project manager

marketing manager

account manager

operations manager

social media manager

public affairs manager

APCO Worldwide LLC.

<p>The Senior Account Manager plays a pivotal role in leading client relationships, overseeing strategic initiatives, and ensuring the successful execution of public affairs and communications programs. This role involves managing day-to-day client interactions, guiding internal teams, and delivering high-quality, insight-driven work. The Senior Account Manager is expected to demonstrate strong leadership, strategic thinking, and communication skills, while mentoring junior team members and contributing to business development efforts.</p><p><strong>Role Overview</strong><p>The Senior Account Manager plays a pivotal role in leading client relationships, overseeing strategic initiatives, and ensuring the successful execution of public affairs and communications programs. This role involves managing day-to-day client interactions, guiding internal teams, and delivering high-quality, insight-driven work. The Senior Account Manager is expected to demonstrate strong leadership, strategic thinking, and communication skills, while mentoring junior team members and contributing to business development efforts.</p><strong>Primary Duties and Responsibilities</strong><ul><li>Lead client accounts with minimal supervision, acting as the primary point of contact and trusted advisor.</li><li>Develop and oversee strategic plans, stakeholder engagement strategies, executive positioning, and other key deliverables.</li><li>Manage and mentor junior team members, providing guidance and quality assurance on client work.</li><li>Drive the development of proposals and credential packages, ensuring alignment with client needs and APCO's capabilities.</li><li>Facilitate and lead client meetings, offering strategic counsel and actionable recommendations.</li><li>Maintain proactive communication with clients, anticipating needs and addressing issues independently.</li><li>Monitor industry trends and client-relevant developments to inform strategy and provide timely insights.</li><li>Ensure high-quality execution of public affairs and communications materials with minimal oversight.</li><li>Identify opportunities for client growth and contribute to business development initiatives.</li><li>Represent the company at external events, building relationships and expanding sector knowledge.</li><li>Collaborate with internal teams to manage utilization, project timelines, and resource allocation.</li><li>Demonstrate a strong client service ethic and uphold professional standards in all interactions.</li><li>Foster a culture of continuous learning and development within the team.</li></ul><strong>Requirements</strong><ul><li>Bachelor's degree in Mass Communication, International Relations, Public Relations, or a related field.</li><li>4-6 years of relevant experience in public affairs, communications, or client management.</li><li>Proven ability to lead client accounts and manage cross-functional teams.</li><li>Excellent written and verbal communication skills.</li><li>Strong analytical, research, and presentation skills.</li><li>Ability to multitask and perform under pressure in a fast-paced environment.</li><li>Exceptional organizational and time management skills with attention to detail.</li><li>Strategic thinker with a proactive, solution-oriented mindset.</li><li>Demonstrated initiative, flexibility, and resilience.</li><li>Service-oriented attitude and ability to build strong client relationships.</li><li>Commitment to professional growth and sector knowledge.</li></ul></p></ul><p><strong>Careers at APCO</strong></p><p>Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.</p><img src="https://www.jobg8.com/Tracking.aspx?cVAb9OF4hnpTHu2b5uZ3fr3b0udy5vUuz" width="0" height="0" />

Senior Account Manager, Health Dubai, United Arab Emirates Posted on 08/04/2025 Trending

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 40690
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Governance, Risk Management &amp; Compliance
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 10 Oct 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
Overview</b></div>
<p>
Standard Chartered is a leading international banking group with a presence in more than 50 dynamic markets and serving clients in over 85 additional economies. Guided by our purpose &ldquo;to drive commerce and prosperity through our unique diversity&rdquo; and our brand promise &ldquo;Here for good&rdquo;, we build enduring partnerships and sustainable impact.</p>
<div><b>
Job Purpose</b></div>
<p>
The Director, Government Affairs, AME will support the development and execution of strategic, systematic engagement with governments and public policy stakeholders across Africa and the Middle East. The role reports to the Global Head of Government Affairs, within the Group Public &amp; Regulatory Affairs (GPRA) function.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Strategy</b></div>
<ul>
<li>Collaborate with the Global Head of Government Affairs and business leaders to design and implement an engagement strategy supporting GPRA&rsquo;s policy imperatives and thematic priorities.</li>
<li>Leverage thought leadership platforms, bilateral engagement, and advocacy campaigns to strengthen the Bank&rsquo;s positioning and influence across AME.</li>
<li>Identify and align key internal stakeholders to ensure regional engagement strategies reflect the Bank&rsquo;s strategic direction and growth aspirations.</li>
</ul></div></div><div></div><div><div>
</div><div><div><b>Business</b></div>
<ul>
<li>Build and maintain constructive relationships with key business and functional stakeholders, providing timely policy and political insights.</li>
<li>Provide challenge and oversight on government and policy engagement to ensure alignment with the Bank&rsquo;s objectives.</li>
<li>Strengthen collaboration across GPRA, Legal, Compliance, and business units to deliver coordinated advocacy and policy positions.</li>
</ul>
<div><b>Processes</b></div>
<ul>
<li>Support the development of streamlined processes across GPRA pillars, improving the design and delivery of external communications, policy outputs, and engagement materials.</li>
<li>Maintain management information and trackers covering all Government Affairs activities in the AME region.</li>
<li>Support the preparation of speeches, briefing notes, and position papers for senior executives.</li>
</ul>
<div><b>People &amp; Talent</b></div>
<ul>
<li>Promote the culture and practice of compliance, ethics, and high performance, consistent with the Group&rsquo;s &ldquo;Here for Good&rdquo; values and Code of Conduct.</li>
<li>Foster collaboration and knowledge sharing across GPRA teams and markets.</li>
</ul>
<div><b>Risk Management</b></div>
<ul>
<li>Use engagement strategies to identify, assess, and advise on emerging political and regulatory risks across AME.</li>
<li>Collaborate with GPRA colleagues and business partners to anticipate horizon risks and recommend mitigation strategies.</li>
<li>Establish clear communication channels between GPRA and business units to ensure mutual understanding of priorities, risks, and opportunities.</li>
</ul></div></div><div></div><div><div>
</div><div><div><b>Regulatory &amp; Business Conduct</b></div>
<ul>
<li>Display exemplary conduct and live by the Group&rsquo;s values and Code of Conduct.</li>
<li>Ensure compliance with all applicable laws, regulations, and internal policies.</li>
<li>Proactively identify, escalate, and manage conduct, compliance, and reputational risks.</li>
</ul>
<div><b>Key stakeholders</b></div>
<ul>
<li>Internal: GPRA, CFCR, Legal, business and functional heads, and AME Country CEOs.</li>
<li>External: Government agencies, policymakers, industry bodies, think tanks, trade associations, and public affairs networks.</li>
</ul>
<div><b>Other Responsibilities</b></div>
<ul>
<li>Champion the Group&rsquo;s brand and purpose &mdash; &ldquo;Here for good&rdquo; &mdash; within AME and beyond.</li>
<li>Undertake additional responsibilities aligned with Group, Country, or Functional mandates as required.</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Strong stakeholder mapping and relationship management capabilities.</li>
<li>Policy analysis and insight generation (translating complex policy issues into actionable guidance).</li>
<li>Excellent communication (verbal and written) and analytical skills.</li>
<li>Strong project management and organisational ability.</li>
<li>Political awareness and understanding of the regional context.</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><ul><li>Education: University degree in Political Science, International Relations, Law, Public Policy, or related field.</li>
<li>Experience in government relations, policy advisory, or public affairs, with proven exposure to Middle East policymaking systems and African markets.</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Director, Government Affairs, AME

Sanofi

Job title: Head of Strategic PartnershipsAbout The JobAt Sanofi, we are an innovative global healthcare company united by one mission: chasing the miracles of science to improve people s lives.The Head of Strategic Partnerships is a key role between the Head of Public Affairs and Public Affairs Managers, responsible for developing and implementing strategic partnership initiatives that advance Sanofi's business objectives and enhance the company's reputation with key stakeholders. This role will drive collaborative relationships with external organizations, government bodies, patient advocacy groups, and industry associations to create mutual value and support Sanofi's strategic priorities along with internal strategic projects in accordance with global initiatives and priorities.Main ResponsibilitiesStrategic Partnership Development and ManagementDevelop and execute a comprehensive strategic partnership strategy aligned with Sanofi's corporate objectives and public affairs prioritiesIdentify, evaluate, and establish high-value partnerships with key external stakeholders including government entities, industry associations, patient advocacy groups, and other healthcare organizationsLead cross-functional collaboration to ensure partnership initiatives support business goals across therapeutic areas and marketsDesign and implement partnership governance frameworks to ensure effective collaboration and value creationStakeholder Engagement and Relationship ManagementBuild and maintain strong relationships with senior external stakeholders to advance Sanofi's strategic interestsRepresent Sanofi in key external forums, conferences, and multi-stakeholder initiativesCollaborate with Country Public Affairs teams to support local partnership initiatives and ensure alignment with global strategyServe as a key liaison between external partners and internal business unitsPolicy Influence and AdvocacyWork with the Head of Public Affairs to shape policy positions that support strategic partnershipsDevelop advocacy strategies to advance partnership objectives and address shared challengesMonitor policy developments that may impact strategic partnerships and recommend appropriate responsesCollaborate with legal and compliance teams to ensure all partnership activities adhere to relevant regulations and company policiesProactive horizontal leadership and alignmentProject Management and ImplementationLead the development and execution of strategic partnership projects from conception to implementationEstablish clear objectives, timelines, and success metrics for partnership initiativesManage partnership budgets and resources effectivelyTrack and report on partnership outcomes and impactInternal Coordination and AlignmentCoordinate with Global Business Units and Country teams to ensure partnership activities support local and global prioritiesFacilitate knowledge sharing and best practices across the organizationProvide regular updates to senior leadership on partnership activities and outcomesDevelop internal capabilities to support effective partnership managementAbout YouEducation: Advanced degree in business, public policy, healthcare, or related fieldTechnical skills12+ years of experience in public affairs, government relations, or strategic partnerships in the pharmaceutical or healthcare industryProven track record of developing and managing successful strategic partnershipsExperience working with diverse stakeholders including government officials, patient advocacy groups, and industry associationsGreater Gulf market experience is a plusProficient in written and spoken English, Arabic is an advantage.Leadership skillsAbility to lead without direct authorityStrategic vision and innovative thinkingCollaborative leadership styleResults-oriented approachAdaptability and resilience in a changing environmentSoft SkillsStrong strategic thinking and business acumenExcellent relationship building and networking skillsOutstanding communication and presentation abilitiesProven negotiation and influencing skillsAbility to navigate complex organizational structures and drive cross-functional collaborationProject management expertiseDeep understanding of the healthcare ecosystem and policy landscapeLeadership QualitiesWhat We OfferOpportunity for Impact: Join a leading global healthcare company and take a leading role in transforming the lives of MS patients.Leadership Growth: Lead an engaged and high-performing team while contributing to the broader strategic direction of Sanofi Specialty Care.Innovative and Collaborative Culture: Be part of a forward-thinking, collaborative environment that encourages innovation and continuous learning.Competitive Compensation: A comprehensive salary package, benefits, and professional development opportunities.Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn t happen without people   people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!nullPursue Progress. Discover Extraordinary.Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what s never-been-done-before. You ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people s lives? Let s Pursue Progress and Discover Extraordinary   together.At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Head of Strategic Partnerships

Snapchat

<p>Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.</p><p>We're looking for a Public Policy Programs Lead to join Snap Inc. as a member of the EMEA Public Policy team. Reporting to the Head of Public Policy for the Middle East and Africa and working from our office in Dubai, you will support the development and execution of a public policy and government relations strategy across the region.</p><p><b>What you'll do:</b></p><ul><li>Work closely with the Head of Public Policy for the Middle East and Africa to coordinate and deliver comprehensive market strategies across the region.</li><li>Work with the EMEA Public Policy team and collaborate with cross-functional teams across the business including Communications, Legal, Content and Marketing to ensure that our policy positions and initiatives are aligned with regional and global priorities.</li><li>Monitor and analyze relevant legislative and regulatory updates and their impact on Snap.</li><li>Provide front line support on incoming queries, coordinating responses and escalating internally as required.</li><li>Prepare briefing, positioning and training materials that support the regional policy engagement plan.</li><li>Develop and execute campaigns and partnerships that deepen Snap Inc.'s connection with key government and non-government stakeholders in the region.</li></ul><p><b>Knowledge, Skills & Abilities:</b></p><ul><li>A proven ability to work with government officials, NGOs, coalitions and other stakeholder groups.</li><li>Knowledgeable on key tech policy issues and the legislative/regulatory ecosystem in MENA.</li><li>Excellent written and verbal communication skills, and sound sense of judgment.</li><li>Teammate with a positive attitude, motivation and a sense of humor.</li><li>A passion for Snapchat, digital content and creativity.</li><li>Ability to rapidly understand and master complex policy issues.</li><li>Ability to work independently in a fast-paced, multicultural environment.</li><li>Ability to lead on complex projects and work with a range of external and internal groups and individuals.</li></ul><p><b>Minimum Qualifications:</b></p><ul><li>Degree or advanced studies in law, economics, political science, international relations or public affairs.</li><li>Relevant experience in MENA public policy, public affairs, consulting or other areas that require extensive work with regulators and public institutions.</li><li>Full English and Arabic language proficiency.</li><li>Located in/willingness to relocate to Dubai, UAE.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience in tech policy or content platforms is strongly preferred.</li></ul><p>At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.</p><img src="https://www.jobg8.com/Tracking.aspx?%2fU1YYyTTTkbe4mNvuUtKsX26GYaMH4I8r" width="0" height="0" />

Public Policy Programs Lead

Snap Inc.

<div><div><div>Snap Inc</div> is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company&rsquo;s three core products are <div>Snapchat</div>, a visual messaging app that enhances your relationships with friends, family, and the world; <div>Lens Studio</div>, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, <div>Spectacles</div>.</div><div></div><div>
We&rsquo;re looking for a Public Policy Programs Lead to join Snap Inc. as a member of the EMEA Public Policy team. Reporting to the Head of Public Policy for the Middle East and Africa and working from our office in Dubai, you will support the development and execution of a public policy and government relations strategy across the region. This includes monitoring and assessing legislative and regulatory developments in tech policy and formulating internal and external messaging that allows Snap to successfully navigate the varying environments it operates in. The role will also advance the implementation of the regional public policy plan by bringing and leading proactive partnerships and initiatives that align with wider business objectives.</div><div></div><div><br>
What you&rsquo;ll do:</div><div></div><ul><li><div><br>
Work closely with the Head of Public Policy for the Middle East and Africa to coordinate and deliver comprehensive market strategies across the region.</div></li><li><div>
Work with the EMEA Public Policy team and collaborate with cross-functional teams across the business including Communications, Legal, Content and Marketing to ensure that our policy positions and initiatives are aligned with regional and global priorities.</div></li><li><div>
Monitor and analyze relevant legislative and regulatory updates and their impact on Snap.</div></li><li><div>
Provide front line support on incoming queries, coordinating responses and escalating internally as required.</div></li><li><div>
Prepare briefing, positioning and training materials that support the regional policy engagement plan.</div></li><li><div>
Develop and execute campaigns and partnerships that deepen Snap Inc.&rsquo;s connection with key government and non-government stakeholders in the region.</div></li></ul><div></div><div><br>
Knowledge, Skills &amp; Abilities:</div><div></div><ul><li><div><br>
A proven ability to work with government officials, NGOs, coalitions and other stakeholder groups.</div></li><li><div>
Knowledgeable on key tech policy issues and the legislative/regulatory ecosystem in MENA.</div></li><li><div>
Excellent written and verbal communication skills, and sound sense of judgment.</div></li><li><div>
Teammate with a positive attitude, motivation and a sense of humor.</div></li><li><div>
A passion for Snapchat, digital content and creativity.</div></li><li><div>
Ability to rapidly understand and master complex policy issues.</div></li><li><div>
Ability to work independently in a fast-paced, multicultural environment.</div></li><li><div>
Ability to lead on complex projects and work with a range of external and internal groups and individuals.</div></li></ul><div></div><div><br>
Minimum Qualifications:</div><ul><li><div>
Degree or advanced studies in law, economics, political science, international relations or public affairs.</div></li><li><div>
Relevant experience in MENA public policy, public affairs, consulting or other areas that require extensive work with regulators and public institutions.</div></li><li><div>
Full English and Arabic language proficiency.</div></li><li><div>
Located in/willingness to relocate to Dubai, UAE.</div></li></ul><div></div><div><br>
Preferred Qualifications:</div><ul><li><div>
Experience in tech policy or content platforms is strongly preferred.</div></li></ul><div></div><div>
If you have a disability or special need that requires accommodation, please don&rsquo;t be shy and provide us some <div>information</div>.</div><div></div><div>
&quot;Default Together&quot; Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a &ldquo;default together&rdquo; approach and expect our team members to work in an office 4+ days per week.</div><div></div><div>
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.</div><div></div><div><div>
Our Benefits</div>: Snap Inc. is its own community, so we&rsquo;ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap&rsquo;s long-term success!</div></div>

antfinancial

<div><span style="font-size: 11px;"><b>Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Main Responsibilities:</span></div><div><span style="font-size: 11px;">Engage UAE policymakers, regulators and industry bodies to build awareness of our business and the benefits it brings to the UAE and wider region.</span></div><div><span style="font-size: 11px;">Provide forward-looking strategic advice and recommendations to our businesses and communicate closely with business leaders and other internal stakeholders on key initiatives and emerging trends in the UAE and Middle East.</span></div><div><span style="font-size: 11px;">Identify, cultivate, and establish strategic partnerships with key external stakeholders (government, regulators, ecosystem partners, and industry associations) to advance Ant International's mission and support inclusive growth in the region.</span></div><div><span style="font-size: 11px;">Collaborate closely with our regional Government Relations (GR) team members to design and execute stakeholder engagement strategies tailored to the UAE and neighboring markets.</span></div><div><span style="font-size: 11px;">Monitor local and regional policy developments, evaluate their potential impact, and communicate effectively with internal and external stakeholders on legislative, regulatory, and industry initiatives, as well as upcoming thought leadership forums in the UAE and Middle East.</span></div><div><span style="font-size: 11px;">Work with internal business teams to identify opportunities and provide recommendations on operationalizing policy and regulatory changes affecting Ant International's operations in the UAE and across the region.</span></div><div><span style="font-size: 11px;">Act as the project lead for key industry events in the UAE, ensuring effective coordination with internal and external stakeholders across diverse disciplines and cultures.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Qualifications</b>:</span></div><div><span style="font-size: 11px;">At least 8 years of demonstrated experience in public affairs, government relations, or policy advocacy, ideally with exposure to financial services, payments, or fintech.</span></div><div><span style="font-size: 11px;">Proven experience engaging with UAE policymakers, regulators, and ecosystem partners, with a strong understanding of the country's digital economy and financial regulatory landscape.</span></div><div><span style="font-size: 11px;">Highly motivated self-starter and quick learner with a track record of delivering measurable business outcomes.</span></div><div><span style="font-size: 11px;">Substantive knowledge of policy and regulation related to digital payments, fintech services, and cross-border finance in the UAE and/or GCC is strongly preferred.</span></div><div><span style="font-size: 11px;">Strong communication and relationship-building skills to secure buy-in from senior stakeholders.</span></div><div><span style="font-size: 11px;">Solid project management and analytical skills, with the ability to think strategically and execute with attention to detail.</span></div><div><span style="font-size: 11px;">A collaborative team player who inspires confidence and works seamlessly across cultures and geographies.</span></div><div><span style="font-size: 11px;">Excellent command of English (Arabic is highly desirable).</span></div><div><span style="font-size: 11px;">Strong ethical standards with a high degree of discretion and confidentiality.</span></div>

Director of Global Affairs and Strategic Development (UAE)

Emirates

<p>As a Customer Affairs Officer your role will be to effectively handle customer complaints/claims in respective areas providing a personalised approach using a variety of communication methods; fully investigate the issues and service failure and respond in an empathetic and professional manner, to regain customer confidence, restore the reputation of the SkyCargo and ensure repeat business. Make recommendations to the Customer Affairs Manager to improve service shortfalls to regain customer confidence in order to ensure repeat business and sustain the growth of SkyCargo.</p><p><b>In This Role, You Will</b></p><ul><li>Action all complaints/claims relating to SkyCargo by acknowledging, fully investigating and responding to the customer directly (taking a personalised approach by using a variety of communication media); thank passengers/agents for positive feedback keeping the appropriate sections informed.</li><li>Recommend appropriate compensation and manage the file / case to a successful resolution (including written responses to customers) / within cargo liability limits.</li><li>Ensure all communication with customers are within service level agreements i.e. communicate to the passenger /agent keeping them informed of progress through to resolution within agreed departmental deadlines. Send appropriate interim replies if full details are not available and the investigation is ongoing, so that the passenger/agent is aware of the status of the complaint/claim.</li><li>Investigate with the concerned departments system wide to determine the cause of the complaint/claim then consult with Legal, Corporate Communications, Insurance and Sales / Cargo Commercial departments on those cases requiring a carefully considered business approach. If necessary bring to the attention of Manager Customer Relations to discuss further.</li><li>Audit the outcome of the complaint/claim and investigation process and update CRIS, the Customer Affairs electronic database,/ SkyChain stating the level of compensation or goodwill gesture offered</li><li>Analyse data, monitor trends and identify service and product shortfalls deficits; provide monthly reports to Customers Affairs Manager.</li><li>Make recommendations for service, procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed.</li><li>Discuss complaints/claims of a sensitive nature with Customer Affairs Manager and obtain the required feedback.</li><li>Prepare a comprehensive report as per the industry guideline (GDP), discuss the cases with the Customer Affairs Manager and present the case during the CAPA review meetings.</li></ul>

Customer Affairs Officer

Explore 3898+ Public affairs manager in Dubai this October. Find roles across top companies and apply now to boost your career.

3898 public affairs manager jobs IN Dubai

Senior Account Manager, Health Dubai, United Arab Emirates Posted on 08/04/2025 Trending

Director, Government Affairs, AME

Head of Strategic Partnerships

Public Policy Programs Lead

Public Policy Programs Lead

Director of Global Affairs and Strategic Development (UAE)

Customer Affairs Officer