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SAVE IN GOLD

Job Title: Cyber Security &amp; Quality Assurance Specialist (Remote) Job Type: Full-Time Work Mode: RemoteAbout Save In GoldSave In Gold is a fast-growing fintech company offering secure digital gold investment solutions. We are committed to delivering a highly secure, reliable, and high-quality platform for our users.Job DescriptionWe are seeking an experienced Cyber Security &amp; Quality Assurance Specialist with a minimum of 3 years of hands-on experience in both Cyber Security and Quality Assurance. This role is fully remote and plays a critical part in ensuring our mobile and web platforms are secure, compliant, and delivered with the highest quality standards.Key Responsibilities<ul><li>Manage application and data security across mobile and web platforms</li><li>Conduct vulnerability assessments, penetration testing, and security reviews</li><li>Ensure compliance with security standards and best practices (OWASP, secure APIs, data protection)</li><li>Design and execute QA test cases, test scenarios, and test plans</li><li>Perform manual and automated testing for mobile and web applications</li><li>Identify, report, and track functional, performance, and security defects</li><li>Collaborate with development and DevOps teams to ensure secure, high-quality releases</li><li>Validate fixes for both security vulnerabilities and QA issues</li><li>Maintain documentation for security audits and QA processes</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 3 years of proven experience in BOTH Cyber Security and Quality Assurance</li><li>Strong understanding of application security principles and OWASP Top 10</li><li>Hands-on experience with manual testing and basic automation testing</li><li>Experience testing APIs, mobile apps, and web applications</li><li>Familiarity with bug tracking and test management tools</li><li>Strong analytical, troubleshooting, and communication skills</li></ul>Preferred Qualifications<ul><li>Experience in fintech, trading, or financial applications</li><li>Knowledge of compliance standards and regulatory requirements</li><li>Experience integrating security and QA checks into CI/CD pipelines</li></ul>Why Join Save In Gold<ul><li>Fully remote work environment</li><li>Work on a fast-growing fintech platform</li><li>Play a key role in protecting financial transactions and user data</li><li>Collaborative, innovative, and growth-driven team</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per month

Cyber Security & Quality Assurance Specialist (Remote)

McDermott International, Ltd

<div>
 
 Job Description
 
 
 
 
 Job Overview:
 
 
 
 The QHSES Assurance Specialist applies their conceptual QHSES Assurance knowledge with moderate guidance and direction from colleagues and leadership. They are responsible for solving a range of straightforward QHSES Assurance problems. They will be responsible for analyzing possible solutions using standard procedures and building knowledge of the company, processes, and customers. The QHSES Assurance Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations by analyzing possible solutions using technical experience, judgment, and precedents.
 
 
 
 Responsibilities
 
 
 
 
 Key Tasks and Responsibilities:
 
 
 
 <ul>
 <li>
 Perform audits as per plan monthly &amp; report timely results/reports
 </li>
 <li>
 Update established procedures &amp; assist in preparing new procedures on a timely basis
 </li>
 <li>
 Assist in developing statistical tools and analysis to monitor KPls/Qls &amp; other measurements
 </li>
 <li>
 Maintain and publish of agreed KPI, QI, and COQ of key functions of the fabrication yard and projects &amp; management report on a monthly and quarterly basis in soft and hard copies
 </li>
 <li>
 Prepare and review procedures and work instructions
 </li>
 <li>
 Collaborate with internal stakeholders to review audit results and findings as needed to ensure effective root cause analysis of processing problems or challenges
 </li>
 <li>
 Facilitate and lead project teams of specialists, process owners, or other staff as necessary to ensure the completion of process improvement implementation
 </li>
 <li>
 Use an analytical and logical approach to troubleshoot deficiencies and resolve issues through the effective use of basic problem-solving techniques, Lean tools and principles, coaching and communication with process owners, and corrective actions
 </li>
 <li>
 Define best practices and facilitate a culture of process discipline and standardization
 </li>
 <li>
 Coach and mentor process owners as needed to ensure their understanding and effective use of trend analysis and data-drove decision-making
 </li>
 <li>
 Provide process analysis, ensuring quality standards are met and proposing quality improvements
 </li>
 <li>
 Ensure sustainability of process improvements and corrective actions through 30/60/90-day verification audits before corrective action final closure
 </li>
 <li>
 Collaborate with w/applicable functional leadership to monitor and measure/validate (new/adjusted) process outputs as needed
 </li>
 <li>
 Assist in maintaining New Management Systems by facilitating reviews and revising policies/procedures
 </li>
 <li>
 Present New Management System results to various site/business leadership team members as needed
 </li>
 <li>
 Represent the Quality department on special projects as assigned
 </li>
 <li>
 Perform quality assurance review of all management system documents within specified review cycle periods and by governance procedures
 </li>
 <li>
 Expedite documents throughout review cycles and publish upon final approval
 </li>
 <li>
 Coordinate the repository for all documents being transmitted by functional users for review
 </li>
 <li>
 QC system attributes for the documents to ensure quality reporting from the system
 </li>
 <li>
 Perform all void, supersedes, and deletions of documents in the EDMS
 </li>
 <li>
 Administer EDMS training to new team members as well as assign user rights once training is completed
 </li>
 <li>
 Participate in the design, implementation, and enforcement of company document templates for the development or revision of all documents
 </li>
 <li>
 Interface with functional team members and advise on best practices for the creation of documents and organization within the EDMS management system
 </li>
 <li>
 Report MS updates of activity bi-weekly and monthly to the company intranet
 </li>
 <li>
 Format integration documents, circulate for approval, and integrate into both management systems for incorporation, companywide
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Essential Qualifications and Education:
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering preferred, or relevant field of study
 </li>
 <li>
 5 + relative industry experience related to EPC construction or fabrication
 </li>
 <li>
 Must possess excellent analytical and problem-solving skills
 </li>
 <li>
 Demonstrate attention to detail
 </li>
 <li>
 Must be computer literate and efficient in the use of Microsoft Office software, including Word, Excel, PowerPoint, Visio, and other everyday business operating system environments
 </li>
 <li>
 Able to synthesize complex or diverse information, complex data, specifications, and other technical documentation Use intuition and experience to complement data Design workflows and procedures
 </li>
 <li>
 Possesses the ability to generate creative solutions
 </li>
 <li>
 Translate concepts and information into simplified written and visual instruction or training material Uses stakeholder feedback to modify and improve solutions
 </li>
 <li>
 Strong ability to communicate at all levels within the organization and the ability to summarize and explain complex technical situations
 </li>
 <li>
 Competent in dealing with a variety of variables in situations where only limited standardization may exist
 </li>
 <li>
 Possesses a strong understanding of Lean/Continuous Improvement concepts, principles, and practice
 </li>
 <li>
 Possess ISO Auditor 9001, 14001, 45001, other globally recognized Quality Management Systems, Internal Auditor training
 </li>
 <li>
 Ability to work as a team member as well as act as a team leader
 </li>
 <li>
 Broad experience with various Management Systems and software
 </li>
 <li>
 Excellent communication skills, both written and spoken
 </li>
 <li>
 Deliver positive key performance indicators monthly where those statistics relate to job productivity
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
 
 
 For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
 
 
</div>

QHSES Assurance Specialist (Mechanical Procurement)

Element Materials Technology

<div>Overview:
<div>
Element has an opportunity for a Department Supervisor/Technical Specialist (Soil Chemist) to join our growing team in Dubai and this is a great opportunity to develop your testing career within a Global TIC business. 
In this role you will primarily be working with the chemistry lab team to develop the expertise in the analysis of soil samples using traditional wet techniques and instrumentation, (including physical measurements, traditional measurement, and metals and organic impurity determination).</div><div> 
This position will be based in Dubai, United Arab Emirates.</div> 
<div></div>
Responsibilities:
<ul><li>Technical Support and Quality Assurance 
<ul><li>Address technical queries related to test results, ensuring scientific accuracy and clarity for customers. This is particularly pertinent to queries initiated from the soil section of Decca, (Dubai Municipality)</li><li>Lead the auditee team during internal and external audits by providing responses to queries related to ISO/IEC 17025 requirements</li><li>Support continuous improvement of quality systems and ensure compliance with accreditation standards</li></ul></li><li>
Customer and Stakeholder Engagement 
<ul><li>Deliver excellent customer service by handling inquiries, clarifying analytical results, and initiating investigations where results are disputed.</li><li>Maintain strong communication with clients, ensuring transparency and confidence in laboratory services.</li></ul></li><li>
Method Development and Validation 
<ul><li>Develop analytical methods for environmental samples (water, soil) in line with international standards.</li><li>Validate and evaluate method performance parameters including bias, precision, detection limits, linear range, and measurement uncertainty.</li><li>Prepare and maintain Standard Operating Procedures (SOPs) for in-house developed</li></ul></li><li>
Operational Excellence and Safety 
<ul><li>Collaborate with the Safety team to implement 5S practices, risk-assessment review and safety-related initiatives in the laboratory</li><li>Partner with the Operational Excellence (OPEX) team to drive efficiency, reduce waste, and enhance workflow effectiveness</li></ul></li><li>
Team and Resource Management 
<ul><li>Schedule and coordinate laboratory activities, including field sampling and team assignments</li><li>Provide technical guidance and support to team members to build expertise and maintain high-quality standards.</li></ul></li></ul>
Skills / Qualifications:
<ul><li><div>
Degree or postgraduate qualification in Soil Chemistry or a closely related field, with 5&ndash;10 years of relevant industry experience</div></li><li><div>
Ability to work effectively under pressure and adapt to extended working hours when required (including evenings or weekends)</div></li><li><div>
Strong English communication skills &mdash; both verbal and written</div></li></ul><div></div><div> 
#LI-AN1</div>
Company Overview:
<div>
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to &lsquo;Make tomorrow safer than today&rsquo;.</div><div></div><div> 
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&amp;D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.</div><div></div><div> 
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.</div><div></div><div> 
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.</div>
Diversity Statement:
<div>
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming &ldquo;the world&rsquo;s most trusted testing partner&rdquo;.</div><div></div><div> 
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.</div></div>

Department Supervisor

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Quality Control Manager will oversee the quality assurance and control processes for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role is responsible for ensuring that all products and services meet established quality standards and compliance requirements, and for implementing continuous improvement initiatives to enhance operational performance.
Key Responsibilities:<ul>
<li>
Develop, implement, and maintain quality control procedures and policies to ensure compliance with DLA regulations, federal standards, and food safety requirements.</li>
<li>Establish quality metrics and key performance indicators (KPIs) to monitor product quality and service delivery.</li>
<li>Oversee the inspection and testing of products throughout the supply chain to ensure that they meet quality specifications.</li>
<li>Coordinate and conduct regular audits of suppliers and vendors to assess compliance with quality standards.</li>
<li>Train and educate staff on quality control standards, procedures, and best practices.</li>
<li>Foster a culture of quality awareness and continuous improvement within the organization.</li>
<li>Investigate quality issues and non-conformance reports, identifying root causes and implementing corrective actions.</li>
<li>Collaborate with operations and logistics teams to address quality concerns and improve processes.</li>
<li>Maintain accurate records of quality control activities, including inspection reports, audits, and corrective actions.</li>
<li>Prepare regular reports for senior management highlighting quality performance, trends, and areas for improvement.</li>
<li>Lead efforts to identify opportunities for process improvements and efficiency gains within the quality control framework.</li>
<li>Implement quality improvement projects and monitor their effectiveness in enhancing product quality and customer satisfaction.</li>
<li>Stay current on industry regulations, standards, and best practices related to food safety, food defense and quality assurance.</li>
<li>Ensure all quality control activities comply with applicable laws and regulations.</li>
<li>Will be required to travel to multiple distribution centers to meet with and consult with Quality team members ensuring uniform processes are established and followed.</li>
<li>Perform other duties as assigned.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Food Science, Quality Assurance, Supply Chain Management, or a related field.</li>
<li>Minimum of 10 years of experience in quality control or quality assurance in the food service or logistics industry.</li>
<li>Experience in government contracting and compliance within the defense sector.</li>
<li>Strong understanding of quality control methodologies, tools, and regulations (e.g., HACCP, SQF, ISO).</li>
<li>Excellent analytical, problem-solving, and communication skills.</li>
<li>Proficient in quality management software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Certification in quality management (e.g., ASQ, CQE) is a plus.</li>
<li>Familiarity with military food service operations and standards.</li>
<li>US Army Veterinary Command experience preferred</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Quality Control Manager

The Emirates Group

Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting-edge information and technology team as Senior Quality Assurance Engineer As a Senior Quality Assurance Engineer you will Join our Quality Engineer ing team where quality lies at the heart of our brand. We value diverse perspectives backgrounds and ways of thinking and we are building a talented team of quality engineer s. Our team ensures software quality across the entire customer journey from ticket booking to the seamless delivery of ancillary services and the efficient operation of our airplanes. We employ a suite of testing tools and methodologies utilizing widely used frameworks and programming languages such as Java and Python along with innovative technologies essential for application development, testing and deployment. We implement CICD pipelines and follow DevSecOps practices dedicated to continuous improvement to enhance the customer experience. If you are passionate about shaping the future of quality engineer ing and contributing to the renowned success of Emirates, we invite you to apply and help to shape the future of Emirates Group <ul> <li> Work closely with project members, architects and software engineer s to understand the technical landscape and the context of deliveries to translate complex functional and non-functional requirements. </li> <li> Work closely with product owners to provide early feedback on any foreseen risks in the product requirements and design. </li> <li> Work with the Quality Engineer ing Chapter team to ensure non-production environments and test data are available, to support the complete set of testing activities across feature teams. </li> <li> Liaise with other release train teams to manage the testing of cross dependencies. </li> <li> Ensure Test Tools are configured correctly and accurately to support the collection of metrics for program and enterprise-wide dashboards. </li> <li> Support and guide Software Engineer s to write and maintain automated functional tests through continuous integration. </li> <li> Implement, maintain and adapt automation frameworks and test harnesses to ensure robust end to end tests. </li> <li> Facilitate the set up and adherence to Quality Gate requirements </li> </ul> Qualification To be considered for the role you must meet the below requirements <ul> <li> 3 years in Information Technology Degree or Honours or equivalent Degree in a relevant field such as Computer Science, Computational Mathematics, Computer Engineer ing or Software Engineer ing. </li> <li> Experience in quality engineer ing roles within a digital or ecommerce environment. </li> <li> Experience as a Software Quality Engineer ing lead or equivalent position looking after multiple products. </li> <li> Extensive hands-on experience with developing UI and API automation frameworks and familiar with common programming and scripting languages Java, Python, JS, C, Ruby, Perl, C languages. </li> <li> Automation frameworks experience using one or more of the following automation tools Selenium components, WebDriver Grid etc Protractor Jasmin Cucumber Gherkin JUnit TestNG </li> <li> Experience using git SCM tools GitHub or Bitbucket or similar tools CI tools like Jenkins, Azure, DevOps or equivalent and proficiency in at least 2 different programming languages utilising coding best practices and defining coding guidelines. </li> <li> Experience in providing product input on business process flows and scenario mapping for business solutions and being up to date with the latest testing and technology trends. </li> <li> Strong expertise with context driven and exploratory testing with practical experience of using a number of testing heuristics. </li> <li> </li></ul>

Senior Quality Assurance Engineer

<div>Overview:
<div>
Warringtonfire, part of Element, has an opportunity for a Senior Product Assessor in the steel protection area to join our growing Technical team covering the UAE region.</div><div></div><div> 
This is a great opportunity to work with one of the fastest growing organisations within the Testing, Inspection &amp; Certification sector. Warringtonfire exists to help make certain that the materials, products and processes that we test, inspect and certify for our customers are always safe, quality, compliant and fit for purpose.</div><ul><li>
Are you analytical &amp; inquisitive in nature?</li><li>
Do you possess a natural curiosity of how things work and problem-solving skills?</li><li>
Are you technically focused?</li><li>
Do you have an understanding or exposure to any of the following areas: fire industry, building materials, materials science, product installation, engineering, construction, product certification, fire-related product development or a similar technical industry?</li><li>
Do you want to become part of a growing team within a unique and specialised industry?</li></ul> 
<div></div>
Responsibilities:
<ul><li>Plan Fire Resistance test programmes in liaison with clients and the relevant testing departments</li><li>
Review audit and sampling reports, fire and non-fire test reports, product technical documentation, etc. for technical compliance in line with the relevant standard/scheme/project requirements</li><li>
Prepare technical engineering reports and make technical judgments in relation to fire protection product sectors within your competency</li><li>
Respond to and resolve technical and certification enquiries</li><li>
Continuously develop knowledge in National, European and International Standards and Specifications relating to fire safety, and in specialist product areas</li><li>
Assisting in the development of the department &ndash; positively contribute ideas and provide sounding-board for new initiatives</li><li>
Autonomy for own work schedule, prioritise activity to meet customer or business deadlines</li><li>
Maintain professional work standards</li><li>
Work with manager, colleagues and team to increase knowledge of role and standards and the service provided by all; put effort into improving technical and decision-making skills for self and the team</li></ul>
Skills / Qualifications:
<ul><li>Ideally educated to engineering degree level or relevant industry experience</li><li>
Understanding of structural elements behavior under load would be advantageous</li><li>
Able to read and understand technical drawings</li><li>
Exposure within any fire industry, building materials, materials science, product installation, engineering, construction, product certification, fire-related product development or a similar technical industry would be advantageous</li><li>
Keen interest in all aspects of fire safety</li><li>
Respond positively to change</li><li>
Able to prioritise and reach decisions quickly and effectively</li><li>
Strong written and verbal communication skills</li><li>
Excellent numeracy skills and strong attention to detail</li><li>
Ability to cover countries in the UAE region as well as extended trips to our United Kingdom facility</li></ul><div></div><div> 
#LI-AN1</div>
Company Overview:
<div>
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to &lsquo;Make tomorrow safer than today&rsquo;.</div><div></div><div> 
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&amp;D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.</div><div></div><div> 
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.</div><div></div><div> 
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.</div>
Diversity Statement:
<div>
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming &ldquo;the world&rsquo;s most trusted testing partner&rdquo;.</div><div></div><div> 
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.</div></div>

Senior Product Assessor

Zofeur

<div>
 
 
 
 About us
 
 
 
 
 Zofeur is the World's first on-demand platform for all your car-related needs, our on-demand
 
 
 platform offers a wide range of services, including hiring a personal chauffeur, driving kids to
 
 
 school, picking up and dropping off your car at the garage, arranging for vehicle inspection,
 
 
 moving your car from A to B, and much more. Plus, with our fleet of professional drivers, you can get any of these services at your doorstep within 10 minutes.
 
 
 Don't waste your valuable time on car-related tasks - let us handle everything for you. Zofeur is a lifestyle platform serving anyone who does not want to compromise time, money, and comfort.
 
 
 
 
 
 At Zofeur, our aim is to make chauffeur services, luxury services today, a daily necessity.
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 We are seeking a detail-oriented and proactive
 
 Quality Control Specialist
 
 to join our operations team. The ideal candidate will be responsible for ensuring the highest standards of service delivery across chauffeur training, mystery shopping, audits, and customer satisfaction metrics. You will play a pivotal role in driving quality excellence, improving key performance indicators like Average Rating and Net Promoter Score (NPS), and laying the foundation of quality systems for our new business verticals.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 
 Quality Checks &amp; Audits:
 
 </li>
 <li>
 Conduct regular quality audits on chauffeur training sessions to ensure content accuracy, training effectiveness, and compliance with brand standards.
 </li>
 <li>
 Implement and manage a robust mystery shopping program to assess real-time service delivery and identify areas for improvement.
 </li>
 <li>
 Design and execute operational audits across key touchpoints to ensure consistency, compliance, and adherence to SOPs.
 </li>
 <li>
 
 Customer Experience Analytics:
 
 </li>
 <li>
 Analyze feedback data to monitor trends in Average Ratings and NPS.
 </li>
 <li>
 Identify root causes for low performance and implement corrective action plans.
 </li>
 <li>
 Collaborate with internal teams (Ops, Training, Customer Support) to implement customer-centric improvements.
 </li>
 <li>
 
 New Vertical Quality Leadership:
 
 </li>
 <li>
 Lead the development of the quality framework for new service verticals.
 </li>
 <li>
 Build SOPs, quality benchmarks, audit protocols, and feedback loops from scratch.
 </li>
 <li>
 Collaborate with cross-functional teams to roll out scalable quality programs.
 </li>
 <li>
 
 Reporting &amp; Insights:
 
 </li>
 <li>
 Create and maintain dashboards to report on audit results, NPS trends, and training quality scores.
 </li>
 <li>
 Present actionable insights to senior management with a focus on continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 
 Key Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Operations, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in a quality control, customer experience, or operations role.
 </li>
 <li>
 Strong analytical skills with experience in data interpretation and reporting.
 </li>
 <li>
 Hands-on experience in conducting audits, mystery shopping, or customer experience assessments.
 </li>
 <li>
 Familiarity with quality frameworks and metrics such as NPS, CSAT, etc.
 </li>
 <li>
 Excellent communication skills and stakeholder management abilities.
 </li>
 <li>
 Self-starter mindset with a passion for building processes from the ground up.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience in mobility, logistics, hospitality, or other service-based industries.
 </li>
 <li>
 Prior exposure to training evaluation and service quality programs.
 </li>
 <li>
 Proficiency in tools like Excel, Google Sheets, and data visualization platforms (e.g., Power BI, Tableau).
 </li>
 </ul>
 
 
 
 
 Learn more about Zofeur:
 
 
 https://www.zofeur.com/
 
 
 https://www.black.zofeur.com/
 
 
 https://www.facebook.com/Zofeur
 
 
 https://www.Instagram.com/Zofeur
 
 
 https://www.linkedin.com/company/Zofeur
 
</div>

Quality Control Specialist

Explore 3132+ Quality assurance specialist in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.