financial analyst

operations analyst

data analyst

senior product analyst

analyst

qa analyst

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, Social Media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:
 
 
 
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Apply the BEST QM Requirements; Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager; Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations.
 </li>
 <li>
 End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...);
 </li>
 <li>
 Interaction with other departments to improve and maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree or Graduate
 </li>
 <li>
 
 Fluency in English (C1)
 
 </li>
 <li>
 1 years' experience in Contact Center or any relevant field
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (English)

Momentum Solutions Egypt

<div>
 
 About Momentum
 
 
 
 Headquartered in Montreal, Momentum is a holding company with a strong presence in the travel industry, with
 
 FlightHub being one of its notable subsidiaries
 
 . Our commitment to operational excellence, teamwork, and an innovative mindset has helped us build a culture that thrives on creativity and collaboration. As a member of the Momentum team, you&rsquo;ll have the opportunity to work with like-minded individuals in a dynamic and fast-paced environment.
 
 
 
 Position Overview
 
 
 
 We are seeking a highly skilled, detailed and motivated Testing Analyst to join our Lodging Product team. This role is critical in ensuring the quality and reliability of our hotel product platform.
 
 
 The ideal candidate is a highly responsible, versatile professional with excellent exploratory testing skills, who thrives in a fast-paced environment, works well under pressure and is eager to continuously learn and grow. This person stays focused on team objectives and can efficiently readjust on new priorities without sacrificing quality and has the ability to see beyond the happy path.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams (developers, product managers, and our Sr. QA Analyst) to understand product requirements, technical changes, and potential risk areas.
 </li>
 <li>
 Design, execute, and maintain test cases and test plans for both new features and existing functionalities across UI and API layers.
 </li>
 <li>
 Investigate, document, and track bugs with high-quality reports that include clear steps, context, expected vs. actual results, and supporting evidence.
 </li>
 <li>
 Retest and validate fixes thoroughly, ensuring no regression, side effects, or missed impact on related flows.
 </li>
 <li>
 Support and improve the QA process by applying recognized test design techniques (such as Boundary Value Analysis, Equivalence Partitioning, and Risk-Based Testing) to prioritize smart coverage rather than volume.
 </li>
 <li>
 Participate in all phases of the software development lifecycle, offering actionable feedback during planning, reviews, testing, and release readiness.
 </li>
 <li>
 Continuously research, learn, and implement new testing technologies, tools, and best practices to improve the QA process.
 </li>
 <li>
 Analyze test results and provide concise quality insights, highlighting trends, risks, and improvement opportunities.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 3+ years of experience in software testing.
 </li>
 <li>
 Experience testing web applications.
 </li>
 <li>
 Strong understanding of client-server architecture and how data flows between UI, backend services, and APIs.
 </li>
 <li>
 Excellent exploratory testing skills, curiosity, and ability to see beyond the happy path.
 </li>
 <li>
 Proficiency in the following programming language (Python, JS, JSON, HTML).
 </li>
 <li>
 Hands-on experience in API testing.
 </li>
 <li>
 Strong understanding of QA methodologies, tools, and processes.
 </li>
 <li>
 Experience with SQL and database testing.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 Experience with API testing tools (e.g., Postman) and familiarity with automation tools (e.g., Playwright).
 </li>
 <li>
 Understanding and experience of Agile/Scrum development methodologies.
 </li>
 <li>
 Professional working proficiency in English.
 </li>
 <li>
 Very detailed oriented.
 </li>
 <li>
 Hunger for knowledge.
 </li>
 <li>
 Experience in the travel industry a plus
 </li>
 <li>
 Please note this is a full-time on-site position, in Cairo, Egypt.
 
 
 </li>
 </ul>
 
 Benefits Of Working With Us
 
 
 
 <ul>
 <li>
 Collaborative Team: Work with a supportive team dedicated to shared success.
 </li>
 <li>
 Growth Opportunities: Develop your career within a company that values commitment and innovation.
 
 
 </li>
 </ul>
 At Momentum, we believe in fostering a supportive, engaging work environment that promotes growth and professional development. Our team of talented individuals embodies our core values of Hungry, Humble, and Honest.
 
 
 Explore the Momentum Office: https://momentumegypt.com/
 
 
 Explore FlightHub: https://corporate.flighthub.com/
</div>

Testing Analyst

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

eSense

<div>
 
 Position Overview
 
 
 
 Quality Control Engineer is responsible for developing and executing comprehensive test cases for functional and non-functional testing. Ensures software quality aligns with business requirements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Write and execute detailed manual test cases.
 </li>
 <li>
 Perform exploratory, regression, and business process testing.
 </li>
 <li>
 Track and follow up on defects through resolution.
 </li>
 <li>
 Collaborate with developers and business analysts for requirement clarity.
 </li>
 <li>
 Recommend improvements in testing processes and tools.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.
 </li>
 <li>
 2-5 years of experience in software QA or QC roles.
 </li>
 <li>
 Solid knowledge of test case design techniques and defect life cycle.
 </li>
 <li>
 Experience with tools like TFS, Jira, or similar.
 </li>
 </ul>
</div>

Quality Control Engineer

Konecta

<div>
 
 Position Summary:
 
 
 The Reporting Analyst plays a pivotal role in driving data-informed decisions across international
 
 
 BPO operations. This role is responsible for designing, maintaining, and optimizing global reporting
 
 
 frameworks, KPIs, and dashboards that measure operational performance, customer satisfaction,
 
 
 workforce
 
 
 efficiency, and strategic initiatives. The successful candidate will act as a critical partner to cross-
 
 
 functional
 
 
 teams, ensuring timely delivery of actionable insights in a fast-paced, metrics-driven environment.
 
 
 
 
 
 Key Responsibilities:
 
 
 ● Collect, clean, organize, and analyze large volumes of structured and unstructured data from multiple
 
 
 global sources including customer interactions, QA surveys, WFM platforms, CRMs, and internal
 
 
 systems.
 
 
 ● Develop, automate, and maintain global reports and dashboards (e.g., Looker, Power BI) that
 
 
 monitor key KPIs across clients, markets, and contact center sites.
 
 
 ● Design and maintain relational databases and reporting tools that enable self-service analytics across
 
 
 operational teams.
 
 
 ● Perform root cause analyses and trend forecasting to provide strategic insights on service delivery,
 
 
 efficiency, and customer experience.
 
 
 ● Collaborate with global functional leads in Workforce Management, Quality, Training, and Client
 
 
 Services to align metrics, standardize reporting, and define best practices.
 
 
 ● Translate data into compelling narratives and visual presentations for executive stakeholders.
 
 
 ● Present monthly and quarterly business reviews to leadership and clients with a focus on data-driven
 
 
 recommendations.
 
 
 ● Maintain robust documentation and ensure consistent application of data governance policies across
 
 
 reporting systems.
 
 
 ● Drive continuous improvement through automation, AI-based insights, and integration of new
 
 
 
 
 
 analytics tools.
 
 
 ● Support RFPs, client audits, and contract renegotiations with data and performance evidence.
 
 
 
 
 
 Must-Have Qualifications and Skills:
 
 
 ● Experience (4+y) in a global reporting, analytics, or business intelligence role, working in multi-
 
 
 country BPO operations, global shared services or high-volume customer operations.
 
 
 ● Strong analytical mindset and exceptional attention to detail.
 
 
 ● Proficiency in data analytics and visualization tools: Excel (advanced), SQL, Looker, Power BI.
 
 
 ● Strong understanding of customer experience or service delivery metrics and performance
 
 
 management frameworks.
 
 
 ● Ability to synthesize complex data sets into actionable insights.
 
 
 ● Proven experience managing dashboards and operational reports in BPO, shared services, or
 
 
 customer service environments.
 
 
 ● Outstanding written and verbal communication skills.
 
 
 ● Demonstrated autonomy in managing multiple projects, deadlines, and stakeholder expectations.
 
 
 ● Strong critical thinking, problem-solving, and storytelling abilities.
 
 
 ● Bachelor&amp;#39;s degree in Statistics, Mathematics, Computer Science, Business Analytics, or related field.
 
 
 ● Fluency in English; additional languages are a plus.
 
 
 
 
 
 Preferred Qualifications (Nice-to-Have):
 
 
 ● Familiarity with workforce management, quality assurance, or gamification platforms (e.g.,
 
 
 Centrical, NICE, Genesys).
 
 
 ● Experience with ETL processes and data warehousing solutions.
 
 
 ● Background in predictive modeling, segmentation, or customer behavior analytics.
 
 
 ● Certification in Tableau, Power BI, or data analytics frameworks.
 
 
 
 
 
 What Success Looks Like:
 
 
 ● Consistently delivers accurate, timely, and insightful reports.
 
 
 ● Enables leadership to make fast, informed decisions.
 
 
 
 
 
 ● Acts as a data champion, standardizing and elevating reporting practices across geographies.
 
 
 ● Anticipates risks and opportunities based on trends before they impact performance.
 
</div>

Reporting Analyst - BPO Industry

Centric Brands

<div>
 
 
 About Us
 
 
 
 Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women&rsquo;s, men&rsquo;s and kid&rsquo;s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company&rsquo;s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
 
 
 
 
 
 
 Specific Responsibilities Would Include
 
 
 
 Centric Brands Job Description for Egypt QA/Merchandiser (Hybrid)
 
 <ul>
 <li>
 Primary Responsibilities: Quality Assurance function in Kenya
 </li>
 <li>
 Coordination of Fit, PP approval, PP meeting.
 </li>
 <li>
 Conduct Inline inspections, Final inspections.
 </li>
 <li>
 Follow up on Production WIP and report any challenges communicate to Asia Leads/NA Leads.
 </li>
 <li>
 Communicate inspection results for each production order with Head office
 </li>
 <li>
 Conduct full packaging inspection of components, execution, and stickers
 </li>
 <li>
 Preparation and communication of daily quality inspection.
 </li>
 <li>
 WIP maintenance and Tracking
 </li>
 <li>
 Any Licensor/Customer QA w/Factories inclusive of packing instructions
 </li>
 <li>
 Factory Audits and Corrective Action Plan
 </li>
 <li>
 Tracking of Color, Bulk Fabric &amp; Trim Approval
 </li>
 <li>
 Samples &amp; Special Req&rsquo;s- PD and Design
 </li>
 <li>
 QA w/Factories inclusive of packing instructions
 </li>
 <li>
 Report Review and support in problem resolution
 </li>
 <li>
 Compliance. On-boarding and Corrective Action
 </li>
 <li>
 Collaborator of Vendor Allocation and Sourcing Strategy
 </li>
 <li>
 Checking and sending official PO to factory &amp; update delivery date on SAP.
 </li>
 <li>
 Coordinate with sales for the QTY/Delivery/direct shipment order Booking issue on HFC/CPO/PO
 </li>
 </ul>
 
 
 
 
 
 Our Best Fit Candidate Would Have
 
 
 <ul>
 <li>
 Proven working experience in quality assurance / textile field
 </li>
 <li>
 Creativity, technical capability and sensibility for garment / textile
 </li>
 <li>
 Up to date with the latest QA /QC and best practices
 </li>
 <li>
 Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques
 </li>
 <li>
 Ability to multi-task and meet deadlines; highly detail oriented and meticulous
 </li>
 <li>
 Bachelor&rsquo;s Degree in Textile or related field
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficient in Microsoft Office, Adobe products, Excel
 </li>
 </ul>
</div>

Consultant, QA/QC

Explore 85+ Qa analyst in Cairo this December. Find roles across top companies and apply now to boost your career.

85 qa analyst jobs IN Cairo

Quality Assurance Analyst (English)

Testing Analyst

Quality Assurance Analyst (Customer Service)

Quality Control Engineer

Quality Control Engineer

Reporting Analyst - BPO Industry

Consultant, QA/QC