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outlet supervisor

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food &amp; Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in Hotel Management or related field
 
 
 &bull; Previous experience in Food &amp; Beverage/Restaurant and Banquet operation
 
 
 &bull; Passion for leadership and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Excellent guest service skills
 
 
 
</div>

Outlet Supervisor

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food &amp; Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in Hotel Management or related field
 </li>
 <li>
 Previous experience in Food &amp; Beverage/Restaurant and Banquet operation
 </li>
 <li>
 Passion for leadership and teamwork
 </li>
 <li>
 Eye for detail to achieve operational excellence
 </li>
 <li>
 Excellent guest service skills
 </li>
 </ul>
</div>

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Outlet Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, accurately forecast business demands, work with management to develop &amp; execute the marketing plan, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a 'hands on' approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 College diploma in Hotel Management or related field.
 </li>
 <li>
 Previous experience in a Food &amp; Beverage/Restaurant operations management role
 </li>
 <li>
 Passion for leadership and teamwork.
 </li>
 <li>
 Eye for detail to achieve operational excellence.
 </li>
 <li>
 Excellent guest service skills.
 </li>
 </ul>
</div>

Outlet Manager - SEEN

Outlet Manager

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 As an Assistant Outlet Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a &lsquo;hands on&rsquo; approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in Hotel Management or related field.
 </li>
 <li>
 Previous experience in a Food &amp; Beverage/Restaurant operations management role
 </li>
 <li>
 Passion for leadership and teamwork.
 </li>
 <li>
 Eye for detail to achieve operational excellence.
 </li>
 <li>
 Excellent guest service skills.
 </li>
 </ul>
</div>

Assistant IRD Manager

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Alila
 
 means &ldquo;Surprise&rdquo; in Sanskrit, which suitably describes the refreshing character of our properties and the reaction of our guests when they stay with us.
 
 
 
 OUR PURPOSE
 
 
 We care for people so they can be their best
 
 
 
 Care comes from a place of empathy and authentic human connection. We do this by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment &mdash; engaged, fulfilled, and ready to take on the world.
 
 
 
 BRAND TARGET
 
 
 Well-traveled guests seeking reflection and impactful connections
 
 
 
 
 BRAND PROMISE
 
 
 To craft rare and intimate experiences
 
 
 
 
 BRAND PRINCIPLES
 
 
 Contemporary expression of centuries-old traditions
 
 
 
 
 Authentic experiences on the road less traveled
 
 
 
 
 Sustainable, community-enriching mindset
 
 
 
 
 World-class service from local experts
 
 
 
 
 GUESTS NEED
 
 
 To relax, recharge, and re-energize
 
 
 
 
 PROPERTY TIER
 
 
 Luxury
 
 
 
 
 PORTFOLIO
 
 
 Boundless
 
 
 
 
 FINANCIAL ACCOUNTABILITY
 
 
 
 <ul>
 <li>
 Can operate the cashier system as per the company standards;
 </li>
 <li>
 Operate the POS system as per the company policy (no access to Void and Manager Reports).
 
 
 </li>
 </ul>
 
 CONDITIONS OF WORK
 
 
 
 <ul>
 <li>
 Work in a variety of Food &amp; Beverage environments including indoor and outdoor conditions, as well as exposure to smoky environments and harsh variations in weather conditions;
 </li>
 <li>
 Some heavy lifting may be required while on duty.
 
 
 </li>
 </ul>
 
 Role Overview
 
 
 
 <ul>
 <li>
 Makes sure that the guests feel always at ease and find everything to their taste;
 </li>
 <li>
 Provides guests with a friendly, competent and top quality service ensuring maximum guest satisfaction in a manner consistent with house standards;
 </li>
 <li>
 To be honest and reliable;
 </li>
 <li>
 Co-operates with the rest of the team for a smooth operation;
 </li>
 <li>
 Has a good knowledge of the food and beverages served in the restaurant / bar;
 </li>
 <li>
 Serves food and beverages to guests according to the sequence of service learnt during training;
 </li>
 <li>
 Performs various incidental duties to increase guest&rsquo;s enjoyment and facilitate a smooth overall operation of the dining room;
 </li>
 <li>
 Greets the guest with a warm smile and by name if possible;
 </li>
 <li>
 Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&amp;B standards manual;
 </li>
 <li>
 Should be flexible and ready to work any shift given as per the requirement of the Outlet and Business Needs.
 
 
 </li>
 </ul>
 
 MAIN DUTIES
 
 
 
 <ul>
 <li>
 To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety;
 </li>
 <li>
 To report for duty punctually, wearing the correct uniform and name tag at all times;
 </li>
 <li>
 To attend and contribute to all staff meetings, Departmental and Hotel trainings scheduled and other related activities;
 </li>
 <li>
 To respond to any changes in the restaurant function as instructed by the hotel;
 </li>
 <li>
 To project at all times a positive and motivated attitude and exercise self-control;
 </li>
 <li>
 To work split shifts as and when required;
 </li>
 <li>
 To be available to be cross trained in any other department of the hotel;
 </li>
 <li>
 Identify and anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information;
 </li>
 <li>
 Meet all needs and requests of guests within acceptable enterprise timeframes;
 </li>
 <li>
 Identify and take all opportunities to enhance the quality of service;
 </li>
 <li>
 Recognize guests dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Alila Jabal Akhdar guest feedback / complaint procedures SOP;
 </li>
 <li>
 Offer assistance to colleagues when required, to ensure designated work goals are met;
 </li>
 <li>
 Demonstrate trust, support and respect towards team members in day-to-day work activities;
 </li>
 <li>
 Conduct communication with guests and colleagues in a polite, professional and friendly manner;
 </li>
 <li>
 Practice high standards of personal presentation in accordance with Alila Jabal Akhdar grooming &amp; presentation standards;
 </li>
 <li>
 Seek assistance from other team members, supervisors and managers when required;
 </li>
 <li>
 Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant;
 </li>
 <li>
 Always follow the hygiene standard, anti COVID-19 measures and policies;
 </li>
 <li>
 All team members (male/female) must be able to carry tray for food and beverage, including clearance.
 
 
 </li>
 </ul>
 
 OPERATIONAL DUTIES
 
 
 
 <ul>
 <li>
 Awareness and sensitivity to the concept of luxury and quality.
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles.
 </li>
 <li>
 Ensure Hostess Team provide quality service to the guests by responding to requests promptly, efficiently and courteously during and throughout the guest&rsquo;s experience.
 </li>
 <li>
 Identify and anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
 </li>
 <li>
 Identify and take all opportunities to enhance the quality of service.
 </li>
 <li>
 Ensures hostess desk/door is manned at all times so that all customers receive a friendly &amp; prompt welcome.
 </li>
 <li>
 Schedule dining reservations and arranges parties or special services for customers according to the restaurant reservations SOP.
 </li>
 <li>
 Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
 </li>
 <li>
 Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
 </li>
 <li>
 Thorough knowledge of the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
 </li>
 <li>
 Immediately shares guest name to relevant service staff directly after seating.
 </li>
 <li>
 Responsible for the collection and input of any relevant guest history in profile.
 </li>
 <li>
 To be entirely flexible and adapt to rotate within the different sub departments of the Food &amp; Beverage Division or any other Department of the hotel as assigned;
 </li>
 <li>
 To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department;
 </li>
 <li>
 To ensure that the Place of Work and surrounding area is kept clean, disinfected and organized at all times;
 </li>
 <li>
 To monitor operating supplies and reduce spoilage and wastage;
 </li>
 <li>
 Answers telephone within 3 rings using the Alila Jabal Akhdar standard script;
 </li>
 <li>
 Review the notice board and outlet briefing sheets on a daily basis to be well informed of Alila Jabal Akhdar events, arrivals, information, sold-out items, daily specials and any other information that may be relevant to the job;
 </li>
 <li>
 Ensures that all menus, beverage lists and dock presenters are clean and in top condition in the restaurant area;
 </li>
 <li>
 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests;
 </li>
 <li>
 Suggest to manager or supervisor any training needed to enhance performance;
 </li>
 <li>
 Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required;
 </li>
 <li>
 Report any possible theft or misuse of the property immediately to a member of management;
 </li>
 <li>
 Carry out any other reasonable duties as assigned by the Outlet Supervisor, Outlet Manager, F&amp;B Manager, Chef de Cuisine or Senior Management;
 </li>
 <li>
 Actively collecting and sharing any guests preferences regarding their stay and their dining experiences;
 </li>
 <li>
 To handle guest allergies in professional and courteous manner with immediate reporting to F&amp;B Manager, Chef De Cuisine and Chef and Beverage Director
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 At least 2 Years Minimum experience in F&amp;B
</div>

Food & Beverages Hostess

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 
 General Responsibility
 
 
 
 
 
 Must have minimum 2 Years Experience in F&amp;B Luxury Hotels.
 
 
 
 <ul>
 <li>
 Oversee all front and back of the house restaurant operations.
 </li>
 <li>
 Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
 </li>
 <li>
 Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Maintain quality control for all food and beverage.
 </li>
 <li>
 Be reliable and ensure you and all team members are at work on time.
 </li>
 <li>
 Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
 </li>
 <li>
 Oversee heath code compliance and sanitation standards.
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your superior.
 </li>
 <li>
 Monitoring inventory for CCG and all equipment required for outlets.
 </li>
 <li>
 Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
 </li>
 <li>
 Monitoring the restaurant cash flow and settling outstanding bills.
 </li>
 <li>
 Checking in on dining guests to enquire about food and service quality.
 </li>
 <li>
 Resolving guests' complaints in professional manner.
 </li>
 <li>
 Generate weekly, monthly and annual reports.
 </li>
 <li>
 Attend quarterly P&amp;L meeting.
 </li>
 <li>
 Seek ways to cut waste and decrease operational costs.
 
 
 </li>
 </ul>
 
 PHYSICAL EFFORT:-
 
 
 
 This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.
 
 
 
 
 WORK CONTACTS: -
 
 
 Daily contact with restaurant manager or F&amp;B manager etc.
 
 
 
 
 WORKING CONDITION: -
 
 
 Must be able to work in a high volume fast paced environment.
 
 
 
 Technical Expertise Restaurant Supervisor
 
 
 
 <ul>
 <li>
 Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
 </li>
 <li>
 Ensure service style, tabletop and overall presentation of the product in accordance with the hotel&rsquo;s image.
 </li>
 <li>
 Responsible in making floor assignment during the shift.
 </li>
 <li>
 Responsible in keeping the operation running smoothly.
 </li>
 <li>
 Find the guest feedback and take necessary action if something is not match with the standard.
 </li>
 <li>
 Reviewing customers surveys to develop and implement way to improve customer service.
 
 
 </li>
 </ul>
 
 
 Bar Supervisor
 
 
 
 
 <ul>
 <li>
 Monitoring the bar operational and supporting the bar attendant if required.
 </li>
 <li>
 Ability to use standard software application and hotel systems including point of sale systems.
 </li>
 <li>
 Plan and control beverage inventory level
 </li>
 <li>
 Ensure all established standards of operation are implemented.
 </li>
 <li>
 Work together with accounting to prepare and implement inventory procedures
 </li>
 <li>
 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
 </li>
 <li>
 Work together with the outlet manager forconsistence work performance
 </li>
 <li>
 Maintaining effective controls in the Beverage Department.
 </li>
 <li>
 Responsible to train staff on daily basis
 </li>
 </ul>
</div>

F&B Team Lead

Explore 63+ Outlet supervisor in Oman this December. Find roles across top companies and apply now to boost your career.

63 outlet supervisor jobs IN Oman

Outlet Supervisor

Outlet Supervisor

Outlet Manager - SEEN

Outlet Manager

Assistant IRD Manager

Food & Beverages Hostess

F&B Team Lead