business analyst

qa/qc engineer

product analyst

quality controller

qa engineer

quality analyst technical writer

Concentrix

<div>
 Job Title:
 
 
 Quality Analyst Banking/Fintech
 
 
 
 Job Description
 
 
 
 The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
 </li>
 <li>
 Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
 </li>
 <li>
 Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
 </li>
 <li>
 Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
 </li>
 <li>
 Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
 </li>
 <li>
 Contribute to maintaining forms and legends documents
 </li>
 <li>
 Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
 
 
 </li>
 </ul>
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1674474
 
</div>

Quality Analyst Banking/Fintech

Experts Plus Recruitment Services

<div>
 
 
 TITLE:
 
 Quality Analyst
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Participate in the design of quality control models of service channels and quality standards.
 </li>
 <li>
 Monitor calls/visits/emails and provide data to the management team.
 </li>
 <li>
 Use QC/paper system to assemble and track performance for call center teams and improve performance.
 </li>
 <li>
 Participate in customer listening programs to identify needs and expectations.
 </li>
 <li>
 Provide actionable religions for various internal support groups as needed.
 </li>
 <li>
 Coordinate calibration sessions for the Centre's staff.
 </li>
 <li>
 Provide feedback to the leaders of the call center and management teams.
 </li>
 <li>
 Preparation and analysis of internal and external quality reports to review the Department's relevant staff.
 </li>
 <li>
 Conduct quality training sessions with various members of the contact center team.
 </li>
 <li>
 Other duties as assigned
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Outstanding communication and personal skills
 </li>
 <li>
 Experience in quality assurance in a call center/customer service environment (preferably)
 </li>
 <li>
 Knowledge of relevant customer relations management practices/systems.
 </li>
 <li>
 experience in a federal government entity of at least two years.
 </li>
 </ul>
 
 
</div>

Quality Analyst (CALL CENTER)

<div><div><div>Training &amp; Quality
</div><div><div><div>Location</div><div>
Dubai, United Arab Emirates</div></div></div><div></div><div> 
Job Title:
Quality Analyst Banking/Fintech
Job Description
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.<ul><li>
Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email</li><li>
Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)</li><li>
Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices</li><li>
Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes</li><li>
Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies</li><li>
Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)</li><li>
Contribute to maintaining forms and legends documents</li><li>
Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals</li></ul>
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

DX FutureTech

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Salesforce QA Engineer is responsible for ensuring the quality of Salesforce applications by designing and implementing test strategies, creating, and executing test cases, and identifying and reporting defects. The Salesforce QA Engineer works closely with developers, product managers, and other stakeholders to understand requirements and provide feedback on the quality of the software.
 
 
 
 
 
 
 Key Focus Area
 
 
 
 
 
 
 
 QA Technical Specialization
 
 
 <ul>
 <li>
 Design and implement test strategies, test plans, and test cases for Salesforce applications.
 </li>
 <li>
 Execute manual and automated tests and analyse test results to identify defects and report them using Assembla.
 </li>
 <li>
 Create and maintain test data, environments, and test scripts.
 </li>
 <li>
 Perform regression testing to ensure that new changes do not negatively impact existing functionality.
 </li>
 <li>
 Document and report test results, including identifying root causes of defects and proposing solutions.
 </li>
 </ul>
 
 
 
 
 
 QA Functional Specialization
 
 
 <ul>
 <li>
 Have functional knowledge on Salesforce CRM
 </li>
 <li>
 Good to have domain knowledge of Freezones.
 </li>
 <li>
 Participate in Agile development processes, including sprint planning, retrospectives, and daily stand-ups.
 </li>
 <li>
 Work with cross-functional teams to ensure that Salesforce applications are delivered on time, with high quality, and meet customer expectations.
 </li>
 <li>
 Strong problem-solving skills, attention to detail, and ability to work independently and as part of a team.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 </ul>
 
 
 
 
 
 Self-Development
 
 
 
 
 
 <ul>
 <li>
 Develop skills and acquire additional knowledge appropriate to the position on an ongoing basis
 </li>
 <li>
 Keep abreast with the latest updates that may be significant to the area of work
 </li>
 <li>
 Continuously improve the quality assurance process by identifying and implementing new tools and techniques.
 </li>
 </ul>
 
 
 
 
 
 Experience Required
 
 
 
 
 
 <ul>
 <li>
 Minimum 4 year to 6 years of relevant work experience on QA testing along with Minimum 2 years of QA testing experience on Salesforce
 </li>
 <li>
 Desirable to have experience on Freezone process.
 </li>
 </ul>
 
 
 
 
 
 Education and Qualifications Required
 
 
 
 As a minimum, a bachelor&rsquo;s degree in Computer related field such as Computer Science or Engineering or equivalent and Salesforce certification such as Salesforce Administrator or Salesforce Advanced Administrator is a plus.
 
 
 
</div>

Quality Analyst - Salesforce

Concentrix Corporation

Job DescriptionThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.<ul> <li>Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email</li> <li>Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)</li> <li>Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices</li> <li>Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes</li> <li>Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies</li> <li>Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)</li> <li>Contribute to maintaining forms and legends documents</li> <li>Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals</li> </ul>

Talent Higher

<div>
 
 Our client is seeking a
 
 Technical Writer
 
 to produce high-quality, SEO-driven content that boosts visibility, drives performance, and engages audiences. This role requires a writer with proven expertise in SEO and digital content strategy, capable of delivering copy that ranks, converts, and aligns with brand and compliance standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Write and edit SEO-focused blogs, guides, case studies, landing pages, and website copy.
 </li>
 <li>
 Optimize content through effective keyword integration, metadata, headers, and internal linking.
 </li>
 <li>
 Conduct research to ensure factual accuracy, originality, and competitive positioning.
 </li>
 <li>
 Analyse content performance using SEO and analytics tools, providing insights and recommendations.
 </li>
 <li>
 Contribute to the content calendar with ideas reflecting SEO trends and audience demand.
 </li>
 <li>
 Repurpose technical or complex information into clear, audience-friendly content.
 </li>
 <li>
 Collaborate with design, marketing, and performance teams to support campaign goals.
 </li>
 <li>
 Review and edit content for SEO accuracy, quality, and consistency, supporting junior writers when needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in English, Journalism, Communications, Marketing, or a related field.
 </li>
 <li>
 Minimum of 4 years&rsquo; professional writing experience with strong SEO and digital marketing focus.
 </li>
 <li>
 Experience in digital agencies or performance-driven content roles preferred.
 </li>
 <li>
 Proven expertise in SEO writing and optimization techniques.
 </li>
 <li>
 Portfolio showcasing content that has achieved measurable performance results.
 </li>
 <li>
 Strong research skills with the ability to simplify technical concepts.
 </li>
 <li>
 Highly organized with excellent time management and multitasking abilities.
 </li>
 <li>
 Analytical mindset with strong grammar, editing, and fact-checking skills.
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re a results-driven writer with a passion for creating content that ranks and converts, please apply.
 
</div>

Technical Writer

Tether Operations Limited

We are looking for a hands-on proactive, experienced and passionate writer to lead the technical documentation efforts across all Tether products. In this role, you will be responsible for the documentation for our open source projects and our platform products which includes public npm modules and robust, modular codebase.
Responsibilities
<ul>
 <li>Proactively update the documentation to match the rapid development pace of the development team.</li>
 <li>Writing and improving documentation, guides, FAQs, etc.</li>
 <li>Developing high quality proof of concept application and example snippets.</li>
 <li>Staying aware of questions and issues faced by the community and improving the documentation to support them better.</li>
</ul>

Technical Documentation Lead

Explore 9054+ Quality analyst technical writer in Dubai this November. Find roles across top companies and apply now to boost your career.

9054 quality analyst technical writer jobs IN Dubai

Quality Analyst Banking/Fintech

Quality Analyst (CALL CENTER)

Quality Analyst Banking/Fintech

Quality Analyst - Salesforce

Quality Analyst Banking/Fintech

Technical Writer

Technical Documentation Lead