver excellence in customer experience.
 
 
 
 
 
 1. Strategic Leadership &amp; Execution:
 
 
 Direct Reports: Heads of Operations, Technology, Product Development, Supply Chain/Contracting, Customer Service, Quality &amp; Training
 
 
 - Partner with the CEO and the C-suite to develop and execute strategic plans and budgets.
 
 
 - Translate vision into operational strategy with measurable goals.
 
 
 - Lead and inspire senior operational leadership, fostering accountability and excellence.
 
 
 - Represent the company with clients, partners, and industry stakeholders.
 
 
 2. Global Operations Management:
 
 
 - Provide centralized oversight across UAE, Egypt, Malaysia, and KSA.
 
 
 - Ensure flawless execution of services including leisure, corporate, and MICE. - Develop standardized SOPs across regions.
 
 
 - Act as escalation point for major operational issues, ensuring 24/7 readiness.
 
 
 3. Technology &amp; Digital Transformation:
 
 
 - Oversee CTO and technology roadmap (booking engines, CRM, ERP).
 
 
 - Drive digital transformation to automate processes and improve analytics.
 
 
 - Leverage data-driven insights for efficiency and trend prediction.
 
 
 4. Commercial &amp; Supply Chain Oversight:
 
 
 - Collaborate with Head of Contracting on procurement strategy.
 
 
 - Ensure product portfolio remains competitive and profitable.
 
 
 - Monitor KPIs like margins, resource utilization, and on-time performance.
 
 
 5. Customer Excellence &amp; Quality Assurance:
 
 
 - Promote a customer-centric culture.
 
 
 - Oversee customer service for world-class satisfaction.
 
 
 - Implement QA and training frameworks for continuous improvement.
 
 
 6. Growth &amp; Scalability:
 
 
 - Build infrastructure to support growth, including M&amp;A.
 
 
 - Identify operational synergies across geographies.
 
 
 - Drive projects for market entry and new service
 
 
 Qualifications &amp; Experience:
 
 
 - 15+ years of senior leadership experience, with 8&ndash;10 years in executive operational roles within travel,
 
 
 &middot; Bachelor&rsquo;s degree in Business Administration, Tourism, or a related field (MBA preferred).
 
 
 - Deep understanding of OTA/DMC models (B2B/B2C, MICE, ground handling).
 
 
 - Proven ability to manage large-scale, multi-site, international operations with P&amp;L responsibility.
 
 
 - Strong technology and digital transformation acumen.
 
 
 - Exemplary leadership, team-building, and strategic growth experience. -
 
 
 High-level financial literacy (budgeting, forecasting, P&amp;L analysis).
 
 
 &middot; Deep knowledge of electronic booking technologies and digital travel platforms.
 
 
 &middot; Strong leadership, strategic management, and analytical thinking skills.
 
 
 &middot; Proven experience in managing cross-functional teams and achieving objectives in a dynamic work environment.
 
 
 &middot; Excellent communication skills in both Arabic and English.
 
 
 &middot; Strong strategic decision-making abilities.
 
 
 &middot; Ability to lead change and motivate teams.
 
 
 &middot; Innovative thinking in service development and performance enhancement.
 
 
 &middot; Effective crisis management and problem-solving for complex issues.
 
</div>

Chief Operating Officer (OTA background)

<div>
 
 Introduction
 
 
 
 IBM Consulting is IBM&rsquo;s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients&rsquo; businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
 
 
 
 Your Role And Responsibilities
 
 
 
 The Supplier Engagement Manager is responsible for leading supplier marketing and onboarding efforts for Supply Chain Solutions (SCS) programs, ensuring effective monetization and a positive onboarding experience. This role involves close collaboration with internal stakeholders and proactive management of supplier engagement strategies.
 
 
 This role operates within Global Trade Solutions (GTS) growth markets, focusing on Supply Chain Financing (SCF) products. The Supplier Engagement Manager will work autonomously, ensuring projects are on track and adhering to client&rsquo;s internal controls.
 
 
 <ul>
 <li>
 Supplier Onboarding &amp; Engagement:
 </li>
 <li>
 Ensure suppliers understand the benefits of Supply Chain Financing (SCF) and facilitate their enrollment.
 </li>
 <li>
 Conduct detailed working capital analysis for suppliers as needed, leveraging the IBM &amp; D&amp;B created propensity model.
 </li>
 <li>
 Provide sales, technical, and practical support throughout the supplier enrollment journey.
 </li>
 <li>
 Collaboration &amp; Strategy:
 </li>
 <li>
 Liaise regularly with internal stakeholders (BDMs, Product, Global and Regional Heads of Solutions Implementation) to analyze onboarding strategies and utilization.
 </li>
 <li>
 Develop and execute supplier engagement and penetration strategies for assigned programs.
 </li>
 <li>
 Create and distribute marketing materials to support clients and suppliers.
 </li>
 <li>
 Operational Analysis &amp; Reporting:
 </li>
 <li>
 Conduct operational and data analysis to support management decisions.
 </li>
 <li>
 Create reports and onboarding plans, providing metrics on supplier enrollment demand and capacity management.
 </li>
 <li>
 Manage project actions and operational tasks to ensure timely completion.
 </li>
 <li>
 Performance Management:
 </li>
 <li>
 Achieve annual targets for supplier onboarding and utilization levels.
 </li>
 <li>
 Ensure presentations and events are executed smoothly and meet high standards.
 </li>
 <li>
 Customers / Stakeholders:
 </li>
 <li>
 Ensure deadlines are met for clients and internal stakeholders.
 </li>
 <li>
 Collaborate with Marketing, Compliance, and Legal to produce compliant materials.
 </li>
 <li>
 Address and resolve issues with stakeholders and clients effectively.
 </li>
 <li>
 Leadership &amp; Teamwork:
 </li>
 <li>
 Foster a culture of excellence and high engagement within a multi-lingual, multi-cultural team.
 </li>
 <li>
 Act as a role model for client&rsquo;s values, supporting superior customer service.
 </li>
 <li>
 Participate in continuous improvement and people development initiatives.
 </li>
 <li>
 Operational Effectiveness &amp; Control:
 </li>
 <li>
 Maintain client's internal control standards and adhere to compliance requirements.
 
 
 </li>
 </ul>
 Participate in training to enhance skills and knowledge.
 
 
 
 Required Technical And Professional Expertise
 
 
 
 <ul>
 <li>
 2-3 years of experience in a client-facing role in a busy, challenging environment.
 </li>
 <li>
 Marketing/sales experience, particularly in MME/Business Banking segments.
 </li>
 <li>
 Strong planning, organizational, and multitasking skills.
 </li>
 <li>
 Excellent interpersonal, written, and verbal communication skills.
 </li>
 <li>
 Familiarity with GTS systems and/or Trade/RF industry.
 </li>
 <li>
 Attention to detail and proficiency in Microsoft Office.
 </li>
 <li>
 Multi-lingual capabilities (Mandarin/Cantonese/English preferred).
 </li>
 <li>
 Working hours will follow the US time zone
 </li>
 <li>
 Weekend will be Saturday&ndash;Sunday
 
 
 </li>
 </ul>
 
 Preferred Technical And Professional Experience
 
 
 
 <ul>
 <li>
 Degree or higher education.
 </li>
 <li>
 Understanding of bank procedures and functions.
 </li>
 <li>
 Experience in Procurement/Supply Chain.
 </li>
 <li>
 Knowledge of cash management systems.
 </li>
 </ul>
</div>

Supplier Engagement Professional

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
Job Summary:
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results. 
Job Description 
Purpose of the job:
As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
Responsibilities:
Client Journey Ownership<ul><li>
Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding</li></ul>
Client Advocacy &amp; Feedback<ul><li>
Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology</li></ul>
Customer Experience Leadership<ul><li>
Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention</li></ul>
Onboarding &amp; Training<ul><li>
Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions</li></ul>
Performance Monitoring &amp; KPIs<ul><li>
Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth</li></ul>
Renewals &amp; Client Retention<ul><li>
Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry</li><li>
Proven track record in customer success, account management, or client-facing roles in SaaS or financial services</li><li>
Proficiency in Microsoft Office, particularly with Excel</li><li>
Strong communication skills, both written and verbal</li><li>
Strong Customer Success skills</li><li>
strong organizational and stress management skills</li><li>
5+ years&rsquo; experience overall with 2 years of experience managing employees</li><li>
Leading team experience</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Customer Experience Manager

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Summary:
 
 
 
 The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.
 
 
 
 Job Description
 
 
 
 
 Purpose of the job:
 
 
 
 As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
 
 
 Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
 
 
 This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
 
 
 
 Responsibilities:
 
 
 
 
 Client Journey Ownership
 
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding
 
 
 </li>
 </ul>
 
 Client Advocacy &amp; Feedback
 
 
 
 <ul>
 <li>
 Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology
 
 
 </li>
 </ul>
 
 Customer Experience Leadership
 
 
 
 <ul>
 <li>
 Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention
 
 
 </li>
 </ul>
 
 Onboarding &amp; Training
 
 
 
 <ul>
 <li>
 Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; KPIs
 
 
 
 <ul>
 <li>
 Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth
 
 
 </li>
 </ul>
 
 Renewals &amp; Client Retention
 
 
 
 <ul>
 <li>
 Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry
 </li>
 <li>
 Proven track record in customer success, account management, or client-facing roles in SaaS or financial services
 </li>
 <li>
 Proficiency in Microsoft Office, particularly with Excel
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 Strong Customer Success skills
 </li>
 <li>
 strong organizational and stress management skills
 </li>
 <li>
 5+ years&rsquo; experience overall with 2 years of experience managing employees
 </li>
 <li>
 Leading team experience
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

Employ me

Job Description: Junior Online ModeratorPosition: Junior Online Moderator Company: Toothify Location: Sheikh Zayed, Giza, Egypt (On-site) Job Type: Full-Time, PermanentAbout Toothify: Toothify is a leading and innovative online marketplace dedicated exclusively to the dental community. We connect dental professionals, clinics, and hospitals with trusted suppliers of high-quality dentistry equipment, supplies, and technology across Egypt and the wider region. Our mission is to empower dental practices by simplifying procurement and fostering a professional network built on trust and quality.Position Summary: We are seeking a diligent and communicative Junior Online Moderator to be the guardian of our online community's experience. Based in our Sheikh Zayed office, you will be the first point of contact for our users, ensuring our platform remains a professional, respectful, and valuable resource. You will monitor user-generated content, enforce community guidelines, and provide frontline support to maintain Toothify's reputation for excellence and trust.Key Responsibilities:<ul><li>Content Moderation: Monitor all user-generated content (product listings, reviews, comments, forum posts, and direct messages) in a timely manner to ensure they comply with Toothify&rsquo;s community guidelines and professional standards.</li><li>Policy Enforcement: Identify, flag, and escalate inappropriate, fraudulent, or low-quality content. Take appropriate action as per established protocols, including content removal, user warnings, and reporting.</li><li>User Support: Serve as the first line of response to user inquiries and reports received via the platform&rsquo;s reporting system and dedicated support email. Provide clear, professional, and helpful communication.</li><li>Quality Assurance: Review new product listings and supplier profiles for completeness, accuracy, and compliance with categorization rules.</li><li>Feedback Loop: Document common user issues, complaints, and trends to provide structured feedback to the Product, Marketing, and Senior Management teams to help improve the platform.</li><li>Crisis Management: Assist in managing potential PR or community issues by escalating critical incidents to the Community Manager or team lead immediately.</li><li>Platform Expertise: Maintain an in-depth and up-to-date understanding of the Toothify platform&rsquo;s features, guidelines, and best practices.</li><li>Order Flow: Follows up on the order execution from the start to the end to make sure that the client is satisfied (the client adding it to the portal to the vendor receiving it and preparing it to the carrier receiving the order from the vendor to the client receiving the order and paying for it )</li></ul>Qualifications and Requirements:<ul><li>Nationality: Egyptian national preferred.</li><li>Bachelor&rsquo;s degree in Communications, Journalism, Business, or a related field is a plus, but not mandatory.</li><li>Language Skills:</li><li>Fluent (Native-level) Arabic: Excellent written and verbal communication skills with a strong command of modern standard Arabic and common dialect.</li><li>Professional English: Strong written and spoken English is essential for reviewing technical listings and communicating with a diverse user base.</li><li>Technical Skills: Strong familiarity with digital platforms, social media, and online communities. Proficiency with basic computer applications (e.g., Google Workspace, Microsoft Office).</li><li>Soft Skills:</li><li>Exceptional attention to detail and a keen eye for spotting inconsistencies.</li><li>Impeccable judgment and a strong sense of ethics and fairness.</li><li>Excellent interpersonal and communication skills, with a patient and empathetic approach to user support.</li><li>Ability to work independently with minimal supervision as well as collaboratively within a team.</li><li>Resilience and the ability to handle exposure to sensitive or negative content professionally.</li></ul>Ideal Candidate Profile:<ul><li>A recent graduate or someone with 0-1 years of experience in customer support, content moderation, or a similar online role.</li><li>A keen interest in e-commerce, online marketplaces, and the healthcare/medical field is a significant advantage.</li><li>Discreet, trustworthy, and understands the importance of confidentiality.</li></ul>What We Offer:<ul><li>A competitive salary packages.</li><li>Social insurance in accordance with Egyptian law.</li><li>A vibrant and supportive work environment in a modern Sheikh Zayed office.</li><li>Opportunities for professional growth and training in community management and digital marketing.</li><li>Being a key part of a growing startup that is transforming the dental industry in Egypt.</li></ul>Job Type: Full-timePay: E&pound;6,000.00 - E&pound;8,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Website administration: 1 year (Required)</li><li>Social Media Moderation: 1 year (Required)</li></ul>

Juior Sales Modrator

Explore 190+ Product manager operations excellence in Giza this September. Find roles across top companies and apply now to boost your career.

190 product manager operations excellence jobs IN Giza

Product Manager – Operations Excellence

Product Manager – Operations Excellence

Chief Operating Officer (OTA background)

Supplier Engagement Professional

Customer Experience Manager

Customer Experience Manager

Juior Sales Modrator