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application support engineer Jobs in Cairo

application support engineer

product analyst

Enpal Egypt

<div>
 
 Unternehmensbeschreibung
 
 
 
 We&rsquo;re a fast-growing company in the
 
 new
 
 energy space, focused on developing innovative, high-impact products. As our portfolio expands, we&rsquo;re looking for a strategic, proactive Product Portfolio &amp; Lifecycle Manager to take ownership of how we manage and evolve our product lineup.
 
 
 This is a high-impact role at the intersection of product, operations, and data &mdash; ideal for someone who thrives in complexity, sees the big picture, and enjoys driving continuous improvement.
 
 
 
 Stellenbeschreibung
 
 
 
 
 The Role
 
 
 
 You&rsquo;ll the manage the operations of our product portfolio across its lifecycle. From new product introductions to managing phase-outs, you&rsquo;ll ensure smooth transitions, balanced inventory, and data-driven decision-making. You'll work cross-functionally with supply chain, product, commercial, and tech teams to implement and continuously refine our portfolio processes.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Portfolio Monitoring &amp; Strategic Insight
 </li>
 <li>
 Monitor key portfolio KPIs (e.g. average PV module count, battery size, supplier share, product mix).
 </li>
 <li>
 Identify trends, risks, or deviations and recommend targeted actions to align with business goals.
 </li>
 <li>
 Deliver regular insights to help steer product strategy and optimize commercial outcomes.
 </li>
 <li>
 Lifecycle Ownership
 </li>
 <li>
 Coordinate and execute product phase-ins and retirements, ensuring alignment with material planning and inventory management.
 </li>
 <li>
 Prevent understocking or overstocking by balancing timing, demand, and supply chain realities.
 </li>
 <li>
 Act as a lifecycle owner, ensuring all internal stakeholders are aligned and equipped through transitions.
 </li>
 <li>
 Systems &amp; Structural Oversight
 </li>
 <li>
 Ensure correct setup and maintenance of product structures and metadata across systems (e.g. ERP, Salesforce).
 </li>
 <li>
 Work closely with technical and system stakeholders to enable efficient bulk updates and structural changes.
 </li>
 <li>
 Maintain a scalable, accurate foundation for portfolio tracking and process automation.
 </li>
 <li>
 Operational Excellence &amp; Cross-Functional Collaboration
 </li>
 <li>
 Drive continuous improvement in how we manage the product portfolio and lifecycle.
 </li>
 <li>
 Collaborate with stakeholders across planning, engineering, sales, and product to align goals and execution.
 </li>
 <li>
 Lead initiatives that improve system usability, process efficiency, and responsiveness to business needs.
 
 
 
 </li>
 </ul>
 
 Why This Role?
 
 
 
 <ul>
 <li>
 Strategic scope with high visibility and tangible impact.
 </li>
 <li>
 Ownership of a core business function with room to grow and shape it.
 </li>
 <li>
 Collaborative, mission-driven environment working on meaningful technologies.
 
 
 
 </li>
 </ul>
 
 Qualifikationen
 
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Experience in product operations, lifecycle management, or portfolio strategy - ideally in a hardware or supply chain-heavy environment.
 </li>
 <li>
 Strong analytical capabilities and comfort working with data to guide decisions.
 </li>
 <li>
 Familiarity with ERP and CRM systems; Salesforce experience is a plus.
 </li>
 <li>
 Excellent collaboration and stakeholder management skills.
 </li>
 <li>
 A proactive, ownership-driven mindset and eagerness to improve systems and processes.
 
 
 
 </li>
 </ul>
 
 Zus&auml;tzliche Informationen
 
 
 
 <ul>
 <li>
 Work at Germany's first green unicorn and actively help shape the solar energy transition.
 </li>
 <li>
 The sun shines all over the world &ndash; at Enpal, you'll find a highly motivated and diverse team with more than 65 different nationalities.
 </li>
 <li>
 We check every startup box &ndash; in our modern office in Berlin-Friedrichshain, you'll find everything your heart desires, from ping-pong tables and a yoga corner to a rooftop terrace and fully stocked drink fridges.
 </li>
 <li>
 Your kick-start at Enpal &ndash; on your onboarding day, you'll get to know the company, your teammates, and our founder Mario.
 </li>
 <li>
 Stay in the loop &ndash; whether it's company figures at our monthly all-hands meetings or the inner workings of a photovoltaic system at our Lunch &amp; Learn, you'll always be up to date.
 </li>
 <li>
 The energy transition only works together &ndash; at Enpal, you can expect legendary team spirit and unforgettable team events.
 </li>
 <li>
 No progress without mistakes &ndash; we foster a strong feedback culture and grow with your input.
 </li>
 </ul>
</div>

Product Analyst

Coca-Cola HBC

<div>
 
 
 Department:
 
 DTPS Digital PMO
 
 
 
 Location:
 
 Egypt (Cairo), Greece (Athens) or Bulgaria (Sofia)
 
 
 
 
 
 
 The Product Analyst
 
 acts as the key player in designing, building / delivering an E2E digital product that meets business requirements, leverage latest technology trends. He/She ensures long term stability, maintainability, compliance &amp; data integrity according to the CCH landscape &amp; standards.
 
 
 
 
 
 
 YOUR NEW KEY RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Acting as SME in the area of SPM ServiceNow and as a bridge between business stakeholders (requestors) and the delivery team while supporting the product manager in refining the backlog and delivering value to the business while ensuring high levels of end user satisfaction.
 </li>
 <li>
 Responsible to analyze the business requirements, turn them in technical requirements and provide input to effort estimation, and keeping Product Backlog and documentation up to date
 </li>
 <li>
 Together with Product manager and Architects validate process compliance of new requirements, targeting simplification and standardization of proposed solutions
 </li>
 <li>
 Align solution UI/UX aspects with Business Owners and other stakeholders, validate the technical realization
 </li>
 <li>
 Proactively identify and address performance and usability gaps, regularly analyze end users feedback. Provide concise recommendations to sustainable improvements or simplifications
 </li>
 <li>
 Provide guidance to business team on existing and future ServiceNow Platform Capabilities and anticipate business requirements, identify Proof of Concept opportunities
 </li>
 <li>
 Prioritize the Product Backlog together with the Product manager as part of DevSecOps Teams, and in alignment with the Product Roadmap
 </li>
 <li>
 Participate in
 
 Product Development team
 
 and contribute
 
 Release &amp; PI Package scope
 
 delivery
 </li>
 <li>
 Assess and prioritize the backlog items of already approved PI scope, incl. detailed business analysis
 </li>
 <li>
 Analyze detailed business requirements, prepare business design, define backlog items, approve solution design with Platform and Solution Architects.
 </li>
 <li>
 Update Product training documentation
 </li>
 <li>
 Participate in
 
 Product Operations Team
 
 and work on
 
 Continuous product &amp; service improvements
 
 </li>
 <li>
 Contribute to the improvement of service delivery &amp; availability
 </li>
 <li>
 Provide assessment of escalated Incidents &amp; Problems to assure faster issue resolution
 </li>
 <li>
 Provide guidance for backlog prioritization
 </li>
 <li>
 Proactively monitor and report on product stability and performance. Provide clear recommendations for sustainable improvements
 </li>
 <li>
 Engage in proactive monitoring and identification of opportunities for product improvements
 </li>
 <li>
 Deliver Product system trainings on the bigger Product Enhancements when such introduced
 </li>
 </ul>
 
 
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 <ul>
 <li>
 University Degree in the relevant area
 </li>
 <li>
 3+ years of experience in ServiceNow Service Portfolio Management module, including demand management, project management, resource management, and application portfolio management modules.
 </li>
 <li>
 Experience in working together with Business Owners and Technical Teams on providing solutions to business requests
 </li>
 <li>
 Strong skills in eliciting, analyzing, and documenting business requirements, user stories, and acceptance criteria, ensuring alignment with business objectives and stakeholder needs.
 </li>
 <li>
 Knowledge and experience with Agile/Scaled Agile and DevSecOps delivery models.
 </li>
 <li>
 Expertise in analyzing data to derive insights, create reports, and provide recommendations for optimizing the customized for CCH ServiceNow SPM module and improving overall product performance.
 </li>
 <li>
 Excellent communication and interpersonal skills for facilitating workshops, leading meetings, and collaborating effectively within Agile teams and across departments
 </li>
 <li>
 Strong analytical and problem-solving abilities to identify challenges, evaluate solutions, and make informed decisions that align with strategic goals.
 </li>
 <li>
 Commitment to continuous learning and improvement, staying updated with the latest trends in ServiceNow, Agile methodologies, and industry best practices to enhance product delivery.
 </li>
 <li>
 Ability to lead discussions and capture business requirements in a structured manner, analyze, assess and provide guidance on potential technical solution
 </li>
 <li>
 Certifications related to ServiceNow will be considered as advantage
 </li>
 <li>
 Skills &amp; experience in usage of DevSecOps Management platforms and tools (i.e. SAFe, MS Azure DevOps)
 </li>
 <li>
 Proven ability to work in a multi-cultural environment
 </li>
 <li>
 Ability to work independently and as part of a team, meeting expected deadlines and with quality
 </li>
 <li>
 Strong communication and influencing skills
 </li>
 <li>
 English proficiency
 </li>
 </ul>
 
 
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM
 
 
 
 
 
 
 We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC - one of the world&rsquo;s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 
 
 
 Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone&rsquo;s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value
 
</div>

Product Analyst - PMO

Talent 360 ME

<div>
 About the Role:
 
 
 We&rsquo;re looking for a talented and analytical data analyst to join our growing team and help us level up our football-focused gaming app. You will play a key role in driving product improvements, optimizing user engagement, and supporting data-driven decision-making across the company.
 
 
 This is a unique opportunity to work at the intersection of gaming, sports analytics, and user behavior, with the freedom to explore insights that make a direct impact.
 
 
 Key Responsibilities:
 
 
 Analyze user behavior, in-game performance, retention, and monetization to support product development and growth strategies.
 
 
 Build and maintain dashboards, reports, and KPIs to monitor player engagement and app performance.
 
 
 Collaborate closely with product managers, developers, and marketing teams to test and evaluate new features or campaigns.
 
 
 Run A/B tests and provide actionable recommendations to optimize gameplay and user experience.
 
 
 Segment users based on playing styles, purchasing habits, or churn risk to improve personalization and targeting.
 
 
 Translate complex data into clear business insights and present findings to non-technical stakeholders.
 
 
 Required Qualifications:
 
 
 Minimum 3 years of experience as a data analyst, preferably in the gaming or mobile app industry.
 
 
 
 Proven Experience At a Reputable Application Or Tech Company.
 
 
 
 Strong proficiency in SQL and data visualization tools such as Tableau, Power BI, or Looker.
 
 
 Solid understanding of product analytics and experimentation (e.g., A/B testing, cohort analysis).
 
 
 Familiarity with tools like Google Analytics, Firebase, Mixpanel, or Amplitude.
 
 
 Excellent problem-solving skills and a passion for data-driven storytelling.
 
 
 Bonus: Strong interest in football (soccer) and/or experience with fantasy leagues, sports apps, or gaming platforms.
 
 
 Working conditions:
 
 
 <ul>
 <li>
 Hybrid
 </li>
 <li>
 From Sunday to Thursday.
 </li>
 <li>
 Friday and Saturday are off
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Social insurance
 </li>
 <li>
 Medical insurance
 
 
 
 </li>
 </ul>
 Work location: Zamalek
</div>

Data Analyst / Data Scientist

KnowledgeNet

<div>
 
 Objective
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Responsible for understanding and analyzing the business needs of a solution or a product, translating them into clear requirements, and facilitating effective communication between stakeholders and development teams.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Gathering, reviewing, and analyzing business requirements to identify the area of improvement.
 </li>
 <li>
 Create a detailed business analysis, outlining problems, opportunities, and solutions for a business.
 </li>
 <li>
 Write BRDs, SRSs, FRSs, User Stories, and Acceptance Criteria.
 </li>
 <li>
 Perform detailed functional and non-functional solution requirements specifications.
 </li>
 <li>
 Collaborate with the UX team to ensure UX design aligns completely with documented business requirements.
 </li>
 <li>
 Support developers and QC engineers by clarifying requirements or business concerns raised anytime within the development lifecycle.
 </li>
 <li>
 Support the product manager in product positioning, release planning, and vision/roadmap creation/update.
 </li>
 <li>
 Demonstrate to stakeholders the solution scope, business value, solution design, requirements, and identified risks.
 </li>
 <li>
 Periodically report project status to Tech lead/ principal.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or any related field.
 </li>
 <li>
 5-7 years of experience as Senior Business Analyst with investment business background.
 </li>
 <li>
 Highly proficient technical writing capabilities with advanced skills in Microsoft Office.
 </li>
 <li>
 Good understanding of business processes and process improvement methodologies.
 </li>
 <li>
 Proficiency in project management methodologies, such as Agile or Waterfall.
 </li>
 <li>
 Proficiency in SQL and database management is a plus.
 </li>
 <li>
 Proficiency in issue-tracking tools, such as Jira.
 </li>
 <li>
 Proficiency in English spoken and written.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 USD Salaries: Earn a competitive salary in USD, with growth tied directly to your performance and impact.
 </li>
 <li>
 Comprehensive Benefits: Enjoy full social insurance and healthcare coverage to support your well-being.
 </li>
 <li>
 Flexible Work Environment: Embrace our hybrid work model and shape a schedule that fits your lifestyle and maximizes your productivity.
 </li>
 <li>
 Continuous Growth: Stay ahead in a rapidly evolving world with access to ongoing learning and development opportunities.
 </li>
 <li>
 Autonomy &amp; Impact: Define success on your terms. We provide the freedom, tools, and support you need to thrive and make a meaningful difference.
 </li>
 <li>
 Inclusive Culture: Be your authentic self. Join a team that values every voice, celebrates diversity, and fosters innovation through inclusion.
 
 
 </li>
 </ul>
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</div>

Senior Business Analyst

Suez Canal Bank

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 The Corporate Banking Credit Analyst &ndash; Corporate Banking is responsible for conducting financial analysis, risk assessment, and credit evaluation of corporate clients. This role supports Relationship Managers (RMs) and the credit team by preparing high-quality credit proposals, ensuring compliance with risk policies, and monitoring portfolio performance. The Credit Analyst plays a key role in ensuring sound credit decision-making and portfolio quality.
 
 
 
 
 
 
 Duties and responsibilities:
 
 
 
 
 
 
 1. Credit Analysis &amp; Risk Assessment
 
 
 &bull; Conduct in-depth financial analysis of corporate clients, including reviewing financial statements, cash flow analysis, and industry trends
 
 
 &bull; Assess creditworthiness by evaluating financial ratios, leverage, liquidity, and repayment capacity
 
 
 &bull; Identify key risks and propose appropriate risk mitigation strategies
 
 
 &bull; Ensure that credit assessments align with the bank&rsquo;s risk appetite, policies, and regulatory requirements
 
 
 
 
 
 2. Credit Proposal Preparation
 
 
 &bull; Prepare high-quality credit proposals, risk assessments, and loan recommendations for approval
 
 
 &bull; Structure credit facilities that suit client needs while maintaining acceptable risk levels
 
 
 &bull; Collaborate with Relationship Managers (RMs) to gather client information and structure deals effectively
 
 
 &bull; Ensure timely submission of credit applications, addressing queries from risk and credit committees
 
 
 
 
 
 3. Portfolio Monitoring &amp; Early Warning Signals
 
 
 &bull; Monitor existing credit exposures and track the performance of corporate loan portfolios.
 
 
 &bull; Identify early warning signals (e.g., declining financials, delayed payments) and recommend appropriate actions
 
 
 &bull; Assist in credit reviews, renewals, and modifications of loan facilities
 
 
 &bull; Support the Non-Performing Loan (NPL) management process by providing data-driven insights
 
 
 
 
 
 4. Compliance &amp; Documentation
 
 
 &bull; Ensure all credit proposals and client documents comply with regulatory guidelines and internal policies
 
 
 &bull; Maintain accurate and up-to-date records of credit files and loan agreements
 
 
 &bull; Support internal and external audits by providing necessary credit-related documentation
 
 
 
 
 
 
 
 
 
 Job specification:
 
 
 
 
 
 
 
 Education:
 
 
 
 &bull; Bachelor&rsquo;s or master&rsquo;s degree in finance, Accounting, Business Administration, or a related field
 
 
 
 
 
 
 Experience:
 
 
 
 &bull; 3+ years of experience in credit analysis, financial risk assessment, or corporate banking
 
 
 &bull; Strong knowledge of financial statement analysis, credit risk assessment, and industry evaluation
 
 
 &bull; Proficiency in financial modeling, credit scoring, and forecasting techniques.
 
 
 &bull; Strong attention to detail, analytical mindset, and problem-solving skills
 
 
 &bull; Familiarity with banking regulations, and risk management frameworks
 
 
 
</div>

Corporate Banking Credit Analyst

Koinz

<div>
 
 Requirements
 
 
 
 Must-Have:
 
 
 <ul>
 <li>
 Currently pursuing or recently completed a Bachelor&rsquo;s degree in Computer Science, Engineering, Business, Marketing, or a related field.
 </li>
 <li>
 Strong interest in product management, technology, or digital platforms.
 </li>
 <li>
 Analytical mindset: comfortable with numbers, research, and data analysis basics (e.g., Excel or Google Sheets).
 </li>
 <li>
 Strong communication skills (written and verbal, Arabic and/or English).
 </li>
 <li>
 Curious, eager to learn, and willing to take initiative.
 </li>
 <li>
 Organized and able to handle multiple tasks or projects.
 
 
 </li>
 </ul>
 Nice-to-Have:
 
 
 <ul>
 <li>
 Some experience in student projects, internships, or extracurriculars related to product, tech, startups, or research.
 </li>
 <li>
 Familiarity with mobile or web apps as a user, and able to articulate opinions about user experience.
 </li>
 <li>
 Exposure to design tools (e.g., Figma) or analytics platforms (e.g., Google Analytics, Firebase) is a plus, but not required.
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Support User Research: Help conduct user interviews, surveys, or feedback collection for ongoing product features.
 </li>
 <li>
 Market &amp; Competitor Analysis: Assist in researching competitors, industry trends, and documenting findings for the team.
 </li>
 <li>
 Data Gathering &amp; Reporting: Collect and organize product data, help with basic analysis, and prepare simple reports.
 </li>
 <li>
 Assist in Documentation: Take notes during team meetings, draft user stories, and help document requirements or feature specifications.
 </li>
 <li>
 Collaborate with Teams: Communicate with design, engineering, and business teams to follow up on ongoing projects.
 </li>
 <li>
 Prototype &amp; Testing Support: Help review wireframes/prototypes, conduct usability testing, and summarize findings.
 </li>
 <li>
 General Team Support: Help with ad hoc tasks such as preparing presentations, scheduling, or organizing files.
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

Product Management Internship

Credit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Assist in the end-to-end product development lifecycle including ideation, design, testing, and launch of corporate products.
 </li>
 <li>
 Conduct market research and competitive analysis to identify client needs, emerging trends, and opportunities for product innovation in both corporate and sustainable finance sector
 </li>
 <li>
 Collaborate with stakeholders across business, risk, compliance, and marketing to ensure alignment and compliance throughout product development.
 </li>
 <li>
 Support the preparation of product documentation, pricing strategies, and go-to-market plans
 </li>
 <li>
 Monitor product performance post-launch and recommend enhancements or adjustments as needed
 </li>
 <li>
 Support the development of frameworks, guidelines, and processes to embed sustainability considerations in product lifecycle management
 </li>
 <li>
 Support the integration of green and sustainable finance principles into existing and new product offerings.
 </li>
 <li>
 Prepare reports and presentations for the Head of Corporate Product Development and senior management.
 </li>
 <li>
 Stay informed about industry trends, regulatory changes, and best practices in corporate products, green finance, and sustainability regulations.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 Corporate banking background of at least 3 years
 </li>
 <li>
 Credit Course is a plus
 </li>
 </ul>
</div>

Corporate Banking Product Development Officer

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