operations manager

planning engineer

project engineer

sales manager - groups & events Jobs in Muscat

sales manager - groups & events

maintenance manager

planner scheduler

RYBOA HAIMA

Responsible for creating and managing schedules for various activities, including maintenance, production, and projects, ensuring efficient resource allocation and timely completion. This role involves coordinating with different teams, monitoring progress, and making adjustments to schedules based on changing circumstances.Key Responsibilities:<ul><li>Planning and Scheduling: Develops and maintains detailed schedules for maintenance, production, and project activities, considering factors like resource availability, timelines, and potential risks.</li><li>Resource Management:Allocates resources effectively, including manpower, equipment, and materials, to ensure smooth operations and optimal utilization.</li><li>Coordination and Communication:Collaborates with various teams (operations, maintenance, engineering, procurement, etc.) to ensure alignment and smooth workflow.</li><li>Progress Monitoring and Reporting:Tracks project progress against established schedules, identifies potential delays, and prepares reports for stakeholders.</li><li>Risk Management:Assesses potential schedule impacts, develops mitigation strategies, and ensures compliance with safety and environmental regulations.</li><li>Contractor Management:May be involved in managing contractor activities related to maintenance or projects, ensuring they adhere to schedules and procedures.</li><li>Inventory Management:In some cases, may be involved in managing inventory levels of materials and equipment, ensuring availability for planned activities.</li><li>Utilizing Planning Tools:Uses scheduling software (like MS Project, SAP) and other tools to create, manage, and update schedules.</li></ul>Job Type: Full-timeExperience:<ul><li>OIL &amp; GAS: 5 years (Required)</li></ul>Language:<ul><li>english (Preferred)</li></ul>

PLANNER/SCHEDULER

Worley

<div>
 
 Building on our past. Ready for the future
 
 
 
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
 
 
 
 Job Description - Accountabilities
 
 
 
 The position as Sr. Planning Engineer is accountable for all activities pertaining to the Planning services. This responsibility includes project planning, Management of Change, &amp; Risk Management for OLNG Projects.
 
 
 
 Key Roles And Accountabilities Include
 
 
 
 <ul>
 <li>
 Deliver project planning &amp; scheduling to OLNG Projects.
 </li>
 <li>
 Track project progress and exploit critical path of the project to meet the project timelines.
 </li>
 <li>
 Supervise Work Breakdown Structures, project controls systems and interfaces with financial accounting systems within existing Procedure and Guidelines.
 </li>
 <li>
 Provide guidance for Project Plans and schedules using standard business software such as Primavera.
 </li>
 <li>
 Coordinate Risk workshops, track actions closing and maintain updated Risk Registers.
 </li>
 <li>
 Coordinate MoC workshops, track actions closing and maintain updated MoC Registers.
 </li>
 <li>
 Coordinate Value Engineering workshops, track actions closing and maintain updated Value Engineering Registers.
 </li>
 <li>
 Advise Project Team of deviations to plan, and be prepared to recommend corrective action to maintain the schedule or cost.
 </li>
 <li>
 Check or assign cost control codes in accordance with the Work Breakdown Structure and Standard Code of Accounts for the invoices received and ensure it is in accordance with the contractually allowable compensation, and update value of work done (VOWD), expenditure forecasts, and other cost reports.
 </li>
 <li>
 Monitor project procurement activities and makes adjustments for timing and procurement cost deviations.
 </li>
 <li>
 Contribute to project proposals / project execution plans, including pricing and cash flows.
 </li>
 <li>
 Project reporting to Project Managers and OLNG MT with accurate monthly/Weekly/Ad-Hoc reports that provide progress updates, critical path Analysis and MOC summaries.
 </li>
 <li>
 Regular follow up on the status of all projects assigned and advice the mitigation plan.
 </li>
 <li>
 Accountable for delivery, maintenance and management of standard and consistent full suite of planning, risk and project change management to OLNG Projects
 </li>
 <li>
 Liaise with other team leads, departments and stakeholders in OLNG to ensure integrated planning approach.
 </li>
 <li>
 Own the project change control process and support the OLNG MOC process by reviewing MOC and providing cost estimating and planning support.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of Bachelor degree in engineering.
 </li>
 <li>
 Minimum 7 years in discipline.
 </li>
 <li>
 Minimum 5 years in projects.
 </li>
 <li>
 Strong Knowledge of Planning tools (Primavera, MS Project,..).
 </li>
 <li>
 Knowledge of Budget and cost Control technique.
 </li>
 <li>
 Strong Knowledge of ERP software.
 </li>
 <li>
 Strong personal commitment to HSE Leadership.
 </li>
 <li>
 Significant technical knowledge and skills in the Project Services competencies (e.g. Cost &amp; Planning, Management of change, Risk management) and associated areas of activity in Contracting &amp; Procurement or Finance.
 </li>
 <li>
 Strong knowledge of the overall project process, phases and steps.
 </li>
 <li>
 Project execution practical experience (e.g. engineering, controls, C&amp;P, construction).
 </li>
 <li>
 Proven interpersonal and relationships skills in complex environments.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies Required/Know How
 
 
 
 <ul>
 <li>
 Flexible, positive and pro-active attitude, must be a good team player able to make a &ldquo;hands on&rdquo; contribution.
 </li>
 <li>
 Procurement and contractual knowledge.
 </li>
 <li>
 Project management Knowledge.
 </li>
 <li>
 Knowledge of Primavera, Excel and Microsoft Word essential, knowledge of Microsoft Project well regarded.
 </li>
 <li>
 Fluent English language - written and spoken.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 We&rsquo;re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
 
 
 We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
 
 
 And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
 
 
 
 Company
 
 
 
 Worley
 
 
 
 Primary Location
 
 
 
 OMN-MC-Muscat
 
 
 
 Job
 
 
 
 Planner/Scheduler
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Employment Type
 
 
 
 Employee
 
 
 
 Management Level
 
 
 
 Individual Contributor
 
 
 
 Job Posting
 
 
 
 Jun 22, 2025
 
 
 
 Unposting Date
 
 
 
 Ongoing
 
 
 
 Reporting Manager Title
 
 
 
 Senior Project Manager
</div>

Senior Planning Engineer

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25141742
 
 
 
 Job Category
 
 Event Management
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Management of Department Operations and Inventories
 
 
 
 <ul>
 <li>
 Manages departmental inventories and assets including par levels and maintenance of equipment.
 </li>
 <li>
 Conducts monthly department meetings with the Banquet captains and employees.
 </li>
 <li>
 Maintains attendance log for banquet employees.
 </li>
 <li>
 Maintains and enforces established sanitation levels.
 </li>
 <li>
 Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
 </li>
 <li>
 Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
 </li>
 <li>
 Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
 </li>
 <li>
 Uses banquet beverage &ldquo;Use&rdquo; records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
 </li>
 <li>
 Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
 </li>
 <li>
 Schedules banquet service staff to forecast and service standards, while maximizing profits.
 
 
 </li>
 </ul>
 
 Participating in and Leading Banquet Teams
 
 
 
 <ul>
 <li>
 Attends and participates in all pertinent meetings.
 </li>
 <li>
 Leads shifts and actively participates in the servicing of events.
 </li>
 <li>
 Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
 
 
 </li>
 </ul>
 
 Providing and Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Interviews and hires Banquet captains and employees with appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Ensures employees understand expectations and parameters.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans.
 </li>
 <li>
 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Asst Mgr-Banquets (Short-Term)

<div>Additional Information 
Job Number25141742 
Job CategoryEvent Management 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Department Operations and Inventories
<ul><li>Manages departmental inventories and assets including par levels and maintenance of equipment.</li></ul>
<ul><li>Conducts monthly department meetings with the Banquet captains and employees.</li></ul>
<ul><li>Maintains attendance log for banquet employees.</li></ul>
<ul><li>Maintains and enforces established sanitation levels.</li></ul>
<ul><li>Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).</li></ul>
<ul><li>Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.</li></ul>
<ul><li>Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).</li></ul>
<ul><li>Uses banquet beverage &ldquo;Use&rdquo; records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.</li></ul>
<ul><li>Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.</li></ul>
<ul><li>Schedules banquet service staff to forecast and service standards, while maximizing profits.</li></ul> 
Participating in and Leading Banquet Teams
<ul><li>Attends and participates in all pertinent meetings.</li></ul>
<ul><li>Leads shifts and actively participates in the servicing of events.</li></ul>
<ul><li>Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.</li></ul> 
Providing and Ensuring Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.</li></ul> 
Conducting Human Resources Activities
<ul><li>Interviews and hires Banquet captains and employees with appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans.</li></ul>
<ul><li>Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

Mandarin Oriental Hotel Group

<div>Spa Operations Manager

Mandarin Oriental Muscat is looking for a Spa Operations Manager to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Manager on Duty
<ul>
<li>Reports to the Director of Rooms.</li>
<li>Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.</li>
<li>Review treatments and notes on Spa Soft.</li>
</ul>
Spa Operations
<ul>
<li>Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.</li>
<li>Complete Spa and Fitness tour to review standards, procedures, and operational status.</li>
<li>Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.</li>
<li>Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.</li>
<li>Responsible for motivating retail sales and ensure that all sales are recorded accurately.</li>
<li>Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.</li>
<li>Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.</li>
<li>Professional treatment room inventory checks.</li>
<li>Professional product inventory checks.</li>
<li>Accountable for all professional stock in the spa and storeroom.</li>
<li>Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.</li>
<li>Keeping track of the training hours of the therapists.</li>
<li>Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.</li>
</ul>
Inventory
<ul>
<li>Ensure purchasing requests are submitted once per month or once every three months for all professional products.</li>
<li>Ensure the end of the month inventory is completed in SpaSoft.</li>
<li>Assist in the evaluation of current products and new product lines for professional and retail use.</li>
</ul>
Finance
<ul>
<li>Ensure KPIs are updated at the end of each month.</li>
<li>Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.</li>
<li>Yearly budget preparation.</li>
<li>Monthly statistic reports preparation.</li>
<li>Calculate tips, retail commission day by day &ndash; appointment by appointment.</li>
<li>Oversee monthly incentives for the Spa colleagues.</li>
<li>Creates exciting incentive programmes for the team.</li>
<li>Ensure all professional invoices are accounted for and paid.</li>
<li>Check daily figures to keep on top of spa revenue.</li>
</ul>
Training
<ul>
<li>Conduct induction trainings for new therapists within the spa.</li>
<li>Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.</li>
<li>Signing off the spa monthly training calendar.</li>
<li>Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.</li>
<li>Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.</li>
<li>Review that Standard Operating Procedures (SOP) have been taught and standards are met.</li>
<li>Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.</li>
<li>Continuous retail training for the entire team.</li>
<li>Organise mystery shoppers to help increase and stay consistent in terms of quality standards.</li>
<li>Keep your own knowledge in line with the industry.</li>
</ul><div><ul><li>Customer Focus:</li></ul>
</div><ul><li>Handling guest complaints in regard to treatments and therapists.</li>
<li>Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.</li>
</ul><div><ul><li>Colleague Relations:</li></ul>
<ul><li>Administrative Duties:</li></ul>
</div><ul><li>Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.</li>
</ul><ul><li>Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.</li>
<li>Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.</li>
</ul><div><ul><li>Additional Duties:</li></ul>
</div>
 New Treatment Development
<ul>
<li>Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.</li>
<li>Responsible for the development of new treatments.</li>
<li>Responsible to test and evaluate new product lines.</li>
</ul>
Sales and Marketing
<ul>
<li>Liaise with the Communications on journalist bookings.</li>
<li>Conducting interviews with journalists when is required.</li>
<li>Development of the new Marketing Plan and Event Planner.</li>
<li>Develop Spa promotional plan.</li>
</ul>
Skills &amp; Qualifications
<ul>
<li>NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC</li>
<li>Therapy experience essential &ndash; 3-5 years Spa Management</li>
<li>Spa knowledge and experience in a five-star luxury hotel environment is essential</li>
<li>Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft</li>
<li>Strong leadership skills</li>
<li>Strong communication skills</li>
<li>Ability to share knowledge with Colleagues</li>
<li>Ability to apply knowledge to new situation</li>
<li>Ability to work as part of a dedicated and passionate team</li>
<li>Excellent personal presentation and interpersonal skills</li>
<li>Experience of financial planning and management</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Explore 6+ Planner scheduler in Muscat this September. Find roles across top companies and apply now to boost your career.

6 planner scheduler jobs IN Muscat

PLANNER/SCHEDULER

Senior Planning Engineer

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Spa Operations Manager

Spa Operations Manager