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researcher team leader

Jadeer

<div><h3 class="jobSectionHeader"><b>About the Role:</b></h3><p>
We are looking for a <b>Researcher Team Leader</b> to manage research activities, track market updates, and ensure accurate information is added to our project database. You will lead and guide a team of researchers while providing valuable insights that support the company&rsquo;s goals.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do:</b></h3><ul>
<li><b>Data &amp; Project Updates</b>: Keep our project database accurate and up to date.</li>
<li><b>Market Tracking</b>: Stay on top of news, policies, and trends in the GCC construction industry.</li>
<li><b>Research</b>: Collect information about new projects from calls, emails, online sources, and reports, then add it to our database. Support client requests with relevant research.</li>
<li><b>Team Support</b>: Work with other departments to provide useful insights that help decision-making.</li>
<li><b>Leadership</b>: Train, mentor, and guide junior researchers. Check their work for accuracy and assign tasks to meet deadlines.</li>
</ul><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For:</b></h3><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree (Business, Engineering, Literature, or related field preferred).</li><li>At least 5 years&rsquo; experience in research, market analysis, or competitive intelligence (ideally in the GCC construction sector).</li><li>Strong research and analytical skills.</li><li>Excellent communication skills (written and spoken).</li><li>Proficiency in Microsoft Office and research tools.</li><li>Ability to manage multiple projects under tight deadlines.</li><li>Strong attention to detail and accuracy.</li><li>Team player with leadership abilities.</li><li>
</li></ul><h3 class="jobSectionHeader"><b>Key Values:</b></h3><ul>
<li>Innovation</li>
<li>Communication</li>
<li>Teamwork</li>
<li>Accountability</li>
<li>Customer Focus</li></ul></div>

RESEARCHER TEAM LEADER

UX Labs

Why Join Us?
<br><br>
Joining our team at UX Labs is like becoming part of a welcoming family that's dedicated to making a positive impact on the world. We thrive on creating delightful and user-friendly digital experiences through our products and services, and we do it with a strong sense of camaraderie.
<br><br>
Here, you're not just an employee; you're a cherished member of a team that's deeply passionate about UX. We're all about crafting user-centered solutions, and we embrace flexibility, trust, and a vibrant sense of community. Your professional growth matters to us, and we'll provide the support and resources you need to succeed in the world of User Experience.
<br><br>
So, joining us isn't just about a job; it's about being part of an environment where we take User Experience (UX) seriously. We don't just talk the talk; we walk the walk, applying UX principles effectively to solve real-world problems. You'll find a nurturing ground for your professional growth and a warm, welcoming community here.
<br><br>
As a Mid-Level UX Researcher, you'll be the moderator of a harmony, working hand in hand with teams inside and outside our organization on a mix of exciting projects. Your role as a Mid-Level UX Researcher is not just about leading and pitching in on research, but it's all about sharing golden nuggets of wisdom that set our digital experiences on the right track. You'll be joining the band, collaborating with our UX Labs team and clients, to groove to the rhythm of user behaviors and preferences, and together, we'll create the perfect melody to help them hit their goals.
<br><br>
Key Responsibilities
<br><br>
<ul>
<li>Assist in Leading comprehensive user research, utilizing various methods such as usability testing, interviews, surveys, and analytics to gain deep insights into user behaviors and preferences.</li>
<li>Assist in Leading UX Audit process under the guidance of more experienced team members or senior researchers.</li>
<li>Plan, execute, and manage complex research studies, including participant recruitment, data collection, and in-depth analysis.</li>
<li>Synthesize research findings into compelling, data-driven narratives and present insights to stakeholders at all levels of the organization.</li>
<li>Develop and maintain user personas, customer journey maps, and other user-centered artifacts to inform design and development decisions.</li>
<li>Articulate UX design insights and make cohesive design decisions.</li>
<li>Design and Present findings and insights to internal stakeholders, making data-driven recommendations for improving user experiences.</li>
<li>Collaborate with designers, product managers, and developers to translate research findings into actionable design recommendations.</li>
<li>Guide junior members of the UX research team.</li>
<li>Stay at the forefront of UX research trends and best practices, integrating the latest methodologies and tools into the research process.</li>
</ul>
Qualifications
<br><br>
<b>Must have:</b><br>
<ul>
<li>Proven experience as a UX Researcher, with a strong work history showcasing your research work.</li>
<li>Have an extended experience of: Usability Testing, User Interview, Expert Review, Personas, User Journey, and Stakeholders/ Discovery Interviews.</li>
<li>Extended experience with various UX research tools and software, such as usability testing software, survey platforms, and analytics tools.</li>
<li>Strong analytical and critical thinking skills.</li>
<li>Excellent communication and presentation skills, with the ability to influence and drive change within the organization.</li>
<li>Strong project management skills and experience leading research initiatives.</li>
<li>Leadership potential and the ability to mentor and guide junior team members.</li>
</ul>
<b>Nice to have:</b><br>
<ul>
<li>Acquired or successfully passed Related UX Courses, Certificates.</li>
<li>Bachelor's or Master's degree in a related field (e.g., Human-Computer Interaction, Psychology, Anthropology, or a similar discipline) or an equivalent years or expertise in the field.</li>
</ul>


UX Researcher

<div><p><b>About the Role</b></p><p>
We are looking for an Associate Researcher to monitor, analyze, and collect information on upcoming projects in Construction, Oil, Power, Energy, Infrastructure, and Industrial sectors. You&rsquo;ll keep our project database accurate and up to date, helping the business with lead generation and market insights.</p><p><b>
What You&rsquo;ll Do</b></p><ul>
<li>
Market Monitoring: Track news, industry websites, government portals, company pages, and social media to find new project opportunities.</li>
<li>Research &amp; Data Collection: Speak directly with developers, consultants, contractors, suppliers, and government representatives to gather first-hand project details (scope, timelines, budgets, key contacts).</li>
<li>Database Management: Keep the project database updated and organized, making sure information is accurate and easy to use. Suggest improvements to data classification and meet deadlines for updates.</li>
<li>Collaboration: Build relationships with project stakeholders and work with internal teams to ensure research supports business goals.</li>
</ul><p><b>
What We&rsquo;re Looking For</b></p><ul>
<li>
Bachelor&rsquo;s degree (Business, Engineering, Literature, or a related field preferred).</li>
<li>At least 2 years&rsquo; experience in market research, business intelligence, or a similar role.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Good analytical and research skills.</li>
<li>Excellent written and verbal communication.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Self-motivated and proactive.</li>
</ul><p><b>
Key Values</b></p><ul>
<li>
Communication</li>
<li>Teamwork</li>
<li>Accountability</li>
<li>Customer Focus</li></ul></div>

ASSOCIATE RESEARCHER

Riseup Group

<p>Are you an aspiring talent acquisition professional eager to launch your career in <b>Executive Search</b>? We are looking for a highly motivated and detail-oriented <b>Executive Search Associate Consultant</b> to join the <b>Signium</b> team. This is a foundational, entry-level role that will expose you to the full lifecycle of high-level executive recruitment. You will be the engine of our search process, providing critical research, candidate screening, and coordination that enables us to identify and secure top executive talent. If you have exceptional attention to detail and a commitment to excellence in execution, this is your chance to learn from the best.</p><p>Key Responsibilities</p><ul><li><b>Talent Mapping &amp; Research:</b> Conduct in-depth research to identify potential executive candidates and map relevant talent pools across various industries.</li><li><b>Candidate Engagement:</b> Perform initial outreach and thorough screening to assess candidate suitability and interest for specific executive roles.</li><li><b>Search Coordination:</b> Provide essential support to consultants by assisting with scheduling, documentation, and coordination activities throughout the entire search process.</li><li><b>Market Intelligence:</b> Compile and analyze market intelligence related to industry trends, competitor activities, and significant executive movements.</li><li><b>Compliance &amp; Reporting:</b> Maintain accurate records, prepare necessary reports, and ensure strict compliance with all data privacy regulations.</li></ul><p>Candidate Profile: What Great Looks Like</p><p>The ideal candidate is a <b>proactive and meticulous researcher</b> who thrives in an Onsite, full-time environment. You demonstrate exceptional <b>attention to detail</b> and prioritize <b>presentability</b> and strong <b>Communication Skills</b>. You are committed to</p><p><b>Excellence in Execution</b> and are ready to contribute immediately in an entry-level position.</p><p>Key Competencies</p><ul><li><b>Research &amp; Analysis:</b> Strong ability to conduct research and compile complex information.</li><li><b>Attention to Detail:</b> Meticulousness in documentation and record-keeping.</li><li><b>Communication:</b> Effective verbal and written communication skills.</li><li><b>Tool Proficiency:</b> Proficiency in using <b>LinkedIn Recruiter</b> and <b>Excel</b>.</li><li><b>Execution Focus:</b> A drive for high-quality work and excellence in execution.</li></ul><p>Requirements</p><ul><li><b>Education:</b> Bachelor's Degree.</li><li><b>Experience:</b> 0&ndash;2 years of relevant experience.</li><li><b>Language:</b> Fluency in <b>English</b>.</li><li><b>Employment Type:</b> Full-Time, Onsite.</li><li><b>Start Date:</b> ASAP.</li></ul><p>Job Type: Full-time</p>

Executive Search Associate

Kraft Heinz

<p></p><div><div><div><div><div><div><div><div><div><ul><div><b>All Posting Locations:</b> Cairo, Al Qahirah, EG
</div><div><b>Job Functions:</b> Marketing</div>
<div><b>Date Published:</b> September 21, 2025</div>
<div><b>Ref#:</b> R-96563</div></ul><div></div><div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div>ABOUT THE ROLE</div></div><div><div>
Job Description</div>
<p>We have an excellent opportunity available for an experienced Consumer Insights professional to make a difference at Kraft Heinz.</p>
<p>ou&rsquo;ll work in an impactful team- alongside peers, always trying to reach the next level. You&rsquo;ll be reporting into the MEA Marketing Director. Get ready for a lot of exposure to senior internal stakeholders across our Middle East &amp; Africa business.</p>
<p>In brief- you will be responsible for the delivery of consumer insights &ndash; to drive demand and grow consumption, test innovations of Heinz by putting consumers at the heart of everything we do- generating consumer insight to establish &ldquo;one view of the consumer&rdquo;.</p><br>
<p><b>Responsibilities:</b></p>
<ul><li><p>Turn consumer- trend and business performance data into compelling insights- which are actionable &amp; relevant</p>
</li><li><p>Collaborate with category &amp; marketing teams- agencies &amp; the international insight team to bring one view of the consumer from a range of different data sources to make more informed and consumer led decisions</p>
</li><li><p>Measure the impact of marketing by tracking brand performance- competitor activity and campaign evaluation</p>
</li><li><p>Find opportunities to drive further growth in category development &amp; innovation</p>
</li><li><p>Designing- delivering- and reporting on a range of continuous and ad hoc research e.g. concept &amp; copy tests</p>
</li><li><p>Manage key supplier relationships for the BU (Nielsen- Kantar- Ipsos)</p>
</li><li><p>Using syndicated data to answer business needs and drive growth</p>
</li><li><p>The overall project management insights projects, ensuring impactful results, and supporting the rollout of our Category Insight strategy.</p>
</li><li><p>Ensure that Insight work is delivered in a timely and efficient manner.</p>
</li><li><p>Support the marketing category teams, ensuring that research results are turned into insights and meaningful actions.</p>
</li><li><p>Example of key projects that you will support running: consumers understanding, innovation development and validation, brand activation well as performance understanding.</p>
</li></ul><p><b>What you bring:</b></p>
<ul><li><p>Established track record in consumer insights- interpreting data into meaningful information and actions.</p>
</li><li><p>Highly proficient consumer researcher displaying a broad &amp; diverse range of knowledge/application skills across the full range of consumer research disciplines (qualitative &amp; quantitative- continuous &amp; ad hoc)</p>
</li><li><p>Commercially minded- understanding marketing principles and how brands are managed in order to grow</p>
</li><li><p>Highly numerate with advanced analytical skills &amp; ability to prepare reports and presentations to tight deadlines</p>
</li><li><p>Ability to Simplify</p>
</li><li><p>Effective Communicator</p>
</li><li><p>Strategic thinker</p>
</li><li><p>Analytical</p>
 </li><li><p>Curious- open- creative</p>
</li><li><p>Resilience</p>
</li><li><p>7 years of experience in Research Field.</p>
</li></ul><div>Location(s)</div>
<p>El Tagamoa El Khames Commercial Office</p><p><br>
</p><p><b>Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p></div></div></div></div></div></div>

Consumer Insights Manager MEA

Telda

<div>
 The Customer Experience Team Leader is responsible for overseeing the daily operations of the customer experience team, ensuring
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 high-quality service delivery and customer satisfaction. This role involves managing team performance, providing training and
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 support, and implementing best practices to enhance service efficiency. The Team Leader will also handle escalated customer issues,
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 analyze service metrics, and collaborate with other departments to improve overall customer experience. Strong leadership,
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 communication, and problem-solving skills are essential for success in this position.
 <br/>
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 <strong>
  Duties And Responsibilities
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 </strong>
 <ul>
  <li>
   Prepare Weekly/Monthly Business Reviews
  </li>
  <li>
   Incident Management and Reporting
  </li>
  <li>
   Social Media Complaint Management (Optional)
  </li>
  <li>
   Planned Leave Requests
  </li>
  <li>
   Daily Reporting
  </li>
  <li>
   Team Members Development Plans
  </li>
  <li>
   Agent Salary Issues
  </li>
  <li>
   Cascade KPI Attainment
  </li>
  <li>
   Detractor Validation
  </li>
  <li>
   Performance Management
  </li>
  <li>
   Coaching on Invalid Cases Tracker Sheet
  </li>
  <li>
   Validate Raised Tickets on Jira
  </li>
  <li>
   Scheduling Breaks
  </li>
  <li>
   Outbound Calls
  </li>
  <li>
   Weekly Scheduling
  </li>
  <li>
   Monthly Reporting
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  </li>
 </ul>
 <strong>
  Skills And Qualifications
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 </strong>
 <ul>
  <li>
   Leadership &amp; Team Building: Inspire, guide, and foster a collaborative team environment
  </li>
  <li>
   Communication: Strong verbal and written skills with team and stakeholders
  </li>
  <li>
   Problem-Solving &amp; Conflict Resolution: Identify issues, resolve conflicts, and implement effective solutions
  </li>
  <li>
   Customer Service: Committed to delivering exceptional customer experiences
  </li>
  <li>
   Analytical &amp; Reporting: Skilled in data analysis, KPI tracking, and reporting tools
  </li>
  <li>
   Time &amp; Resource Management: Prioritize tasks, manage shifts, and allocate resources effectively
  </li>
  <li>
   Coaching &amp; Mentoring: Support employee growth through training and performance feedback
  </li>
  <li>
   Project &amp; Incident Management: Handle projects, incidents, escalations, and process improvements
  </li>
  <li>
   Tools &amp; Systems: Proficient in KPI monitoring, Jira, social media engagement, and incident management systems
  </li>
  <li>
   Decision-Making: Approve leave, set goals, authorize actions, and drive continuous improvement
  </li>
  <li>
   Adaptability: Flexible in responding to changing priorities and business needs
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  </li>
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</div>


Customer Experience Agent - Team leader

iSchool

<div><p>iSchool, an innovative online platform specializing in coding and artificial intelligence courses for students aged 6 to 18, is looking for a dedicated Telesales Team Leader to join our dynamic sales team. In this pivotal role, you will lead and motivate a team of telesales representatives to exceed sales goals and drive growth for our educational programs.</p><p>
Your leadership will be instrumental in promoting our cutting-edge curriculum and inspiring your team to provide exceptional customer service. At iSchool, we are passionate about empowering the next generation with vital technological skills, and we need an enthusiastic leader who shares this vision.</p><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul>
<li>Guide and mentor a team of telesales agents to achieve high performance and sales targets.</li>
<li>Develop and implement effective sales strategies tailored to our target market.</li>
<li>Monitor daily operations, team performance, and individual outcomes, providing constructive feedback and support.</li>
<li>Conduct training sessions to equip the team with product knowledge, sales techniques, and customer service skills.</li>
<li>Maintain an open line of communication with senior management, providing insights on team performance and market trends.</li>
<li>Analyze sales results and create reports to track progress against goals.</li>
<li>Foster a positive team environment that encourages collaboration and continuous improvement.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Proven experience in a team leadership role, preferably in telesales or a related field.</li>
<li>Strong understanding of sales principles and customer relationship management.</li>
<li>Excellent communication and interpersonal skills to effectively lead and motivate a team.</li>
<li>Ability to analyze data, identify trends, and derive actionable insights.</li>
<li>Experience with CRM software and sales tracking tools.</li>
<li>Self-motivated with a positive attitude and a passion for sales and education.</li>
<li>Familiarity with the EdTech industry is a plus.</li>
<li>Bachelor's degree in business, marketing, or a related field is preferred.</li>
</ul><p><b>Benefits</b></p><p>
Competitive Salary.<br>
High Commission Structure.<br>
Medical Insurance.</p></div><p></p>

Telesales team leader

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