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qa officer

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Telenor

<div>Position Title: Support Officer
Reporting to: Director Software Development&amp; QA
Job Group: 1A/1B Location: Islamabad
Division: Telenor Shared Services Pakistan
Department: DCP IT Unit: IT Expert Services
Why should you join Telenor Shared Services Pakistan
At Telenor Shared Services Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top employer of the country, we enable you to realize your dreams in an environment of diversity and openness to new mindsets.
 
 
About Telenor Shared Services Pakistan
Telenor Shared Services Pakistan delivers transactional business services in the areas of Finance &amp; Accounting and IT. Together with Telenor GSS Norway and SSC Norway delivers efficient business support to Telenor employees to make their work easier.
Position Related:
We are looking for a motivated and detail-oriented fresh graduate to join our IT team. This multi-functional role offers hands-on experience in Quality Assurance (QA) for software applications, IT Support for end-users, and administrative coordination within the IT department. You will play an essential role in maintaining system reliability, supporting users, and fostering a collaborative team environment.
Goals
Your typical day at work<ul>
<li>
Maintenance of IT Inventory locally.
</li><li>Installation, configuration &amp; troubleshooting of Windows and software.</li>
<li>Following up with end users to ensure the problem is resolved.
</li><li>Application Monitoring &amp; Incident Management. &middot;</li>
<li>Managing multiple cases at one time. &middot;</li>
<li>Testing and evaluating new technologies.
</li><li>Update documentation and records using a range of different IT systems to ensure information and data is always maintained and updated to reflect compliance</li>
<li>Facilitate Team building activities.
</li><li>Shortlisting of Candidates for Interviews.
</li><li>Manage Meeting Scheduling &amp; Reservations.
</li><li>Tasks and plans for the next day.
</li><li>Any pending communications to be sent /Sign off.</li>
</ul>
Eligibility Criteria<ul>
<li>
IT Support
</li><li>Provide help desk support and resolve technical issues for employees by phone, in person, or via remote access.
</li><li>Inventory Management (Manage IT Equipment in Store + Hardware/Software Maintenance)
</li><li>Windows Installation, Configuration &amp; Monitoring of Computer Systems &amp; Network.
</li><li>Setting up / Provisioning Accounts for new users &amp; providing access for Softwares.
</li><li>System maintenance (Perform system updates, security checks)
</li><li>Create and maintain documentation of IT processes, procedures, and troubleshooting steps.
</li><li>Guiding new joiners through system processes.
</li><li>Updating user guides or creating technical documentation for troubleshooting steps.
</li><li>Evaluating system potential through assessing compatibility of software with new laptops. Quality Assurance (IT Applications)
</li><li>Assist in executing test cases for webs and internal systems.
</li><li>Identify, document, and track bugs using tools such as Jira.
</li><li>Perform manual testing (and support automation efforts if applicable).
</li><li>Support test plan and test case documentation.
</li><li>Collaborate with developers and business teams to verify feature functionality. Administration
</li><li>Facilitate in shortlisting and arranging of candidates for recruitment.
</li><li>Manage Meeting Scheduling &amp; Reservations.
</li><li>Help manage IT documentation, including setup guides, SOPs, and access logs.
</li><li>Coordinate meetings, vendor visits, and IT-related procurement.
</li><li>Onboard new employees by introducing them to company IT policies, tools, and processes.</li>
<li>Provide basic domain knowledge and walkthroughs of internal applications to help new joiners ramp up quickly.</li>
<li>Arrange IT team events and internal social gatherings to celebrate milestones or achievements.
</li><li>Support internal communication, calendar scheduling, team coordination and expense/medical claims.
</li></ul>Education: Bachelors in IT/Computer Science &middot;
<ul><li>Hands-on Experience in IT Inventory Maintenance &amp; Support (Hardware &amp; Software Installations) &middot;
</li><li>Have handled customer support in a technical capacity.
</li><li>Hands-on experience in Application monitoring and Incident Management. &middot; Strong administrative experience.</li>
<li>Must be flexible to take on additional tasks to assist company.</li>
<li>Excellent interpersonal communication and documentation skills with attention to detail.
</li><li>Solid problem-solving with self-driven approach and multitasking.
</li><li>Great attention to detail and accuracy, with a commitment to continuous improvement and service excellence.</li>
<li>Functional Skills / Knowledge Areas</li>
<li>IT Inventory Maintenance &amp; Support (Hardware &amp; Software Installations) &middot; Application monitoring and Incident Management
</li><li>DevOps &amp; Agile (SAFe 5) Administration &middot; Strong analytical skills and solution driven approach</li></ul></div>

Support Officer

Funprime technologies Pvt Ltd

Job OverviewWe are looking for a detail-oriented QA Engineer to join our mobile app development team. The ideal candidate should have hands-on experience in testing mobile applications, identifying bugs, and ensuring the highest quality standards.Key Responsibilities:Mobile App Testing<ul><li>Conduct manual testing for Android and iOS apps</li><li>Execute test cases, test plans, and regression testing</li><li>Identify, document, and track bugs using testing tools</li><li>Validate new features and ensure proper functionality</li></ul>Quality Assurance Processes<ul><li>Perform functional, UI/UX, usability, and performance testing</li><li>Ensure test coverage across all product modules</li><li>Assist in improving QA workflows and processes</li></ul>Collaboration<ul><li>Work closely with developers, designers, and product teams</li><li>Participate in sprint meetings and provide feedback</li><li>Communicate issues clearly with steps to reproduce</li></ul>Documentation<ul><li>Maintain test cases, checklists, and project testing records</li><li>Prepare detailed test reports for management</li></ul>Requirements<ul><li>6 months to 1 year of experience in QA/testing (Mobile apps preferred)</li><li>Understanding of SDLC, STLC, and QA methodologies</li><li>Experience with bug tracking tools (Jira, ClickUp, Trello, etc.)</li><li>Familiarity with Android/iOS platforms</li><li>Strong analytical and problem-solving skills</li><li>Excellent attention to detail</li><li>Ability to work full-time onsite with the team</li></ul>Job Type: Full-timeWork Location: In person

QA Engineer (Mobile App Testing)

HyperSoft Tech

About the RoleWe are looking for a detail-oriented QA/QC Engineer to ensure the quality and reliability of our products and services. The ideal candidate will oversee quality assurance processes, perform inspections, and collaborate with production and development teams to maintain high standards of quality.Key Responsibilities<ul><li>Develop, implement, and maintain quality assurance and quality control processes.</li><li>Perform inspections, testing, and validation of products or software.</li><li>Identify defects, track issues, and ensure corrective actions are taken.</li><li>Ensure compliance with industry standards, regulatory requirements, and company policies.</li><li>Collaborate with production, development, and project teams to ensure quality at every stage.</li><li>Prepare QA/QC reports, documentation, and audit records.</li><li>Monitor process improvements and recommend updates to enhance product quality.</li><li>Participate in risk assessment and root cause analysis for quality issues.</li></ul>Requirements &amp; Skills<ul><li>Bachelor&rsquo;s degree in Engineering, Computer Science, or relevant field.</li><li>Minimum 5 years of experience in QA/QC roles.</li><li>Strong knowledge of quality assurance methodologies, standards, and testing procedures.</li><li>Experience with documentation, inspection, and reporting tools.</li><li>Familiarity with ISO standards, Six Sigma, or other quality frameworks is a plus.</li><li>Strong analytical, problem-solving, and attention-to-detail skills.</li><li>Excellent communication skills and ability to work collaboratively with teams.</li><li>Ability to prioritize tasks and manage multiple responsibilities effectively.</li></ul>Preferred (Optional)<ul><li>Experience with automated testing tools (for software QA/QC roles).</li><li>Knowledge of safety regulations and compliance standards relevant to the industry.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

QA/QC Engineer

ASK Development

Job description:Job descriptionA Leading Telecom company required a position of Sales Officer who will deal the sale of Company products. Job Position: Sales Officer*( outdoor sales ) Qualification: Intermediate/ Bachelor's Salary : 40,000 + Incentive Benefits: Medical mandatory: BikeJob Type: Full-time]Education:<ul><li>Intermediate (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

intermediate sales

Walee Technologies

Job Description: Technical Business Analyst Location: IslamabadThe Technical Business Analyst will bridge product requirements with technical feasibility, ensuring smooth delivery of platform features through structured documentation and close coordination with engineering and QA teams.Responsibilities<ul><li>Gather and document technical requirements for features: Reels feed, uploads, publishing, profiles, notifications, moderation.</li><li>Facilitate technical discussions with developers, architects, infra, and QA.</li><li>Validate feasibility, edge cases, and platform dependencies.</li><li>Create user stories, workflow diagrams, API specs, and process documentation.</li><li>Coordinate with QA to ensure test cases reflect business logic and flows.</li><li>Manage the product backlog and assist in prioritization.</li><li>Prepare BRDs, PRDs, sequence diagrams, and acceptance criteria.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.</li><li>5+ years of experience as a BA, Technical Writer.</li><li>Understanding of APIs, microservices, mobile platforms, and technical documentation.</li></ul>Strong analytical and communication skills.Job Type: Full-timeWork Location: In person

Technical Business Analyst

Job description:Job descriptionA Leading Telecom company required a position of Sales Officer who will deal the sale of Company products. Job Position: Sales Officer*( outdoor sales ) Qualification: Intermediate/ Bachelor's Salary : 40,000 + Incentive Benefits: Medical mandatory: BikeJob Type: Full-time]Education:<ul><li>Intermediate (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the roadJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Flash Fiber Officer

Explore 147+ Qa officer in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.