customer service manager

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customer service coordinator Jobs in Cairo

customer service coordinator

customer service representative Jobs in Cairo

customer service representative

assistant store supervisor

customer service supervisor

TLD-THE LAND DEVELOPERS

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 Job Purpose
 
 
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 The Customer Care Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring an exceptional customer experience through efficient handling of inquiries, complaints, and service requests. This role includes coaching and motivating the team to achieve performance goals, maintain high-quality standards, and resolve customer issues promptly.
 
 
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 Key Responsibilities:
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 Supervise and support the customer care team to deliver outstanding service to clients and the sales team.
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 Manage and resolve escalated client complaints and service issues promptly and effectively.
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 Monitor the customer care process from post-sale to handover, ensuring a seamless experience.
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 Collaborate closely with the handover team to facilitate effective property handover processes, including documentation, final inspections, and snagging.
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 Coordinate with internal departments (sales, legal, engineering, facility management) to address customer queries.
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 Ensure accurate documentation of all customer interactions, service issues, and resolutions.
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 Track customer satisfaction metrics and develop strategies to enhance service delivery.
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 Conduct regular training sessions for the customer care team to improve service quality.
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 Oversee the collection of customer feedback (surveys, calls, etc.) and analyze trends for service improvement.
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 Assist in the creation and enforcement of service policies, standards, and procedures.
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 Provide regular reports to senior management on service performance, key issues, and client concerns.
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 Key Accountabilities
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 Ensure the customer care team operates efficiently and effectively, meeting service standards and supporting internal stakeholders.
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 Take ownership of escalated issues, providing prompt resolutions to maintain client satisfaction and protect the company's reputation.
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 Oversee all stages of the customer care lifecycle to guarantee consistent quality and smooth transitions.
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 Facilitate collaboration across departments to efficiently address and resolve customer concerns.
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 Maintain accurate and comprehensive records to support transparency, follow-up actions, and compliance.
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 Analyze satisfaction data to identify gaps and implement initiatives that enhance the overall customer experience.
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 Manage feedback mechanisms and utilize insights to drive continuous service improvements.
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 Job Specification (Qualifications)
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 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field. MBA is a plus.
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 Minimum of 5 years of experience in customer service or CRM roles, preferably within the real estate sector.
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 Strong knowledge of the real estate customer lifecycle, collections, and handover processes.
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 Proficiency in CRM software and Microsoft Office tools.
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 Excellent communication (verbal &amp; written) and interpersonal skills.
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 Problem-solving mindset with strong attention to detail and follow-through.
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Customer Care Supervisor

Converted

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 Role Overview:
 
 
 
 Converted is hiring
 
 Customer Experience Supervisor
 
 to play a key role in ensuring that clients receive an exceptional experience while using our products and services. This role oversees the daily performance of the CX team, manages customer relationships, resolves escalations, and collaborates cross-functionally with Product, Tech, and Marketing teams to enhance the customer journey. This role is reporting to CX &amp; Business Ops Sr. Manager.
 
 
 The ideal candidate is data-driven, tech-savvy, and experienced in SaaS or Mar-Tech environments.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 1. Customer Support &amp; Relationship Management
 
 
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 Supervise the CX team to ensure timely, accurate, and high-quality responses to client inquiries.
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 Handle escalated issues and ensure swift resolution.
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 Build strong relationships with key accounts, ensuring high satisfaction and retention.
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 Monitor customer health and proactively address risks or concerns.
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 2. Team Leadership &amp; Performance
 
 
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 Train, coach, and mentor CX agents to improve performance and product knowledge.
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 Set KPIs (SLAs, response time, CSAT, NPS) and monitor team performance using dashboards and analytics tools.
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 Conduct regular one-to-ones, performance reviews, and skill development sessions.
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 Create shift plans and manage team schedules.
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 3. Process &amp; Quality Improvement
 
 
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 Develop and maintain CX SOPs, workflows, and best practices.
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 Identify gaps across the customer journey and recommend improvements.
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 Collaborate with Product and Engineering teams to report bugs, suggest feature enhancements, and represent the &ldquo;Voice of Customer&rdquo;.
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 Implement QA checks to ensure service consistency.
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 4. Customer Insights &amp; Reporting
 
 
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 Analyze support data, customer feedback, and usage patterns to identify trends.
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 Prepare weekly and monthly reports on CX performance and customer satisfaction.
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 Present insights to leadership and propose solutions to enhance product adoption.
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 5. Cross-Functional Collaboration
 
 
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 Work closely with Marketing, Sales, and Client Success teams to ensure aligned communication.
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 Support onboarding and product training for new clients when needed.
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 Assist in the creation of customer-facing resources (FAQs, tutorials, help center articles).
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 Qualifications
 
 
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 Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.
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 5+ years of experience in Customer Experience,Customer Support, or Client Success roles&mdash;preferably within a
 
 Mar-Tech, SaaS, or technology-driven environment
 
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 Experience supervising or leading a team.
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 Strong understanding of marketing tools such as email automation, CRM, analytics platforms, or ad-tech solutions.
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 Excellent communication, problem-solving, and conflict-resolution skills.
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 Ability to analyze data and produce actionable insights.
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 Tech-savvy with the ability to troubleshoot basic technical issues.
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 Benefits:
 
 
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 This opportunity with the availability of hybrid options.
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 We love flexibility! Manage your own work schedule. We trust the people we hire.
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 Competitive package.
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 Paid time off.
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 Fun benefits &amp; perks that you will enjoy!
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 Trusting, ego-free and truth-seeking team members
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 See something you want to improve? Awesome. We're a flexible and collaborative team that is always learning and growing
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 About Converted
 
 
 
 Converted is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Converted has helped more than 800 e-Commerce worldwide.
 
 
 Converted builds products that help businesses grow revenue through smarter advertising, customer data, and automation. Our suite covers:
 
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 Flyerz &ndash; lightweight ads product for smaller and local businesses
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 ConvertedLeads &ndash; lead generation and activation for sales-driven verticals
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 ConvertedOrders &ndash; order and revenue intelligence
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 ConvertedPay &ndash; orchestration of ad spend and payments across channels
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 ConvertedPro &ndash; automated ads, catalog/data intelligence, and multi-channel activation
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Customer Experience Supervisor

Orange Egypt

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 Purpose of the job
 
 
 
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 Assist in handling customer center operations and providing support to team members to ensure delivery of high level of service while leading customer center staff in achieving sales targets.
 
 
 
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 Duties And Responsibilities
 
 
 
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 Solve cash problems resulting from the daily transactions of team members.z
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 Close the shifts daily stock
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 Issue daily sales reports for the customer center.
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 Handle the customer centers administrative work (time sheets, staff schedules, etc.).
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 Increase customer satisfaction.
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 Report all practices and suggestions resolution to existing problems.
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 Ensure providing high level of service and maintain companys image.
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 Handle difficult customers problems
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 Lead team members in achieving sales targets
 
 
 
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 Job specification
 
 
 
 Education
 
 
 1. University graduate.
 
 
 
 Experience
 
 
 
 1. Minimum 4 years experience in sales;2 of which in a leadership role.
 
 
 
 Skills And Abilities
 
 
 
 1. Very good English both spoken and written.
 
 
 2. Very good computer skills.
 
 
 3. Professional customers? handling.
 
 
 4. Very good communication skills.
 
 
 5. Managerial, coaching and leadership skills.
 
 
 6. Good planning skills, organized and result-oriented.
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Store Manager

51Talk Headquarters

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 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
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 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
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 Conduct calls to prospective customers to promote and sell our products and services.
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 Handle customers&lsquo; inquiries and convert them into sales opportunities.
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 Understand customer needs and requirements to provide appropriate solutions .
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 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
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 Requirements:
 
 
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 Proven experiences as a customer service manager or in a similar supervisory role.
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 Strong understanding of customer relationship and sales management.
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 Ability to motivate and drive a team to achieve targets.
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 Excellent leadership, communication, and interpersonal skills.
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 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
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Customer Service Team Lead

Rashideen Egypt For Trade Company (L.L.C)

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 The Sales Supervisor is responsible for leading and motivating the sales team to achieve individual and team sales targets. This role involves overseeing daily operations, ensuring high levels of customer satisfaction, implementing sales strategies, and training sales staff to maximize performance.
 
 
 
 Responsibilities
 
 
 
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 Supervise, guide, and motivate the sales team to achieve or exceed sales targets.
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 Monitor sales performance metrics and generate reports for management.
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 Support and train team members on sales techniques, product knowledge, and customer service.
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 Ensure high levels of customer satisfaction through excellent service.
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 Handle escalated customer issues in a timely and professional manner.
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 Collaborate with the Sales Manager to plan and implement effective sales strategies..
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 Maintain a clean and organized sales environment.
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 Ensure compliance with company policies and procedures.
 
 
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 Requirements
 
 
 
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 Proven experience as a Sales Supervisor
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 Strong understanding of sales principles and customer service practices.
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 Excellent communication and interpersonal skills.
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 Leadership ability with a hands-on, team-oriented approach.
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 Good organizational and time-management skills.
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 Car owner (must)
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Sales Supervisor

talabat

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 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
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 Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
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 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
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 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
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 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule
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 Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP
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 Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
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 Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.
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 Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages
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 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
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 Discussing with the Store supervisor all issues/problems and propose solutions
 
 
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 Qualifications
 
 
 
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 You have at least 3-5 years of experience in supermarket or restaurant
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 You are someone energized by the unknown and look forward to learning each day on the job.
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 Good communication skills, and always like to be hands-on with several tools.
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 Additionally, you have robust interpersonal and intercultural skills.
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 Language skills: Fluent English and Arabic would be highly advantageous
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Assistant Store Supervisor

The HEINEKEN Company

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 Job Purpose
 
 
 
 To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.
 
 
 
 Key Responsibilities
 
 
 
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 Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
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 Process customer orders, returns, and exchanges accurately in the system.
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 Record all customer interactions and feedback in the CRM system for tracking and reporting.
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 Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
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 Follow up on pending cases to ensure timely resolution and customer satisfaction.
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 Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
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 Maintain up-to-date knowledge of products, policies, and ongoing promotions.
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 Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
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 Participate in regular team meetings and training sessions to enhance service quality.
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 #addjob
 
 
 
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Call Center Officer - Call Center

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