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product manager Jobs in Kuwait Jobs In Kuwait City

product manager

engineering manager - data platform Jobs in Kuwait Jobs In Kuwait City

engineering manager - data platform

product manager - cloud Jobs in Kuwait Jobs In Kuwait City

product manager - cloud

product manager cloud

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is an application track for a product management position at Canonical on Cloud Native. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow.
 
 
 We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
 
 
 Juju is an open source orchestration engine for software operators that enables the deployment, integration and lifecycle management of applications at any scale, on any infrastructure using charms. Juju is currently used by our clients, partners, and the community to orchestrate both small and enterprise-scale infrastructure and application deployments across a variety of substrates.
 
 
 This role is responsible for the commercial strategy and marketing leadership of one of our cloud native operations product areas, including
 
 
 <ul>
 <li>
 Juju - the open source orchestration engine for software operators that enables the deployment, integration and lifecycle management of applications at any scale, on any infrastructure using charms
 </li>
 <li>
 Identity management - defining the way authentication, authorisation and identity governance controls are applied across Ubuntu One SSO and the other Canonical products
 </li>
 <li>
 Observability - outlining the strategy for the way Canonical products and charms perform tracing and are able to discern the underlying system health
 
 
 </li>
 </ul>
 Location: This role will be based remotely in the EMEA region. You will be expected to be based in this region.
 
 
 This role entails
 
 
 <ul>
 <li>
 Lead the lifecycle of the product development by reviewing the priorities and goals for the products you are responsible for.
 </li>
 <li>
 Work closely with the engineering leads to oversee the product development process
 </li>
 <li>
 Collaborate with cross-functional teams such as engineering, design, marketing, and sales, to address common challenges across projects, to align on priorities, to make informed decisions, and to keep business execution on track
 </li>
 <li>
 Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities, and to ensure alignment with Canonical's overall vision
 </li>
 <li>
 Develop your team through coaching, mentoring and training
 </li>
 <li>
 Establish KPIs for project status reporting and communicate it across Canonical
 </li>
 <li>
 Drive execution excellence through continuous feedback and improvement
 </li>
 <li>
 Contribute to the development of strategies to create and maintain high performing teams
 </li>
 <li>
 Contribute to the success of our sales team in winning new opportunities, by reviewing customer feedback and participating in customer meetings
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Seasoned product management experience in technical domains related to the usage and/or the management of open source software in the cloud native landscape
 </li>
 <li>
 Experiences designing or managing software operations for large scale distributed systems
 </li>
 <li>
 Good understanding of cloud native technologies such as Kubernetes, Docker containers.
 </li>
 <li>
 Comprehensive knowledge of the common enterprise security and compliance requirements in the area of software operations
 </li>
 <li>
 Proven ability to lead technical teams and drive their execution to excellence
 </li>
 <li>
 Passion to write about technologies and experience in the area of developer marketing
 </li>
 <li>
 A strong work ethic, and personal interests aligned with the open source philosophy
 </li>
 <li>
 Excellent communications skills in English, both verbal and written
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 <ul>
 <li>
 Experience with CNCF projects, identity or observability systems is a plus.
 </li>
 <li>
 Demonstrate an insatiable intellectual curiosity, and be passionate about the future of technology
 </li>
 <li>
 Have a strong sense of ownership. All parts of the product's success and your team's success are your responsibility.
 </li>
 <li>
 Be a problem solver, have the ability to think out of the box, and demonstrate visionary leadership
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues from your team and others
 </li>
 <li>
 Priority Pass for travel and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Product Manager - Cloud

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or equivalent practical experience.
 </li>
 <li>
 5 years of experience in delivering and developing customer-facing services with Cloud adoption and Cloud Migration programs.
 </li>
 <li>
 Experience in networking, compute infrastructure (e.g. servers, databases, firewalls, load balancers) and architecting, developing, or maintaining cloud solutions in virtualized environments.
 </li>
 <li>
 Experience in one or more of the following such as Networking, DevOps, Security, Compute, Storage, Hadoop, Kubernetes, or SRE.
 </li>
 <li>
 Experience in technical consulting or project, program management in corporate IT, professional IT services, or product development.
 </li>
 <li>
 Ability to communicate in English and Arabic fluently to support client relationship in this region.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 MBA or Master's degree in Computer Science, Engineering or a related field.
 </li>
 <li>
 Experience with infrastructure-as-code tools (e.g., Terraform, Cloud Deployment Manager) for automated infrastructure provisioning and management.
 </li>
 <li>
 Experience with deployment and orchestration technologies (Docker, Kubernetes, Ansible, etc.) in production environments.
 </li>
 <li>
 Experience working with cross-functional, geographically dispersed teams and customer bases, collaborating with channel partners, systems integrators, and third-party developers to deliver solutions.
 </li>
 <li>
 Experience in customer-facing migrations, encompassing service discovery, assessment, planning, execution, and operations.
 </li>
 <li>
 Experience with reading software code in one or more languages (e.g., Java, Javascript, or Python).
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 As a Platforms and Infrastructure Cloud Consultant, you will work directly with Google&rsquo;s customers on infrastructure projects that transform business. You will provide consulting, program management, and technical expertise on customer engagements, while working with client executives and key technical leaders to deploy solutions on Google Cloud Platform. You will also work closely with key Google partners to deliver joint consulting services, providing technical guidance and infrastructure best practices.
 
 
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Partner with customer technical leads, client executives, and partners to manage and deliver successful implementations of cloud solutions becoming a trusted advisor to decision makers throughout the engagement.
 </li>
 <li>
 Design solution architectures and manage the deployment of cloud-based distributed virtualized infrastructure solutions according to customer requirements and implement best practices.
 </li>
 <li>
 Collaborate with internal specialists, Product, and Engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.
 </li>
 <li>
 Co-ordinate with Sales, Partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.
 </li>
 <li>
 Travel approximately 30% of the time for client engagements.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Infrastructure and Data Consultant, Global Services Delivery (English, Arabic)

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is a general application track for the product management positions at Canonical. You will set a clear vision, prioritize work effectively, and ensure the team delivers high-quality products that meet business and user needs. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow. During the interview process we will identify specific software products which would be a good fit for your interests.
 
 
 We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
 
 
 Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.
 
 
 We have open product manager roles across a wide range of product domains, including:
 
 
 <ul>
 <li>
 Ubuntu Platform - Our Ubuntu experience on Desktop, Server, Windows (WSL), Multipass, Gaming, Enterprise, &amp; Hardware Enablement
 </li>
 <li>
 Ubuntu Pro Services - Our key commercial offerings Ubuntu Pro, Compliance, Standards, Security Engineering, and Managed Services on cloud and on prem
 </li>
 <li>
 AI/ML &amp; MLOps - Open source AI/ML solutions, AIOps automation, model lifecycle management, Kubeflow, MLFlow, KServe, and AI infrastructure on cloud and edge
 </li>
 <li>
 IoT - Ubuntu on embedded devices and/or edge servers, device management, and robotics
 </li>
 <li>
 Cloud - Ubuntu in public and private clouds, promoting automation frameworks, and including technologies such as Kubernetes, MAAS, and LXD
 </li>
 <li>
 Telco - Open source for Telco's including technologies and standards related to Core Network, RAN/vRAN, SoNIC, DENT, and SmartNICs
 </li>
 <li>
 Finance - Open source solutions for financial institutions including trading platforms, blockchain technologies, regulatory compliance, and AI-driven analytics
 </li>
 <li>
 Automotive - Open source solutions for autonomous driving, in-vehicle infotainment, connected vehicles, and compliance with automotive industry standards such as ISO 26262 and ISO 21434
 </li>
 <li>
 Application Management - Open source solutions in the enterprise including Observability, IAM, App Stores and technologies such Grafana, GitOps, and Juju Charms
 
 
 </li>
 </ul>
 If your domain of expertise isn't listed above, yet you feel it's relevant to Canonical, then feel free to apply anyway. We will route you to the most suitable team.
 
 
 
 Location:
 
 These roles are home based in the EMEA time zone. You will be expected to be located in this region.
 
 
 The role entails
 
 
 <ul>
 <li>
 Lead the product development lifecycle, reviewing the priorities and goals for your product
 </li>
 <li>
 Collaborate with cross-functional teams such as engineering, design, marketing, and sales
 </li>
 <li>
 Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track
 </li>
 <li>
 Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities
 </li>
 <li>
 Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations
 </li>
 <li>
 Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience
 </li>
 <li>
 Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training
 </li>
 <li>
 Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings
 </li>
 <li>
 Oversee the work of a product line, ensuring consistency in strategy and execution across different teams
 </li>
 <li>
 Facilitate collaboration and resolve conflicts within different teams and across other departments
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Exceptional academic results at high school and university
 </li>
 <li>
 Understanding of Linux and the wider open source software community
 </li>
 <li>
 Understanding of computer architecture, application development, datacenters, cloud or devices
 </li>
 <li>
 Passion to write about technologies and the tech landscape
 </li>
 <li>
 A strong work ethic, and personal interests aligned with the open source movement
 </li>
 <li>
 Curiosity, and the habit of continuous learning
 </li>
 <li>
 A strong sense of ownership
 </li>
 <li>
 Problem solving and the ability to innovate
 </li>
 <li>
 Outstanding communications skills in English, both verbal and written
 </li>
 <li>
 For more senior positions, product management experience in the software industry
 </li>
 <li>
 Ability to manage multiple projects or product lines while maintaining focus on key priorities
 </li>
 <li>
 Demonstrated leadership in aligning diverse teams and driving consensus around product strategies
 </li>
 <li>
 Willingness to travel internationally up to 4 times a year for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Additional Skills That We Value
 
 
 
 <ul>
 <li>
 Familiarity with a particular verticals (e.g. Telco, Finance, Industrial, Automotive)
 </li>
 <li>
 Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers and channel
 </li>
 <li>
 Familiarity with cloud native technologies such as Kubernetes, Docker containers &amp; Snaps
 </li>
 <li>
 Familiarity with embedded and connected device technology and ecosystems
 </li>
 <li>
 Familiarity with networking technologies - ethernet, IPv4 and IPv6, routing, firewalling, overlays such as OVN/OVS, VPNs, SR-IOV, infiniband
 </li>
 <li>
 Familiarity with telco networking - RAN, Core, CPE
 </li>
 <li>
 Experience in leading distributed teams across different time zones
 </li>
 <li>
 Demonstrated ability to foster collaboration and innovation in team settings
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Product Manager

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an
 
 Enterprise Customer Success Manager at Canonical
 
 
 
 Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
 
 
 We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
 
 
 <ul>
 <li>
 Mass - SMEs or large businesses starting their journey with Canonical
 </li>
 <li>
 Focus - Large companies with established ARR
 </li>
 <li>
 Step Growth - a selection of high-potential customers
 
 
 </li>
 </ul>
 All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.
 
 
 
 Location:
 
 This role will be based remotely.
 
 
 
 What your day will look like
 
 
 
 <ul>
 <li>
 Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
 </li>
 <li>
 Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
 </li>
 <li>
 Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
 </li>
 <li>
 Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
 </li>
 <li>
 Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
 </li>
 <li>
 Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
 </li>
 <li>
 Supporting customers through reactive ticket requests.
 </li>
 <li>
 Create campaigns targeting multiple customers through digital touch-points and activities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
 
 
 <ul>
 <li>
 Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
 </li>
 <li>
 Excellent presentation skills with the ability to guide a conversation about complex software.
 </li>
 <li>
 Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
 </li>
 <li>
 A true team player capable of interacting with all departments and at all levels, both internally and externally.
 </li>
 <li>
 Knowledge of agile methodologies.
 </li>
 <li>
 We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
 
 
 </li>
 </ul>
 
 Additional skills that you might also bring
 
 
 
 <ul>
 <li>
 Experience with Salesforce, Jira and CRMs is a big plus!
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Enterprise Customer Success Manager

<div>
 Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring a
 
 Site Reliability Engineering Manager
 
 aspiring for a world-class devops and gitops engineering management challenge, bringing together operations management, software engineering and product development, and team leadership in a single high-value role. You will need to be a Linux and operations expert, as well as a great manager capable of leading a high-performance team, to excel in this role.
 
 
 The Information Systems team at Canonical runs services used by over 60 million Ubuntu users. Our mission is to pioneer and prove new and better approaches to large-scale IS. We support Canonical and Ubuntu operations, but we also help shape Canonical's managed application service offerings, raising the bar on devops and cloud-native operations. We take infra-as-code to the next level, blazing a trail to next-generation model-driven operations. We not only aim to automate every process that underpins our business, we also share that automation as open source packages which others use to drive their own operations. From Kubernetes to the kernel and everything in-between, you will be working with the latest technologies in a fast-paced engineering environment.
 
 
 We have fully distributed, home-based teams in EMEA, APAC and the Americas. You will lead a team in your time zone, and report to a global director who may not be in your time zone.
 
 
 
 Location
 
 : This role will be based remotely in the APAC and EMEA region.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Lead your team in daily agile devops practices
 </li>
 <li>
 Represent the IS team to stakeholders, customers, and internal teams
 </li>
 <li>
 Organize, coordinate and drive internal projects
 </li>
 <li>
 Mentor engineers to improve their skills
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Implement structured engineering and operations processes
 </li>
 <li>
 Ensure proper team focus on priorities, milestones, and deliverables
 </li>
 <li>
 Work to meet service level agreements with customer deployments around the globe
 </li>
 <li>
 Deliver quality managed services in a consistent, timely manner
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Drive and a track record of going above-and-beyond expectations
 </li>
 <li>
 Proven experience of software delivery using infrastructure as code
 </li>
 <li>
 Proven experience managing devops teams for SAAS or similar offerings
 </li>
 <li>
 Understanding of testing methodologies and maintainable code quality
 </li>
 <li>
 Technical aptitude for understanding complex distributed systems
 </li>
 <li>
 Experience with cloud topologies and technologies
 </li>
 <li>
 Ability to travel twice a year, for company events up to two weeks long
 </li>
 <li>
 An exceptional academic track record from both high school and university
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience with Ubuntu system administration
 </li>
 <li>
 Experience with agile software development methodologies
 </li>
 <li>
 Experience working in and managing distributed teams
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
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Infrastructure Modernization and AI, Google Cloud (English, Arabic)

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