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associate product manager

noon

<div>
 
 
 Job title: Associate Product Manager
 
 
 
 
 Location: Noon Egypt, New Cairo
 
 
 
 
 Reporting to: Product Manager
 
 
 
 
 
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, Noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. Noon is a work in progress; we&rsquo;re six years in, but only 5% done. Noon&rsquo;s mission: every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 Product Management lies at the crossroads of technology, business, and user experience. It involves the strategic planning, execution, and continuous improvement of products to meet and exceed customer needs, drive growth, and sustain competitive advantage.
 
 As a Product Manager
 
 , you will navigate through complex challenges, leveraging your technical background, analytical skills, and customer insights to deliver solutions that truly make a difference.
 
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Discovery process: engage continuously with users, stakeholders, designers, and engineering colleagues to discover and develop solutions that deliver significant product and business impact. Your goal is to create solutions that are valuable to users, usable in design, feasible from an engineering perspective, and viable for the business.
 </li>
 <li>
 Requirements and features development: gather and analyze feedback from customers, stakeholders, and your team to define requirements, features, and end products that align with noon&rsquo;s vision and goals.
 </li>
 <li>
 Technical knowledge: maintain a strong passion for technology, with knowledge in SQL, HTML/CSS, APIs, and understanding of your domain's architecture. Be familiar with the differences between backend and frontend technologies.
 </li>
 <li>
 User experience: work collaboratively with product designers to deliver intuitive and valuable customer experiences, understanding and contributing to UX practices.
 </li>
 <li>
 Documentation: write clear product requirement documents (PRDs) and user stories, ensuring all documentation is up to date and serves as a reliable source of information.
 </li>
 <li>
 Analytical: identify and understand the key user metrics and business KPIs of your domain. Build dashboards to monitor these KPIs and make data-backed decisions.
 </li>
 <li>
 Data-driven decision making: champion a data-driven approach to product development by leveraging both qualitative and quantitative research methods to uncover and address customer needs effectively.
 </li>
 <li>
 Performance tracking: define key performance indicators (KPIs) for user-facing commerce experiences, platforms, and services. Ensure accurate instrumentation for tracking progress against these goals, enabling informed decision-making and continuous improvement.
 </li>
 <li>
 Execution excellence: demonstrate outstanding capabilities in specifications, planning, development, reflection, measuring, learning, and communication. Your ability to execute flawlessly will be paramount.
 </li>
 <li>
 Rollout strategy: independently ship features and demonstrate their measured impact with minimal guidance. Develop rollout plans based on stakeholder input, ensuring all parties are aware of their roles and responsibilities. Coordinate with stakeholders throughout the rollout process and create necessary training materials or SOPs.
 </li>
 <li>
 Support engagement: be hands-on with support to gain insights into product usage and identify areas for improvement. Maintain an overview of your team/domain support SLAs.
 </li>
 <li>
 Commercial acumen: understand the commercial objectives of your domain and how it fits within the wider context of noon. Recognize the importance of aligning product solutions with business goals.
 </li>
 <li>
 Cross-functional collaboration: work alongside the growth, engineering, creative, and design teams to transform the product vision into tangible prototypes and mockups, ensuring that every product or feature launched exceeds user expectations.
 </li>
 <li>
 Agile team leadership: lead a cross-functional agile team, including engineers, product designers, and application support personnel, to deliver exceptional customer experiences that set the standard in the industry.
 </li>
 <li>
 Road mapping: collaborate with senior PMs to prioritize product decisions and manage the product roadmap with varying degrees of confidence over different time frames.
 </li>
 <li>
 Product strategy and evangelism: contribute to the long-term direction and strategy of the product, inspiring stakeholders and customers with the vision of the future.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelors in Computer Science, Computer Engineering, Information Technology, Data Science or a similar field.
 </li>
 <li>
 Passion for product management: Show a deep understanding of the product development lifecycle and agile methodologies through studies, internships, or personal projects.
 </li>
 <li>
 Independent and self-directed: Navigate complex projects independently, showcasing problem-solving skills and ownership.
 </li>
 <li>
 Communication and influence: Possess exceptional skills in leading through influence and communicating technical issues to diverse audiences.
 </li>
 <li>
 Technical proficiency: Engage with technical aspects of product development, including analytics dashboards and understanding front-end tweaks.
 </li>
 <li>
 Bias for action: Favor action over inaction, learning by doing in the face of uncertainty.
 </li>
 <li>
 Taking initiative: Anticipate needs, think ahead, and take on work proactively.
 </li>
 <li>
 Resourcefulness: Identify what you need and actively seek answers, especially in a dynamic environment like Noon.
 </li>
 <li>
 Influence: Excel in persuading and guiding stakeholders and colleagues across disciplines from the start.
 </li>
 <li>
 Learning / growth mindset: Embrace constant learning and view setbacks as growth opportunities.
 </li>
 <li>
 Judgement / intuition: Make informed decisions and back them with rationale.
 </li>
 <li>
 Courage: Undertake new challenges and accept the risk of failure that comes with innovation.
 </li>
 <li>
 High agency: Overcome obstacles to achieve your objectives.
 </li>
 <li>
 Curiosity: Approach learning and work with humility, focusing on what&rsquo;s best for the problem, users, and product.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 
 &lsquo;noon isn&rsquo;t for everyone. And that&rsquo;s okay.&rsquo; This is one of our core operating principles.
 
 
 
 
 
 We're looking for resourceful doers. Thinkers who are both creative and analytical. Problem solvers who are enthusiastic about delivering results. Our ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy and often ambiguous environment.
 
 
 
 
 
 If the above values resonate with you, then noon might be the place for you.
 
</div>

Associate Product Manager

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Associate Manager - Marketplace Operations | MAF Retail | Retail Corporate Egypt
 
 
 
 Role Summary
 
 
 
 The Associate &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures. The role holder is also responsible for optimizing the entirety of the order fulfillment process to ensure efficient and accurate processing of customer orders. This involves managing inventory, coordinating with suppliers and last-mile partners, and resolving any fulfillment-related issues. Conversely, Customer Experience oversight is dedicated to enhancing overall customer interaction and satisfaction. He/she will also be responsible for playing an important part in maintaining seller satisfaction, customer satisfaction, retention, and overall marketplace success.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Provide timely assistance to sellers across all channels regarding account management, product listings, orders, and payments.
 </li>
 <li>
 Investigate and effectively resolve seller concerns and disputes while educating them on platform policies and best practices for compliance and optimal selling.
 </li>
 <li>
 Partner closely with internal teams like Account Managers, Operations, and Customer Service to align on seller experience and contribute to marketplace growth initiatives.
 </li>
 <li>
 Identify and implement improvements to existing processes, defining and updating Standard Operating Procedures (SOPs) to enhance efficiency and reduce overhead.
 </li>
 <li>
 Lead and execute small-scale improvement projects or components of larger initiatives to enhance operational performance and quality.
 </li>
 <li>
 Own specific goals and targets, track progress on key metrics, and conduct regular audits to ensure quality and compliance within the functional area.
 </li>
 <li>
 Drive ongoing process enhancements, contribute to error correction, and collaborate with other teams to ensure continuous improvement in program efficiency and effectiveness.
 </li>
 <li>
 Provide training and feedback to direct reportees when required.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry .
 </li>
 <li>
 MS Excel, MS Office Suite
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate Manager - Marketplace Operations

MAGRABi Retail Group

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 CRM Associate Manager play a key role in building customer relationship &amp; brand loyalty across our e-commerce and physical stores. This role will be responsible for developing, implementing, and optimizing a group-wide CRM strategy, working closely with teams like marketing, e-commerce, merchandising, operations teams..etc.
 
 
 This data-driven role will leverage the expertise in CRM platforms &amp; omni-channel marketing to craft compelling customer lifecycle communications. This will directly impact MAGRABi bottom line by improving key metrics like customer lifetime value (CLTV) and retention rate.
 
 
 
 
 
 
 Qualifications And Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing or any relevant field.
 </li>
 <li>
 Proficiency in CRM platforms (Emarsys or any similar CRM platform).
 </li>
 <li>
 Basic understanding of HTML.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, including Excel and PowerPoint
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 7 to 10 years of experience in relevant field. Experience in CRM, Campaign Management. (E-Commerce, Retail or Service based industry &ldquo;Airlines, banks...etc.).
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop, implement &amp; optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications) to target different customers segments.
 </li>
 <li>
 Prepare, update &amp; optimize the campaigns calendar in alignment with Creative, merchandising &amp; operations teams.
 </li>
 <li>
 Setup and manage marketing automated customer journeys across all product categories.
 </li>
 <li>
 Identify new CRM omnichannel opportunities to boost CRM KPIs like retention rate, frequency, repeat and lapsed customers reactivation.
 </li>
 <li>
 Track and optimize all campaigns &amp; marketing automation activities to maximize ROI.
 </li>
 <li>
 Manage and oversee the internal, external resources and assets needed for the execution of campaigns &amp; automation activities (i.e. data, content, logistics etc )
 </li>
 <li>
 Ensure cross-functional cooperation and alignment with all stakeholders involved in the execution of CRM activities (Ex: Creative, E-commerce, Performance, Merchandising, B2B, Operations &amp; Customer Service) Prepare, own, and manage the CRM budget.
 </li>
 <li>
 Prepare weekly CRM country dashboard and recurrent reports.
 </li>
 <li>
 Implement and monitor customer data gathering activities and initiatives in stores &amp; E-commerce to ensure data hygiene.
 </li>
 <li>
 Manage regular CRM workshops &amp; trainings with stores team to bridge the gap between stores &amp; office.
 </li>
 <li>
 Lead and mentor team members, ensuring their growth and meeting their objectives effectively.
 </li>
 </ul>
</div>

Associate CRM Manager

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Manager, People &amp; Organisation | Majid Al Futtaim Global Solutions
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 P&amp;O Associate Manager supports employees and managers as the main point of contact for people-related matters, including culture, change, coaching, and talent development. They play a key role in aligning people strategies with business goals and driving a strong organizational culture. The role focuses on enabling strategic outcomes and supporting a thriving workplace environment.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Partner with managers to develop and execute both long-term and short-term P&amp;O strategies that directly support and enable business objectives.
 </li>
 <li>
 Work along with the P&amp;ODX team to develop people analytics metrics to measure key aspects of the employees&rsquo; journey, such as 9 days experience, attrition analysis, stays surveys analysis; etc.
 </li>
 <li>
 Provide timely, effective, and direct coaching to managers &amp; employees, assisting in the development of strong, contemporary management skills.
 </li>
 <li>
 Lead Talent assessment with managers, identifying key employee strengths and development needs to recognize, select, retain, and develop key talent.
 </li>
 <li>
 Partner with P&amp;O teams to ensure high quality implementation of critical P&amp;O operating rhythms such as Talent Review, salary planning and performance management, leveraging assistance as appropriate.
 </li>
 <li>
 Ensure appropriate responsibility, independence and authority of all employees who manage, perform, and assess work affecting delivery.
 </li>
 <li>
 Take an active part in designing the structure on developing action plans as per the strategy of the CEO and OHI survey results.
 </li>
 <li>
 Awareness, understanding and implementation of P&amp;O related compliance guidelines, work instructions, and/or procedures&hellip; such as: org charts, job descriptions, training records.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum of 7+ years of previous experience in a variety of Human Resource positions with increasing scope.
 </li>
 <li>
 Experience working in an SSC environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or any other related field. An equivalent of the same in working experience is also acceptable for this position.
 </li>
 <li>
 Strong analytical skills and strategic thinking applied to demonstrate credibility in expertise.
 </li>
 <li>
 Ability to coach and work collaboratively with business and HR colleagues.
 </li>
 <li>
 Impact and influence &ndash; ability to influence executive level directors working as a collaborative partner across GS.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Manager, People & Organisation

Instabug

<div>
 
 Job Purpose
 
 
 
 We're hiring an Associate Engineering Manager to help lead our SDK Quality Squad, a cross-functional team on a mission to deliver the most stable, performant, and reliable mobile SDKs in the industry.
 
 
 The Quality Squad ensures our core foundations are strong: crash-free experiences, consistent performance, and high confidence in every release.
 
 
 This role is ideal for someone who&rsquo;s passionate about people leadership, thrives in cross-platform environments, and is excited by the challenge of scaling quality across multiple surfaces.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Lead and support a diverse team of Android, iOS, cross-platform (Flutter &amp; React Native), and Quality Control engineers
 </li>
 <li>
 Drive a high-quality execution rhythm, from planning to testing to post-release confidence
 </li>
 <li>
 Coach individuals, grow careers, and build a team culture that values ownership, reliability, and continuous improvement
 </li>
 <li>
 Help shape our SDK quality vision: zero-regression mindset, test coverage discipline, crash prevention checklists, and platform-specific excellence
 </li>
 <li>
 Collaborate with EMs, PMs, and Support to prioritize issues, unblock engineers, and deliver customer-impacting fixes swiftly
 </li>
 <li>
 Facilitate strong alignment between engineering and quality through shared goals and visibility
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in mobile development, with a solid understanding of at least one platform (Android, iOS, or cross-platform)
 </li>
 <li>
 Previous experience as a team lead, mentor, or new manager with a passion for people development
 </li>
 <li>
 Strong communication skills and the ability to connect with individuals across engineering domains
 </li>
 <li>
 A bias toward servant leadership, you thrive when enabling others to do their best work
 </li>
 <li>
 Familiarity with agile practices, sprint execution, and performance feedback loops
 </li>
 </ul>
</div>

Associate Engineering Manager- (Mobile)

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 IFS - Finance
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 
 
 PwC Overview:
 
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
 
 
 
 PwC Middle East Overview
 
 
 
 Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
 
 
 
 Line Of Service And Overview
 
 
 
 Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC&rsquo;s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.
 
 
 
 Job Summary
 
 
 
 The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.
 
 
 
 Roles And Responsibilities
 
 
 
 As a Managed Services HR Operations Senior Associate/Associate, you will contribute to delivering these activities for clients of PwC:
 
 
 
 Support the transition of related HR processes from the Client to the PwC team e.g.
 
 
 
 <ul>
 <li>
 Coordinate and support any transition tasks
 </li>
 <li>
 Upskill on any required process workflows and technologies
 
 
 </li>
 </ul>
 
 Manage Employee Data &amp; Documentation e.g.
 
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality e.g update contact details, emergency contacts, and benefits information
 </li>
 <li>
 Organize relevant documents (contracts, performance reviews, etc.)
 </li>
 <li>
 Archive records for compliance and reference
 </li>
 <li>
 Create a consistent folder structure for employee files and organize sections for legal documents, employee records, and company-specific file
 </li>
 <li>
 Use digital systems to store and manage files
 </li>
 <li>
 Develop clear naming rules for files
 </li>
 <li>
 Receive file creation requests
 </li>
 <li>
 Record or attach all employee documents to related file
 </li>
 <li>
 Review employee documents to related file
 </li>
 <li>
 Close file creation requests
 </li>
 <li>
 Review employee files and identify outdated or irrelevant files
 </li>
 <li>
 Send request to employees with outdated documents
 </li>
 <li>
 Receive requests with updated documents
 </li>
 <li>
 Obtain necessary approvals (e.g., HR manager, legal team) if needed
 </li>
 <li>
 Add updated documents to related files
 </li>
 <li>
 Inform relevant stakeholders when needed
 
 
 </li>
 </ul>
 
 Provide HR Support Services
 
 
 
 <ul>
 <li>
 Address queries related to policies, benefits, payroll, and other HR functions as required
 
 
 </li>
 </ul>
 
 Support employee on/offboarding e.g.
 
 
 
 <ul>
 <li>
 Conduct exit interviews to gather feedback
 </li>
 <li>
 Send feedback to related parties
 
 
 </li>
 </ul>
 
 Compliance and Reporting
 
 
 
 <ul>
 <li>
 Support in preparing required HR related reports to meet any regulatory requirements
 </li>
 <li>
 Ensure compliance with legal/ regulatory requirements and HC policies
 </li>
 <li>
 Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant
 
 
 </li>
 </ul>
 
 Demonstrate strong use of time management/ organisational skills &amp; tools:
 
 
 
 <ul>
 <li>
 Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
 </li>
 <li>
 Identify high-value tasks that directly contribute to HC goals
 </li>
 <li>
 Communicate to-do list activities to related parties and manager
 </li>
 <li>
 Adhere to agreed Service Level Agreements (SLAs)
 
 
 </li>
 </ul>
 
 Collaborate effectively in a team environment
 
 
 
 <ul>
 <li>
 Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
 </li>
 <li>
 Execute tasks as directed by HR Supervisor
 </li>
 <li>
 Communicate effectively with clients to ensure clarity and understanding
 
 
 </li>
 </ul>
 
 Support Process Improvement
 
 
 
 <ul>
 <li>
 Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
 </li>
 <li>
 Assist in the implementation of best practices and new technologies
 
 
 </li>
 </ul>
 
 Expected Skills
 
 
 
 <ul>
 <li>
 Knowledge &amp; experience in the HRMS system (e.g. SalesForce, Workday, Oracle cloud HCM)
 </li>
 <li>
 Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
 </li>
 <li>
 Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
 </li>
 <li>
 Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
 
 
 </li>
 </ul>
 
 Expected Competencies
 
 
 
 <ul>
 <li>
 Communicates with impact
 </li>
 <li>
 Results driven
 </li>
 <li>
 Bachelor's Degree in HR / Business Management or any equivalent
 </li>
 <li>
 1-3 years of professional experience
 </li>
 <li>
 Proficient in written and spoken English and Arabic
 </li>
 <li>
 Drives organizational excellence
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Business Partnering, Business Transformation, Career Development, Change Management, Co-Creation, Communication, Data Analytics, Data-Driven Decision Making (DIDM), Data-Driven Insights, Emotional Regulation, Empathy, Employee Experience, Employee Life Cycle, Executive Negotiation, Human Capital Initiatives, Human Resources (HR) Coaching, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Technology Roadmap, Human Resources (HR) Technology Solution Architecture, Human Resources (HR) Transformation {+ 22 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, HR Operations - Associate

LSEG

<div>
 
 Position Summary
 
 
 
 This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Associate Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers&rsquo; business objectives are achieved though full utilization of solutions into the daily workflow of end-users.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Drives Customer Value: Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.
 </li>
 <li>
 Operational Insight &amp; Risk Awareness: Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.
 </li>
 <li>
 Personal Engagement: Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.
 </li>
 <li>
 Needs-Based Solutioning: Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.
 </li>
 <li>
 Market Awareness: Considers regional market dynamics and customer feedback to inform engagement strategies.
 </li>
 <li>
 Internal Collaboration: Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.
 </li>
 <li>
 Promote insights relevant to customers&rsquo; workflow and act as a voice of the customer internally, feeding back their experiences
 </li>
 <li>
 Provide access to the customer and act as &lsquo;quarterback&rsquo; to ensure LSEG delivers on sales commitments
 </li>
 <li>
 Shepherd customers to support channels available as part of the value LSEG provides
 </li>
 <li>
 Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers
 </li>
 <li>
 Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process
 
 
 </li>
 </ul>
 
 Qualifications And Experience Required
 
 
 
 
 Proficiency in French, English, Arabic language is required
 
 
 
 Fluency in Italian is an advantage
 
 
 
 Required University Degree Or Relevant Work Experience Equivalent
 
 
 
 Strong Microsoft Office proficiency
 
 
 Strong problem-solving skills
 
 
 Agility to adapt and excel in a fast paced environment.
 
 
 Strong understanding of customers' business model
 
 
 Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
 
 
 Strong customer service skills
 
 
 Others: Presentation skills (verbal &amp; written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
 
 
 
 Training Or Related Experience Preferred
 
 
 
 College/ university degree or relevant work experience equivalent required
 
 
 
 Why Join Us?
 
 
 
 A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
 
 
 Constant Learning: 90 Day On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
 
 
 Professional Development: Quarterly Connects to ensure you meet your Goals &amp; Objectives
 
 
 Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
 
 
 Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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Associate Customer Success Manager with French (Talent pool)

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