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performance analyst

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Performance Analyst is responsible for analyzing operational and performance data, developing insights, and providing actionable recommendations that drive efficiency and continuous improvement across RDMC activities. This role supports management and stakeholders by delivering accurate reports, dashboards, and performance metrics, while ensuring compliance with contractual and internal requirements. The position plays a key role in optimizing workflows, establishing KPIs, and contributing to the achievement of RDMC&rsquo;s performance vision.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Data Analysis &amp; Reporting
 
 
 
 <ul>
 <li>
 Conduct in-depth data analysis using analytics, research methodologies, and root cause analysis techniques.
 </li>
 <li>
 Develop and implement data analysis processes, leveraging data collection systems and strategies to align with RDMC&rsquo;s performance vision.
 </li>
 <li>
 Prepare, analyze, and summarize weekly, monthly, and periodic operational results for key stakeholders, presenting findings through reports, specifications, instructions, and flowcharts.
 </li>
 <li>
 Provide timely dashboards, performance synthesis reports, and other analytical outputs to support decision-making.
 
 
 </li>
 </ul>
 Performance Monitoring &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Identify meaningful trends and opportunities across RDMC activities through comprehensive analyses.
 </li>
 <li>
 Collaborate with management in regular meetings to assess operational challenges, propose solutions, and drive improvements.
 </li>
 <li>
 Carry out continuous improvement initiatives in alignment with the management system.
 </li>
 <li>
 Ensure compliance with all contractual and internal performance requirements.
 
 
 </li>
 </ul>
 
 Process Optimization &amp; KPI Development
 
 
 
 <ul>
 <li>
 Develop actionable roadmaps to enhance workflows, streamline processes, and improve efficiency.
 </li>
 <li>
 Establish, monitor, and organize KPIs to support internal objectives and external stakeholder expectations.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Perform additional duties and responsibilities as assigned to support departmental and organizational goals.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
 </li>
 <li>
 Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
 </li>
 <li>
 Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or an equivalent field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Strong ability to understand and interpret complex systems, with adaptability to learn new software applications.
 </li>
 <li>
 Proficiency in data analysis tools and software (e.g., Excel, SQL, Databases, Python).
 </li>
 <li>
 Proficiency in Business Intelligence (BI) tools such as Qlik Sense and Power BI.
 </li>
 <li>
 Solid understanding of data modeling techniques.
 </li>
 <li>
 Familiarity with analytical methods and their practical applications.
 </li>
 <li>
 Knowledge of ISO 9001 Quality Management Systems.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3 to 5 years of proven experience in data analysis and performance improvement activities.
 </li>
 <li>
 Practical experience with statistical and numerical analysis techniques.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Analytical Mindset: Approaches problems with logical reasoning, leveraging data-driven insights to identify root causes, trends, and opportunities for improvement.
 </li>
 <li>
 Detail Orientation: Ensures accuracy and precision in data analysis, reporting, and performance monitoring activities.
 </li>
 <li>
 Collaboration &amp; Communication: Works effectively with management and stakeholders, presenting complex information in a clear and concise manner.
 </li>
 <li>
 Continuous Improvement Focus: Demonstrates commitment to enhancing processes, workflows, and systems in alignment with organizational goals.
 </li>
 <li>
 Adaptability: Quickly learns and applies new tools, methods, and systems to meet evolving performance needs.
 </li>
 <li>
 Accountability: Takes ownership of assigned tasks, meets deadlines, and delivers high-quality outputs consistently.
 </li>
 <li>
 Quality Commitment: Adheres to established standards, policies, and quality management requirements to ensure reliable performance outcomes.
 </li>
 </ul>
</div>

Performance Analyst

Jumia Group

<div>
 
 About Jumia
 
 :
 
 
 Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
 
 
 Jumia is built around a marketplace and supported by a proprietary logistics business
 
 [Jumia Logistics]
 
 and a digital payment and fintech platform
 
 [Jumia Pay]
 
 . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
 
 
 In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
 
 
 
 What we are looking for:
 
 
 
 We are seeking a passionate Senior Performance Analyst to join our team.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Collaborate with the marketing team to develop effective media strategies and plans
 </li>
 <li>
 Conduct research and analysis to identify target audiences and determine the most suitable media channels
 </li>
 <li>
 Support in creating media plans that align with campaign objectives and budgetary requirements
 </li>
 <li>
 Support in monitoring and optimizing media campaigns to ensure maximum performance and ROI
 </li>
 <li>
 Stay updated on industry trends, emerging technologies, and best practices in media planning and execution
 </li>
 <li>
 Utilize digital tools such as Facebook Ads Manager, Google AdWords, and analytical platforms (e.g., Adobe, Adjust, Power BI) to track and measure campaign effectiveness
 </li>
 <li>
 Generate insightful reports on campaign performance, providing actionable recommendations for future campaigns
 </li>
 <li>
 Collaborate cross-functionally with internal teams and external partners to ensure seamless execution of media plans
 </li>
 <li>
 On top of all invoice, billing and delivery issues. Knows when to escalate discrepancies to the manager.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 2 - 4 years of experience in media planning and buying
 </li>
 <li>
 Knowledge of digital media channels, platforms, and tools
 </li>
 <li>
 Aware of the digital analytical tools such as Facebook Ads Manager, Google AdWords, and analytical platforms (e.g., Adobe, Adjust, PowerBI)
 </li>
 <li>
 Good communication and presentation skills to effectively support in media strategies and campaign results
 </li>
 <li>
 Detail-oriented and time management skills
 </li>
 <li>
 Ability to thrive in a fast-paced, deadline-driven environment
 </li>
 <li>
 Proactive and adaptable with a passion for staying updated on industry trends and emerging technologies
 
 
 </li>
 </ul>
 
 We Offer
 
 :
 
 
 <ul>
 <li>
 A unique experience in an entrepreneurial, yet structured environment
 </li>
 <li>
 A unique opportunity of having strong impact in building the African e-commerce sector
 </li>
 <li>
 The opportunity to become part of a highly professional and dynamic team
 </li>
 <li>
 An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
 
 
 </li>
 </ul>
 
 Please ensure to only apply for jobs with Jumia through our official website.
 
 
 
 
 Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.
 
 
 
</div>

Regional Senior Paid Performance Analyst - Full Time

Advansys

<div>
 
 
 Role Overview:
 
 
 
 
 Advansys is looking for a
 
 Database Health Assessment Consultant
 
 to perform deep diagnostic reviews of database systems (PostgreSQL, MariaDB, and MySQL). You'll evaluate performance, stability, and security, then deliver actionable recommendations for optimization and best practices.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Conduct health checks on client database systems.
 </li>
 <li>
 Analyze performance metrics, query efficiency, and configuration settings.
 </li>
 <li>
 Identify potential risks, bottlenecks, and scalability issues.
 </li>
 <li>
 Deliver detailed reports and recommendations for improvement.
 </li>
 <li>
 Advise on performance tuning, indexing, and capacity planning
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong background in PostgreSQL, MariaDB, and/or MySQL.
 </li>
 <li>
 Experience with database monitoring and diagnostic tools.
 </li>
 <li>
 Excellent analytical and report-writing skills.
 </li>
 <li>
 Familiarity with database design, indexing, and query optimization
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary and performance-based bonuses.
 </li>
 <li>
 Hybrid working model (office + remote flexibility).
 </li>
 <li>
 Continuous learning opportunities and professional development.
 </li>
 <li>
 Exposure to enterprise-grade technologies and global clients.
 </li>
 <li>
 Collaborative, growth-oriented work culture.
 </li>
 <li>
 Health and social insurance coverage.
 </li>
 <li>
 Career advancement within Egypt's leading digital transformation hub.
 </li>
 </ul>
</div>

Database Health Assessment Consultant

Emirates NBD

<div>
 <ul>
 <li>
 The job holder is part of the Finance team responsible for ensuring providing insightful Finance support to Local Management and GHO relevant stakeholders in key tactical and strategic decision making. The job holder will be ensuring that Group financial policies and control framework are consistently applied.
 </li>
 <li>
 Ensure that management information produced remains relevant and support decision making for the key stakeholders.
 </li>
 <li>
 Covers loans &amp; deposits trends and major deviations against Budget &amp; DoD and analyze the P&amp;L trends in terms of Interest, NFI, costs, etc.
 </li>
 <li>
 Work closely with Business Finance, and other bank stakeholders in developing a robust and ambitious forecast and budget covering all key opportunities and risks.
 </li>
 <li>
 Establish a planning framework which links to the medium-term strategy and enables modeling of key drivers of revenues and costs thereby facilitating accurate rolling forecasts.
 </li>
 <li>
 Ensure the alignment between consolidation of all business with the GHO and local management expectations &amp; KPIs.
 </li>
 <li>
 Ensure the Monthly presentations are sent to GHO &amp; local management, covering the month comparisons with the prior month, prior year and budget covering both volumes and P&amp;L main captions, while consolidating all other business stakeholders&rsquo; inputs.
 </li>
 <li>
 Ranging of 4~7 years of experience in the Finance function, preferably with banking exposure in business performance analytics and budgeting.
 </li>
 <li>
 A thorough understanding of finance concepts, business performance management and planning.
 </li>
 <li>
 Proficiency in MS Excel, PowerPoint, dashboards, and data analysis.
 </li>
 </ul>
</div>

Budgeting & Planning Lead

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Operations Business Analysts will evaluate the Operations&rsquo; Performance &amp; KPIs and offer recommendations to increase efficiency. They conduct analysis to identify and evaluate issues and areas for improvement.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Analyse client&rsquo;s data and internal data to provide performance analysis which will include topics related to WFM / QA / Training.
 </li>
 <li>
 Verify the compliance of the implemented solutions with the analyzed requirements
 </li>
 <li>
 Collaborate with other departments to ensure 360 view on all needed account metrics
 </li>
 <li>
 Implement dashboards, KPIs, analysis tools and decision support tools to monitor performance, customer objectives and project profitability
 </li>
 <li>
 Review the process and suggest improvement plans and initiatives to the client
 </li>
 <li>
 Preparing needed business reviews and reports.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent command of the English language, with excellent verbal and written skills.
 </li>
 <li>
 Excellent Analytical Skills and problem solving skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Operations Business Analyst

Snaptiks

<div>
 
 
 Location: Mokattam - On site
 
 
 
 
 General requirement:
 
 
 
 * Excellent English language (written &amp; spoken)
 
 
 * Energetic
 
 
 * Team player with a nice personality to blend in our community.
 
 
 
 
 
 
 Tasks assigned:
 
 
 
 - Communicate &amp; meet with clients to understand requirements
 
 
 - Deliver clear required briefs to the operation teams.
 
 
 - Review deliverables from team members
 
 
 - Implement the strategy as devised by the management and approved by the client
 
 
 - Create and review advertising campaigns
 
 
 - Create various performance reports
 
 
 - Overlook and review social media moderation
 
</div>

Social Media Coordinator

<div>
 
 
 Job Title:
 
 
 
 WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 
 
 
 Technical Skills
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst

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