business development manager Jobs in Cairo

business development manager

product manager

project manager

sales manager

account manager

operations manager

FlairsTech

<div>
 
 About the job:
 
 
 Requirements and responsibilities
 
 
 
 
 
 
 Role Overview
 
 
 
 
 The
 
 Technical Operations Manager
 
 is responsible for ensuring the stability, scalability, and operational excellence of healthcare software platforms. This role sits at the intersection of engineering, infrastructure, compliance, and service delivery, ensuring systems operate reliably while meeting healthcare regulatory and security standards.
 
 
 The ideal candidate combines strong technical understanding with disciplined operational leadership and the ability to translate business and clinical needs into resilient technical operations.
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Operational Management
 
 
 <ul>
 <li>
 Own day-to-day technical operations for healthcare software platforms, including production systems, environments, and releases.
 </li>
 <li>
 Ensure high availability, performance, and reliability of applications and infrastructure.
 </li>
 <li>
 Lead incident management, root cause analysis, and post-incident improvements.
 </li>
 </ul>
 
 
 Infrastructure &amp; Platform Oversight
 
 
 <ul>
 <li>
 Oversee cloud and on-prem infrastructure (AWS, Azure, or similar).
 </li>
 <li>
 Manage CI/CD pipelines, deployment strategies, monitoring, and alerting.
 </li>
 <li>
 Ensure disaster recovery, backup, and business continuity plans are defined, tested, and maintained.
 </li>
 </ul>
 
 
 Compliance, Security &amp; Quality
 
 
 <ul>
 <li>
 Ensure systems comply with healthcare regulations and standards (e.g. HIPAA, GDPR, ISO 27001, local health data regulations).
 </li>
 <li>
 Work closely with security teams to enforce data protection, access controls, and audit readiness.
 </li>
 <li>
 Support validation, documentation, and operational audits required in healthcare environments.
 </li>
 </ul>
 
 
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Act as a bridge between engineering, product, QA, customer support, and clinical/business stakeholders.
 </li>
 <li>
 Translate operational risks into clear business impact and mitigation plans.
 </li>
 <li>
 Support delivery teams by removing operational blockers and improving system readiness.
 </li>
 </ul>
 
 
 Team &amp; Process Leadership
 
 
 <ul>
 <li>
 Lead and mentor DevOps, SRE, and technical operations team members.
 </li>
 <li>
 Define and continuously improve operational processes, SLAs, and KPIs.
 </li>
 <li>
 Promote a culture of reliability, accountability, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or a related field.
 </li>
 <li>
 7+ years of experience in software operations, DevOps, or technical operations roles.
 </li>
 <li>
 Proven experience managing production systems in regulated environments (healthcare preferred).
 </li>
 <li>
 Strong understanding of modern software architectures, APIs, databases, and cloud platforms.
 </li>
 <li>
 Hands-on experience with monitoring, incident management, and release management.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in healthcare software, health IT, or life sciences technology.
 </li>
 <li>
 Familiarity with compliance frameworks such as HIPAA, GDPR, ISO 13485, or similar.
 </li>
 <li>
 Experience scaling operations for SaaS platforms.
 </li>
 <li>
 Background in Agile and DevOps practices.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong operational mindset with attention to risk, reliability, and detail.
 </li>
 <li>
 Ability to communicate complex technical issues clearly to non-technical stakeholders.
 </li>
 <li>
 Calm, structured leadership during incidents and high-pressure situations.
 </li>
 <li>
 Process-driven, but pragmatic and delivery-focused.
 </li>
 </ul>
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Stable, secure, and compliant healthcare platforms.
 </li>
 <li>
 Reduced incident frequency and faster recovery times.
 </li>
 <li>
 Clear operational visibility through metrics and reporting.
 </li>
 <li>
 Strong collaboration between engineering, operations, and business teams.
 </li>
 </ul>
 
 
</div>

Technical Operations Manager

Amazon

<div>
 
 Description
 
 
 
 Amazon Now operations is looking for an experienced Operations manager with 5+ years of a strong record of achieving results in Under the roof Fulfillment Operations (UTR). The UTR Operations manage role will be leading UTR across Egypt including Daily/weekly/monthly safety, Quality, Customer experience and productivity metrics, Operations review and openings of new dark stores and management for UTR area managers team to scale-up the business. We are looking to hire a manager to join the team that redefines fast delivery, helps us build and run this new service for our customers, &amp; oversees 3rd Party Vendors for Under the roof operations
 
 
 When you join Amazon as an Operations Manager, you&rsquo;ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you&rsquo;ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team&rsquo;s approach to drive productivity, you&rsquo;ll also work closely with your colleagues/teams to address challenges, which means no two days will be the same.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Promote a culture of safety and wellbeing
 </li>
 <li>
 Lead Full Under the Roof (UTR) operations for Egypt, Amazon now to achieve quality, productivity and SLAs are at consistently high levels, and business objectives are met across all shifts
 </li>
 <li>
 Planning for Tier 1, 2 events to deliver up to business expansion.
 </li>
 <li>
 Analyze and implement corrective actions to make sure quality, productivity and SLAs are at consistently high levels, and business objectives are met across all stores
 </li>
 <li>
 Manage UTR operations with 3P to drive the weekly, monthly, and quarterly plan in-line with other stakeholders management.
 </li>
 <li>
 Manage UTR area managers to have a standardized daily routine for managers and supervisors managing UTR in each dark store
 </li>
 <li>
 Support and lead a team and handle administrative work alongside building and supporting a strong team culture
 </li>
 <li>
 Analyze performance and suggest process improvements to optimize work and improve customer experience
 </li>
 <li>
 Expand the team with hiring new talents according to the business expansion plan
 </li>
 <li>
 Collaborate with other managers to standardize shift processes
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in supply chain management, operations, engineering, analytics or related field
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3157839
</div>

UTR Operations Manager, Amazon Now - Egypt

Property Finder

<div>
 
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.&nbsp;
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 We are looking for a Partner Support Operations Manager who can help us redefine the way we support our partners and shape the future of service at Property Finder.
 
 You will be the driving force behind our partner support operations leading a team of passionate professionals and building the systems, processes, and culture that enable world-class, scalable, and efficient support. You&rsquo;ll act as a strategic leader, people developer, and experience innovator, ensuring we deliver measurable impact and exceptional service across every channel and region.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Lead and inspire: Manage and develop a high-performing support team, fostering a culture of empowerment, curiosity, and accountability.
 </li>
 <li>
 Redefine the partner experience: Deliver consistent, personalized, and proactive support that builds trust and drives loyalty.
 </li>
 <li>
 Drive operational excellence: Design and implement best-in-class support processes and tools that scale with the business and exceed customer expectations.
 </li>
 <li>
 Champion digital-first support: Lead the evolution of our digital support experience; from self-serve journeys to AI-assisted channels; ensuring they are intuitive, effective, and aligned with partner needs.
 </li>
 <li>
 Take ownership of improvement: Use data and insights to spot friction, own escalations, and design lasting solutions that prevent recurrence.
 </li>
 <li>
 Bring technical know-how: Leverage your technical understanding to work closely with product and engineering teams on support tooling, automation, and backend issue resolution.
 </li>
 <li>
 Champion the voice of the partner: Collaborate across product, sales, legal, and marketing to ensure partner needs shape how we build and deliver.
 </li>
 <li>
 Support with intelligence: Analyze KPIs, forecast workloads, and optimize resourcing plans to ensure a high-performance, cost-efficient operation.
 </li>
 </ul>
 
 
 Desired Qualifications:
 
 
 <ul>
 <li>
 5-7 years of experience leading technical or partner support operations in a high-growth, customer-centric business
 </li>
 <li>
 Proven success managing omnichannel support functions (e.g. voice, chat, email, self-service)
 </li>
 <li>
 Experience designing and scaling digital-first support strategies, including knowledge bases, AI/chatbots, and self-serve tools
 </li>
 <li>
 Strong background in performance optimization, workforce planning, and service design
 </li>
 <li>
 Process-driven mindset, with knowledge of COPC, Six Sigma (green belt a plus), or similar methodologies
 </li>
 </ul>
 
 
 Other Capabilities:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Excellent communicator and collaborator, comfortable working cross-functionally with senior stakeholders
 </li>
 <li>
 Data-savvy: skilled in analytics, Excel, and CRM/systems (Salesforce or similar)
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 <ol>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 </li>
 </ol>
 &nbsp;
 
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
 
 
 &nbsp;
 
</div>

Partner Support Operations Manager [PIPELINE]

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.
 
 
 As an Assistant Manager of HR Operations, You Will&hellip;
 
 
 <ul>
 <li>
 Research, implement and administer all company benefit plans
 </li>
 <li>
 Lead a team of 4-5 employees
 </li>
 <li>
 Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
 </li>
 <li>
 Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
 </li>
 <li>
 Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
 </li>
 <li>
 Prepare onboarding email templates for the employees
 </li>
 <li>
 Stay up-to-date with innovative and creative ways of onboarding new employees
 </li>
 <li>
 Strive for continuous improvements and work excellence on HR operational matters
 </li>
 <li>
 Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
 </li>
 <li>
 Oversee HR databases and internal software
 </li>
 <li>
 Consult with line management providing HR guidance when appropriate
 </li>
 <li>
 Analyze and monitor HR performance metrics and KPIs
 </li>
 <li>
 Prepare periodic reports for management, as necessary and timely manner
 </li>
 <li>
 Carry out tasks as assigned by the HR Senior Manager/Director
 
 
 </li>
 </ul>
 As an Assistant Manager of HR Operations, You Have&hellip;
 
 
 <ul>
 <li>
 3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
 </li>
 <li>
 Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
 </li>
 <li>
 Good understanding of general Human Resources policies and procedures
 </li>
 <li>
 Strong knowledge of various employment/labor laws
 </li>
 <li>
 Ability to maintain sensitive and confidential information
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to manage and handle multiple tasks
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Must be able to identify and resolve problems in a timely manner
 </li>
 <li>
 Strong decision-making skills
 </li>
 </ul>
</div>

Assistant Manager, HR Operations

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
 </li>
 <li>
 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
 <li>
 Ensure excellent customer service standards and handle escalated customer complaints.
 </li>
 <li>
 Prepare schedules, shifts, and workforce planning to meet service levels.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback.
 </li>
 <li>
 Identify training needs and coordinate onboarding and ongoing training programs.
 </li>
 <li>
 Develop and improve call center policies, procedures, and workflows.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports for management.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and quality standards.
 </li>
 <li>
 Collaborate with HR, IT, and Operations to improve systems and processes.
 </li>
 <li>
 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Experience working with KPIs, dashboards, and performance reporting.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong analytical and decision-making abilities.
 </li>
 <li>
 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Performance analysis &amp; reporting
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Time &amp; workforce management
 </li>
 </ul>
</div>

Call Center Manager

Nestlé

<div>
 
 POSITION
 
 
 Title: Associate Manager, Sales Operations &amp; Support
 
 
 
 Location: Egypt
 
 
 Company: Nestl&eacute;
 
 
 Full-time
 
 
 
 Position Summary
 
 
 
 Supports Regional Sales Manager and Regional Sales Team in all operational &amp; strategic issues by supplying information, analysis, and reports for effective sales management. Ensure that we have the right distribution targets &amp; KPIs across all categories /Regions.
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Analyzing monthly sales outcomes through scorecards for creating opportunities in the distributor &amp; region &amp; channel.
 </li>
 <li>
 Ensure efficient operations to meet sales target plans for total company.
 </li>
 <li>
 Analyze sales trucks routing and identify gaps / opportunities for optimization.
 </li>
 <li>
 Communicate on daily basis with sales field team to close routing gaps within an agreed timelines to drive trucks efficiency nationwide.
 </li>
 <li>
 Review sales KPIs on monthly basis with the sales field team.
 </li>
 <li>
 Work on having accurate sales forecasts, in collaboration with district managers &amp; CCSD by providing the correct forecast assumptions &amp; Drive the MBPC across the sales organization.
 </li>
 <li>
 Supports Regional Sales Manager &amp; Team for achievement of main Regional Sales KPI's and effective decision making with daily, weekly, monthly reports (sales parameters, individual &amp; team performance, stock levels, customer-channel performance etc) and requested ad-hoc analysis.
 </li>
 <li>
 Ensure full product availability at all distributors, coordinating all ordering &amp; shipment processes by constantly keeping in touch with Distributor Order Management Staff, Nestl&eacute; Customer Services, Sales Operations and Supply Chain. For limited products performs quota allocation between distributors, coordinates and follows quota usage.
 </li>
 <li>
 Ensuring distributors /Sales team adherence to monthly sales plan.
 </li>
 <li>
 Collection and consolidation of requested data (by RSM) from the field team.
 
 
 </li>
 </ul>
 
 What will make you successful?
 
 
 
 <ul>
 <li>
 Minimum 2-4 years of field sales experience or in supply chain.
 </li>
 <li>
 Strong analytical skills and capability to interpreting sales reports.
 </li>
 <li>
 High interpersonal skills with willingness to learn.
 </li>
 <li>
 Strong communication and leadership skills.
 </li>
 <li>
 Strong presentation and negotiation skills.
 </li>
 <li>
 Ability to perform in a highly dynamic, fast-paced environment requiring multitasking &amp; correct prioritization.
 </li>
 <li>
 Ability to work in a close team environment with fast adaptation of communication style according to audience.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Full proficiency in English language skills.
 </li>
 <li>
 Knowledge with Microsoft Office tools is a must (excel in specific).
 </li>
 <li>
 Knowledge with Power BI is a plus.
 </li>
 </ul>
</div>

Associate Manager, Sales Operations & Support

Bosch Rexroth Africa

<div>
 The Internal Sales Manager plays a crucial role in supporting the sales team and ensuring smooth internal operations.
 
 
 This position exists to streamline the order processing, manage customer inquiries and assit with administrative tasks that enable the sales team to focus on revenue generation. By maintaining accurate records, coordinating with various departments, and ensuring timely and efficient communication.
</div>

Internal Sales Manager

Explore 300+ Operations manager in Cairo this April. Find roles across top companies and apply now to boost your career.