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assistant it manager

operations manager

Mumzworld.com

<div>
 
 Customer Service Operations (CS OPS) - Function Overview:
 
 
 
 The CS Operations function is responsible for handling all customer contacts across WhatsApp, Live Chat, Email, Phone, and Social Media. It ensures customers receive fast, accurate, and empathetic support across all touchpoints. The function also manages CS Sales, driving additional GMV through assisted shopping and conversion initiatives, and oversees Back Office operations, where complex or multi-team cases are resolved. CS Ops also owns workforce planning and real-time management, ensuring the right staffing levels to achieve SLAs and maintain operational control.
 
 
 
 Key Responsibilities: Leadership &amp; Strategy
 
 
 
 <ul>
 <li>
 Lead, motivate, and develop a high-performing team of Team Leaders, Senior CSAs, and CS Advisors to deliver excellence across all channels (phone, chat, email, social).
 </li>
 <li>
 Own the end-to-end AI transformation roadmap for Customer Service, includingautomation, chatbots, predictive analytics, and agent assist tools.
 
 
 </li>
 </ul>
 
 Operations &amp; Performance
 
 
 
 <ul>
 <li>
 Oversee daily operations, work closely with WFM ensuring smooth staffing, scheduling, and workforce optimization across all channels and regions.
 </li>
 <li>
 Ensure operational readiness during seasonal peaks, product launches, and promotional events(e.g., MumzNovember, Ramadan, Black Friday).
 </li>
 <li>
 Develop and maintain policies, SOPs, and escalation frameworks aligned with brand tone and service excellence. AI &amp; Innovation
 </li>
 <li>
 Lead AI-powered initiatives to improve speed, accuracy, and personalization in customer interactions.
 </li>
 <li>
 Partner with Product, Tech, and Data teams to build, test, and implement automation tools and AI models (e.g., sentiment analysis, agent assist, FAQ automation).
 </li>
 <li>
 Analyze and report the ROI of AI implementations and process enhancements to senior management.
 </li>
 <li>
 Champion data-driven decision-making and continuous improvement through experimentation and insights. Project Management
 </li>
 <li>
 Own and deliver large-scale strategic projects that impact the full customer and/or employee journey.
 </li>
 <li>
 Create clear project plans with defined milestones, KPIs, and success metrics.
 </li>
 <li>
 Collaborate cross-functionally with Marketing, Logistics, Tech, and Finance to align on dependencies and ensure flawless execution.
 </li>
 <li>
 Proactively identify risks and mitigation plans to ensure delivery on time and within scope. Analytics &amp; Insights
 </li>
 <li>
 Build dashboards and performance reports to track individual and team productivity, accuracy, and quality trends.
 </li>
 <li>
 Deliver insights on customer pain points, trends, and opportunities to leadership teams.
 </li>
 <li>
 Collaborate with CXP to translate VOC (Voice of Customer) data into actionable business improvements.
 </li>
 <li>
 Monitor reporting accuracy and ensure integrity of all performance data. People
 </li>
 <li>
 Development
 </li>
 <li>
 Recruit, train, and retain top talent, fostering a culture of learning, ownership, and continuous growth.
 </li>
 <li>
 Conduct regular coaching and 1:1s with direct reports to strengthen leadership depth and technical capability.
 </li>
 <li>
 Recognize and reward exceptional performance and ensure alignment with company culture and values.
 
 
 </li>
 </ul>
 
 Your skills would include:
 
 
 
 <ul>
 <li>
 7+ years of progressive experience in Customer Service, with at least 4 years in leadership, With experience in E-commerce field
 </li>
 <li>
 Proven experience managing large-scale service teams in e-commerce.
 </li>
 <li>
 Demonstrated success leading AI or automation projects (chatbots, knowledge base optimization, agent assist, QA scoring etc.).
 </li>
 <li>
 Strong analytical mindset with hands-on experience using dashboards and business intelligence tools.
 </li>
 <li>
 Excellent stakeholder management, communication, and change management skills.
 </li>
 <li>
 Proficient in CRM and omnichannel tools
 </li>
 <li>
 Bachelor&rsquo;s degree required.
 
 
 </li>
 </ul>
 
 Role Competencies:
 
 
 
 <ul>
 <li>
 Customer Obsession
 </li>
 <li>
 Data &amp; Insight-Driven Thinking
 </li>
 <li>
 Strategic &amp; Analytical Leadership
 </li>
 <li>
 Ownership &amp; Accountability
 </li>
 <li>
 AI/Automation Readiness
 </li>
 <li>
 Decision Making
 </li>
 <li>
 Innovation Mindset
 </li>
 <li>
 People Development &amp; Coaching
 </li>
 </ul>
</div>

Customer Service Operations  Manager(CS OPS)

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 An Operations Manager Dispatch controls the workflow of dispatchers who serve the logistics/supply chain riders. It is their responsibility to ensure all orders are accounted for in each shipment and to ensure each order arrives on time.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Ownership in taking important planning and strategy decisions.
 </li>
 <li>
 Oversee budgeting, reporting, planning, and auditing.
 </li>
 <li>
 Contribute to the development, implementation, and review of procedures in cooperation with regional and central teams.
 </li>
 <li>
 Examine data to identify trends and performance improvement opportunities.
 </li>
 <li>
 Reach set targets by driving the mindset towards the company&rsquo;s values and strategy.
 </li>
 <li>
 Share status updates of the operations with upper management and set action plans for improvements.
 </li>
 <li>
 Build a strong relationship with senior stakeholders.
 </li>
 <li>
 Participating in and contributing to the promotion of the company&rsquo;s culture and encouraging top performance and high morale.
 </li>
 <li>
 Provide strong and inspired leadership for the organization.
 </li>
 <li>
 Plan and review compensation actions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 English proficiency at B1 level or above
 </li>
 <li>
 Proven background in BPO and E-commerce operations
 </li>
 <li>
 Minimum 3 years of management experience in operations
 </li>
 <li>
 Experience managing large-scale and complex operations
 </li>
 <li>
 Experience handling multi-market accounts
 </li>
 <li>
 Six Sigma Green Belt certification is a plus
 </li>
 </ul>
</div>

Manager Logistics Operations - Dispatching

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership
 
 
 
 <ul>
 <li>
 Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
 </li>
 <li>
 Manage performance, KPIs, and SLA delivery across all regions.
 
 
 </li>
 </ul>
 
 Onboarding Operations
 
 
 
 <ul>
 <li>
 Ensure fast and accurate activation of new partners.
 </li>
 <li>
 Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.
 
 
 </li>
 </ul>
 
 Restaurant Operations
 
 
 
 <ul>
 <li>
 Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
 </li>
 <li>
 Improve NPS and activation quality.
 
 
 </li>
 </ul>
 
 Inventory Management
 
 
 
 <ul>
 <li>
 Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
 </li>
 <li>
 Oversee end-of-deal collection and reduce faulty stock issues.
 
 
 </li>
 </ul>
 
 Admin Account Management
 
 
 
 <ul>
 <li>
 Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
 </li>
 <li>
 Support Account Managers teams with accurate and timely backend operations.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Standardize SOPs and centralize processes across markets.
 </li>
 <li>
 Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
 </li>
 <li>
 Ensure strong cross-functional alignment with logistics, finance, sales, and training.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in Sales Ops, Vendor Ops, or similar.
 </li>
 <li>
 Strong people management skills with experience leading large teams.
 </li>
 <li>
 Excellent analytical, problem-solving, and process improvement capabilities.
 </li>
 <li>
 Ability to manage high-volume operations in a fast-paced environment.
 </li>
 </ul>
</div>

Assistant Manager Sales Operations

Confidential

<div>
 
 note/ this position will be based in Baghdad -iraq/ apply only if you are willing to relocate
 
 
 
 
 
 
 Plant Manager &ndash; Key Qualifications &amp; Experience
 
 
 
 
 Location:
 
 Baghdad, Iraq &ndash; Abu Ghraib
 
 
 
 Industry:
 
 Food Manufacturing / FMCG
 
 
 
 Function:
 
 Factory Operations &amp; Management
 
 
 
 
 
 
 Educational Requirements:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 in one of the following:
 </li>
 <li>
 
 Food Science / Food Technology
 
 </li>
 <li>
 
 Industrial or Mechanical Engineering
 
 </li>
 <li>
 
 Agricultural Engineering
 
 (relevant to potato processing)
 </li>
 <li>
 
 Preferred
 
 : MBA or postgraduate diploma in Operations/Industrial Management
 </li>
 </ul>
 
 
 
 
 
 Professional Experience:
 
 
 <ul>
 <li>
 
 10+ years
 
 of experience in food manufacturing or FMCG, with at least:
 </li>
 <li>
 
 5 years
 
 in a senior leadership/operations role
 </li>
 <li>
 
 5&ndash;7 years
 
 specifically in
 
 snack food or potato chips production
 
 </li>
 <li>
 
 Start-up experience
 
 : Strongly preferred experience in setting up a new plant or production line from scratch
 </li>
 <li>
 
 Middle East or developing market experience
 
 is advantageous, especially with knowledge of local supply chain dynamics and labour management
 </li>
 </ul>
 
 
 
 
 
 Technical Knowledge:
 
 
 <ul>
 <li>
 Deep familiarity with:
 </li>
 <li>
 Potato washing, slicing, frying, and flavouring machines
 </li>
 <li>
 Packaging machinery (vertical form-fill-seal, nitrogen flushing, etc.)
 </li>
 <li>
 Production line automation (SCADA, PLCs)
 </li>
 <li>
 Knowledge of
 
 raw material handling
 
 ,
 
 oil management
 
 , and
 
 seasoning control
 
 </li>
 <li>
 Understanding of
 
 potato varieties
 
 suitable for chips production and storage
 </li>
 </ul>
 
 
 
 
 
 Quality &amp; Compliance:
 
 
 <ul>
 <li>
 Expertise in:
 </li>
 <li>
 Food safety systems:
 
 HACCP
 
 ,
 
 ISO 22000
 
 ,
 
 GMP
 
 </li>
 <li>
 Iraq&rsquo;s food safety and regulatory standards (e.g., Iraqi Ministry of Health &amp; Environment)
 </li>
 <li>
 Experience managing
 
 audits
 
 ,
 
 traceability
 
 , and
 
 product recalls
 
 </li>
 </ul>
 
 
 
 
 
 Operations &amp; Leadership:
 
 
 <ul>
 <li>
 Ability to:
 </li>
 <li>
 Set up SOPs and production workflows
 </li>
 <li>
 Hire, train, and lead factory staff
 </li>
 <li>
 Manage procurement, local vendor relationships, and logistics
 </li>
 <li>
 Control costs and improve efficiency (Lean Manufacturing, Kaizen, etc.)
 </li>
 </ul>
 
 
 
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong leadership and communication, especially for building and motivating a local team
 </li>
 <li>
 Fluency in
 
 Arabic
 
 required;
 
 English
 
 proficiency strongly preferred
 </li>
 <li>
 Capable of working under pressure and solving operational issues quickly
 </li>
 <li>
 Culturally aware and capable of navigating the Iraqi business landscape
 </li>
 </ul>
 
 
 
 
 
 Additional Experience:
 
 
 <ul>
 <li>
 Involvement in
 
 factory construction, layout design, and equipment installation
 
 </li>
 <li>
 Relationships with regional suppliers (potatoes, packaging materials, flavouring agents)
 </li>
 <li>
 Knowledge of
 
 environmental standards and waste management
 
 </li>
 </ul>
 
 
</div>

Plant Manager

Amazon

<div>
 
 Description
 
 
 
 Are you ready to champion outstanding customer service, Amazon style?
 
 
 Are you up for creating solutions and solving tomorrow&rsquo;s problems today?
 
 
 Then we have an opportunity just for you!
 
 
 We&rsquo;re seeking an Area Manager to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazon&rsquo;s rapidly growing Operations network: they&rsquo;re where we manage our fast-moving inventory. They&rsquo;re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
 
 
 In these facilities we&rsquo;re building the future of customer service, as we work towards becoming Earth&rsquo;s most customer-centric company. This is your chance to make history with us.
 
 
 
 About The Role And Responsibilities
 
 
 
 You&rsquo;ll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you&rsquo;ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
 
 
 In the logistics team you enter and lead, we&rsquo;ll be entrusting a team of approximately 80 to 120 associates to you. You&rsquo;ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you&rsquo;ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.
 
 
 While you achieve this, you&rsquo;ll ensure motivation, engagement and performance:
 
 
 <ul>
 <li>
 You&rsquo;ll need to safeguard your team&rsquo;s safety, promoting Amazon&rsquo;s Health and Safety standards,
 </li>
 <li>
 You&rsquo;ll lead cross-functional teams, tasked with solving operational problems,
 </li>
 <li>
 You&rsquo;ll uphold Amazon&rsquo;s high standards of process quality,
 </li>
 <li>
 You&rsquo;ll maintain inventory accuracy,
 </li>
 <li>
 You&rsquo;ll strive to improve and streamline processes,
 </li>
 <li>
 You&rsquo;ll become a subject matter expert on larger FC processes and activities,
 </li>
 <li>
 You&rsquo;ll actively share and promote best practices with your colleagues and network
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Command of English and Arabic language are required.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3166287
</div>

Area Manager, Fulfillment Center Operations

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Managing the full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related).
 </li>
 <li>
 Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
 </li>
 <li>
 Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity at the correct price) &amp; proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.
 </li>
 <li>
 Property / Asset management: Proper management of the property and facility, plus asset management and tracking.
 </li>
 <li>
 Expense Control: Identify potential opportunities to reduce expenses with same operational efficiency.
 </li>
 <li>
 Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc.
 </li>
 <li>
 Managing Productivity, work standards, and development of store staff.
 </li>
 <li>
 Monitoring and managing the store costs VS budget for the section.
 </li>
 <li>
 Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).
 </li>
 <li>
 Monitoring financial and operational performance of each store and initiating required actions for improvement.
 </li>
 <li>
 Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.
 </li>
 <li>
 Developing action plans with the department manager to address weak areas in need of improvement.
 </li>
 <li>
 Instituting training and developmental programs for staff and monitoring effective implementation.
 </li>
 <li>
 Ensuring proper implementation of merchandising and space planning guidelines in stores.
 </li>
 <li>
 Monitoring product range availability according to selected store product range.
 </li>
 <li>
 Develop preventive and regular maintenance plans.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have at least 5+ years of experience in progressive development and management of multiple Stores, product categories, matured by working for large retailers, in an international setting.
 </li>
 <li>
 You have built teams and led cross-functional projects at scale.
 </li>
 <li>
 You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
 </li>
 <li>
 You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
 </li>
 <li>
 You are someone energized by the unknown and look forward to learning each day on the job.
 </li>
 <li>
 You have excellent analytical and communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
 </li>
 <li>
 Language skills: Fluent English and Arabic would be highly advantageous.
 </li>
 </ul>
</div>

Assistant Manager Operations - tMart

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Specialist Commercial Operations

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