process excellence manager

ELARABY Group

<div>
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 Lead the enhancement of operational processes within the Contact Center and develop internal and external communication mechanisms to support growth and quality objectives. Identify performance improvement opportunities and implement continuous improvement methodologies to achieve operational efficiency and strengthen the center&rsquo;s reputation.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead process improvement initiatives using quality improvement methodologies (e.g., Lean and Six Sigma).
 </li>
 <li>
 Design and update operational policies and procedures to enhance efficiency and reduce costs.
 </li>
 <li>
 Develop, document, and periodically update work policies and procedures to ensure smooth operations at minimal cost.
 </li>
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 Oversee programs aimed at strengthening communication with both internal and external customers.
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 Organize unified communication campaigns to support offerings and enhance the company&rsquo;s image.
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 Develop and analyze operational and strategic performance reports, submitting insights to senior management to support decision-making.
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 Identify weaknesses in operational processes and establish effective corrective action plans.
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 Design employee's engagement plan to ensure highest employees' satisfaction, loyalty and morale
 </li>
 <li>
 Lead Customer care Business Development unit through designing, initiating, governing and proper implementation for Customer Care projects that is fully aligned with strategic objectives supported with relevant impact.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 7-10 Years of experience in Process Management, Communication &amp; Business Development in Customer Care with at least 2 years in management layer.
 </li>
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 COPC &amp; 6 Sigma is Plus.
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 Proven track record of leading process optimization initiatives and driving business growth strategies.
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 Experience developing and executing communication strategies.
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 Ability to identify and pursue new market opportunities.
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 Experience with corporate communications, stakeholder engagement, and change management messaging.
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 Leadership and team collaboration.
 </li>
 </ul>
</div>

Process Excellence Manager – Customer care

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 LinkedIn has an exciting opportunity for a
 
 Global Payroll Process Excellence Manager
 
 to drive the standardization, optimization, and continuous improvement of global payroll processes. Reporting to the
 
 Director of Global Payroll Operations &amp; Global Process Owner (GPO
 
 ), this role is instrumental in ensuring compliance, efficiency, and scalability of payroll operations worldwide.
 
 
 The Global Payroll Process Excellence Manager will focus on four key areas:
 
 process improvement and standardization
 
 ,
 
 project management
 
 ,
 
 stakeholder collaboration
 
 , and
 
 technology and compliance
 
 . You will play a critical role in advancing LinkedIn&rsquo;s payroll transformation strategy, ensuring payroll processes align with organizational goals, industry best practices, and global compliance requirements.
 
 
 Success in this role requires a
 
 strategic mindset
 
 ,
 
 strong payroll process expertise
 
 , and the
 
 ability to collaborate
 
 effectively across functions such as Finance, HR, Employment Tax, and Technology. This is a unique opportunity to shape and elevate payroll operations on a global scale,
 
 delivering process reliability
 
 ,
 
 risk mitigation
 
 , and
 
 innovation
 
 for LinkedIn employees worldwide.
 
 
 The LinkedIn Global Payroll &amp; Employment Tax team is guided by our
 
 
 essential traits
 
 
 :
 
 Adaptability
 
 ,
 
 Flexibility
 
 ,
 
 Accountability
 
 ,
 
 Integrity
 
 ,
 
 Trust &amp; Communication
 
 , and
 
 Authentic Leadership
 
 , all grounded in a continual
 
 assumption of positive intent
 
 .
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Process Improvement &amp; Standardization: Analyze payroll processes to identify inefficiencies and risks; design and implement standardized workflows and policies aligned with best practices, compliance requirements, and organizational goals. Support GL interface updates and pay code setup/testing.
 </li>
 <li>
 Project Management: Lead global payroll transformation and optimization projects, managing cross-functional teams, deliverables, and change management. Maintain project dashboards and provide regular updates to stakeholders.
 </li>
 <li>
 Stakeholder Collaboration: Partner with Finance, GTO, TPE, Employment Tax, PE, and external vendors to ensure seamless integration, SLA compliance, and effective communication of milestones, risks, and outcomes.
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 Technology &amp; Automation: Drive payroll system enhancements and automation opportunities with TPE and vendors. Ensure ADP GV readiness, build custom reports, and evaluate emerging technologies to future-proof payroll operations.
 </li>
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 Compliance &amp; Risk Management: Maintain compliance with global tax, legal, and regulatory requirements by establishing controls, conducting audits, mitigating risks, and preparing SOX-related evidence.
 </li>
 <li>
 Knowledge Sharing &amp; Training: Deliver training on process improvements, tools, and systems while fostering a culture of continuous learning, innovation, and operational excellence across payroll teams.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 10+ years of relevant experience
 </li>
 <li>
 Bachelor's degree in business, Finance, Human Resources, or related field
 </li>
 <li>
 Knowledge of payroll systems, compliance requirements, and tax regulations in multiple countries.
 </li>
 <li>
 Proven experience in managing transformation projects and driving process improvements.
 </li>
 <li>
 Proven experience in working with a payroll software (e.g., Workday, ADP, SAP) and automation tools (e.g., RPA).
 </li>
 <li>
 Good analytical, organizational, and project management skills.
 </li>
 <li>
 Good communication and stakeholder management abilities.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Certification in Six Sigma, Lean Management, or Project Management (e.g., PMP).
 </li>
 <li>
 Experience in a global, matrixed organization with cross-functional collaboration.
 </li>
 <li>
 Experience in data analytics tools (e.g., Power BI, Tableau) for reporting and insights.
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Strategic &amp; Analytical Thinking
 </li>
 <li>
 Change &amp; Project Leadership
 </li>
 <li>
 Collaboration &amp; Communication
 </li>
 <li>
 Innovation &amp; Adaptability
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Global Payroll Operations Process Excellence Manager

Astrazeneca Pharma India Ltd.

ROLE SUMMARY<ul> <li>Oversee tender workflow and ensure timely submissions of approved quotations to tender customers through distributors. Manage workflow approvals, perform tender price governance on distributors. &amp; manage AZ tender platform (e.g. Tender Pro) ensuring compliance with Tender SOPs maximizing efficiency and effectiveness of the overall process.</li> <li>Provide G2N analytics and actionable insights on pricing strategies of tender and trade customers for Gulf markets with an objective to drive improvement over budgeted assumptions and mitigate risks</li> <li>Oversee the distributor claim management cycle by identifying choke points and highlighting relevant approvals to take actions to avoid delays in approvals</li> <li>Maintain and enhance the SWIFT platform, ensuring seamless distributor claims processing, timely approvals, and proactive issue resolution. Monitor approval workflows and highlight delays to department heads.</li> <li>Lead SOP development for the Commercial Operations Department, ensuring timely updates, compliance adherence, and team training. Conduct quarterly audits to drive process discipline and continuous improvement.</li> <li>Oversee governance of distributor P.Os received in AZ systems (like Order portal system) in alignment with Demand Head and Country Managers and ensure SAP entries are processed in close collaboration with finance.</li> <li>Work closely with Country Directors, Commercial Heads, and Finance teams to support strategic decision-making through data-driven analysis.</li> </ul>What you ll doClaims Management Commercial Oversight - GCC:<ul> <li>Maintain and oversee the SWIFT platform, ensuring the seamless submission, validation, and approval of distributor claims across GCC.</li> <li>Proactively monitor the approval flow to prevent delays, ensuring that claim approvals are processed within the agreed turnaround time.</li> <li>Highlight delayed claims to relevant department heads and take corrective action to resolve bottlenecks.</li> <li>Regularly review and update the approval workflows to reflect organizational role changes, ensuring no disruption in the approval chain.</li> <li>Collaborate with IT and Commercial teams to enhance platform functionality and improve distributor experience.</li> </ul>Tender Operations &amp; Analytics - Gulf:<ul> <li>Maintain and optimize Tender Pro, ensuring end-to-end tracking of tender quotations, approval logs, and historical pricing data.</li> <li>Oversee and manage tender submissions, ensuring that quotations are prepared and submitted within defined timelines.</li> <li>Ensure all necessary approvals from the key stakeholders are obtained before tender submissions.</li> <li>Leverage G2N analytics to provide data-driven insights for tender pricing decisions, ensuring competitive yet profitable price quotations.</li> <li>Work closely with the Tender Manager to improve tendering efficiency, mitigate risks, and drive compliance with tender regulations.</li> </ul>G2N Performance &amp; Commercial Benefit Analysis:<ul> <li>Review and analyze Gross-to-Net (G2N) performance across GCC markets, identifying trends, risks, and opportunities.</li> <li>Conduct historical commercial benefit analysis to support forecasting, business planning, and decision-making.</li> <li>Ensure data integrity and process adherence by validating in-market sales data and distributor transactions.</li> <li>Provide actionable insights on G2N discounts, FOC strategies, and market pricing trends to optimize financial performance.</li> <li>Partner with cross-functional teams to enhance reporting frameworks and automate performance tracking.</li> </ul>Process Excellence &amp; SOP Management - GCC:<ul> <li>Lead SOP governance within the Commercial Operations Department by ensuring all standard operating procedures are up to date and aligned with internal policies and compliance requirements.</li> <li>Collaborate with Compliance, Finance, and Commercial teams to update SOPs based on audit recommendations and regulatory changes.</li> <li>Conduct quarterly audits to monitor adherence to SOPs and identify areas for improvement.</li> <li>Develop and implement training programs to ensure all team members understand and comply with SOPs.</li> <li>Act as the primary point of contact for SOP-related clarifications and interpretation, ensuring operational consistency across markets.</li> </ul>Order Processing &amp; Validation:<ul> <li>Oversee distributor POs via the order portal and SAP, including value, quantity, brand, and backup documentation.</li> <li>Order adjustments per MMF (SAP &amp; OB),</li> <li>Landing file management includes bi-weekly shipping status updates and coordination with finance for CMR reports</li> </ul>SAP entries &amp; assigned commercial-financial controls: <ul> <li>Oversight on Mapping commissions, rebates, discounts, CIF pricing, and new SKUs with backend support</li> <li>1st line monitoring of Monthly reconciliation of CMR vs. Orderbook with FBP and GFS teams.</li> <li>1st line monitoring of GRC Dashboard validation &amp; Tatmeen claim validation (via SWIFT)</li> <li>Credit/Debit oversight in SAP for each product line.</li> <li>Pricing &amp; Approvals: Confirm CIF with pricing specialists and obtain CFO approval for SAP updates, ensuring audit compliance.</li> </ul>Cross-functional Support:<ul> <li>Address ad-hoc requests from Commercial Operations Director, Country Directors, and Finance, ensuring timely and data-driven support.</li> <li>Provide strategic insights and analytical support for commercial decision-making, including pricing strategies and performance tracking.</li> <li>Act as a key liaison between Commercial, Finance, and Compliance teams to ensure smooth operations across business functions.</li> <li>Support key business initiatives related to efficiency improvements, process automation, and commercial strategy execution.</li> </ul>

Gulf Tender & Process Excellence Manager

Valmet

<div>Process Manager, Purchase to Pay, for Global Financial Operations
Are you the enthusiastic, self-driven and result-oriented professional who wants to move our customer&rsquo;s performance forward?
We are looking for Process Manager, Purchase to Pay for Global Financial Operations to be based in Chennai, India. Global Financial Operations is a global operational finance business partner, providing efficient end-to-end financial processes to Valmet. We are owners of Valmet&rsquo;s operative accounting and invest heavily in process harmonization and software automation. We are ambitious and passionate in developing our processes and team competencies.
In this position, you will be required to,
<ul><li>The Process Manager plays a pivotal role in driving end-to-end (E2E) process excellence within Global Financial Operations (GFO) and in cooperation with stakeholders.
</li><li>This role ensures that process performance is consistently measured, optimized, and aligned with strategic business outcomes, delivering tangible value to the organization.
</li><li>Key responsibilities include fostering strategic partnerships with Valmet&rsquo;s business areas and functions to elevate E2E process maturity through innovation and continuous improvement.
</li><li>The Process Manager champions the development of process excellence capabilities at individual, team, and organizational levels, working closely with Global Process Owners (GPOs) to harmonize and standardize processes.
</li><li>As a trusted business partner, the Process Manager contributes to Valmet&rsquo;s E2E strategic priorities by embedding best practices, enabling data-driven decision-making, and cultivating a culture of operational excellence.
</li><li>The Process Manager is accountable for driving operational excellence and strategic alignment across Valmet&rsquo;s Global Financial Operations (GFO).
</li><li>This role ensures that end-to-end (E2E) processes are optimized, harmonized, and consistently deliver business value.
</li><li>This position reports to &ldquo;Head of Global Financial Operations India.
</li></ul>To succeed this role, you will need:
A graduate degree in Commerce Experience in Shared Services Over 10 years of relevant experience A self-motivated attitude and strong team spirit Good written and oral communication skills in English.
We offer:
We offer you a rewarding position in a global industry, leader in pulp, paper and energy industries with the possibility to grow professionally.
If this sounds like something you are looking for and you are ready to go forward on your career, send your application with your CV via the link provided latest by 20 Nov 2025.
 
 
When everything works together,
Valmet is a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. With our automation systems and flow control solutions we serve an even wider base of process industries. We aim to become the global champion in serving our customers. Our more than 19,000 professionals work close to our customers and are committed to improving our customers&rsquo; performance &ndash; every day. The company has over 220 years of industrial history and a strong track record in continuous improvement and renewal. Valmet&rsquo;s net sales in 2024 were approximately EUR 5.1 billion. Valmet&rsquo;s shares are listed on the Nasdaq Helsinki and the head office is in Espoo, Finland.
Join the team! www.valmet.com/careers</div>

Manager, Purchase to Pay

Azizi Development UAE

Job Title Training Manager Sales Support and Process Excellence Dubai, UAE Job Description Training Manager Sales Support and Process Excellence Dubai, UAE Job Location: Dubai, UAE Industry: Education / Teaching / Training Function: Training / Development Gender: Any Candidate Nationality: Any Job Type: Full-time Position Overview Azizi Developments is seeking a Training Manager to lead skill enhancement and process training for sales support functions across the organization. This role focuses on empowering teams in CRM, collections, telesales, customer service, and documentation to deliver exceptional performance aligned with business objectives. Core Duties * Design and develop engaging training programs tailored to each department s operational requirements. * Deliver in-person and virtual sessions for new hires and existing staff to strengthen process understanding and product knowledge. * Collaborate with managers to assess training needs, using performance metrics and business priorities to guide program development. * Monitor employee adherence to company protocols and best practices, providing actionable feedback for improvement. * Evaluate training effectiveness through surveys, assessments, and performance reviews, refining programs accordingly. * Maintain detailed records of sessions, attendance, feedback, and progress for management reporting. * Develop e-learning modules, simulations, and digital resources to expand accessibility and reach. * Create practical tools such as quick-reference guides, FAQs, and process checklists for daily use by teams. Candidate Requirements * Minimum 2 years experience in a training role. * Background in telesales or collections preferred. * Real estate industry experience is an advantage. * Proficiency in PowerPoint, Excel, Canva, Kahoot, and Learning Management Systems (LMS). * Strong presentation, communication, and facilitation skills. Why Join Us * Lead training initiatives for one of Dubai s top real estate developers. * Play a strategic role in enhancing performance across multiple business units. * Competitive salary and growth-oriented work environment.

Training Manager Sales Support

SFAI Qatar

Key Responsibilities<ul><li>Manage full lifecycle of policies and procedures (authoring, review, approval, communication)</li><li>Maintain corporate process architecture; lead RACI, controls, and handoffs</li><li>Conduct gap analyses; prioritize improvements and assign ownership</li><li>Develop KPI frameworks and performance review cadence</li><li>Lead Lean Six Sigma/Kaizen initiatives to improve quality, cost, and service</li><li>Collaborate with IT/BI to automate reporting and chair monthly reviews</li><li>Align process design with system changes; manage change initiatives</li><li>Build process capability through toolkits, playbooks, and training</li></ul>Capabilities &amp; Competencies<ul><li>Strong facilitation, change leadership, and cross-functional alignment</li><li>Structured problem-solving with focus on benefits realization</li><li>High data literacy and outcome-driven analytics</li><li>Program governance, risk, and dependency management</li></ul>Qualifications &amp; Experience<ul><li>5&ndash;12 years in process excellence/continuous improvement (transport/services preferred)</li><li>Degree in Engineering, Quality, or Business</li><li>Lean Six Sigma Black Belt (preferred); EFQM/ISO integration experience</li><li>Proven KPI design and performance management expertise</li></ul>Tools &amp; Methods<ul><li>Visio, RACI, change management tools</li><li>Lean Six Sigma: Pareto, Fishbone, 5-Why</li><li>Power BI, Tableau, Balanced Scorecard, benefits tracking</li></ul>Role Details<ul><li>Seniority Level: Mid-Senior</li><li>Industry: Transportation, Logistics, Supply Chain</li><li>Employment Type: Full-time</li><li>Functions: Management, Quality Assurance, Strategy/Planning</li><li>Skills: KPIs, Lean Six Sigma, Lean Processes</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: QAR25,000.00 per monthExperience:<ul><li>similar role : 8 years (Preferred)</li></ul>License/Certification:<ul><li>Qatar ID (Required)</li></ul>

Lead - Policy & Process Governance and Performance

Americana Foods

Join to apply for the Process Executive-GL role at Americana Foods. We are seeking a detail-oriented and experienced Process Executive Accountant to join our AP Team. The ideal candidate will be responsible for maintaining and reconciling the company's accounts payables, ensuring accuracy and compliance with accounting standards. This role requires a thorough understanding of financial principles, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams. Responsibilities <ul> <li>Responsible for the timely completion of month-end, quarterly, and year-end closing processes.</li> <li>Compile and reconcile bank statements, diligently following up on reconciling items to ensure timely resolution.</li> <li>Conduct VAT reconciliation and ensure punctual filing of returns.</li> <li>Provide support for ad-hoc assignments as required.</li> <li>Execute daily and monthly procedures to facilitate the accurate closure of sub-ledgers within specified timeframes.</li> <li>Ensure reconciliation of General Ledger accounts, maintaining easily accessible supporting documentation for each reconciliation.</li> <li>Analyze monthly results to validate the reasonableness of actual accounting results from the Oracle trial balance. Investigate and reconcile discrepancies efficiently, adhering to strict accounting closing deadlines.</li> <li>Prepare and analyze monthly balance sheet schedules. Proactively monitor and address pending items/issues, escalating concerns if necessary.</li> <li>Gather supporting documentation and maintain meticulous recordkeeping.</li> <li>Demonstrate a high degree of integrity and professionalism when handling confidential documents.</li> </ul> Qualifications, Experience & Skills <ul> <li>Bachelor's degree in Finance/Commerce, Supply Chain Management, Finance, or a related field preferred.</li> <li>2 to 3 years' prior experience in accounts payable, or related functions within a shared services environment is preferable.</li> </ul>

Process Executive-GL

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