sales supervisor

customer service consultant Jobs in Cairo

customer service consultant

sales consultant

call center customer service representative Jobs in Cairo

call center customer service representative

call center representative

customer service supervisor

talabat

<div>
 Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
 
 
 We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
 
 
 Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.
 
 
 
 Job Description
 
 
 
 
 ROLE SUMMARY
 
 
 
 Inspire and lead team leaders by example (role model) toward achieving self, teams, and organization's main goals; efficiency, effectiveness, and revenues through applying vigorous coaching practice and continuous improvement through process optimization. Ability to set and meet targets, Ability to deliver work with a high degree of accuracy and be attentive to details, and Ability to work with the team and motivate the team.
 
 
 
 WHAT&rsquo;S ON YOUR PLATE?
 
 
 
 <ul>
 <li>
 Support Team Leaders in day-to-day operations to secure complete orders and achieve team members' operations targets.
 </li>
 <li>
 Improve customer experiences and customer satisfaction by assisting team leaders with all required tools and skills for order inquiries, transactions, and complaints resolution.
 </li>
 <li>
 Conduct daily, weekly, and monthly coaching sessions for Team Leaders to identify improvement areas and chart action plan with rigorous follow-up.
 </li>
 <li>
 Review and analyze team leaders&rsquo; performance trends consistently and frequently.
 </li>
 <li>
 Communicate performance results and goals to Team Leaders.
 </li>
 <li>
 Provide feedback and training recommendations.
 </li>
 <li>
 Manage turnover to ensure enough agents are available to meet staffing
 </li>
 <li>
 Manage, review, and analyze service-level performance.
 </li>
 <li>
 Review productivity reports and take corrective action for any team deviation.
 </li>
 <li>
 Support day-to-day work processes in the contact center.
 </li>
 <li>
 Lease and coordinate with the operations support team to ensure a smooth and dynamic operations platform.
 </li>
 <li>
 Leading special projects within the call center to enhance and improve operations dynamics.
 </li>
 <li>
 Collaborate with internal stakeholders in order to provide support in managing offers and campaigns to ensure the timely completion of tasks.
 </li>
 <li>
 Attend daily, weekly, and monthly business review meetings
 </li>
 <li>
 Attend monthly business review meetings with shared services to align business goals.
 </li>
 <li>
 Review and analyze team performance reports and take corrective action.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 WHAT DID WE ORDER?
 
 
 
 <ul>
 <li>
 3-5 years of full-time professional experience in the call center is a must.
 </li>
 <li>
 2 years of experience as a supervisor/ team leader is a must.
 </li>
 <li>
 Lean Six Sigma Yellow Belt certification is required.
 </li>
 <li>
 The capability of using Microsoft Office products.
 </li>
 <li>
 Advanced English (written and spoken)
 </li>
 <li>
 Project management knowledge.
 </li>
 <li>
 Time Management Skills.
 </li>
 <li>
 Analytical and Problem-Solving Skills.
 </li>
 <li>
 Communication Skills (Written and Verbal).
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Customer Service Skills, Organizing Skills.
 </li>
 <li>
 A Bachelor's degree is a must.
 </li>
 <li>
 Flexibility with rotational shifts.
 </li>
 </ul>
</div>

Supervisor Operations

51Talk

<div>
 
 
 About 51Talk
 
 
 
 51Talk is a leading online English education platform dedicated to connecting teachers and students across the globe through high-quality, one-on-one virtual classes. We are passionate about making quality education accessible while empowering our team members to grow and make a real difference in students&rsquo; lives.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage a customer service team to deliver excellent support and guidance to students and their parents.
 </li>
 <li>
 Coach, develop, and motivate team members to consistently meet performance and service quality targets.
 </li>
 <li>
 Handle escalated cases and implement solutions that ensure customer satisfaction and retention.
 </li>
 <li>
 Work closely with parents to address concerns, track student progress, and offer personalized support strategies.
 </li>
 <li>
 Ensure proper documentation of customer interactions using CRM tools.
 </li>
 <li>
 Monitor performance metrics and provide regular feedback, training, and team development initiatives.
 </li>
 <li>
 Collaborate with internal departments (Sales, Academic, Operations) to improve the overall learner experience.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above in any discipline.
 </li>
 <li>
 Strong English communication skills (spoken and written) are essential.
 </li>
 <li>
 
 8&ndash;10 years of total work experience
 
 , including
 
 at least 5 years in team management
 
 , preferably in a customer service or education-related role.
 </li>
 <li>
 Experience managing team leaders or supervisors is a strong plus.
 </li>
 <li>
 Proven ability to manage KPIs, performance tracking, and team development.
 </li>
 <li>
 Background in the education or e-learning sector is an added advantage.
 </li>
 <li>
 Strong problem-solving, leadership, and interpersonal skills.
 </li>
 <li>
 Familiarity with CRM systems is preferred.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Customer Service Manager

Unilever

<div>
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 
 Service level Part
 
 
 
 <ul>
 <li>
 Monitor service level KPIs, mainly DR and CCFOT, for both our Modern trade and General trade customers.
 </li>
 <li>
 Analyze service level loss tree and align &amp; lead needed actions with our stakeholders.
 </li>
 <li>
 Lead service level enhancement projects (implementation/alignment/project planning).
 </li>
 <li>
 Communicate service level results to key stakeholders on weekly basis.
 </li>
 <li>
 Working closely with the regional excellence team setting the road map of Mashreq Customer service.
 </li>
 <li>
 Lead monthly communication to both local &amp; regional team.
 
 
 </li>
 </ul>
 
 Field Part
 
 
 
 <ul>
 <li>
 Lead #1 supplier of choice program across both the SC &amp; CD functions under Unilever&rsquo;s Customer Facing agenda
 </li>
 <li>
 Lead customer visits to make sure we are aligning the results with our key stakeholders.
 </li>
 <li>
 Partner with internal and external stakeholders to drive mutual service level enhancement agreements.
 </li>
 <li>
 Work on CPFR program (Collaborative Planning, Forecasting and Replenishment) implementation with
 
 
 </li>
 </ul>
 key customers.
 
 
 
 Cost To Serve
 
 
 
 <ul>
 <li>
 Perform business complexity analysis to influence key processes and structure enhancement projects.
 </li>
 <li>
 Align, facilitate, and monitor customer service department saving projects.
 </li>
 <li>
 Update Customer Segmentation portfolio to enhance Unilever service level.
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 
 Experiences &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering is required.
 </li>
 <li>
 4+ years of experience is required.
 </li>
 <li>
 Process excellence and transformation experience
 </li>
 <li>
 Other Supply Chain experience in Factories, Logistics or Distribution
 </li>
 <li>
 Track record of leveraging big customer relationships
 </li>
 <li>
 Experience in demand, and business planning
 </li>
 <li>
 Commercial acumen
 </li>
 <li>
 Relevant degree
 </li>
 <li>
 Analytical Thinking
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

D-Com and Customer Service Excellence Assistant Manager

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

ETISAL International Group

<div>
 <ul>
 <li>
 Work closely with the team, motivating and coaching them
 </li>
 <li>
 Hosting 1-2-1s and team meetings
 </li>
 <li>
 Keeping up to date with business development and new product lines
 </li>
 <li>
 Reporting to the Customer Service Manager
 </li>
 <li>
 Manage day-to-day line activities, prioritise, and make risk/impact assessments within existing processes and procedures towards achieving SLAs
 </li>
 <li>
 Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved
 </li>
 <li>
 Manage the fair and consistent application of performance management and disciplinary measures as necessary
 </li>
 <li>
 Support the Operations Manager to highlight operational risks and areas for improvement
 </li>
 <li>
 Work with the management team to identify and deliver positive change and business efficiencies
 </li>
 <li>
 Support the Senior Manager to highlight operational risks and areas for improvement
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Work closely with the team, motivating and coaching them
 </li>
 <li>
 Hosting 1-2-1s and team meetings
 </li>
 <li>
 Keeping up to date with business development and new product lines
 </li>
 <li>
 Reporting to the Customer Service Manager
 </li>
 <li>
 Manage day-to-day line activities, prioritise, and make risk/impact assessments within existing processes and procedures towards achieving SLAs
 </li>
 <li>
 Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved
 </li>
 <li>
 Manage the fair and consistent application of performance management and disciplinary measures as necessary
 </li>
 <li>
 Support the Operations Manager to highlight operational risks and areas for improvement
 </li>
 <li>
 Work with the management team to identify and deliver positive change and business efficiencies
 </li>
 <li>
 Support the Senior Manager to highlight operational risks and areas for improvement
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Team management experience
 </li>
 <li>
 Coaching and communication skills
 </li>
 <li>
 Minimum of 1 year experience within a contact centre environment as a Team Manager
 </li>
 <li>
 Experience in customer service
 </li>
 <li>
 Excellent leadership and communication skills
 </li>
 <li>
 Strong coaching and people-development skills through call listening, quality feedback, etc.
 </li>
 <li>
 Ability to deal with demanding customers and escalations
 </li>
 <li>
 Energetic and motivating individual
 </li>
 <li>
 Creative thinking
 </li>
 <li>
 Fluncy in English is a must
 </li>
 <li>
 Bachelor's degree holder
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Fast-paced career progression
 </li>
 </ul>
</div>

Operations Team Lead

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
 </li>
 <li>
 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
 </li>
 <li>
 Capable of handling difficult situations and angry customers without compromising corporate image.
 </li>
 <li>
 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
 </li>
 <li>
 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Excellent time management and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew - Cairo

Metito Chemical Solutions (METICHEM)

<div>
 
 
 About METICHEM
 
 
 
 METICHEM is a leader in advanced water treatment management, specializing in Advanced Water Treatment solutions and Operations &amp; Maintenance (O&amp;M) services. With a 70-year legacy as part of the Metito family, METICHEM has been established as a standalone integrated water treatment entity, committed to delivering innovative solutions and exceptional services to our clients.
 
 
 
 
 
 
 About the Role
 
 
 
 The below statements are intended to describe the general nature and level of work being performed by the employee(s) in this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position and the employee may be required to perform additional tasks within reason, at the request of their Supervisor or Manager.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide technical service and support to assigned customer accounts, including site visits, sampling, testing, system evaluations, and implementation of water treatment programs.
 </li>
 <li>
 Participate in design reviews, new application start-ups, and product/solution assessments to ensure performance, reliability, and serviceability.
 </li>
 <li>
 Advise clients on system improvements, upgrades, and treatment program adjustments to maintain optimal plant performance and meet customer needs.
 </li>
 <li>
 Prepare accurate field analysis reports, maintain test records, and document the value delivered to customers through service activities.
 </li>
 <li>
 Recommend corrective actions such as chemical dosage changes, flow rate adjustments, equipment improvements, and process modifications.
 </li>
 <li>
 Supervise chemical cleaning and disinfection operations and ensure proper maintenance of laboratory and field analysis equipment.
 </li>
 <li>
 Manage on-site chemical inventory, coordinate purchase orders with clients, and ensure timely chemical deliveries.
 </li>
 <li>
 Collaborate closely with sales engineers and internal teams to enhance customer satisfaction and support business development.
 </li>
 <li>
 Utilize the CRM system in line with company policy and contribute to improving service processes, procedures, and overall operational excellence.
 </li>
 <li>
 Promote and comply with all QHSSE requirements, ISO standards (9001, 14001, 45001), and Metito policies while ensuring safety for yourself and others.
 </li>
 <li>
 Stay updated on industry advancements and share knowledge with team members and customers when require
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Chemical Engineering (preferred) or Chemistry.
 </li>
 <li>
 1&ndash;3 years of engineering experience, ideally within water treatment or industrial chemicals.
 </li>
 <li>
 Working knowledge of water treatment disciplines, including boiler and cooling water, chilled systems, wastewater, and related specialty chemical applications (preferred but not essential).
 </li>
 <li>
 Ability to support site surveys, treatment program execution, and technical service activities.
 </li>
 <li>
 Awareness of local market conditions and customer operations.
 </li>
 <li>
 Proficiency in Microsoft Word, Excel, and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 Why Join METICHEM?
 
 
 
 🌍 Be part of an
 
 industry leader
 
 in sustainable advanced water treatment solutions.
 
 
 📈 Drive operational excellence in a growing, dynamic company.
 
 
 💡 Join a team dedicated to
 
 advancing performance, safety, and environmental impact
 
 .
 
 
 
</div>

Application Engineer

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