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sales support supervisor

customer service supervisor

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 The Customer Care Supervisor is responsible for leading a team of customer care agents to deliver exceptional customer experiences across Chat, Ticket, and Voice channels. The role ensures daily operations run smoothly, team performance meets defined KPIs (CSAT, AHT, Quality), and customer issues are handled efficiently and professionally. The Supervisor acts as a key link between agents and management, ensuring high service quality, agent engagement, and process consistency.
 
 
 
 Job Code:
 
 
 
 I - 2026-SJCX-004
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise and support day-to-day operations for the assigned channels Chat, Ticket, or Voice
 </li>
 <li>
 Monitor and manage team performance to achieve KPIs (CSAT, AHT, adherence, utilization)
 </li>
 <li>
 Conduct regular coaching sessions, performance reviews, and quality assessments with agents
 </li>
 <li>
 Ensure all customer interactions meet Bosta&rsquo;s tone of voice, service standards, and SLA
 </li>
 <li>
 Promote a positive, motivating, and customer-centric team culture
 </li>
 <li>
 Handle and document customer escalations and feedback
 </li>
 <li>
 Share weekly summary reports with the Customer Care Manager
 </li>
 <li>
 Support in implementing new tools, systems, or process improvements
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communication, or a related field
 </li>
 <li>
 Certification in Customer Service Management or Team Leadership is a plus
 </li>
 <li>
 2&ndash;4 years of experience in Customer Care or Contact Center Operations, with at least 1 year in a supervisory or team leader role
 </li>
 <li>
 Experience in logistics, shipping, or e-commerce industries is highly preferred
 </li>
 <li>
 Proven experience managing multiple communication channels (Chat, Ticket, Voice)
 </li>
 <li>
 Familiarity with customer experience metrics (CSAT, AHT, NPS, FCR)
 </li>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to analyze performance data and translate it into actionable insights
 </li>
 <li>
 Time management and multitasking under pressure
 </li>
 <li>
 High customer empathy and conflict resolution skills
 </li>
 <li>
 Proficiency in CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce)
 </li>
 <li>
 Good command of MS Excel and reporting tools
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Care Supervisor

Jotun

<div>
 
 Jotun Egypt is looking for a Sales Support Supervisor to lead and support the Decorative Customer Service team. In this role you will ensure outstanding customer service through effective coordination, follow-up, and continuous improvement.
 
 
 
 
 
 This role is based at our head office in New Cairo and will report to the Customer Service Manager.
 
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Guide the Decorative Customer Service team members to ensure a competent and engaged workforce that meets current and future business needs.
 </li>
 <li>
 Provide supervision, support, and guidance to the team to ensure smooth daily operations and achievement of departmental and organizational objectives.
 </li>
 <li>
 Manage and support the complete order-handling process&mdash;including order entry, invoicing, and coordination with internal stakeholders, suppliers, and customers&mdash;to ensure accuracy and timely execution.
 </li>
 <li>
 Monitor daily demand received orders and collaborate with Supply Chain, Production Planning, Warehouse, and Distribution teams to secure product availability, enhance delivery performance, and analyze monthly lead times in line with internal service-level agreements.
 </li>
 <li>
 Extract, analyze, and communicate periodic operational reports to management and relevant stakeholders, providing clear visibility on order status, performance trends, and expected delivery timelines.
 </li>
 <li>
 Maintain high levels of internal and external customer satisfaction by resolving service complaints and managing Returned Material Authorization (RMA) cases, ensuring timely and effective issue resolution.
 </li>
 </ul>
 
 
 
 
 
 
 
 WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
 
 
 
 
 
 
 
 What we look for:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 5&ndash;7 years of professional experience.
 </li>
 <li>
 Must be able to communicate fluently in English &amp; Arabic.
 </li>
 <li>
 Strong understanding of supply chain and industrial operations. Proficiency in Excel, order handling, and analysis is a must.
 </li>
 </ul>
 
 
 
 
 
 POSITION INFORMATION
 
 
 
 
 
 
 
 Company:
 
 
 
 El-Mohandes Jotun S.A.E.
 
 
 
 
 
 
 Contract Type:
 
 
 
 Fixed Term (Fixed Term)
 
 
 
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 
 
 
 
 CLOSING DATE (dd.mm.yyyy):
 
 
 
 28.03.2026
 
 
 
 
 
 WHO WE ARE
 
 
 
 
 
 Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
 
 
 
 
 
 
 
 
 El-Mohandes Jotun S.A.E., established in 1983, is one of the key markets within the MEIA region. With 2 production facilities, 3 warehouses and more than 350 employees, we aim to further strengthen Jotun&rsquo;s position in Egypt through ambitious market growth plans that focus on innovation, efficiency and profitability.
 
 
 
 
 
 
 
 
 Visit our Career Page to know more about life at Jotun.
 
</div>

Sales Support Supervisor

Coca-Cola HBC

<div>
 
 
 ABOUT YOUR NEW JOB
 
 
 
 
 
 <ul>
 <li>
 As a Telesales Supervisor you will be responsible for ensuring the service of home delivery customers by achieving planned successful visits, training the team and implementing the home delivery plan according to the set plan. You will be responsible for monitoring team performance, providing coaching and training, implementing strategies to maximize sales potential, and ensuring that the team adheres to company policies and sales protocols.
 </li>
 </ul>
 
 
 
 
 
 ABOUT YOUR NEW JOB RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Holds a morning meeting to discuss the performance indicators for the month (daily).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Performs the verification of the sales targets from the day before the monthly target to date.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Discusses the visits that survived the planned visits to reach the increase in the percentage of visits required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Reviews the performance of his team and works to improve performance at least once a week.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sends a weekly report on the performance measurement indicators to his team to the direct manager.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up and makes sure that all orders are entered into the system and solve any problems related to it.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Determine the planned uniforms, enter them into the system and modify them every first month according to work requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follows up on incoming and outgoing calls from customers while making sure that the average calls are achieved during the day.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 It follows up on the delivery of orders with the supply department and solves the problems of delivery timings with customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow-up coordinators within the branches in the Supply Department in case of non-closure (exchanges that have not been closed - orders that have not come out of the branch).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Evaluates the performance of his delegates by listening to calls with customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 It follows up the cessation of the systems of the call center for unknown reasons and corrects them with the management of systems and finds quick solutions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follows up with the private markets team for financially oversold clients and solves the problem with the financial department.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follows up (attendance and departure - rest times - delay - etc...) for his team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follows up the system of the call center with the systems department of the company and the external company.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up on the problems of malfunctions of the Post mix machines and sends them to the direct manager.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 It follows up on Post mix customers' orders and solves their financial problems.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follows up on McDonald's sales and orders daily and supplies of products from factories in case the products are not available.
 </li>
 </ul>
 
 
 
 
 
 Your daily and weekly reports:
 
 
 
 
 
 <ul>
 <li>
 Prepares and sends a report showing orders against delivery and sends it to the team to ensure that orders are delivered.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Shares daily and monthly sales reports in the branch to the direct manager.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepares and sends a report of non-buying customers every 15 days.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepares and sends a report evaluating the overall performance indicators to the Tele-sales delegates for the direct manager.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepares and sends a report of unavailable products daily and orders that have not been uploaded to the system.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop report stating the sales of new products.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop report on hearing team calls and performance during the call.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop sales report of the post mix and sends it to the direct manager.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop detailed report for each delegate on the actual and realized visits to each delegate and discusses them in the weekly meeting.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sends reports of financially discontinued customers daily to manage the private markets to solve the problem.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sends customers who want new contracts to manage private markets and follow up on the implementation of contracts.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sends a total statement of the investigators during the month (outgoing calls - incoming - most requested customers - etc....)
 </li>
 </ul>
 
 
 
 
 
 ARE THSES YOUR SECERET INGRIDENTS:
 
 
 
 
 
 <ul>
 <li>
 Education Required: Bachelor&rsquo;s degree in business or equivalent education.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 +6 years of work experience in Sales.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 FMCG background is a must.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Leadership skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Planning, organizing &amp; time management skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High analytical skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Technical Requirements: - MS Office, MS Excel - Intermediate, MS Word and Power Point.
 </li>
 </ul>
 
 
 
 
 
 HOW WE WILL SUPPORT YOU:
 
 
 
 
 
 <ul>
 <li>
 You&rsquo;ll have a buddy who will introduce you to the business, your daily routines during your onboarding period.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 International career opportunities: As a large and expanding company, we offer unique opportunities for role changes and enriching experiences and capabilities, including cross-functional transitions and international assignments.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 4 unique core values: Customer first, We over I, Make it simple and Deliver sustainably form the foundation of a robust culture that enables continuous and sustainable growth.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Competitive remuneration and social package
 </li>
 </ul>
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 
 
 <ul>
 <li>
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP."
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 </li>
 </ul>
 
 
 
</div>

Telesales Supervisor

Toyota Egypt Group

<div>
 
 
 Job Purpose:
 
 
 
 We are seeking a dynamic and results-driven Automotive professional whose primary objective is to drive higher customer retention, increase aftersales visits, and enhance vehicle repurchase rates by leading the development, coordination, and standardization of all Service Contract and Warranty Extension initiatives.
 
 
 This position requires a strong combination of technical expertise in automotive aftersales operations, data analytics, and customer lifecycle management. The ideal candidate will have the ability to influence senior stakeholders, foster cross-functional alignment, and deliver sustainable commercial impact through well-structured, customer-centric retention strategies.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Standardize retention initiatives across brands and markets for scalability and efficiency
 </li>
 <li>
 Develop and implement Service Contract and Warranty Extension products to strengthen customer loyalty and drive repurchase
 </li>
 <li>
 Conduct market intelligence and gather customer insights to support strategic decisions
 </li>
 <li>
 Monitor and report on key performance indicators such as retention rates, service penetration, and revenue
 </li>
 <li>
 Lead and execute retention product marketing initiatives
 </li>
 <li>
 Prepare business cases, financial models, and ROI analyses for new and existing initiatives
 </li>
 <li>
 Collaborate with internal and external stakeholders to design and launch competitive offerings
 </li>
 <li>
 Use data-driven insights to refine products, improve take-up rates, and enhance customer experience
 </li>
 <li>
 Conduct site visits (Gemba) to identify operational gaps and improvement opportunities.
 </li>
 <li>
 Present proposals to stakeholders with clear roadmaps and business rationale.
 </li>
 <li>
 Design implementation frameworks including training, change management, operational, and financial processes
 </li>
 <li>
 Train and support after-sales teams to effectively deliver Service Contract and Warranty programs
 </li>
 </ul>
 
 
 Competencies:
 
 
 <ul>
 <li>
 Strong analytical and financial skills
 </li>
 <li>
 Experienced in project management and stakeholder coordination
 </li>
 <li>
 Effective in presentations, influencing, and negotiation
 </li>
 <li>
 Good business sense and commercial awareness
 </li>
 <li>
 Results-oriented with an entrepreneurial mindset
 </li>
 <li>
 Clear communicator and team motivator
 </li>
 <li>
 Energetic, motivated, and able to inspire teams
 </li>
 </ul>
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s in business administration, Engineering, or related field
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 4+ years in the automotive sector
 </li>
 <li>
 3+ years in management with proven experience in loyalty, aftersales, and retention
 </li>
 <li>
 Exposure to warranty, service contracts, or insurance-related products is a strong plus
 </li>
 </ul>
</div>

Aftersales Retention Supervisor

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
 </li>
 <li>
 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
 </li>
 <li>
 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
 </li>
 <li>
 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule
 </li>
 <li>
 Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP
 </li>
 <li>
 Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
 </li>
 <li>
 Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.
 </li>
 <li>
 Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages
 </li>
 <li>
 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
 </li>
 <li>
 Discussing with the Store supervisor all issues/problems and propose solutions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have at least 3-5 years of experience in supermarket or restaurant
 </li>
 <li>
 You are someone energized by the unknown and look forward to learning each day on the job.
 </li>
 <li>
 Good communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 Additionally, you have robust interpersonal and intercultural skills.
 </li>
 <li>
 Language skills: Fluent English and Arabic would be highly advantageous
 </li>
 </ul>
</div>

Assistant Store Supervisor

Emirates NBD Egypt

<div>
 <ul>
 <li>
 Ensure effective management of staffing resources to meet customer service demand and maintain high service levels. This role involves overseeing workforce planning, scheduling, and real-time adjustments in staffing to optimize the call center's performance and efficiency.
 </li>
 <li>
 Communicate the team&rsquo;s daily performance.
 </li>
 <li>
 Support the supervisor to sort the actual versus planned agents&rsquo; headcount
 </li>
 <li>
 Coordinate with the Human Resources and external agencies to interview applicants for agent positions
 </li>
 <li>
 Monitor and track the attendance within the CRC.
 </li>
 <li>
 Generate the scheduling and coordination of required training programs and schedules for the CRC teams.
 </li>
 <li>
 Generate the team members&rsquo; performance KPI&rsquo;s
 </li>
 <li>
 Liaise with the external recruitment agency the required candidate for hiring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Minimum 1 year of experience in banking or relevant with focus on customer relationship management
 </li>
 <li>
 Planning and organizing
 </li>
 <li>
 Communication and interpersonal skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Coaching skills
 </li>
 </ul>
 
 
</div>

Workforce & MIS Officer

Explore 635+ Customer service supervisor in Cairo this March. Find roles across top companies and apply now to boost your career.

635 customer service supervisor jobs In Cairo

Customer Care Supervisor

Sales Support Supervisor

Sales Support Supervisor

Telesales Supervisor

Aftersales Retention Supervisor

Assistant Store Supervisor

Workforce & MIS Officer