continuous improvement engineer Jobs in Cairo

continuous improvement engineer

quality engineer

consultant, qa/qc

customer service supervisor Jobs in Cairo

customer service supervisor

icqa supervisor, icqa

quality continuous improvement supervisor

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Quality &amp; Continuous Improvement Supervisor is responsible for creating and overseeing all activities related to the definition, implementation, and continuous improvement of the Integrated Management System. The role supports the progression of the Quality Improvement strategy by analyzing information derived from service failures and implementing corrective actions to drive continuous improvement and reduce future failure demand across the business.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Quality Management System (QMS) Implementation &amp; Control
 
 
 
 <ul>
 <li>
 Defining and implementing the Integrated/Quality Management System as per the ISO 9001:2015 standard requirements.
 </li>
 <li>
 Implementing the Integrated/Quality Management System as per the ISO 45001:2018 and 14001:2015 standard requirements.
 </li>
 <li>
 Designing and developing quality processes that support the business objectives.
 </li>
 <li>
 Ensure that the organization sets up and follows measurable quality objectives particularly relating to the quality of the service and customer satisfaction.
 </li>
 <li>
 Utilize and develop valid internal and external standards to measure quality.
 </li>
 <li>
 Provides content knowledge in the interpretation, implementation, and maintenance of all accreditations, national quality assurance standards or regulatory standards to match external requirements.
 </li>
 <li>
 Responsible for ISO 9001, 45001, and 14001 certifications.
 
 
 </li>
 </ul>
 
 Continuous Improvement (CI) &amp; Innovation
 
 
 
 <ul>
 <li>
 Works to promote quality improvement and innovation and monitor progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes.
 </li>
 <li>
 Deploy and execute the Continuous Improvement Framework (CIF).
 </li>
 <li>
 Assist to implement effective continuous improvement (CI) training plans that develop and sustain a CI culture, ensuring a constant safety focus.
 </li>
 <li>
 Support the other departments by providing continuous improvement tools and methodology.
 </li>
 <li>
 Utilize analytical / statistical tools &amp; methods combined with the ability to select and apply them to make data-based decisions.
 </li>
 <li>
 Utilize Lean Six Sigma tools in quality improvement projects.
 </li>
 <li>
 Develop corrective actions and processes to drive continuous improvement.
 </li>
 <li>
 Maintains accountability for ongoing self-development activities, especially related to presentation facilitation and application of quality improvement activities.
 
 
 </li>
 </ul>
 
 Auditing &amp; Compliance
 
 
 
 <ul>
 <li>
 Assist in the Internal Audit Plan and be part of the Internal Audit Team.
 </li>
 <li>
 Assist and communicate major problems with other directorates on the RDMC Action Plan.
 </li>
 <li>
 Provides content knowledge in the interpretation, implementation, and maintenance of all accreditations, national quality assurance standards or regulatory standards to match external requirements.
 
 
 </li>
 </ul>
 
 Training &amp; Knowledge Sharing
 
 
 
 <ul>
 <li>
 Provide Quality Related training.
 </li>
 <li>
 Assist to implement effective continuous improvement (CI) training plans that develop and sustain a CI culture, ensuring a constant safety focus.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Other duties and responsibilities might be assigned.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive Safety culture within the workplace and attend any Safety-related meetings/briefings as required within the job role.
 </li>
 <li>
 Comply with the requirements of the Company Safety Policy.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering/Pharma or any related Fields.
 </li>
 <li>
 Demonstrated proficiency in the principles of Quality Assurance
 </li>
 <li>
 Demonstrated proficiency in the principles of HSE and environment
 </li>
 <li>
 Fluent in both Arabic and English.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Knowledge of ISO 9001, 14001, and 45001 standards.
 </li>
 <li>
 Knowledge of Internal Audit processes.
 </li>
 <li>
 Certified Lead Auditor is preferred for ISO 9001, 14001, and 45001.
 </li>
 <li>
 Lean Enterprise and Six Sigma methodologies.
 </li>
 <li>
 Root Cause Analysis.
 </li>
 <li>
 Statistical Process Control.
 </li>
 <li>
 Knowledge of quality improvement concepts and methodology.
 </li>
 <li>
 Demonstrated experience using problem-solving and Six Sigma statistical tools to solve problems.
 </li>
 <li>
 Strong IT skills and ability to learn and manage databases.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5 to 7 years of experience in Quality Management.
 </li>
 <li>
 Proven experience in building, deploying, and maintaining Integrated Management Systems (ISO 9001, 45001 &amp; 14001) is a must.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Quality-Driven Mindset: Demonstrates a strong commitment to maintaining and enhancing quality standards across all processes, ensuring compliance with ISO requirements and promoting a culture of excellence.
 </li>
 <li>
 Continuous Improvement Orientation: Actively seeks opportunities to optimize systems and workflows by applying Lean Six Sigma and analytical tools to achieve measurable performance improvements.
 </li>
 <li>
 Attention to Detail: Maintains accuracy and consistency in data collection, documentation, and audit processes to ensure reliability and compliance with established standards.
 </li>
 <li>
 Collaboration &amp; Support: Works effectively with cross-functional teams, providing guidance, training, and support to ensure consistent application of quality and continuous improvement practices.
 </li>
 <li>
 Accountability &amp; Initiative: Takes ownership of assigned tasks and demonstrates initiative in identifying issues, developing corrective actions, and following through on implementation to achieve sustainable results.
 </li>
 <li>
 Analytical Thinking: Uses data and statistical tools to identify trends, root causes, and opportunities for improvement, making informed, evidence-based decisions.
 </li>
 <li>
 Commitment to Safety: Promotes and upholds a strong safety culture by integrating safety principles into all quality and improvement activities.
 </li>
 <li>
 Adaptability &amp; Learning: Continuously develops professional knowledge and skills to stay current with evolving standards, best practices, and industry requirements.
 </li>
 </ul>
</div>

Quality & Continuous Improvement Supervisor

Ishraaq Foundation for Community Development

<div>
 Role Summary
 <ul>
 <li>
 Supervise day-to-day electronics production for EEUN products (e.g., chargers, cables, accessories, light electronics). Ensure
 
 output, quality, ESD compliance, process discipline, and documentation
 
 . Lead operators/technicians, enforce SOPs, and drive continuous improvement.
 </li>
 </ul>
 
 
 
 Key Responsibilities1) Production Execution
 <ul>
 <li>
 Run daily production plan: manpower allocation, line balancing, takt time, shift targets.
 </li>
 <li>
 Ensure timely completion of work orders with minimal defects and rework.
 </li>
 <li>
 Coordinate material availability with warehouse/supply chain (kitting, shortages, FIFO).
 </li>
 </ul>
 2) People Supervision
 <ul>
 <li>
 Supervise operators, technicians, and line leaders: attendance, training, productivity, discipline.
 </li>
 <li>
 Conduct on-job training and enforce standard work instructions.
 </li>
 </ul>
 3) Quality &amp; Process Control
 <ul>
 <li>
 Enforce QC gates: incoming, in-process, final inspection.
 </li>
 <li>
 Control defects via root cause analysis (5-Why, basic CAPA), reduce rework/scrap.
 </li>
 <li>
 Maintain production records, traceability, and QC checklists.
 </li>
 </ul>
 4) ESD &amp; Safety Compliance
 <ul>
 <li>
 Implement and audit ESD controls: wrist straps, mats, grounding, ionizers (if used), storage.
 </li>
 <li>
 Ensure PPE and basic safety compliance; maintain clean and organized work areas (5S).
 </li>
 </ul>
 5) Equipment &amp; Tooling Oversight
 <ul>
 <li>
 Ensure proper use/calibration of tools (torque drivers, testers, microscopes, power supplies).
 </li>
 <li>
 Coordinate maintenance and report abnormalities early.
 </li>
 </ul>
 6) Continuous Improvement
 <ul>
 <li>
 Improve throughput and quality using small Kaizen changes: fixture improvements, better work sequence, visual management, mistake-proofing (poka-yoke).
 </li>
 <li>
 Support NPI (new product introduction) trials and stabilize processes.
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 Diploma/BSc in Electronics, Electrical, Mechatronics, Industrial Engineering, or similar.
 </li>
 <li>
 
 3&ndash;7 years
 
 in electronics manufacturing/assembly, with
 
 1&ndash;3 years
 
 as supervisor/line leader.
 </li>
 <li>
 Strong understanding of:
 </li>
 <li>
 Assembly processes, soldering basics (if applicable), inspection standards
 </li>
 <li>
 Basic QC tools, defect tracking, rework control
 </li>
 <li>
 ESD discipline and factory documentation
 </li>
 <li>
 Comfortable with KPIs, shift reporting, and hands-on floor management.
 </li>
 </ul>
 KPIs
 <ul>
 <li>
 Output vs plan (daily/weekly)
 </li>
 <li>
 First Pass Yield (FPY) / defects per unit
 </li>
 <li>
 Rework and scrap rate
 </li>
 <li>
 Line downtime
 </li>
 <li>
 Attendance and productivity per operator
 </li>
 <li>
 On-time delivery (OTD)
 </li>
 <li>
 ESD audit compliance
 </li>
 </ul>
 
 
 
</div>

Electronics Production Supervisor

51Talk

<div>
 
 
 CM TLT (Customer Support/Customer Care Team Lead/Supervisor)
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Lead and coach a team of advisors to ensure consistent delivery of high-quality service.
 </li>
 <li>
 Monitor team performance and provide regular feedback to support skill development and continuous improvement.
 </li>
 <li>
 Oversee the implementation of SOPs and ensure service standards are met or exceeded.
 </li>
 <li>
 Analyze student progress and teaching quality data to identify trends, address issues, and optimize learning outcomes.
 </li>
 <li>
 Handle escalated cases and guide the team in delivering effective solutions and maintaining high customer satisfaction.
 </li>
 <li>
 Coordinate with cross-functional teams (e.g., Academic, Sales) to support business goals and student success.
 </li>
 <li>
 Prepare performance reports and propose service enhancements based on data and frontline insights.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least 3 years of experience in customer service or education-related roles, with 1 year in a leadership or supervisory position.
 </li>
 <li>
 Professional proficiency in English in both writing and speaking.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 Customer-focused mindset with a passion for education and team development.
 </li>
 </ul>
 
 
</div>

Customer Service Supervisor

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

Cairo 3A Group

<div>
 
 Procurement Supervisor is responsible for managing and overseeing daily procurement operations to ensure timely and cost-effective sourcing of materials, services, and supplies needed for FMCG and manufacturing operations. This role ensures compliance with procurement policies, maintains strong supplier relationships and drives continuous improvement to support production efficiency and business growth.
 
 
 
 
 <ul>
 <li>
 Supervise the end-to-end procurement cycle including sourcing, quotation analysis, negotiation, purchase orders, and delivery follow-up.
 </li>
 <li>
 Ensure all materials and services are procured at the right quantity, quality, price, and time.
 </li>
 <li>
 Coordinate with production, planning, warehouse, and finance to ensure seamless supply operations.
 </li>
 <li>
 Identify, evaluate, and qualify new suppliers to enhance the supplier base.
 </li>
 <li>
 Conduct regular negotiations to secure the best commercial and contractual terms.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Monitor supplier performance (quality, delivery, service) and take corrective actions when necessary.
 </li>
 <li>
 Maintain vendor files, contracts, and agreements as per company standards.
 </li>
 <li>
 Analyze procurement expenditures and identify saving opportunities.
 </li>
 <li>
 Implement strategic sourcing and cost-reduction initiatives.
 </li>
 <li>
 Ensure compliance with approved budgets and contribute to annual procurement planning.
 </li>
 <li>
 Ensure adherence to procurement policies, SOPs, and internal audit requirements.
 </li>
 <li>
 Review and validate purchase requisitions and purchase orders.
 </li>
 <li>
 Maintain accurate and updated procurement records, contracts, and supplier databases.
 </li>
 <li>
 Collaborate with the Quality, Production, Engineering, and Warehouse teams to ensure specifications are met.
 </li>
 <li>
 Support new product development (NPD) projects by sourcing new materials or suppliers.
 </li>
 <li>
 Coordinate with Finance for invoice matching, payment terms, and resolving discrepancies
 </li>
 <li>
 Supervise and coach procurement officers and buyers.
 </li>
 <li>
 Allocate tasks, monitor performance, and ensure continuous skill development.
 </li>
 <li>
 Promote teamwork, efficiency, and adherence to procurement best practices.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related field.
 </li>
 <li>
 5&ndash;7 years of procurement experience, including at least 3 years in FMCG or Manufacturing industry.
 </li>
 <li>
 Strong knowledge of local and international suppliers, raw materials, packaging, and engineering spare parts.
 </li>
 <li>
 Solid experience in strategic sourcing and negotiation.
 </li>
 <li>
 Strong analytical and cost optimization skills.
 </li>
 <li>
 Proficiency in ERP systems (SAP, Oracle, or similar).
 </li>
 <li>
 Excellent communication and vendor management skills.
 </li>
 <li>
 High level of integrity and attention to detail.
 </li>
 </ul>
</div>

Procurement Supervisor

<div>
 
 
 Job Title: German
 
 Quality Assurance Analyst.
 
 
 
 
 
 
 Work Week:
 
 Monday to Friday.
 
 
 
 
 
 
 Department:
 
 Digital Services and Transformation; Operations.
 
 
 
 
 
 
 Reports To:
 
 Operations.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 (may perform other duties as requested, not specifically addressed in this document)
 
 
 
 
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:
 
 
 
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Education and specific Training: Bachelor&rsquo;s degree or Graduate (preferentially).
 </li>
 <li>
 Fluency in German B2 Level and English.
 </li>
 <li>
 Work Experience: At least 6 Months up to one year of experience in Quality Assurance and in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills &amp;Other Requirements:
 
 
 
 
 
 
 
 Technical Skills Hiring Requirements:
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System.
 </li>
 </ul>
 
 
 
 
 
 Competencies and specific skills:
 
 
 <ul>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
 
 
 You can Apply Here and Also you can share your resume Mentioning "German QA" as a Subject with HR Dina through her Email Address
 
 dina.mohamed.3435@teleperformance.com
 
 
 
 
</div>

German QA Analyst(Customer Service)

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 The Opportunity
 
 
 
 Quality Checker Account maintenance and servicing who will be responsible for the below:
 
 
 <ul>
 <li>
 Conduct regular Audits for Quality monitoring and reporting using available tools/SOP/knowledgebase/supervisor support etc
 </li>
 <li>
 Meet targets on productivity and quality as per the targets and metrics defined for the process.
 </li>
 <li>
 Instructions/requests to be correctly interpreted, understood and implemented.
 </li>
 <li>
 All files to be audited/checked properly keeping in mind the procedure applicable for respective processes, audit and compliance requirements as well as the risks involved
 </li>
 <li>
 Ensure that the process related procedures are implemented and followed by the CSEs as per the process manuals and any procedural updates implemented as required, once cascaded.
 </li>
 <li>
 Gain complete / end-end process knowledge
 </li>
 <li>
 Collaborate with Operations management to guide on Quality Assurance Knowledge / health / Improvement areas etc
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Acquire and update knowledge on procedures related to relevant HBFR processes.
 </li>
 <li>
 Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
 </li>
 <li>
 Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
 </li>
 <li>
 Ensure that the productivity, sales and quality levels are achieved as per the standards set for the process.
 </li>
 <li>
 Demonstrate ways to improve customer service, increase productivity and increase sales.
 </li>
 <li>
 Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
 </li>
 <li>
 Participate in team meeting / team activities and work towards sustaining team spirit.
 </li>
 <li>
 Support achievement of team objectives
 </li>
 <li>
 Foster/coach and assist development of co-workers and CSEs
 </li>
 <li>
 Proactively identify issues, if any, and escalate.
 </li>
 <li>
 Provide service to customers by performing QCs on the customer demands already processed by CSEs keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.
 </li>
 <li>
 Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
 </li>
 <li>
 To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
 
 
 </li>
 </ul>
 
 What You Will Need To Succeed In The Role
 
 
 
 <ul>
 <li>
 Is accountable for the effective cascade of communication across the team
 </li>
 <li>
 Is accountable for the delivery &amp; continuous improvement of performance
 </li>
 <li>
 Meet or exceed PLAs; reduce operational risk
 </li>
 <li>
 Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data.
 </li>
 <li>
 Minimum, basic computer knowledge. Flexibility to work shifts.
 </li>
 <li>
 Ability to build rapport with and relate to a wide range of people.
 </li>
 <li>
 Ability to maintain focus while working with voluminous data.
 </li>
 <li>
 Ability to multi task. Excellent communication skills, both written and verbal in French and English. This role requires an individual to demonstrate an &ldquo;Extrovert&rdquo; personality type, who will need to be in constant communication with HSBC Customer and Business Area.
 </li>
 <li>
 Strong Customer Orientation and passionate about delivering superior customer service
 </li>
 <li>
 Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
 </li>
 <li>
 Ability to take complete ownership and facilitate end to end customer journey
 </li>
 <li>
 Fast learner and have a &ldquo;can do&rdquo; approach
 </li>
 <li>
 Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
 </li>
 <li>
 Ability to understand complex concepts and extract relevant information from extensive documentation quickly
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Ability to speak and understand French and English fluently, write business letters and reports, and have good conversational
 </li>
 <li>
 Successful proven record in managing people
 </li>
 <li>
 Detail/cost oriented
 </li>
 <li>
 Innovative/creative.
 
 
 </li>
 </ul>
 
 Link To Candidate User Guide
 
 
 
 
 You&rsquo;ll achieve more at HSBC
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Services***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
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Senior Analyst (French is a MUST) WSO, GSC Cairo

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