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order fulfillment specialist

Knauf Middle East, Africa & South Asia

<div>
 
 Knauf stands for opportunity
 
 . We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Customer Service Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.
 
 
 We are a global manufacturer of construction materials and within our Group, our
 
 41,500 team members
 
 in
 
 90 countries
 
 across
 
 300 sites
 
 provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
 
 
 Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world.
 
 We are now looking for another team mate to join us in Cairo Office as Order Management Specialist.
 
 
 
 
 Can you say &lsquo;yes&rsquo;?
 
 
 
 Do you treat your colleagues with respect?
 
 
 Do you always have the customer in mind?
 
 
 Do you act with future generations in mind?
 
 
 Do you like to seek out opportunities to grow and develop?
 
 
 Do you have a proven track record of delivering results?
 
 
 The Order Processing Specialist is responsible for managing and coordinating customer orders from receipt to delivery, ensuring accuracy, efficiency, and excellent customer service. This role involves close collaboration with internal teams such as Sales, Logistics, and Finance, as well as external stakeholders, to ensure timely and accurate order fulfillment.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Process customer orders in the ERP system (e.g., SAP) with accuracy and efficiency.
 </li>
 <li>
 Verify order details, including pricing, quantities, and delivery schedules.
 </li>
 <li>
 Monitor order status and proactively address any issues or delays.
 </li>
 <li>
 Serve as the primary point of contact for customers regarding order inquiries, changes, and updates.
 </li>
 <li>
 Provide timely and professional responses to customer requests.
 </li>
 <li>
 Work closely with the Sales team to ensure alignment on customer requirements.
 </li>
 <li>
 Collaborate with the Logistics team to arrange shipments and track deliveries.
 </li>
 <li>
 Identify opportunities to streamline order processing workflows.
 </li>
 <li>
 Participate in cross-functional projects to enhance operational efficiency.
 
 
 </li>
 </ul>
 
 What We&rsquo;d Love For You To Have
 
 
 
 We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas &ndash; this is an added advantage:
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in business administration, or a related field (preferred).
 </li>
 <li>
 Experience: 1-3 years of experience in order processing, customer service, or a related role.
 </li>
 <li>
 Proficiency in SAP and Microsoft Office Suite.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Attention to detail and problem-solving mindset.
 
 
 </li>
 </ul>
 
 We&rsquo;ll Provide
 
 
 
 <ul>
 <li>
 A competitive salary
 </li>
 <li>
 Benefits
 
 
 </li>
 </ul>
 
 What happens next?
 
 
 
 We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within 30 working days.
 
 
 (INSERT LOCAL GOVERNANCE/COMPLIANCE)
 
 
 Founded in 1932, Knauf is one of the world&rsquo;s leading manufacturers of construction materials for interior design, building insulation, and design ceilings.
 
 
 Knauf entered the Middle East, Africa, and South Asia (MEASA) in 1997. Today, we are a leading player across the region, with operations spanning 15 countries and 19 state-of-the-art production facilities, driven forward by 2,000 high-performing professionals.
 
 
 Headquartered in Dubai, United Arab Emirates, MEASA's reach extends across Algeria, Cyprus, Egypt, the GCC, Ghana, Greece, India, Iraq, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Turkey.
 
 
 In MEASA, we offer the opportunity to be part of a global family of over 41,500 colleagues in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose. We encourage all our people to shape their own career, with the freedom to stretch their skills and learn new ones.
 
 
 Driven by an unwavering commitment to quality, innovation and sustainability, we are building more than just exceptional gypsum-based solutions &mdash; we&rsquo;re shaping a future we can all be proud of.
</div>

Order Management Specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.
 
 
 You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.
 
 
 Managing incoming calls &amp; messages through all provided communication channels.
 
 
 Manage the customer Orders effectively and efficiently:
 
 
 <ul>
 <li>
 Ensure Accuracy and reliability of the daily and fixed orders.
 </li>
 <li>
 Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
 </li>
 <li>
 Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams.
 </li>
 <li>
 Responsible to maximize the good utilization of company resources.
 </li>
 <li>
 Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
 </li>
 <li>
 Ensure effective handling of emergency orders.
 
 
 
 </li>
 </ul>
 Deliver superior customer experience to all customers (both internal and external):
 
 
 <ul>
 <li>
 Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
 </li>
 <li>
 Ensure all customer's feedback are communicated and follow up on the actions required.
 </li>
 <li>
 Report any customer complaint immediately and ensure the correction action is taken
 
 
 
 </li>
 </ul>
 Immediate reporting for any block point that affects the customer's order.
 
 
 ___________________
 
 
 Are you a MATCH?
 
 
 
 Education Level
 
 
 
 <ul>
 <li>
 Bachelor degree, Business, logistics or planning background preferred.
 
 
 
 </li>
 </ul>
 
 Experience Level
 
 
 
 <ul>
 <li>
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Customer service orientation
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent business English (oral and written)
 </li>
 <li>
 Motivated learner
 </li>
 <li>
 Time Management and organization skills
 </li>
 <li>
 Multitasking
 </li>
 <li>
 Must be reliable, adaptable and detail oriented
 </li>
 <li>
 Ability to effectively work in a team environment
 </li>
 <li>
 Analytical and problem solving skills
 
 
 
 </li>
 </ul>
 
 Our Differences make our Performance
 
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management &amp; Sales Operations.
 
 
 
 What You&acute;ll Do
 
 
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end order processing, ensuring accuracy and timely execution.
 </li>
 <li>
 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
 </li>
 <li>
 Monitor and maintain order status, delivery schedules, and customer communications.
 </li>
 <li>
 create returns, free of charge orders, and reporting
 </li>
 <li>
 Validate and process debit notes in collaboration with the Sales Controlling team.
 </li>
 <li>
 Ensure compliance with internal controls and company policies.
 </li>
 <li>
 Support continuous improvement initiatives in order management and documentation processes.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain, or related field.
 </li>
 <li>
 English speaker
 </li>
 <li>
 1-3 years of experience in order management or sales operations.
 </li>
 <li>
 Hands-on experience with debit notes validation process.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and organizational abilities.
 </li>
 <li>
 Microsoft office usage is a must.
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 French speaking is a plus
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Order Management & Sales Operation Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting CCC Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process &amp; ultimately to make sure our customers get the products &amp; service they need.
 
 
 
 Responsibilities
 
 
 
 
 Order Management &amp; Order Fulfilment:
 
 
 
 <ul>
 <li>
 Process customer orders: EDI, Open text and manual, samples, LC, Interco and export
 </li>
 <li>
 Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
 </li>
 <li>
 Failure management - re process, cancel and comms to customers, transport and CC
 </li>
 <li>
 Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams &amp; Zoom chats)
 </li>
 <li>
 End of day reports to make sure all orders are clean
 </li>
 <li>
 Book in deliveries through separate customer portals or phone customer Goods In or by emails then input into SAP
 </li>
 <li>
 Order cleansing
 </li>
 <li>
 Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal &amp; external)
 </li>
 <li>
 Training and on boarding of new associates
 
 
 </li>
 </ul>
 
 Manage returns and refusals:
 
 
 
 <ul>
 <li>
 Create return delivery and inform sending WH and 3PL about pick up order
 </li>
 <li>
 Align on issue resolution with customer
 </li>
 <li>
 Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)
 
 
 </li>
 </ul>
 
 Other activities:
 
 
 
 <ul>
 <li>
 Daily problem solving in order processing
 </li>
 <li>
 Coordination between departments (in person, by phone, zoom meetings, email)
 
 
 </li>
 </ul>
 
 People Responsibilities
 
 
 
 <ul>
 <li>
 Support Customer Support team with all initiatives to improve CCC service offerings
 </li>
 <li>
 Support relationship management with key stakeholders within BU supply chain
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent spoken and written English language knowledge
 </li>
 <li>
 University degree
 </li>
 <li>
 Previous exposure to similar role is a plus
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 Advance Microsoft Office Apps knowledge
 </li>
 </ul>
</div>

Supply Chain Sr Associate

Breadfast

<div>
 
 
 Role Overview:
 
 
 
 We are looking for a driven and detail-oriented
 
 Senior Operations Specialist
 
 to lead the day-to-day execution and continuous improvement of Chef On Demand&rsquo;s operational processes. You will manage everything from chef coordination and logistics to customer satisfaction and performance monitoring.
 
 
 This is a core operational role, offering the opportunity to shape and scale a new service from the ground up.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage daily operations of the Chef On Demand service, including order fulfillment and chef availability scheduling.
 </li>
 <li>
 Monitor KPIs for service quality, timing, cancellations, and customer satisfaction; identify friction points and recommend continuous improvements.
 </li>
 <li>
 Develop SOPs and operational playbooks to guide service execution.
 </li>
 <li>
 Identify inefficiencies and implement scalable, data-driven solutions.
 </li>
 <li>
 Own the customer journey operationally and resolve issues in real time.
 </li>
 <li>
 Collaborate with Customer Support for smooth issue handling and feedback loops.
 </li>
 <li>
 Coordinate with Talent to onboard, train, and schedule chefs to ensure there is always enough supply to meet demand.
 </li>
 <li>
 Ensure chefs are fully equipped with tools, uniforms, and are well-prepared to deliver a stellar customer experience.
 </li>
 <li>
 Oversee logistics and liaise with vendors/internal teams for supply needs.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in operations, logistics, or service delivery.
 </li>
 <li>
 Background in marketplace operations and/or a startup environment is a plus.
 </li>
 <li>
 Strong organizational and execution skills.
 </li>
 <li>
 Data-driven approach with the ability to build dashboards and analyze performance metrics.
 </li>
 <li>
 Excellent communication skills in both Arabic and English.
 </li>
 <li>
 Willingness to work non-traditional hours (evenings, weekends, holidays) as needed.
 </li>
 </ul>
 
 
</div>

Senior Operations Specialist

<div>
 
 Dark store manager is an intense, fast paced, day to day hands on role, handling the dark stores which are the key cornerstones that carry the whole E2E supply chain for Breadfast. This dynamic role is heavily invested in operations, customer experience &amp; service levels, quality assurance, financials and talent development for the full dark store team.
 
 
 
 
 
 
 What you'll do:
 
 
 <ul>
 <li>
 Managing daily operations within the dark store, enabling customer orders fullfilment at targeted service levels.
 </li>
 <li>
 Managing the last mile delivery operations including fleet optimization &amp; assigning.
 </li>
 <li>
 Owning the overall inventory management for all stocks on ground.
 </li>
 <li>
 Designing and optimizing the storage, handling and order fulfillment processes.
 </li>
 <li>
 Owning the full financials of the dark store including cost optimization projects and unit economics studies.
 </li>
 <li>
 Ensuring safety &amp; quality compliance across the full premises.
 </li>
 <li>
 Building and delivering the talent development program for all operations and last mile team within the dark store organization.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field
 </li>
 <li>
 Knowledge of warehouse software packages and MS Office proficiency.
 </li>
 <li>
 Familiarity with technology solutions in logistics and supply chain management
 </li>
 <li>
 Proven experience in fulfillment center management and last mile delivery operations.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 <li>
 Excellent leadership and communication skills.
 </li>
 <li>
 Ability to thrive in a fast-paced and dynamic work environment.
 </li>
 </ul>
</div>

Dark Store Manager

Explore 358+ Order fulfillment specialist in Cairo this September. Find roles across top companies and apply now to boost your career.

358 order fulfillment specialist jobs IN Cairo

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Order Management Specialist

Order Management & Sales Operation Specialist

Order Management & Sales Operation Specialist

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Senior Operations Specialist

Dark Store Manager