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admin and operations officer Jobs in Cairo

admin and operations officer

area manager i , operations Jobs in Cairo

area manager i , operations

operations manager

Nawy

<div>
 The Customer Operations Manager at Nawy Real Estate is responsible for overseeing the entire customer operations function, ensuring a seamless and positive experience for customers throughout their journey. This leadership role involves managing daily customer service activities, optimizing operational processes, and collaborating closely with various departments to enhance customer satisfaction and retention.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and lead the customer operations team to deliver exceptional service and support
 </li>
 <li>
 Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency
 </li>
 <li>
 Oversee the handling of customer inquiries, complaints, and feedback, ensuring timely and effective resolution
 </li>
 <li>
 Collaborate with sales, marketing, and product teams to align customer operations with business objectives
 </li>
 <li>
 Implement and manage customer relationship management (CRM) tools and platforms to streamline workflows
 </li>
 <li>
 Analyze customer data and operation metrics to identify trends, challenges, and opportunities for improvement
 </li>
 <li>
 Design and track key performance indicators (KPIs) related to customer operations and satisfaction
 </li>
 <li>
 Facilitate training and development programs to enhance team capabilities and customer interaction quality
 </li>
 <li>
 Ensure compliance with company policies and regulatory requirements concerning customer data and interactions
 </li>
 <li>
 Drive continuous improvements in customer operational processes to increase efficiency and customer loyalty
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, or a related field
 </li>
 <li>
 At least 5 years of experience in customer operations or customer service management, preferably in real estate or a related industry
 </li>
 <li>
 Proven leadership skills with experience in managing and developing teams
 </li>
 <li>
 Strong analytical skills with the ability to interpret data to make informed decisions
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Experience with CRM software and customer operation platforms
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 <li>
 Knowledge of process improvement methodologies is a plus
 </li>
 <li>
 Fluency in English; additional languages are advantageous
 </li>
 </ul>
</div>

Customer Operations Manager

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.
 
 
 As an Assistant Manager of HR Operations, You Will&hellip;
 
 
 <ul>
 <li>
 Research, implement and administer all company benefit plans
 </li>
 <li>
 Lead a team of 4-5 employees
 </li>
 <li>
 Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
 </li>
 <li>
 Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
 </li>
 <li>
 Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
 </li>
 <li>
 Prepare onboarding email templates for the employees
 </li>
 <li>
 Stay up-to-date with innovative and creative ways of onboarding new employees
 </li>
 <li>
 Strive for continuous improvements and work excellence on HR operational matters
 </li>
 <li>
 Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
 </li>
 <li>
 Oversee HR databases and internal software
 </li>
 <li>
 Consult with line management providing HR guidance when appropriate
 </li>
 <li>
 Analyze and monitor HR performance metrics and KPIs
 </li>
 <li>
 Prepare periodic reports for management, as necessary and timely manner
 </li>
 <li>
 Carry out tasks as assigned by the HR Senior Manager/Director
 
 
 </li>
 </ul>
 As an Assistant Manager of HR Operations, You Have&hellip;
 
 
 <ul>
 <li>
 3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
 </li>
 <li>
 Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
 </li>
 <li>
 Good understanding of general Human Resources policies and procedures
 </li>
 <li>
 Strong knowledge of various employment/labor laws
 </li>
 <li>
 Ability to maintain sensitive and confidential information
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to manage and handle multiple tasks
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Must be able to identify and resolve problems in a timely manner
 </li>
 <li>
 Strong decision-making skills
 </li>
 </ul>
</div>

Assistant Manager, HR Operations

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership
 
 
 
 <ul>
 <li>
 Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
 </li>
 <li>
 Manage performance, KPIs, and SLA delivery across all regions.
 
 
 </li>
 </ul>
 
 Onboarding Operations
 
 
 
 <ul>
 <li>
 Ensure fast and accurate activation of new partners.
 </li>
 <li>
 Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.
 
 
 </li>
 </ul>
 
 Restaurant Operations
 
 
 
 <ul>
 <li>
 Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
 </li>
 <li>
 Improve NPS and activation quality.
 
 
 </li>
 </ul>
 
 Inventory Management
 
 
 
 <ul>
 <li>
 Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
 </li>
 <li>
 Oversee end-of-deal collection and reduce faulty stock issues.
 
 
 </li>
 </ul>
 
 Admin Account Management
 
 
 
 <ul>
 <li>
 Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
 </li>
 <li>
 Support Account Managers teams with accurate and timely backend operations.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Standardize SOPs and centralize processes across markets.
 </li>
 <li>
 Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
 </li>
 <li>
 Ensure strong cross-functional alignment with logistics, finance, sales, and training.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in Sales Ops, Vendor Ops, or similar.
 </li>
 <li>
 Strong people management skills with experience leading large teams.
 </li>
 <li>
 Excellent analytical, problem-solving, and process improvement capabilities.
 </li>
 <li>
 Ability to manage high-volume operations in a fast-paced environment.
 </li>
 </ul>
</div>

Assistant Manager Sales Operations

<div>
 At
 
 ABB
 
 , we help industries run leaner and cleaner&mdash;and every person here makes that happen. You&rsquo;ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
 
 
 
 This position reports to:
 
 
 
 Project Operations Manager
 
 
 __
 
 
 
 Your Role: Own the Challenge
 
 
 
 <ul>
 <li>
 Leading the project team allocated to the project.
 </li>
 <li>
 Monitoring and controlling project progress, efficient resource utilization, and project financials.
 </li>
 <li>
 Identifying, qualifying, quantifying, managing project risk, and ensuring all opportunities are identified and pursued.
 </li>
 <li>
 Driving the formal acceptance of the project, contract close-out, and acknowledgment by the customer, all in accordance with the contract.
 
 
 
 </li>
 </ul>
 
 What It Takes To Run What Runs The World
 
 
 
 <ul>
 <li>
 BSC degree in Engineering (Electrical &amp; mechatronics are preferable) with 4-5 years of experience in Project Management and work experience in complex applications across various industries.
 </li>
 <li>
 You are a problem solving professional, as you will be responsible for solving customers' technical and operational problems related to previous projects and new projects as well as being in line with customer production / operation requirements.
 </li>
 <li>
 Innovation is in your DNA, as it is your role to optimize the use of tools, personnel &amp; available company resources to get the maximum benefit out of it &amp; increase productivity. And put in Place back up plans to mitigate risks &amp; solve any problems that might hinder the professional delivery of projects keeping eyes on OPEX.
 
 
 
 </li>
 </ul>
 
 What's In It For You
 
 
 
 We want you to bring your full self to work&mdash;your ideas, your energy, your ambition. You&rsquo;ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
 
 
 
 
 More About Us
 
 
 Operations &amp; project management function
 
 
 
 Motion Division - Egypt
 
 
 
 
 Hiring Manager: Sherif George
 
 
 
 Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
 
 
 Ready to make an impact?
 
 
 Apply today or visit
 
 https://www.abb.com
 
 to learn more about the impact of our solutions across the globe.
</div>

Associate Project Manager

Amazon

<div>
 
 Description
 
 
 
 When you join Amazon as an Area/Shift Manager, you&rsquo;ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you&rsquo;ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team&rsquo;s approach to drive productivity, you&rsquo;ll also work closely with your colleagues to address challenges, which means no two days will be the same.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Promote a culture of safety and wellbeing
 </li>
 <li>
 Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
 </li>
 <li>
 Support and lead a team and handle administrative work alongside building and supporting a strong team culture
 </li>
 <li>
 Analyze performance and suggest process improvements to optimize work and improve customer service
 </li>
 <li>
 Collaborate with other managers to standardize shift processes
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You&rsquo;ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 1+ years of employee and performance management experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A10377888
</div>

Area Manager I , Operations

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To establish, monitor and enhance the operational standards of &ldquo;Ground Operations&rdquo; in the assigned region in accordance with business needs and regulatory requirements. Monitors and manages the day-to-day performance of the assigned stations with focus on &ldquo;Customer Satisfaction&rdquo;, &ldquo;On Time Performance - OTP&rdquo;, &ldquo;Safety and Security&rdquo;, and contractual agreements signed with GHAs and GSAs in the respective country.
 
 
 
 Decision Making/Scope
 
 
 
 Independently manages the day-to-day activities within the framework of responsibilities and boundaries identified with his/her role and in accordance with standard practices; expected to make decisions and apply judgement on related issues frequently. Consults with line manager on non-routine actions prior to executing; all duties shall be performed through a proper channel and in compliance with the adopted policies and procedures.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supports the Hub in developing, implementing and monitoring the adherence to approved strategies and business plans in accordance with Company&rsquo;s corporate objectives ensuring revenue and return on investment (ROI).
 </li>
 <li>
 Liaises with Stakeholders to develop and implement effective &ldquo;Airport Services&rdquo; procedures in line with quality standards, and regulatory requirements ensuring efficient ground handling, best customer service, and utmost safety and security of Airport and Ramp operations across the network.
 </li>
 <li>
 Builds / capitalizes on effective relationships with Airports, Civil Aviation Authorities, Ground Handling companies GHAs and Airports Managers to facilitate start-up formalities and ensure smooth on-going operations with best rates at all times.
 </li>
 <li>
 Employs interpersonal and technical skills to negotiate and control &ldquo;Customer Service&rdquo; contractual requirements with relevant international industry bodies within the region ensuring Company&rsquo;s interests are protected; liaises with Stakeholders and management to consider their requirements prior to finalizing contracts.
 </li>
 <li>
 Partners with Hub Management &amp; head of function to manage the start-up formalities of all new hubs/stations in the assigned region, this includes but not limited to: business relationships, contracting, facilities, logistics, manpower, recruitment, training, systems, and technical requirements.
 </li>
 <li>
 Conducts feasibility studies; develops, prepares and proposes for operating budget for the airports within the assigned region based on agreed business plans ensuring efficiency and cost control; liaises with Hub Management &amp; head of function for budget approval and expenditure.
 </li>
 <li>
 Conducts field visits and assessments to evaluate the overall performance of stations/handling agents GHAs, and GSAs in the respective region; utilizes reports and data analysis to monitor payments, highlight trends, and identify gaps aiming for improvement.
 </li>
 <li>
 Partners with Sales team to highlight results of assessments and agree on remedial methods that serve meeting targets of maximizing revenue and reducing costs. Continuously monitors the stations&rsquo; performance providing necessary customer support, staff guidance, and management feedback.
 </li>
 <li>
 Acts as a link between airline and government bodies, stations, and the IT Department for all systems requirements including set-up, testing, training, maintenance and upgrade ensuring all are in compliance with regulations and airline policies and procedures.
 </li>
 <li>
 Cooperates with Quality Assurance/ Safety/Security Departments to ensure adherence of respective stations and staff to corresponding standards and set measures; supports in investigations and audit checks ensuring timely response to statuary requirements and findings.
 </li>
 <li>
 Partners with HR to set objectives and identify KPIs for the respective team members; ensures his/her subordinates are fully aware and knowledgeable of their targets.
 </li>
 <li>
 Provides on-going support and supervision to the team members to assist them achieve their goals and bridge any gaps identified.
 </li>
 <li>
 Ensures available resources such as manpower, systems, tools, and procedures related to his/her area are properly managed and utilized to achieve optimal error-free productivity and meet current and future Company&rsquo;s needs.
 </li>
 <li>
 Continuously evaluates available systems and software applications and recommends solutions to increase efficiency.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Provides direction, coaching and guidance to team members for their career and professional development.
 </li>
 <li>
 Creates a conducive working environment to build and sustain a performance driven, engaged, and committed team.
 </li>
 <li>
 Ensures people management responsibilities are handled effectively in line with company procedures.
 
 
 </li>
 </ul>
 
 Qualities &amp; Knowledge
 
 
 
 <ul>
 <li>
 Basic Airport safety and security procedures and regulations trainings are a must.
 </li>
 <li>
 Project Management certificate or alternately the proven corresponding working experience is a must.
 </li>
 <li>
 Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.
 </li>
 <li>
 Excellent in written and verbal communication skills, Technical reports writing, presentations, etc.
 </li>
 <li>
 Fluent in English Language (national languages of country of employment is an advantage).
 </li>
 <li>
 Comprehensive knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
 </li>
 <li>
 Has very good commercial background and relative understanding of P&amp;L accounting.
 </li>
 <li>
 Product knowledge, high capability of understanding market needs and trends.
 </li>
 <li>
 Exposure to QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
 </li>
 <li>
 Hands on schedules, rosters, and shift-pattern manpower allocation on a large scale.
 </li>
 <li>
 Composed, self-confident and focused, committed to efficiency and successful safe results.
 </li>
 <li>
 Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.
 </li>
 <li>
 Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
 </li>
 <li>
 Proficient in Ground Handling systems and MS Office (Advanced Excel).
 </li>
 <li>
 Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly.
 </li>
 <li>
 Experienced in drafting and negotiating contracts and service level agreements SLAs.
 </li>
 <li>
 Hands on forecasting, budgeting, and monitoring performance KPIs of business initiatives in aviation.
 </li>
 <li>
 Demonstrates exceptional work habits; high accuracy and attention to both results and details.
 </li>
 <li>
 Employs technical expertise and interpersonal relations to support company&rsquo;s objectives.
 </li>
 <li>
 Experienced in designing/ implementing policies, procedures, manuals in line with standards and regulations.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor degree in Management/Statistics/Finance/IT or equivalent from a recognized university.
 </li>
 <li>
 8+ years of relevant working experience in Airlines/Aviation/GHA industry, 5 years of which at least in Ground Handling Operations or a revenue generating role for multi-national mid-sized company.
 </li>
 <li>
 Should have a minimum of 2 years of experience in a managerial role leading a team on regional level; experience with low cost airline is a plus.
 </li>
 </ul>
</div>

Manager - Ground Operations

Breadfast

<div>
 
 
 Role Objectives :
 
 
 
 The Assistant Fulfillment Point Manager is responsible for managing the dark stores on ground, in terms of order
 
 
 fulfillment, quality control, and logistics, and will coordinate closely with the customer service and the Dark Store &amp;
 
 
 Last Mile Operations Manager.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Assist in managing FP Operations on the ground.
 </li>
 <li>
 Ensure orders are being filled and shipped timely and accurate.
 </li>
 <li>
 Prevents product damage and shrinkage, accidents, and occupational hazards.
 </li>
 <li>
 Effectively monitors the flow of goods through the stock management system.
 </li>
 <li>
 Maintain a clean and safe work environment.
 </li>
 <li>
 Prepares necessary SOPs for fulfillment processes.
 </li>
 <li>
 Assist in analyzing current operations and make recommendations on ways to improve.
 </li>
 <li>
 Maintain the highest standards of customer service by immediately attending to and resolving customer issues.
 </li>
 </ul>
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Knowledge of warehouse software packages and MS Office proficiency.
 </li>
 <li>
 Analytical thinking skills.
 </li>
 <li>
 High attention to detail.
 </li>
 <li>
 Problem solving skills.
 </li>
 <li>
 Good command of the English language.
 </li>
 <li>
 Multi-functional team leadership skills.
 </li>
 <li>
 Conflict resolution skills.
 </li>
 <li>
 Able to work on shift basis.
 </li>
 </ul>
 
 
</div>

Assistant Dark Store Manager

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