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program manager

Supply Chain Resources Group, Inc.

<div>
 
 As a Program Manager, you'll lead complex, multi-disciplinary projects from start to finish working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
 
 
 As a Program Manager, you lead complex, multi-disciplinary projects. You will plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders.
 
 
 Responsibilities
 
 <ul>
 <li>
 Drive manufacturing operational readiness in the factory leveraging partner resources as well as ongoing efficiency and improvement across factories from ramp to end-of-line (EOL).
 </li>
 <li>
 Anticipate production and operational risk, communicate and mitigate work with original equipment manufacturers (OEMs) to manage line bring-ups, qualification, material availability, and quality issues. Secure right level of capacity based on forecast and horizons.
 </li>
 <li>
 Work with original equipment manufacturers (OEM) partners to ensure performance goals for Quality, Turn Around Time (TAT), and Throughput (I/O/S) are met or exceeded from ramp to EOL.
 </li>
 <li>
 Collaborate with cross-functional teams and with partners to prepare for production ramp and product transitions. Lead meetings to communicate plans with cross-functional operations and demand planning. Adapt plans based on changing customer requirements.
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Bachelor's degree in Industrial Engineering or a related technical field, or equivalent practical experience.
 </li>
 <li>
 5 years of experience in electronics or computer consumer hardware.
 </li>
 <li>
 Experience with manufacturing or operations in Original Equipment Manufacturer (OEM) management and Supply Chain Management.
 </li>
 </ul>
 
 Preferred
 
 <ul>
 <li>
 Master's degree in Industrial Engineering, Supply Chain, Operations Research, Operations Engineering, or other relevant field.
 </li>
 <li>
 Experience in the consumer technology market and facilitation with OEMs and third-party suppliers.
 </li>
 <li>
 Experience in working with global and cross-functional internal and external teams.
 </li>
 </ul>
 
 
</div>

Operation Program Manager

PW (PhysicsWallah)

<div>
 
 
 Name of Profile: Operations Management
 
 
 
 
 
 
 
 Skill Sets:
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Must Have: Excel
 </li>
 <li>
 Strong leadership skills.
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Proactive nature
 </li>
 <li>
 Highly organized.
 </li>
 <li>
 Good people skills
 </li>
 <li>
 Conflict Management
 </li>
 <li>
 Deadline Oriented
 </li>
 <li>
 Business Management
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Contribute operations information and recommendations to strategic plans and reviews, prepare and complete action plans, implement production, productivity, quality, and customer-service standards, resolve problems; complete audits, identify trends
 </li>
 <li>
 Forecast requirements, prepare an annual budget, schedule expenditures, analyze variances, initiating corrective actions
 </li>
 <li>
 Analyze and improve organizational process and workflow, employee and equipment layout; implement changes
 </li>
 <li>
 Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations
 </li>
 <li>
 Accomplish operations and organization mission by completing related results as needed
 </li>
 <li>
 Leverage technology to create digital capabilities and automation where possible
 </li>
 </ul>
 
 
 
 
 
 Interested candidates can email CV @ ankita.bhowmick@pw.live
 
 
 
 
</div>

Program Manager - Operations

AdaniConneX

<div>
 
 
 Role:
 
 Key Account Manager
 
 
 
 Location:
 
 Noida/Mumbai/Hyderabad
 
 
 
 Company:
 
 Adaniconnex (Data Center)
 
 
 
 
 
 The Key Account Manager (KAM) role in Hyderabad focuses on managing post-sales customer interactions, ensuring smooth onboarding, monitoring service delivery against SLAs, handling escalations, and coordinating internal teams for change requests and audits. Candidates should have a bachelor's degree in engineering, 6&ndash;10 years of relevant experience in data center or telecom service delivery, strong operational knowledge, excellent communication skills, and proficiency in MS Office and service management tools
 
 
 
 
 
 
 Key Responsibilities of Role
 
 
 
 Act as the primary interface between the customer and internal functions (operations, design &amp; build, delivery, etc.) for all post-sales activities.
 
 
 Ensure timely and efficient onboarding of new customers, coordinating all internal and external stakeholders.
 
 
 Track and monitor day-to-day service delivery and ensure SLAs are being met across uptime, availability, and response time metrics.
 
 
 Proactively manage customer escalations, coordinate resolution efforts, and provide timely updates.
 
 
 Conduct regular review meetings with customers to discuss performance, highlight achievements, and address concerns.
 
 
 Maintain a clear view of the customer&rsquo;s contract obligations, project milestones, and compliance requirements.
 
 
 Coordinate any change requests or upgrades (e.g., additional power, racks, access, etc.) with the relevant internal teams.
 
 
 Ensure internal readiness and ownership during key audits, site visits, or executive interactions involving the customer.
 
 
 Track all customer tickets, incidents, and operational matters to ensure closure within defined timelines.
 
 
 Maintain structured documentation, dashboards, and reporting on customer health and operational performance.
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 Bachelor&rsquo;s degree in Engineering or related field (preferred: Electrical, Electronics, or Mechanical).
 
 
 6&ndash;10 years of experience in customer success, service delivery, or program/account management in data center, telecom, or large infrastructure setups.
 
 
 Strong understanding of data center operations, infrastructure lifecycles, and customer engagement practices.
 
 
 Hands-on experience coordinating with cross-functional teams to resolve operational or delivery-related issues.
 
 
 Excellent communication, stakeholder management, and documentation skills.
 
 
 Detail-oriented with strong follow-up discipline and ability to multitask.
 
 
 Proficiency in MS Excel, PowerPoint, and service management tools (e.g., ServiceNow, Jira, or internal ticketing platforms).
 
 
 Ability to manage enterprise customers with a mature and professional approach.
 
</div>

Key Account Manager

Microsoft

<div>
 We are seeking a dynamic and seasoned
 
 Product Manager II
 
 to drive platform initiatives within the M365 Deployment &amp; SDP domain. This role is central to enabling M365 features to reach sovereign and global markets with agility without inflicting any incidents that could negatively impact customer trust or experience.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Define and drive strategy and execution of the deployment workflows for COSMIC customers.
 </li>
 <li>
 Collaborate with engineering, compliance, and cross-geo stakeholders to create a cohesive product plan.
 </li>
 <li>
 Translate customer and market insights into product roadmap.
 </li>
 <li>
 Identify innovation opportunities to differentiate platform capabilities.
 </li>
 <li>
 AI forward thinking to accelerate and simplify developer experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor's Degree AND 2+ years experience in product/service/project/program management or software development
 </li>
 <ul>
 <li>
 OR equivalent experience.
 </li>
 </ul>
 <li>
 2+ years of product management experience.
 </li>
 <li>
 Solid background in infrastructure and platform technologies.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Experience working in global, matrixed environments.
 </li>
 <li>
 Technical acumen in cloud infrastructure is a plus.
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Strategic mindset with execution focus.
 </li>
 <li>
 Ability to influence without authority.
 </li>
 <li>
 Passion for solving complex, ambiguous problems.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Product Manager II

Genpact

<div>
 
 
 Inviting applications for the role of Assistant Vice President &ndash; Procure to Pay!
 
 
 
 
 In this role, the incumbent is responsible for directing and executing roadmap that solves the business problems/opportunities of the key customer(s) in the F&amp;A domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions using GenAI, RPA and VBA/SQL/Python
 
 
 
 
 In this role, you would be responsible for the effective identifying/planning and delivery of Digital/CI projects/Roadmap, working with cross-functional global leads including the digital delivery team, and client leadership successfully.
 
 
 
 
 This role may involve directly managing the account or reporting to an account manager, but the responsibility of planning and delivering the strategy would be with the lead role.
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction
 
 </li>
 <li>
 
 Champion the implementation and adoption of standard Global Processes
 
 </li>
 <li>
 
 Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by
 
 </li>
 <li>
 
 Assess new Laws, policies and practices, organization changes and the impact on the Global Processes and communicate such changes and impact to client
 
 </li>
 <li>
 
 Lead and be responsible for all trainings and knowledge transfer relating to the GPO Services
 
 </li>
 <li>
 
 Create Transformation Road Map and deliver projects aligned with client
 
 </li>
 <li>
 
 Deploy RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers
 
 </li>
 <li>
 
 Design, implement, test and complete all In-Scope CI Projects
 
 </li>
 <li>
 
 Engage and leverage lean six sigma practices and processes
 
 </li>
 <li>
 
 Support Operations to meet key transformation objectives of client and deliver required business value, productivity
 
 </li>
 <li>
 
 Identify and log Issues and Incidents, perform Root Cause Analysis and determine root causes that are leading to Issues; recommend process and System improvements; and resolve Issues and Incidents
 
 </li>
 <li>
 
 Manage client relationship and deliver transformation roadmap.
 
 </li>
 <li>
 
 Lead large teams for transformation resources to deliver program.
 
 </li>
 <li>
 
 Drive deployment of AIML tools in operations to improve process performance, metric improvement and deliver business value.
 
 </li>
 </ul>
 
 
 
 
 Qualifications we seek in you!
 
 
 
 Minimum Qualifications
 
 <ul>
 <li>
 Experience in Oracle Fusion, Tririga, SAP, S4Hana, Service Now etc. or similar technology and technology deployments
 </li>
 <li>
 Experience in driving GenAI/Agentic, RPA program and deploying it across platforms
 </li>
 <li>
 Extensive experience in Procure to Pay domain, should have lead transformation across all sub-processes like Account Payable, Payments etc.
 </li>
 <li>
 Experience in driving continuous improvement using Lean, Six Sigma Methodology
 </li>
 <li>
 Experience in managing client discussion and driving large transformation programs
 </li>
 <li>
 Experience in deploying AIML or Generative Ai solution and driving analytics programs
 </li>
 <li>
 Project Management skills &ndash; Strong Influencing skills and clarity of thought on effective project management are required
 </li>
 <li>
 People Leadership: Ability to coach &amp; mentor people. Ability to effectively influence &amp; motivate others and Ability to work in diverse teams and with multiple stakeholders
 </li>
 <li>
 Delivers oral and written communications that have clarity and impact
 </li>
 <li>
 Creates a team environment of accountability and commitment for reaching project goals
 </li>
 <li>
 Must be able to work in dynamic and tight deadlines to meet the project schedule
 </li>
 <li>
 Exposure to business metric improvement initiatives like close optimization
 </li>
 <li>
 Understanding of Defining SLA/KPI and linking it to business metrics
 </li>
 <li>
 Experienced Process improvement and Automation expert with domain exposure in F&amp;A
 </li>
 </ul>
 
 
 
 Preferred Qualifications/ Skills
 
 <ul>
 <li>
 Lean Six Sigma- GB / BB certification
 </li>
 <li>
 Exposure to AIML certification would be added advantage
 </li>
 <li>
 Tenured experience leading transformation for relevant years
 </li>
 </ul>
</div>

Assistant Vice President - PTP

<div>
 
 🚀
 
 We&rsquo;re Hiring | Associate Manager &ndash; Counselling (BFSI) | Noida | Full-time, Work from Office
 
 
 
 We&rsquo;re looking for a
 
 people-focused leader
 
 to drive performance, sales, motivation, and conversions within
 
 
 our counselling (sales) team. If you&rsquo;re passionate about building high-performing teams and enabling career growth for students, this role is for you.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Lead and supervise counsellors to achieve counselling &amp; conversion targets
 </li>
 <li>
 Allocate leads, track performance, and ensure reporting accuracy
 </li>
 <li>
 Coach, train, and deliver feedback for continuous improvement
 </li>
 <li>
 Maintain process adherence and call quality standards
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Experience in
 
 team management, CRM oversight (LeadSquared), and dialer tools (Ameyo)
 
 </li>
 <li>
 Strong coaching, feedback, and communication skills
 </li>
 <li>
 Data-driven mindset with focus on outcomes and quality
 </li>
 </ul>
 
 
 
 
 If you thrive in leadership roles, love solving problems, and want to create measurable student impact&mdash;
 
 apply now at
 
 https://forms.gle/PqLHdEnjgLgMV68y8 or
 
 kirti.dhawan@pw.live with the subject line "Applying for Associate Manager - BFSI" and grow with us!
 
 
</div>

Associate Manager

Ingenico

<div>
 
 
 Customer Support - Project Management Office
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 We&rsquo;re looking for a detail-oriented, organized, and proactive
 
 PMO Lead
 
 reporting into the Head of Customer Support Transformation &amp; Service Introduction. The PMO Lead will be driving operational excellence across a dynamic, high-impact support organization at a leading payments platform. This role sits at the heart of our support function, acting as the connective tissue between strategic initiatives, project execution, and cross-functional coordination.
 
 
 As the PMO Lead, you'll ensure that key initiatives are well-planned, tracked, and delivered on time. While your core responsibilities will focus on standard PMO duties, an appreciation and understanding of the customer and merchant support experience will be highly valuable.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Project Governance &amp; Standards
 
 
 <ul>
 <li>
 Establish and enforce PMO frameworks, methodologies, and tools tailored to ITIL and support operations.
 </li>
 <li>
 Drive clarity, follow-through, and accountability by ensuring action items are documented, owners are assigned, and timelines are met.
 </li>
 <li>
 Ensure all projects follow consistent lifecycle practices and maintain centralized documentation and a single source of truth for project status, risks, decisions, and KPIs.
 </li>
 </ul>
 
 
 Portfolio &amp; Resource Management
 
 
 <ul>
 <li>
 Oversee a portfolio of initiatives impacting Customer Support, ITSM processes, and service delivery.
 </li>
 <li>
 Facilitate demand management, prioritization, and capacity planning across support teams.
 </li>
 <li>
 Track dependencies, budgets, timelines, and resource utilization across active and upcoming projects.
 </li>
 </ul>
 
 
 Reporting &amp; Communication
 
 
 <ul>
 <li>
 Create and deliver project dashboards, reports, and executive summaries on performance, risks, and progress.
 </li>
 <li>
 Support continuous improvement efforts with data-driven insights and retrospective reviews.
 </li>
 <li>
 Serve as liaison between project teams, service owners, business stakeholders, and senior leadership.
 </li>
 </ul>
 
 
 ITIL &amp; Service Management Alignment
 
 
 <ul>
 <li>
 Ensure projects integrate with ITIL-aligned processes (e.g., Incident, Problem, Change, Service Request).
 </li>
 <li>
 Collaborate with ITSM teams to ensure new initiatives support SLA targets, customer satisfaction, and service stability.
 </li>
 <li>
 Contribute to the standardization and documentation of processes, change controls, and workflows.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 5+ years of experience in project/program management or PMO functions.
 </li>
 <li>
 Strong understanding of
 
 ITIL best practices
 
 and their application in operational environments.
 </li>
 <li>
 Proven experience managing projects within
 
 Customer Support, ITSM, or Service Desk
 
 functions.
 </li>
 <li>
 Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA).
 </li>
 <li>
 Strong organizational, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to translate strategic goals into actionable and measurable project outcomes.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience working with or supporting customer or merchant support functions, preferably in SaaS, fintech, or payments.
 </li>
 <li>
 
 ITIL Foundation certification
 
 (v3 or v4).
 </li>
 <li>
 
 PMP
 
 ,
 
 PRINCE2
 
 , or
 
 Certified Scrum Master (CSM)
 
 credentials.
 </li>
 <li>
 Experience with,
 
 Jira Service Management
 
 , ServiceNow or other ITSM platforms.
 </li>
 <li>
 Familiarity with customer satisfaction programs, ticketing systems, and support metrics (SLAs, CSAT, FCR).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Our Culture &amp; Values
 
 </li>
 <li>
 At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values&mdash;Trust, Innovation, and Care&mdash;define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Diversity &amp; Inclusion
 
 </li>
 <li>
 Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Ready to Make an Impact?
 
 </li>
 <li>
 Join us and help shape the future of payments across Asia. Apply now.
 </li>
 <li>
 📌 Learn more about Ingenico:
 </li>
 <li>
 🌍 Ingenico Global Website: https://www.ingenico.com
 </li>
 <li>
 📢 Ingenico LinkedIn: https://www.linkedin.com/company/ingenico/
 </li>
 </ul>
 
 
</div>

Project Management Officer

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