logistics specialist

application specialist

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customer support specialist Jobs in Istanbul

customer support specialist

operations support specialist

Amaris Consulting

<div>
 
 Job Description
 
 
 
 We are seeking a proactive and experienced
 
 L2 Application Operations Specialist
 
 to join our growing IT team. The ideal candidate will be responsible for managing application deployments, ensuring system performance, handling incidents, and driving operational excellence through automation and continuous monitoring. This role is critical in ensuring high availability and performance of enterprise applications, with a strong focus on end-to-end operational management.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Manage application deployments and perform post-deployment checks to ensure stability.
 </li>
 <li>
 Drive automation of manual operational processes to improve efficiency.
 </li>
 <li>
 Handle Level 2 incident resolution, ensuring timely and effective support.
 </li>
 <li>
 Monitor application performance and ensure 24/7 system availability through proactive actions.
 </li>
 <li>
 Take operational ownership in projects, ensuring smooth transition to live environments.
 </li>
 <li>
 Generate reports on operational activities, incidents, and system health.
 </li>
 <li>
 Define and maintain monitoring and alerting for all applications and services.
 </li>
 <li>
 Track and analyze application/service errors, working with relevant teams for resolution.
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Proven experience with application operations and incident management in enterprise environments.
 </li>
 <li>
 Hands-on experience with at least some of the following technologies and platforms:
 </li>
 <ul>
 <li>
 WebLogic, Oracle
 </li>
 <li>
 Kubernetes, OpenShift
 </li>
 <li>
 Linux (preferably RHEL)
 </li>
 <li>
 Ansible, Grafana
 </li>
 </ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Experience in operational reporting and performance tracking.
 </li>
 <li>
 Ability to work in a 24/7 environment with on-call responsibilities for critical systems.
 </li>
 <li>
 Excellent communication skills in English (written and verbal).
 
 
 </li>
 </ul>
 
 Ready to make a difference? Apply now and be part of our journey.
 
 
 
 
 Amaris Consulting is committed to promoting diversity within its workforce and to creating an inclusive work environment. We review applications from all qualified individuals regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic. Special consideration will be given to candidates with disabilities.
 
</div>

L2 Application Operations Specialist (Hybrid)

Medsien

<div>
 Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.
 
 
 More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.
 
 
 Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate
 
 OPERATIONS SUPPORT SPECIALIST
 
 to join our team of talented and inspired colleagues in a fast-paced environment. This role is ideal for someone who thrives on solving problems, supporting both internal teams and external clients, and ensuring the smooth delivery of remote care services. You will be responsible for handling support tickets, resolving product issues, providing onboarding assistance, and providing outstanding customer service via email, chat, and video meetings.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to and resolve inbound support requests from clients and internal teams in a timely and professional manner,
 </li>
 <li>
 Triage technical or operational issues and collaborate with engineering, onboarding, or operations teams for resolution,
 </li>
 <li>
 Monitor and manage ticketing queues and ensure SLAs are met,
 </li>
 <li>
 Provide training and support during client onboarding and go-live phases,
 </li>
 <li>
 Assist with documentation, FAQs, and internal knowledge base updates,
 </li>
 <li>
 Analyze recurring issues and recommend process or product improvements,
 </li>
 <li>
 Provide hands-on support for EHR integration, Medsien dashboard usage, and patient workflow questions,
 </li>
 <li>
 Escalate complex issues appropriately and follow up to ensure resolution.
 
 
 </li>
 </ul>
 
 Qualifications / Desired Skills
 
 
 
 <ul>
 <li>
 1+ years of experience in a customer support, client success, or healthcare operations role,
 </li>
 <li>
 Strong written and verbal communication skills,
 </li>
 <li>
 Comfortable learning new software and troubleshooting technical workflows,
 </li>
 <li>
 Detail-oriented with excellent organizational skills and ability to prioritize in a fast-paced environment,
 </li>
 <li>
 Passion for improving healthcare operations and supporting clinical outcomes,
 </li>
 <li>
 Competency in computer skills,
 </li>
 <li>
 Self-starter and a Doer who can work well with individuals at all levels,
 </li>
 <li>
 Able to work with eastern or central US time zones,
 </li>
 <li>
 Perfect English skills; both written and oral
 </li>
 <li>
 Residing in Istanbul city center.
 
 
 </li>
 </ul>
 
 Benefits we offer
 
 
 
 <ul>
 <li>
 Competitive salary,
 </li>
 <li>
 Flexible vacation and PTO policies,
 </li>
 <li>
 Fully remote work opportunities,
 </li>
 <li>
 Training, mentorship, and coaching from leadership.
 
 
 </li>
 </ul>
 Please bear in mind that:
 
 
 <ul>
 <li>
 This is a permanent-term contractor job opportunity with Medsien Inc.
 </li>
 <li>
 Candidates living outside of Istanbul city center will be automatically eliminated from the process.
 </li>
 <li>
 All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.
 
 
 </li>
 </ul>
 
 Our Process
 
 
 
 We'll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.
 
 
 Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 
 Thank you for taking the time to apply for a position at Medsien!
 
 
 
 Please visit the below links for GDPR details:
 
 
 https://www.medsien.com/legal/employee-candidate-information-notice
 
 
 https://www.medsien.com/legal/employee-candidate-explicit-consent-statement
</div>

Support Specialist

Kron

<div>
 
 We are looking for an
 
 Operation &amp;
 
 
 Support Engineer
 
 to be employed in our
 
 &Idot;stanbul
 
 office.
 
 
 
 
 
 The ideal candidate should;
 
 
 
 
 <ul>
 <li>
 Be passionate, curious &amp; eager to learn,
 </li>
 <li>
 Be a good team player &amp; be flexible in aligning personal goals with team objectives,
 </li>
 <li>
 Have strong communicational and interpersonal skills,
 </li>
 <li>
 Have experience with Linux/Unix and Shell Scripting,
 </li>
 <li>
 Have experience on database platforms (Oracle/PostgreSQL is a plus) on basics like querying data, checking errors, etc.,
 </li>
 <li>
 Have experience in IP networks and basic knowledge of NW devices, routing, permissions, etc.,
 </li>
 <li>
 Have knowledge of Apache Tomcat web server,
 </li>
 <li>
 Have experience in analyzing, monitoring, and improving the stability &amp; performance of Java Applications,
 </li>
 <li>
 Preferably have knowledge of Web Services, JUnit, or any unit testing tool,
 </li>
 <li>
 Have knowledge of CSR portals and CSR management,
 </li>
 <li>
 Adapt to changing circumstances and demands, whilst maintaining standards,
 </li>
 </ul>
 
 
 
 
 
 
 
 The Expert Operation &amp; Support Engineer is expected to;
 
 
 
 
 <ul>
 <li>
 Have a minimum of 2 years experience in operation support.
 </li>
 <li>
 Participate in the detailed technical design for the requirements,
 </li>
 <li>
 Assist customers before and during UATs,
 </li>
 <li>
 Fix the bugs reported during the system testing period,
 </li>
 <li>
 Find the problem and report to related departments, follow bug and feature-related developments,
 </li>
 <li>
 Stay between customer and product teams to coordinate activities,
 </li>
 <li>
 Be open to improving &amp; using new technologies,
 </li>
 <li>
 Give support for production issues.
 </li>
 </ul>
 
 
</div>

Operation & Support Engineer

Token Finansal Teknolojiler

<div>
 
 
 Step into the future of fintech with us!
 
 
 
 
 
 
 We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operations Specialist/Senior Specialist to join us on this exciting journey!
 
 B2B Project Manager - B2B E-commerce Platform
 
 works cross-functionally to help businesses start using Token products as and quickly as possible.
 
 
 
 
 
 
 🔍Who We Are
 
 
 
 
 
 
 At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world. We are looking for Operations Specialist/ Senior Operations Specialist from a banking or e-commerce background to join our Operations and Customer Support Team.
 
 
 
 
 
 
 ✨ What You&rsquo;ll Be Rocking
 
 
 
 
 
 <ul>
 <li>
 Own and drive the full growth cycle of the B2B e-commerce business from 0 to scale
 </li>
 <li>
 Design and execute commercial, sales, and GTM strategies that deliver tangible business results
 </li>
 <li>
 Identify, engage, and acquire strategic B2B customers and key suppliers to build a strong two-sided marketplace
 </li>
 <li>
 Lead onboarding and relationship management efforts with a relentless focus on business impact
 </li>
 <li>
 Work closely with cross-functional teams (product, operations, marketing, finance) to align and deliver strategic objectives
 </li>
 <li>
 Analyze data, market trends, and competition to proactively refine strategies and hit KPIs
 </li>
 <li>
 Manage the roadmap, track success metrics, and be accountable for performance and outcome
 </li>
 </ul>
 
 
 
 
 
 🎯 The Perfect Fit
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Economics, Engineering, or a related field
 </li>
 <li>
 6+ years of solid experience in business development, strategy, or commercial growth roles in B2B / digital businesses
 </li>
 <li>
 Hands-on experience in e-commerce platforms, B2B marketplaces, or tech-enabled services
 </li>
 <li>
 Strong project management and prioritization skills with a results-driven mindset
 </li>
 <li>
 Excellent understanding of B2B sales funnels, partnerships, and ecosystem-building
 </li>
 <li>
 Highly entrepreneurial &ndash; thrives in fast-paced environments, takes full ownership, and pushes for results
 </li>
 <li>
 Exceptional communication, negotiation, and stakeholder management skills
 </li>
 <li>
 A sharp thinker who quickly identifies opportunities and solves problems
 </li>
 <li>
 A doer who gets things done, even when others say it&rsquo;s impossible
 </li>
 <li>
 Detail-oriented but also sees the big picture
 </li>
 <li>
 Energetic, resilient, and eager to create real impact
 </li>
 <li>
 Not afraid to challenge the status quo and push boundaries
 </li>
 </ul>
 
 
 
 
 
 ❤️ Why You&rsquo;ll Love Working Here
 
 
 
 
 
 <ul>
 <li>
 12+4 Salary Package: Enjoy an additional 4 months' salary
 </li>
 <li>
 Learning Platforms: Gain access to top educational platforms including Ko&ccedil; Academy, Cambly, Coursera etc.
 </li>
 <li>
 Ko&ccedil; Office Free: Work flexibly from any Ko&ccedil; office
 </li>
 <li>
 Ko&ccedil; Community Sports Club: Participate in sports, social, and cultural events, and recharge in green spaces with our exclusive Ko&ccedil; Community Sports Club
 </li>
 <li>
 Ko&ccedil; Family Program : Access special advantages from Ko&ccedil; Group companies, and include two family members in this exclusive program.
 </li>
 <li>
 Flextra Benefits: Customize your benefits with Flextra, including life insurance, shopping vouchers, check-ups, and individual retirement plans etc.
 </li>
 <li>
 Special Leave Days: Enjoy flexible leave days for your birthday, your child's milestones
 </li>
 <li>
 Social Support: Receive support for significant life events such as weddings, family expansions
 </li>
 </ul>
 
 
 
 
 
 🌐 Connect with us
 
 
 
 
 
 
 Web site: https://www.tokeninc.com/
 
 
 Linkedin:https://www.linkedin.com/company/tokeninc/
 
 
 Instagram: https://www.instagram.com/tokenfintech/
 
 
 YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 
 
 
</div>

Business Development Lead – B2B E-commerce Platform

<div>
 
 
 Step into the future of fintech with us!
 
 
 
 
 
 
 We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operations Specialist/Senior Specialist to join us on this exciting journey!
 
 Test Lead
 
 works cross-functionally to help businesses start using Token products as and quickly as possible.
 
 
 
 
 
 
 🔍Who We Are
 
 
 
 
 
 
 At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world. We are looking for Operations Specialist/ Senior Operations Specialist from a banking or e-commerce background to join our Operations and Customer Support Team.
 
 
 
 
 
 
 ✨ What You&rsquo;ll Be Rocking
 
 
 
 
 
 <ul>
 <li>
 Create and execute test cases based on test strategies and test plans,
 </li>
 <li>
 Maintain and enhance existing test suites for the Cash Registers and Cloud apps,
 </li>
 <li>
 Develop the automation software architecture design,
 </li>
 <li>
 Participate in reviews of system architecture, code and design documents,
 </li>
 <li>
 Have knowledge of related VUK Regulation documents and create test items in accordance with them,
 </li>
 <li>
 Involvement in automation software architecture design,
 </li>
 <li>
 Effectively communicate testing activities and findings in oral and written formats,
 </li>
 <li>
 Supporting the identification of project risks and development of mitigation strategies.
 </li>
 <li>
 Design and run automated test scenarios for android, web and cloud-based applications.
 </li>
 <li>
 Execute and create load and performance tests solutions,
 </li>
 <li>
 Work with DevOps team to deploy automation tests as part of the CI/CD process.
 </li>
 </ul>
 
 
 
 
 
 🎯 The Perfect Fit
 
 
 
 
 
 <ul>
 <li>
 Min. 7 years of software test experience, preferably on payment systems or fintech,
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer or Electronics Engineering or other related fields (Master&rsquo;s degree or Ph.D.is a plus)
 </li>
 <li>
 Excellent verbal and written skills in English,
 </li>
 <li>
 Strong knowledge in design test architecture, methodologies, and documentation
 </li>
 <li>
 Having experience in Android test automation Design
 </li>
 <li>
 Strong knowledge in Java/Kotlin and Python
 </li>
 <li>
 Having experience in Appium, Selenium automation
 </li>
 <li>
 Knowledge of API and Web Site automation
 </li>
 <li>
 Flexible and open to new perspectives and building collaboration,
 </li>
 <li>
 A great team player with a self-initiative mindset,
 </li>
 <li>
 Following and adapting the market trends and new technologies,
 </li>
 <li>
 Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism, Solid troubleshooting skills and find root cause on complex code/infrastructures
 </li>
 </ul>
 
 
 
 
 
 ❤️ Why You&rsquo;ll Love Working Here
 
 
 
 
 
 <ul>
 <li>
 12+4 Salary Package: Enjoy an additional 4 months' salary
 </li>
 <li>
 Learning Platforms: Gain access to top educational platforms including Ko&ccedil; Academy, Cambly, Coursera etc.
 </li>
 <li>
 Ko&ccedil; Office Free: Work flexibly from any Ko&ccedil; office
 </li>
 <li>
 Ko&ccedil; Community Sports Club: Participate in sports, social, and cultural events, and recharge in green spaces with our exclusive Ko&ccedil; Community Sports Club
 </li>
 <li>
 Ko&ccedil; Family Program : Access special advantages from Ko&ccedil; Group companies, and include two family members in this exclusive program.
 </li>
 <li>
 Flextra Benefits: Customize your benefits with Flextra, including life insurance, shopping vouchers, check-ups, and individual retirement plans etc.
 </li>
 <li>
 Special Leave Days: Enjoy flexible leave days for your birthday, your child's milestones
 </li>
 <li>
 Social Support: Receive support for significant life events such as weddings, family expansions .
 </li>
 </ul>
 
 
 🌐 Connect with us
 
 
 
 Web site: https://www.tokeninc.com/
 
 
 Linkedin:https://www.linkedin.com/company/tokeninc/
 
 
 Instagram: https://www.instagram.com/tokenfintech/
 
 
 YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 
 
 
</div>

Test Lead

<div>
 
 
 Step into the future of fintech with us!
 
 
 
 
 
 
 We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operation Project Assistant -TokenFlex to join us on this exciting journey! Marketing Project works cross-functionally to help businesses start using Token products as and quickly as possible.
 
 
 
 
 
 
 🔍Who We Are
 
 
 
 
 
 
 At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world. We are looking for Operations Specialist/ Senior Operations Specialist from a banking or e-commerce background to join our Operations and Customer Support Team.
 
 
 
 
 
 
 
 
 
 ✨ What You&rsquo;ll Be Rocking
 
 
 
 
 
 <ul>
 <li>
 Checking customer documents in activation processes and ensuring activations
 </li>
 <li>
 Following up document management and digital archive processes, sending customer documents to digital archive and ensuring control with system reports.
 </li>
 <li>
 Supporting customer insights tracking, analysis and reporting processes.
 </li>
 <li>
 Controlling workflows in courier operations, making month-end transaction reconciliations
 </li>
 <li>
 Assigning customer requests to field teams and reporting
 </li>
 </ul>
 
 
 
 
 
 🎯 The Perfect Fit
 
 
 
 
 
 <ul>
 <li>
 Minimum 1 year of experience working with customer operations or field teams in previous companies
 </li>
 <li>
 Graduated from relevant departments of universities
 </li>
 <li>
 Experienced in using MS Office applications effectively, especially Excel reporting
 </li>
 <li>
 Experienced in using CRM and Operations Management Systems.
 </li>
 <li>
 Able to adapt to intense and dynamic work tempo
 </li>
 <li>
 Strong time management, able to handle multiple tasks at the same time
 </li>
 <li>
 High verbal and written communication skills and prone to teamwork
 </li>
 <li>
 Strong job tracking, able to take responsibility and complete processes on time
 </li>
 </ul>
 
 
 
 
 
 
 
 
 🌐 Connect with us
 
 
 
 
 
 
 Web site: https://www.tokeninc.com/
 
 
 Linkedin:https://www.linkedin.com/company/tokeninc/
 
 
 Instagram: https://www.instagram.com/tokenfintech/
 
 
 YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 
 
 
</div>

Operation Project Assistant

Marketing Specialist

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