partner relations manager

Brainstorm Human Resource Consultant

General Manager &ndash; Channel RelationsLooking for a leader to drive partner strategy, expand our broker network, and ensure operational excellence across all partner initiatives.Key Responsibilities:<ul><li>Build &amp; nurture strong broker relationships</li><li>Plan events, training &amp; incentive programs</li><li>Monitor performance &amp; optimize partner contribution</li><li>Collaborate with internal teams &amp; ensure compliance</li><li>Identify new opportunities &amp; grow the partner network</li></ul>Requirements:<ul><li>12&ndash;15 yrs in real estate channel/partner management</li><li>Bachelor&rsquo;s/Master&rsquo;s in Business, Sales, or Marketing</li><li>Skilled in CRM, analytics &amp; incentive planning</li><li>Strong relationship management &amp; execution skills</li><li>Experience managing large broker networks</li></ul>Job Type: Full-timePay: AED20,000.00 - AED25,000.00 per monthApplication Question(s):<ul><li>Your current salary, Expected salary and Notice period?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Real estate channel partner : 8 years (Required)</li><li>Real estate broker relationship : 8 years (Required)</li><li>Abu Dhabi Real estate Market: 5 years (Required)</li></ul>

General Manager - Broker Relation - Real Estate

Vivo

Job Description: Customer Service Operations Specialist Reports to: Customer Service ManagerLocation: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto .- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٤٬٠٠٠٫٠٠&nbsp;لكل شهر

خدمة العملاء Customer Service

QAD, Inc.

<div>Company Description 
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. 
Job Description 
The Global Services Partner Manager is responsible for the end-to-end lifecycle management of QAD&rsquo;s Adaptive (ERP) &amp; Supply Chain implementation partners and subcontractors. This role serves as the primary strategic liaison between QAD and our Professional Services ecosystem, ensuring that partners are expertly selected, seamlessly onboarded, and rigorously managed to achieve excellence in service delivery and pipeline growth. 

Please Note:
This position requires support across all three regions (APAC, EMEA, and the Americas), making flexibility essential. We prefer candidates who can work any 9 hours within an 11 AM to 11 PM window daily.
Key Responsibilities:<ul><li>
Strategic Partner Acquisition &amp; Selection (&quot;Fishing&quot;)</li></ul><ul><li>
Identify and recruit high-caliber services partners and subcontractors with specialized expertise in the ERP &amp; Supply Chain ecosystems.</li><li>
Lead comprehensive operational, technical, and business assessments to ensure all prospective partners align with QAD&rsquo;s &quot;Champion&quot; implementation standards.</li></ul>
2. Onboarding, Enablement &amp; Operations<ul><li>
Manage the full partner onboarding lifecycle, ensuring compliance with the legal Master Professional Services Agreement (MPSA), technical, and security standards.</li><li>
Facilitate mandatory enablement programs, including EOB (Effective Onboarding), CBA (Champion Benchmark Assessment), and Champion Pace (Rapid Implementation).</li><li>
Collaborate with the QAD Services Operations team to onboard partner resources, ensuring they are proficient in QAD&rsquo;s internal tools for time reporting, invoicing, and resource planning.</li><li>
Maintain a comprehensive, dynamic inventory of partner resources, including detailed skill matrices, QAD product certifications, resource quality and real-time availability to ensure optimal project staffing.</li></ul>
3. Commercials &amp; Subcontracting Management<ul><li>
Collaborate proactively with QAD Professional Services and the PMO to forecast resource requirements and project timelines, ensuring seamless alignment between internal demand and partner/subcontractor capacity.</li><li>
Negotiate subcontractor rates and commercial terms to maintain market competitiveness and protect project margins.</li><li>
Oversee subcontracting arrangements for high-priority customer upgrades, prioritizing QAD&rsquo;s top-tier partners with proven expertise in full-scale implementations.</li></ul>
4. Performance Oversight &amp; Service Delivery<ul><li>
Monitor partner-led engagements to ensure delivery is on time, within scope, and compliant with QAD&rsquo;s proprietary implementation methodologies.</li><li>
Act as the primary escalation point for partner-related delivery challenges, coordinating resolutions with the PMO, Cloud Operations, and Technical Services teams.</li></ul>
5. Strategic Governance &amp; Growth<ul><li>
Execute Quarterly Business Reviews (QBRs) to evaluate partner performance, certification status, and customer satisfaction metrics.</li><li>
Collaborate with Channel Sales Managers to keep them aware of current &amp; upcoming subcontracting work with their partners.</li><li>
Drive strategic pipeline sharing and proactive resource planning to identify and capture new service opportunities globally.</li></ul>
6. Success Metrics<ul><li>
Quality of Delivery: High partner-led project success rates and positive Net Promoter Scores (NPS).</li><li>
Ecosystem Readiness: Measurable growth in the number of certified &quot;Adaptive-Ready&quot; partner consultants.</li><li>
Revenue Impact: Expansion of partner-sourced pipelines and successful cross-sell/up-sell service revenue.</li></ul>
Who You Are:<ul><li>
Values: Demonstrate QAD&rsquo;s core values (drive for results, commitment to the team, extreme ownership, challenging the status quo, and integrity and respect for all).</li><li>
Drive: Highly self-motivated, goal-oriented, multitasking, and commercially savvy.</li><li>
Attitude: Curious, coachable, resilient, optimistic self-starter, and genuinely invested in partner/customer success.</li><li>
Passionate about bridging Professional Services and Partners/Subcontractors to deliver services projects.</li><li>
A resilient, optimistic self-starter who thrives in a fast-paced, collaborative environment.</li><li>
Willing to operate within a flexible framework to accommodate cross-functional stakeholder engagement and partner management across diverse geographic regions, including North America, EMEA, and APAC.</li></ul> 
Qualifications<ul><li> 
Education: Bachelor&rsquo;s degree.</li><li>
Fluent in English (written and oral). Excellent communication, organisation, and interpersonal skills.</li></ul><ul><li>
Experience: 7+ years in Partner Management and Implementation Services Selling.</li><li>
Commercial &amp; Negotiation Skills: Expertise in Software Services (ERP/Supply Chain) commercials, Professional Services Agreements (PSA), Statement of Works (SOW), and negotiations.</li><li>
Stakeholder Management: Strong ability to qualify multi-stakeholder buying groups across global enterprises.</li><li>
Technical Tools: MS Office and/or Google tools (Excel/Sheets/Word/Doc/Sheet, etc.), Proficiency in Salesforce, and the Service Delivery tool (Certinia).</li><li>
Industry Knowledge (Plus): ERP industry experience is a plus.</li></ul> 
Additional Information 
<ul><li>
We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.</li><li>
Opportunity to join a growing business, launching into its next phase of expansion and transformation</li><li>
The collaborative culture of smart and hard-working people who support one another to get the job done</li><li>
Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.</li><li>
Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.</li><li>
Opportunity to join a growing business, launching into its next phase of expansion and transformation.</li><li>
Collaborative culture of smart and hard-working people who support one another to get the job done.</li><li>
An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.</li><li>
Compensation packages based on experience and desired skill set</li></ul><div></div>
About QAD:
QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars &mdash; Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) &mdash; QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD&rsquo;s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.</div>

Global Services Partner Manager

APCO Worldwide

<div></div><div><div>Role Summary:
</div><div>This is a fixed-term opportunity for 6 months, extendable for similar periods , to work on one of APCO&rsquo;s exciting projects. The Partnership Lead is a dynamic, client-focused role responsible for managing and nurturing relationships with partners to ensure mutual success. This position requires strong collaboration with the client&rsquo;s partnership team and internal teams to deliver on agreed objectives, ensuring alignment with strategic goals and exceptional client servicing. 
</div><div></div><div>Key Responsibilities
</div><div><ul><li>Collaborate with the Client&rsquo;s Partnership Team
<ul><li>Act as the primary liaison between the client&rsquo;s partnership team and internal teams to ensure all deliverables are met.
</li><li>Prepare partnership sales pitches, onboarding decks, and address specific partner needs.
</li><li>Align partnership strategies with the client&rsquo;s growth objectives to deliver measurable results.
</li></ul></li></ul><ul><li>Ensure Partner Needs and Rights Are Met
<ul><li>Maintain open communication with partners, address concerns promptly, and ensure partnerships deliver value to all stakeholders.
</li></ul></li></ul><ul><li>Collaborate with Internal Teams
<ul><li>Work closely with creative, social media, and other internal teams to ensure deliverables align with partnership goals.
</li><li>Support the creation of onboarding materials and refine pitches in collaboration with relevant teams.
</li></ul></li></ul><ul><li>Program and Project Management
<ul><li>Manage partnership-related projects, ensuring timelines, resources, and objectives are effectively met.
</li></ul></li></ul><ul><li>Client Servicing Focus
Build trust and foster strong relationships with both the client and their partners through excellent communication and relationship management skills. 
<ul><li>
</li></ul></li></ul></div><div></div><div>Requirements
</div><ul><li>Strong Communication Skills: Ability to build trust and keep all stakeholders aligned.
</li><li>Sales and Marketing Knowledge: Skilled in crafting compelling sales pitches and understanding marketing strategies.
</li><li>Project Management Expertise: Capable of managing timelines, resources, and deliverables efficiently.
</li><li>Client-Centric Mindset: Committed to understanding and fulfilling client needs.
</li><li>Collaboration and Teamwork: Ability to work seamlessly with internal teams to achieve partnership goals. 
</li></ul><div></div><div>Careers at APCO
</div><div>Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.</div></div><div></div>

Partnership Lead

Amazon

<div>
 
 Description
 
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.
 
 
 Key job responsibilities
 
 
 Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.
 
 
 <ul>
 <li>
 Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.
 </li>
 <li>
 Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.
 </li>
 <li>
 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
 </li>
 <li>
 Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.
 
 
 </li>
 </ul>
 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources Management or a related field
 </li>
 <li>
 Experience working in a matrixed organization
 </li>
 <li>
 Master's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
 </li>
 <li>
 Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Can work proactively and independently, meet deadlines, and deliver on projects and tasks
 </li>
 <li>
 Experience providing and effectively communicating strategic and tactical recommendations based on data
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3130364
</div>

HR Partner, Customer Service

Roth's Fresh Markets

Reporting to President of Roth's and Chuck's Fresh Markets, the Human Resources Manager serves as a strategic business partner and HR generalist responsible for delivering comprehensive human resources support. The Human Resources Manager partners closely with operations leadership, store managers, and department managers to drive employee engagement, build high-performing teams, resolve complex employee issues, and ensure HR programs and practices support business objectives.This role balances strategic HR consultation with hands-on problem-solving, managing the full employee lifecycle from recruitment through separation while ensuring compliance with federal, state, and local employment laws. The Human Resources Manager plays a critical role in creating positive employee experiences, reducing turnover, and building organizational capability.Responsibilities:<ul><li>HR Business Partnership &amp; Strategic Support</li><li>Serve as strategic HR business partner to company leadership</li><li>Partner with business leaders to understand business objectives and translate into HR strategies</li><li>Provide consultative guidance on organizational design, workforce planning, and talent strategies</li><li>Develop succession plans and talent pipelines for critical positions</li><li>Support business initiatives through HR solutions including restructuring, expansion, and process improvements</li><li>Analyze HR metrics and trends to identify opportunities and risks</li><li>Partner various stakeholders on change management initiatives and organizational transformations</li><li>Support new store openings, closures, and significant organizational changes</li><li>Employee Relations &amp; Performance Management</li><li>Collaborate with management to communicate HR policies, procedures and regulations.</li><li>Provide expert guidance on complex employee relations issues including performance management, policy violations, and workplace conflicts</li><li>Conduct thorough, objective investigations of employee complaints, harassment allegations, discrimination claims, and policy violations</li><li>Partner with managers on performance improvement plans, progressive discipline, and termination decisions</li><li>Mediate conflicts and facilitate resolution between employees and/or managers</li><li>Ensure consistent, fair, and legally compliant application of company policies</li><li>Coach managers on difficult conversations, performance feedback, and employee development</li><li>Review and approve termination recommendations ensuring proper documentation and legal compliance</li><li>Handle unemployment claims and initial responses to government agencies (EEOC, DFEH, labor boards)</li><li>Support workplace accommodation requests</li><li>Collaborate with Union representatives regarding grievance resolution and related issues; collaborates with Labor Relations in negotiations, arbitrations, settlement agreements and boards of adjustments</li></ul>Knowledge, Skills and Abilities:<ul><li>Knowledge of federal, state and local laws and statutes regulating employment in a union and non-union work environment.</li><li>Experience managing employee relations issues and conducting investigations</li><li>Proven track record partnering with business leaders</li><li>Expertise in performance management systems, compensation, benefits, leaves, training, and Workers' compensation</li><li>Knowledge of team member engagement best practices.</li><li>Proven ability with active listening skills and team building skills.</li><li>Exceptional interpersonal skills, including excellent verbal and written communication abilities and presentation skills.</li><li>Demonstrated business savvy must possess strong organizational and analytical skills, attention to detail and understanding of financial reporting and analysis</li><li>Proven track record of delivering excellent business results under demanding timetables.</li><li>Maintain a high level of confidentiality.</li><li>HRIS experience</li><li>Strong expertise in Microsoft Office Word, PowerPoint and Excel.</li><li>Retail, grocery, or multi-location operations experience preferred.</li></ul>Experience: 5 years related experience, 2 years manager, supervisory, and/or leadership experienceEducation: 4 year/Bachelors Degree and/or equivalent experience/trainingOther: Up to 25% travelWork Environment: Office, Grocery StoreHiring Pay Range: $88,165 - $105,137<ul><li>Employee Development &amp; Recognition</li><li>Assess training needs and coordinate development programs for assigned business units</li><li>Design and facilitate training on various topics including performance management, interviewing, employee relations, compliance</li><li>Ensure ongoing leadership development</li><li>Partner with Training department on curriculum development and delivery</li><li>Evaluate, recommend and implement employee recognition programs</li><li>Talent Acquisition</li><li>Manage the recruitment process with hiring managers from requisition to offer</li><li>Review and approve job postings, and offers of employment</li><li>Conduct or participate in interviews for key management and professional positions</li><li>Manage onboarding programs ensuring new hires have positive first experiences</li><li>Track time-to-fill, quality of hire, and recruiting effectiveness metrics</li><li>Compensation &amp; Benefits Administration</li><li>Administer compensation programs including merit increases, promotions, and market adjustments</li><li>Review and approve salary recommendations ensuring internal equity and market competitiveness</li><li>Partner with Compensation team on job evaluations, salary structure placement, and market pricing</li><li>Provide guidance on benefits programs, enrollment, and employee questions</li><li>Coordinate leave of absence administration (FMLA, CFRA, disability, personal leave)</li><li>Ensure proper administration of workers' compensation claims and return-to-work programs</li><li>HR Compliance &amp; HRIS</li><li>Monitor regulatory changes and communicate impacts to business</li><li>Conduct routine HR audits ensuring policy compliance</li><li>Maintain required postings, notices, and employee documentation</li><li>Support government audits (EEOC, DOL, DFEH, wage and hour) and investigations</li><li>Review and update HR policies and procedures</li><li>Ensure HRIS data integrity and accuracy</li><li>Generate HR reports and analytics for leadership (turnover, headcount, diversity, etc.)</li></ul>Job Type: Full-timePay: $88,165.00 - $105,137.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Human Resources Manager

<div>
 
 Description
 
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.
 
 
 Key job responsibilities
 
 
 Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.
 
 
 <ul>
 <li>
 Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.
 </li>
 <li>
 Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.
 </li>
 <li>
 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
 </li>
 <li>
 Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.
 
 
 </li>
 </ul>
 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources or related field
 </li>
 <li>
 3-5 years&rsquo; relevant experience in the areas of HR Partnering
 </li>
 <li>
 Strong HR acumen, including strong problem-solving skills, critical thinking and analysis
 </li>
 <li>
 Experience working in a highly matrixed organization.
 </li>
 <li>
 Ability to identify problems and drive appropriate solutions independently
 </li>
 <li>
 Proven track record of successfully partnering with senior-level stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's degree in Human Resources or related field
 </li>
 <li>
 Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven
 </li>
 <li>
 Proven ability to prioritize, meet deadlines and make the best use of available resources
 </li>
 <li>
 Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations
 </li>
 <li>
 Coaching and consulting skills; Ability to work with and influence multiple stakeholders
 </li>
 <li>
 Experience developing and implementing country level or regional HR programs or initiatives
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3127179
</div>

HR Partner

Search 10000+ Partner relations manager jobs near you this January. New roles added regularly across leading industries. Apply today.