customer success account manager Jobs in Noida

customer success account manager

marketing executive

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product manager

account manager

Adobe

<div>
 
 Our Company
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 
 What You&rsquo;ll Do As An Account Manager
 
 
 
 <ul>
 <li>
 Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business.
 </li>
 <li>
 Build Connects and nurture strong relationships with managers and decision-makers in these large accounts. Expand business relationships beyond IT and Procurement into the C-Suite. You will need to map target org at departmental level to succeed in this role.
 </li>
 <li>
 Drive revenue growth by identifying upsell and cross-sell opportunities. You would be responsible for driving Net ARR from the allocated customers for the various Digital Media solutions.
 </li>
 <li>
 One of the key measurement metrics will be how well a rep can reach out to the large book of business, building connections and engagements.
 </li>
 <li>
 Account manager&rsquo;s primary goal will be to understand Customer&rsquo;s business needs / pain points on document workflows &amp; creative content creation, offer solutions, and foster long-term partnerships that drive business growth.
 </li>
 <li>
 Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. As an Account manager, you will be responsible and measured on how well you are executing on the key products such as Acrobat, Acrobat AI, Express, Acrobat Sign
 </li>
 <li>
 Research customer contracts and purchasing history in Adobe's various customer management systems &amp; external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account.
 </li>
 <li>
 Devise customized connect strategy based on the account plan.
 </li>
 <li>
 Identify the segments that have a high propensity for Adobe&rsquo;s solutions and then plan customer outreach and meetings.
 </li>
 <li>
 Sell into multiple levels of an organization, performing outbound prospecting to existing customers to identify new business relationships.
 </li>
 <li>
 Engage customers daily via Teams / Video calls to conducting extensive account reviews.
 </li>
 <li>
 During the account review understand clients' strategic goals, challenges, and pain points, and propose tailored solutions to address them. Develop and execute strategic account plans that align with clients' business objectives.
 </li>
 <li>
 Lead negotiations and pricing discussions to achieve mutually beneficial outcomes.
 </li>
 <li>
 You will serve as a trusted advisor ensuring the successful deployment of products.
 </li>
 <li>
 Address any issues or concerns promptly to maintain positive client relationships.
 </li>
 <li>
 Stay informed about industry trends, regulatory changes, and the competitive landscape of Document / Creative domain. Provide clients with valuable insights and thought leadership on industry best practices.
 </li>
 <li>
 Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Acrobat &amp; Sign, Creative Cloud, Substance, Stock etc.
 </li>
 <li>
 Act as the voice of the client within the organization, representing their interests and needs.
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 MM/Enterprise Segment exposure and proven ability to manage a large customer set.
 </li>
 <li>
 3 + Years&rsquo; experience in a similar role, with experience in selling SAAS solutions preferred.
 </li>
 <li>
 Proven track record leading a matrixed organization to sell SAAS solutions and the ability to expand influence on multiple stakeholders in the customer environment
 </li>
 <li>
 Ability to forge and maintain strong business relationships from IT to the C-Suite.
 </li>
 <li>
 Excellent communication and presentation skills and capable of presenting with any person, at any level within a customer.
 </li>
 <li>
 Proven experience of using quantitative and qualitative analysis to identify new sales opportunities.
 </li>
 <li>
 Should have skills that clearly demonstrate the ability to manage accounts and sell solutions.
 </li>
 <li>
 Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch.
 </li>
 <li>
 Ability to independently give basic product demos to customers.
 </li>
 <li>
 International Sales Experience with exposure to NA markets preferably.
 </li>
 <li>
 Working hours will coincide with the US Time Zones
 </li>
 <li>
 Bachelor&rsquo;s Degree or Equivalent
 
 
 </li>
 </ul>
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>

Account Manager

<div>
 
 
 Our Company
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 
 Adobe
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences. We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
 
 
 
 The Art of Sales is changing
 
 : The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below:
 
 <ul>
 <li>
 Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails.
 </li>
 <li>
 Marketing turns over long lists of leads, which are typically contacts in your target audience On the other hand, we at Adobe &ndash; ICX sales are a Modern Sales Team of 400+ Digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing &amp; engagement funnel and are developing capabilities on picking cues from the customers demographic (who) &amp; behavioral (what) data that they leave on their journey with our business to predict next &lsquo;sales action&rsquo; that will lead to revenue conversions (Future state).
 </li>
 </ul>
 
 
 The Challenge
 
 : We are expanding a team of Account Managers who will work with a focused cohort of the reseller transacted book of business to expand and grow Adobe&rsquo;s footprint. This role is crucial in driving revenue growth through strategic cross-sell and upsell initiatives. The incumbent would be responsible for helping the customers adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be. This role entails nurturing and co-selling with partners where a rep. will be responsible for the entire gambit of account management like Strategic Account planning, Client Need assessment, building connects strategies with multiple stakeholders, conducting extensive account reviews, driving growth through cross-selling / upselling, and building long-term relationships. KPIs for this role will be maximizing Net ARR by growing Gross and mitigating Cancels.
 
 
 
 What You&rsquo;ll Do As An Account Manager
 
 
 <ul>
 <li>
 Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business.
 </li>
 <li>
 Build Connects and nurture strong relationships with managers and decision-makers in these large accounts. Expand business relationships beyond IT and Procurement into the C-Suite. You will need to map target org at departmental level to succeed in this role.
 </li>
 <li>
 Drive revenue growth by identifying upsell and cross-sell opportunities. You would be responsible for driving Net ARR from the allocated customers for the various Digital Media solutions.
 </li>
 <li>
 One of the key measurement metrics will be how well a rep can reach out to the large book of business, building connections and engagements.
 </li>
 <li>
 Account manager&rsquo;s primary goal will be to understand Customer&rsquo;s business needs / pain points on document workflows &amp; creative content creation, offer solutions, and foster long-term partnerships that drive business growth.
 </li>
 <li>
 Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. As an Account manager, you will be responsible and measured on how well you are executing on the key products such as Acrobat, Acrobat AI, Express, Acrobat Sign
 </li>
 <li>
 Research customer contracts and purchasing history in Adobe's various customer management systems &amp; external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account.
 </li>
 <li>
 Devise customized connect strategy based on the account plan.
 </li>
 <li>
 Identify the segments that have a high propensity for Adobe&rsquo;s solutions and then plan customer outreach and meetings.
 </li>
 <li>
 Sell into multiple levels of an organization, performing outbound prospecting to existing customers to identify new business relationships.
 </li>
 <li>
 Engage customers daily via Teams / Video calls to conducting extensive account reviews.
 </li>
 <li>
 During the account review understand clients' strategic goals, challenges, and pain points, and propose tailored solutions to address them. Develop and execute strategic account plans that align with clients' business objectives.
 </li>
 <li>
 Lead negotiations and pricing discussions to achieve mutually beneficial outcomes.
 </li>
 <li>
 You will serve as a trusted advisor ensuring the successful deployment of products.
 </li>
 <li>
 Address any issues or concerns promptly to maintain positive client relationships.
 </li>
 <li>
 Stay informed about industry trends, regulatory changes, and the competitive landscape of Document / Creative domain. Provide clients with valuable insights and thought leadership on industry best practices.
 </li>
 <li>
 Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Acrobat &amp; Sign, Creative Cloud, Substance, Stock etc.
 </li>
 <li>
 Act as the voice of the client within the organization, representing their interests and needs.
 </li>
 </ul>
 
 
 What You Need To Succeed
 
 
 <ul>
 <li>
 SMB/MM Segment exposure and proven ability to manage a large customer set.
 </li>
 <li>
 3 + Years&rsquo; experience in a similar role, with experience in selling SAAS solutions preferred.
 </li>
 <li>
 Proven track record leading a matrixed organization to sell SAAS solutions and the ability to expand influence on multiple stakeholders in the customer environment
 </li>
 <li>
 Ability to forge and maintain strong business relationships from IT to the C-Suite.
 </li>
 <li>
 Excellent communication and presentation skills and capable of presenting with any person, at any level within a customer.
 </li>
 <li>
 Proven experience of using quantitative and qualitative analysis to identify new sales opportunities.
 </li>
 <li>
 Should have skills that clearly demonstrate the ability to manage accounts and sell solutions.
 </li>
 <li>
 Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch.
 </li>
 <li>
 Ability to independently give basic product demos to customers.
 </li>
 <li>
 International Sales Experience with exposure to NA markets preferably.
 </li>
 <li>
 Working hours will coincide with the US Time Zones
 </li>
 <li>
 Bachelor&rsquo;s Degree or Equivalent
 </li>
 </ul>
 
 
 Internal Opportunities
 
 
 
 Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We&rsquo;re glad that you&rsquo;re pursuing a new opportunity at Adobe!
 
 
 
 Put your best foot forward:
 
 
 <ul>
 <li>
 Update your Resume/CV and Workday profile &ndash; don&rsquo;t forget to include your uniquely &lsquo;Adobe&rsquo; experiences and volunteer work.
 </li>
 <li>
 Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you&rsquo;re interested in.
 </li>
 <li>
 Check out these tips to help you prep for interviews.
 </li>
 <li>
 If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity &amp; Payroll.
 </li>
 </ul>
 
 Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
 
 
 At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you&rsquo;re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
 
 
 
 Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
 
 
 
 
 If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact
 
 accommodations@adobe.com
 
 .
 
 
 
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
 
</div>

Customer Success Account Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/ Job Title:
 
 Relationship Manager - Current Account
 
 
 
 Function/ Department:
 
 Branch Banking
 
 
 
 Job Purpose
 
 
 
 The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits &amp; withdrawals, and managing deliverables.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 CASA values build up and new client acquisition.
 </li>
 <li>
 Ensure effective client engagement leading to cross sell.
 </li>
 <li>
 Increase in 'Product holding per customer' within mapped portfolio.
 </li>
 <li>
 Ensure all the clients engaged are profiled and presented with suitable banking products.
 </li>
 <li>
 Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance &amp; Investment solutions, Retail and SME Loans and relevant banking programs.
 </li>
 <li>
 Ensure monthly operating plan is met to improve scorecard and decile rankings.
 </li>
 <li>
 Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
 </li>
 <li>
 Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
 </li>
 <li>
 Custodian of the branch vault, manage vault limits, cash, and non-cash transactions.
 </li>
 <li>
 Ensure Nil instances of cash shortage or excess at teller counter.
 </li>
 <li>
 Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
 </li>
 <li>
 Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
 </li>
 <li>
 Ensure strict adherence to the bank policies and compliance.
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Perform audit and ensure compliance to internal and external regulations and guidelines.
 </li>
 <li>
 Provide best in-class customer service to all clients to become their primary banker.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: Any
 
 
 Post-graduation: Any
</div>

Relationship Manager-Current Account - Pipeline

YES BANK

<div>
 
 Market Assessment and Business Development
 
 
 
 <ul>
 <li>
 Conducts market research to identify, initiate, establish and develop long term business relationships with the objective of meeting business and revenue objectives.
 </li>
 <li>
 Conducts periodic meetings with key customers, promoters, prospective customers to ensure business continuity and growth and expanding share of wallet from key clients.
 </li>
 <li>
 Conducts proactive business development activities from new &amp; existing clients, through strategic penetration into identified market/sectors across the entire portfolio spectrum.
 
 
 </li>
 </ul>
 
 Relationship Management
 
 
 
 <ul>
 <li>
 Identifies and acquires new client relationships by understanding the customers financial needs and provides suitable solutions in terms of providing bank products and services.
 </li>
 <li>
 Manages the client relationships by handling activities ranging from identifying clients&rsquo; financial needs, advising, structuring the deal, preparing the terms and conditions and closing the deal.
 
 
 </li>
 </ul>
 
 Portfolio Management and Deal Structuring
 
 
 
 <ul>
 <li>
 Works in close coordination with Regional Segment Head / Team Leaders as and when required in structuring and restructuring of deals to ensure they effectively address the clients&rsquo; financial requirement.
 </li>
 <li>
 Works in close coordination with Team Leaders in management of various portfolios to ensure proper understanding of customer needs and ensure their financial needs are addressed.
 
 
 </li>
 </ul>
 
 Revenue Generation
 
 
 
 <ul>
 <li>
 Drives his/her team to ensure regional objective in terms of earnings, assets, liabilities, credit quality etc. as per agreed budgets / targets from client relationship across all product groups.
 </li>
 <li>
 Drives sales and key business operations to ensure effective management of profit and loss account of Corporate Banking at a regional level in line with the overall business objectives.
 </li>
 <li>
 Targets specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer &amp; relationship manager.
 
 
 </li>
 </ul>
 
 Credit Appraisal
 
 
 
 <ul>
 <li>
 Participates in appraisal of proposals involving detailed analysis of Income Statement, Balance Sheet, Financial Ratios, Cash Flows, Management Risk, Industry Risk, economic conditions to ensure complete adherence to risk and regulatory guidelines.
 </li>
 <li>
 Works in close coordination with Team Leaders in assessment of business, financial &amp; economic risks and opportunities, and maximizing potential to cross sell products in consultation with other key stakeholders.
 </li>
 <li>
 Drives the implementation of program designed to evaluate risk, assess opportunities, and maximize potential to cross sell products to ensure the Bank&rsquo;s relationship strategy is in line with the Portfolio and Industry quality.
 
 
 </li>
 </ul>
 
 Documentation and Compliance
 
 
 
 <ul>
 <li>
 Monitors all deals to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance.
 </li>
 <li>
 Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required.
 </li>
 <li>
 Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.
 </li>
 <li>
 Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.
 </li>
 <li>
 Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements.
 </li>
 <li>
 Implements the internal control systems in the department and participates in the departmental audits.
 </li>
 <li>
 Implements practices to bridge gaps identified during departmental audits.
 
 
 </li>
 </ul>
 
 Market Assessment and Business Development
 
 
 
 <ul>
 <li>
 Conducts market research to identify, initiate, establish and develop long term business relationships with the objective of meeting business and revenue objectives.
 </li>
 <li>
 Conducts periodic meetings with key customers, promoters, prospective customers to ensure business continuity and growth and expanding share of wallet from key clients.
 </li>
 <li>
 Conducts proactive business development activities from new &amp; existing clients, through strategic penetration into identified market/sectors across the entire portfolio spectrum.
 
 
 </li>
 </ul>
 
 Relationship Management
 
 
 
 <ul>
 <li>
 Identifies and acquires new client relationships by understanding the customers financial needs and provides suitable solutions in terms of providing bank products and services.
 </li>
 <li>
 Manages the client relationships by handling activities ranging from identifying clients&rsquo; financial needs, advising, structuring the deal, preparing the terms and conditions and closing the deal.
 
 
 </li>
 </ul>
 
 Portfolio Management and Deal Structuring
 
 
 
 <ul>
 <li>
 Works in close coordination with Regional Segment Head / Team Leaders as and when required in structuring and restructuring of deals to ensure they effectively address the clients&rsquo; financial requirement.
 </li>
 <li>
 Works in close coordination with Team Leaders in management of various portfolios to ensure proper understanding of customer needs and ensure their financial needs are addressed.
 
 
 </li>
 </ul>
 
 Revenue Generation
 
 
 
 <ul>
 <li>
 Drives his/her team to ensure regional objective in terms of earnings, assets, liabilities, credit quality etc. as per agreed budgets / targets from client relationship across all product groups.
 </li>
 <li>
 Drives sales and key business operations to ensure effective management of profit and loss account of Corporate Banking at a regional level in line with the overall business objectives.
 </li>
 <li>
 Targets specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer &amp; relationship manager.
 
 
 </li>
 </ul>
 
 Credit Appraisal
 
 
 
 <ul>
 <li>
 Participates in appraisal of proposals involving detailed analysis of Income Statement, Balance Sheet, Financial Ratios, Cash Flows, Management Risk, Industry Risk, economic conditions to ensure complete adherence to risk and regulatory guidelines.
 </li>
 <li>
 Works in close coordination with Team Leaders in assessment of business, financial &amp; economic risks and opportunities, and maximizing potential to cross sell products in consultation with other key stakeholders.
 </li>
 <li>
 Drives the implementation of program designed to evaluate risk, assess opportunities, and maximize potential to cross sell products to ensure the Bank&rsquo;s relationship strategy is in line with the Portfolio and Industry quality.
 
 
 </li>
 </ul>
 
 Documentation and Compliance
 
 
 
 <ul>
 <li>
 Monitors all deals to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance.
 </li>
 <li>
 Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required.
 </li>
 <li>
 Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.
 </li>
 <li>
 Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.
 </li>
 <li>
 Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements.
 </li>
 <li>
 Implements the internal control systems in the department and participates in the departmental audits.
 </li>
 <li>
 Implements practices to bridge gaps identified during departmental audits.
 </li>
 </ul>
</div>

Senior Relationship Manager

Delta System & Software, Inc.

<div>
 <ul>
 <li>
 
 12+ years of strong hands-on experience in SAP MM
 
 configuration and support.
 </li>
 <li>
 At least
 
 3-4 full life cycle implementations
 
 in SAP MM.
 </li>
 <li>
 In-depth knowledge of:
 </li>
 <li>
 Purchasing &amp; Procurement Processes
 </li>
 <li>
 Inventory &amp; Warehouse Management
 </li>
 <li>
 Vendor Evaluation &amp; Release Strategies
 </li>
 <li>
 Material Valuation &amp; Account Determination
 </li>
 <li>
 Logistics Invoice Verification (LIV)
 </li>
 <li>
 External Services Procurement
 </li>
 <li>
 Strong integration knowledge with
 
 FI/CO, SD, PP, and WM/EWM
 
 .
 </li>
 <li>
 Experience in
 
 S/4HANA MM
 
 (preferred).
 </li>
 <li>
 Knowledge of
 
 Fiori apps for MM
 
 is an added advantage.
 </li>
 <li>
 Strong communication, client-facing, and leadership skills.
 </li>
 </ul>
 
 
</div>

Sap Materials Management Consultant

Genpact

<div>
 
 Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
 
 
 
 
 Inviting applications for the role of Assistant Vice President HRO GPO!
 
 
 
 
 
 In this role, GPO lead is responsible for directing and executing GPO roadmap that solves the business problems/opportunities of the key customer(s) in the HRO domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, Blue Prism, etc.
 
 
 In this role, you would be responsible for the effective delivery of planned Digital projects, RPA bots, AIML projects and Six Sigma projects working with cross-functional global leads including the digital delivery team, and client leadership successfully.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Builds a collaborative relationship with the key client partners, proactively asks for feedback and takes full responsibility of the process and overall account;
 
 
 &bull; Identify and implement tactical Continuous Improvement Opportunities emerging from the day to day Operations, with the agreement of Customer Finance Transformation Organization and align with HRO stream Project Roadmap.
 
 
 &bull; Drive execution of the global design solution across local org and in Genpact Ops.
 
 
 &bull; Assist in meeting the defined KPI, as per the contractual agreement.
 
 
 &bull; Assess operational performance against standards and take corrective actions as necessary.
 
 
 &bull; Drive standardization across local org and in Genpact Ops.
 
 
 &bull; Share best practice with the client&rsquo;s stakeholders
 
 
 &bull; Assist in deployment of Digital tools, RPA, AI/ML/Gen AI etc.
 
 
 &bull; Provide SME advisory/ support during transitions &amp; training.
 
 
 &bull; Tracks customer concerns and enables resolution for client issues;
 
 
 &bull; Partakes to various internal &amp; external projects, events and initiatives;
 
 
 &bull; Ensures board of account efficiency by supporting architects within the account;
 
 
 &bull; Participates to internal transformation meetings, communicates LDT related plans &amp; results to customer;
 
 
 &bull; Promote Genpact's values across teams in supervision.
 
 
 &bull; Manage end to end projects- Identify, design and implement solution for projects in the area of HRO to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded.
 
 
 &bull; As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads
 
 
 
 
 
 
 Qualifications we seek in you!
 
 
 
 
 Minimum Qualifications / Skills
 
 
 
 &bull; Experience in customer management-related roles: e.g. HRO SME
 
 
 &bull; Several years of experience in a BPO/Call Center/Shared Services environment (represents an advantage)!
 
 
 &bull; Experience in project management.
 
 
 &bull; Willingness to work autonomously and in teams playing different roles
 
 
 &bull; Accountability: See it, own it and solve it mindset. Willingness to go the extra mile
 
 
 &bull; Great communication skills: Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers.
 
 
 &bull; Execution: Ability to meet deadline and work well under pressure
 
 
 &bull; Project management and coordination skills is often required due to the complex nature and scope of many of our projects and initiatives.
 
 
 &bull; Ability to think strategically and communicate in a conceptual/structured way;
 
 
 &bull; Ability to translate finance business needs into efficient tools &amp; processes
 
 
 &bull; Experience with the new technologies and a strong knowledge of ERP &amp; applications like SAP, ServiceNow etc.
 
 
 Preferred Qualifications/ Skills
 
 
 &bull; Prior HRO &amp; project management experience
 
 
 &bull; LSS certification
 
 
 
 
 
 
 Why join Genpact?
 
 
 
 &bull; Be a transformation leader &ndash; Work at the cutting edge of AI, automation, and digital innovation
 
 
 &bull; Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter
 
 
 &bull; Accelerate your career &ndash; Get hands-on experience, mentorship, and continuous learning opportunities
 
 
 &bull; Work with the best &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
 
 
 &bull; Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
 
 
 Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
 
 
 Let&rsquo;s build tomorrow together.
 
 
 
 
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
 
 
 Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
 
</div>

Assistant Vice President - HR Transformation - HRO

PhonePe

<div>
 
 About PhonePe Limited:
 
 
 
 Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
 
 
 PhonePe&rsquo;s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company&rsquo;s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
 
 
 
 Culture:
 
 
 
 At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you&rsquo;re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
 
 
 
 About The Role
 
 
 
 This role is responsible for significantly expanding PhonePe's footprint within the online merchant ecosystem. As an individual contributor, you will have full ownership of acquiring and onboarding key platform partners across the country, driving adoption of the PhonePe payment gateway. You will play a crucial role in building strategic partnerships to ensure sustainable growth and solidify PhonePe's position as a leader in online payments. This is a high-impact role that requires a hunter mentality, a passion for the digital payments space, and the ability to forge strong relationships with key decision-makers at major online businesses.
 
 
 Responsibilities:
 
 
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 Lead the online PG partnership KAM team.
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 Identify and prioritize key partnership opportunities.
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 Manage and mentor a team of partnership specialists.
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 Possess deep technical expertise in online payment gateways.
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 Track KPIs and report on partnership performance.
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 Identify and acquire new TSP/partner relationships within large and mid-sized
 
 
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 merchants.
 
 
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 Develop and deliver compelling pitches highlighting the value of PhonePe Payment
 
 
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 Gateway.
 
 
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 Negotiate commercial terms and close partnership agreements.
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 Collaborate with internal teams to tailor solutions for partner needs.
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 Stay informed about the digital payments landscape.
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 Achieve individual and team targets.
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 Manage P&amp;L for assigned accounts.
 
 
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 Eligibility:
 
 
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 4-8 years in online PG partnerships.
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 Proven leadership and team management skills.
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 Strong analytical and problem-solving abilities.
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 Experience with Travel/ Hospitality/E-commerce platforms is preferred.
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 Strong negotiation, communication, and presentation skills.
 
 
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 PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
 
 
 
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 Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
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 Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
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 Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
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 Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
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 Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
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 Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
 
 
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 Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
 
 
 
 
 please fill out this form.
 
 
 
 
 
 
 Read more about PhonePe
 
 
 
 
 on our blog
 
 
 
 
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 Life at PhonePe
 
 
 
 
 PhonePe in the news
 
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Platform Sales Manager

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