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admin and operations officer Jobs in Cairo

admin and operations officer

admin specialist | german speaker Jobs in Cairo

admin specialist | german speaker

business operations specialist Jobs in Cairo

business operations specialist

call center specialist

operations specialist

Al Ahly Momkn

<div>
 <ul>
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 Handling &amp; solving all inquiries &amp; complaints, Aiming to give a high standard of service as well as building up customer experience.
 
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 Assure proper handling of queries &amp; complaints within the accepted service level.
 
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 Coordinating with other departments to maintain a high level of customer satisfaction.
 
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 Properly handles &amp; solves customers' inquiries &amp; complaints, whether verbal via phone or written via email or letters.
 
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 Conduct User Acceptance Testing (UAT) and other testing activities for new releases, change requests, and service integrations to ensure quality and functionality.
 
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 Communicate actively with other departments such as Cal center, Sales &amp; business developments Accurately records all details of customers' inquiries &amp; complaints for statistical and analytical purposes.
 
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 Close solved tickets and update relevant stakeholder when needed.
 
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 Participates in all company offered training sessions.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in BA, BIS or equivalents
 
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 0-2 Years of Experience
 
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 Computer &amp; MO Literacy.
 
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 Ability to collaborate effectively across various departments.
 
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 Solid background to Company products &amp; services.
 
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 Creating test cases documents.
 
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 Perform thorough investigation (Tech &amp; business) to discover issues down to root cause.
 
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 Good knowledge of transaction processing within payment networks
 
 
 
 
 
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 </ul>
 Benefits
 
 
 <ul>
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 Embark on an exciting journey with the Fin-tech Experts.
 
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 Join a workplace that actively encourages and supports all talents.
 
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 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
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 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
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 </ul>
</div>

Business Operations Specialist

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A fast-growing international digital marketplace dedicated to transforming the second-hand fashion ecosystem and promoting sustainable, circular commerce. The platform enables individuals to buy and sell pre-loved items through a trusted peer-to-peer model, making fashion more accessible while supporting communities and encouraging environmentally responsible consumption.
 
 
 
 
 
 
 Job Summary
 
 
 
 Senior Operations Specialist (E-commerce) will play a key role in establishing and growing marketplace operations in Egypt and the UAE. This role focuses on building the initial supply ecosystem, developing strategic partnerships, and setting up operational and logistics infrastructure to support successful market entry and long-term scalability.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Recruit and onboard the first wave of sellers in Egypt and the UAE through local resellers, thrift communities, and second-hand ecosystems to establish supply-side growth.
 </li>
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 Act as the primary point of contact for sellers during the launch phase, understanding their needs and building strategies to improve engagement and retention.
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 Identify, evaluate, and negotiate partnerships with last-mile delivery providers in Egypt and the UAE aligned with the company&rsquo;s C2C shipping model.
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 Lead logistics setup in both markets, including partner onboarding, platform integration, COD reconciliation, SLA definition, and performance monitoring.
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 Track logistics performance metrics such as delivery success rate, COD rejection rate, transit time, and shipment cost, driving continuous operational improvements.
 </li>
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 Support the setup of local legal entities by coordinating with legal advisors and facilitating HQ-led processes.
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 Assist HQ in navigating local regulatory requirements, including consumer protection, data privacy, and e-commerce regulations.
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 Establish relationships with relevant authorities and support compliance initiatives within the market.
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 Contribute to developing localized customer support processes and workflows.
 </li>
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 Collaborate with the marketing team to analyze the competitive landscape and identify opportunities for market growth.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, or a related field.
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 <li>
 6&ndash;8 years of experience in business development, logistics, e-commerce, commercial operations, or marketplace operations.
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 In-depth knowledge of Egypt's last-mile delivery ecosystem; ability to reach key players, understand capabilities, and structure and negotiate partnerships.
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 Comfortable operating at the intersection of strategy and hands-on execution, managing multiple work streams without a local team.
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 Familiarity with legal, regulatory, or compliance processes in Egypt.
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 Strong communication and relationship-building skills.
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 Strategic thinking with a hands-on execution mindset.
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 Problem-solving and negotiation skills.
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 Strong stakeholder management capabilities.
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 Knowledge of last-mile delivery partnerships and logistics operations.
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 Ability to track and analyze operational KPIs and performance metrics.
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 Understanding of regulatory and compliance considerations in e-commerce environments.
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 Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
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 Familiarity with CRM tools, marketplace platforms, or operational tracking systems is a plus.
 </li>
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 Fluent in English for daily collaboration with the remote, international HQ team.
 </li>
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 Ability to operate independently and build processes from the ground up.
 </li>
 </ul>
</div>

Senior Operations Specialist (E-commerce)

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures
 
 
 
 What You'll Do
 
 
 
 Handle complex incident management.
 
 
 Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes. Coordinate with internal teams and external vendors to manage service requests, incidents, and problems, and ensure adherence to SLAs.
 
 
 Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes.
 
 
 Develop and maintain operational procedures to enhance efficiency and minimize service disruptions.
 
 
 Collaborate with technical teams to address product-related service issues and recommend improvements.
 
 
 Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement teams on findings and root causes to implement solutions.
 
 
 Ensure documentation is up-to-date for all operational processes, incidents, and service management workflows. Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency.
 
 
 Required to work in rotating shifts to support customers 24*7.
 
 
 Deploy changes as and when needed or based on business requirements.
 
 
 
 Qualifications
 
 
 
 WHO YOU ARE
 
 
 Minimum 3&ndash;5 years&rsquo; experience in the network (LAN, Wireless, WAN, and SD-WAN) and/or application/system support domain. Must have dealt directly with external customers and delivered according to SLAs.
 
 
 Minimum 2&ndash;3 years&rsquo; experience in ACM domain where applicable.
 
 
 
 Experience with Linux systems and Microsoft Azure cloud environments
 
 , including basic administration, troubleshooting, and support within operational and incident management contexts.
 
 
 
 Airline Experience And/or ATI Know-how.
 
 
 
 KNOWLEDGE &amp; SKILLS
 
 
 Functional Skills: Communication, Coordination, Time Management, Problem Solving, Product and Portfolio Management, Incident Management, Problem Management, and Change Management
 
 
 Technical Skills: ServiceNow Administration, Operations Monitoring and Diagnostics, Automation and AI, Technical Expertise of Products/Services
 
 
 
 Education &amp; Qualifications
 
 
 
 Educational Background: Degree or equivalent in Computer Science
 
 
 Qualifications: Electronic Engineering or equivalent, Telecommunications in-country degree qualification
 
 
 Recognized industry certifications such as CCNP, SD-WAN, PCNSE, VCP, AZ-900/700, AIX Advanced, Scripting certification (Terraform/Ansible)
 
 
 ITIL Foundation Certificate
 
 
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 
 LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 
 and
 
 Airport Council International
 
 -available to all employees-to specialized solutions like
 
 Pluralsight
 
 for technology upskilling,
 
 Harvard Business Publishing
 
 for people leadership,
 
 Stanford
 
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Senior Service Operations Specialist (Linux & Azure Experience)

Solution Leaders Fayez Engineering

<div>
 
 
 Cybersecurity Specialist
 
 
 
 
 
 
 
 Job Summary
 
 
 
 SLFE is seeking a skilled and experienced
 
 Cybersecurity Specialist
 
 to join our team. The successful candidate will be responsible for monitoring security alerts, responding to incidents, managing security platforms, and supporting compliance and risk mitigation efforts to protect systems and data.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Cybersecurity, Information Technology, or a related discipline
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 Minimum of 8 years of cybersecurity experience
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 Preferred certifications: CEH, CompTIA Security+, SC-200, SC-300, ISO 27001, CISM, CISSP
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Monitor and analyze security alerts across platforms
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 Respond to cybersecurity incidents and conduct root cause analysis
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 Manage and maintain security platforms and tools
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 Support compliance initiatives and risk mitigation strategies
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 Collaborate with cross-functional teams to enhance security posture
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 Strong knowledge of cybersecurity operations, incident response, threat analysis, vulnerability management, and security controls aligned with industry standards.
 </li>
 </ul>
 
 
 
 
 
 Key Knowledge and Expertise
 
 
 <ul>
 <li>
 Cybersecurity operations and best practices
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 Incident response and threat analysis
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 Vulnerability management and remediation
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 Implementation of security controls aligned with industry standards
 </li>
 </ul>
 
 
 
 
 
 Software Skills
 
 
 
 
 
 <ul>
 <li>
 Microsoft Defender
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 Microsoft Purview
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 SIEM tools
 </li>
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 Security monitoring platforms
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 Vulnerability scanning tools
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 Log analysis utilities
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 </ul>
 
 
 
 
 
 Other Requirements
 
 
 
 
 
 <ul>
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 Strong analytical and problem-solving skills
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 Excellent communication and collaboration abilities
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 Ability to work independently and in a team-oriented environment
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 Commitment to continuous learning and staying current with cybersecurity trends
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 </ul>
 
 
</div>

Cyber Security Specialist

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 We are seeking a
 
 Specialist Vendor Operations - Key Accounts
 
 to join our dynamic team and contribute to our expanding endeavors. He/she will be accountable for the day-to-day activities and supporting the local Operations Manager &amp; Key Account Managers for
 
 Pharmacies
 
 in the execution of priorities and tasks for key accounts. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked If you possess leadership qualities and are seeking a fresh challenge, an opportunity awaits you within our international workplace.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
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 Own key account on-boarding processes including scanning inventory for catalogue creation &amp; ensuring 100% accuracy and completion of assortment information setting up branches across platforms &amp; setting up opening hours for Pharmacies
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 Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc)
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 Actioning vendor changes i.e. opening hours, contact numbers, assortment
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 Responsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management &amp; price updates
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 Regularly reviewing vendor's assortment looking at orders generated &amp; top out-of-stock worst offenders; sharing reports with the local ops manager
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 Generating performance reports supported with detailed data analysis to drive the right focus on key improvement areas
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 Regularly visiting vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points and best practices
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 Provide operational oversight on vendors' performance
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 Daily review of performance &amp; monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability &amp; prices
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 Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance
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 Vendors' point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately
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 Collaborate with other VCs within the market and across the region for best practices and lessons learned
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 Consistently able to priorities by focusing on high-impact/critical tasks and multi-task
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 Ability to react to local market issues with appropriate solutions and escalate to local Ops Manager, where necessary
 </li>
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 Communicating key trends, opportunities and issues effectively to local operations managers and key account managers
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Strong vendor operational knowledge
 </li>
 <li>
 Ability to document processes and guidelines
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 Ability to work with data and highlight key insights
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 Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate
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 Ability to build relationships, motivate peers and manage upwards
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 3+ years experience in an operational role
 </li>
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 Understands grocery operations
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 Ability to build relationships, motivate peers and manage upwards
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 <li>
 Pharmacy or Biotechnology graduate is a plus.
 </li>
 </ul>
</div>

Specialist Key Accounts Operations

Expleo Group

<div>
 We are looking for a dedicated and detail-oriented Admin Specialist to join our team. In this role, you will be responsible for managing travel and expense (T&amp;E) processes, ensuring compliance with corporate policies and tax regulations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Travel &amp; Expense Administration: Administer T&amp;E processes, ensuring compliance with corporate policies and tax rules.
 </li>
 <li>
 Mobility Allowances Management: Manage mobility allowances (car/bike), including eligibility assessments, enrollment processes, and monthly payments in coordination with Payroll.
 </li>
 <li>
 Expense Report Review: Review and audit employee expense reports, resolve policy exceptions, and provide support to employees regarding T&amp;E inquiries.
 </li>
 <li>
 Vendor Relationship Management: Maintain relationships with vendors, such as travel agencies and T&amp;E system providers, to optimize costs and enhance user experience.
 </li>
 <li>
 Analytics and Reporting: Produce T&amp;E analytics and compliance reports; identify opportunities for policy improvements and conduct training sessions as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2&ndash;3+ years of experience in T&amp;E administration, payroll interface, or HR operations.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Working knowledge of T&amp;E tools (e.g., Concur) and experience with expense auditing.
 </li>
 <li>
 Fluency in English and German, with a strong customer service mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 </ul>
</div>

Admin Specialist | German Speaker

<div>
 
 
 Employer Overview
 
 
 
 A national cloud computing platform was launched to serve the oil, gas, and mineral resources sector. The platform provides an integrated work environment across software, platform, and infrastructure, offering multi-tenancy, collaboration, and sector-wide connectivity. It drives digital transformation, operational efficiency, cybersecurity, and scalability across the industry.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Infrastructure Network Operations Engineer is responsible for managing and operating the core network infrastructure of a large-scale private cloud platform. This role ensures high availability, performance, and redundancy across multi-site data centers and WAN connectivity while supporting integration with cloud and security services.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Operate and maintain Cisco ACI fabric, including multi-site architecture
 </li>
 <li>
 Manage VRFs, EPGs, contracts, and tenant network segmentation
 </li>
 <li>
 Design, implement, and operate WAN connectivity, including MPLS and SD-WAN
 </li>
 <li>
 Manage BGP routing, internet edge, and ISP connectivity
 </li>
 <li>
 Troubleshoot complex network issues across data center and WAN environments
 </li>
 <li>
 Ensure high availability and redundancy across primary and DR sites
 </li>
 <li>
 Support network integration with security platforms and cloud services
 </li>
 <li>
 Participate in disaster recovery testing and failover operations
 </li>
 <li>
 Optimize network performance and ensure compliance with operational standards
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in networks, Communications, Computer Engineering, or a related field (preferred)
 </li>
 <li>
 7&ndash;10 years of experience in data center and WAN networking environments
 </li>
 <li>
 Strong hands-on experience in large-scale enterprise or service provider networks
 </li>
 <li>
 Proven experience in troubleshooting and performance optimization
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Excellent communication and collaboration abilities
 </li>
 <li>
 Detail-oriented with a proactive approach to network reliability
 </li>
 <li>
 Cisco ACI (Multi-Site, VRF, EPG, Contracts)
 </li>
 <li>
 Routing &amp; Switching (BGP, OSPF, MPLS)
 </li>
 <li>
 WAN &amp; Internet Edge architecture
 </li>
 <li>
 SD-WAN concepts and implementation
 </li>
 <li>
 Cisco ASR or equivalent routing platforms
 </li>
 <li>
 Network troubleshooting and performance optimization
 </li>
 <li>
 Proficiency with network management and monitoring tools
 </li>
 <li>
 Familiarity with network automation and orchestration tools
 </li>
 <li>
 Fluency in English (written and spoken)
 </li>
 <li>
 Ability to manage high-availability network environments across multiple sites
 </li>
 <li>
 Capacity to support 24x7 operations with on-call responsibilities
 </li>
 <li>
 Ability to integrate networks with security and cloud platforms
 </li>
 <li>
 Capability to participate in disaster recovery and failover planning
 </li>
 <li>
 CCNP or CCIE (Data Center or Service Provider)
 </li>
 <li>
 Cisco ACI Specialist certification
 </li>
 <li>
 SD-WAN certifications (Cisco or equivalent)
 </li>
 </ul>
</div>

Infrastructure Network Operations Engineer (Data Center & WAN)

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