customer service coordinator Jobs in Cairo

customer service coordinator

head of operations & center of excellence Jobs in Cairo

head of operations & center of excellence

operations manager

operative - distribution center Jobs in Cairo

operative - distribution center

order management & sales operation specialist Jobs in Cairo

order management & sales operation specialist

operative distribution center

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 The operative Associate I under general supervision must carry out warehouse operations such as shipment receiving, checking, order preparation and dispatching.
 
 
 In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Goods receiving function such as Offloading, Checking and Put away of all incoming consignments.
 </li>
 <li>
 Order Preparation such as Picking &amp; Packing of customer order as per requirement.
 </li>
 <li>
 Ensure proper checking, dispatch and loading of vehicles against the dispatch documentation.
 </li>
 <li>
 Carry out activities such as Scanning, cello wrapping, heat shrinking, labelling or other value added services as per requirement.
 </li>
 <li>
 Ensure accurate stock replenishment
 </li>
 <li>
 Assist in stock counts, verifications, or other projects as instructed.
 </li>
 <li>
 Ensure careful and correct handling of stock
 </li>
 <li>
 Strictly follow standard processes, procedures and work instructions.
 </li>
 <li>
 Ensure Machinery, equipment, consumables and other resources are carefully &amp; efficiently used and well maintained.
 </li>
 <li>
 Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
 </li>
 <li>
 Report any defects or damage of stock to Supervisors
 </li>
 <li>
 Ensuring that the warehouse is kept clean and dy.
 </li>
 <li>
 Maintain a high standard of customer service and be customer focus at all times.
 </li>
 <li>
 Maintain a cooperative work environment.
 </li>
 <li>
 Ensure that department keeps a high standard of health and safety and environmental performance as per ISO 45001 and ISO 14001.
 </li>
 <li>
 Report all incidents, of any nature and however caused, to their immediate superior compiling all necessary documentation promptly and accurately.
 </li>
 <li>
 Report damage to equipment fixtures, MHE defects and accidents at work.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 At least 1 year of experience in working in a warehouse
 
 
 Must have experience in picking, packing and dispatching orders
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Operative - Distribution Center

Bosch  Africa

<div>
 
 Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.
 
 
 
 
 At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people&rsquo;s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
 
 
 
 
 Join in and feel the difference.
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Providing services for all Business Units (BUs) in order management (e.g., order intake, claims &amp; query handling, contracts &amp; promo support, customer master data, local defined tasks)
 </li>
 <li>
 Understanding of the whole process from order creation to invoicing
 </li>
 <li>
 Expertise in process mining for Standards &amp; operative improvement of processes
 </li>
 <li>
 Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders
 </li>
 <li>
 Application of all central guidelines &amp; processes in responsible areas.
 </li>
 <li>
 Provide local requirements and raise topics to the regional BOP that need overarching solutions.
 </li>
 <li>
 Manage process of control and release via AF (Approval framework)
 </li>
 <li>
 ERP related tasks incl. ticket creation, roll outs support, training local associates.
 </li>
 <li>
 SAP Key user for Order-to-Cash in the Power Tools Division.
 </li>
 <li>
 Customer back-order management for all Business Units
 </li>
 <li>
 Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility.
 </li>
 <li>
 Operational responsible for Inbound &amp; Outbound services of the User &amp; Customer Care Center (UCC).
 </li>
 <li>
 Collaboration with Sales &amp; Marketing develop digital sales (Outbound Sales)
 </li>
 <li>
 UCC Performance Tracking &amp; Quality Management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 EDUCATION
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration / Supply Chain Management.
 </li>
 </ul>
 
 
 EXPERIENCE
 
 
 
 
 <ul>
 <li>
 5 years of experience
 </li>
 </ul>
 
 
 SKILLS
 
 
 
 
 <ul>
 <li>
 Strong Knowledge in SAP
 </li>
 <li>
 MS Office Knowledge (Excel, PowerPoint, Word)
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 <ul>
 <li>
 Excellent analytical skills.
 </li>
 <li>
 Excellent communication skills and ability to work in teams
 </li>
 <li>
 Ability to work under pressure and on own initiative.
 </li>
 <li>
 People Management.
 </li>
 <li>
 Availability to travel and work extensively in the spare parts market
 </li>
 <li>
 Excellent negotiation skills.
 </li>
 <li>
 Familiar with working in a Multinational / Corporate environment.
 </li>
 <li>
 Solid communication skills in English (Speak / Read / Write)
 </li>
 <li>
 Proficiency in MS Office packages, Outlook and SAP.
 </li>
 </ul>
</div>

Business Operations Associate - Power Tools

Confidential

<div>
 
 
 
 About the Role:
 
 
 
 
 To oversee the end-to-end Inbound Call Centre processes and ensure they are running smoothly and are in compliance with the client&rsquo;s and the bank policies and procedures.
 
 
 Provide management and coaching support to the Assistant Managers leading from the front on driving improvement across the unit.
 
 
 Act as a role model displaying the values and behaviors of the organization.
 
 
 To manage the team and ensure high quality delivery as per agreed SLA.
 
 
 
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Manage day to day operational performance of the unit.
 </li>
 <li>
 Provide daily rigor on all operational metrics ensuring smooth service delivery.
 </li>
 <li>
 Be a problem solver identify gaps in the process and drive forward improvement.
 </li>
 <li>
 Responsible for supporting the transition of the contact center operations into an omni-channel space thru technologies that are relevant and process improvement that will result in better and speedier customer experience.
 </li>
 <li>
 Responsible to drive integrations with other channels like branch, online and web that will facilitate e a seamless experience for the customer using multiple touch points.
 </li>
 <li>
 Collaborate with IT developers, legal &amp; business stakeholders to drive the solution through to delivery
 </li>
 <li>
 Ensure projects are deployed with the highest quality within the given time and budget based on expectations set.
 </li>
 <li>
 Initiate, coordinate with the group and various stakeholders and departments involved in the process to ensure that the processes are being executed and attain the business process objectives.
 </li>
 <li>
 Preparing the test scripts and UAT's requirements for the mobile projects, Complete UAT and get it signed off.
 </li>
 <li>
 Keep projects under continuous review to identify gaps and risks and develop appropriate contingency plans
 </li>
 <li>
 Liaise with IT, external vendor (if any), testing resources, and service level agreements.
 </li>
 <li>
 Provide product documentation and training to call center staff and serve as the subject matter expert concerning the designated initiative.
 </li>
 <li>
 Keep updated with the latest technology initiatives to create new potential process improvement opportunities and enhance the abilities of current services.
 </li>
 <li>
 To work closely with different business lines, including products, segments, distribution, marketing and other support units
 </li>
 <li>
 To liaise with different external parties as and when required in alignment with business strategy
 </li>
 <li>
 The candidate should have a high motivation, good follow up skills for multiple tasks handled by various teams and passion for mobile technologies to enable new value added, innovative services.
 </li>
 </ul>
 
 
 What You'll Need
 
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience in people management and leadership roles
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in project operation management
 </li>
 <li>
 Solid background in HR Operations field.
 </li>
 <li>
 Previous experience in banking contact center is a plus.
 </li>
 <li>
 Good skills in terms of Project Management, Business Analyses, especially in customer experience projects
 </li>
 <li>
 Advanced problem-Solving skills.
 </li>
 <li>
 Solid analytical, critical and creative problem-solving skills with an understanding of electronic delivery channels and how to utilize them to meet business goals is required.
 </li>
 <li>
 Financial and budget understanding &ndash; ability to develop and communicate product development business cases using financial models
 </li>
 <li>
 Strong business focus
 </li>
 <li>
 Attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Incentives based on the KPIs achieved
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Social Insurance
 </li>
 <li>
 Career development opportunities
 </li>
 </ul>
 
 
</div>

Manager Customer Contact Center

Nestlé

<div>
 
 Main Purpose of the Job
 
 
 
 <ul>
 <li>
 Ensure that service level goals for Customer Relationship Center (CRC) activities are met through optimized scheduling and real-time monitoring of resources to complete CRC operations.
 </li>
 <li>
 Efficiently schedule and manage workloads while responding to intraday changes and monitoring staff activities.
 </li>
 <li>
 Oversee day-to-day planning and deployment of staff, ensuring optimal staffing levels are maintained to meet service levels and deliver excellent customer service.
 
 
 </li>
 </ul>
 
 Key Outputs / Deliverables
 
 
 
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Understand customers and their specific needs.
 
 
 </li>
 </ul>
 
 Coffee Expertise &amp; Experience
 
 
 
 <ul>
 <li>
 Engage confidently in conversations with colleagues, peers, and external partners regarding Nespresso's business vision, products, services, and sustainability commitments.
 
 
 </li>
 </ul>
 
 Sales
 
 
 
 <ul>
 <li>
 Report events throughout the year to drive service and sales, while keeping agents engaged through creative activities that support initiatives.
 
 
 </li>
 </ul>
 
 Operations Excellence
 
 
 
 
 Long and Short Term Forecasting
 
 
 
 <ul>
 <li>
 Analyze historical data to develop reliable long and short-term forecasts for transaction volumes, handling times, and shrinkage based on the mix of contact types (voice and digital, inbound and outbound, multi-contact handling, etc.).
 </li>
 <li>
 Provide input on structural topics (e.g., operational preparation, recruitment, facilities management, organization) and a 3-5 year outsourcing strategy.
 
 
 </li>
 </ul>
 
 Capacity Planning
 
 
 
 <ul>
 <li>
 Develop capacity plans using appropriate demand requirement calculations by channel and transaction type to determine the number of staff required to handle predicted transaction volumes.
 </li>
 <li>
 Ensure timely planning for CRC Specialists and productivity planning for Team Leaders.
 
 
 </li>
 </ul>
 
 Scheduling
 
 
 
 <ul>
 <li>
 Establish work schedules for Coffee Specialists at relevant intervals to meet service level targets while maximizing resource utilization in compliance with HR and local legal requirements.
 </li>
 <li>
 Evaluate and adapt scheduling and work practices to minimize variation between forecasted demand and staff availability.
 </li>
 <li>
 Maximize work schedules for internal resources by implementing processes that improve the working conditions of Coffee Specialists, fully respecting business needs (e.g., shift swap processes).
 </li>
 <li>
 Update the Teleopti/Workforce Management database to ensure that scheduling aligns with the latest forecasts.
 </li>
 <li>
 Control, validate, and administer amendments and absences for CRC Specialists in Teleopti/Workforce Management.
 
 
 </li>
 </ul>
 
 Live Monitoring, Real-Time Management &amp; Transaction Allocation
 
 
 
 <ul>
 <li>
 Perform live monitoring and real-time management by fine-tuning workload allocation between in-house and outsourced operations.
 </li>
 <li>
 Anticipate both underperformance and overperformance situations and take necessary actions to address priorities.
 </li>
 <li>
 Act as the primary contact for queries related to planning and real-time management.
 </li>
 <li>
 Allocate and route transactions to specific sites, queues, and staff.
 </li>
 <li>
 Monitor overall network and site-level performance in real-time within a shared queue environment.
 </li>
 <li>
 Understand key sales and customer experience KPIs and integrate them into daily operations.
 </li>
 <li>
 Monitor intraday absences and activities, review planned activities, and reconcile short-term absences.
 </li>
 <li>
 Ensure accurate documentation of absences and activities in the Workforce tool, regularly coordinating with the outsourcing manager regarding intraday call volume distribution.
 </li>
 <li>
 Make necessary changes in AVAYA ASA to skills/queues based on business needs.
 
 
 </li>
 </ul>
 
 Reporting &amp; Business Intelligence
 
 
 
 <ul>
 <li>
 As the owner of the CRC reporting framework, ensure decision-support reports and dashboards are released in collaboration with stakeholder teams.
 </li>
 <li>
 Make performance indicators for CRC Specialists available, enabling Team Leaders to coach employees towards continuous improvement in performance.
 </li>
 <li>
 Report adapted figures, including workload trends, staffing requirements, and key performance results to various audiences (CS, TL, Local Management Committee, and HQ) to build recommendations.
 </li>
 <li>
 Prepare clear reports on a regular basis (monthly, weekly, and daily) to monitor results and establish a catalog of reports to ensure service indicators are maintained at optimal levels.
 </li>
 <li>
 Analyze business volumes and parameters for a multi-skilled environment, creating resource allocations that allow the center to meet its service level commitments, sales, and budgetary goals.
 </li>
 <li>
 Create, modify, and enhance reporting methodologies to improve efficiency and productivity within the department.
 </li>
 <li>
 Present statistics, ideas, solutions, and challenges at leadership meetings, effectively communicating the narrative through data.
 </li>
 <li>
 Participate in regular meetings with call center management and outsourcing partners to identify trends and propose solutions.
 </li>
 <li>
 Develop recommendations and effectively articulate strategies to stakeholders.
 </li>
 <li>
 Statistically analyze workforce data to identify trends, conduct what-if modeling, and highlight predictive indicators aligned with long-term workforce needs.
 </li>
 <li>
 Analyze and review the cost of goods sold, including cost center analysis, variance analysis, and forecasts for all categories of sales costs.
 </li>
 <li>
 Create models, analyses, and business cases to evaluate new business opportunities and support the execution of strategic initiatives.
 
 
 </li>
 </ul>
 
 Business Continuity &amp; Managing IT Services
 
 
 
 <ul>
 <li>
 Play a key role in implementing the Business Continuity Plan (BCP) and ensure business continuity through effective BCP execution with relevant stakeholders.
 </li>
 <li>
 Ensure all necessary materials are provided to Coffee Specialists (e.g., hardware, phones, headsets).
 </li>
 <li>
 Identify and report IT or telephony issues and coordinate system backups/outages with IT to minimize customer impact.
 </li>
 <li>
 Provide first-level troubleshooting for telephony assistance and act as an interface to follow up on issues requiring escalation.
 </li>
 <li>
 Train team leaders, managers, and trainers on the use of workforce planning tools.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Knowledge
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent in commercial or business studies or a related field.
 </li>
 <li>
 Minimum of 2 years of experience in customer experience.
 </li>
 <li>
 Excellent communication and project management skills.
 </li>
 <li>
 Proficiency in computer systems and Microsoft Suite applications (including Word, Excel, and PowerPoint).
 </li>
 <li>
 Experience with workforce management, forecasting, scheduling, and reporting tools.
 </li>
 <li>
 Qualifications in CRC and/or IT environments related to telephony, scheduling, and/or contact flow management are preferred.
 </li>
 </ul>
</div>

Nespresso CRC Workforce Specialist

NielsenIQ

<div>
 
 Company Description
 
 
 
 NIQ GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech &amp; Durables manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what&rsquo;s happening now, what&rsquo;s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That&rsquo;s why you can find us at work in over 90 countries, covering more than 90% of the world&rsquo;s population. For more information, visit www.niq.com.
 
 
 
 Job Description
 
 
 
 The Market Intelligence Consultant position is both a developmental and client support role. Whilst the individual is developing their skills in Retail Market Research, Account Management, Product and Retailing Knowledge they will also support a commercial team, working across a range of clients.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support a well-defined list of clients and retailers, as specified by the line manager;
 </li>
 <li>
 Build market and product knowledge on all product categories held. This includes details on coverage, universe and sample sizes, distribution channels, and detailed market information;
 </li>
 <li>
 Develop an understanding of Retail Audit Methodology and GfK Systems;
 </li>
 <li>
 Build market and product knowledge on all related products and panels;
 </li>
 <li>
 Service &ndash; Ensure client queries are responded to professionally and accurately within 24 hours;
 </li>
 <li>
 Following up on receiving monthly data production;
 </li>
 <li>
 Assists with the monthly data production via Quality Checks and Price Check on your product categories
 
 
 </li>
 </ul>
 Assist the MI Costumer Success Lead as follows:
 
 
 <ul>
 <li>
 Ensuring that data quality is in line with GfK international standards;
 </li>
 <li>
 Preparation of presentations upon request
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-2 years of experience in Market Research, Data Anlysis or similar field, preferably in tech&amp;durables or good understaning of the industry;
 </li>
 <li>
 Previous client facing experience;
 </li>
 <li>
 Proficiency in English and Arabic language;
 </li>
 <li>
 French is preferred but not mandatory;
 </li>
 <li>
 Presentation and communication skills;
 </li>
 <li>
 Problem solving and analytical thinking skills;
 </li>
 <li>
 Team player
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Our Benefits
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 
 
 </li>
 </ul>
 
 About NIQ
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 For more information, visit NIQ.com
 
 
 Want to keep up with our latest updates?
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
</div>

MI CSG Consultant

Schneider Electric

<div>
 
 
 
 Who are we and what we stand for?
 
 
 
 
 
 
 Our purpose and mission are what guides us and represents our promise to all our stakeholders - customers, partners, employees, influencers, shareholders, and communities.
 
 
 
 
 Schneider&rsquo;s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.
 
 
 
 
 Our mission is to be the trusted partner in Sustainability and Efficiency.
 
 
 
 
 Our renewed purpose highlights our commitment to create lasting impact while maintaining our promise to make the most of our energy and resources bridging progress and sustainability for all.
 
 
 
 
 Our updated mission continues to reinforce our value of strong partnerships, where trust is needed above all.&nbsp;
 
 
 
 
 
 
 
 
 Your Mission
 
 
 
 
 
 
 As part of Regional Solution Center, Digital Grid Software Engineer, you&rsquo;ll lead the Digital Grid solutions implementation or implementation of some of the Digital Grid solution modules.
 
 
 
 
 Digital Grid Applications Engineer performs jobs requiring knowledge of complex work methods and skills, with minimal supervision of their superior and according to their superior&rsquo;s general instructions when tackling methodological, procedural or technical issues for which additional knowledge and experience.
 
 
 
 
 
 
 
 
 Your Role - Magic happens when you bring great people together!
 
 
 
 <ul>
 <li>
 
 Understand business processes of a utility and how EcoStructure ADMS - Advanced Distribution Management System relates to the business processes and reallife use cases of utility to ADMS product.
 
 </li>
 <li>
 
 Understand utility&rsquo;s benefits which will be achieved by ADMS product.
 
 </li>
 <li>
 
 Design of the solution, including customizations and configurations, and fitting/changing of business processes and/or operation (management and control) approach in control center covering:&nbsp;&nbsp;
 
 </li>
 <li>
 
 Main scope of role includes grid operations (core features including UI, autogenerators, SCADA Control Room, OMS and Switching Management), advanced applications (EMS/DMS/DERMS), Web &amp; Mobile applications and configuration (visibility profiles, web options, print, menus, localization, translations, coloring, etc.), ArcFM and Smart Metering products
 
 </li>
 <li>
 
 Collaboration and support with other project members related to common scope:
 
 </li>
 <li>
 
 Collaboration in design of integrations interfaces related to OMS, Crew Management and Switching Management
 
 </li>
 <li>
 
 Support in model design (when needed) including modeling of equipment, data source mapping, data importance clarification, definition of default values (need for power applications), EGU mapping
 
 </li>
 <li>
 
 Within its scope on the project, map in the RTM all functional/testable requirements on the appropriate chapters in the Functional Specifications and Design Documents
 
 </li>
 <li>
 
 Analyzes and creates functional specifications in its domain, based on clients&rsquo; requirements
 
 </li>
 <li>
 
 Approves the content of tests and participates in creation of complex business &ldquo;end to end&rdquo; test scenarios in all aspects of ADMS product
 
 </li>
 <li>
 
 Responds quickly and professionally to bugs reported by a client and continually communicates with the client
 
 </li>
 <li>
 
 Performs triage of software defects reported by clients according to the established procedure
 
 </li>
 <li>
 
 Identify key business drivers for the project and set the development priorities accordingly
 
 </li>
 <li>
 
 Detects gaps in responses to clients&rsquo; requirements and delivers feedback to the Product Center with the aim of improving the offers.
 
 </li>
 <li>
 
 Continually works on improvement of test scenarios in cooperation with other test process participants in the company
 
 </li>
 <li>
 
 Continually seeks the development of the company&rsquo;s product within the entire SE Digital Grid portfolio
 
 </li>
 <li>
 
 Cooperates with other team members, identifies obstacles in the work process and shares them with other team members and other teams, within the Regional Solution Center
 
 </li>
 <li>
 
 Continually contributes to work process and procedures improvement within both the Regional Solution Center and the entire company
 
 </li>
 <li>
 
 Keeps up with the latest achievements in the fields of power engineering, software engineering and information technology (IT) and continually improves their own skill set, competence, and domain knowledge
 
 </li>
 <li>
 
 If needed, holds presentations/workshops to a wider audience with the aim of expanding the skill set of the targeted audience
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 About You
 
 
 
 <ul>
 <li>
 
 Education: Bachelor's Degree Electrical/ Computer Science
 
 </li>
 <li>
 
 1-4 years of relevant experience
 
 </li>
 <li>
 
 Knowledge of C#/C++ and SQL
 
 </li>
 <li>
 
 Good knowledge of the project execution methodology
 
 </li>
 <li>
 
 Language Preference: English language, French is an advantage
 
 </li>
 <li>
 
 Willingness to learn
 
 </li>
 <li>
 
 Able to work in multi-cultural environment and international team
 
 </li>
 <li>
 
 Strong oral and written communication skills.
 
 </li>
 <li>
 
 Team player
 
 </li>
 </ul>
 
 
 
 
 Let us learn about you! Apply today.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 You must submit an online application to be considered for any position with us. This position will be posted until filled.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 Looking to make an IMPACT with your career?
 
 
 
 
 
 
 When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our&nbsp; IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
 
 
 
 
 IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
 
 
 
 
 We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
 
 
 
 
 Become an IMPACT Maker with Schneider Electric - apply today!
 
 
 
 
 &euro;36 billion global revenue
 
 
 
 +13% organic growth
 
 
 
 150 000+ employees in 100+ countries
 
 
 
 #1 on the Global 100 World&rsquo;s most sustainable corporations
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 You must submit an online application to be considered for any position with us. This position will be posted until filled.
 
 
 
 &nbsp;
 
 
 
 
 Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
 
 
 
 
 &nbsp;
 
 
 
 
 At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
 
 
 
 
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Project Engineer

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177 operative distribution center jobs IN Cairo

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Project Engineer