account executive

quality assurance executive

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide.
 
 
 
 Position Summary:
 
 
 
 Quality Assurance Officer/Executive at ACE Money Transfer is essential for maintaining high service quality standards across our operations. This role involves monitoring, analyzing, and improving customer interactions, services, and internal processes, all while maintaining a strong customer-centric focus. Monitor and assess customer feedback from Trustpilot, IVR, and complaint logs to identify service gaps and recommend improvements.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Sampling Procedures: Develop and implement sampling procedures for recording and reporting quality data, both internal and external
 </li>
 <li>
 Monitoring and Reporting: Conduct call and chat monitoring, provide trend data, and report observations to the Team Lead, Deputy Manager, or Manager
 </li>
 <li>
 Mystery Shopping: Perform mystery shopping activities to evaluate whether our practices and standards align with expectations
 </li>
 <li>
 Training Materials: Create and disseminate case studies and quizzes to support training initiatives for customer-centric teams
 </li>
 <li>
 Trend Analysis: Review call and chat trends, identify irregularities, and communicate findings
 </li>
 <li>
 Quality Assurance: Ensure that staff adhere to quality standards in voice/text communication and product knowledge
 </li>
 <li>
 Standards Development: Participate in the development of call/chat monitoring formats and quality standards and propose improvements
 </li>
 <li>
 Performance Tracking: Utilize the QA Portal to compile, track, and analyze team and individual performance metrics
 </li>
 <li>
 Ticket/Email Monitoring: Monitor tickets and emails, evaluate responses, and assess systematic work operations
 </li>
 <li>
 Customer Needs: Proactively identify and address customer needs and expectations
 </li>
 <li>
 Recommendations: Offer recommendations to improve work practices based on observations and analyses
 </li>
 <li>
 Reporting: Prepare and share quality reports with relevant authorities
 </li>
 <li>
 Goal Achievement: Meet and exceed daily, monthly, and annual performance goals
 </li>
 <li>
 Other Duties: Perform additional tasks as assigned by management
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Education:
 
 
 
 Minimum requirement of a bachelor&rsquo;s degree.
 
 
 
 Certifications:
 
 
 
 Any certifications related to professional development will be an advantage.
 
 
 
 Relevant Experience:
 
 
 
 <ul>
 <li>
 A minimum of 1 year of experience in the call center industry is required
 </li>
 <li>
 Experience in quality assurance or a similar role is highly preferred
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent communication skills, both written and verbal.
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Must be proficient in the English Language
 
 
 </li>
 </ul>
 
 Attributes:
 
 
 
 Proficiency in CRM systems/applications and reporting tools.
 
 
 Strong command of Microsoft Office (Outlook, Word, Excel) and Google Forms.
 
 
 Ability to work both independently and collaboratively within team(s).
 
 
 close attention to detail and dedication to maintaining quality standards.
 
 
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
 
 
 Powered by JazzHR
 
 
 L3TcpxNgHn
</div>

Quality Assurance Executive

<div>About Us: 
 
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide. 
 
Position Summary: 
 
Quality Assurance Officer/Executive at ACE Money Transfer is essential for maintaining high service quality standards across our operations. This role involves monitoring, analyzing, and improving customer interactions, services, and internal processes, all while maintaining a strong customer-centric focus. Monitor and assess customer feedback from Trustpilot, IVR, and complaint logs to identify service gaps and recommend improvements. 
 
Job Responsibilities:<ul><li>
Sampling Procedures: Develop and implement sampling procedures for recording and reporting quality data, both internal and external.</li><li>
Monitoring and Reporting: Conduct call and chat monitoring, provide trend data, and report observations to the Team Lead, Deputy Manager, or Manager.</li><li>
Mystery Shopping: Perform mystery shopping activities to evaluate whether our practices and standards align with expectations.</li><li>
Training Materials: Create and disseminate case studies and quizzes to support training initiatives for customer-centric teams.</li><li>
Trend Analysis: Review call and chat trends, identify irregularities, and communicate findings.</li><li>
Quality Assurance: Ensure that staff adhere to quality standards in voice/text communication and product knowledge.</li><li>
Standards Development: Participate in the development of call/chat monitoring formats and quality standards and propose improvements.</li><li>
Performance Tracking: Utilize the QA Portal to compile, track, and analyze team and individual performance metrics.</li><li>
Ticket/Email Monitoring: Monitor tickets and emails, evaluate responses, and assess systematic work operations.</li><li>
Customer Needs: Proactively identify and address customer needs and expectations.</li><li>
Recommendations: Offer recommendations to improve work practices based on observations and analyses.</li><li>
Reporting: Prepare and share quality reports with relevant authorities.</li><li>
Goal Achievement: Meet and exceed daily, monthly, and annual performance goals.</li><li>
Other Duties: Perform additional tasks as assigned by management.</li></ul> 

Requirements: 
 
Education: 
Minimum requirement of a bachelor&rsquo;s degree. 
Certifications: 
Any certifications related to professional development will be an advantage. 
 
Relevant Experience:<ul><li>
A minimum of 1 year of experience in the call center industry is required.</li><li>
Experience in quality assurance or a similar role is highly preferred.</li></ul>
Skills:<ul><li>
Excellent communication skills, both written and verbal.
</li><li>Strong analytical and problem-solving abilities.</li><li>
Must be proficient in the English Language.</li></ul>
Attributes: 
 
Proficiency in CRM systems/applications and reporting tools. 
Strong command of Microsoft Office (Outlook, Word, Excel) and Google Forms. 
Ability to work both independently and collaboratively within team(s). 
close attention to detail and dedication to maintaining quality standards. 
 
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
L3TcpxNgHn</div>

TimesCourseFinder

Join Our Team as an IELTS &amp; PTE Instructor!We are looking for a dedicated IELTS &amp; PTE Trainer with strong English proficiency and a passion for student success. The ideal candidate will be engaging, motivated, and committed to delivering high-quality instruction. Prior experience is an advantage but not required, as we provide complete training, continuous mentorship, and clear career growth opportunities within a supportive team environment.Key Responsibilities:<ul><li>Conduct engaging IELTS and PTE training sessions aligned with official test formats and standards.</li><li>Develop personalized lesson plans catering to students&rsquo; learning levels and objectives.</li><li>Track students&rsquo; progress through practice tests and offer actionable guidance for improvement.</li><li>Share effective strategies, tips, and techniques to maximize test performance.</li><li>Stay updated on changes in IELTS and PTE test formats, evaluation methods, and best practices.</li><li>Create a positive, interactive learning environment that motivates and inspires students.</li><li>Provide mentorship and ongoing support to help students reach their language goals.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in any discipline (minimum 16 years of education).</li><li>Excellent command of the English language, both spoken and written.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to work independently and collaboratively within a team.</li><li>Familiarity with IELTS &amp; PTE exam formats and scoring is preferred.</li><li>Prior teaching or training experience is an advantage but not required.</li></ul>Why Work with Us?<ul><li>Competitive salary with performance-based rewards.</li><li>Paid training and opportunities for professional growth.</li><li>Supportive and collaborative work environment.</li><li>Access to Times Employee Benefits.</li><li>Career growth opportunities within the education and training sector.</li><li>Make a tangible impact by guiding students toward international education success.</li></ul>Excited about teaching and confident in your command of English? Join us in guiding students toward success through quality IELTS and PTE training. Apply today and make a meaningful difference!Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Kharian (Required)</li></ul>Work Location: In person

IELTS & PTE Teacher

Explore 3+ Quality assurance executive in Kharian this May. Find roles across top companies and apply now to boost your career.

3 quality assurance executive jobs In Kharian

Quality Assurance Executive

Quality Assurance Executive

IELTS & PTE Teacher