Product Integration Support Specialist

Simpaisa is looking for a Product Integration Support Specialist who will support merchants through their Simpaisa integration journey — from initial setup to post-launch operations. You'll assist with API guidance, troubleshoot technical issues, and ensure smooth go-lives. This hybrid technical-operations role is ideal for those eager to grow their API knowledge and project coordination skills.

Responsibilities

• Merchant Integration Support (Pay-in & Payout): Guide merchants through integration setup, including sandbox access, test credentials, and Simpaisa Portal configuration for Pay-in and Payout products.

• Technical Troubleshooting: Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.

• Issue Tracking & Escalation: Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.

• Go-Live Coordination: Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.

• Early Launch Monitoring: Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.

• Post-Launch Partner Support: Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.

• Internal Documentation & Feedback Loop: Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.

• Cross-Functional Collaboration: Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or any other field with equivalent experience.

• Familiarity with API integration concepts.

• Familiarity with tools like Postman, SQL, or basic scripting is a plus.

• Strong problem-solving and communication skills.

• Fluent in English (written and verbal).

• A willingness to learn and grow in a fast-paced technical environment.

Job Type: Full-time

Work Location: In person