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customer care coordinator / receptionist Jobs in Cairo

customer care coordinator / receptionist

receptionist

Colas Rail Egypt كولاس ريل مصر

<div>
 Mission
 
 
 Carries out reception tasks, organization of meetings, logistics, events, formatting of specific or general documents in response to the expectations of his/her manager and/or his/her department
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Guest Management: Direct guests to their respective offices without leaving the desk.
 </li>
 <li>
 Cheque Management: Keep an updated list of cheques from the treasury department. Upon receiving collectors, recover cheques, make copies with IDs and authorizations, obtain signatures on the acknowledgment of receipt, stamp with the treasury stamp &ldquo;PAID,&rdquo; and file documents in the treasury department.
 
 
 </li>
 </ul>
 
 Requests For Line 3, Line 4, And AQM Projects
 
 
 
 <ul>
 <li>
 Request Handling: Receive email requests for cars, mobiles, laptops; print them, obtain signatures from Amine ABDELKMAKSOUD and Pierre D&rsquo;HOMMEE, and return all requests to Michael WILLIAM and Ayman ZAKI.
 
 
 </li>
 </ul>
 
 For AQM Projects
 
 
 
 <ul>
 <li>
 Contract and Finance Requests: Handle emails from the Contracts Department for Salim HELLEL's signature and from the Finance Department for Purchase Orders for Amine ABDELKMAKSOUD&rsquo;s signature.
 
 
 </li>
 </ul>
 
 New Hires
 
 
 
 <ul>
 <li>
 Form Submission: Fill in data for Colas Rail Egypt and the new hire ID on Form 111 according to IDs, and submit the completed form to the HR department involved in the New Hire project.
 
 
 </li>
 </ul>
 
 Meeting Coordination for Colas Rail Line 1, Colas Rail Egypt, and Training L4:
 
 
 
 <ul>
 <li>
 Logistics: Book meeting rooms, order snacks/food, recover advance payments, and issue &ldquo;Note de frais&rdquo; after orders are paid.
 
 
 </li>
 </ul>
 
 Travel Coordinator Duties
 
 
 
 <ul>
 <li>
 Flight Booking: Handle flight ticket bookings for all travelers, both expatriates and Egyptians, by coordinating with the travel agency. After receiving bookings, submit options to Amine/Bassem for approval.
 </li>
 <li>
 Hotel Booking: For visitors/residents in Egypt, check hotel availability and make bookings, sending confirmations to guests.
 </li>
 <li>
 Transportation Services: Inform Escapade Travel of guest arrivals and returns, requesting the representative&rsquo;s phone number. After confirmation, send email confirmation to guests.
 </li>
 <li>
 Organizing Trips: Arrange both leisure and business trips, including hotel bookings and transportation.
 
 
 </li>
 </ul>
 
 For AQM Project
 
 
 
 <ul>
 <li>
 Booking Coordination: Upon email requests, book hotels or minibuses/trains for AQM visits for Colas Rail Egypt or AQM personnel.
 
 
 </li>
 </ul>
 
 Visa Requests For EUROP (Training/FATs)
 
 
 
 <ul>
 <li>
 Visa Documentation: For all visa requests (Colas Rail EGYPT, Line 1, AQM), prepare documents for TLS appointments, including 2 application forms, an invitation letter, fake flight and hotel bookings. After the appointment email, submit the complete file to the traveler.
 </li>
 <li>
 Post-Visa Issuance: Book final flights, hotels, trains, or cars as selected and approved by Amine/Bassem.
 
 
 </li>
 </ul>
 
 Visa Requests For The UK/USA
 
 
 
 <ul>
 <li>
 Agency Coordination: Collaborate with the travel agency to manage all documents until the visa is received.
 
 
 </li>
 </ul>
 
 Invoice Management
 
 
 
 <ul>
 <li>
 Local Invoices: Review invoices from hotels, tickets, and transport services (Sofitel/Steigenberger, Kanoo/Travco, Escapade) before forwarding them to the accounting department.
 </li>
 </ul>
</div>

Receptionist & Travel Coordinator

ELSEWEDY ELECTRIC POWER SYSTEMS PROJECTS

<div>
 
 
 
 MAIN PURPOSE OF JOB
 
 
 
 
 Welcome visitors by greeting them, in person or on the telephone; answer or refer inquiries. Direct visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
 </li>
 <li>
 Offer administrative support across the organization.
 </li>
 <li>
 Maintain safe and clean reception area by complying with procedures, rules, and regulations. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
 </li>
 <li>
 Direct visitors by maintaining employee and department directories
 </li>
 <li>
 Arrange meeting schedules for the meetings rooms.
 </li>
 <li>
 Participate in employees orientation program
 </li>
 <li>
 Monitor the housekeeping level within the reception area and notify the concerned person if required.
 </li>
 <li>
 Multitasking and time-management skills, with the ability to prioritize tasks
 </li>
 <li>
 Professional attitude and appearance
 </li>
 </ul>
 
 
 
 
 
 
 REQUIRED FUNCTIONAL QUALIFICATION
 
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 Fluency of English Language (Writing &amp; Speaking).
 </li>
 <li>
 +2 years Experiences
 </li>
 </ul>
</div>

Front Desk Receptionist

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 168569
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role
 
 
 
 Receptionist's duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Serves visitors by greeting, welcoming, and directing them appropriately.
 </li>
 <li>
 Handle all meeting rooms booking requests for all company departments, keep it equipped, and maintained.
 </li>
 <li>
 Carries out administrative duties such as filing, typing, copying, binding, scanning&hellip;. etc.
 </li>
 <li>
 Provides administrative support to ensure efficient operation of the office.
 </li>
 <li>
 Receive deliveries; sort and distribute incoming mail, shipments &hellip;etc.
 </li>
 <li>
 Inform visitors by answering or referring inquiries.
 </li>
 <li>
 Monitor office supplies, stationery, business cards, etc., and place orders when necessary.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Excellent customer service, interpersonal and communication skills.
 </li>
 <li>
 Very good command of Arabic and English language.
 </li>
 <li>
 Problem solving and analytical skills.
 
 
 </li>
 </ul>
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or any related field.
 </li>
 <li>
 Minimum 2 - 4 years of relevant work experience.
 </li>
 <li>
 Proficient with computer usage of Microsoft office, SAP Success Factors (advantageous).
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Receptionist | Corporate Services - Egypt

<div>
 
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 IFS
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Greeting and welcoming Visitors, directing, and guiding them through the office
 </li>
 <li>
 Addressing visitors' questions and needs, and providing an overall welcoming environment
 </li>
 <li>
 Maintain reception area and all common areas in a clean and tidy manner at all times
 </li>
 <li>
 Receiving Invoices from different suppliers and distributing them
 </li>
 <li>
 Responsible for Calendar and rooms reservations
 </li>
 <li>
 Arranging Couriers
 </li>
 <li>
 Maintain the general office filing system
 </li>
 <li>
 Data entry
 </li>
 <li>
 Year of Experience 2-4 years
 </li>
 </ul>
</div>

ETIC, Receptionist & Admin, Associate

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator / Receptionist

Hanini Consulting

<div>
 
 We are seeking a motivated and reliable Administrative Assistant to provide exceptional office and administrative support to our team. The ideal candidate will be highly organized, detail-oriented, tech-savvy, and able to communicate effectively with clients, staff, and management. This role requires a proactive approach to managing daily tasks, coordinating schedules, and ensuring smooth office operations. The position requires working in alignment with US time zones.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Manage incoming and outgoing correspondence, including phone calls, emails, mail, and packages.
 
 
 </li>
 <li>
 
 Schedule and coordinate appointments, meetings, and tours, ensuring timely follow-up.
 
 
 </li>
 <li>
 
 Manage and maintain managers&rsquo; calendars, including resolving scheduling conflicts and sending reminders.
 
 
 </li>
 <li>
 
 Maintain and organize digital and virtual filing systems.
 
 
 </li>
 <li>
 
 Prepare and process documents, reports, and forms accurately.
 
 
 </li>
 <li>
 
 Assist in screening potential prospects or clients and provide information as needed.
 
 
 </li>
 <li>
 
 Coordinate with building management, vendors, and service providers to ensure operations run smoothly.
 
 
 </li>
 <li>
 
 Receive and process payments, maintain accurate records, and handle basic bookkeeping tasks.
 
 
 </li>
 <li>
 
 Provide front desk reception duties, greeting visitors in a professional manner.
 
 
 </li>
 <li>
 
 Monitor and order office supplies, ensuring the workspace remains clean and organized.
 
 
 </li>
 <li>
 
 Handle customer inquiries, complaints, and requests with professionalism and courtesy.
 
 
 </li>
 <li>
 
 Utilize and update CRM systems to manage client data and track interactions.
 
 
 </li>
 <li>
 
 Use task/project management platforms to track deadlines, log into company systems, and maintain workflow efficiency.
 
 
 </li>
 <li>
 
 Support management with administrative tasks, including data entry and report preparation.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 
 Proven experience in administrative, front desk, or office support roles.
 
 
 </li>
 <li>
 
 Strong organizational and multitasking skills with excellent attention to detail.
 
 
 </li>
 <li>
 
 Excellent verbal and written communication abilities.
 
 
 </li>
 <li>
 
 Ability to work independently and collaboratively as part of a team.
 
 
 </li>
 <li>
 
 Strong interpersonal skills and the ability to build rapport with clients and colleagues.
 
 
 </li>
 <li>
 
 High level of discretion and ability to handle confidential information.
 
 
 </li>
 <li>
 
 Proficiency with office software, CRM systems, and scheduling/task management platforms (e.g., Google Calendar, Outlook, Trello, Asana, or Monday.com).
 
 
 </li>
 <li>
 
 Tech-savvy with the ability to quickly adapt to new tools and digital workflows.
 
 
 </li>
 <li>
 
 Flexibility and availability to work according to US time zones.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Business Administration, Office Management, or related field.
 
 
 </li>
 <li>
 
 Relevant certifications in office administration, customer service, or software proficiency (preferred).
 
 
 </li>
 </ul>
</div>

Admin Assistant

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25103180
 
 
 
 Job Category
 
 Administrative
 
 
 
 Location
 
 Sheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
 
 
 Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Admin Assistant-Finance

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