people experience associate Jobs in Egypt

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people experience specialist

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human resources business partner

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people experience partner

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
We are looking for a <b>People Experience Partner (HRBP)</b> to lead and oversee <b>all HR functions</b> for <b>Tabby Egypt</b>. This is a <b>strategic and hands-on role</b>, where you&rsquo;ll work closely with leadership to build a <b>strong, engaged, and high-performing workforce</b>, while ensuring our HR strategy supports business goals.<br>
</div><div>
<br>
You will play a key role in <b>driving talent management, performance management, employee engagement, employee relations, compensation &amp; benefits, and culture-building initiatives</b>, acting as a trusted partner to managers and employees.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li>
Partner with leadership to <b>develop and implement HR strategies</b> that drive business success and align with company values.</li>
<li>Act as a <b>trusted advisor and coach</b> to managers on people matters, including leadership, team dynamics, and performance.</li>
<li>Lead <b>organizational design and workforce planning</b> to ensure teams are structured and set up for success.</li>
</ul><ul><li>Lead <b>end-to-end talent processes</b>, including, onboarding, succession planning, and development programs.</li>
<li>Collaborate with managers to <b>identify skills gaps and create development plans</b> that foster continuous growth.</li>
<li>Partner with leadership on <b>career development, learning initiatives, and high-potential talent strategies</b>.</li>
</ul><ul><li>Manage and drive <b>performance management cycles</b>, including goal setting, continuous feedback, and formal reviews.</li>
<li>Support managers in <b>developing high-performing teams</b>, coaching them on delivering feedback and handling underperformance.</li>
<li>Collaborate with leaders to implement <b>performance improvement plans (PIPs)</b> when needed.</li>
<li>Promote a <b>feedback-driven, high-performance culture</b> across the organization.</li>
</ul><ul><li>Partner with regional People &amp; Finance teams to ensure <b>competitive and equitable compensation and benefits</b> aligned with Tabby&rsquo;s philosophy.</li>
<li>Advise on <b>salary reviews, promotions, and internal movements</b> to ensure fairness and alignment with market benchmarks.</li>
<li>Stay informed of <b>market trends and insights</b> to recommend enhancements to compensation and benefits packages.</li>
<li>Lead <b>annual salary and bonus review processes</b>, ensuring transparency and alignment with business performance.</li>
</ul><ul><li>Manage <b>employee relations matters</b> (grievances, investigations, conflicts), ensuring fair and compliant outcomes aligned with Egyptian labor law and Tabby policies.</li>
<li>Lead and improve <b>onboarding, offboarding, and HR lifecycle processes</b>, ensuring a smooth and engaging employee experience.</li>
<li>Ensure local HR processes are aligned with <b>regional/global HR programs, policies, and best practices</b>.</li>
</ul><ul><li>Design and implement <b>employee engagement strategies and initiatives</b> that foster a positive work environment.</li>
<li>Partner with managers and employees to <b>enhance workplace culture, recognition programs, and employee well-being</b>.</li>
<li>Conduct <b>regular engagement surveys</b> and action planning based on feedback to improve team morale and satisfaction.</li>
<li>Drive initiatives that support <b>diversity, equity, and inclusion (DE&amp;I)</b> across the Egypt team.</li>
</ul><ul><li>Ensure <b>compliance</b> with Egyptian labor laws, regulations, and internal company policies.</li>
<li>Analyze <b>HR data and metrics</b> to provide actionable insights on workforce trends, turnover, engagement, and performance.</li>
<li>Lead or participate in <b>local and regional HR projects</b>, including change management, organizational development, and scaling initiatives.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
What We&rsquo;re Looking For</b></h3><br>
<ul>
<li>
<b>5+ years of HR generalist or HRBP experience</b>, ideally in a fast-paced, high-growth company (experience in tech or fintech is a plus).</li>
<li>Deep understanding of <b>Egyptian labor law</b> and HR best practices.</li>
<li>Strong <b>coaching and consulting</b> skills with the ability to influence and build trust across all levels of the organization.</li>
<li>Experience in <b>talent management, performance management, organizational development, and employee relations</b>.</li>
<li>Ability to <b>think strategically and execute tactically</b> &mdash; hands-on, proactive, and solution-oriented.</li>
<li>Exceptional <b>communication and interpersonal skills</b>.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

People Experience Partner

<div><div><div><div><div>We are looking for a <b>People Experience Partner (HRBP)</b> to lead and oversee <b>all HR functions</b> for <b>Tabby Egypt</b>. This is a <b>strategic and hands-on role</b>, where you&rsquo;ll work closely with leadership to build a <b>strong, engaged, and high-performing workforce</b>, while ensuring our HR strategy supports business goals.<br>
</div><div>
<br>
You will play a key role in <b>driving talent management, performance management, employee engagement, employee relations, compensation &amp; benefits, and culture-building initiatives</b>, acting as a trusted partner to managers and employees.<br>
</div></div></div></div><p>Key Responsibilities
</p><div><div><div><p><b>Strategic HR Partnership</b>
</p><ul><li>Partner with leadership to <b>develop and implement HR strategies</b> that drive business success and align with company values.</li>
<li>Act as a <b>trusted advisor and coach</b> to managers on people matters, including leadership, team dynamics, and performance.</li>
<li>Lead <b>organizational design and workforce planning</b> to ensure teams are structured and set up for success.</li>
</ul><p><b>Talent Management &amp; Development</b>
</p><ul><li>Lead <b>end-to-end talent processes</b>, including, onboarding, succession planning, and development programs.</li>
<li>Collaborate with managers to <b>identify skills gaps and create development plans</b> that foster continuous growth.</li>
<li>Partner with leadership on <b>career development, learning initiatives, and high-potential talent strategies</b>.</li>
</ul><p><b>Performance Management</b>
</p><ul><li>Manage and drive <b>performance management cycles</b>, including goal setting, continuous feedback, and formal reviews.</li>
<li>Support managers in <b>developing high-performing teams</b>, coaching them on delivering feedback and handling underperformance.</li>
<li>Collaborate with leaders to implement <b>performance improvement plans (PIPs)</b> when needed.</li>
<li>Promote a <b>feedback-driven, high-performance culture</b> across the organization.</li>
</ul><p><b>Compensation &amp; Benefits</b>
</p><ul><li>Partner with regional People &amp; Finance teams to ensure <b>competitive and equitable compensation and benefits</b> aligned with Tabby&rsquo;s philosophy.</li>
<li>Advise on <b>salary reviews, promotions, and internal movements</b> to ensure fairness and alignment with market benchmarks.</li>
<li>Stay informed of <b>market trends and insights</b> to recommend enhancements to compensation and benefits packages.</li>
<li>Lead <b>annual salary and bonus review processes</b>, ensuring transparency and alignment with business performance.</li>
</ul><p><b>Employee Relations &amp; HR Operations</b>
</p><ul><li>Manage <b>employee relations matters</b> (grievances, investigations, conflicts), ensuring fair and compliant outcomes aligned with Egyptian labor law and Tabby policies.</li>
<li>Lead and improve <b>onboarding, offboarding, and HR lifecycle processes</b>, ensuring a smooth and engaging employee experience.</li>
<li>Ensure local HR processes are aligned with <b>regional/global HR programs, policies, and best practices</b>.</li>
</ul><p><b>Employee Engagement &amp; Culture</b>
</p><ul><li>Design and implement <b>employee engagement strategies and initiatives</b> that foster a positive work environment.</li>
<li>Partner with managers and employees to <b>enhance workplace culture, recognition programs, and employee well-being</b>.</li>
<li>Conduct <b>regular engagement surveys</b> and action planning based on feedback to improve team morale and satisfaction.</li>
<li>Drive initiatives that support <b>diversity, equity, and inclusion (DE&amp;I)</b> across the Egypt team.</li>
</ul><p><b>HR Data, Compliance &amp; Projects</b>
</p><ul><li>Ensure <b>compliance</b> with Egyptian labor laws, regulations, and internal company policies.</li>
<li>Analyze <b>HR data and metrics</b> to provide actionable insights on workforce trends, turnover, engagement, and performance.</li>
<li>Lead or participate in <b>local and regional HR projects</b>, including change management, organizational development, and scaling initiatives.</li></ul><div><br>
<br>
</div></div></div></div><p>What We&rsquo;re Looking For
</p><div><div><div><ul><li><b>5+ years of HR generalist or HRBP experience</b>, ideally in a fast-paced, high-growth company (experience in tech or fintech is a plus).</li>
<li>Deep understanding of <b>Egyptian labor law</b> and HR best practices.</li>
<li>Strong <b>coaching and consulting</b> skills with the ability to influence and build trust across all levels of the organization.</li>
<li>Experience in <b>talent management, performance management, organizational development, and employee relations</b>.</li>
<li>Ability to <b>think strategically and execute tactically</b> &mdash; hands-on, proactive, and solution-oriented.</li>
<li>Exceptional <b>communication and interpersonal skills</b>.</li></ul></div></div></div></div><p></p>

HBX Group

<div><div>HBX Group is the world&rsquo;s leading technology partner, connecting and empowering the world of travel. We&rsquo;re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to &lsquo;move fast, dream big and make the difference&rsquo; every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our &lsquo;global approach, local touch&rsquo; mentality. We&rsquo;re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.</div><div><br>
JOB DESCRIPTION:</div><div></div><div>
Job Summary</div><div>
We are looking for a dynamic, strategic and results-oriented Account Optimization Manager to join our growing team. In this role, you will be responsible for identifying and acquiring high-potential hotel partners, negotiating high-value tailored agreements, and driving long-term value through tailored commercial strategies. You&rsquo;ll play a key role in shaping our partner ecosystem and ensuring seamless transitions to our differentiated teams, all while delivering measurable business growth and competitive advantage.</div><div></div><div>
Job Responsibilities</div><ul><li><div>
Digital Enablement: Promote digital tools and partner portal capabilities to enhance partner engagement and self-service efficiency</div></li></ul><ul><li><div>
Strategic Partner Acquisition: Identify and engage new strategic hotel partners. Craft compelling, customized value propositions that highlight mutual growth opportunities.</div></li><li><div>
Commercial Differentiation: Target existing partners with untapped potential. Negotiate exclusive and tailored agreements to unlock business uplift.</div></li><li><div>
Strategic Execution: Implement regional strategies aligned with company goals. Prioritize partner interactions based on market intelligence and conversion potential.</div></li><li><div>
Product Optimization: Analyze partner potential and improve contracting quality to boost conversion rates. Develop joint growth plans aligned with partner strategies.</div></li><li><div>
Cross-Functional Collaboration: Work closely with acquisition, differentiation, and direct channel teams. Coordinate with marketing, operations, and commercial enablement teams to ensure seamless execution.</div></li><li><div>
Tool &amp; Process Adoption: Champion the use of internal tools and processes. Provide feedback for continuous improvement and support regional standardization.</div></li><li><div>
Seamless Transitions: Ensure smooth handovers to differentiated teams, maintaining business continuity and partner trust.</div></li><li><div>
External Representation: Build strong relationships with hotel partners and represent HBX Group at industry events and trade shows.</div></li></ul><div></div><div>
Required Skills</div><div>
Strategic &amp; Commercial Expertise</div><ul><li><div>
Strong understanding of hotel distribution, revenue management, and commercial strategy.</div></li><li><div>
Ability to craft and communicate compelling value propositions tailored to partner needs.</div></li><li><div>
Skilled in identifying and prioritizing high-impact opportunities.</div></li><li><div>
Experience in identifying upselling and cross-selling opportunities within existing accounts.</div></li></ul><div>
Negotiation &amp; Deal Structuring</div><ul><li><div>
Proven ability to negotiate complex, high-value agreements that drive mutual growth.</div></li><li><div>
Confident in leading commercial discussions with senior stakeholders.</div></li></ul><div>
Product &amp; Revenue Management</div><ul><li><div>
Familiarity with product portfolios and how to leverage them for partner success.</div></li></ul><div>
Data-Driven Decision Making</div><ul><li><div>
Proficient in analyzing performance metrics, market trends, and partner data.</div></li><li><div>
Ability to translate insights into actionable strategies that improve conversion and revenue.</div></li></ul><div>
Relationship Building &amp; Consultative Selling</div><ul><li><div>
Exceptional interpersonal skills with a consultative, partner-first approach.</div></li><li><div>
The ability to build trust and rapport with diverse stakeholders across regions and cultures.</div></li></ul><div>
Collaboration &amp; Influence</div><ul><li><div>
Strong cross-functional collaboration skills; able to align internal teams around shared goals.</div></li><li><div>
Experience working in matrixed environments with multiple stakeholders.</div></li></ul><div>
Agility &amp; Innovation</div><ul><li><div>
Thrives in a dynamic, fast-paced environment with shifting priorities.</div></li><li><div>
Strong team player who collaborates effectively across departments and regions.</div></li><li><div>
Creative problem-solver with a proactive, solution-oriented mindset</div></li></ul><div>
Tool &amp; Process Optimization</div><ul><li><div>
Comfortable using internal tools and platforms to manage accounts and performance.</div></li><li><div>
Proactive in adopting new technologies and processes and contributing to their continuous improvement.</div></li></ul><div></div><div>
Required Tech Skills</div><div>
Data analysis &amp; KPIs and metrics monitoring</div><ul><li><div>
Microsoft Excel</div></li></ul><div>
Business Intelligence tools knowledge for data visualization &amp; comprehension</div><ul><li><div>
Tableau or similar</div></li></ul><div>
Presentations design</div><ul><li><div>
Microsoft Power Point</div></li></ul><div>
CRM platforms basic knowledge for data consultation &amp; tracking interactions</div><ul><li><div>
Salesforce or similar</div></li></ul><div>
Sales Enablement tools knowledge</div><ul><li><div>
Salesloft or similar</div></li></ul><div></div><div>
Required Qualifications and Experience</div><ul><li><div>
Qualifications in Business Administration, Tourism Management, or a related field.</div></li><li><div>
3+ years of experience in commercial roles with direct client interaction.</div></li><li><div>
Proven track record in contracting, negotiation, and account optimization.</div></li><li><div>
Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners.</div></li><li><div>
Adept at managing multiple business priorities and complex situations with strategic thinking and composure.</div></li><li><div>
Experience in a fast-paced, dynamic environment is essential.</div></li><li><div>
Experience in account planning and executing growth strategies.</div></li><li><div>
Fluent in English (spoken and written); additional languages are a plus.</div></li></ul><div></div><div>
If you're passionate about travel, strategic partnerships, and driving business growth, we want to hear from you. Join HBX Group and help us shape the future of travel.</div><div></div><div><i>
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference</i></div><div><br>
You will have the opportunity to work for a company that is going through significant change in becoming the world&acute;s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.</div><div><br>
As well as an attractive benefits package you will be able to work:</div><ul><li><div>
Within an innovative, engaging and multicultural environment.</div></li><li><div>
Have the opportunity to build strong and lasting business relationships and friendships from around the world.</div></li><li><div>
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.</div></li></ul></div><div></div>

Account Optimization Manager - Egypt

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Tabby is seeking a <b>Partner Support Team Leader</b> who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams.</div><div>
This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Team Leadership &amp; Coaching</b></div><ul>
<li>Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).</li>
<li>Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.</li>
<li>Create and maintain development plans to grow skills and retain top performers.</li>
</ul><div><b>Operational Delivery</b></div><ul>
<li>Manage daily workflows, escalations, and partner deliverables across multiple support channels.</li>
<li>Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).</li>
<li>Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling.</li>
</ul><div><b>Quality &amp; Process Management</b></div><ul>
<li>Participate in QA monitoring and ensure action plans are executed.</li>
<li>Champion the side-ticket and escalation framework to maintain efficiency and traceability.</li>
<li>Keep the team updated on product/process changes and industry trends.</li>
<li>Identify opportunities for automation and workflow improvement to enhance partner experience.</li>
</ul><div><b>Stakeholder &amp; Business Alignment</b></div><ul>
<li>Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.</li>
<li>Support delivery of business targets through reporting, root-cause analysis, and solution proposals.</li>
<li>Escalate high-impact issues to senior management with clear data and recommendations.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><div><b><br>
Requirement:</b></div><ul>
<li>Proven success in <b>contact center or B2B support leadership</b> (1+ years as TL or Manager).</li>
<li>Experience with <b>financial services, fintech, banking, or e-commerce</b> preferred.</li>
<li>Strong <b>coaching, people development, and performance management</b> skills.</li>
<li>Excellent analytical and problem-solving abilities; able to turn data into action.</li>
<li>Fluency in <b>English (B2+)</b> required; strong <b>Arabic</b> is an advantage.</li>
<li>Experience in <b>remote or distributed team management</b> is a plus.</li>
<li>Confident handling demanding partners, escalations, and sensitive situations.</li>
<li>Skilled in reporting and presenting findings to management.</li>
<li>Bachelor&rsquo;s degree in a relevant discipline (business, operations, or related field).</li></ul><br>
<h3 class="jobSectionHeader"><b>
Job Benefits</b></h3><br>
<div></div><ul><li>
<b>
Quarterly Bonus</b> based on achieving operational targets.</li>
<li><b>Career Growth Opportunities</b>, subject to business needs and performance.</li>
<li><b>Rotational Shifts</b>: 24/7 operation, 5 working days per week, 9-hour shifts including breaks.</li>
<li>Exposure to a high-growth fintech environment with opportunities to shape operational excellence.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Team Leader

<div><div>HBX Group is the world&rsquo;s leading technology partner, connecting and empowering the world of travel. We&rsquo;re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to &lsquo;move fast, dream big and make the difference&rsquo; every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our &lsquo;global approach, local touch&rsquo; mentality. We&rsquo;re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.</div><div><br>
JOB DESCRIPTION:</div><div></div><div>
Job Summary<br>
We are looking for a proactive and strategic Account Manager to join our team. You will be responsible for managing a portfolio of hotel partners, building strong relationships, and driving commercial performance. You will act as a trusted advisor to your partners, ensuring they understand and leverage HBX Group&rsquo;s full value proposition and ecosystem. Your role will focus on optimizing partner performance, negotiating tailored commercial agreements, and delivering long-term, joint-value growth.<br>
<br>
Job Responsibilities</div><ul><li><div>
Digital Enablement: Promote digital tools and partner portal capabilities to enhance partner engagement and self-service efficiency</div></li><li><div>
Partnership Building: Serve as the primary point of contact for hotel partners. Build rapport and trust through a consultative approach. Represent HBX at industry events and networking opportunities.</div></li><li><div>
Portfolio &amp; Performance Management: Monitor KPIs and performance metrics. Collaborate with Account Optimization Managers to ensure optimal commercial conditions. Identify opportunities through market trend analysis.</div></li><li><div>
Strategic Execution: Implement strategic plans aligned with regional and company goals. Prioritize partner interactions and support ecosystem integration with tailored product offerings.</div></li><li><div>
Contracting &amp; Negotiation: Understand partner potential and negotiate agreements. Improve contracting quality to drive conversion and revenue growth.</div></li><li><div>
Cross-Functional Collaboration: Work closely with peers, stakeholders and other areas to ensure smooth execution.</div></li><li><div>
Tool &amp; Process Adoption: Ensure consistent use of internal tools and processes. Provide feedback for continuous improvement and support regional standardization.</div></li></ul><div><br>
Required Skills<br>
Strategic Relationship Management</div><ul><li><div>
Ability to build and maintain long-term, trust-based relationships with hotel partners.</div></li><li><div>
Skilled in consultative selling and understanding partner needs.</div></li></ul><div></div><div>
Commercial Acumen &amp; Negotiation</div><ul><li><div>
Strong negotiation skills with experience in structuring tailored commercial agreements.</div></li><li><div>
Understanding pricing, inventory, and distribution strategies in the hospitality sector.</div></li></ul><div></div><div>
Data-Driven Decision Making</div><ul><li><div>
Proficient in analyzing performance data and market trends to inform strategy.</div></li><li><div>
Ability to translate insights into actionable plans that drive measurable results.</div></li></ul><div></div><div>
Product &amp; Revenue Optimization</div><ul><li><div>
Knowledge of hotel revenue management principles and Travel Products.</div></li><li><div>
Experience in identifying growth opportunities and optimizing partner performance.</div></li></ul><div></div><div>
Collaboration &amp; Communication</div><ul><li><div>
Excellent interpersonal and communication skills, with the ability to work cross-functionally.</div></li><li><div>
Comfortable collaborating with internal teams and external stakeholders across regions.</div></li></ul><div></div><div>
Agility &amp; Innovation</div><ul><li><div>
Thrives in a fast-paced, evolving environment.</div></li><li><div>
Creative thinker with a proactive, solution-oriented mindset.</div></li></ul><div></div><div>
Required Tech Skills<br>
Data analysis &amp; KPIs and metrics monitoring</div><ul><li>
Microsoft Excel</li></ul><div></div><div>
Business Intelligence tools knowledge for data visualization &amp; comprehension</div><ul><li>
Tableau, Power BI, QlickView or similar</li></ul><div></div><div>
Presentations design</div><ul><li><div>
Microsoft Power Point</div></li></ul><div></div><div>
CRM platforms basic knowledge for data consultation &amp; tracking interactions</div><ul><li><div>
Salesforce, HubSpot, Zoho or similar</div></li></ul><div></div><div>
Sales Enablement tools knowledge</div><ul><li><div>
Salesloft, Outreach, Groove or similar</div></li></ul><div></div><div>
Required Qualifications and Skills</div><ul><li><div>
Qualifications in Business Administration, Tourism Management, or a related field.</div></li><li><div>
3+ years of experience in commercial roles with direct client interaction.</div></li><li><div>
Proven experience in contracting, negotiation, and account planning.</div></li><li><div>
Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners.</div></li><li><div>
Adept at managing multiple business priorities and complex situations with strategic thinking and composure.</div></li><li><div>
Experience in a fast-paced, dynamic environment is essential.</div></li><li><div>
Experience developing and executing account growth strategies.</div></li><li><div>
Fluent in English (spoken and written); additional languages are a plus.</div></li></ul><div></div><div>
If you're passionate about travel, strategic partnerships, and driving business growth, we want to hear from you. Join HBX Group and help us shape the future of travel.</div><div></div><div><i>
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference</i></div><div><br>
You will have the opportunity to work for a company that is going through significant change in becoming the world&acute;s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.</div><div><br>
As well as an attractive benefits package you will be able to work:</div><ul><li><div>
Within an innovative, engaging and multicultural environment.</div></li><li><div>
Have the opportunity to build strong and lasting business relationships and friendships from around the world.</div></li><li><div>
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.</div></li></ul></div><div></div>

Account Manager Egypt

<div><div><div><div><div>Tabby is seeking a <b>Partner Support Team Leader</b> who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams.</div><div>
This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.</div></div></div>
</div><p>Key Responsibilities
</p><div><div><div><div><b>Team Leadership &amp; Coaching</b>
</div><ul><li>Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).</li>
<li>Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.</li>
<li>Create and maintain development plans to grow skills and retain top performers.</li>
</ul><div><b>Operational Delivery</b>
</div><ul><li>Manage daily workflows, escalations, and partner deliverables across multiple support channels.</li>
<li>Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).</li>
<li>Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling.</li>
</ul><div><b>Quality &amp; Process Management</b>
</div><ul><li>Participate in QA monitoring and ensure action plans are executed.</li>
<li>Champion the side-ticket and escalation framework to maintain efficiency and traceability.</li>
<li>Keep the team updated on product/process changes and industry trends.</li>
<li>Identify opportunities for automation and workflow improvement to enhance partner experience.</li>
</ul><div><b>Stakeholder &amp; Business Alignment</b>
</div><ul><li>Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.</li>
<li>Support delivery of business targets through reporting, root-cause analysis, and solution proposals.</li>
<li>Escalate high-impact issues to senior management with clear data and recommendations.</li>
</ul></div></div></div><p>Skills, Knowledge &amp; Expertise
</p><div><div><div><div><b>Requirement:</b>
</div><ul><li>Proven success in <b>contact center or B2B support leadership</b> (1+ years as TL or Manager).</li>
<li>Experience with <b>financial services, fintech, banking, or e-commerce</b> preferred.</li>
<li>Strong <b>coaching, people development, and performance management</b> skills.</li>
<li>Excellent analytical and problem-solving abilities; able to turn data into action.</li>
<li>Fluency in <b>English (B2+)</b> required; strong <b>Arabic</b> is an advantage.</li>
<li>Experience in <b>remote or distributed team management</b> is a plus.</li>
<li>Confident handling demanding partners, escalations, and sensitive situations.</li>
<li>Skilled in reporting and presenting findings to management.</li>
<li>Bachelor&rsquo;s degree in a relevant discipline (business, operations, or related field).</li>
</ul></div></div></div><p>Job Benefits<br>
</p><div></div><div><div><div><br>
<ul><li><b>Quarterly Bonus</b> based on achieving operational targets.</li>
<li><b>Career Growth Opportunities</b>, subject to business needs and performance.</li>
<li><b>Rotational Shifts</b>: 24/7 operation, 5 working days per week, 9-hour shifts including breaks.</li>
<li>Exposure to a high-growth fintech environment with opportunities to shape operational excellence.</li></ul></div></div></div></div><p></p>

Amazon.com

<p></p><div><div><p>DESCRIPTION</p><div>
At Amazon, our HR Regional Partners are known for their knowledge of HR policies, processes and tools. They act as the front-line consultants to the business supporting managers in creating a positive employee experience and offering the best HR advice on people matters.
<br>
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They operate independently and are seen as subject matter experts, having deep knowledge in local programs, processes, and policies. They offer strong, credible and compelling advice to business leaders on how to manage their team. They are committed to collaboration with multiple HR Business Partners and HR Centers of Excellence like Benefits, Compensation and Employee Relations who support our employees in across the region.<br>
<br>
Key job responsibilities<br>
Managers collaborate using different communication channels with the HR Regional Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters.
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The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes. Thanks to their front-line visibility across businesses, HR Regional Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders.<br>
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Key responsibilities include:<br>
<ul><li>Performance Management: Work with people managers through performance management cases. Analyze data and trends on Employee Relations and performance management, in order to provide input to the business strategy with the relevant HR Business Partner to prevent the recurrence of known issues.</li><li>Employee Relations: Support relevant ER processes, including disciplinary &amp; performance improvement programs. Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries. Conduct investigations and manage ER cases, in coordination with the Employee Relations and with the Legal department. Support the leaver process and partner with the managers Review local policies and processes in order to ensure that they are fit for purpose.</li><li>HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.</li><li>Change Management: Manage employees&rsquo; programs and support managers and HR leaders to drive improvements in employee experience. Provide support to HR Business Partners and the business on change initiatives</li></ul></div></div><div><p>
BASIC QUALIFICATIONS</p><ul><li>Bachelor&rsquo;s degree or higher, in Human Resources or related field
</li><li>6-8 years of relevant Human Resources experience
</li><li>Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis.
</li><li>Strong communication skills; excellent speaking and writing English &amp; Arabic skills, any additional languages a plus
</li><li>Solid Labor Law knowledge of the region.</li></ul></div><div><p>
PREFERRED QUALIFICATIONS</p><ul><li>Drives recommendations and prioritization in collaboration with HR or business leaders to put decisions into a broader business context.
</li><li>Thrives in a high-pressure environment and able to manage multiple simultaneous priorities
</li><li>Possesses intellectual curiosity; brings insight into the team &amp; business.
</li><li>Experience working in a highly matrixed organization Project management and execution skills.
</li><li>Coaching and consulting skills</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>
<br><div><div><p>Job details</p></div><ul><div><p><div>
EGY, Cairo</div></p></div><div><p><div>
Human Resources</div></p></div></ul></div>

HR Partner, Amazon International Stores

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