central operations support executive, ef mena Jobs in Cairo

central operations support executive, ef mena

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enterprise data operations asst analyst

head of operations & center of excellence Jobs in Cairo

head of operations & center of excellence

human resources operations specialist Jobs in Cairo

human resources operations specialist

operations engineer – sap logistic Jobs in Cairo

operations engineer – sap logistic

head of operations center of excellence

Allianz Partners

<div>
 As the Head of Operations and Centre of Excellence for Allianz Partners in Egypt, you will play a critical role in leading the international business serviced from Egypt and the Local TPA service teams. This position is essential for ensuring the seamless delivery of services to global markets, supporting a diverse range of operations. You will deliver within a matrix structure by collaborating with global functional heads to ensure operational excellence across all sub-functional areas such as: Claims, Helpline, Medical Services, Policy Management, and Technical Support.
 
 
 
 What You Do
 
 
 
 Responsibilities will include, but are not limited to, the following:
 
 
 <ul>
 <li>
 Leadership &amp; Management: Lead in a matrix structure all operational processes supporting the international and local business serviced from Egypt, ensuring excellent service delivery in line with global performance metrics, quality standards, and service level agreements (SLAs).
 </li>
 <li>
 Strategic Development: Define and implement strategies to optimise operational efficiency, embrace automation and AI solutions as well as drive continuous improvement and innovation.
 </li>
 <li>
 Performance Monitoring: Track and analyse key performance indicators (KPIs) to identify improvement opportunities and ensure proactive resolution of identified issues and gaps.
 </li>
 <li>
 Stakeholder Engagement: Build and maintain strong relationships with stakeholders. Act as the primary point of contact for escalations and updates, collaborating closely with the Regional Head of Operations MEA and other global functional leaders.
 </li>
 <li>
 Team Development: Promote a high-performance culture by coaching, developing and upskilling team members to meet the demands of international operations and reporting excellence.
 </li>
 <li>
 Change Advocacy: Champion transformation and innovation initiatives, prioritising the adoption of automation and AI-enabled tools to improve efficiency, productivity and quality.
 </li>
 <li>
 Management Reporting: Deliver accurate and timely reporting, ensuring that operational functions have the insights required to demonstrate performance against strategic and operational objectives
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 To be successful in this position you will need to have the following skills/ experience:
 
 
 <ul>
 <li>
 Educational Background: Minimum of a third-level degree, with a Medical Doctor qualification preferred
 </li>
 <li>
 Professional Experience: Proven experience of 8 years+ in an Operations leadership role, ideally with international exposure; experience as a site lead or operations manager in a multinational company is an advantage.
 </li>
 <li>
 Operations Expertise: Deep understanding of operations management, process optimisation, and industry best practices, with a strong understanding of automation and AI applications. Experience with Robotic Process Automation (RPA) tools is a strong plus.
 </li>
 <li>
 Leadership Skills: Strong leadership capabilities, including identifying and developing talent, engaging employees, and holding teams accountable for their results.
 </li>
 <li>
 Interpersonal Skills: Excellent verbal and written communication skills, with the ability to deliver presentations to various audiences, including senior executives.
 </li>
 <li>
 Strategic Orientation: Ability to apply a long-term, big-picture perspective that supports innovation and focuses on changes that add value to the business.
 </li>
 <li>
 Change Management: Experience in driving change and innovation within operations functions, with an emphasis on continuous improvement, automation, and the adoption of AI solutions.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Our employees play an integral part in our success as a business.
 
 
 We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
 
 
 80740 | Operations | Management | Allianz Executive | Allianz Partners | Full-Time | Permanent
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
 
 
 Join us. Let's care for tomorrow.
 
 
 Note: Diversity of minds is an integral part of Allianz&rsquo; company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
</div>

Head of Operations & Center of Excellence

Breadfast

<div>
 
 Role Objectives:
 
 
 
 The Head of Facilities and Administration is responsible for overseeing the day-to-day operations of facilities and administrative functions, ensuring a safe, efficient, and well-maintained work environment. This includes managing office administration, maintenance, security, and facility-related service requests and coordinating with external vendors and internal stakeholders.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and manage the facilities and administration team to ensure smooth and efficient day-to-day operations, including maintenance, cleaning, safety, and security services.
 </li>
 <li>
 Supervise and ensure the execution of preventive and corrective maintenance programs for critical building systems such as HVAC, electrical, plumbing, and fire safety.
 </li>
 <li>
 Conduct regular inspections and audits to ensure facilities are safe, functional, and compliant with internal standards and regulatory requirements.
 </li>
 <li>
 Manage relationships with vendors, contractors, and service providers; oversee contract negotiations, performance monitoring, and service quality.
 </li>
 <li>
 Develop, monitor, and manage facilities and administrative budgets; identify cost-saving opportunities without compromising service quality.
 </li>
 <li>
 Maintain accurate and up-to-date documentation, including maintenance logs, safety reports, inspection records, and compliance certificates.
 </li>
 <li>
 Implement and enforce facility-related policies and procedures to promote operational excellence, efficiency, and workplace safety.
 </li>
 <li>
 Provide strategic input and project oversight for office space planning, expansions, relocations, and renovation projects.
 </li>
 <li>
 Ensure all facility operations comply with local laws, health and safety regulations, and organizational policies.
 </li>
 <li>
 Collaborate with cross-functional teams (e.g., HR, IT, Security) to enhance the overall workplace environment and employee experience.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Facilities Management, Engineering, Business Administration, or a related field.
 </li>
 <li>
 Minimum of 7 years of progressive experience in facility management, including at least 3 years in a leadership or managerial role.
 </li>
 <li>
 Demonstrated leadership capabilities with a proven track record of managing cross-functional teams and driving operational excellence.
 </li>
 <li>
 Strong analytical and problem-solving skills with a proactive, hands-on approach to resolving issues.
 </li>
 <li>
 In-depth knowledge of building systems (HVAC, electrical, plumbing, etc.), maintenance best practices, and regulatory compliance requirements.
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills across all levels of the organization.
 </li>
 <li>
 Proficient in Microsoft Office Suite and experienced with facility management systems and software.
 </li>
 <li>
 Solid understanding of health, safety, and environmental regulations and standards.
 </li>
 <li>
 Ability to manage multiple priorities, work under pressure, and deliver results in a fast-paced environment.
 </li>
 <li>
 Strong financial acumen with experience in budgeting, cost control, and vendor contract management.
 </li>
 </ul>
</div>

Head Of Facilities and Administration

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service levels are consistently achieved.
 
 
 This role requires quick decision-making, proactive adjustments, and effective communication with operations teams.
 
 
 The RTA ensures workforce adherence, optimizes intraday staffing, and provides actionable insights that support operational excellence.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 Monitor intraday performance, including call volumes, service levels, shrinkage, and agent adherence.
 
 
 Manage real-time queue and agent activities to ensure optimal coverage.
 
 
 Adjust intraday schedules and make recommendations to meet service level targets.
 
 
 Communicate with Team Leaders and Operations to address adherence or staffing issues.
 
 
 Provide timely updates to management regarding performance risks and potential impacts.
 
 
 Analyze intraday data, identify trends, and recommend process improvements.
 
 
 Generate and maintain accurate reports on service level performance and intraday adjustments.
 
 
 Collaborate with Capacity Planners and Schedulers to ensure alignment between forecasts and intraday realities.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 University Graduate
 
 
 Minimum of 1 year of experience as a Real-Time Analyst / Workforce Specialist.
 
 
 Proficiency in workforce management (WFM) tools or call center software (e.g., NICE, Cisco, Teleopti/Calabrio, Aspect eWFM).
 
 
 Strong proficiency in Microsoft Excel, Tableau, or Amazon Connect for reporting and analysis.
 
 
 Excellent English communication skills.
 
 
 Ability to work in a fast-paced environment and manage multiple priorities.
 
 
 Flexibility to work evenings, weekends, and holidays as required.
 
</div>

Real Time Analyst

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Mainline Supervisor is responsible for overseeing and guiding train drivers to ensure the safe, timely, and efficient operation of metro services along the mainline. This role involves enforcing compliance with operational procedures and safety regulations, coordinating driver schedules, responding to incidents, and maintaining direct communication with the OCC and engineering teams. The Mainline Supervisor plays a key role in sustaining service reliability, operational discipline, and overall passenger safety.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Driver Oversight &amp; Supervision
 
 
 
 <ul>
 <li>
 Monitor and supervise a team of train drivers to assess their operational competence and adherence to assigned duties.
 </li>
 <li>
 Review and manage driver rosters and time sheets to ensure efficient scheduling and coverage of operational shifts.
 </li>
 <li>
 Oversee drivers&rsquo; compliance with standard operating procedures and ensure proper use of assigned driving equipment.
 </li>
 <li>
 Provide on-ground support and intervention in case of operational irregularities or technical incidents involving drivers.
 
 
 </li>
 </ul>
 
 Operational Compliance &amp; Procedure Enforcement
 
 
 
 <ul>
 <li>
 Ensure all drivers strictly follow driving rules, safety protocols, and operational regulations during mainline and depot operations.
 </li>
 <li>
 Verify that drivers comply with both wayside and onboard signaling systems throughout their service.
 </li>
 <li>
 Implement safety and operational procedures as required to uphold reliability and discipline across driving teams.
 
 
 </li>
 </ul>
 
 Incident Management &amp; Safety Assurance
 
 
 
 <ul>
 <li>
 Conduct investigations into operational incidents, accidents, or safety breaches to identify root causes and corrective actions.
 </li>
 <li>
 Sustain direct communication with the Head of Mainline or the Mainline Manager in emergencies or critical scenarios.
 </li>
 <li>
 Support the implementation of emergency procedures and safety regulations to protect passengers, staff, and railway assets during safety or security threats.
 
 
 </li>
 </ul>
 
 Reporting &amp; Operational Evaluation
 
 
 
 <ul>
 <li>
 Prepare and submit routine statistical reports, driver evaluations, and operational feedback related to train performance and incidents.
 </li>
 <li>
 Contribute to maintaining high levels of rolling stock availability and consistent passenger safety through data-driven decision-making.
 </li>
 <li>
 Implement internal control procedures and competence management systems (CMS).
 
 
 </li>
 </ul>
 
 General Duties
 
 
 
 <ul>
 <li>
 Perform any additional tasks or assignments as instructed by the Operations Management Team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or a technical field, preferably in Electrical, Mechanical, or Mechatronics.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 In-depth understanding of technical terminology used in the railway industry
 </li>
 <li>
 Strong knowledge of public safety standards and practices
 </li>
 <li>
 Proficient command of the English language, both written and spoken
 </li>
 <li>
 Comprehensive understanding of railway systems including ATS, ATC, and CBTC.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3 - 5 years of proven experience in the railway industry is required.
 </li>
 <li>
 Strong practical experience with railway operations and signaling systems.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Leadership and Accountability: Demonstrates strong leadership by proactively guiding, monitoring, and supporting train
 
 
 </li>
 </ul>
 drivers to ensure high standards of performance, discipline, and accountability.
 
 
 <ul>
 <li>
 Detail-Oriented Oversight: Pays close attention to driver schedules, rosters, and performance records to ensure effective
 
 
 </li>
 </ul>
 shift coverage and operational efficiency.
 
 
 <ul>
 <li>
 Operational Rigor: Maintains a firm commitment to enforcing safety protocols, standard operating procedures, and
 
 
 </li>
 </ul>
 railway regulations with consistency and fairness.
 
 
 <ul>
 <li>
 Decisive and Supportive Response: Provides swift, calm, and informed on-ground support during incidents or technical
 
 
 </li>
 </ul>
 disruptions, ensuring service recovery and minimizing operational impact.
 
 
 <ul>
 <li>
 Investigative Mindset: Applies objective analysis and critical thinking when investigating incidents to uncover root causes
 
 
 </li>
 </ul>
 and recommend corrective measures.
 
 
 <ul>
 <li>
 Strong Communication: Maintains clear and timely communication with both drivers and management, especially in highpressure
 
 
 </li>
 </ul>
 or emergency situations.
 
 
 <ul>
 <li>
 Analytical Thinking: Uses operational data, incident reports, and performance metrics to evaluate driver effectiveness and
 
 
 </li>
 </ul>
 contribute to operational improvements.
 
 
 <ul>
 <li>
 Collaboration and Coordination: Works closely with the Head of Mainline and other departments to align supervisory
 
 
 </li>
 </ul>
 actions with broader operational goals.
 
 
 <ul>
 <li>
 Professional Conduct: Upholds the values and reputation of the organization by acting with integrity, professionalism, and
 
 
 </li>
 </ul>
 a commitment to service excellence.
 
 
 
 Comp&eacute;tences
 
 
 
 Not specified
</div>

Mainline Supervisor

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsourced- Customer Service Representative Contact Center

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1431 head of operations center of excellence jobs IN Cairo

Head of Operations & Center of Excellence

Head of Operations & Center of Excellence

Head Of Facilities and Administration

Real Time Analyst

Mainline Supervisor

Mainline Supervisor

Outsourced- Customer Service Representative Contact Center