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customer services specialist

product operations specialist

Careem

<div><div>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires. 
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.</div><div> 

About the team 

Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we&rsquo;re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.

About the role

We are looking for a driven and detail-oriented Merchandising &amp; Product Operations Specialist to join our dynamic team at Careem Groceries. This role is pivotal in bringing our in-app experience to life &mdash; combining deep ownership of merchandising execution with operational excellence. You will take charge of configuring, managing, and optimizing the in-app storefront experience, working closely with cross-functional teams to deliver a seamless, compelling, and conversion-driven user journey.

What you'll do
In-App Merchandising Operations
<ul>
<li>Manage the in-app storefront, including the homepage, category landing pages, carousels, and other critical real estate.</li>
<li>Take full ownership of content configuration and execution using merchandising tools &mdash; ensuring timely, accurate, and smooth deployment.</li>
<li>A basic understanding of coding is preferred to effectively configure and troubleshoot merchandising setups.</li>
<li>Curate, implement, and continuously improve merchandising strategies aligned with business goals and customer insights.</li>
<li>Ensure the seamless execution of promotional plans and the merchandising calendar.</li>
</ul>
Data-Driven Optimization
<ul>
<li>Analyze user behavior, product performance, and merchandising metrics to guide in-app improvements.</li>
<li>Use analytics to enhance product discovery, engagement, and conversion rates across surfaces.</li>
<li>Conduct post-launch performance tracking and iterate for scale based on insights.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Work closely with Category Management, Marketing, Catalog, and Design teams to coordinate effective campaigns and launches.</li>
<li>Act as the key liaison across Growth, Category, and Product teams to ensure alignment on merchandising and product content updates.</li>
</ul>
Content &amp; Product Operations
<ul>
<li>Lead the configuration and synchronization of in-app content for consistency across platforms.</li>
<li>Ensure timely and accurate setup of feature and product releases.</li>
<li>Monitor tool performance and flag inefficiencies to drive continuous process optimization.</li>
</ul>
Project &amp; Program Management
<ul>
<li>Independently manage multiple initiatives &mdash; from campaign setup to product releases &mdash; while ensuring cross-functional coordination.</li>
<li>Develop documentation and SOPs for merchandising workflows and content governance.</li>
</ul>
Customer-Centric Innovation
<ul>
<li>Leverage feedback and market research to identify new merchandising opportunities.</li>
<li>Work with Growth, Category and other cross-functional teams to enhance app usability and discoverability from a merchandising perspective.</li>
</ul>
What you'll need
<ul><li>Background: E-commerce or retail experience.</li>
<li>Basic Coding Knowledge: Comfort with basic coding concepts to support content configuration and tool troubleshooting.</li>
<li>Communication Skills: Clear, effective communication for collaborating with cross-functional teams, sharing insights, and gathering feedback.</li>
<li>Analytical Skills: Ability to interpret data and derive actionable insights for improvements.</li>
<li>Project Management: Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.</li>
<li>Problem Solving: Proactive skills to identify issues and work collaboratively on solutions.</li>
<li>Attention to Detail: Meticulousness when monitoring performance, analyzing data, and executing processes.</li>
<li>Customer Focus: A customer-centric mindset in decision-making, shaping product features to enhance satisfaction.</li>
<li>Quality Assurance: Knowledge of QA processes to ensure the output meets standards and issues are promptly addressed.</li>
<li>Continuous Learning: Willingness to stay updated on industry trends, emerging technologies, and best practices in product management and operations.</li>
</ul>
What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

Product Operations Specialist

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Team
 
 
 
 Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we&rsquo;re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.
 
 
 
 About The Role
 
 
 
 We are looking for a driven and detail-oriented Merchandising &amp; Product Operations Specialist to join our dynamic team at Careem Groceries. This role is pivotal in bringing our in-app experience to life &mdash; combining deep ownership of merchandising execution with operational excellence. You will take charge of configuring, managing, and optimizing the in-app storefront experience, working closely with cross-functional teams to deliver a seamless, compelling, and conversion-driven user journey.
 
 
 
 What You'll Do
 
 
 
 In-App Merchandising Operations
 
 
 <ul>
 <li>
 Manage the in-app storefront, including the homepage, category landing pages, carousels, and other critical real estate.
 </li>
 <li>
 Take full ownership of content configuration and execution using merchandising tools &mdash; ensuring timely, accurate, and smooth deployment.
 </li>
 <li>
 A basic understanding of coding is preferred to effectively configure and troubleshoot merchandising setups.
 </li>
 <li>
 Curate, implement, and continuously improve merchandising strategies aligned with business goals and customer insights.
 </li>
 <li>
 Ensure the seamless execution of promotional plans and the merchandising calendar.
 
 
 </li>
 </ul>
 Data-Driven Optimization
 
 
 <ul>
 <li>
 Analyze user behavior, product performance, and merchandising metrics to guide in-app improvements.
 </li>
 <li>
 Use analytics to enhance product discovery, engagement, and conversion rates across surfaces.
 </li>
 <li>
 Conduct post-launch performance tracking and iterate for scale based on insights.
 
 
 </li>
 </ul>
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Category Management, Marketing, Catalog, and Design teams to coordinate effective campaigns and launches.
 </li>
 <li>
 Act as the key liaison across Growth, Category, and Product teams to ensure alignment on merchandising and product content updates.
 
 
 </li>
 </ul>
 Content &amp; Product Operations
 
 
 <ul>
 <li>
 Lead the configuration and synchronization of in-app content for consistency across platforms.
 </li>
 <li>
 Ensure timely and accurate setup of feature and product releases.
 </li>
 <li>
 Monitor tool performance and flag inefficiencies to drive continuous process optimization.
 
 
 </li>
 </ul>
 Project &amp; Program Management
 
 
 <ul>
 <li>
 Independently manage multiple initiatives &mdash; from campaign setup to product releases &mdash; while ensuring cross-functional coordination.
 </li>
 <li>
 Develop documentation and SOPs for merchandising workflows and content governance.
 
 
 </li>
 </ul>
 Customer-Centric Innovation
 
 
 <ul>
 <li>
 Leverage feedback and market research to identify new merchandising opportunities.
 </li>
 <li>
 Work with Growth, Category and other cross-functional teams to enhance app usability and discoverability from a merchandising perspective.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 Background: E-commerce or retail experience.
 </li>
 <li>
 Basic Coding Knowledge: Comfort with basic coding concepts to support content configuration and tool troubleshooting.
 </li>
 <li>
 Communication Skills: Clear, effective communication for collaborating with cross-functional teams, sharing insights, and gathering feedback.
 </li>
 <li>
 Analytical Skills: Ability to interpret data and derive actionable insights for improvements.
 </li>
 <li>
 Project Management: Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.
 </li>
 <li>
 Problem Solving: Proactive skills to identify issues and work collaboratively on solutions.
 </li>
 <li>
 Attention to Detail: Meticulousness when monitoring performance, analyzing data, and executing processes.
 </li>
 <li>
 Customer Focus: A customer-centric mindset in decision-making, shaping product features to enhance satisfaction.
 </li>
 <li>
 Quality Assurance: Knowledge of QA processes to ensure the output meets standards and issues are promptly addressed.
 </li>
 <li>
 Continuous Learning: Willingness to stay updated on industry trends, emerging technologies, and best practices in product management and operations.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
 <li>
 Work and learn from great minds by joining a community of inspiring colleagues.
 </li>
 <li>
 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
 </li>
 <li>
 Explore new opportunities to learn and grow every day.
 </li>
 <li>
 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
 <li>
 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

Simpaisa Payment Gateway

Tapmad is looking for Operations Support SpecialistAbout the RoleWe&rsquo;re looking for a technically skilled Operations Support Specialist to ensure the smooth day-to-day operations of Tapshop&rsquo;s digital voucher ecosystem. The ideal candidate will handle customer issues, manage ERP and internal management portals, and confidently work with system logs, API data, and reports. This role demands strong coordination, technical, and analytical skills to maintain service uptime, accuracy, and customer satisfaction.Key Responsibilities&middot; Liaise with payment gateways (e.g., Tapmad, Easypaisa, JazzCash etc) to ensure smooth transaction flow and timely issue resolution.&middot; Coordinate with partners for product activations and system syncs.&middot; Ensure vouchers are active, correctly priced, and updated across all platforms.&middot; Extract and analyze JSON logs to identify and resolve technical or transaction-related issues.&middot; Manage and troubleshoot ERP or internal management system modules.&middot; Escalate technical issues to the development team with proper log and data references.&middot; Maintain detailed system documentation and issue tracking records.&middot; Coordinate with QA and Product teams to validate fixes and ensure operational stability.Required Skills&middot; Hands-on experience with ERP, CRM, or ticket management systems.&middot; Ability to read, interpret, and extract data from JSON logs.&middot; Proficient in Excel / Google Sheets (formulas, pivot tables, and data filtering).&middot; Strong understanding of web portals and data-driven systems.&middot; Basic knowledge of APIs, SQL, or backend data flows.&middot; Excellent communication, coordination, and issue-resolution skills.&middot; Highly organized, analytical, and detail-oriented.Preferred Skills&middot; Familiarity with Postman, SQL, or other database query tools.&middot; Experience using support ticketing systems (e.g., Jira, Freshdesk, Zendesk).&middot; Exposure to management or reporting dashboards.&middot; Understanding of system integration flows between ERP and APIs.Preferred Skills&middot; Transaction success rate.&middot; Issue resolution time (customer + partner).&middot; Partner satisfaction and delivery performance.Experience:&middot; 1&ndash;2 Years experience in e-commerce, fintech, or digital goods operations.&middot; Experience with voucher, gift card, or gaming product operations preferred.Qualification:&middot; BS / BCS / BSCS (Computer Science or related field)Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Operations Officer

Brandock.co

<div>
 
 
 Company Description
 
 
 
 Brandock.co specializes in providing fully managed Amazon FBA Private Label and FBA Wholesale business solutions for eCommerce companies. Our expert team helps clients optimize and grow their Amazon sales through tailored strategies, covering services like product research, listing optimization, advertising (PPC), enhanced brand content, and account operations. With experience across multiple niches, including household, kitchen, personal grooming, office supplies, and more, we are adept at building omni-channel retail brands. Our approach is custom-designed to align with each client&rsquo;s unique business objectives and market goals. Based on a collaborative and innovative culture, Brandock.co aims to empower businesses and deliver impactful growth.
 
 
 
 
 
 
 Role Description
 
 
 
 This is an on-site, full-time role based in Kar&amacr;chi, where the Amazon Wholesale Specialist will play a pivotal role in driving the success of our clients' Amazon accounts. Responsibilities include conducting product research for wholesale opportunities, managing vendor relationships, optimizing product listings, monitoring account performance metrics, handling inventory, running advertising campaigns (PPC), and addressing operational tasks such as resolving account issues. The role requires diagnosing and resolving challenges to overcome any barriers to revenue growth while maintaining consistent communication with clients.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience with Amazon Seller Central and Vendor Central platform operations
 </li>
 <li>
 Strong skills in product research and product page optimization
 </li>
 <li>
 Expertise in managing and running sponsored ads (PPC) campaigns
 </li>
 <li>
 Knowledge in logistics, inventory management, and vendor-Amazon relations
 </li>
 <li>
 Problem-solving skills to address account operations, including reinstatement and troubleshooting
 </li>
 <li>
 Excellent written and verbal communication abilities for client interaction and relationship building
 </li>
 <li>
 Ability to work collaboratively and efficiently in an on-site environment
 </li>
 <li>
 Prior experience with eCommerce and Amazon businesses is highly desirable
 </li>
 </ul>
</div>

Amazon Wholesale

Digitalise-Canada

Job Title : Operations Manager (Skincare Brand)Location : Karachi &ndash; Site AreaSalary : PKR 40,000-50,000 per monthRequirement : Must have own conveyance for field visitsWe are hiring a smart, organized, and tech-savvy Operations Specialist to support day-to-day operations for our skincare brand. The right candidate should excel in vendor coordination, product material sourcing, and managing smooth production processes.Key Responsibilities:* Coordinate with vendors for sourcing skincare packaging, labels, raw materials, and printing items.* Manage production workflows, from printing to packaging and dispatch.* Conduct negotiations with suppliers to ensure competitive pricing and quality control.* Handle client and internal team communication efficiently and professionally.* Oversee product deliveries, follow-ups, and inventory updates.* Perform necessary field visits for vendor meetings, quality checks, and operational support.Requirements:* Must have strong communication and interpersonal skills.* Tech-savvy, quick learner, and able to manage multiple tasks smoothly.* Must have own transportation for site visits and vendor coordination.* Prior experience in skincare, cosmetics, or FMCG operations is a plus.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Do you have your own conveyance for field visits within Karachi?</li><li>How many years of experience do you have in operations, supply chain, or vendor coordination?</li><li>Have you previously worked in a skincare, cosmetics, or FMCG-related role?</li><li>Are you comfortable handling vendor negotiations, material sourcing, and production follow-ups?</li><li>Are you willing to travel within the Site Area and other Karachi locations for operational tasks?</li><li>What is your highest level of education?</li><li>What is your last drawn Salary?</li><li>What is your expected monthly salary for this role?</li></ul>Work Location: In person

Operations Manager – Skin Care Brand

Horizon Tech

We are seeking a highly skilled Marketplace Specialist to manage and grow our presence across key eCommerce platforms, including Amazon, Walmart, and others. The ideal candidate understands the mechanics, algorithms, and daily operations of marketplace ecosystems and can drive revenue through strategic product placement, optimised listings, and competitor analysis.Responsibilities<ul><li>Manage product listings across Amazon, Walmart, and similar marketplaces.</li><li>Conduct in-depth competitive research to identify gaps, pricing strategies, and growth opportunities.</li><li>Create, optimise, and update product titles, bullet points, descriptions, keywords, and backend attributes.</li><li>Monitor marketplace performance metrics (BSR, conversions, buy box, keyword ranking, etc).</li><li>Coordinate product uploads, pricing updates, variations, and catalogue maintenance.</li><li>Execute promotional strategies, including coupons, deals, and PPC campaigns (if required).</li><li>Maintain accuracy and consistency of product information across platforms.</li><li>Track sales performance and identify opportunities to increase revenue.</li></ul>Requirements<ul><li>2-5 years of hands-on experience managing Amazon/Walmart seller accounts.</li><li>Strong understanding of SEO for product listings and marketplace analytics.</li><li>Familiarity with Amazon Seller Central, Walmart Seller Centre, and related tools.</li><li>Experience conducting competitive research and using keyword tools (Helium10, Jungle Scout, etc).</li><li>Exceptional attention to detail and strong communication skills.</li><li>Ability to work independently and meet deadlines.</li></ul>Other Details<ul><li>Job Location: Shaheed-E-Millat Road, off to Shahrah-e-Faisal, Karachi.</li><li>Job Timings: Onsite, evening night shift following US EST (7 pm to 4 am PKT)</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Will you be available to work on-site evening night shift?</li><li>What is your expected salary and notice period? </li></ul>Experience:<ul><li>managing Amazon/Walmart seller accounts: 3 years (Required)</li><li>product listings and marketplace analytics: 2 years (Required)</li><li>Helium10, Jungle Scout: 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Marketplace Specialist

PublishEX Solutions Pvt. Ltd.

Simpaisa is looking for a Product Integration Support Specialist who will support merchants through their Simpaisa integration journey &mdash; from initial setup to post-launch operations. You'll assist with API guidance, troubleshoot technical issues, and ensure smooth go-lives. This hybrid technical-operations role is ideal for those eager to grow their API knowledge and project coordination skills.Responsibilities<ul><li>Merchant Integration Support (Pay-in &amp; Payout): Guide merchants through integration setup, including sandbox access, test credentials, and Simpaisa Portal configuration for Pay-in and Payout products.</li></ul><ul><li>Technical Troubleshooting: Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.</li></ul><ul><li>Issue Tracking &amp; Escalation: Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.</li></ul><ul><li>Go-Live Coordination: Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.</li></ul><ul><li>Early Launch Monitoring: Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.</li></ul>&bull; Post-Launch Partner Support: Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.<ul><li>Internal Documentation &amp; Feedback Loop: Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.</li></ul>&bull; Cross-Functional Collaboration: Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or any other field with equivalent experience.</li></ul><ul><li>Familiarity with API integration concepts.</li></ul><ul><li>Familiarity with tools like Postman, SQL, or basic scripting is a plus.</li></ul><ul><li>Strong problem-solving and communication skills.</li></ul><ul><li>Fluent in English (written and verbal).</li></ul><ul><li>A willingness to learn and grow in a fast-paced technical environment.</li></ul>Job Type: Full-timeWork Location: In person

Product Integration Support Specialist

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