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customer experience consultant Jobs in Mumbai

customer experience consultant

product experience specialist (customer service) Jobs in Mumbai

product experience specialist (customer service)

product experience specialist customer service

<div>
 
 
 Company Description
 
 
 
 At EDT, Our mission is to reimagine the daily devices in our life for the present &amp; for the future. To spark joy in the daily humdrum of our lives with design &amp; seamless tech. To make your everyday extraordinary.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Mumbai for a Product Experience Specialist (Customer Service). We&rsquo;re looking for a
 
 Product Experience Specialist
 
 who can turn every customer interaction into trust, clarity, and delight. You&rsquo;ll be the first line of experience for our growing community guiding them before they buy, supporting them after they do, and helping them understand the tech behind our products.
 
 
 
 
 
 If you&rsquo;ve worked in
 
 consumer appliances
 
 ,
 
 hardware
 
 , or
 
 tech-enabled products
 
 , and love helping people get the most out of what they use every day this role is for you.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 1.Manage and resolve customer queries via email, phone, live chat, and social media within defined SLAs.
 
 
 2. Support customers during the pre-purchase phase with product guidance and recommendations.
 
 
 3. Troubleshoot product issues, guiding customers through resolution steps and coordinating with service/repair partners.
 
 
 4. Handle warranty claims, replacements, and returns in line with company policies.
 
 
 5. Maintain accurate customer interaction logs in CRM.
 
 
 6. Comfortable working &amp; set up automate Workflow with AI-driven tools (chatbots, response assistants, IVR options).
 
 
 7. Collaborate with product, operations, and logistics teams to ensure smooth resolution of complaints.
 
 
 8. Monitor and report recurring customer pain points to inform product and process improvements.
 
 
 9. Proactively engage with customers to enhance satisfaction, reduce churn, and encourage repeat purchases.
 
 
 10. Talk to customers like humans, not tickets, turning frustration into delight and curiosity into conversion.
 
 
 11. Tech-savvy, quick to grasp product specifications and technical troubleshooting.
 
 
 12. Troubleshoot issues with hardware products, escalating to internal teams when needed
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 
 Must-Haves
 
 
 
 
 <ul>
 <li>
 
 Experience handling customer support for consumer appliances / hardware products
 
 (air fryers, kitchen appliances, electronics, home devices, etc.)
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 </li>
 <li>
 Excellent communication &mdash; clear, warm, and human.
 </li>
 <li>
 Comfort with both technical nuance and customer empathy.
 </li>
 <li>
 Ability to manage high-volume queries with calm and clarity.
 </li>
 <li>
 Tech-savvy &mdash; quick to learn new systems, tools, and product specs.
 </li>
 </ul>
 
 
 
 
 
 
 
 Good-to-Haves
 
 
 
 
 <ul>
 <li>
 Experience in sales, customer delight programs, or community management.
 </li>
 <li>
 Exposure to design-led or tech-led D2C brands.
 </li>
 <li>
 Familiarity with CRM tools, support platforms, and AI workflows.
 </li>
 <li>
 Interest in modern living, design, and the future of home devices.
 </li>
 </ul>
</div>

Product Experience Specialist (Customer Service)

Adani Airport Holdings Ltd

<div>
 
 
 Purpose/Objective:
 
 
 
 
 
 
 Executive - Retail will assist in the daily operations and management of the retail outlets at the airport. This role is key in supporting the retail team, ensuring smooth operations, high-quality customer service, and compliance with standards. The executive will also support various retail initiatives such as sales performance tracking, and relationship management with retailers.
 
 
 
 
 
 
 *Key Responsibilities of Role
 
 
 
 
 
 
 
 Retail Operations Support:
 
 
 
 Assist in the smooth running of retail floor operations, ensuring minimal disruptions and high levels of customer satisfaction.
 
 
 Monitor the retail floor for compliance with operational standards, ensuring adherence to store opening times, product displays, and customer service protocols.
 
 
 Provide on-ground support to resolve any immediate operational issues as they arise, escalating to the Assistant Lead when necessary.
 
 
 
 Customer Service and Grievance Resolution:
 
 
 
 Actively listen to customer feedback, address grievances promptly, and work with retailers to resolve issues on the floor.
 
 
 Ensure that service providers are consistently meeting quality standards by monitoring daily operations.
 
 
 Escalate unresolved or complex issues to the Senior Executive/ Assistant Lead - Retail for prompt action.
 
 
 
 Compliance and Quality Assurance:
 
 
 
 Ensure retailers adhere to product quality standards, including compliance with MRP regulations and issuance of bills for every transaction.
 
 
 Conduct regular audits of retail outlets to ensure adherence to company policies and quality guidelines.
 
 
 
 Retail Compliance and Quality Monitoring:
 
 
 
 Ensure retailers are adhering to product quality standards on a daily basis.
 
 
 Perform spot checks at retail outlets to ensure compliance with company policies.
 
 
 Report any non-compliance or quality issues immediately to Senior Executive/ Assistant Lead - Retail for further action.
 
 
 
 Merchandise Stock and Layout Support:
 
 
 
 Ensure that the retail merchandise is adequately stocked and available on the floor at all times.
 
 
 Assist with the daily checking and replenishment of stock, ensuring a balanced and attractive product range.
 
 
 Support the team in implementing zoning strategies within the retail space to maximize product visibility and sales.
 
 
 Regularly monitor sales floor activity and alert supervisors about slow-moving products.
 
 
 Assist in identifying inventory gaps and help in product reallocation based on sales tren
 
 
 
 Sales Monitoring and Reporting Support:
 
 
 
 Assist in monitoring daily sales performance and track progress toward achieving targets.
 
 
 Document daily sales activities and provide a basic analysis of performance.
 
 
 Assist in observing and tracking retail revenue on a daily basis, focusing on identifying patterns and variations.
 
 
 
 Data Collection and Reporting Assistance:
 
 
 
 Collect and maintain data related to sales, customer trends, and stock levels from different retail outlets.
 
 
 Help prepare simple reports based on collected data, highlighting key trends and areas for improvement.
 
 
 Track inventory levels and assist in identifying items with low stock or high sales potential.
 
 
 Update inventory management systems with real-time data and report any stock discrepancies.
 
 
 
 Retailer Coordination and Operational Support:
 
 
 
 Serve as a point of contact for retailers, ensuring they receive the support they need in day-to-day operations.
 
 
 Coordinate with retailers to resolve minor operational issues promptly, ensuring minimal disruption.
 
 
 Communicate with the operations department to fulfill retailer requests and address any operational concerns.
 
 
 
 
 
 Key Stakeholders - Internal:
 
 
 
 Senior Executive/ Assistant Lead - Retail
 
 
 Commercial Team
 
 
 Airport Management Team
 
 
 Retail Operations Team (Store Managers, Cashiers, Sales Staff)
 
 
 Human Resources Department
 
 
 Finance Department
 
 
 Admin Department
 
 
 Marketing Department
 
 
 Design and Projects Team
 
 
 
 Key Stakeholders - External:
 
 
 
 Franchise Partners Suppliers and Vendors
 
 
 Passengers/Customers
 
 
 Airport Concessionaires (Airlines, Lounges)
 
 
 Trade Associations
 
 
 
 
 
 
 *Qualifications and Experience
 
 
 
 
 
 
 
 Education Qualification:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
 </li>
 <li>
 Certifications in Retail Management, Business Administration, or a related field (preferred).
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 Minimum 3-5 years of experience in retail sales and customer service, preferably within the airport retail sector.
 </li>
 </ul>
 
 
</div>

Deputy Manager - Retail

ACG World

<div>
 
 
 
 Primary Responsibility:
 
 
 
 
 
 
 
 
 
 Strategic and planning
 
 
 
 
 &middot; Responsible for defining TTM strategies, identifying Market positioning, product positioning, defining value selling features, price positioning
 
 
 &middot; Mapping competition strategy analysis to understand our product positioning and come up with proactive strategy to counter the same. Also, identifies unexplored Markets
 
 
 &middot; Understanding the gap for feasibility with respect to formulation
 
 
 &middot; Formulates sales and marketing strategies including branding, trade shows, reference building, and overall creating conditions for sale
 
 
 
 
 
 
 
 Functional
 
 
 
 
 
 
 Core
 
 
 
 
 &middot; Conducting customer visits to understand need based on new technologies, emerging trends, enhanced features, possible areas of product creations and conduct detailed analysis for finding possible ideas for new Products/enhancements
 
 
 &middot; Converting ideas to possible features or functionality of the product and sharing detailed possible description of the product with NPD
 
 
 &middot; Ensures Benchmarking with latest technologies, New Processes and New Specification needed by the product and takes action to bridge the gap
 
 
 &middot; Responsible for monitoring milestones planned in the product development cycle by coordinating with responsible departments like design, NPD and keeping track on time and costs, organizing for alpha / beta testing
 
 
 &middot; Accountable for Product launch and communication
 
 
 &middot; Ensuring that the product is well received by the market and performs optimally under the user conditions
 
 
 
 
 
 
 
 Internal process
 
 
 
 
 &middot; To keep track of all complaints in coordination with Sales and Marketing for the product and ensure good reference of the product in the marketplace till creation of defined first reference
 
 
 &middot; Ensuring standardization of the product by passing on the first set of comments for pilot batch and share the same with Design/NPD
 
 
 &middot; Ensuring that the sales force is adequately trained on Product knowledge to handle enquiries and value sell on USP&rsquo;s of the Product
 
 
 &middot; Coordinate with Marketing and support with technical inputs while preparing New Product Promotion material
 
 
 &middot; Ensure proper Pharma related documentation and certification as per regulatory guidelines
 
 
 &middot; Takes decisions on idea generation and suggestion to NPD and creation of TTM strategy post approval and development of the product
 
 
 
 
 
 
 
 Key Result Areas:
 
 
 
 
 &middot; New customer acquisition
 
 
 &middot; Existing customer retention
 
 
 &middot; Customer feedback on product features
 
 
 Time to successful of launch of new product variants or features
 
 
 
 
 
 
 
 Competency Required:
 
 
 
 
 Understanding of Product
 
 
 Understanding of Project Management &amp; its monitoring Tools
 
 
 Problem Solving
 
 
 Innovation
 
 
 Drive for Consistent results
 
 
 Quality and Service orientation
 
 
 
 
 
 
 
 Educational and Experience requirements:
 
 
 
 
 MBA/PGDM in Marketing
 
 
 8-10 years of experience in Product Management
 
 
 4-6 years of experience in a position of similar responsibility
 
 
 
</div>

Product Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Role/Job Title:
 
 Product Manager- 2 Wheeler Loan
 
 
 
 Business:
 
 Retail Banking
 
 
 
 Function/ Department:
 
 Retail Banking
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Support in implementing value propositions for 2 Wheeler Loan lending business
 </li>
 <li>
 Provide technical support across multiple technologies for the assigned product
 </li>
 <li>
 Maintaining and developing Product MIS
 </li>
 <li>
 Proactively support the team with admin ,manpower challenges
 </li>
 <li>
 Contribute to the creation of dashboards for the senior management
 </li>
 <li>
 Aggregate information about latest market trends , determine the best practices using data analysis
 </li>
 <li>
 Improve the performance &amp; quality of portfolio through regular monitoring and providing recommendations for course correction to the Product and Sales teams
 </li>
 <li>
 Support the Product team in 2 Wheeler Loan category to provide differentiated offerings and drive business growth
 </li>
 <li>
 Assure adherence to the guidelines set by the bank
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the assigned area
 </li>
 <li>
 Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
 </li>
 <li>
 Leverage in-house synergies through collaboration with internal stakeholders.
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 Graduation: Any
 
 
 Post Graduation : MBA/PGDM preferred
 
 
 
 Experience:
 
 2-5 years of experience in product management
</div>

Product Manager-2 Wheeler Loan

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

ZARA

<div>
 <ul>
 <li>
 Managing delivery of new arrival and replenishment.
 </li>
 <li>
 Monitoring section sales and rankings
 </li>
 <li>
 Monitoring budgeted sales
 </li>
 <li>
 Knowing and understanding of various VC reports
 </li>
 <li>
 Proposing action plans in certain situations
 </li>
 <li>
 Sharing comments and ideas for improving product
 </li>
 <li>
 Proposing and checking items for orders and blocking
 </li>
 <li>
 Executing merchandising tasks
 </li>
 <li>
 Support customer service tasks on the floor
 </li>
 <li>
 support in Training of Sale advisors in terms of fashion
 </li>
 </ul>
</div>

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Explore 382+ Product experience specialist customer service in Mumbai this December. Find roles across top companies and apply now to boost your career.

382 product experience specialist customer service jobs IN Mumbai

Product Experience Specialist (Customer Service)

Deputy Manager - Retail

Product Manager

Product Manager-2 Wheeler Loan

Associate Manager-Acquisition (Current Account)

Associate Manager-Acquisition (Current Account)

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