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backend team lead (saudi only)

operations team leader

Aramex

<div>
 Job description:
 
 
 Purpose of the Job
 
 As an Operations Leader at Aramex, you will Manage and control Aramex Domestic Operations in terms of planning and proper implantation of all Aramex operational productions and quality of service standards to ensure satisfactory service is provided to customers.
 
 Job Description
 <ul>
 <li>
 Handle and manage all domestic activities including planning to ensure proper development of the product.
 </li>
 <li>
 Ensure timely resolution of all customer inquiries.
 </li>
 <li>
 Monitor and control all domestic bulk projects to ensure timely processing and professional service to the customers.
 </li>
 <li>
 Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
 </li>
 <li>
 Prepare, monitor, and control all data from Info AXS to ensure compliance to network standards.
 </li>
 <li>
 Manage and handle client incidents and complaints in coordination with customer service team to ensure timely resolution of all customer inquiries.
 </li>
 <li>
 Develop and control creating customized domestic services in coordination with the sales teams to provide proper solutions to customers&rsquo; needs.
 </li>
 <li>
 performance and quality of data entered in Info AXS to ensure timely handling and processing of shipments and service provided to customers.
 </li>
 <li>
 Ensures all team members implement Aramex quality of service standards and procedures.
 </li>
 <li>
 Lead the improvement projects to increase operational efficiency and improve performance.
 </li>
 <li>
 Ensure shipment integrity and visibility throughout the shipment lifecycle.
 </li>
 </ul>
 Job Requirements - Experience and Education
 <ul>
 <li>
 Bachelor Degree in Industrial Engineering is a must
 </li>
 <li>
 English Proficiency
 </li>
 <li>
 MS office, Applications (Word, Excel, Power Point &amp; Outlook)
 </li>
 <li>
 3-4 years of experience in Operations management in logistics, Last Mile Innovation, Ground Operations.&nbsp;
 </li>
 </ul>
 Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate &amp; break silos Execution &amp; Accountability Growth mindset Innovation Inclusion External focus Skills Interpersonal Skills Customer Focus Communication Skills Attention To Details Problem Solving Leadership Skills Teamwork Time Management
</div>

Operations Leader

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 
 
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
 </li>
 <li>
 Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
 </li>
 <li>
 Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
 </li>
 <li>
 Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
 </li>
 <li>
 Ensure structured training and development plans for all team members, fostering continuous skill growth.
 </li>
 <li>
 Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
 </li>
 <li>
 Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
 </li>
 <li>
 Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
 </li>
 <li>
 Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
 </li>
 <li>
 Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
 </li>
 <li>
 Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
 </li>
 <li>
 Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
 </li>
 <li>
 Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
 </li>
 <li>
 Escalate complex issues to senior management with clear action plans and recommendations.
 
 
 
 </li>
 </ul>
 Skills, Knowledge and Expertise
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in a contact center environment as a Team Manager.
 </li>
 <li>
 Fluent English (B2+ level), with strong verbal and written communication skills.
 </li>
 <li>
 Analytical and strategic mindset, with a passion for process improvement.
 </li>
 <li>
 Creative problem-solving abilities, with a proactive approach to operational challenges.
 </li>
 <li>
 Proven success in customer service management, with a track record of delivering exceptional results.
 </li>
 <li>
 Bachelor&rsquo;s degree or higher in a relevant field.
 </li>
 <li>
 Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
 </li>
 <li>
 Strong people management skills, with the ability to inspire, motivate, and drive accountability.
 </li>
 <li>
 Proven ability to manage escalations and handle demanding customer interactions effectively.
 </li>
 <li>
 High-energy, results-oriented mindset, with a passion for delivering excellence.
 </li>
 <li>
 Flexibility to work onsite, adapting to dynamic operational needs.
 
 
 
 </li>
 </ul>
 
 Bonus Points for:
 
 
 
 <ul>
 <li>
 Experience in financial services, banking, insurance, or investment industries.
 </li>
 <li>
 COPC knowledge, with a strong grasp of customer service frameworks.
 </li>
 <li>
 Expertise in report development and data-driven decision-making.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>

Customer Service Team Leader - Contact Center - Saudi National

PepsiCo

<div>Overview :

We Are PepsiCo<div></div> 
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY&rsquo;S &reg;&#65039;, DORITOS &reg;&#65039;, CHEETOS &reg;&#65039;, GATORADE &reg;&#65039;, PEPSI &reg;&#65039;, QUAKER &reg;&#65039; and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.<div></div> 
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.<div></div> 
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.<div></div> 
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/<div></div><div> 
Join PepsiCo, dare to transform.</div> 
<div></div>
Responsibilities:
<div>
JOB PURPOSE</div><div>
Maintain security of Company property and buildings. Notify Company officials and local authorities of theft, damage, or other threatening or emergency conditions.</div><div></div><div> 
PRINCIPAL ACCOUNTABILITIES</div><ul><li>
Maintain security guard at the gates and verify credentials of persons seeking entry.</li><li>
Make periodic inspections around the perimeters of the property, and check door locks and windows.</li><li>
Make periodic inspections in plants and offices. Notify nearest manager or supervisor in case of emergency.</li><li>
Notify authorities of suspicious activity or emergency situations, then notify nearest manager or supervisor.</li><li>
To implement, sustain and participate in the continual improvement of the Security (PGS-SSR) by submitting the reporting daily basis ,(Access control, LP Reports ,Management System (MS) at area of responsibility in accordance to the legislations, PepsiCo GEHSMS and relevant Security CAT standards, EHS standards, ensuring proper controls for all security hazards and risks associated with all activities/areas are in place and EHS targets are achieved.</li><li>
Operated Cctv and security devices</li><li>
Control shift all security man
</li></ul>Qualifications:
<div>
Knowledge/Skill</div> 
<ul><li>
Diploma degree.</li><li>
Knowledge of emergency procedures for fire, trespassing, and other situations.</li></ul><div>
Experience</div> 
<div></div><ul><li>
Experience in a relevant role is preferred.</li></ul><div>
Competencies</div> 
<div></div><ul><li>
Honest and trustworthy</li><li>
Good Communication.</li><li>
Should have a good working attitude.</li><li>
Ability to recognize intruders, confront and stop them.</li></ul></div>

Security Team leader

noon

<div>
 
 
 About noon:
 
 
 
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019.
 
 
 
 
 
 The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s fastest hyper-local delivery platform, noon minutes offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE, KSA and Egypt, offering thousands of products to customers in record time.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 
 
 
 Team Noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 <ul>
 <li>
 Lead and motivate a diverse team to achieve strategic goals.
 </li>
 <li>
 Manage vendor relations effectively to ensure optimal performance and collaboration.
 </li>
 <li>
 Analyze data and generate reports using Google Sheets and Excel (e.g., VLOOKUP, XLOOKUP).
 </li>
 <li>
 Foster a collaborative team environment, encouraging open communication and teamwork.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Proficient in English and Urdu; minimal Arabic proficiency preferred.
 </li>
 <li>
 Strong analytical skills with experience in data management tools.
 </li>
 <li>
 Organizational skills and ability to work well under pressure.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 </ul>
 
 
 
 
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 
 
 
</div>

Team Leader, Vendor Operations - noon minutes

MENAISCO

<div>
 
 
 Service Business Operations Specialist Support
 
 
 
 
 
 
 
 
 
 
 Job Description Summary
 
 
 
 Responsible for activities and processes for driving first class service contracts process execution, data accuracy and billing excellence. He/she will manage the day-to-day operations, ensuring key Business Operations KPI&rsquo;s are met, and workload is evenly distributed across the team. Support the business operations leader on activities are related to driving growth by setting up effective processes to collect &amp; analyze data.
 
 
 
 
 
 Job Description:
 
 
 
 
 Roles and Responsibilities:
 
 
 
 The primary focus of this role is to support Business Operations Department in the development and growth. This may include but not be limited to the following:
 
 <ul>
 <li>
 Ensure first class service &amp; maintain of contract process execution on customer service contracts; non-contract services; data entry and data quality including additions, deletions, billing schedules and modifications to the existing contracts.
 </li>
 <li>
 Update ERB system (Service Max) with all newly installed and rev rec&rsquo;d systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).
 </li>
 <li>
 Ensure quality and integrity of the customer contracts as they are entered into the system.
 </li>
 <li>
 Keeping SFDC up-to date by updating opportunities and utilize SFDC to create and export useful reports.
 </li>
 <li>
 Ensure timely and accurate billing of customers for contract and non-contract services.
 </li>
 <li>
 Handling invoice submission to cash &amp; collaborate with cash team for any dispute.
 </li>
 <li>
 Analytical reports to be published will include, but not be limited to, Pending invoicing report, Invoicing Analysis, PM planning and monitoring report.
 </li>
 <li>
 Work closely with Service Team, Finance, and cash team to resolve and process-related issues.
 </li>
 <li>
 Identify and report any quality or compliance concerns and take immediate corrective action as required.
 </li>
 <li>
 Supporting Business Operations team in all requirements within their scope.
 </li>
 <li>
 Provide regular update for the business requirements status to the Business Operations Leader.
 </li>
 <li>
 Utilizes general business knowledge acquired through education or prior experience. Understands how efforts within the team contribute to overall objectives.
 </li>
 <li>
 Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
 </li>
 <li>
 Effectively manage and prioritize various projects with minimal supervision.
 </li>
 <li>
 Participate in special projects as assigned
 </li>
 <li>
 Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree from an accredited college or university.
 </li>
 <li>
 Minimum 2&ndash;3 Years&rsquo; experience with Business Administration or Finance or Accounting degree.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Fluent in English and Arabic (essential).
 </li>
 <li>
 Proficient at PC office software such as excel, word, PowerPoint etc.
 </li>
 </ul>
 
 
 
 
 
 Desired Characteristics
 
 
 <ul>
 <li>
 Finance and Accounting background is preferred.
 </li>
 <li>
 Experience in operating any ERP/CRM solution.
 </li>
 <li>
 Excellent communication &amp; Interpersonal skills.
 </li>
 <li>
 Proficient in utilizing Excel for data analysis, reporting, and advanced formula application.
 </li>
 <li>
 Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude
 </li>
 </ul>
 
 
</div>

Business Operations  - Specialist Support

Confidential

<div>
 
 
 Position Summary
 
 
 
 We are seeking a skilled and dedicated
 
 Restaurant Manager
 
 to lead our fine dining restaurant in
 
 Riyadh
 
 . The successful candidate will be responsible for overseeing daily operations, ensuring outstanding customer service, maintaining franchise standards, and driving business performance. This role requires a hands-on leader with excellent communication, operational, and team management skills, who thrives in a dynamic and multicultural environment.
 
 
 
 Key Duties &amp; Responsibilities
 
 
 
 
 Operations Management
 
 
 <ul>
 <li>
 Supervise daily operations across dining, kitchen, and delivery services.
 </li>
 <li>
 Ensure consistent food quality and service in alignment with franchise guidelines.
 </li>
 <li>
 Maintain full compliance with
 
 Saudi food safety
 
 , hygiene, and
 
 Baladiya regulations
 
 .
 </li>
 <li>
 Manage stock levels, purchasing, and vendor relationships to control costs effectively.
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Recruit, train, and manage a diverse team of restaurant staff.
 </li>
 <li>
 Create schedules and assign responsibilities to ensure smooth operations.
 </li>
 <li>
 Conduct performance evaluations and provide regular coaching and feedback.
 </li>
 <li>
 Build a positive work environment that promotes teamwork and service excellence.
 </li>
 </ul>
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Deliver a welcoming and family-friendly dining atmosphere.
 </li>
 <li>
 Handle customer complaints and feedback promptly and professionally.
 </li>
 <li>
 Oversee large group bookings, special events, and VIP service coordination.
 </li>
 </ul>
 
 
 Financial Oversight
 
 
 <ul>
 <li>
 Monitor budgets, sales targets, and operational costs.
 </li>
 <li>
 Prepare and present regular financial and operational reports to management.
 </li>
 <li>
 Manage POS systems, billing accuracy, and daily cash flow.
 </li>
 </ul>
 
 
 Marketing &amp; Business Development
 
 
 <ul>
 <li>
 Coordinate local marketing campaigns, seasonal promotions, and loyalty programs.
 </li>
 <li>
 Increase brand visibility through social media and local community engagement.
 </li>
 <li>
 Stay informed about market trends and competitor activity to support business growth.
 </li>
 </ul>
 
 
 Compliance &amp; Quality Control
 
 
 <ul>
 <li>
 Ensure compliance with local labor laws, health, and safety standards.
 </li>
 <li>
 Conduct regular inspections of kitchen, storage, and dining areas.
 </li>
 <li>
 Maintain franchise quality standards and support audit readiness.
 </li>
 </ul>
 
 
 Franchise Coordination
 
 
 <ul>
 <li>
 Act as the main liaison between the local branch and the franchisor.
 </li>
 <li>
 Implement training programs, operational procedures, and brand policies as directed.
 </li>
 <li>
 Represent and uphold the brand&rsquo;s image and standards in the local market.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality, Business Administration, or a related field (preferred).
 </li>
 <li>
 Minimum
 
 5 years of experience in restaurant management
 
 , preferably within franchise or international concepts.
 </li>
 <li>
 Strong leadership, organizational, and interpersonal communication skills.
 </li>
 <li>
 Proficiency in financial reporting, budgeting, and cost control.
 </li>
 <li>
 Understanding of
 
 Saudi hospitality regulations
 
 and
 
 Baladiya compliance
 
 .
 </li>
 <li>
 Fluent in
 
 Arabic and English
 
 (spoken and written).
 </li>
 </ul>
 
 
 Personal Qualities
 
 
 <ul>
 <li>
 Passionate about hospitality and delivering exceptional guest experiences.
 </li>
 <li>
 Effective problem-solver who can perform well under pressure.
 </li>
 <li>
 Professional, culturally aware, and customer-focused.
 </li>
 <li>
 Hands-on leader with a strong attention to detail.
 </li>
 </ul>
 
 
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Performance-based incentives.
 </li>
 <li>
 
 Housing and/or transport allowance
 
 (as per company policy).
 </li>
 <li>
 Paid annual leave and
 
 health insurance
 
 .
 </li>
 <li>
 Opportunities for professional development and advancement within the franchise network.
 </li>
 </ul>
 
 
</div>

Restaurant Manager

Explore 2509+ Operations team leader in Riyadh this October. Find roles across top companies and apply now to boost your career.

2509 operations team leader jobs IN Riyadh

Operations Leader

Operations Leader

Customer Service Team Leader - Contact Center - Saudi National

Security Team leader

Team Leader, Vendor Operations - noon minutes

Business Operations - Specialist Support

Restaurant Manager