assistant manager, supply chain operations

human resources manager

admin and operations officer Jobs in Cairo

admin and operations officer

area manager i , operations Jobs in Cairo

area manager i , operations

assistant manager operations - tmart Jobs in Cairo

assistant manager operations - tmart

assistant manager, supply chain operations Jobs in Cairo

operations manager

TTEC

<div>
 
 Senior Sales Manager, Cairo
 
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
 <ul>
 <li>
 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
 </li>
 <li>
 Possess strong understanding of Outbound, Inbound and Accountmanagement sales motions and working to drive and generate net new revenue.
 </li>
 <li>
 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
 </li>
 <li>
 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
 </li>
 <li>
 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
 </li>
 <li>
 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
 </li>
 <li>
 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
 </li>
 <li>
 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do As Senior Sales Manager
 
 
 
 <ul>
 <li>
 Manage Sales pipeline and regular forecasting to meet assigned goals.
 </li>
 <li>
 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
 </li>
 <li>
 Develop and continuously improve lead qualification using established criteria and standards.
 </li>
 <li>
 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
 </li>
 <li>
 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
 </li>
 <li>
 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Native or fluent in spoken and written English
 </li>
 <li>
 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 5 year success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment.
 </li>
 <li>
 Demonstrated ability to be a quick learner with the ability to adapt on a daily basis
 </li>
 <li>
 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
 </li>
 <li>
 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
 </li>
 <li>
 Willingness to work across shifts where needed.
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales
 </li>
 <li>
 Strong leadership driving Sales, Customer Success and Subscription management.
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 Visit https://mybenefits.ttec.com for more information.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Senior Sales Operations Manager

Amazon

<div>
 
 Description
 
 
 
 Are you ready to champion customer experience, Amazon style? Are you up for creating solutions and solving tomorrow&rsquo;s problems today? Then we have an opportunity just for you! We&rsquo;re seeking an Area Manager to join our dynamic Delivery stations. Our First Mile stations are responsible for sellers pickup connecting the shipments to different nodes to assure customer promise achieved. They&rsquo;re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities we&rsquo;re building the future of customer service, as we work towards becoming Earth&rsquo;s most customer-centric company. This is your chance to make history with us. About the role: You&rsquo;ll be responsible as a manager for one of the main teams in DS: receive, debrief , check , assign returns or ship. Along with your peers, you&rsquo;ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded. While you achieve this, you&rsquo;ll ensure motivation, engagement and performance: - You&rsquo;ll need to safeguard your team&rsquo;s safety, promoting Amazon&rsquo;s Health and Safety standards, - You&rsquo;ll lead cross-functional teams, tasked with solving operational problems, - You&rsquo;ll uphold Amazon&rsquo;s high standards of process quality, - You&rsquo;ll maintain inventory accuracy, - You&rsquo;ll strive to improve and streamline processes, - You&rsquo;ll become a subject matter expert on larger FC/DS processes and activities, - You&rsquo;ll actively share and promote best practices with your colleagues and network
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Lead First Mile Operations in Egypt assuring best seller/customer experience through monitoring different KPI's e.g. (DEA , FDPS &amp; C-Ret )
 </li>
 <li>
 Ensure safe work environment for our AA's &amp; customers
 </li>
 <li>
 Collaborate with different stakeholder WHS , account manager , external fulfilment , finance &amp; PXT
 </li>
 <li>
 Performance management for a structure of supervisors &amp; AA's in different locations
 </li>
 <li>
 Process improvement &amp; sites integrity
 </li>
 <li>
 Build First Mile strategy &amp; network expansion
 </li>
 <li>
 Shift &amp; lift best practices from different markets &amp; also share EG best practices to support their development.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A10409796
</div>

First Mile Operations Area Mgr, ATS

Alouf Travel

<div>
 
 Job Opportunity: Ticketing Manager at Alouf Travel
 
 ✈️
 
 
 Alouf Travel
 
 is looking for a talented and experienced
 
 Air Ticketing Manager
 
 to lead our flight operations and drive excellence in our travel services. If you are passionate about the travel industry, possess strong leadership skills, and are looking for a dynamic work environment in
 
 6th of October City
 
 , we want to hear from you!
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Oversee daily air ticketing operations and ensure efficient issuance.
 </li>
 <li>
 Develop competitive pricing strategies to strengthen our market share.
 </li>
 <li>
 Manage and cultivate strong relationships with airlines and suppliers to secure the best rates and services.
 </li>
 <li>
 Lead, mentor, and motivate the team to ensure high-quality customer service standards.
 </li>
 <li>
 Stay updated with global reservation system enhancements and implement them within the company.
 </li>
 </ul>
 
 Requirements:
 
 <ul>
 <li>
 Minimum of 8 years of proven experience in a supervisory or managerial role within a travel agency.
 </li>
 <li>
 Proficiency in Global Distribution Systems (Amadeus/Galileo).
 </li>
 <li>
 Strong negotiation skills with travel suppliers.
 </li>
 <li>
 Excellent leadership, communication, and team-management skills.
 </li>
 <li>
 Fluency in English (written and spoken).
 </li>
 <li>
 Proximity to 6th of October City is preferred.
 </li>
 </ul>
 
 Why Join Alouf Travel?
 
 <ul>
 <li>
 Competitive basic salary + an attractive commission structure.
 </li>
 <li>
 A professional and supportive environment that encourages innovation.
 </li>
 <li>
 Genuine opportunities for professional growth within a prestigious travel entity.
 </li>
 </ul>
 
 How to Apply:
 
 
 We invite you to join the
 
 Alouf Travel
 
 family. Please send your updated CV with the job title in the subject line to:
 
 
 📧
 
 Email:
 
 m.ouda@alouftravel.com 📞
 
 For Inquiries:
 
 01066923466
 
 
 
 Alouf Travel &ndash; Your Trusted Partner in Travel.
 
 
 
 #Hiring #JobOpportunity #TravelIndustry #TourismJobs #AloufTravel #AirTicketingManager #6thOctoberCity #EgyptJobs
 
</div>

Ticketing Manager

<div>
 
 Description
 
 
 
 When you join Amazon as an Area/Shift Manager, you&rsquo;ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you&rsquo;ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team&rsquo;s approach to drive productivity, you&rsquo;ll also work closely with your colleagues to address challenges, which means no two days will be the same.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Promote a culture of safety and wellbeing
 </li>
 <li>
 Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
 </li>
 <li>
 Support and lead a team and handle administrative work alongside building and supporting a strong team culture
 </li>
 <li>
 Analyze performance and suggest process improvements to optimize work and improve customer service
 </li>
 <li>
 Collaborate with other managers to standardize shift processes
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You&rsquo;ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 1+ years of employee and performance management experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A10377888
</div>

Area Manager I , Operations

International SOS

<div>
 
 Overview
 
 
 
 The Operations Solutions &amp; Governance Manager plays a critical role in bridging Operations and Technology by identifying operational challenges, designing scalable digital solutions, and embedding governance frameworks across regions.
 
 
 This role combines process excellence, digital solution design, and operational engagement, with a strong focus on the Microsoft ecosystem and International SOS Operations systems.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Stakeholder Discovery &amp; Problem Framing
 </li>
 <li>
 Lead structured discovery sessions with regional and country operations teams to identify pain points, inefficiencies, and unmet needs
 </li>
 <li>
 Facilitate requirements workshops using design thinking methodologies
 </li>
 <li>
 Translate business requirements into clear, actionable solution briefs
 </li>
 <li>
 Develop as-is / to-be process maps and impact assessments
 </li>
 <li>
 Maintain a centralized pipeline of automation opportunities categorized by value, complexity, and readiness
 </li>
 <li>
 Solution Roadmap &amp; Architecture
 </li>
 <li>
 Define and manage a 12-month digital solutions roadmap aligned with transformation priorities
 </li>
 <li>
 Apply a &ldquo;simple-first&rdquo; approach (Forms, SharePoint Lists, Power Automate &rarr; Power Apps &rarr; custom solutions when required)
 </li>
 <li>
 Design modular, scalable solutions ensuring reusability and maintainability
 </li>
 <li>
 Ensure full documentation (user guides, architecture decisions, and run-books)
 </li>
 <li>
 MS Applications &amp; Oryx Suite Ownership
 </li>
 <li>
 Act as the functional owner of the Oryx Suite (Oryx, Oryx Connect, Oryx Rostering)
 </li>
 <li>
 Govern and prioritize enhancements across MS applications and Oryx platforms
 </li>
 <li>
 Translate business needs into structured development roadmaps
 </li>
 <li>
 Ensure system configurations support complex delivery models (JV structures, partnerships, client requirements)
 </li>
 <li>
 Maintain data integrity, standardization, and system adoption across regions
 </li>
 <li>
 Digital Solution Delivery
 </li>
 <li>
 Design, build, and deploy solutions across Microsoft 365 tools (Power Automate, Power Apps, Power BI, SharePoint, Forms)
 </li>
 <li>
 Collaborate with enterprise application teams on integrations and advanced developments
 </li>
 <li>
 Ensure solutions are fully documented and maintainable
 </li>
 <li>
 Operations&ndash;Technology Interface
 </li>
 <li>
 Act as the key liaison between operations and technology teams
 </li>
 <li>
 Ensure solutions reflect operational realities and constraints
 </li>
 <li>
 Promote standardized, system-driven processes across regions
 </li>
 <li>
 Identify automation opportunities to improve efficiency and data quality
 </li>
 <li>
 Regional Operations Support
 </li>
 <li>
 Work closely with regional teams from the Cairo MSI center to understand operational challenges
 </li>
 <li>
 Translate service delivery needs into system enhancements and automation solutions
 </li>
 <li>
 Support configuration for complex delivery models and mobilization activities
 </li>
 <li>
 Lead operational governance reviews and feed insights into the central roadmap
 </li>
 <li>
 Knowledge Transfer &amp; Capability Building
 </li>
 <li>
 Conduct regular knowledge-sharing sessions
 </li>
 <li>
 Maintain a centralized solutions catalogue (ownership, lifecycle tracking)
 </li>
 <li>
 Train regional users on low-code tools for sustainability and autonomy
 </li>
 <li>
 Regional Rollouts &amp; Best Practices
 </li>
 <li>
 Support rollout of transformation initiatives (e.g., SHIFT, Fabric, Lumina)
 </li>
 <li>
 Ensure system configuration, user training, and adoption tracking
 </li>
 <li>
 Drive best practice sharing across regions to improve operational maturity
 
 
 </li>
 </ul>
 
 Required Experience &amp; Skills
 
 
 
 <ul>
 <li>
 8+ years of experience in operations, digital solutions, or process improvement within multinational or complex environments
 </li>
 <li>
 Strong hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI) and delivery of production-ready solutions
 </li>
 <li>
 Solid understanding of enterprise operations systems (CRM, rostering, billing, workflow automation)
 </li>
 <li>
 Experience in stakeholder engagement, including running workshops and translating business needs into solutions
 </li>
 <li>
 Knowledge of low-code architecture, integrations, and automation tools
 </li>
 <li>
 Proven ability to manage application governance, enhancements, and user adoption
 </li>
 <li>
 Strong analytical mindset with the ability to turn data into actionable insights
 </li>
 <li>
 Experience working across regional/global teams in matrix organizations
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Degree in Engineering, Technology, Information Systems, or Business Management.
 </li>
 <li>
 Lean Six Sigma Green Belt or above (preferred).
 </li>
 <li>
 Microsoft Power Platform certifications (PL-100, PL-200, PL-300, or equivalent) highly desirable.
 </li>
 <li>
 Project Management: PMI-ACP, PMP, or PRINCE2 (preferred, not mandatory).
 </li>
 <li>
 Proficiency in MS Office suite, especially MS Visio, MS Project.
 
 
 </li>
 </ul>
 
 Language &amp; Travel Requirements
 
 
 
 <ul>
 <li>
 Fluent English is required
 </li>
 <li>
 Arabic &amp; French are highly preferred, particularly for engagement across MS International region
 </li>
 <li>
 Additional languages relevant to client locations are considered an advantage
 </li>
 <li>
 Willingness to travel across regions to support rollouts and stakeholder engagement (~15&ndash;25% of time)
 </li>
 <li>
 Flexibility to participate in short-term assignments or project-based secondments as required
 </li>
 </ul>
</div>

Operations Solutions & Governance Manager

Future Group Language Solutions

<div>
 
 Job Title:
 
 IT Manager
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Industry:
 
 Food &amp; Beverage / Restaurant Chain
 
 
 
 Job Summary
 
 
 
 We are seeking an experienced and results-driven IT Manager to oversee and manage the company's IT infrastructure, systems, and technology operations across multiple restaurant locations. The ideal candidate will be responsible for ensuring the reliability, security, and efficiency of all IT systems, supporting business operations, driving technology improvements, and leading IT projects that enhance organizational performance and customer experience.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage and oversee all IT operations across restaurant branches, head office, warehouses, and production facilities.
 </li>
 <li>
 Ensure the availability, performance, and security of network infrastructure, servers, cloud services, and business applications.
 </li>
 <li>
 Support and maintain POS systems, ERP systems, inventory management platforms, and other operational software.
 </li>
 <li>
 Develop and implement IT policies, procedures, and best practices to ensure operational efficiency and data security.
 </li>
 <li>
 Lead IT support activities, ensuring timely resolution of technical issues and minimal business disruption.
 </li>
 <li>
 Manage IT vendors, service providers, software licenses, and technology contracts.
 </li>
 <li>
 Plan, execute, and monitor IT projects including system upgrades, new branch openings, infrastructure expansion, and digital transformation initiatives.
 </li>
 <li>
 Monitor cybersecurity risks and implement appropriate security controls, backup solutions, and disaster recovery plans.
 </li>
 <li>
 Ensure compliance with company policies, data protection requirements, and industry standards.
 </li>
 <li>
 Manage IT budgets, technology investments, and cost optimization initiatives.
 </li>
 <li>
 Conduct regular system audits, performance assessments, and risk evaluations.
 </li>
 <li>
 Train and support employees on IT systems, applications, and security awareness.
 </li>
 <li>
 Collaborate with Operations, Finance, HR, Supply Chain, and other departments to align technology solutions with business needs.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
 </li>
 <li>
 5&ndash;8+ years of IT experience, preferably within the Food &amp; Beverage, Hospitality, Retail, or Multi-Branch Operations sectors.
 </li>
 <li>
 Previous experience managing IT teams and multi-site technology environments is required.
 </li>
 <li>
 Strong knowledge of:
 </li>
 <ul>
 <li>
 Network infrastructure (LAN, WAN, Wi-Fi, VPN)
 </li>
 <li>
 Microsoft Windows Server and Active Directory
 </li>
 <li>
 Cloud platforms (Microsoft 365, Azure, AWS, or similar)
 </li>
 <li>
 POS systems and restaurant management solutions
 </li>
 <li>
 ERP and business applications
 </li>
 <li>
 Cybersecurity and data protection practices
 </li>
 <li>
 Backup and disaster recovery solutions
 </li>
 <li>
 IT service management and helpdesk operations
 
 </li>
 </ul>
 <li>
 Experience managing IT vendors, contracts, and service-level agreements (SLAs).
 </li>
 <li>
 Strong troubleshooting, analytical, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple projects and priorities in a fast-paced environment.
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills.
 </li>
 <li>
 Relevant certifications such as ITIL, Microsoft, Cisco, CompTIA, PMP, or cybersecurity certifications are an advantage.
 
 
 </li>
 </ul>
 Key Competencies
 
 
 <ul>
 <li>
 IT Infrastructure Management
 </li>
 <li>
 Cybersecurity &amp; Risk Management
 </li>
 <li>
 Leadership &amp; Team Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Business Systems Support
 </li>
 <li>
 Vendor &amp; Contract Management
 </li>
 <li>
 Budget Planning &amp; Cost Control
 </li>
 <li>
 Strategic Thinking
 </li>
 <li>
 Problem Solving &amp; Decision Making
 </li>
 <li>
 Service Delivery Management
 </li>
 <li>
 Communication &amp; Stakeholder Management
 </li>
 <li>
 Change Management
 
 
 
 </li>
 </ul>
 
 Preferred Industry Experience
 
 
 
 Restaurant Chains, Quick Service Restaurants (QSR), Caf&eacute;s, Hospitality, Food Manufacturing, Retail Chains, Distribution Networks, or Multi-Branch Business Operations.
</div>

IT Manager

SSC HR Solutions

<div>
 
 Role Summary
 
 
 
 our company is hiring an
 
 AI Product Manager
 
 to own the operational line of the Technology team - task assignment, delivery cadence, performance tracking, documentation, and discipline - while keeping AI product delivery on track. This role runs the day-to-day engine of the team so engineers and data scientists can focus on building. The technical/architecture direction stays with the Technical Head; this role partners with that line but owns how work is planned, tracked, and shipped.
 
 
 The role combines
 
 understanding stakeholder requirements and leading client technical meetings
 
 , a
 
 hands-on understanding of how AI systems are deployed and how AI products are managed
 
 , and a
 
 research mandate to advance D proprietary models and agentic layers
 
 . These capabilities matter far more than years on a CV, which is why we are opening this at a mid-level (2-5 years) for a sharp, client-facing operator who can grow with the company.
 
 
 <ul>
 <li>
 Core Competencies
 
 
 </li>
 </ul>
 Candidates will be assessed against the following areas:
 
 
 <li>
 Stakeholder requirements &amp; client technical meetings - leads client and stakeholder technical meetings with confidence, asks the right questions to surface real needs and constraints, captures and documents requirements clearly, translates them into specs and tasks for the team, and manages expectations and scope throughout delivery. Comfortable being the technical face of in front of clients
 </li>
 <li>
 AI systems deployment - practical understanding of the AI/ML delivery lifecycle: moving models and AI features from prototype to production, MLOps basics (versioning, retraining, monitoring, rollback), data pipelines, evaluation, and the operational risks of running AI in production. Able to spot delivery blockers early and hold an engineering team accountable to a deployment plan
 </li>
 <li>
 AI product management - translating business goals into a prioritised backlog, writing clear specs and acceptance criteria, running an analysis-before-development workflow, managing scope against client commitments, and owning roadmap, releases, and stakeholder communication for AI products
 </li>
 <li>
 Applied AI research direction - able to read the landscape of models and agentic techniques, frame research objectives, and steer the team toward greater in-house capability - reducing dependence on third-party models and building proprietary models and agentic layers into our company AI systems
 </li>
 <li>
 Key Responsibilities
 </li>
 <li>
 Stakeholder requirements &amp; client meetings
 </li>
 <li>
 lead client and stakeholder technical meetings, elicit and document requirements, translate them into clear specs and tasks, manage scope and expectations, and act as the technical point of contact between the client, leadership, and the team
 </li>
 <li>
 Team &amp; operations management
 </li>
 <li>
 assign and balance work across the Technology team, run the weekly delivery cadence, remove blockers, and own team discipline and ways of working
 </li>
 <li>
 Delivery &amp; product ownership
 </li>
 <li>
 maintain the backlog and roadmap for the Paula and -Hub products, enforce the analysis-before-development workflow, and ensure no client commitments are made without proper scoping
 </li>
 <li>
 Research &amp; proprietary capability
 </li>
 <li>
 set and drive research objectives to grow own models and agentic layers, run a pipeline of experiments alongside delivery, and progressively move the AI systems from off-the-shelf components toward proprietary, in-house capability
 </li>
 <li>
 Performance &amp; KPIs
 </li>
 <li>
 track weekly KPIs, run progress reviews, evaluate performance, and surface risks to leadership early
 </li>
 <li>
 Documentation &amp; process
 </li>
 <li>
 ensure all work is documented and stored in the shared knowledge base, keep process living and followed, and onboard new joiners into it
 </li>
 <li>
 Meeting cadence
 </li>
 run the standing weekly structure (e.g. Career Hub, client, and planning sessions) and keep them focused and outcome-driven.
 <li>
 Tools &amp; Ways of Working - AI-Assisted Operations
 
 
 </li>
 our company runs its team operations with AI assistants (
 
 Cowork-style skills/agents
 
 ) connected directly to the tools the team lives in. The AI Product Manager is expected to use and improve this setup to run the team in the most efficient way, including:
 
 
 <ul>
 <li>
 ClickUp (mandatory) - AI-assisted task creation, assignment, status sync, and KPI/progress reporting; ClickUp is the single source of truth for all work
 </li>
 <li>
 Documents (Google Drive / knowledge base) - AI-assisted drafting, organising, and retrieval of specs, processes, meeting notes, and deliverables; all documentation lives in the shared drive
 </li>
 <li>
 Code repository - connected read access to the repo to track delivery progress, link work items to commits/PRs, and keep product status grounded in what is actually shipping
 
 
 </li>
 </ul>
 Comfort with AI/agentic tooling to automate routine operations (status roll-ups, reminders, reporting, document generation) is a core part of the job, not a bonus.
 
 
 
 Requirements
 
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 2 - 5 years in technical product management, AI/ML product or delivery management, technical operations, or team lead roles within a software / AI / data environment
 </li>
 <li>
 Experience leading client / stakeholder technical meetings and gathering and documenting requirements
 </li>
 <li>
 Demonstrated understanding of AI systems deployment and AI product management
 </li>
 <li>
 Awareness of current models, agentic frameworks, and the build-vs-buy trade-offs for AI capability
 </li>
 <li>
 Hands-on experience running a work-management tool (ClickUp, Jira, Linear, Asana, or similar) for a delivery team
 </li>
 <li>
 Strong organisation, written communication, and stakeholder-management skills; fluent English and Arabic
 </li>
 <li>
 Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
 </li>
 <li>
 Nice to Have
 </li>
 <li>
 Exposure to MLOps tooling, cloud platforms, or data-pipeline orchestration
 </li>
 <li>
 Hands-on experience building or fine-tuning models, or designing agentic / multi-agent systems
 </li>
 <li>
 Experience building or customising AI/automation workflows (Cowork, agents, scripting, or no-code automation)
 </li>
 <li>
 Prior experience managing a client-facing product squad
 </li>
 <li>
 First 90 Days - Success Measures
 </li>
 <li>
 Trusted to run client technical meetings solo, with requirements captured and signed off clearly
 </li>
 <li>
 Fully owns the ClickUp board and weekly KPI reporting for both product squads
 </li>
 <li>
 A defined research roadmap for proprietary models and agentic layers, with first experiments under way
 </li>
 <li>
 Team operating process documented, followed, and kept current in the shared drive
 </li>
 <li>
 Predictable weekly delivery cadence with blockers surfaced and resolved early
 </li>
 <li>
 AI-assisted operations (reporting, reminders, documentation) running with minimal manual effort
 </li>
 </ul>
</div>

AI Product Manager - Delivery & Operations

Explore 97+ Operations manager in Cairo this July. Find roles across top companies and apply now to boost your career.