3d design & implementation specialist, clo

operations specialist

account manager - regional

admin & facility director

administration coordinator

administration manager

operations manager

Al-Mansour Automotive

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The CE Operations Manager is responsible for end-to-end governance of customer experience performance across the Cadillac network. This includes ownership of CSI results, CRM governance, process audits, training administration, and call center operations, ensuring consistent, luxury-level customer engagement before, during, and after the customer journey.
 
 
 The role ensures that all customer follow-ups, outbound calls, and feedback collection are executed professionally, consistently, and in alignment with Cadillac brand standards, while driving continuous improvement across Sales and Aftersales operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 CSI &amp; Customer Experience Performance
 
 
 <ul>
 <li>
 Own and manage Customer Satisfaction Index (CSI) performance across Sales and Aftersales.
 </li>
 <li>
 Track action plans with Sales, Aftersales, and CRM teams to improve customer satisfaction and loyalty.
 </li>
 <li>
 Prepare CSI and CX performance reports on a regular basis.
 </li>
 </ul>
 
 
 Call Center Operations &amp; Customer Follow-Ups
 
 
 <ul>
 <li>
 Oversee call center operations related to customer follow-ups, service completion calls, appointment confirmations, and feedback collection.
 </li>
 <li>
 Audit call scripts, quality standards, escalation protocols, and follow-up timelines in line with luxury service expectations.
 </li>
 <li>
 Monitor call quality, productivity, and customer feedback outcomes.
 </li>
 <li>
 Ensure all customer interactions and follow-ups are accurately recorded in the CRM system.
 </li>
 <li>
 Analyze call center performance data to support CSI improvement initiatives.
 </li>
 <li>
 Ensure timely follow-up and closure of customer issues raised through call center interactions.
 </li>
 </ul>
 
 
 CRM Governance &amp; Data Quality
 
 
 <ul>
 <li>
 Act as the CRM system owner from a governance and compliance perspective.
 </li>
 <li>
 Ensure accuracy, completeness, and integrity of customer data across all customer touchpoints.
 </li>
 <li>
 Monitor CRM usage and adherence by frontline teams and call center agents.
 </li>
 </ul>
 
 
 Process Audit &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with Cadillac brand standards, internal SOPs, and customer journey guidelines.
 </li>
 <li>
 Identify process gaps and lead action plans with relevant departments.
 </li>
 </ul>
 
 
 Training Administration &amp; Capability Development
 
 
 <ul>
 <li>
 Manage training administration for CRM, call center, and customer experience-related programs.
 </li>
 <li>
 Identify training needs based on CSI results, audit findings, and call quality assessments.
 </li>
 <li>
 Coordinate delivery of customer experience, CRM, and call handling training.
 </li>
 <li>
 Maintain training records and certification tracking.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Management Support
 
 
 
 
 
 <ul>
 <li>
 Build dashboards covering CSI, CRM usage, call center performance, audit results, and training KPIs.
 </li>
 <li>
 Support network development and customer experience excellence initiatives.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business Administration, Management, or equivalent preferred).
 </li>
 </ul>
 
 
 Experience &amp; Skills
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5&ndash;8 years of experience in CRM, Customer Experience, Call Center Operations, or Quality Management.
 </li>
 <li>
 Automotive, luxury retail, or premium hospitality experience strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical, reporting, and performance management skills
 </li>
 <li>
 Proven experience managing or overseeing call center operations
 </li>
 <li>
 Advanced CRM system knowledge
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 High attention to detail and strong governance mindset.
 </li>
 </ul>
 
 
</div>

Customer Experience Operations Manager

adidas

<div>
 Job Title: CS &amp; Commercial Operations Manager Franchise
 
 
 
 Purpose &amp; Overall Relevance For The Organization
 
 
 
 A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners&rsquo; portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise Channel
 </li>
 <li>
 Drive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner&rsquo;s lens.
 </li>
 <li>
 Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure efficient order fulfillment.
 </li>
 <li>
 Optimize orders where logistical efficiency is required such as attainment of logistics trade terms (3PL), picking, pallet or vehicle allowances, or journey/route planning requirements exist.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
 </li>
 <li>
 Manage EX works operations with adidas partners such as
 </li>
 <ul>
 <li>
 compliance with partner&rsquo;s government laws and regulations
 </li>
 <li>
 Prepare and file export documentation PIs, commercial invoices, bills of lading
 </li>
 <li>
 Coordinate with freight forwarders, carriers, and other logistics providers to arrange shipment of goods and monitor shipment progress and resolve any issues that may arise, such as delays, damages, or missing items
 </li>
 </ul>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Support business by working towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results such as (LC negotiation lead time &ndash; aging credit notes &ndash; order book conversion)
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 Manage departmental and business projects / initiatives as required by the department lead.
 </li>
 <li>
 Manage CS and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
 </li>
 </ul>
 KPI&rsquo;s:
 
 
 <ul>
 <li>
 Customer satisfaction and engagement
 </li>
 <li>
 Customer Service Excellence (Automation, efficiency)
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 LC Negotiation lead time
 </li>
 <li>
 Credit and Claims resolution lead time
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 Adidas Partners. Sales Team.
 
 
 SCM (Operations, Purchasing, OBF&hellip;). Finance Team.
 
 
 Marketing Team.
 
 
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 Minimum 6 years of experience in Customer service/ Exports/ Logistics role.
 </li>
 <li>
 A high level of problem-solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities
 </li>
 <li>
 Strong Microsoft Office skills are essential, PowerPI is a plus.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Fluency in Arabic is a must
 </li>
 <li>
 French speaking is an added advantage.
 
 
 </li>
 </ul>
 Requisite Education and Experience / Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, logistics, supply chain or a related field
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service & Commercial Operations Manager Franchise

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 An Operations Manager Dispatch controls the workflow of dispatchers who serve the logistics/supply chain riders. It is their responsibility to ensure all orders are accounted for in each shipment and to ensure each order arrives on time.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Ownership in taking important planning and strategy decisions.
 </li>
 <li>
 Oversee budgeting, reporting, planning, and auditing.
 </li>
 <li>
 Contribute to the development, implementation, and review of procedures in cooperation with regional and central teams.
 </li>
 <li>
 Examine data to identify trends and performance improvement opportunities.
 </li>
 <li>
 Reach set targets by driving the mindset towards the company&rsquo;s values and strategy.
 </li>
 <li>
 Share status updates of the operations with upper management and set action plans for improvements.
 </li>
 <li>
 Build a strong relationship with senior stakeholders.
 </li>
 <li>
 Participating in and contributing to the promotion of the company&rsquo;s culture and encouraging top performance and high morale.
 </li>
 <li>
 Provide strong and inspired leadership for the organization.
 </li>
 <li>
 Plan and review compensation actions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 English proficiency at B1 level or above
 </li>
 <li>
 Proven background in BPO and E-commerce operations
 </li>
 <li>
 Minimum 3 years of management experience in operations
 </li>
 <li>
 Experience managing large-scale and complex operations
 </li>
 <li>
 Experience handling multi-market accounts
 </li>
 <li>
 Six Sigma Green Belt certification is a plus
 </li>
 </ul>
</div>

Manager Logistics Operations - Dispatching

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Cairo Address
 
 
 
 Cairo, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 02/05/2026
 
 
 
 Company Description
 
 
 
 Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and the United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.
 
 
 
 Position Description
 
 
 
 The Administration and Procurement Lead position must be ready to mentor, lead, and coordinate administrative and procurement functions. S/he must ensure that the office runs smoothly, and procurement management is cost-effective, and s/he must ensure the efficient implementation of all administrative operations that support programmatic departments. Provide reports to management on a regular basis on the activities managed and cost-cutting initiatives. The Administration and Procurement Lead position is required to mentor team members and support the flow of business by making sure that the professional standards required by Amideast meet all requirements for administrative operations. The Operations Manager guides them in terms of the flow of operations and the required levels of efficiency.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure all operations are carried on in an appropriate, cost-effective way and improve operational management systems, processes, and best practices.
 </li>
 <li>
 Managing the inventory system and ensuring the system is implemented efficiently by the admin and facility specialist through a monthly review.
 </li>
 <li>
 Manage the books inventory system.
 </li>
 <li>
 Manage and handle Cairo Office Procurement requests by issuing purchase orders and generally following the system set in place for this task to ensure the centralization and the accurate implementation of Amideast procurement policy and procedures.
 </li>
 <li>
 Develop and implement procurement plans and strategies to support business needs.
 </li>
 <li>
 Manage yearly contractual agreements negotiations and finalize contracts.
 </li>
 <li>
 Monitor the Administration department's annual budget costs and expenses to ensure that it is being used efficiently and effectively and collaborate with the operations manager in compiling required data.
 </li>
 <li>
 Monitor inventory of office supplies/stationary and the purchasing of new material with attention to budgetary constraints.
 </li>
 <li>
 Monitor all supplier performance, ensure timely delivery of all products, and maintain accuracy in all vendor data.
 </li>
 <li>
 Manage all the communication and negotiations with all vendors to receive the best price and quality, track all orders, and resolve any issues.
 </li>
 <li>
 Study and evaluate formal bids and make recommendations for awarding contracts.
 </li>
 <li>
 Maintaining and updating the yearly supplier database information and price list.
 </li>
 <li>
 Overseeing the day-to-day operations of supplies and facilities for the organization, as appropriate, including maintenance, inventory, logistics, security, and related matters.
 </li>
 <li>
 Deliver data and analytic reports to the operation manager when needed.
 </li>
 <li>
 Manage the administrative workflow, implementing cost reductions when needed.
 </li>
 <li>
 Collaborates with the operations manager to develop an annual work plan for team members.
 </li>
 <li>
 Collaborate with the Operations Manager on any renovations that might occur in the Amideast Cairo office to maintain and standardize the professional image of the organization.
 </li>
 <li>
 Researching and evaluating prospective suppliers.
 </li>
 <li>
 Assist in providing leadership and direction to team members, when needed, including setting goals and expectations and providing guidance and support.
 </li>
 <li>
 Assist the team with complex cases and know when to escalate issues to the Operations Manager as necessary.
 </li>
 <li>
 Conducts fed check procedures on all suppliers.
 </li>
 <li>
 Manage the smooth flow and completion of translation requests of any needed documents to the translation office.
 </li>
 <li>
 Conducts Fed Check procedures on all suppliers as per Amidesat procurement policy.
 </li>
 <li>
 Provide administrative support to the operations manager, including drafting emails, letters, and other correspondences to different vendors and governmental authorities.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 
 
 Required:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in commerce or related field
 </li>
 <li>
 5 -7 years of experience in a relative field
 </li>
 <li>
 Proficient user of MS Word, PowerPoint, Excel, and the Internet
 </li>
 <li>
 Good command of spoken and written English and Arabic
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Teamwork spirit and ability to work with people and under stress.
 </li>
 <li>
 Openness to learn.
 </li>
 <li>
 Good analytical thinking
 </li>
 <li>
 Good planning and organizational skills
 </li>
 <li>
 High sense of responsibility
 </li>
 <li>
 Very good negotiation skills
 </li>
 <li>
 Focused on accuracy and punctuality.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 
 
 Preferred:
 
 
 
 
 <ul>
 <li>
 TOEIC score of 700 or equivalent.
 
 
 </li>
 </ul>
 This position description is not intended to be all-inclusive, and the incumbent will perform other reasonable business-related duties as assigned by the immediate supervisor and other managers when necessary. Amideast reserves the right to change duties and responsibilities as the need arises. This position description is not a written or implied contract of employment.
 
 
 The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

Administration & Procurement Lead (Egypt)

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Specialist Commercial Operations

Abou Ghaly Motors

<div>
 
 Job Purpose
 
 
 
 Responsible for managing and optimizing daily B2B transportation operations to ensure reliable service delivery, cost efficiency, and full SLA compliance. The role supports planning, execution, performance monitoring, and continuous improvement while acting as a key point of coordination between clients, drivers, vendors, and internal teams.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage daily B2B transportation operations to ensure on-time performance and service quality
 </li>
 <li>
 Plan and optimize routes, shifts, fleet allocation, and capacity based on client demand
 </li>
 <li>
 Monitor operational execution, handle incidents and escalations, and ensure quick resolution
 </li>
 <li>
 Ensure compliance with SLAs, KPIs, safety standards, and company policies
 </li>
 <li>
 Prepare and share daily, weekly, and monthly operational and performance reports
 </li>
 <li>
 Coordinate with on-ground teams, control rooms, drivers, and security teams
 </li>
 <li>
 Support client meetings, visits, audits, and operational reviews
 </li>
 <li>
 Identify operational gaps and drive process improvement initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, Operations, Logistics, or a related field
 </li>
 <li>
 Experience in corporate transportation, mobility, or ride-hailing operations is preferred
 </li>
 <li>
 2-4 years of experience in transportation, logistics, fleet, or B2B operations
 </li>
 <li>
 Strong knowledge of route planning, capacity planning, and operational execution
 </li>
 <li>
 Experience working with SLAs, KPIs, and client-facing operations
 </li>
 <li>
 Proficiency in Excel / Google Sheets and operational reporting with basic data analysis
 </li>
 </ul>
</div>

B2B Operations Specialist | London Cab

Colas Rail Egypt كولاس ريل مصر

<div>
 Main Responsibilities
 
 
 ILS manager is coordinating the production of the material necessary for the handover to the operator
 
 
 Concerning the training for Operation and Maintenance produce by the differente subsystems and suppliers, and to
 
 
 produce overall system documentation and guidelines. As per contract requirements
 
 
 Training plan (structure of the training courses, duration, participant prerequiste&hellip;.
 
 
 Traning material (support for the training classe as manuals powerpoins, check lists and attendance list)
 
 
 Training logistics (rooms, certificats, CD)
 
 
 Operation Manuals
 
 
 Operation procedures
 
 
 Maintenance Manual
 
 
 Maintenance Procedure
 
 
 Consolidate the List special tools
 
 
 Enter the Maintenance Mangement system, the as build configuration
 
 
 Main Responsibilities
 
 
 
 Experience
 
 
 
 Total Years of Experience: 12 years Relevant Years of Experience: appreciated 3 years
 
 
 Transportation Systems
 
 
 Very Good interpersonal and communication skills
 
 
 Able to work under pressure
 
 
 Excellent communication skills (written and verbal)
 
 
 Lead Auditor Qualification (ISO 9001 , ISO 45001 &amp; ISO 14001)
 
 
 Good knowledge of ISO31000 , 10005 &amp; 10006
</div>

Integrated logistic Manager

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