process excellence manager

<div>
 
 
 Key Responsibilities:
 
 
 
 &bull; Manage the COPC, TOPS, BEST implementation plan.
 
 
 &bull; Perform quarter COPC internal audit for the concerned stakeholders across the certification entity.
 
 
 &bull; Train all site concerned parties on any change in approaches specific to COPC.
 
 
 &bull; Perform CUIKA audit &amp; follow-up on action plans.
 
 
 &bull; Look at the program level metrics, created and implemented are in line to meet and exceed customer experience &amp; revenue.
 
 
 &bull; Work in a collaborative manner with stakeholders&rsquo; various touch points with stakeholders (Internal &amp; External) to discuss performance, partner with program to deliver excellent COPC readiness to our teams.
 
 
 &bull; Follow up on internal and external audit ATACs.
 
 
 &bull; Consult the departments' managers to achieve the ATACs resolution.
 
 
 &bull; Initiate, consult, and mentor DMAIC projects with the concerned stakeholders.
 
 
 &bull; Manage COPC new releases orientation &amp; implementation of new approaches across the certification entity.
 
 
 &bull; Follow up on Table F reporting collection across the certification entity.
 
 
 &bull; Follow up on COPC targets review across the certification entity on a semi-annual basis.
 
 
 
 Required Qualifications:
 
 
 
 
 &bull; Essential Qualification:
 
 
 
 1. Bachelor&rsquo;s Degree.
 
 
 2. Very Good English language.
 
 
 3. COPC CX performance leader - minimum to release 7.0.
 
 
 4. Six sigma yellow belt.
 
 
 5. Minimum 2-3 years of proven work experience in conducting certification/ audits related to COPC.
 
 
 6. Minimum 1 year of experience in COPC implementation and internal audit review approach.
 
 
 
 &bull; Personal Characteristics:
 
 
 
 1. Excellent Communication and interpersonal skills.
 
 
 2. Strategic thinking.
 
 
 3. Presentation skills.
 
 
 4. Creative thinking.
 
 
 5. Motivation Skills
 
 
 6. Negotiation skills.
 
 
 7. Time management.
 
 
 8. Leadership skills.
 
 
 9. Analyzes Information.
 
 
 10. Excellent Problem Solving
 
</div>

Process Excellence Manager

Western Digital

<div>Company Description 
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we&rsquo;ve been doing just that. Our technology helped people put a man on the moon.
We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world&rsquo;s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.
Binge-watch any shows, use social media or shop online lately? You&rsquo;ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That&rsquo;s us, too.
We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital&reg;, G-Technology&trade;, and WD&reg; brands.
Today&rsquo;s exceptional challenges require your unique skills. It&rsquo;s You &amp; Western Digital. Together, we&rsquo;re the next BIG thing in data. 
Job Description 
We are seeking a highly motivated Process Excellence Champion/Manager to lead the creation, development, and execution of end-to-end foundational Strategic Sourcing business process frameworks across our organization. This individual will work closely with senior leadership to design and implement strategic initiatives that enhance operational efficiency, quality, and performance across key business functions. Reporting directly to the VP of Strategic Sourcing, the Process Excellence Manager will be responsible for establishing a structured approach to process improvement, managing metrics for successful implementation, and training cross-functional teams on process standards.
The ideal candidate will possess a deep understanding of process excellence methodologies (Lean, Six Sigma, etc.), program management, and have a proven track record in developing and implementing process frameworks that deliver measurable business results in Procurement. You will drive a culture of continuous improvement while ensuring that key metrics and KPIs are tracked and optimized across the organization.
Key focus areas include end-to-end process lifecycle, supplier relationship management, business continuity and risk management, supplier selection processes, market intelligence and financial reporting, organization governance and skills development roadmap.
Key responsibilities include:
Process Framework Development:<ul><li>
Design and implement a scalable and sustainable business process framework that aligns organizational goals. This framework will focus on increasing efficiency, reducing waste, and improving overall quality across key business functions.</li><li>
Define and document standard operating procedures (SOPs) and best practices to ensure consistency and clarity across teams.</li></ul>
Process Improvement &amp; Execution:<ul><li>
Lead the execution of key process improvement initiatives, ensuring that the framework is embedded across departments (e.g., operations, HR, finance, product development).</li><li>
Conduct process mapping and root cause analysis to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>
Develop and lead process optimization projects using process excellence methodologies such as Lean, Six Sigma, or Agile.</li></ul>
Training &amp; Knowledge Sharing:<ul><li>
Develop and implement training programs to educate and upskill teams on process excellence principles, tools, and best practices.</li><li>
Act as a subject matter expert (SME) in process excellence, providing coaching and guidance to departmental leaders and teams.</li><li>
Facilitate workshops and cross-functional meetings to foster a culture of continuous improvement and process optimization.</li></ul>
Metrics &amp; Performance Management:<ul><li>
Define and manage a set of key performance indicators (KPIs) and metrics to monitor the success and impact of process improvements.</li><li>
Use data and metrics to measure the effectiveness of implemented processes, identifying areas for further optimization or recalibration.</li><li>
Provide regular reporting to the VP and other senior leadership on progress, success, and challenges of process excellence initiatives.</li></ul>
Change Management &amp; Stakeholder Engagement:<ul><li>
Champion change management efforts to ensure smooth adoption of new processes and practices across teams.</li><li>
Work closely with senior leadership and functional managers to gain buy-in and alignment on process improvement initiatives.</li><li>
Influence and engage key stakeholders across various functions to ensure alignment with process excellence goals.</li></ul>
Continuous Improvement Culture:<ul><li>
Foster a culture of continuous improvement throughout the organization, ensuring that process excellence becomes embedded in everyday operations.</li><li>
Stay up to date with industry best practices, emerging trends, and process improvement tools to bring innovative solutions to the organization.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in supply chain, Business, Engineering, or related field (MBA preferred).</li><li>
5+ years of experience in procurement, supplier management, or process excellence roles.</li><li>
Proven experience in strategic sourcing, risk management, and supplier engagement strategies.</li></ul>
Skills &amp; Competencies<ul><li>
Deep understanding of end-to-end Strategic Sourcing and Procurement processes and procurement best practices.</li><li>
Expertise in supplier segmentation, QBRs, and performance management.</li><li>
Proficiency in RASCI modeling, OKR frameworks, and program governance.</li><li>
Strong analytical, financial, and market intelligence capabilities.</li><li>
Excellent communication, leadership, and stakeholder management skills.</li></ul> 

Additional Information 
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person&rsquo;s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person&rsquo;s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the &quot;Know Your Rights: Workplace Discrimination is Illegal&rdquo; poster. Our pay transparency policy is available here.
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience, we anticipate that the application deadline will be 03/12/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application
#LI-AS1</div>

Process Excellence Manager - Procurement

Confidential

<div>
 
 
 JOB OBJECTIVE:
 
 
 
 To lead, govern, and continuously enhance Quality Assurance, Business Process Excellence, and Document Management systems across the Operations &amp; Maintenance function, ensuring alignment with corporate standards, ISO-based management systems, regulatory requirements, and operational excellence objectives.
 
 
 
 Description
 
 
 
 
 Quality Assurance &amp; Management Systems
 
 
 <ul>
 <li>
 Establish, maintain, and continuously improve O&amp;M Quality Management Systems (QMS) aligned with ISO standards, corporate policies, and industry best practices.
 </li>
 <li>
 Define quality governance frameworks, controls, and assurance mechanisms across preventive, corrective, and breakdown maintenance activities.
 </li>
 <li>
 Lead internal quality audits, gap assessments, and management reviews for O&amp;M processes.
 </li>
 <li>
 Review and approve contractor and vendor quality plans, procedures, and method statements related to O&amp;M activities.
 </li>
 <li>
 Monitor quality performance trends, non-conformances, corrective actions, and closure effectiveness.
 </li>
 <li>
 Act as the O&amp;M focal point for internal, external, and certification audits
 </li>
 </ul>
 
 
 Business Process Excellence &amp; Governance
 
 
 <ul>
 <li>
 Lead the development, review, and optimization of O&amp;M policies, procedures, SOPs, guidelines, and workflows.
 </li>
 <li>
 Ensure processes are practical, risk-based, and aligned with actual field execution.
 </li>
 <li>
 Conduct periodic effectiveness reviews to ensure procedures deliver intended operational outcomes.
 </li>
 <li>
 Support digital transformation initiatives related to CMMS, mobile execution, digital checklists, and workflow automation.
 </li>
 <li>
 Provide structured inputs to EVP-O&amp;M on process risks, improvement opportunities, and operational governance gaps
 </li>
 </ul>
 
 
 Document Management &amp; Information Governance
 
 
 <ul>
 <li>
 Own and govern the Operations &amp; Maintenance Document Management System (DMS) in line with corporate document control standards, ensuring effective document lifecycle management covering creation, review, approval, revision, retention, and archival.
 </li>
 <li>
 Ensure that only current and approved documents are readily available to plant and execution teams, while coordinating closely with IT and corporate stakeholders to enhance system functionality, access control, and data integrity.
 </li>
 <li>
 Maintain strict confidentiality, security, and legal compliance for all critical O&amp;M records, including contracts, guarantees, and technical documentation
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS
 
 
 
 
 
 A. Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering (Mechanical/Civil/Electrical/Equivalent), with experience in document control, quality assurance and management systems is essential
 </li>
 <li>
 Professional certifications in Quality, ISO Management Systems, or Business Excellence are preferred
 </li>
 </ul>
 
 
 
 B. Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum 8&ndash;12 years of progressive experience in Quality Assurance, Business Process Excellence, or Management Systems within large industrial, utility, energy, or infrastructure organizations
 </li>
 </ul>
 
 
</div>

Senior Quality Assurance &Business Process Excellence Engineer

Americana Foods

Join to apply for the Process Executive-GL role at Americana Foods. We are seeking a detail-oriented and experienced Process Executive Accountant to join our AP Team. The ideal candidate will be responsible for maintaining and reconciling the company's accounts payables, ensuring accuracy and compliance with accounting standards. This role requires a thorough understanding of financial principles, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams. Responsibilities <ul> <li>Responsible for the timely completion of month-end, quarterly, and year-end closing processes.</li> <li>Compile and reconcile bank statements, diligently following up on reconciling items to ensure timely resolution.</li> <li>Conduct VAT reconciliation and ensure punctual filing of returns.</li> <li>Provide support for ad-hoc assignments as required.</li> <li>Execute daily and monthly procedures to facilitate the accurate closure of sub-ledgers within specified timeframes.</li> <li>Ensure reconciliation of General Ledger accounts, maintaining easily accessible supporting documentation for each reconciliation.</li> <li>Analyze monthly results to validate the reasonableness of actual accounting results from the Oracle trial balance. Investigate and reconcile discrepancies efficiently, adhering to strict accounting closing deadlines.</li> <li>Prepare and analyze monthly balance sheet schedules. Proactively monitor and address pending items/issues, escalating concerns if necessary.</li> <li>Gather supporting documentation and maintain meticulous recordkeeping.</li> <li>Demonstrate a high degree of integrity and professionalism when handling confidential documents.</li> </ul> Qualifications, Experience & Skills <ul> <li>Bachelor's degree in Finance/Commerce, Supply Chain Management, Finance, or a related field preferred.</li> <li>2 to 3 years' prior experience in accounts payable, or related functions within a shared services environment is preferable.</li> </ul>

Process Executive-GL

Soar Software Development Company

<div>About us:
Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
Role Summary:
The Process Excellence &amp; Governance manager is the enterprise owner of process design, improvement, and governance across the company. The role is accountable for defi ning how work fl ows end-to-end within and between departments, ensuring processes are scalable, effi cient, and increasingly enabled by AI and automation.
This role does not run day-to-day operations. Instead, it establishes the process architecture, standards, controls, and continuous improvement system that operational teams execute against.
Key responsibilities:
1. Enterprise Process Ownership<ul>
<li>
Own the company-wide process architecture, including core, supporting, and management processes</li>
<li>Design and document end-to-end, cross-functional processes covering all major value streams</li>
<li>Defi ne clear process ownership, handoff s, decision rights, and escalation paths</li>
<li>Ensure processes are designed for scale, resilience, and regulatory compliance</li>
</ul>
2. Process Design &amp; Standardization<ul>
<li>
Lead current-state and future-state process design across departments</li>
<li>Establish process standards, templates, and design principles</li>
<li>Eliminate redundant, confl icting, or undocumented processes</li>
<li>Ensure consistency of process execution across teams while allowing controlled flexibility</li>
<li>3. AI-Enabled Process Improvement</li>
</ul><ul><li>Identify opportunities to reduce cycle time, manual effort, and rework using AI and automation</li>
<li>Redesign processes to leverage AI for decision support, validation, classification, and exception handling</li>
<li>Partner with Product, Engineering, and Data teams to embed AI capabilities directly into workflows</li>
<li>Ensure AI usage is governed, explainable, auditable, and aligned with risk appetite</li>
</ul>
4. Process Governance &amp; Change Control<ul>
<li>
Establish and operate the enterprise process governance model</li>
<li>Define rules for process changes, versioning, approvals, and impact assessment</li>
<li>Chair or manage the process review and change control forum</li>
<li>Enforce adherence to approved processes and standards</li>
</ul>
5. Performance Management &amp; Measurement<ul>
<li>
Define process-level KPIs (cycle time, touchless rate, exception rate, rework, compliance pass rate)</li>
<li>Ensure performance metrics are instrumented within systems, not managed manually</li>
<li>Monitor process performance trends and identify systemic improvement opportunities</li>
<li>Provide leadership with fact based insights on operational performance.</li>
</ul>
Qualifications &amp; Skills:
. 5+ years in Operational Excellence, Process Improvement, or Business Transformation
. Experience designing operating models for:
. Startups
. Greenfield initiatives
. Pre-launch or scale up environments
. Strong exposure to fintech, SaaS, or digital platforms
. Proven experience increasing productivity through AI and automation, not just headcount or tooling Certifications &amp; Credentials.
. Lean Six Sigma &ndash; Green Belt or Black Belt
. Manager of Quality / Organizational Excellence (CMQ/OE)
. ISO 9001
. Exposure to ISO 27001 and data governance standards is a plus AI &amp; Digital Capability
. Strong understanding of how AI can be applied to:
. Knowledge work
. Decision flows
. Operational productivity
. Ability to translate AI capabilities into practical process designs
. Comfortable working with Product, Engineering, and Data teams on AI delivery Mindset &amp; Behaviors
. Builder mentality; designs before scaling
. Strong bias for simplicity and leverage
. Data driven, structured, and execution focused
. Believes productivity comes from better systems, not harder work</div>

Excellence & Governance Manager

Hilton

<div>Quality Manager
A Quality Manager ensures that all operational processes meet established standards of excellence by developing and maintaining quality systems, conducting audits, and analyzing performance data. They lead initiatives to improve product and service quality, ensure regulatory compliance, and foster a culture of continuous improvement across departments. 
What will I be doing? 
 
As a Quality Manager, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Develop and implement robust quality control systems and procedures across operations.</li><li>
Monitor and analyze performance metrics to ensure compliance with quality standards.</li><li>
Prepare and present regular quality reports to management.</li><li>
Conduct internal audits and ensure adherence to regulatory requirements.</li><li>
Maintain and update quality documentation, including SOPs and compliance records.</li><li>
Ensure compliance with all Hilton standards.</li><li>
Lead initiatives to improve product and process quality while reducing supply chain costs.</li><li>
Train team members on quality standards, procedures, and best practices.</li><li>
Foster a culture of continuous improvement and quality excellence throughout the hotel</li></ul>
A Quality Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
3-5 years of experience in quality assurance in hospitality.</li><li>
Strong knowledge of ISO standards and regulations.</li><li>
Excellent analytical, communication and leadership skills.</li><li>
Strong understanding of regulatory frameworks and proprietary quality protocols.</li><li>
Experience conducting audits and preparing detailed quality reports.</li></ul></div>

Quality Manager

NJR Recruitment

IFA Administration & Paraplanning Manager Location Birmingham Central Full-Time PermanentWe are delighted to be representing a well-established and professional wealth management firm that is seeking an experienced IFA Administration & Paraplanning Manager to join its collaborative and high-performing team. his is an exciting opportunity to play a pivotal role in delivering operational excellence, supporting advisers, and ensuring a consistently high-quality client experience. You'll lead a team of Paraplanners, Administrators, and support staff to drive efficiency, compliance, and continuous improvement across client operations.The RoleAs a Client Services & Operations Manager, you will oversee the day-to-day operations of the client services team, ensuring the delivery of efficient, timely, and compliant services. You'll work closely with the Regional Head and other managers to implement best practices, support strategic initiatives, and foster a culture of operational excellence and professional development.Key Responsibilities:<ul><li>Lead, mentor, and develop a team of client operations professionals, promoting a collaborative and high-performing culture.</li><li>Manage day-to-day workflows, monitor progress, and ensure timely delivery of operational tasks.</li><li>Act as a key point of contact for complex operational queries and provide technical expertise.</li><li>Identify and implement process improvements to enhance efficiency and service quality.</li><li>Support strategic projects, including new business integration and resource alignment.</li><li>Ensure compliance with regulatory requirements, including FCA rules and Treating Customers Fairly (TCF) principles.</li><li>Conduct regular performance reviews and ensure team members have opportunities for growth and development.</li></ul>Experience & Skills Required<ul><li>Proven experience in a supervisory or managerial role within financial services.</li><li>Strong track record of supporting and developing junior team members.</li><li>Confident in driving process and procedural changes.</li><li>Excellent interpersonal, written, and verbal communication skills.</li><li>Highly organised, proactive, and detail-oriented.</li><li>Knowledge of financial services operations, investment propositions, and back-office systems.</li><li>Proficiency with Microsoft Office, particularly Excel, and other operational/research tools.</li><li>Strong understanding of FCA compliance, TCF, and regulatory frameworks.</li></ul>What's on Offer<ul><li>Competitive salary, commensurate with experience.</li><li>Flexible working options, including hybrid arrangements.</li><li>Opportunity to lead a professional and collaborative operations team.</li><li>Work in a supportive environment that values professional excellence and development.</li><li>Chance to contribute to operational improvements and strategic projects within a reputable financial services firm.</li></ul>If you are a proactive, detail-driven, and experienced operations professional looking to lead a high-performing team in a dynamic and supportive environment, we'd love to hear from you.Apply today via NJR Recruitment quoting Ref: NJR16194

IFA Administration & Paraplanning Manager

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