assistant manager, supply chain operations

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admin and operations officer Jobs in Cairo

admin and operations officer

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area manager i , operations

assistant manager operations - tmart Jobs in Cairo

assistant manager operations - tmart

assistant manager, supply chain operations Jobs in Cairo

operations manager

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 The DC manager assume the responsibility for the management of the inbound product flow of adidas from suppliers until stocks are booked in addition to the management &amp; execution of the DC Operations and order book for customers by coordinating/matching supply and demand within the supply chain and ensuring orders are fulfilled on time &amp; in full.
 
 
 Managing and coaching the entire Inbound and DC team in Egypt and building strong cross functional relations within SCM functions and other stakeholders, with a focus on the Retail, Wholesale, eCom, and Finance teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Accountable for accurate and timely inbound product flow management of adidas product.
 </li>
 <li>
 Responsible for continuous streamlining of Inbound process and adhering to standards, policies, customs regulations &amp; controls.
 </li>
 <li>
 Operational management of the distribution center and transportation operations for both B2B &amp; B2C in Egypt.
 </li>
 <li>
 Coordinating internally with Logistics Provider to ensure excellent warehouse management and on-time delivery.
 </li>
 <li>
 Coordinate the release of themes &amp; campaigns with marketing/retail and ensure on time deliveries to the markets.
 </li>
 <li>
 Establish reporting criteria within the scope of Inbound &amp; DC Ops status and ensure reports are published as per the timelines.
 </li>
 <li>
 Support negotiations with 3PL and Transporters and initiate tender for contract renewals.
 </li>
 <li>
 Prepare with full diligence all related documents (invoices, packing lists, COO, &hellip; etc.) for Inbound and Outbound shipments to ensure accurate payment of customs duties and efficient clearance.
 </li>
 <li>
 Support the overall operations team by taking lead in timely submission of Global KPIs, inventory management.
 </li>
 <li>
 Coaching and managing of Egypt Inbound and DC operations team.
 </li>
 <li>
 Responsible for managing entire supply chain budget for Egypt - timely monitoring, and leading efficiency initiatives.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Continuously identify areas of improvement in supply chain operations which bring in efficiency or improve customer experience.
 </li>
 <li>
 Work cross-functionally with field operations and other functions to drive influence in capacity planning and management.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Collaborating with SCM cluster head, understanding the forecasted volumes and priorities, organizing and motivating all distribution center staff to achieve delivery of all customers&rsquo; orders on time.
 </li>
 <li>
 Preparing ad-hoc analysis, reports and new projects.
 </li>
 <li>
 Measures forwarder&rsquo;s performance on a regular basis and communicate to concerned parties for analysis and improvement recommendations.
 </li>
 <li>
 Responsible for local/Global 3PL account management and coordination from volume allocation, formulation and maintenance of processes, policies, contracts and standard operating procedures (SOP).
 </li>
 <li>
 Ensures that adidas follows all the local market requirements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global: Yes
 </li>
 <li>
 Regional: Yes
 </li>
 <li>
 Local:
 </li>
 <ul>
 <li>
 Retail, Ecommerce, DPC and Wholesale business teams
 </li>
 <li>
 Finance
 </li>
 <li>
 3 PL &ndash; Freight forwards, Customs brokers, DC, and last mile service provider.
 
 </li>
 </ul>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 University degree in Management, Business, or Engineering. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 IT Skills &ndash; Advanced in MS Office (primarily Excel, PowerPoint); Power Bi and SAP experience preferred.
 </li>
 <li>
 Min. 6 years of overall work experience in Logistics &amp; Distribution Centre, preferably Apparel/Footwear and Retail/Ecom vertical
 </li>
 <li>
 Management experience for at least 2 years.
 </li>
 <li>
 University degree in Management. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 Ability to manage a multi-faceted team in an operations environment, with an understanding of unified commerce principles.
 </li>
 <li>
 Strong track-record of problem-solving, including structuring problems, performing detailed analysis, and developing/implementing recommendations.
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Manager Distribution Center Operations

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 <ul>
 <li>
 To assure SITA's competitive strength and business growth globally.
 </li>
 <li>
 Perform all Service Operations activities according to SITA standards and procedures.
 </li>
 <li>
 Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization.
 </li>
 <li>
 To manage and assist the Service Operations team.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Provide L3 support for network-related issues, including troubleshooting and resolving complex network problems.
 </li>
 <li>
 Monitor network performance and ensure high availability and reliability of network systems.
 </li>
 <li>
 Configure and maintain network devices such as routers, switches, firewalls, and load balancers.
 </li>
 <li>
 Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.
 </li>
 <li>
 Collaborate with other IT teams to design and implement network solutions that meet business requirements.
 </li>
 <li>
 Perform network upgrades and patches to ensure the latest security and performance enhancements are in place.
 </li>
 <li>
 Document network configurations, processes, and procedures for future reference and compliance purposes.
 </li>
 <li>
 Provide technical guidance and mentorship to junior network engineers and support staff.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 WHO YOU ARE
 
 
 
 MUST TO HAVE
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Minimum of 8 years of experience in network administration and support, with a focus on L2 and L3 support.
 </li>
 <li>
 Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS.
 </li>
 <li>
 Experience with network security technologies such as VPNs, firewalls, IDS/IPS, and NAC.
 </li>
 <li>
 Proficiency in configuring and managing network devices from vendors such as Cisco, Juniper, PaloAlto &amp; Fortinet.
 </li>
 <li>
 Excellent problem-solving skills and the ability to troubleshoot complex network issues.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
 </li>
 <li>
 At least one of relevant certifications such as CCNP, CCIE, JNCIP
 </li>
 <li>
 Paloatlo Professional Network Security Professional is a must
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Expert knowlege and hands on experience in security networking ( Cisco ASA, Paloalto, Fortinet )
 </li>
 <li>
 Experience in Legacy and SDWAN
 </li>
 <li>
 Experience in cloud networking and hybrid cloud environments.
 </li>
 <li>
 Experience with network monitoring and management tools such as DX NetOPS, Nagios, NGOSS .. etc
 </li>
 <li>
 Experience with network automation tools and scripting languages such as Python or Ansible is a great plus
 
 
 </li>
 </ul>
 CORE COMPETENCIES
 
 
 <ul>
 <li>
 Adhering to Principles &amp; Values
 </li>
 <li>
 Communication
 </li>
 <li>
 Creating &amp; Innovating
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Impact &amp; Influence
 </li>
 <li>
 Leading Execution
 </li>
 <li>
 Results Orientation
 </li>
 <li>
 Teamwork
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 Degree in Computer Science Electronic Engineering or equivalent Telecommunications in country qualification applicable vendor / technology expert level certification or equivalent work experience- Recognized industry certifications such as MCSE MCSM MCITP MCM RHCE CCIE (for Network) IBM Expert- ITIL Foundation Certificate
 
 
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 
 LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 
 and
 
 Airport Council International
 
 -available to all employees-to specialized solutions like
 
 Pluralsight
 
 for technology upskilling,
 
 Harvard Business Publishing
 
 for people leadership,
 
 Stanford
 
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Expert Service Operations

QualifAi

<div>
 A leading beverage company is seeking an experienced
 
 Head of Retail
 
 to lead the company's retail channel strategy, drive sustainable sales growth, oversee retail operations, and deliver an exceptional customer experience across all company-owned stores and retail partners. The successful candidate will be responsible for maximizing retail performance, improving operational efficiency, and leading high-performing teams to achieve the company's commercial objectives.
 
 
 
 Key Responsibilities:
 
 
 2. Sales Performance Management
 
 
 3. Store Operations
 
 
 4. Team Leadership
 
 
 5. Customer Experience
 
 
 6. Merchandising &amp; Product Execution
 
 
 7. Inventory &amp; Supply Chain Coordination
 
 
 8. Financial Management
 
 
 9. Cross-Functional Collaboration
 
 
 
 10. Compliance &amp; Governance
 
 
 
 
 <ul>
 <li>
 Retail Strategy &amp; Business Growth
 </li>
 <li>
 Develop and execute the retail strategy aligned with the company's commercial objectives.
 </li>
 <li>
 Identify growth opportunities, including new store openings and expansion plans.
 </li>
 <li>
 Drive revenue, profitability, and market share within the retail channel.
 </li>
 <li>
 Set annual sales targets, budgets, and KPIs.
 </li>
 <li>
 Monitor sales performance across all retail locations.
 </li>
 <li>
 Analyze sales trends, customer behavior, and product performance.
 </li>
 <li>
 Implement initiatives to increase sales, average transaction value, and customer traffic.
 </li>
 <li>
 Ensure achievement of revenue and profit targets.
 </li>
 <li>
 Oversee day-to-day retail operations.
 </li>
 <li>
 Ensure consistent implementation of company standards and operating procedures.
 </li>
 <li>
 Optimize store productivity, staffing, and operational efficiency.
 </li>
 <li>
 Ensure compliance with health, safety, and food &amp; beverage regulations.
 </li>
 <li>
 Lead regional managers, area managers, and store managers.
 </li>
 <li>
 Recruit, develop, coach, and retain retail talent.
 </li>
 <li>
 Conduct performance reviews and succession planning.
 </li>
 <li>
 Foster a high-performance and customer-focused culture.
 </li>
 <li>
 Ensure excellent customer service across all retail outlets.
 </li>
 <li>
 Develop initiatives to improve customer satisfaction and loyalty.
 </li>
 <li>
 Monitor customer feedback and resolve escalated issues.
 </li>
 <li>
 Ensure effective product assortment and availability.
 </li>
 <li>
 Oversee merchandising standards and promotional execution.
 </li>
 <li>
 Collaborate with Marketing on seasonal campaigns, new product launches, and in-store activations.
 </li>
 <li>
 Work closely with Supply Chain to maintain optimal stock levels.
 </li>
 <li>
 Minimize stock shortages, wastage, and product expiry.
 </li>
 <li>
 Improve inventory turnover and forecast retail demand.
 </li>
 <li>
 Manage the retail P&amp;L.
 </li>
 <li>
 Control operating expenses and maximize profitability.
 </li>
 <li>
 Monitor labor costs, shrinkage, and store-level financial performance.
 </li>
 <li>
 Prepare financial and operational reports for senior management.
 </li>
 <li>
 Partner with Sales, Marketing, Finance, Supply Chain, HR, and Procurement.
 </li>
 <li>
 Support new product launches and promotional activities.
 </li>
 <li>
 Align retail initiatives with overall business strategy.
 </li>
 <li>
 Ensure compliance with company policies and legal requirements.
 </li>
 <li>
 Maintain quality, food safety, and operational standards.
 </li>
 <li>
 Conduct regular store audits and risk assessments
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, Commerce, or a related field (MBA is an advantage).
 </li>
 <li>
 10 to 15+ years of experience in retail operations, sales, or commercial management.
 </li>
 <li>
 At least 5 years in a senior leadership role managing multiple retail locations.
 </li>
 <li>
 Experience in the beverage, FMCG, food service, or hospitality industry is preferred.
 </li>
 <li>
 Strong knowledge of retail operations, P&amp;L management, merchandising, inventory management, and people leadership.
 </li>
 <li>
 Proven ability to lead large, geographically dispersed teams and deliver commercial results.
 </li>
 <li>
 Excellent analytical, negotiation, leadership, and stakeholder management skills
 </li>
 </ul>
</div>

Head of Retail

Accenture

<div>
 
 SAP Cutover Associate Manager
 
 
 
 Location:
 
 
 
 Cairo, Egypt
 
 
 
 
 Accenture Technology
 
 
 
 
 Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our clients&rsquo; most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
 
 
 We are seeking for a new talent to join the Business &amp; Technology Integration team where you will have the opportunity to collaborate on an ERP roadmap implementation project.
 
 
 
 Job Description:
 
 
 
 Accenture is seeking a hands-on
 
 SAP Cutover Manager
 
 to coordinate Business and IT cutover activities for a large-scale SAP transformation program. This role will oversee the end-to-end cutover planning, readiness, execution, and stabilization across
 
 Human Capital Management (HCM)
 
 (SuccessFactors, Concur),
 
 Supply Chain Management (SCM)
 
 (S/4HANA, Ariba, OpenText, MDG), and
 
 Finance (FIN)
 
 (S/4HANA, MDG) workstreams. The SAP Cutover Manager will collaborate closely with Accenture functional and technical teams, client business and IT stakeholders, third-party vendors, the data migration partner, and the BCG PMO to ensure a seamless and well-controlled transition to the new SAP landscape. This program-critical role demands strong initiative, consistent oversight, hands-on delivery management, and a focus on minimizing disruption to business operations during go-live.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead the end-to-end cutover strategy, integrated planning, and execution across both Business and IT streams.
 
 </li>
 <li>
 Develop, maintain, and execute a comprehensive cutover plan, encompassing technical system activities, data migration loads, and business operational transitions.
 
 </li>
 <li>
 Coordinate regular cutover planning sessions, readiness reviews, mock cutover rehearsals, and go/no-go meetings with business and IT leadership.
 
 </li>
 <li>
 Ensure all cutover tasks are correctly sequenced, dependencies managed, and critical paths identified and monitored.
 
 </li>
 <li>
 Manage communications during cutover execution, ensuring timely updates, issue escalation, and decision support.
 
 </li>
 <li>
 Track and mitigate cutover-related risks, issues, and dependencies, escalating to program leadership as appropriate.
 
 </li>
 <li>
 Oversee Hypercare handover, stabilization activities, and early life support following go-live.
 
 </li>
 <li>
 Ensure continuity of business operations and minimal disruption throughout the cutover period.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Demonstrated experience managing complex ERP cutovers, including substantial experience with SAP S/4HANA programs.
 
 </li>
 <li>
 Strong understanding of SAP landscapes, integration points, and dependencies across both technical systems and business processes (SuccessFactors, Concur, Ariba, OpenText, MDG).
 
 </li>
 <li>
 Proven track record managing cutover planning across IT infrastructure and business operational activities.
 
 </li>
 <li>
 Practical experience leading mock cutovers, dress rehearsals, go-live execution, and Hypercare transitions.
 
 </li>
 <li>
 Excellent organizational and program management skills, with the ability to manage detailed runbooks, cross-team dependencies, and critical timelines.
 
 </li>
 <li>
 Strong leadership presence and the ability to influence and coordinate across business and technical teams.
 
 </li>
 <li>
 Expertise in cutover governance, risk management, contingency planning, and stakeholder engagement.
 
 </li>
 <li>
 Clear and effective communication skills, including escalation management.
 
 </li>
 <li>
 Proficiency in Microsoft Project, Excel (advanced), Jira, or equivalent planning and tracking tools.
 
 
 
 </li>
 
 Next Steps
 
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 
 Accenture Middle East:
 
 
 LinkedIn
 
 
 ,
 
 
 Instagram
 
 
 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

SAP Cutover Associate Manager

Red Bull

<div>
 The manager will be responsible for
 
 forecasting demand and planning supply
 
 to ensure product availability, optimize inventory levels, and align with the company&rsquo;s sales and financial goals. By working closely with Sales, Marketing, Finance, and other stakeholders, you will lead the
 
 Integrated Business Planning (IBP)
 
 process and drive collaboration across the supply chain.
 
 
 
 All the responsibilities we'll trust you with:
 
 
 
 
 Demand Planning:
 
 
 
 Analyze past sales and marketing trends to create accurate forecasts Work with Sales, Marketing, and Finance teams to finalize demand plans and ensure alignment Manage forecasts for products and Point-of-Sale materials (POSM), considering potential challenges and opportunities
 
 
 
 Supply Planning:
 
 
 
 Develop and execute supply plans to meet demand while optimizing inventory levels. Ensure consistent product availability, manage stock freshness, and plan for new product launches. Collaborate with logistics partners to ensure smooth operations from production to delivery
 
 
 
 S&amp;OP Leadership:
 
 
 
 Lead monthly Sales and Operations Planning (S&amp;OP) meetings with internal and external stakeholders. Align local supply plans with global strategies and address constraints.
 
 
 
 Inventory &amp; Distribution Management:
 
 
 
 Monitor distributor stock levels to prevent shortages or excess stock. Identify and address risks like slow-moving inventory or potential stock expiration. Manage the planning and deployment of coolers and POSM (200M EGP value in 2023).
 
 
 
 Reporting &amp; Insights:
 
 
 
 Track key supply chain performance metrics (e.g., forecast accuracy, inventory levels, and costs). Provide regular updates to leadership and distribution partners to improve operations and decision-making.
 
 
 
 Project Management:
 
 
 
 Lead new product launches and oversee supply chain projects to ensure timely delivery and market success. Work closely with external partners and regulatory authorities to meet market requirements.
 
 
 
 Your areas of knowledge and expertise that matter most for this role:
 
 
 
 <ul>
 <li>
 7-8+ years of experience in demand and supply planning, sales forecasting, and end-to-end supply chain operations.
 </li>
 <li>
 Strong analytical and problem-solving skills with expertise in data analysis and forecasting tools (e.g., SAP, IBP, Excel).
 </li>
 <li>
 Proven ability to collaborate across departments (Sales, Marketing, Finance) and manage stakeholders, including third-party logistics (3PL) and distribution partners.
 </li>
 <li>
 Excellent communication, negotiation, and organizational skills.
 </li>
 <li>
 Experience driving efficiency and leading change in supply chain processes.
 </li>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Business, or a related field (APICS certification is a plus).
 </li>
 </ul>
</div>

Supply & Demand Planning Manager

Hikma Pharmaceuticals

<div>
 Job description:
 
 
 
 
 Description:
 
 
 
 
 &nbsp;
 
 
 
 This job is responsible for visiting doctors to promote particular products, disseminate product information and convey company messages to achieve monthly sales targets.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 
 
 &nbsp;
 
 
 
 &bull; Follows all relevant Sales procedures so that work is carried out in a controlled and consistent manner.
 
 
 &bull; Follows the day-to-day operations related to own job in the Sales function to ensure continuity of work.
 
 
 &bull; Visits doctors in private clinics or hospitals on a daily basis to promote particular products, disseminate product information and convey company messages to achieve monthly sales target.
 
 
 &bull; Collates accurate and prompt basic sales information and enters them on the CRM system on a daily basis to be revised by the Field Sales Supervisor.
 
 
 &bull; Coordinates and communicates with sales representatives and direct manager on a daily basis to achieve sales targets.
 
 
 &bull; Acquires the necessary knowledge of all of the company&rsquo;s products and/or services in order to help increase sales.
 
 
 &bull; Complies with all relevant safety, quality, health and environmental procedures and code of conduct to ensure a healthy and safe work environment.
 
 
 
 &nbsp;
 
 
 
 
 Qualifications:
 
 
 
 
 &nbsp;
 
 
 
 We are looking for candidates whose experience and skills align closely with the qualifications outlined below:
 
 
 &nbsp;
 
 
 &bull; B.Sc. degree in Pharmacy or equivalent.
 
 
 &bull; 1 - 3 years of related experienc
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Medical Representative

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Explore 37+ Operations manager in Cairo this August. Find roles across top companies and apply now to boost your career.