process excellence manager

Azizi Development UAE

Job Title Training Manager Sales Support and Process Excellence Dubai, UAE Job Description Training Manager Sales Support and Process Excellence Dubai, UAE Job Location: Dubai, UAE Industry: Education / Teaching / Training Function: Training / Development Gender: Any Candidate Nationality: Any Job Type: Full-time Position Overview Azizi Developments is seeking a Training Manager to lead skill enhancement and process training for sales support functions across the organization. This role focuses on empowering teams in CRM, collections, telesales, customer service, and documentation to deliver exceptional performance aligned with business objectives. Core Duties * Design and develop engaging training programs tailored to each department s operational requirements. * Deliver in-person and virtual sessions for new hires and existing staff to strengthen process understanding and product knowledge. * Collaborate with managers to assess training needs, using performance metrics and business priorities to guide program development. * Monitor employee adherence to company protocols and best practices, providing actionable feedback for improvement. * Evaluate training effectiveness through surveys, assessments, and performance reviews, refining programs accordingly. * Maintain detailed records of sessions, attendance, feedback, and progress for management reporting. * Develop e-learning modules, simulations, and digital resources to expand accessibility and reach. * Create practical tools such as quick-reference guides, FAQs, and process checklists for daily use by teams. Candidate Requirements * Minimum 2 years experience in a training role. * Background in telesales or collections preferred. * Real estate industry experience is an advantage. * Proficiency in PowerPoint, Excel, Canva, Kahoot, and Learning Management Systems (LMS). * Strong presentation, communication, and facilitation skills. Why Join Us * Lead training initiatives for one of Dubai s top real estate developers. * Play a strategic role in enhancing performance across multiple business units. * Competitive salary and growth-oriented work environment.

Training Manager Sales Support

NxtWave

<div>
 
 
 Manager &ndash; Business Process Excellence &amp; Assurance
 
 
 
 
 Role Purpose
 
 
 
 To lead NxtWave&rsquo;s Business Process Excellence &amp; Assurance function - driving operational excellence, execution discipline and continuous improvement across the organisation. The role focuses on building data-led, scalable and efficient business processes that enable consistent delivery and sustained growth.
 
 
 
 
 
 
 
 About the Rol
 
 
 
 eWe&rsquo;re looking for a
 
 strategic hands-on leade
 
 r to manage NxtWave&rsquo;s Business Process Excellence &amp; Assurance team - a fast-growing group responsible for identifying process gaps, strengthening execution and driving measurable improvements across all business functions
 
 
 .This role is ideal for someone who thrives at the intersection of
 
 operations, data, quality assurance and problem-solving
 
 . You&rsquo;ll lead multiple improvement projects, connect insights across functions and turn operational data into clear, actionable strategies
 
 
 .You&rsquo;ll collaborate closely with business heads, ensure every initiative is tracked to closure and build systems that make NxtWave&rsquo;s scale story structured, efficient and sustainable
 
 
 
 
 
 
 .
 
 Key Responsibiliti
 
 
 
 
 esTeam Leadership &amp; Delivery Manageme
 
 
 <ul>
 <li>
 ntLead, coach and expand a team of Business Process Excellence &amp; Assurance Specialist
 </li>
 <li>
 s.Define quarterly project roadmaps and ensure timely completion of all assigned initiative
 </li>
 <li>
 s.Maintain high standards of analytical rigour, report quality and stakeholder communicatio
 </li>
 </ul>
 
 
 n.Process Review &amp; Optimizati
 
 
 <ul>
 <li>
 onOversee process reviews across Sales, Product Delivery, Marketing, HR and Support team
 </li>
 <li>
 s.Identify improvement opportunities, design better workflows and ensure consistent execution across function
 </li>
 <li>
 s.Drive closure of improvement actions and ensure measurable impact post-implementatio
 </li>
 </ul>
 
 
 n.Data Analysis &amp; Insight Generati
 
 
 <ul>
 <li>
 onUse business data to identify performance gaps, delays or inefficiencie
 </li>
 <li>
 s.Translate findings into simple, insight-driven reports for leadershi
 </li>
 <li>
 p.Build dashboards that track process health, performance trends and improvement metric
 </li>
 </ul>
 
 
 s.Cross-Functional Collaborati
 
 
 <ul>
 <li>
 onWork closely with business heads and function leads to align priorities and track outcome
 </li>
 <li>
 s.Represent the team in leadership reviews and ensure all agreed actions are execute
 </li>
 <li>
 d.Document learnings and build standard operating frameworks for repeatable succes
 </li>
 </ul>
 
 
 
 
 
 s.
 
 What We&rsquo;re Looking F
 
 
 
 
 or:Experience &amp; Backgro
 
 
 <ul>
 <li>
 und4+ years of experience
 
 in Process Excellence, Business Operations or Strategy &amp; Performa
 
 nce rol
 </li>
 <li>
 es.Minimum 2 years leading teams or cross-functional projec
 </li>
 <li>
 ts.Prior experience
 
 in EdTech or Service Operati
 
 ons preferr
 </li>
 </ul>
 
 
 ed.Analytical &amp; Technical Ski
 
 
 <ul>
 <li>
 llsStrong command of data analysis tools (Excel/Sheets; exposure to SQL or BI tools is a plu
 </li>
 <li>
 s).Ability to draw insights from data and link them to business decisio
 </li>
 <li>
 ns.Familiarity with process design and improvement framewor
 </li>
 </ul>
 
 
 ks.Leadership &amp; Execution Ski
 
 
 <ul>
 <li>
 llsProven ability to translate strategy into executi
 </li>
 <li>
 on.Strong project management and stakeholder handling capabiliti
 </li>
 <li>
 es.Track record of driving change through structured thinking and collaborati
 </li>
 </ul>
 
 
 on.Mindset &amp; Growth Orientat
 
 
 <ul>
 <li>
 ionDetail-oriented, structured and outcome-driv
 </li>
 <li>
 en.Comfortable navigating dynamic, fast-scaling environmen
 </li>
 <li>
 ts.Enthusiastic about leveragi
 
 ng AI and automati
 
 ons to make processes smarter and fast
 </li>
 </ul>
 
 
 er.Communicat
 
 
 <ul>
 <li>
 ionExcellent presentation and storytelling skills - able to simplify data and influence decisio
 </li>
 </ul>
 
 
 
 
 
 ns.
 
 Work Prof
 
 
 <ul>
 <li>
 
 ile:Working D
 
 ays: 5 days (Mon -
 </li>
 <li>
 
 Fri)Work M
 
 ode: Work-from-Office, Hyder
 </li>
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 abadCompensat
 
 ion: As per industry stand
 </li>
 </ul>
 
 
 
 
 
 
 ards
</div>

Manager Business Process Excellence & Assurance

Credence HR Services

<div>
 
 
 Hiring for multiple roles within Transformation (LSSBB) for one of our BPO Clients.
 
 
 
 
 
 
 
 Experience: 13+ Years
 
 
 
 
 Location: Hyderabad/ Bengaluru
 
 
 
 
 Preferred Industry: BFSI/F&amp;A/Mortgage/Lending
 
 
 
 
 
 
 
 Skills: LSSBB/ MBB (Mandate), Transformations, Process Excellence, Operational Excellence, Process Re-engineering, Process Improvements, Continuous Improvements, RPA, Automation
 
 
 
 
 
 
 
 Role Summary:
 
 
 <ul>
 <li>
 Led the automation/ process excellence program to meet requirements, manage UAT, and oversee go-live for specific accounts.
 </li>
 <li>
 Identify suitable processes for automation and develop business cases, project charters, and documentation (RPA assessments, BRD, use cases).
 </li>
 <li>
 Achieve targeted FTE benefits and assess business impacts.
 </li>
 <li>
 Collaborate with operations and customers to validate automation opportunities.
 </li>
 <li>
 Use statistical models and forecasting to predict volumes, capacity, and customer behavior.
 </li>
 <li>
 Apply data aggregation and mining techniques for insights through dashboards and reports.
 </li>
 <li>
 Manage multiple projects, address delays, and oversee project execution.
 </li>
 <li>
 Supervise and coach project teams, both client and internal.
 </li>
 <li>
 Handle client expectations, review deliverables, and support proposal creation and effort estimation.
 </li>
 </ul>
 
 
 
 
 In case you wish to apply for the role, write to us today at
 
 manasvi.shinde@credencehrservices.com
 
 
</div>

Sr. Manager - Transformation (Banking/ Finance/ Lending)

SFAI Qatar

Key Responsibilities<ul><li>Manage full lifecycle of policies and procedures (authoring, review, approval, communication)</li><li>Maintain corporate process architecture; lead RACI, controls, and handoffs</li><li>Conduct gap analyses; prioritize improvements and assign ownership</li><li>Develop KPI frameworks and performance review cadence</li><li>Lead Lean Six Sigma/Kaizen initiatives to improve quality, cost, and service</li><li>Collaborate with IT/BI to automate reporting and chair monthly reviews</li><li>Align process design with system changes; manage change initiatives</li><li>Build process capability through toolkits, playbooks, and training</li></ul>Capabilities &amp; Competencies<ul><li>Strong facilitation, change leadership, and cross-functional alignment</li><li>Structured problem-solving with focus on benefits realization</li><li>High data literacy and outcome-driven analytics</li><li>Program governance, risk, and dependency management</li></ul>Qualifications &amp; Experience<ul><li>5&ndash;12 years in process excellence/continuous improvement (transport/services preferred)</li><li>Degree in Engineering, Quality, or Business</li><li>Lean Six Sigma Black Belt (preferred); EFQM/ISO integration experience</li><li>Proven KPI design and performance management expertise</li></ul>Tools &amp; Methods<ul><li>Visio, RACI, change management tools</li><li>Lean Six Sigma: Pareto, Fishbone, 5-Why</li><li>Power BI, Tableau, Balanced Scorecard, benefits tracking</li></ul>Role Details<ul><li>Seniority Level: Mid-Senior</li><li>Industry: Transportation, Logistics, Supply Chain</li><li>Employment Type: Full-time</li><li>Functions: Management, Quality Assurance, Strategy/Planning</li><li>Skills: KPIs, Lean Six Sigma, Lean Processes</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: QAR25,000.00 per monthExperience:<ul><li>similar role : 8 years (Preferred)</li></ul>License/Certification:<ul><li>Qatar ID (Required)</li></ul>

Lead - Policy & Process Governance and Performance

Genpact

<div>
 
 
 Responsibilities
 
 
 
 &bull; As a Global Process Owner, you will be responsible for PTP / AP transformation across
 
 
 3 regions NAM, EMEA and APAC.
 
 
 &bull; Lead and initiate discussion as a Global process owner from Genpact with GPO client
 
 
 side and highlight key focus areas and bring in traction to support operations, CI
 
 
 initiatives and ensure implementation
 
 
 &bull; Build in-depth understanding of the metrics &amp; ensure to meet as per agreed KPIs /
 
 
 SLAs targets as applicable. Also highlight and showcase keys challenges/issues where
 
 
 so the teams face to bring in support from client side
 
 
 &bull; Leading internal &amp; External Audits: Support Ops Compliance / Surveillance teams to
 
 
 ensure zero audit observations and findings. Extensively involve in building MAPs &ndash;
 
 
 Management action plans wherever required and applicable. This needs outstanding
 
 
 governance in checking for policy and practice adherence
 
 
 &bull; Review the team&rsquo;s day to day activities, including but not limited to invoicing, audit
 
 
 requests, analysis and other requests pertaining to the accounts payable process
 
 
 &bull; You should partner with your global teams to set up and supervise vendor master file,
 
 
 Payments, T&amp;E Processing and Audits, External Regulatory reporting (Eg 1099, DADS2
 
 
 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special
 
 
 Processes.
 
 
 &bull; Respond to customer requests from legal, internal/external audit or business units,
 
 
 assisting with management response and resolution for in scope areas of responsibility
 
 
 &bull; Generating business for the organization, need to drive P&amp;L account for the Service
 
 
 tower, owning the business for success through Finance, Process perfection, People,
 
 
 and digital.
 
 
 &bull; Working with Business leader, functional leaders, Vertical and Organization wide
 
 
 leaders to build future solutions.
 
 
 &bull; You should be open to work across shift as per the business requirement
 
 
 Qualifications we seek in you! Education qualifications
 
 
 &bull; Graduate in Procurement, Business or Economics from a reputed University (MBA
 
 
 preferred) Preferred skills
 
 
 &bull; Meaningful amount of experience in AP/PTP operations
 
 
 &bull; Subject matter expert, specialist and ability to coach &amp; mentor team members on PTP
 
 
 operations&bull; Experience in drawing a PTP transformation roadmap and its implementation
 
 
 &bull; Good understanding of emerging digital tools, workflows and technology in PTP
 
 
 processes
 
 
 &bull; Demonstrate validated understanding of lean six sigma framework to drive continuous
 
 
 performance improvement
 
 
 &bull; Knowledge of Oracle Fusion ERP software an advantage
 
 
 &bull; Good analytical and problem-solving skills with ability to handle team and client
 
 
 discussions.
 
 
 &bull; Influencing skills, creative thinking/innovative mind-set
 
 
 &bull; Outstanding interpersonal, verbal and written communication skills
 
 
 &bull; Prior exposure to sophisticated work environment in multi-national set up.
 
 
 
 &bull;
 
 Should be flexible with work timings
 
 
 
 Overall experience of 15+ yrs in F&amp;A domain with good exposure to having led PTP/
 
 
 
 
 AR towers in Transitions and Transformation
 
 .
 
 This will majorly be an IC role , entire
 
 
 
 
 stakeholder management , client interaction. Will have teams supporting him in carrying
 
 
 
 
 out the Transformation role.
 
 
 
 
 
 Role will entail strong client centric and enterprising role, be able to work on solution
 
 
 design and customize to meet the client needs. High business insights and acumen
 
 
 with unparalleled approach on Client Management, Product/ Project Management,
 
 
 Transition and Process Excellence..
 
 
 Functional experience in implementing workflows and digital tools will be added
 
 
 advantage.
 
 
 
 
 
 
 
 
 
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without
 
 
 
 
 regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status,
 
 
 
 
 military/veteran status, genetic information, sexual orientation, gender identity, physical or
 
 
 
 
 mental disability or any other characteristic protected by applicable laws.
 
 Genpact is committed to
 
 
 creating a dynamic work environment that values diversity and inclusion, respect and integrity,
 
 
 customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and
 
 
 Facebook.
 
 
 Furthermore, please do note that Genpact does not charge fees to process job applications and
 
 
 applicants are not required to pay to participate in our hiring process in any other way. Examples of
 
 
 such scams include purchasing a 'starter kit,' paying.
 
</div>

Assistant Vice President - Procure to pay

Americana Foods

<div>
 We are seeking a detail-oriented and experienced Process Executive Accountant to join our AP Team. The ideal candidate will be responsible for maintaining and reconciling the company's accounts payables, ensuring accuracy and compliance with accounting standards. This role requires a thorough understanding of financial principles, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams.
 
 
 <ul>
 <li>
 Responsible for the timely completion of month-end, quarterly, and year-end closing processes.
 </li>
 <li>
 Compile and reconcile bank statements, diligently following up on reconciling items to ensure timely resolution.
 </li>
 <li>
 Conduct VAT reconciliation and ensure the punctual filing of returns.
 </li>
 <li>
 Provide support for ad-hoc assignments as required.
 </li>
 <li>
 Execute daily and monthly procedures to facilitate the accurate closure of sub-ledgers within specified timeframes.
 </li>
 <li>
 Ensure reconciliation of General Ledger accounts, maintaining easily accessible supporting documentation for each reconciliation.
 </li>
 <li>
 Analyse monthly results to validate the reasonableness of actual accounting results from the Oracle trial balance. Investigate and reconcile any discrepancies efficiently and intelligently, adhering to strict accounting closing deadlines.
 </li>
 <li>
 Prepare and analyse monthly balance sheet schedules. Proactively monitor and address pending items/issues, escalating concerns if necessary.
 </li>
 <li>
 Gather supporting documentation and maintain meticulous recordkeeping.
 </li>
 <li>
 Demonstrate a high degree of integrity and professionalism when handling confidential documents.
 
 
 </li>
 </ul>
 
 Qualifications, Experience &amp; Skills
 
 
 
 
 Academic and professional qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Finance/commerce, Supply Chain Management, Finance, or a related field preferred.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2 to 3 years&rsquo; prior experience in accounts payable, or related functions within a shared services environment is preferable.
 </li>
 </ul>
</div>

Process Executive-GL

NICE ONE

<div>Niceone is a dynamic, industry-leading e-commerce retailer celebrated for our operational excellence, dedication to diversity, and relentless pursuit of innovation. As part of our continued growth, we are excited to invite an experienced, solutions-oriented professional to join our operations team as an Operations Excellence Manager. In this role, you will be instrumental in driving process optimization, continuous improvement, and high-performance standards across our organization. If you are passionate about operations, efficiency, and collaborative problem-solving, Niceone is the ideal environment to elevate your career in digital retail.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Operations Excellence and Process Improvement</h2><ul>
<li>Process Optimization: Lead the identification, analysis, and redesign of operational processes to improve efficiency, effectiveness, and quality across all functional areas.</li>
<li>Continuous Improvement Initiatives: Design and deploy Lean, Six Sigma, and other process improvement methodologies to enhance productivity and reduce operational waste.</li>
<li>Project Leadership: Manage cross-functional projects from inception through execution, ensuring timely delivery and alignment with organizational goals.</li>
<li>Performance Measurement: Define and track key process metrics (KPIs) to assess impact, uncover improvement opportunities, and report progress to leadership.</li>
<li>Change Management: Foster a culture of operational excellence by championing best practices, engaging team members, and supporting seamless change adoption.</li>
<li>Collaboration &amp; Training: Work closely with department heads and teams to deliver training, share process improvements, and align operational objectives companywide.</li>
<li>Customer Experience Enhancement: Partner with customer-facing teams to streamline service delivery and elevate overall customer satisfaction.</li>
</ul><h3 class="jobSectionHeader">Required Skills and Qualifications &ndash; Operations Excellence Leadership</h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master&rsquo;s is an advantage).</li>
<li>Minimum of 5 years&rsquo; experience in operations excellence, process improvement, or operations management, preferably within e-commerce, retail, or FMCG sectors.</li>
<li>Strong understanding of Lean, Six Sigma, and other process improvement frameworks (certification is a plus).</li>
<li>Demonstrated expertise in leading cross-functional teams and delivering successful improvement projects.</li>
<li>Exceptional analytical, problem-solving, and organizational skills.</li>
<li>Proficiency with process mapping tools, data analysis, and project management software.</li>
<li>Excellent communication, presentation, and stakeholder engagement abilities.</li>
<li>A collaborative, adaptable approach with a commitment to diversity, equity, and continuous learning.</li>
<li>Fluency in Arabic is required; English proficiency is an asset.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Excelling as an Operations Excellence Manager at Niceone</h4><ul>
<li>Strategic thinking with an ability to translate vision into actionable initiatives.</li>
<li>Team empowerment, inclusive leadership, and strong interpersonal skills.</li>
<li>Resilient, results-oriented mindset and ability to drive change in a fast-paced environment.</li>
<li>High ethical standards and respect for confidentiality and company values.</li>
<li>Open-mindedness and cultural sensitivity within a diverse, collaborative team.</li>
</ul><h5 class="jobSectionHeader">What Niceone Offers &ndash; Join Our Operations Excellence Team</h5><ul>
<li>An inclusive, supportive company culture dedicated to diversity and equal opportunity for all team members.</li>
<li>Comprehensive onboarding, ongoing training, and clear career advancement paths within a rapidly growing organization.</li>
<li>Competitive salary, performance incentives, and exclusive staff discounts.</li>
<li>Flexible work arrangements and a healthy work-life balance in a thriving industry.</li>
<li>Access to wellness initiatives and engagement in meaningful team activities.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Advance Your Operations Excellence Career with Niceone</h6>
If you are a motivated, innovative professional eager to make a measurable impact and advance operational excellence, apply today for the &quot;Operations Excellence Manager&quot; role. Niceone welcomes applicants from all genders, backgrounds, and experiences, and is committed to cultivating an equitable and vibrant workplace. Join us to shape the future of operational excellence in digital retail&mdash;apply now and grow your career with Niceone!</div>

Operations Excellence Manager

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