accounting manager

area manager, fullfillment centre operations Jobs in Cairo

area manager, fullfillment centre operations

assistant cost manager

commercial operations manager Jobs in Cairo

commercial operations manager

customer service manager

operations manager

Savills Middle East

<div>
 
 The Role
 
 
 
 We are seeking a full-time Operations Manager focusing on the management of the property&rsquo;s operational aspects within the Property and Facilities Management department. The ideal candidate wu for a conscientious and driven Operations Manager to join our thriving Property Management team. The successful candidate will have a proven track record in managing the operations of a property.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)
 </li>
 <li>
 Cooperate with other departments (e.g. financial, marketing, technical)
 </li>
 <li>
 Liaise with tenants, to manage their ongoing operational and technical requests.
 </li>
 <li>
 Manage the operational part of service charge budget and prepare recommendations for improvement.
 </li>
 <li>
 Provide operational data, analysis as required to by Department Head
 </li>
 <li>
 Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.
 </li>
 <li>
 Manage all ongoing operational issues to ensure smooth and continuous operations of the property.
 </li>
 <li>
 Controlling &amp; ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair &amp; maintenance, health &amp; safety.
 </li>
 <li>
 Management of tenant&rsquo;s operational &ldquo;complaints&rdquo;.
 </li>
 <li>
 Manage and ensure fulfilment of third-party contractor&rsquo;s contractual obligations to ensure smooth operation, repairs etc.
 </li>
 <li>
 Control of working practices of contractors in the property
 </li>
 <li>
 Manage units' debts, penalties and sales reports escalation.
 </li>
 <li>
 Managing the tendering or re-tendering of any operational service required at the property.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Experience: at least 4-5 years in FM or Operational management
 </li>
 <li>
 Strong operational and facilities management skills
 </li>
 <li>
 Conflict resolution and tenant relationship management
 </li>
 <li>
 Attention to detail and ability to multitask in a high-pressure environment
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Operations Manager

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and lead a team of supervisors, team leads, and call center agents.
 </li>
 <li>
 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
 </li>
 <li>
 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
 </li>
 <li>
 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
 </li>
 <li>
 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
 </li>
 <li>
 Handle escalations and complex customer issues as needed.
 </li>
 <li>
 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
 </li>
 <li>
 Proven ability to lead and develop high-performing teams.
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Data-driven mindset with strong analytical skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
 </li>
 <li>
 Lean Six Sigma or other process improvement certifications.
 </li>
 <li>
 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
 </li>
 </ul>
</div>

Orascom Development Egypt

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily operation, to ensure smooth workflow and compliance with company policies.
 </li>
 <li>
 Ensure contracted agreements are executed accurately to fulfill company commitments.
 </li>
 <li>
 Communicate effectively with clients and internal stakeholders to achieve successful negotiations and collaboration.
 </li>
 <li>
 Handle effectively all customers/tenants' complaints and requests ensuring proper actions are being taken to secure timely resolution in line with agreed communication guidelines.
 </li>
 <li>
 Operate the CRM system by creating and following up on tickets to guarantee proper service cycle completion.
 </li>
 <li>
 Ensure Health and safety standards are implemented across operations to maintain a safe working environment.
 </li>
 <li>
 Monitor, Report and address operational issues to provide effective solutions that sustain efficiency.
 </li>
 <li>
 Supervise and participate in promotion and marketing activities to ensure safe setup, execution, and dismantling.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration
 </li>
 <li>
 Minimum of 7 years of experience in Mall/Retail operations
 </li>
 <li>
 Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines.
 </li>
 <li>
 Proven ability to perform effectively under pressure and in fast-paced environments.
 </li>
 <li>
 Excellent communication and negotiation skills for engaging with clients and internal stakeholders.
 </li>
 </ul>
</div>

Commercial Operations Manager

Premier Services and Recruitment

<div>
 <ul>
 <li>
 Operations Manager Experience in insurance industry 10- 15 years
 </li>
 <li>
 Bachelor's degree in Business, Finance, or any related field.
 </li>
 <li>
 Minimum of 5 -7 years of experience in multinomial insurance operations is a must.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Strong understanding of insurance processes and regulations.
 </li>
 <li>
 Proven leadership and team management skills.
 </li>
 <li>
 Excellent analytical and problem-solving abilities.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Experience with process improvement methodologies.
 </li>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Attention to detail and high level of accuracy.
 </li>
 <li>
 Ability to handle confidential information with integrity.
 </li>
 <li>
 Customer-focused mindset.
 </li>
 <li>
 Experience in budget management and resource allocation.
 </li>
 <li>
 Knowledge of risk management principles.
 </li>
 <li>
 Ability to develop and implement training programs.
 </li>
 <li>
 Strong project management skills.
 </li>
 <li>
 Ability to adapt to changing industry trends.
 </li>
 <li>
 Commitment to continuous learning and professional development.
 </li>
 <li>
 Strong communication and team management skills.
 </li>
 <li>
 Oversee daily operations of insurance department.
 </li>
 <li>
 Ensure compliance with all relevant regulations and industry standards.
 </li>
 <li>
 Manage and mentor operations team. (Sales, Customer Service and Lead Generation teams)
 </li>
 <li>
 Develop and implement operational policies and procedures.
 </li>
 <li>
 Monitor and analyze key performance indicators to identify areas for improvement.
 </li>
 <li>
 Coordinate with other departments to ensure seamless operations.
 </li>
 <li>
 Handle escalated customer issues and complaints.
 </li>
 <li>
 Manage relationships with external partners and vendors.
 </li>
 <li>
 Prepare and present operational reports to senior management.
 </li>
 <li>
 Implement process improvements to enhance efficiency and reduce costs.
 </li>
 <li>
 Maintain up-to-date knowledge of industry trends and regulatory changes.
 </li>
 <li>
 Develop training programs for staff development.
 </li>
 <li>
 Oversee policy administration and customer service functions.
 </li>
 <li>
 Ensure high levels of customer satisfaction.
 </li>
 <li>
 Manage budget and resource allocation for the department.
 </li>
 <li>
 Conduct regular audits to ensure compliance and operational efficiency.
 </li>
 <li>
 Develop and manage risk management strategies.
 </li>
 <li>
 Lead initiatives to improve data accuracy and integrity.
 </li>
 <li>
 Any other tasks assigned by manager.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Operations Manager Experience in insurance industry

&nbsp;<h2>الهدف من الوظيفة:</h2>إدارة وتطوير عمليات مركز الاتصال لضمان تحقيق الأهداف التشغيلية وخدمة العملاء بكفاءة عالية، من خلال الإشراف على الفرق التشغيلية، متابعة الأداء، وتحسين العمليات بما يتماشى مع معايير الجودة ورضا العملاء.<h2>المهام والمسؤوليات الرئيسية:</h2>الإدارة التشغيلية:الإشراف الكامل على جميع أنشطة مركز الاتصال اليومية (Inbound &amp; Outbound).ضمان الالتزام بجداول العمل، وتوزيع المهام على فرق العمل بكفاءة.متابعة مؤشرات الأداء (KPIs) وتحليل التقارير التشغيلية بشكل دوري.إدارة الفريق:قيادة وتوجيه مشرفي الفرق (Team Leaders) ووكلاء خدمة العملاء.تنظيم اجتماعات دورية لمراجعة الأداء وتحديد فرص التحسين.تقديم التدريب والتوجيه المستمر لرفع كفاءة الفريق.تحسين العمليات والجودة:تطوير سياسات وإجراءات العمل لضمان أفضل مستوى خدمة.مراقبة جودة المكالمات وضمان التوافق مع معايير الشركة.اقتراح وتنفيذ مبادرات لرفع معدلات الإنتاجية وتقليل الأخطاء.التقارير والتحليل:إعداد تقارير يومية، أسبوعية، وشهرية للإدارة العليا.تحليل البيانات التشغيلية واستخلاص التوصيات لتطوير الأداء.التواصل والتنسيق:التنسيق مع الإدارات الأخرى لضمان انسيابية العمل.التعامل مع التصعيدات وحل المشكلات المعقدة للعملاء.<h2>المؤهلات المطلوبة:</h2>بكالوريوس في إدارة الأعمال، أو تخصص ذي صلة (يفضل).خبرة عملية لا تقل عن 5 سنوات في مجال مراكز الاتصال، منها سنتان في منصب إداري.مهارات عالية في القيادة، إدارة الفرق، وتحفيز الموظفين.إلمام بأنظمة إدارة مراكز الاتصال (CRM, ACD, IVR).القدرة على تحليل البيانات واتخاذ القرارات المبنية على المعلومات.مهارات ممتازة في التواصل الشفهي والكتابي باللغتين العربية والإنجليزية.<h2>المهارات الشخصية:</h2>القيادة وتحفيز الفرق.التفكير التحليلي وحل المشكلات.مهارات تنظيمية وإدارة الوقت.المرونة والقدرة على التكيف مع التغيرات.

مدير عمليات مركز الاتصال (Call Center Operations Manager)

Money Fellows

<div>
 Manage and oversee key operational functions, including logistics, document control, and hubs management, with a focus on secure and compliant KYC processes. The Senior Manager, Operations will ensure the effective execution and alignment of these functions with organizational goals, while driving continuous improvement, cost-efficiency, and operational excellence.
 
 
 <ul>
 <li>
 Provide strategic direction and operational leadership across Document Management, KYC Processes, Hub Operations, and Field Logistics through a team of direct-report managers
 </li>
 <li>
 Support user conversion and reduce fallout by ensuring accurate, timely, and compliant handling of KYC and onboarding documents
 </li>
 <li>
 Oversee the performance, compliance, and security of document management and field operations, ensuring regulatory adherence, service quality, and operational reliability
 </li>
 <li>
 Monitor and manage KPIs/OKRs across all functions, driving continuous improvement and cost efficiency
 </li>
 <li>
 Lead people development efforts, coaching functional managers, and supporting succession planning
 </li>
 <li>
 Act as the primary liaison between operations and other teams to translate business needs into execution plans
 </li>
 <li>
 Establish and enforce business continuity protocols and operational risk mitigation strategies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, Operations Management, or a related field (master's preferred)
 </li>
 <li>
 Mandatory experience in operations or field logistics (preferably in fintech or financial services)
 </li>
 <li>
 Proven experience in managing managers or function heads and overseeing multiple parallel operational streams
 </li>
 <li>
 Experience in one or more of the following areas is strongly preferred:
 </li>
 <li>
 Document control and archiving
 </li>
 <li>
 KYC/identity verification operations
 </li>
 <li>
 Hub or multi-site operations management
 </li>
 <li>
 Experience in managing multi-site or distributed operational networks, including in-house and vendor-managed hubs
 </li>
 <li>
 Strong data-driven approach with expertise in operational OKRS and KPIs, reporting tools, and continuous improvement methods
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We care about your well-being from the start, whether you're a candidate or an employee as we embrace the concept of Psychological Safety.
 
 
 <ul>
 <li>
 Mental Well-being: We prioritize your mental health through open-door policies, skip-level meetings, and thoughtfully designed workspaces where you feel heard and valued
 </li>
 <li>
 Physical Health: Stay active and healthy with our gym allowance, healthy office snacks, and monthly nutritionist consultations.
 </li>
 <li>
 Social Wellness: Stay connected through fun team-building activities, engaging town halls, and collaborative workspaces that spark innovation.
 </li>
 <li>
 Financial Empowerment: Competitive salaries, pension plans, and exclusive employee discounts on our Circles help you achieve financial stability.
 </li>
 <li>
 Growth Opportunities: Take advantage of workshops, mobility programs, and internal transfers to advance your career and thrive with us.
 
 
 </li>
 </ul>
 Join us and grow in a community that supports every aspect of your wellness!
</div>

Senior Manager Operations - Logistics

51Talk Headquarters

<div>
 
 
 Company Description
 
 
 
 
 
 Founded in 2011 and headquartered in Singapore, 51Talk is a world-leading EdTech company that provides English tutoring services for users of various age groups. Utilizing independently developed teaching systems, 51Talk creates an immersive and interactive environment for effective language learning. The company went public on the New York Stock Exchange in June 2016 and operates branches in Malaysia, Indonesia, Hong Kong, and mainland China. With students from over 50 countries and regions, and over twenty thousand quality teachers, 51Talk aims to empower individuals globally through technology-enhanced education.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Referral Operation Manager (Chinese Speaker) based in Qesm El Maadi. The Referral Operation Manager will be responsible for managing referral operations, including designing and implementing referral programs, tracking and analyzing referral data, and collaborating with different teams to optimize referral strategies. Additional tasks include communicating with customers, resolving issues promptly, and improving referral experience for both referrers and referees.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Fluency in Chinese and English
 </li>
 <li>
 Experience in referral program management and data analysis
 </li>
 <li>
 Excellent communication and teamwork skills
 </li>
 <li>
 Proficiency in MS Office and CRM software
 </li>
 <li>
 Strong problem-solving and organizational skills
 </li>
 <li>
 Ability to work independently and adapt to a fast-paced environment
 </li>
 <li>
 Previous experience in customer service or account management is advantageous
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 </ul>
</div>

Referral Operation Manager ( Chinese Speaker )

Explore 377+ Operations manager in Cairo this September. Find roles across top companies and apply now to boost your career.

377 operations manager jobs IN Cairo

Operations Manager

Operations Manager

Commercial Operations Manager

Operations Manager Experience in insurance industry

مدير عمليات مركز الاتصال (Call Center Operations Manager)

Senior Manager Operations - Logistics

Referral Operation Manager ( Chinese Speaker )