e-commerce assistant specialist/specialist

import & export logistics assistant specialist (c1 level of english & sea freight expertise)

customer service specialist Jobs in Istanbul

customer service specialist

freight clerk

supply chain specialist

e-commerce assistant specialist/specialist Jobs in Istanbul

import & export logistics assistant specialist (c1 level of english & sea freight expertise) Jobs in Istanbul

logistics specialist

<div><div>We&rsquo;re looking for Planning Specialist across our business located in Maltepe, İstanbul! 
</div><div>
Let's be the part of our #TogetherUnstoppable team! 
</div><div>
DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results. 
</div><div>
DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area. 
</div><div>
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space. 
</div><div>
Qualifications:</div><ul><li>Preferably bachelor&rsquo;s degree in Industrial Engineering, International Logistics or related fields</li><li>Having knowledge on logistics processes is strong asset</li><li>Able to work under pressure and meet deadlines</li><li>Minimum Upper Intermediate in English both verbal and writing is a must</li><li>Very good command of MS Office tools</li><li>Strong organization and planning skills</li><li>Willing to work cooperatively as a team member</li><li>High customer focus and teamwork spirit</li></ul><div> 
Job Description</div><ul><li>Following daily open orders and make sure that about their logistical organization</li><li>Managing 3rd PL firms according to customer needs</li><li>Making a long-term critical part analysis</li><li>Providing the parts to production lines in time without any production loss</li><li>Deciding MOT (mode of transportation) in short-term and long term by optimizing budget cost.</li><li>Optimizing the route definition for under the cross-docking service.</li><li>Managing material flow during contingency or disaster periods, creating alternative flow plans to feed production according to JIT principles</li><li>Making risk and root cause analysis for all supply chain processes and establishing of precautions and emergency plans</li><li>Supporting daily, weekly and monthly reports</li></ul></div><div></div>

LLP - Planning Specialist

Gizli

<div>
 
 Who We Are?
 
 
 As one of the leading companies in the Food &amp; Beverage Services field, we are looking for enthusiastic, dynamic and quality-oriented colleagues to join our innovative, dynamic team for the position of &ldquo;Supply Chain Systems Development Specialist&rdquo; located in our Head Office.
 
 
 
 
 
 
 General Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Graduated from Industrial Engineering, Business Administration, or related fields
 </li>
 <li>
 Minimum of 3 years of experience in a relevant field
 </li>
 <li>
 Proficiency in ERP systems (SAP, Oracle, etc.)
 </li>
 <li>
 Preferably experience as a key/super user
 </li>
 <li>
 Preferably experience in Supply Chain and Procurement processes within ERP systems
 </li>
 <li>
 Strong knowledge of data analysis, reporting, and advanced Excel skills
 </li>
 <li>
 Strong analytical thinking and problem-solving skills
 </li>
 <li>
 Strong communication skills, effective in user support processes, with high coordination ability
 </li>
 <li>
 Preferably proficient in English
 </li>
 <li>
 Strong follow-up skills; detail-oriented and result-driven work discipline
 </li>
 <li>
 Team-oriented with strong coordination skills
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 &bull; Ensuring the smooth and efficient execution of supply chain processes (Procurement, Planning, Logistics, Import &amp; Export) through the ERP system and supporting system usage.
 
 
 &bull; Identifying opportunities to enhance the ERP system knowledge and capabilities of the supply chain function and other departments within the company.
 
 
 &bull; Developing orientation and training programs required for the correct and effective use of the system; creating training resources and delivering trainings.
 
 
 &bull; Monitoring the accuracy of data entries in the system and taking improvement initiatives to enable fast and effective reporting.
 
 
 &bull; Identifying system development opportunities to ensure SoD (Segregation of Duties) compliance requirements and ensuring the implementation of prioritized actions in collaboration with relevant stakeholders.
 
 
 &bull; Providing support to users on ERP system usage and contributing to the resolution of system-related issues.
 
 
 &bull; Establishing and enforcing rules for accurate and effective user authorization; conducting regular and periodic controls to assess system health and taking corrective actions where necessary.
 
 
 &bull; Taking an active role in system development and improvement initiatives related to the ERP system.
 
 
 &bull; Identifying different practices and needs across various regions and branches; standardizing processes, reporting exceptions, and ensuring the implementation of necessary actions for the effective management of such exceptions.
 
 
 
 
</div>

Supply Chain Systems Development Specialist

DP World

<div>We are looking for a detail-oriented Ocean Freight Export Operation Specialist to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.
Your Responsibilities:<ul><li>
Manage end-to-end seafreight export operations from order receipt to final invoicing,</li><li>
Ensure accurate and timely flow of documentation and shipment information,</li><li>
Coordinate with customers, customs brokers, shipping lines, and overseas agents,</li><li>
Monitor export shipments and ensure compliance with customs and international trade regulations,</li><li>
Prepare and review shipping instructions, confirm draft Bills of Lading, and ensure timely document release,</li><li>
Issue Bills of Lading and invoices after vessel departure and deliver them to customers,</li><li>
Coordinate with finance for account control, payment collection, and document release,</li><li>
Organize payment processes and ensure original documents are received and forwarded to relevant parties,</li><li>
Send pre-alerts and shipment details to overseas agents,</li><li>
Control costs, calculate profit margins, and manage invoicing processes in the system,</li><li>
Ensure accurate system entries (e.g., shipment data, costs) and support reporting processes,</li><li>
Maintain regular communication with customers, manage relationships, and support business development,</li><li>
Identify opportunities to expand business (e.g., shifting from FOB/EXW to CIF shipments),</li><li>
Evaluate suppliers, maintain relationships, and report on new supplier opportunities,</li><li>
Support sales teams with alternative solutions and service options,</li><li>
Review and approve invoices, coordinate with accounting, and ensure timely processing,</li><li>
Support documentation, archiving processes, and participate in team meetings,</li></ul> 
Your Profile:<ul><li>
Associate or Bachelor&rsquo;s degree in Logistics, Maritime, International Trade, or a related field,</li><li>
Minimum 2 years of experience in seafreight export operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational and follow-up skills with attention to detail,</li><li>
Ability to work under pressure in a fast-paced environment,</li><li>
Strong communication, coordination, and teamwork skills,</li><li>
Customer-oriented and solution-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
For male candidates, military service is preferably completed,</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Ocean Freight Export Operation Specialist

CMA CGM

ID: 587564
 
Location: 
Istanbul, TR
 
#job-location.job-location-inline { display: inline; }
 Customer Excellence Analyst
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role & Responsibilities: 
Drive a customer-centric culture across the organization and act as the focal point for Customer Experience (CX) initiatives and projects.
 Map, analyze, and continuously improve customer journeys across key touchpoints.
 Collect, analyze, and interpret customer feedback to identify trends, pain points, and improvement opportunities.
 Develop and implement action plans to enhance customer satisfaction and service excellence.
 Collaborate with Customer Service, Service Delivery, Commercial, Operations, Digital, and IT teams to address root causes and improve customer experience.
 Monitor and improve customer experience metrics including NPS, CSAT (TPS & Pulse), response time, and ticket resolution performance.
 Support the implementation and optimization of customer communication channels to enhance accessibility and engagement.
 Contribute to digital transformation and process improvement initiatives aimed at improving customer experience.
 Monitor customer service quality standards and recommend improvement actions to increase efficiency and customer satisfaction.
 Prepare regular reports, dashboards, and presentations to communicate customer insights and business recommendations.
 Promote best practices and continuous improvement methodologies throughout the organization.
 
Skills & Requirements: 
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain, Economics, or a related field.
 Minimum 2 years of experience in Shipping, Logistics, Customer Service, Customer Experience, Business Process Improvement, or a related function.
 Experience in Process Improvement, Transformation, Digitalization, or Project Management initiatives.
 Strong analytical skills with the ability to transform data into actionable insights and recommendations.
 Knowledge of CRM platforms; Salesforce experience is preferred.
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 Experience with reporting and data visualization tools such as Power BI is an advantage.
 Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is a plus.
 Strong stakeholder management, communication, presentation, and influencing skills.
 Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
 Customer-oriented mindset with a strong focus on problem solving and continuous improvement.
 Fluent in English, both written and spoken.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 Multisport Membership
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM’s adventure !

Customer Excellence Analyst

<div>We are looking for a detail-oriented and commercially driven Air Import Pricing Executive to manage daily air import pricing activities by preparing competitive and profitable quotations. In this role, you will work closely with airlines, overseas agents, and internal stakeholders to support business growth while ensuring pricing accuracy, service excellence, and profitability.
Your Responsibilities:<ul><li>
Prepare accurate, competitive, and profitable Air Import quotations,</li><li>
Negotiate rates with airlines and overseas agents to secure the best commercial solutions,</li><li>
Maintain and update buying and selling rates in line with market conditions,</li><li>
Support the Sales team by providing timely pricing solutions and commercial guidance,</li><li>
Monitor market trends, carrier capacity, and pricing developments to identify business opportunities,</li><li>
Ensure quotation accuracy, profitability, and compliance with company procedures and service standards,</li><li>
Develop and maintain strong relationships with airlines, overseas agents, customers, and internal stakeholders,</li><li>
Support RFQ and tender processes by providing competitive pricing solutions,</li><li>
Maintain pricing records, reports, and relevant documentation accurately and on time.</li></ul> 
Your Profile:<ul><li>
Bachelor's degree in Logistics, Business Administration, International Trade, or a related field,</li><li>
Minimum 4 years of experience in Air Freight Import Pricing or Air Freight Operations,</li><li>
Experience negotiating rates with airlines and overseas agents and preparing competitive quotations,</li><li>
Good knowledge of air freight pricing processes and international logistics operations,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong commercial awareness with the ability to balance competitiveness and profitability,</li><li>
Excellent communication, negotiation, and stakeholder management skills,</li><li>
Strong analytical thinking and problem-solving abilities,</li><li>
Detail-oriented with excellent organizational and follow-up skills,</li><li>
Ability to manage multiple priorities in a fast-paced environment,</li><li>
Customer-oriented, proactive, and results-driven mindset.</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Air Freight Pricing Executive

MPH Global Services

<div><div><div>Industry: Power Generation 
City/Country: Dammam, Saudi Arabia 
Location: Dammam</div></div><div></div><div> 
JOB DESCRIPTION<ul><li>
Supervise the construction and shall make efforts to ensure the expeditious and economical construction thereof in accordance with the terms of the EPC Contracts.</li><li>
Monitor the EPC Contractor in order to ensure quality, safety, schedule and compliance to approved design. He will lead site inspections.</li><li>
Detect and anticipate issues/problems at site and suggest solutions in liaise with project management and EPC teams.</li><li>
Review and assess Contractor's Daily Report.</li><li>
Coordinate with relevant stakeholders to carry out commissioning activities.</li><li>
Interpret drawings, specifications and consult with contractors (if required) to ensure compliance with the program.</li><li>
Rectify any errors revealed in the detailed design or the working drawings.</li><li>
Supervise inspection, testing and commissioning,</li><li>
Oversee site safety, health, and environmental aspects regularly to ensure a safe, environmentally friendly site environment with zero man-hour loss.</li><li>
Maintain records of site activities, progress, non-conformities, remedial actions, follow-up history, near-miss cases, lessons learned, and interface cases at the site level.</li><li>
Perform site progress meetings and attend monthly meetings if required by the Project Management.</li><li>
Certify all report of materials, certify site progress reports, all inspections performed and attended by him or his team at site, joint measurement certificates to certify the progress of works and related invoicing. Acceptance tests and commissioning shall be carried out by the Contractor and shall be supervised by the substation specialist, in the presence of client representatives.</li><li>
Coordinate the required interface for outages with client's stakeholders and the contractors.</li></ul>
Qualifications
The substation specialist shall be an electrical engineer with minimum 10 years' experience in 400 kV substation turnkey installations for similar project in nature and complexity. Must have proven record on working on similar projects, both on design and on construction phases. Must be able to demonstrate a strong attention to field safety. Working language will be English (spoken and written). Speaking Arabic would be appreciated (but not mandatory).</div></div>

Substation specialist

Human Appeal

<div>WhoWe Are
Human Appeal is a global non-profit humanitarianand development organisation. We deliver life-saving emergency assistance suchas food, medical aid, and disaster relief. At the same time, we runsustainable, community-led programmes in healthcare, education, and livelihoodsto build resilience and self-reliance. Our experienced local teams work invulnerable, hard-to-reach areas. Guided by a vision of a just, caring, andsustainable world, our mission is to save lives, alleviate poverty, and empowercommunities in line with the core humanitarian principles of humanity,impartiality, neutrality, and independence.
Position Overview
We have an exciting opportunity for a EmergencyResponse &amp; Preparedness Manager position within the Programmes department inHQ.
This role offers the opportunity toshape how the organisation prepares before crises happen and to providepractical support when emergencies unfold. The post holder will combinestructured preparedness work with hands-on response coordination, helpingteams, partners, and affected communities benefit from faster, more organisedhumanitarian action.
This role exists to build and maintainthe organisation's readiness to respond rapidly and effectively to humanitarianemergencies, while strengthening the Emergency Response functions capacity tolead and coordinate live responses. The postholder has primary responsibilityfor emergency preparedness, including contingency planning, early warningmonitoring, stock and roster readiness, simulation exercises, andpreparedness-focused coordination with internal and external stakeholders.
Alongside this technical leadershiprole, the postholder will provide delegated support to the Head of EmergencyResponse &amp; Preparedness during emergency activations, surge periods, orperiods of absence. This may include supporting coordination, decision-makingprocesses, representation, information management, and operational oversight asrequired. While the role does not hold automatic line-management or approvalauthority over emergency responses, the postholder may exercise defineddelegated authority during Head of Response &amp; Preparedness absence or activation periods, in accordancewith the organisation's Delegation of Authority framework.
The role therefore sits at theintersection of two complementary functions: leading the organisationspreparedness agenda and providing flexible response coordination support whenemergencies occur. It is best suited tosomeone who can move confidently between structured planning, stakeholderengagement, and the fast-paced demands of humanitarian response operations.
The postholder will ensure thatpreparedness systems and emergency response mechanisms integrate safeguarding,child protection, protection mainstreaming, gender equality, disabilityinclusion, accountability to affected populations (AAP), conflict sensitivity,and do-no-harm principles. The role will work closely with technical teams toensure that organisational readiness and emergency response frameworks meetboth humanitarian standards and donor compliance requirements.
The scope of delegated authorityapplicable to this position will be defined within the organisation's Delegationof Authority framework and reviewed periodically to ensure clarity ofdecision-making responsibilities during emergency activations and periods ofmanagerial absence.
Main Responsibilities
A. Accountablefor Emergency Preparedness (Primary Focus)
Thepostholder has primary accountability for the organisation's emergencypreparedness function and for ensuring readiness to respond effectively tohumanitarian crises.<ul><li>
Develop, maintain, and regularly test organisational and country-level Emergency Preparedness Plans (EPPs) and contingency plans, in line with recognised humanitarian standards (IASC, CHS, Sphere).</li><li>
Monitor early warning information, seasonal risk forecasts, and contextual indicators (including climate, conflict, displacement, epidemiological trends) and escalate emerging risks to the Head of Emergency Response &amp; Preparedness, senior management and relevant stakeholders.</li><li>
Maintain and regularly update the organisational emergency response roster, ensuring staff readiness, training currency, and deployment availability.</li><li>
Identify partners in key geographies for preparedness and eventual response who fulfil HAs criteria and capacity expectations including visits to the partners for assessment purposes</li><li>
Review and develop preparedness of Field offices to ensure HA is prepared to respond (expertise / capacity / financial mechanisms) incl. visits to the field for assessment / monitoring purposes</li><li>
Own pre-positioning of core relief items, stock thresholds, supplier framework agreements, and emergency procurement pathways in coordination with Logistics and Supply Chain.</li><li>
Lead the planning and implementation of simulation exercises (SIMEX), tabletop exercises, and after-action reviews, ensuring lessons learned are captured and integrated into preparedness systems.</li><li>
Maintain preparedness-related systems, tools, and documentation required for rapid response activation.</li><li>
Represent the organisation in inter-agency preparedness forums, cluster preparedness working groups, and national disaster management coordination structures.</li><li>
Track, analyse and report on preparedness KPIs, including contingency plan currency, roster readiness, simulation completion, and other agreed preparedness metrics.</li><li>
Remain available for deployment where experienced emergency response personnel are required to support an effective humanitarian response.</li><li>
Ensure Emergency Preparedness Plans, contingency plans, rapid assessment tools, simulation exercises, and response templates incorporate safeguarding, child protection, protection mainstreaming, gender, disability inclusion, accountability to affected populations, and do-no-harm principles.</li><li>
Establish and maintain an early warning monitoring and reporting mechanism that provides regular analysis of priority humanitarian risks and triggers for action.</li><li>
Coordinate periodic reviews of emergency stock readiness, supplier framework agreements, and procurement preparedness arrangements with Logistics and Supply Chain teams.</li></ul>
B. Responsiblefor Coordinating Preparedness Readiness
Thepostholder is responsible for coordinating preparedness activities acrossdepartments, field offices, and external partners, while workingcollaboratively with technical and operational teams.<ul><li>
Coordinate preparedness assessments of existing and prospective partners in priority geographies, including conducting field visits where required to assess emergency response capacity and readiness.</li><li>
Coordinate reviews of field office preparedness and surge capacity, including staffing, operational systems, financial mechanisms, and emergency response capabilities.</li><li>
Coordinate the maintenance of rapid-response toolkits and template packages, including situation report templates, proposal and budget templates, response checklists, and standard operating procedures (SOPs).</li><li>
Coordinate preparedness-related engagement with Logistics, Supply Chain, Programmes, MEAL, Finance, Security, and other relevant functions to ensure organisational readiness.</li><li>
Work with Logistics and Supply Chain teams to monitor preparedness arrangements for emergency stocks, supplier framework agreements, and emergency procurement pathways.</li><li>
Represent the organisation in preparedness-focused inter-agency forums, working groups, and coordination mechanisms as required.</li></ul>
C. Supports Emergency Response Activations
The postholder contributes to live emergencyresponses by providing coordination and technical support under the directionof the Head of Emergency Response &amp; Preparedness or designated responselead.<ul><li>
Support rapid needs assessments, situation analysis, and information management during the initial emergency response phase.</li><li>
Contribute to the development of response strategies, concept notes, funding proposals, response plans, and operational updates during activations.</li><li>
Support the consolidation of situation reports, operational information, action trackers, and coordination products.</li><li>
Support monitoring of response implementation, budget utilisation, procurement progress, and donor compliance requirements in collaboration with relevant departments.</li><li>
Provide surge support to country offices and response teams, including deployment to emergency operations where required.</li></ul> 
D.Delegated Emergency Response Cover
Whenformally delegated by the Head of Emergency Response &amp; Preparedness orduring periods of authorised absence, the post holder may provide temporaryemergency response management cover within agreed limits of authority.<ul><li>
Support coordination calls, stakeholder engagement, and response management processes during activations.</li><li>
Represent the Emergency Response function at internal and external meetings when delegated.</li><li>
Manage escalations and facilitate timely decision-making within agreed delegated authority levels.</li><li>
Provide continuity of coordination and operational oversight during periods of Head of Emergency Response &amp; Preparedness absence.</li><li>
Escalate decisions, risks, or matters that fall outside delegated authority in accordance with organisational policies and the Delegation of Authority framework.</li></ul> 
Other Duties:<ul>
<li>Perform additional tasks as assigned by the direct supervisor (Head of Emergency Response &amp; Preparedness).</li>
</ul>Candidate essential criteria
Education: Bachelors degree in a relevant field, such as SocialSciences, Business or International Development
Experience: Demonstrable experience in humanitarian emergencyresponse and/or preparedness planning, ideally 8+ years.
Languages: Written and verbal command on English is required
Essential Criteria<ul><li>
Working knowledge of humanitarian coordination architecture and standards: cluster system, IASC, CHS, Sphere, and rapid assessment methodologies.</li><li>
Proven ability to produce clear, structured planning documents (contingency plans, SOPs) under time pressure.</li><li>
Strong organisational and coordination skills, with the ability to manage multiple concurrent priorities.</li><li>
Sound judgement and composure in high-pressure, fast-changing environments.</li><li>
Excellent written and verbal communication skills; confident representing the organisation externally.</li><li>
Willingness to undertake short-notice field deployments, including to insecure or hardship locations.</li><li>
Demonstrable understanding of safeguarding, protection mainstreaming, accountability to affected populations (AAP), gender-sensitive programming, disability inclusion, and do-no-harm approaches in emergency settings.</li><li>
Experience coordinating with multiple stakeholders, including country offices, clusters, UN agencies, NGOs, and government counterparts.</li><li>
Strong understanding of emergency donor compliance requirements and humanitarian funding mechanisms.</li></ul> 
Desirable Criteria<ul><li>
Prior experience acting as a deputy, focal point, or second-in-command within an emergency response team.</li><li>
Experience designing or facilitating simulation exercises or after-action reviews.</li><li>
Familiarity with early warning/risk monitoring tools (e.g. Disaster AWARE/PDC, ACAPS, INFORM).</li><li>
Additional language relevant to the organisation's operating contexts (e.g. Arabic, French).</li><li>
Relevant qualification in disaster management, humanitarian action, or a related field.</li><li>
Experience managing institutional donor-funded emergency programmes (FCDO, ECHO, UN agencies, USAID/BHA or equivalent).</li></ul>
Working Conditions<ul><li>
Work in office, with regular travel to field/country offices during preparedness missions and emergency deployments.</li><li>
Expected to be reachable and deployable at short notice during on-call rotations.</li><li>
Expected travel: approximately 2540% of working time, including international travel to country programmes and emergency response locations.</li><li>
Participation in an on-call rota during periods of elevated risk, seasonal emergencies, or active humanitarian responses.</li><li>
Emergency deployments may occur at short notice and typically range between 26 weeks in duration.</li><li>
May be required to work outside standard hours during emergency activations.</li><li>
Deployments are subject to organisational security risk assessments, safeguarding requirements, and duty-of-care protocols.</li></ul> 
How to apply
We are keen to appoint the rightperson for this position as soon as possible and will be consideringapplications as they are received. To maximise your opportunity, please submityour CV by clicking the link provided to apply. We look forward to receivingyour application and hearing from you.
<div></div><div>Please note that we will only be contacting theshortlisted candidates. Applying candidates must havethe legal authorisation or right to work in the designated work location/dutystation.
</div><div></div>Disclaimer:Human Appeal is committed todiversity, social inclusion, and gender equality/balance, and stronglyencourages applications from underrepresented groups. The organisationmaintains a zero-tolerance policy toward Sexual Exploitation and Abuse andSexual Harassment (SEA/SH), with all staff required to comply with PreventingSexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards andsafe recruitment procedures.</div>

Emergency Response & Preparedness Manager

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